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Casino bonus UK

L

lisag842

Newbie member
Joined
Dec 1, 2025
Location
Manchester
Hi can anyone advise please. Is it acceptable for the casino to take your real cash. I done a10 deposit and got 20 free spins. I played and won £8/£10 I knew I had to do the wager. I’m happy with this. I lost the bonus money via play. Then went on to play with my own money. And won. Come to withdraw and I had to keep on playing till I staked over £245. I did this and won with my money over £345. Then it disappeared and I got my £10 stake back. They are arguing with me saying my real money doesn’t count when I’m in a bonus. This is like unfair competition. I could of give them hundreds just to get back £10 and nothing else
 
Casino name?

And they should not have removed the money after you did the wagering of the bonus.

The laws in the UK that the UKGC brought in state that any casino with a UKGC license has to abide by the rules.

The rule is bonuses attached to deposits are non sticky so basically you use your real money first and if you win with that and do a withdraw you then forfeit your bonus funds.

Some UKGC casinos do have some unfair max withdraw rules though so beware and always read the terms first.

Without knowing the casino name we can not help you further. You did play at a casino that has a UKGC license? or did you play in an unregulated casino without a UK license?

EDIT: Hang on a minute I just re-read what you said. So you played with the bonus funds first? I am sorry but that sounds to me that you are playing at an unregulated casino and not a casino with a UK license. No UKGC facing casino is allowed to let the bonus funds be played first. It is always the cash first.
 
OR he could have been caught in the trap of thinking converted cash is not subject to limits when in fact he needed to 'refresh' by withdrawing then re-depositing, stupid as that seems it does happen with less reputable casinos.
 
dunover said:
OR he could have been caught in the trap of thinking converted cash is not subject to limits when in fact he needed to 'refresh' by withdrawing then re-depositing, stupid as that seems it does happen with less reputable casinos.
Click to expand...
Well yeah but no because the only issue is the max withdrawal limits when it comes to that trap. The fact they removed his entire balance and only gave him back £10 means it is not the max withdrawal rules.

Maybe he broke the max bet rules and did live games?

We do not know until he gives us more information and tells us the casino he played at and answered the questions I asked.
 
Update. They have got back to me. But they are saying I won £3.67. But I’ve gone into my account can’t find that win. Plus they have removed where it says bonus balance removed to cash. But on my original screenshot it’s there
I don’t want to name them yet. I would like them to amit what they have done is so wrong
 
It is with ukgc it’s Lottogo and they have removed evidence from my account but I had already screenshot the original. The email they have sent is shocking
 
This is incorrect.

I know UK casinos where the bonus comes off first and also some still offer sticky bonuses.
 
SYPlayer95 said:
This is incorrect.

I know UK casinos where the bonus comes off first and also some still offer sticky bonuses.
Click to expand...
It’s Lottogo. They have tried to baffle me with this new email. But it not adding up. They said they did give me my winnings of 3.67. But it’s not showing anywhere on my account as winnings. Plus in the bonus section of my account the have removed where it states £10 bonus transfer to cash. I’ve got the original screenshot. I’ve emailed them back to say it’s disappeared. So I’m waiting on that response
 
dunover said:
OR he could have been caught in the trap of thinking converted cash is not subject to limits when in fact he needed to 'refresh' by withdrawing then re-depositing, stupid as that seems it does happen with less reputable casinos.
Click to expand...
I was happy when I won £40. So I came out of the game. And it states I couldnt withdraw till I spent £245 of the wagering requirements
 
DreamRJ said:
Well yeah but no because the only issue is the max withdrawal limits when it comes to that trap. The fact they removed his entire balance and only gave him back £10 means it is not the max withdrawal rules.

Maybe he broke the max bet rules and did live games?

We do not know until he gives us more information and tells us the casino he played at and answered the questions I asked.
Click to expand...
I played the same game. Didntplay another game. I play my own money for 1 minute and 52 seconds I screenshot everything. When that bonus money went. That’s when my real money came in and when I won 64p it went into the wagering requirement again
 
lisag842 said:
It’s Lottogo. They have tried to baffle me with this new email. But it not adding up. They said they did give me my winnings of 3.67. But it’s not showing anywhere on my account as winnings. Plus in the bonus section of my account the have removed where it states £10 bonus transfer to cash. I’ve got the original screenshot. I’ve emailed them back to say it’s disappeared. So I’m waiting on that response
Click to expand...
From experience, this is a crap operator. Good luck getting anything out of them, is had to go hell for leather on TrustPilot to get paid out.
 
LottoGo bonuses are never amazing. The T's and C's always give you a maximum you can win at the end, and it's generally pretty low. For instance, if you get 20 free spins, win £10 and then wager it through, even if you win big, at the end of wagering you'll only have maybe £30 max.

I think the moral of this one is read the T's and C's closely with LottoGo. Bonuses with them are only worth it if they are non-deposit bonuses, and even then, only for a few quid of "play money" at most.
 
Always read. I get that. I know they do different bonus. Mine was deposit £10 get 20 free spins. Won. And after I’ve lost the bonus money. They can’t then take off me my real money and say it counts towards the bonus. It’s like a bookie saying if you back this NR I’m not giving you your money back 😂😂 I know if you stake £10 you can get 10 free spins.
 
With lottogo the deposit and get free spins offer has a wagering of 40x and the max win once wagering is complete is 2.5x the total value of spins given. I'm also sure real money is used before the bonus money which is maybe where your confusion is coming from as you stated you played bonus money first which I don't think is possible.
 
It is. But here it goes. I started playing at 12.26 with the free spins. @12.28 all the bonus money went. Couldn’t wager any more bonus money. It’s gone. So then o start to play my money. For minute and 52 seconds and won 64p. Then the wagering comes back in. Why would I won’t to lose £10 through the game knowing I’ve got to wager 40x plus 1x wager just to get my £10 back at the end of the game. It’s impossible todo. How many people are losing their money this way. It’s unfair play. The way I look at it.
 
lisag842 said:
It is. But here it goes. I started playing at 12.26 with the free spins. @12.28 all the bonus money went. Couldn’t wager any more bonus money. It’s gone. So then o start to play my money. For minute and 52 seconds and won 64p. Then the wagering comes back in. Why would I won’t to lose £10 through the game knowing I’ve got to wager 40x plus 1x wager just to get my £10 back at the end of the game. It’s impossible todo. How many people are losing their money this way. It’s unfair play. The way I look at it.
Click to expand...
I wonder if you had a few pence bonus left when you started cash play?
 
No I’ve been through my screenshots. I lost at 40p spins 5 times before I won. Plus I can’t understand why they have deleted on my account the bonus balance transfer to cash balance. But I’ve screenshot that too on the same night Wednesday
 
You play with real cash before bonus balance which would then say you had your win with bonus cash completed the wagering which then got converted to the max win from bonus which in your case was 20 spins at 20p = £4 times that by the max win from bonus 2.5 £4x2.5 =£10 which is what they gave you.
 
No I played the bonus cash first. I know what you’re saying. And I’m fine with that. But all the bonus money went and I started to play with real cash.
 
That’s what they said. But when I go into my account. After the 20 free spins had gone. From 12.27 to 12.28 I was still playing. I’ve got the id numbers but no stake to it like every single game I played
 

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lisag842 said:
That’s what they said. But when I go into my account. After the 20 free spins had gone. From 12.27 to 12.28 I was still playing. I’ve got the id numbers but no stake to it like every single game I played
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What they have stated looks pretty accurate to me. It works out.
 
It might but after my 20 free spins. I played 17 more games in bonus mood not real cash. But it doesn’t say how much each spin was worth.
They are saying that after my spins I spent real cash £10. And my winning was £3.67. Which they give me. But why then keep on playing to just get my £10 back. Doesn’t make sense to me
 
Not being funny but this casino is a joke and they should be avoided at all costs.

I did not even know a casino that has a UKGC license could even be allowed to be this predatory and actually make the bonus funds be used first? I really thought this was banned for all UK casinos?

Also the fact the bonus was only 2.5X max convertible cashout that just shows again how disgusting this casino actually is.

Please Lisa there is far better casinos to play at. Please close your account in this bad predatory casino and play at some better casinos. I recommend All British casino. They have a fantastic rep as well and he is always here to help and he goes above and beyond.

If you are ever unsure of anything please feel free to ask in this forum we are always happy to help as well.
 
Thank you
I’ve never in my life of playing casinos on line made a complaint. Always know the bonus rules. And to me it’s a bit of fun. You’re getting a few spins to enjoy. And if you win of it it’s a bonus to have a few more spins.
Enjoy your day 😊
 
You're way off the mark here.

How can it be predatory? Its better for the player if bonus comes off first. You are risking nothing. Its a FREE bonus.

If you lose, who cares. Bonus is gone, now using raw cash. No problems at all.

The cashout cap is awful though, I do agree on that.
 
SYPlayer95 said:
You're way off the mark here.

How can it be predatory? Its better for the player if bonus comes off first. You are risking nothing. Its a FREE bonus.

If you lose, who cares. Bonus is gone, now using raw cash. No problems at all.

The cashout cap is awful though, I do agree on that.
Click to expand...

I think I will refrain from commenting anymore because you seem to have some sort of fascination in trying to make out what I say is wrong or not what you agree with.
 
DreamRJ said:
I think I will refrain from commenting anymore because you seem to have some sort of fascination in trying to make out what I say is wrong or not what you agree with.
Click to expand...
🤣 really?

It's just fact.

If a bonus comes off first, how can that be bad for the player? It's a free hit.

Why do you think most UK casinos, do it the other way round? To tie your deposit in with the bonus funds.

Bonus first is far more advantageous for the player, hence why it's so rare.

You were giving incorrect information in the thread and I have corrected. That is all.
 


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