Coral close my account with 5.9k in it

[vaduva12]

Hi

I just got my weirdest casino experiance so far from coral.co.uk.

Everything went smooth, I deposited 50 some days ago and withdrawed 170 yesterday.

Today I first received an email that they requested documents from me.

I sent them my documents ( Passport and bank account statment )

I got a reply about an hour later that my documents where accepted and my accout has been verified.

But then the strange things started happends.

About an hour later I received this email:

"Dear Mr xxxxxx,

Unfortunately, we have been unable to verify your details and therefore have failed our security checks.

We wish to confirm that your account has now been closed and we have refunded your initial deposit of 50.
Thank you.

Kind regards

Gina
Account Security Department
Gala Coral Group"

I picked up my phone in frustration and made them a call, they confirmed what the email was saying but they refused to tell me the reason of it. They said they would call me back later on send me an email with it.

Later on I got this email

"Dear Mr xxxxxxx



Thank you for your call today

.

Please be advised that unfortunately as we were unable to verify the account details successfully the account has been closed and cannot be reactivated, and as such no winnings can be or will be returned. If you want to take this further you can write a letter to Customer Services Operations Manager.

Eurobet House

10-24 Church Street West

Woking

Surrey

GU21 6HT

United Kingdom



If I can be of any further assistance then please do not hesitate to contact myself or another member of the Gala Customer Service Team.

Kind Regards,



Janet

Gala Customer Service Advisor"


So now I need your help to take these guys down.

And of course my documents are 100% genuine and in perfect Hi res quality and I have never opened an accout at any coral casino before.

Is there anything I can do exept send a crappy letter? ( hello its 2010 and we use email nowadays )

Very thankfull for help

Simon

Pliz I have wine 5900£ in coral cazino dem clos mai acont don't onet too widrot Pliz is someone hu chan hel det Pliz

 

[mulven]

Please, I have won £5900 in Coral casino. They closed my account and don't want to let me withdraw. Please is there someone who can help this please

gonna need a few more details preferably in english.

 

[dunover]

Pliz I have wine 5900£ in coral cazino dem clos mai acont don't onet too widrot Pliz is someone hu chan hel det Pliz

I started you a new thread as the one you necromanced is nearly 15 years old! Please use this one, thanks!

 

[dunover]

Translated from grunting urban monosyllables and patois to something more intelligible:

Please, I have won £5900 in Coral casino and they closed my account not letting me withdraw, please is there someone who can help me?

 

[mcgameboy]

Translated from grunting urban monosyllables and patois to something more intelligible:

Please, I have won £5900 in Coral casino and they closed my account not letting me withdraw, please is there someone who can help me?

Dey is not deserving of any help if dey finna spit baloney like dat innit, ya feel me bruh?

In which case, he shud ged sum assistance from his homies in da Blackburn massiv, yeah?

PS I HAVEN'T GOT A FUCKING CLUE WHAT I AM SAYING