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Baptism by Fire - success Fun Casino steps into the flames...

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The Dude

The Dude

The artist formally known as Casinomeister
Hall Of Fame Awardee Shield Meister
Joined
Jun 30, 1998
Location
Bierland
Please let me introduce Fun Casino - member of the L&L group of casinos - sister site of All British Casinos etc.

The have an experienced management team and their brethren of casinos rarely generate complaints. Maltese and UK license.

Ryan, who is a stand up bloke, is their rep - he can be contacted here:
https://sussexmskpartnershipeast.com/forums/members/ryanabc.40399/

And their casino review is here: Fun Casino Review
30 day fast track BBF - let's have some "fun" :rolleyes:

You can open an account here
 
Hi Bryan,

Thanks for the BBF on Fun Casino.

To answer the first question, which is a pretty important subject:

No, on FunCasino the one account rule for UK customers does not apply.
Meaning that if you have previously registered at one of the L&L casinos and you are not self-excluded on one of our casinos you will be able to register, deposit, play and withdrawal.
It is however important that if you have an active self-exclusion we will accept your registration but deposit and gameplay will be blocked, until you pro-actively optin to play.

Over the next few months this will apply to all casinos in the group.

Some cool stuff I would like to mention is that Fun Casino is the first casinos where we will be running tournaments.

At this moment we have two tournaments running:

$/€/£ 10.000 prize pool tournament for the "Best Multiplier Win" on Allways Fruits or Allways Win. This tournament ends on the 28th and 9 players will share in the prize pool with 5k for number one !

Furthermore we have a weekly tournament running for "Most consecutive wins" on the universal monsters slots by Net Ent: Phantoms Curse, Dracula, Creature from the black lagoon, Frankenstein & the Invisible man ! Prize for the player finishing first is $/€/£ 1000!

Kr Jan
 
spintee said:
is it still till one account for UK players across there group ???

Oh and all the best on the BBF
Click to expand...

Yeah, what Jan said! ;-)

Thanks for the best wishes, we hope you enjoy the new site!
 
L&L-Jan said:
To answer the first question, which is a pretty important subject:

No, on FunCasino the one account rule for UK customers does not apply.
Click to expand...

I've just tried registering and it says my e-mail already exists so cannot open an account. I know I haven't joined this site before, but clicked on the forgot password link and was told 'invalid e-mail', so clearly it doesn't exist within this site.

Sorry, but not moaning or anything, just highlighting a potential glitch!
 
RichyJ75 said:
I've just tried registering and it says my e-mail already exists so cannot open an account. I know I haven't joined this site before, but clicked on the forgot password link and was told 'invalid e-mail', so clearly it doesn't exist within this site.

Sorry, but not moaning or anything, just highlighting a potential glitch!
Click to expand...

Shouldn't be the case. Can you PM me your email address please and we will look into this further.

Cheers,
Ryan
 
RyanABC said:
Shouldn't be the case. Can you PM me your email address please and we will look into this further.

Cheers,
Ryan
Click to expand...

Cheers Ryan.

My mistake, just found out I set a self exclusion at the All British Casino site 3 years ago (no idea why for so long, something must have upset me!).

My cock up, please ignore my message above!!
 
sapit222 said:
Hi Ryan!

I just signed up and noticed there is only 2 50% welcome bonuses?
No 100%?
Any chance of adding one in the near future? :D
Click to expand...

Hi sapit222,

Thank you for signing up at Fun!

With regards to the welcome bonus, don't forget that you have 100 spins on first deposit (along with 11 spins on registration) as well as the 50% bonus up to 499.

With regards to changing it to 100%, there are no immediate plans to do this at the moment. To be honest, the casino has only been live a matter of months (UK not even one month) and the welcome bonus is working and converting players for us, some people are enjoying it. However, that doesn't mean it will stay the same, maybe for certain partners we can change that first bonus percentage. We are testing that at the moment.

As always, thanks for your feedback. We welcome all comments at this stage.

Many thanks,
Ryan
 
Everybody having Fun(casino) so far? :)
 
To be honest with you guys i dont expect it to light the online casino world on fire :p

Relatively small slots selection, 50% welcome bonus, with 50x wagering and your deposit is tied down together with a bonus... honestly id rather play with no bonus than take bonus with those terms. If anything i consider that bonus for casinos, not players :)

Not to mention your bonus is only available to like 7 countries, not exactly sure whats the reasoning behind that move because its rather hard to abuse 50% bonus with 50x wagering and people are hardly going to come in masses for it?

I obviously havent played there and dont plan to, so i guess its just my 2 cents from skimming through your site and bonus T&C

@RyanABC you said your bonus is converting players to your casino, so kudos to you but i fail to see how would it convince someone to switch from sites like VS, Slotsmillion and dozens of others that have either better terms, bigger slots selection, or both? I understand how someone playing at a place with higher wagering (and there arent many actually), or random casino licensed in curacao might find your site as a godsend but for seasoned players here it just boils down to... just another casino, with worse terms and slot selection than currently leading casinos :=)

For example SM has weekly 40% bonus with lower wagering, much bigger selection and their bonuses let you cashout early if you dont touch your bonus funds. Your welcome bonus is 10% higher than their weekly bonus. VS has everything really.

Im saying this from players perspective as im naturally looking to get more bangs for my buck, so why would i, or anyone here switch from any of our current casinos to ... Fun casino? :p

and seriously, who came up with that name ?

tldr: i dont want to sound like a little whiney %(#( but i really see no reason to even make a single deposit there and i thought id let you know why i think that way. I wish you guys best of luck with BFF of course and im sure you will pass it without any problems but as i said your newest casino really doesnt offer anything that would make it stand out, thats all.
 
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I had a small go, got my monies worth with decent play time.

Simple and easy to navigate. It seamed like it was eating alot of my computer resources like memory etc ? I have not come across a site to chomp up as much usage as this site, I did not dig deeper into see what was the cause, your side or mine but there was no reason to be my side. Next time I have a go I will see if the same thing happens.

Not really no complaints. Yes like apple said there is no much incentive to join but what site is now day's. As long as there is fast withdraws / good CS and no errors than what really more can you ask for now days. If a site can not get them 3 things right than it would be time to shut up shop
 
Nothing stands out here to entice anyone to sign up to be honest aside from they are an honest group.

50% welcome bonus and only 2-3 providers.

Hope to see some improvements because the group does seem good staffwise.

yggdrasil, elk, BTG, merkur, thunderkick are some of the few providers that should be added.

This to me seems like a way not to start up a casino
 
Not played with this group for as long as I can remember, unluckiest casino (ABC) for me, no other reasons.

What I will add at this stage however is from a low roller / low weekly budget point of view, it is not all about the SUB.

Where potential to grab business is in player retention, not just deposit £20 for 10 FS on Starburst, worthwhile reloads and offers to make the low roller want to give you that day's budget or that days deposit.

Offers such as gadget giveaways or leaderboard type setups another no go, no chance against the hi-rollers out there.

Got a chance to nail it here guys, grab it with both hands and of course I genuinely wish you the best of luck!
 

Beware Jono, they're even more keen on bonus banning than Caddell are. One of the reasons i was given for being bonus-banned, was that I cashed out as soon as I'd completed the wagering :rolleyes:
 
brianmon said:
Beware Jono, they're even more keen on bonus banning than Caddell are. One of the reasons i was given for being bonus-banned, was that I cashed out as soon as I'd completed the wagering :rolleyes:
Click to expand...

At least you got a reason, I just get randomly bonus banned for no reason whatsoever, think its happened 5 or 6 times now, so just don't bother depositing anymore.
I think they first time it happened they said it was because I took a high percentage of bonuses (the only time I got a reason for it), and at the time I had made something like 10-15 deposits and the only bonus I had taken was the welcome one!

Good luck with your BFF Jan and Ryan, sure you will get through no problem :)
 
brianmon said:
Beware Jono, they're even more keen on bonus banning than Caddell are. One of the reasons i was given for being bonus-banned, was that I cashed out as soon as I'd completed the wagering :rolleyes:
Click to expand...

In my opinion a bit more needs to be made of this. Its one thing to run your casino how you want, and of course its your preogative to ban whomever you want for any reason you want.

Its quite another to approach a player friendly forum to get a baptism of fire endorsement from them whilst having the same shitty attitude with regard to bonus banning, like it doesn’t matter to the player experience, and then not to even bother to give a proper valid explanation.

I know there is a commercial element to the baptism of fire process - and thats fine - but come on - how is this running your casino in a player friendly way? Thats setting aside the uninspired bonus offering and limited game selection.

Everyone here is generally magnanimous with the new Casinos coming on board through the baptism of fire process - I think thats been illustrated by the previous posts in this thread, but when any negative observations are raised they just seem to be brushed aside or even ignored. Such dismissivness weakens the endorsement as a whole rather than strengthens it.
 
Last edited:

Here's the original thread, and the casino's response is post #25

https://sussexmskpartnershipeast.com/forum...y-all-british-casino.66511/page-2#post-681095
 
Last edited by a moderator:

Hi theapple,

Thank you for taking the time to check out our casino and post you detailed feedback here.

Firstly, I would like to point out that the welcome bonus (or any of our bonuses) lock or tie in your real funds, which is the case with our other brands. When you make a deposit and are rewarded with a bonus you will first play with your cash funds, once you have wagered this deposit once and want to withdraw, this is possible. However, you will forfeit your bonus. Once your cash balance has been used you will then be playing with your bonus funds. So as long as you have a cash balance, it can be withdrawn at any time.

With regards to the make up of the WB itself, 50% and x50 WR, this is not set in stone! We will be looking out how the WB converts, plus feedback taking from such sources as yourselves and makign decisions in the future to perhaps change it accordingly. However, from what I can see, plenty of players are redeeming and enjoying the bonus. Sorry if I was repeating myself there. However, we may even try an exclusive WB for certain partners like CM, so watch this space.

As for our slots selection, we currently have 5 top game providers on board. However Fun has been developed in such a way that integration of new games providers will be a lot more simple, so expect many more to be added over the next year.

It's a shame that oyu don't see anything personally that would warrant bringing your custom across form some of our competitors that you have mentioned. However, please keep an eye on FUN, as we get more players our tournament frequency will increase, along with the different variations and prize pools. Along with possible exclsuive increased WB of CM players and new games, maybe one day ;-)

thanks again for your well wishes and feedback.

Many thanks,
Ryan

P.S. Regarding the name, it's just a bit of FUN!
 

Hi spintee,

Thanks for taking the time to check us out and for your positive remarks. Good to see yourself get involved.

As for the issue you have mentioned. If/when you play again, please contact our CS team if you should experience such issues. They will go through some troubleshooting with oyu to reduce the occurrence of any memory usage/lag.

Many thanks,
Ryan
 

Hi lockinlove,

We appreciate that you regard us as an honest group, something we pride ourselves on!

We currently have five providers, these are: Evolution Gaming, Just For The Win, Microgaming, Amatic and Netent. With regards to adding the providers you have mentioned, this will definitely be on our road map. As I previously mentioned, Fun is able to integrate new providers with less dev work.

Many thanks,
Ryan
 

Hi Jono777,

Thanks for you well wishes and enthusiasm. It pains me to hear ABC was never a lucky casino for you, but the spin of the reels are outside of our control!

As ever, your feedback will be duly noted and considered when planning our regular promotions. We want to keep all players happy. You touched upon our tournaments, please note that they cater for players of all levels. For example, we have a best multiplier leaderboard, which expires today!

Many thanks,
Ryan
 

Hi SpinUK,

Please note that we are not banning players rom playing, simply not allowing them to redeem bonuses. Not that I want to make light of the situation.

As you touched upon this is a commercial enterprise and we need protect our business where we see fit. The reasoning for previous bonus banning was clearly explained by my colleague Jan in the thread that brianmon pasted here, which I believe explains the reasoning. But to add further, this is referring to our other brands where WR is x35, and come with favorable terms (not locking in cash funds) which is quite unique in this industry, not many other brands operate their bonuses like this. So for this reason we look at players accounts, percentage of deposit value to bonus value awarded and make decisions to protect ourselves. We apologize if this upsets some of our players, our reasoning is not to offend, but to make sure we can still offer our bonuses in current form to those we deem worthy.

Please note, that with increase of x50 WR, this allows us to give bonuses to more players. Also, with the addition of tournaments these are not phasing out bonuses, but will reward loyal players in a better and more fun way.,

Many thanks,
Ryan
 
RyanABC said:
But to add further, this is referring to our other brands where WR is x35, and come with favorable terms (not locking in cash funds) which is quite unique in this industry, not many other brands operate their bonuses like this. So for this reason we look at players accounts, percentage of deposit value to bonus value awarded and make decisions to protect ourselves. We apologize if this upsets some of our players, our reasoning is not to offend, but to make sure we can still offer our bonuses in current form to those we deem worthy.
Click to expand...

Just going to point out that there are many casinos that offer the same bonus structure, not least the myriad of Caddel casinos, Leo Vegas, VeraJohn to name but a few & after recent changes, most casinos will have to do their bonuses this way. You are the ONLY casino to have bonus banned me ever, but you haven't just done it once, you have done it numerous times. While I understand it is a business decision, not telling players they are bonus banned until AFTER they have deposited for a bonus advertised is bad business and the main reason I stopped playing at ABC. Had you bothered emailing me to tell me, I might not have been happy, but I wouldn't have been as annoyed as I was. The Caddell group bonus ban people too, but at least email customers to tell them.

Its a shame as thats probably the only fault I would say exists with ABC.
 
Played earlier at Fun and had no issues. The RG controls are a bit annoying (the slider) as you don't really know what limits you have previously set if you want to remove them.

Some of Amatic games look like clones of Novomatics (Book of Ra etc) and were great fun :)
 
Ah well, was going to give it a go after Nicola posted about the Amatic games
Went to deposit by skrill, got this

2018-03-03 (1).webp


Oh and I asked live chat and got

2:02
Can you try and delete cookies and cache.

seriously? This is a Skrill problem, not a local caching problem.

This is not from our side unfortunately, it is best you contact skrill and see why they are not letting you deposit.

nope its your skrill account

And with that, I'm back out :(
 
Last edited:
I found the Amatic games at ABC, I thought you had to list RTP's for games if they were being offered in the UK, I asked live chat as couldn't find them listed anywhere and got

This isn't something which is listed on our site from my knowledge. However, you should be able to find this by going to the Amatic site, as the provider will have this listed

FWIW I couldn't find them on there either.
 
@L&L-Jan
Well I only just noticed this BOF thread. I just wanted to respond to what L&L rep said. They said it is the first casino to do tournaments lol. I mean come on. Your not the first casino to do tournaments at all. Many other casinos have done them for years and years!!!!!
 
I remember i was trying to open account on one of L&L casinos i think it was Yako Casino, and i was told i already had account that was opened on Polder casino and im not allowed to open new one on Yako..even tho Polder was closed already at that time, witch was kida stupid. Might give a try to Fun Casino if i can make account there.
 

Hi Colinsunderland,

Got this printscreen from support, checked the payment system immediately and something is not correctly set for the GBP currency on Skrill side.
Have contacted them immediately and will let you know when GBP channel is working normally.
Sorry for the inconvenience, I've added a bonus to your account so that you can try the Amatic games :)

I've also updated support that upon a first visit and this particular kind of error it has nothing to do with cookies or cache.

Thank you very much for contacting support and sharing the information.

Kr. Jan
 
DreamRJ said:
@L&L-Jan
Well I only just noticed this BOF thread. I just wanted to respond to what L&L rep said. They said it is the first casino to do tournaments lol. I mean come on. Your not the first casino to do tournaments at all. Many other casinos have done them for years and years!!!!!
Click to expand...

Correct, but for us it's still the first casino in the group that runs tournaments :)
 
L&L-Jan said:
Correct, but for us it's still the first casino in the group that runs tournaments :)
Click to expand...

Well you should edit your post where you said that then and state that. Because that is false wording and you should amend it!
 
colinsunderland said:
I found the Amatic games at ABC, I thought you had to list RTP's for games if they were being offered in the UK, I asked live chat as couldn't find them listed anywhere and got

This isn't something which is listed on our site from my knowledge. However, you should be able to find this by going to the Amatic site, as the provider will have this listed

FWIW I couldn't find them on there either.
Click to expand...

For .com traffic we have a fixed RTP for all Amatic games which is set at 95.29%. Please keep in mind that the operator can decide, we opted for the higher RTP but operators can also offer the games with an RTP of 90%.
For .co.uk traffic it's a bit different per game. I have the RTP per games available if you would like.

Book of Aztec which is pretty popular in the UK as it's basically a Book of Ra slot has a RTP variable RTP from 95.09 up to 97.63%

If you are curious about the RTP of another Amatic game let me know and I would be happy to look it up.

Kr. Jan
 
DreamRJ said:
Well you should edit your post where you said that then and state that. Because that is false wording and you should amend it!
Click to expand...

Just had a look at my post and I quote:

"Some cool stuff I would like to mention is that Fun Casino is the first casinos where we will be running tournaments"

although the English language is not my first language, I still read it as "our first casino where we will be running tournaments" :)
 

Thank you for looking into the skrill problem, and for the bonus :)

This is my problem though, legally you have to show the RTP, your support told me to look it up on their site (they don't provide it) and even then it is variable, theres a big difference between 90% and 97.63!

While your support on here is (and always has been) good, live chat is a different matter, you really should train them further. When I was asking about the RTP the support rep said it will be in the game but as they weren't in the UK they couldn't open it. So you are providing support who can't even open some of your games! The RTP information they gave was incorrect (this was on ABC) and the skrill problem was not handled well, if you look at the chat log, at the end she still said it was my problem and to contact skrill as it wasn't your end. 2 queries, both handled with incorrect answers doesn't look good, as I'm sure you will agree :(
 
I've been playing book of Aztec on fun, can I point out it isn't compliant in the UK, are you sure you've used the UK version on there? On ABC you set autospin and has the loss limit, on Fun you click autospin and it starts and presumably goes on forever as you can't even set how many games, nor set a loss limit.
 
colinsunderland said:
I've been playing book of Aztec on fun, can I point out it isn't compliant in the UK, are you sure you've used the UK version on there? On ABC you set autospin and has the loss limit, on Fun you click autospin and it starts and presumably goes on forever as you can't even set how many games, nor set a loss limit.
Click to expand...

Hi Colin,

Thanks for pointing this out. I did a quick check and you do hit our UK server and not the .com server.
However, the games from there aren't controlled by us so I would need to double check with Amatic on this matter.

Hope you had fun with the bonus :)

Thanks again!

Kr. Jan
 

Thanks again mate, appreciate your efforts to write this!

As for the Amatic issue I will contact them and ask when they will display the RTP in the game rules.
Internally I've created a note and shared the RTP of all the UKGC approved Amatic games.
Feel free to contact support and ask :)
 
Hello one and all!

I hope you have been enjoying your collective experiences at FUN casino.

We have taken your feedback into account and have decided to alter the welcome bonus exclusively for CM players accordingly.

So from now on, all players coming from CM (eligible countries still applies) will receive 100% match bonus, up to £/€499, plus 100 spins on first deposit.

This now makes the welcome package:
11 spins on registrations
100% match bonus up to £499 plus 100 spins on first deposit
50% match bonus up to £499 on second deposit

Enjoy guys and have an awesome weekend.

Many thanks,
Ryan
 
Signed up. First Deposit via Neteller and did not get the welcome bonus. 2nd Deposit Paysafe Card and again did not get that casinomeister 100% bonus. Live Support gave me 50% for my 2nd Deposit.
Never again!
 
wsch said:
Signed up. First Deposit via Neteller and did not get the welcome bonus. 2nd Deposit Paysafe Card and again did not get that casinomeister 100% bonus. Live Support gave me 50% for my 2nd Deposit.
Never again!
Click to expand...
Did you sign up via here?
 
wsch said:
Signed up. First Deposit via Neteller and did not get the welcome bonus. 2nd Deposit Paysafe Card and again did not get that casinomeister 100% bonus. Live Support gave me 50% for my 2nd Deposit.
Never again!
Click to expand...

Hi wsch,

Please send me your email via PM so i can take a look and see what we can do for you.

Many thanks,
Ryan
 
Well i really don't want want to make them look bad or something. I spend whole night trying to find casinos that allow neteller for the first deposit + welcome bonus. 5 Deposits later (without receiving a welcome bonus somewhere) i gave up. I don't know what went wrong with fun casino.
 
Was looking last night for a bonus (as I do) and noticed AllBritishCasino after checking I had already signed up, After resetting my password and checking my transaction history it seemed as thou I hadn't deposited. I then deposited to take advantage of the welcome offer which smacks you in the face when you are logged in. It became clear after 10 minutes after depositing the bonus funds were not going to add automatically.

After messaging Ryan and emailing the staff of the site I was asked by Ryan to provide a screenshot of my transaction history in the morning. I went to do so and to my horror there were a few items in my transaction history. Had this been available to see last night I would not have deposited.

If I have deposited previously I'm aware I'm not eligible for a deposit bonus but considering I checked over 20 times last night while waiting for a reply I can guarantee my transaction history was blank last night.

I have asked Ryan(very responsive) for my deposit to be returned he has told me he will check why I could not see my transaction history and then get back to me.
 
Was just told by RyanABC All British rep I could have my deposit returned with a 5% fee deducted . :confused:

Despite there not being a service fee on withdrawals seems I am being charged 5% for not playing ????

Madness
 

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wsch said:
Well i really don't want want to make them look bad or something. I spend whole night trying to find casinos that allow neteller for the first deposit + welcome bonus. 5 Deposits later (without receiving a welcome bonus somewhere) i gave up. I don't know what went wrong with fun casino.
Click to expand...

Hi wsch,

I can confirm that the reason you did not receive the welcome bonus and spins on your first deposit at is because you made your deposit via Neteller. It clearly states in the Bonus T&Cs that those depositing via Neteller will not be eligible.

However, I have messaged you directly with details of a goodwill bonus added to your account.

Many thanks,
Ryan
 
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