My experience with Banzai Casino has been a NIGHTMARE

[bexxos]

My recent experience with Banzai Casino (operated by Starscream Limited) has been a NIGHTMARE. I made a €150 ETH withdrawal that never arrived in my wallet, despite providing the correct address and double-checking the blockchain and confirmation from my wallet host. The casino then sent a second transaction - but to an address that does not belong to me and appears to be the transaction hash…of the first transaction.

Even after sharing all my evidence (screenshots, wallet checks, email corresondance with Support showing THEY made the mistake), the casino refuses to acknowledge their error. STAY AWAY from this casino if you value your money: they stole mine and I’ve received testomimonies from other players who’ve been stolen by them - sometimes several thousands USD.

 

[maxd]

Hello,

That casino is apparently licensed in Kahnawake and they’ve had a good Complaints resolution service for some years. We haven’t been in close contact with them for a couple years now but if you contact them via

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they may well be able to help you.

We’d be happy to help via our own Complaints service — Player Arbitration (PAB) — but TBH going straight to Kahnawake is probably going to be your best way to cut to the chase.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Lead

PS. thread title changed to better reflect the issue at hand.

 

[bexxos]

Hi maxd, thanks for your message! I have filed a complaint to the Kahnawake Gaming Commission, I should hear back from them next week. If if leads nowhere, I'll make sure to get in touch with you, thank you offering to help. In the meantime, I feel it's important to post in gaming forums or websites to share my experience to other players... I'm in no way saying that they scam everyone, but they did scam me - and other players have reached out to me with similar experiences. Cheers, Bexxos.

 

[bexxos]

Hi maxd, I have received the most ridiculous answer from the Kahnawake Gaming Commission, I couldn't believe my eyes. I don't know if I can post it here. Basically they asked the casino for their version, didn't ask for proof (!!) then took their word at face value despite the proof that I sent them, and dismissed my complaint. I'm definitely not giving up and I'm be extremely grateful for your help, if you would just let me know what to do and what to send you. Thanks so much!