Roguish Slotsoffortune (Rival Casino) steals my money

[heador112]

I know its not a good idead to play at Rival while labels , but i ignored all warning and played at slotsoffortune.com.

I took a very bad bonus with a 50 times playthrough not cashable only for slots . Well when i finished the playthrough i cashed out 1178 €.

3 days later i received the following message :

"Dear ........,
Regrettably your withdrawal has been denied due to bonus abuse.
Your last deposit has been funded back to your account and you may log
in to withdraw this.
Sincerely,
Slots of Fortune Customer Suppor"


When i asked support what i made wrong they told i had broken the following rule :

"Additional examples of irregular betting patterns may include and not limited to placing, single bets equal or in excess of 30% or more of the value of the current bonus credited to the players account, until such time that wagering requirements have been met. Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements."



I have not bet more then 30 % . I havent even bet more then 20 %.

The reason why these rogue have stolen my money is ridicilous :

I changed to a lower betsize after i had a good win !!!!

Thats why they steal my money

During the wagering i increased my betsize again and played in the end with a slot progression which was not succesful and made me lose more then 500 € . I was not playing low risk or something like that .

Its the worst and most ridicilous rip off i have ever experienced . They told me to refund all my deposits but they havent done it .

There Management is extremely incompetent i think if you guys are interestet i will publish the "agreement" they have sent me and the management email.

Avoid slotsoffortune.com at all costs

 

[rockycatt]

consider geting your seed money and hightailing , you cant get a better deal from a robber than that [ rival needs to make a state of there business model ]

to the 4 corners of the world shame on them

 

[Tengil]

Avoid all Rival white labels (and BetUS) at all costs

Fixed it for you.

And of course what a bogus excuse.

 

[vinylweatherman]

Another nail in the coffin for Rival. This could cover almost EVERY possible betting pattern that players might make. Players do NOT bet exactly the same amount during an entire session. I vary my bets, sometimes quite widely. I expect to get paid when I am LUCKY enough to win.

Rival should stipulate what IS allowed, it would be a shorter paragraph.

Since we KNOW that Rival have this "trigger happy" database to deny promotions to "bad players", they should not even BE in the position of confiscating winnings after the fact. It seems clear that now they are confiscating winnings from players who have NO previous history of "bonus abuse" in the system, and are using pretty wide ranging and vague justifications for doing so.

We ALSO know that Rival are/have been in SERIOUS financial difficulties, and this is NOT the way to protect the "bottom line". It will end up being short term gain, followed by long term PAIN.

 

[coxwel]

thats pretty bad for you heador seems you have badluck with non-paying casinos this year.


i still felt secure on most rivals, the whitelabels always needed long time to pay out but paid!, but these bonus abuse accusations out of nothing are very alarming.


you didnt abused anything, you took a bonus with 50times wr and still made a good profit, thats pure luck. very odd how they explain their behaviour.


i guess these guys wont change in their opinion, but if they handle their business like this its pure rogue. anybody who takes a bonus on slotsoffortune and wins! they can decide to pay or not, as bonus abuse is always explainable for them. they talk of slots and betting patterns in one sentence, omg!


i feel sorry for you they ripped you off this shady way, let them pay back every single cent deposited!


imo this brings a very bad tatse to the rival white labels! i always appreciated how the rival mother paid at least owed withdrawals of shady operators, so they shouldnt allow anybody using rival brand doing such simple stupid bonus abuse accusation tricks!

ps: some days ago i received a promo email from slof with a 3500% bonus

cheers

coxwel

 

[vinylweatherman]

thats pretty bad for you heador seems you have badluck with non-paying casinos this year.


i still felt secure on most rivals, the whitelabels always needed long time to pay out but paid!, but these bonus abuse accusations out of nothing are very alarming.


you didnt abused anything, you took a bonus with 50times wr and still made a good profit, thats pure luck. very odd how they explain their behaviour.


i guess these guys wont change in their opinion, but if they handle their business like this its pure rogue. anybody who takes a bonus on slotsoffortune and wins! they can decide to pay or not, as bonus abuse is always explainable for them. they talk of slots and betting patterns in one sentence, omg!


i feel sorry for you they ripped you off this shady way, let them pay back every single cent deposited!


imo this brings a very bad tatse to the rival white labels! i always appreciated how the rival mother paid at least owed withdrawals of shady operators, so they shouldnt allow anybody using rival brand doing such simple stupid bonus abuse accusation tricks!

ps: some days ago i received a promo email from slof with a 3500% bonus

cheers

coxwel

Thats the kind of thing the Virtual casinos churn out. It would be pretty EASY to beat these once in a while, and when you did, you would REALLY beat it. They would NEED to have plenty of sneaky rules in reserve to deny winnings from a variety of "slot systems".

 

[all4greed]

Sounds like theft to me. Guess they don't understand the motto of pay, then ban unless it's for real bonus abuse. Changing betting patterns hardly qualifies as bonus abuse.

Bunch of damn crooks.

 

[wobble33]

god...i played at a few of these rivals, but thats it. wont be touching any again!

 

[SoF]

Thank you for bringing this tour attention.

Unfortunately the situation is not as presented. The particular individual has approached other portals with misleading information regarding this and we are not interested in opening a public discussion. We consider this issue closed.

The purpose of this post is solely to present the facts behind our decision.

First of all we would like to clarify that we believe players should have the freedom to follow any betting pattern they consider appropriate for their gaming needs, however when it involves bonus play they need to abide to certain terms and conditions. Bonuses are funds of the casino and are given in the interest of fair gaming, we as operators should have the liberty to enforce players to abide to the conditions which we believe are appropriate for the bonus funds offered.

Winnings were confiscated due to a clear indication that the player was engaging in advantage play, with the sole intention to abuse our promotions system. Please be advised that we came to this decision after taking into consideration several other criteria, it appears that the particular individual had been constantly engaging in such type of play throughout the Rival platform and was part of a syndicate. We rarely apply this rule however it was clear that were as a consistent history of advantage bonus play.

The particular individual was part of a bonus abuse syndicate originating from Germany that during the summer launched an orchestrated attack against our casino. It is common for operators after such attacks proceed to country banning, it is not our intention to punish our German players for the deeds of bonus abusers. We decided to deal with this syndicate on a case by case basis. It appears threats of negative publicity are the last weapon of extortion by the syndicate and the individuals involved.

Due to the nature of our game portfolio which consists of medium to high variance slots, certain advantage players were targeting our casino to claim our high bonuses, engage in wagering at the maximum betting limits and once they hit a big feature (which is usually a substantial amount due to the variance of the slots and the maximum betting involved) they immediately switch to consistent minimum and/or low betting in order to clear the wagering requirements and “grind” the bonus through. They engage in high risk betting with the funds of the casino for a higher return. Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

The complainant has clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements.”

During the beginning of the gaming session associated with the bonus involved from his first spin until the 14th one he placed wagers on the maximum betting limit and when he reached as substantial win of 1,420 EUR (on spin 14) he immediately and consistently started betting minimum and/or low bets in an effort to clear the wagering requirements with the minimal risk possible. At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.

Unfortunately we are not able to disclose additional information due to security reasons.

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Customers are free to bet in any way they like being high risk to low risk, however when they play with bonuses which are our funds we have the right to dictate the terms surrounding the promotions in order to avoid bonus abuse incidents.

It is understandable that all players want to clear the wagering requirements and increase their odds of winning however they do not follow betting patterns that in conjunction with the bonus and variance involved create an unfair gaming environment.

This is exclusively a bonus abuse issue and this is our policy for dealing with such type of incidents. We are not going to let bonus abuse affect the gaming experience of our customers. We are not going proceed to an increase in our wagering requirements, and are not going to stigmatize players according to their location. What we have done and will continue to do is identify such players and prevent future abuse.

At the end of the day, our mission is to serve our players and offer them a fun and secure gaming experience, we are not in this industry to serve bonus abusers. We have a reputation of running a stable property and we are not an easy target as they expected to be, false claims and fabricated negative publicity is not going to change our stance towards bonus abuse and fraud.

We want players to know that when you win at Slots of Fortune, you will always be paid!

Only cases of individuals engaging in abusive and fraudulent practices have issues with their cashouts. Regular players have nothing to worry about, expect where and on what they are going to spend their winnings.

Kind Regards,

Player Relations
Slots of Fortune

 

[takethemoney]

Thank you for bringing this tour attention.

Unfortunately the situation is not as presented. The particular individual has approached other portals with misleading information regarding this and we are not interested in opening a public discussion. We consider this issue closed.

The purpose of this post is solely to present the facts behind our decision.

First of all we would like to clarify that we believe players should have the freedom to follow any betting pattern they consider appropriate for their gaming needs, however when it involves bonus play they need to abide to certain terms and conditions. Bonuses are funds of the casino and are given in the interest of fair gaming, we as operators should have the liberty to enforce players to abide to the conditions which we believe are appropriate for the bonus funds offered.

Winnings were confiscated due to a clear indication that the player was engaging in advantage play, with the sole intention to abuse our promotions system. Please be advised that we came to this decision after taking into consideration several other criteria, it appears that the particular individual had been constantly engaging in such type of play throughout the Rival platform and was part of a syndicate. We rarely apply this rule however it was clear that were as a consistent history of advantage bonus play.

The particular individual was part of a bonus abuse syndicate originating from Germany that during the summer launched an orchestrated attack against our casino. It is common for operators after such attacks proceed to country banning, it is not our intention to punish our German players for the deeds of bonus abusers. We decided to deal with this syndicate on a case by case basis. It appears threats of negative publicity are the last weapon of extortion by the syndicate and the individuals involved.

Due to the nature of our game portfolio which consists of medium to high variance slots, certain advantage players were targeting our casino to claim our high bonuses, engage in wagering at the maximum betting limits and once they hit a big feature (which is usually a substantial amount due to the variance of the slots and the maximum betting involved) they immediately switch to consistent minimum and/or low betting in order to clear the wagering requirements and “grind” the bonus through. They engage in high risk betting with the funds of the casino for a higher return. Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

The complainant has clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements.”

During the beginning of the gaming session associated with the bonus involved from his first spin until the 14th one he placed wagers on the maximum betting limit and when he reached as substantial win of 1,420 EUR (on spin 14) he immediately and consistently started betting minimum and/or low bets in an effort to clear the wagering requirements with the minimal risk possible. At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.

Unfortunately we are not able to disclose additional information due to security reasons.

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Customers are free to bet in any way they like being high risk to low risk, however when they play with bonuses which are our funds we have the right to dictate the terms surrounding the promotions in order to avoid bonus abuse incidents.

It is understandable that all players want to clear the wagering requirements and increase their odds of winning however they do not follow betting patterns that in conjunction with the bonus and variance involved create an unfair gaming environment.

This is exclusively a bonus abuse issue and this is our policy for dealing with such type of incidents. We are not going to let bonus abuse affect the gaming experience of our customers. We are not going proceed to an increase in our wagering requirements, and are not going to stigmatize players according to their location. What we have done and will continue to do is identify such players and prevent future abuse.

At the end of the day, our mission is to serve our players and offer them a fun and secure gaming experience, we are not in this industry to serve bonus abusers. We have a reputation of running a stable property and we are not an easy target as they expected to be, false claims and fabricated negative publicity is not going to change our stance towards bonus abuse and fraud.

We want players to know that when you win at Slots of Fortune, you will always be paid!

Only cases of individuals engaging in abusive and fraudulent practices have issues with their cashouts. Regular players have nothing to worry about, expect where and on what they are going to spend their winnings.

Kind Regards,

Player Relations
Slots of Fortune

None of this matters. You can't change the rules on the fly on a per customer basis to get out of paying winnings! The proper, as well as honorable way to handle this, would have been to pay the player, then bonus ban him if necessary. You could also say he was not welcome at your establishment anymore. That is your perogative. What you cannot do and be considered a casino with any integrity is write the rules to suit you after the winnings have already occurred. The player took a bonus, which you put out there. Too damn bad if you got beat with your own promo. That's gambling and it works both ways! What this will cost you by players not depositing after reading this will be more than it would have cost to just pay this player. Very stupid business decision being made here, if you ask me. Typical arrogant dumbassery being purveyed here.

 

[SoF]

Just to clarify that these rules were in place when the customer took the bonus.

No rules were drafted for this case nor they were enforced retroactively. The customer was in violation of the rules.

When referring to a case by case basis, we mean that our security team investigates each single account.

Thank you,

Player Relations
Slots of Fortune

 

[all4greed]

Well, I guess from a legal standpoint this is pretty clear.

Line A is questionable since a player is forced to rollover the deposit and bonus a set amount of times. That has nothing to do with a "reasonable degree of play" clause as the player has met the terms and conditions as stated without having to wonder whatever management feels that day should be additional wagered. Or am I misunderstanding this?

Promotion Abuse and Policy

Definition

...
A. receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play

B. attempting a large wager(s) with the bonus funds in an attempt to circumvent play through wager requirements of the bonus system

Additional examples of irregular betting patterns may include and not limited to placing, single bets equal or in excess of 30% or more of the value of the current bonus credited to the players account, until such time that wagering requirements have been met. Placing maximum and/or high limit bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements associated with the bonus.

In the event that the casino deems that irregular betting has taken place, the casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

 

[all4greed]

One other thing. I understand max/min bets referenced in your terms, but high/low bets can be pretty vague.

What is considered high and low?

 

[oldtrvlagt]

One other thing. I understand max/min bets referenced in your terms, but high/low bets can be pretty vague.

What is considered high and low?

I would like to know this as well. I was playing A LOT of Scary Rich and Scary Rich II....just for the heck of it I'll throw in $50 every once in a while and play a $1 a spin. Now we all know (these days anyway) it can take hundreds if not a thousand (or more) spins to get a decent return. If I get down to $30 I'll switch my bet size to $.40 just to try and get a longer playing time. Is this against the "rules"?

 

[heador112]

SOF

Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

Then you say :

At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.

It doesnt make sense !

If i make large bets its abuse and if i make lower bets its also abuse

Your stupid statements sound like a copy from the management email , which will be published during the next days .


First when you denied my withdrawal you never told me i would be part of a syndicate

You startet doing that after Steve Russo contactet you for his article and told you that it is a unfair rule to confiscate winnings for changing to a lower betsize . You know its ridicilous thats why you start lying to justify that you stole my money


I played with 1 € spins but i am sure if i had continued with 10 € bets a rogue casino like sof would also find a reason to steal peoples money .
My email spam is full off your fucking bonuses


You guys write promotional emails with content like "claim bonuses until hit big" but what happens when a player hits big ??????

You accuse him of beeing a bonus abuser ans steals his money and keep all lost deposits !!!

Thats the way you handle your business .

These guys are already rogued at Gambling grumbles because of the "agreement " they have sent me .





These action shows that the management know that his casino scammed me . If you have nothing to loose you have the freedom to scamm your customers and ripp them off . If they complain you just accuse them of things they have never done !
I think the currect financial problems of white label Rival casinos explains
very well why so many people are ripped off by rogue places like Slots of Fortune .

People :

Never deposit even a single penny at Slotsoffortune !!!!

There are many good Casinos out there : 32RED , Clubworld , Inetbet , 3Dice and alot of otheres and if you like Rival VegasRegal or Slotocash .

Its not necessary to pay money to criminals like slotsoffortune .


They are liars and criminals who take your deposits if you lose and confsicate your money if your are lucky enough to win .

 

[heador112]

Original post changed

 

[Mavin1]

Thank you for bringing this tour attention.

Unfortunately the situation is not as presented. The particular individual has approached other portals with misleading information regarding this and we are not interested in opening a public discussion. We consider this issue closed.

The purpose of this post is solely to present the facts behind our decision.

First of all we would like to clarify that we believe players should have the freedom to follow any betting pattern they consider appropriate for their gaming needs, however when it involves bonus play they need to abide to certain terms and conditions. Bonuses are funds of the casino and are given in the interest of fair gaming, we as operators should have the liberty to enforce players to abide to the conditions which we believe are appropriate for the bonus funds offered.

Winnings were confiscated due to a clear indication that the player was engaging in advantage play, with the sole intention to abuse our promotions system. Please be advised that we came to this decision after taking into consideration several other criteria, it appears that the particular individual had been constantly engaging in such type of play throughout the Rival platform and was part of a syndicate. We rarely apply this rule however it was clear that were as a consistent history of advantage bonus play.

The particular individual was part of a bonus abuse syndicate originating from Germany that during the summer launched an orchestrated attack against our casino. It is common for operators after such attacks proceed to country banning, it is not our intention to punish our German players for the deeds of bonus abusers. We decided to deal with this syndicate on a case by case basis. It appears threats of negative publicity are the last weapon of extortion by the syndicate and the individuals involved.

Due to the nature of our game portfolio which consists of medium to high variance slots, certain advantage players were targeting our casino to claim our high bonuses, engage in wagering at the maximum betting limits and once they hit a big feature (which is usually a substantial amount due to the variance of the slots and the maximum betting involved) they immediately switch to consistent minimum and/or low betting in order to clear the wagering requirements and “grind” the bonus through. They engage in high risk betting with the funds of the casino for a higher return. Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

The complainant has clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements.”

During the beginning of the gaming session associated with the bonus involved from his first spin until the 14th one he placed wagers on the maximum betting limit and when he reached as substantial win of 1,420 EUR (on spin 14) he immediately and consistently started betting minimum and/or low bets in an effort to clear the wagering requirements with the minimal risk possible. At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.
Unfortunately we are not able to disclose additional information due to security reasons.

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Customers are free to bet in any way they like being high risk to low risk, however when they play with bonuses which are our funds we have the right to dictate the terms surrounding the promotions in order to avoid bonus abuse incidents.

It is understandable that all players want to clear the wagering requirements and increase their odds of winning however they do not follow betting patterns that in conjunction with the bonus and variance involved create an unfair gaming environment.

This is exclusively a bonus abuse issue and this is our policy for dealing with such type of incidents. We are not going to let bonus abuse affect the gaming experience of our customers. We are not going proceed to an increase in our wagering requirements, and are not going to stigmatize players according to their location. What we have done and will continue to do is identify such players and prevent future abuse.

At the end of the day, our mission is to serve our players and offer them a fun and secure gaming experience, we are not in this industry to serve bonus abusers. We have a reputation of running a stable property and we are not an easy target as they expected to be, false claims and fabricated negative publicity is not going to change our stance towards bonus abuse and fraud.

We want players to know that when you win at Slots of Fortune, you will always be paid!

Only cases of individuals engaging in abusive and fraudulent practices have issues with their cashouts. Regular players have nothing to worry about, expect where and on what they are going to spend their winnings.

Kind Regards,

Player Relations
Slots of Fortune

I would feel slandered if a casino put out this kind of information towards me, unwarranted. Is this a Conspiracy Theory, or is it a fact? It should not be thrown out here just because you want to make the poster look like a criminal.
An accusation such as this needs to be handled discreetly if it is the case, before slinging it out here on the forum.


Seriously, for the way a player plays, who doesn't play like this? So is each and every player an advantage player/bonus abuser?
If I deposit without a bonus, it is usually around $35, I will play as minimal as possible trying to get some play time and hopefully a bit of a withdrawal for my money.
Now if I take a bonus on that deposit, I will go for broke hoping for a good hit. If this did happen, then yes I too would bump down so as not to lose what I have won. Then I would consider taking the risk of going for broke once more when wagering was complete. Now here is where the casino or player will win or lose and it doesn't always go in the players favor. Now how many bonus players have played this way only to lose it all back to the casino, my guess would be at least 85%, maybe more or less.

Now does this make me an advantage player, or just smart? Or are players expected to play like they are stupid just to make sure they are allowed to cashout?

Get it through your marketing heads, bonuses encourage high hopes for all players. So don't beat us up for using them wisely.

When spending our money on anything, we try to do it smartly, not haphazardly and throw it away. Gambling is no different, players are savy and smart for the most part and want to come away with money instead of losing all the time, because we fear we will offend a casinos terms and conditions.
If I am offered a bonus and manage to play it in my favor, then who's fault is it really? If you can't stand having people actually win by playing smartly, then why offer the bonuses in the first place?

I am a person unto myself, but if I played that way, because I thought it was the smarter thing to do, would I be an advantage player? A crime syndicate? No, I would be a player that has spent plenty of money into online gambling that has found that playing it safe does not work anymore and does not benefit me, but benefits the casino 9.999% of the time. Taking that up and down risk in wagering no matter when I decide to do it, be it at the end of completion of the wr or before or whenever, would be because I am trying to make it work for me. Also knowing that with the players risk of trying to up the win amount you equally can lose it all, so the chances are equally then in favor of the player and the casino.

You all expect the players to constantly risk their money to you, but scream like babies when a few win once in awhile.

As for these terms and conditions, they are broad and wide and can fit the occasion for any and all players at any given time when convenient. These ever lengthening T&C's should be streamlined or abolished!

 

[asianeyes]

None of this matters. You can't change the rules on the fly on a per customer basis to get out of paying winnings! The proper, as well as honorable way to handle this, would have been to pay the player, then bonus ban him if necessary. You could also say he was not welcome at your establishment anymore. That is your perogative. What you cannot do and be considered a casino with any integrity is write the rules to suit you after the winnings have already occurred. The player took a bonus, which you put out there. Too damn bad if you got beat with your own promo. That's gambling and it works both ways! What this will cost you by players not depositing after reading this will be more than it would have cost to just pay this player. Very stupid business decision being made here, if you ask me. Typical arrogant dumbassery being purveyed here.

Takethemoney, how so well said and you nailed it on the head as i will never deposit at slotsofmisfortune!!!

 

[NASHVEGAS]

.You all expect the players to constantly risk their money to you, but scream like babies when a few win once in awhile.

As for these terms and conditions, they are broad and wide and can fit the occasion for any and all players at any given time when convenient. These ever lengthening T&C's should be streamlined or abolished!

There is and has been an on-going criminal and /or fraudulent syndicate participating in this thread. I have reason to believe Bryan even speaks with one of their (can not be revealed)-----> four owners every now and then!! Reminds me of the Eurolinx (sp) owner, fwiw!!

Nothing new hear to read*, Rival-BC "designed fradulent schemes" have been and continue to be their standard operating procedure(s).

*The OP deserves to be paid as per SOF's posts plain and simple. Yes, the OP is part of a syndicate known as The Player's, Affiliate's, and Other's that have been and continue to be victims of the above mentioned Rival-BC syndicate.

 

[Pinababy69]

To quote the late, great Spearmaster......BULLSHIT!!

Honestly, I can't even be bothered commenting on these threads anymore. Player abuses the bonus by playing high risk/high variance slots. Ummmm.....okay. And if he had busted out making these "large" size bets? Betcha he would have had a new promo waiting in his cashier for him within a few days, and his next deposit would have gladly been accepted.

Bet too low, you are grinding out WR. Bet too high, and you are maximizing the bonus too much. WTF? Seriously people...get a clue and stop giving these crooks your money.

Rival white labels aka Rival, are on a par with Virtual. Whereas before most of the complaints centred around extended and ongoing payment delays, bonus banning, shitty support, etc....it seems they are now pulling out the old "bonus abusers" sob story as well. This thread, the 21Grand one, the 80K win at This Is Vegas, the BetUS (think that's the name?) cases. It's only gonna get worse.

If the player did not contravene the 30% max bet rule, then he should be paid.....end of story. What you do with him after that is your business. But I guarantee you would have happily kept accepting his deposits, as long as he continued to lose. You couldn't have given a rat's ass HOW he played his funds, or in what manner.

 

[Dinahnana]

To quote the late, great Spearmaster......BULLSHIT!!

Honestly, I can't even be bothered commenting on these threads anymore. Player abuses the bonus by playing high risk/high variance slots. Ummmm.....okay. And if he had busted out making these "large" size bets? Betcha he would have had a new promo waiting in his cashier for him within a few days, and his next deposit would have gladly been accepted.

Bet too low, you are grinding out WR. Bet too high, and you are maximizing the bonus too much. WTF? Seriously people...get a clue and stop giving these crooks your money.

Rival white labels aka Rival, are on a par with Virtual. Whereas before most of the complaints centred around extended and ongoing payment delays, bonus banning, shitty support, etc....it seems they are now pulling out the old "bonus abusers" sob story as well. This thread, the 21Grand one, the 80K win at This Is Vegas, the BetUS (think that's the name?) cases. It's only gonna get worse.

If the player did not contravene the 30% max bet rule, then he should be paid.....end of story. What you do with him after that is your business. But I guarantee you would have happily kept accepting his deposits, as long as he continued to lose. You couldn't have given a rat's ass HOW he played his funds, or in what manner.

I couldn't have said it better myself

 

[NASHVEGAS]

I couldn't have said it better myself

Well you and/or some others could, with your wallet(s).

 

[takethemoney]

To the casino: I hope the shit storm you have caused was worth it and I hope it costs you plenty. All these black eyes may well cost Rival an entire enterprise in the end and rightfully so. People are just not as stupid as you would like to delude yourselves into believing. Very short term thinking and clearly shows that management is neither visionary nor educated. Stupidity, evilness and arrogance come with a hefty price tag. God willing, you will pay it in spades.

 

[vinylweatherman]

To quote the late, great Spearmaster......BULLSHIT!!

Honestly, I can't even be bothered commenting on these threads anymore. Player abuses the bonus by playing high risk/high variance slots. Ummmm.....okay. And if he had busted out making these "large" size bets? Betcha he would have had a new promo waiting in his cashier for him within a few days, and his next deposit would have gladly been accepted.

Bet too low, you are grinding out WR. Bet too high, and you are maximizing the bonus too much. WTF? Seriously people...get a clue and stop giving these crooks your money.

Rival white labels aka Rival, are on a par with Virtual. Whereas before most of the complaints centred around extended and ongoing payment delays, bonus banning, shitty support, etc....it seems they are now pulling out the old "bonus abusers" sob story as well. This thread, the 21Grand one, the 80K win at This Is Vegas, the BetUS (think that's the name?) cases. It's only gonna get worse.

If the player did not contravene the 30% max bet rule, then he should be paid.....end of story. What you do with him after that is your business. But I guarantee you would have happily kept accepting his deposits, as long as he continued to lose. You couldn't have given a rat's ass HOW he played his funds, or in what manner.

Why 30%, why not 5%?

The casino rep says how "vulnerable" the slots are to placing large bets with bonus money, yet deliberately ALLOWS this in the terms. Would a "normal" player actually bet anywhere NEAR 30% of their bonus per spin on a Rival slot? 5% would hardly bother the average Rival player, especially those familiar with the slots and wanting their spin count to hit double, even triple, figures before they busted out.

Next, this player has ALREADY been "noticed" across the Rival platform, yet was NOT "bonus banned" by the notoriously trigger-happy central database. This is itself pretty suspicious, since this database was designed for this very purpose. It has upset many normal recreational players by dishing out arbitrary bonus bans without any clear logic, yet when faced with a highly skilled advantage player it FAILS to perform.

We could think that this was DELIBERATE, rather than close out this "syndicate" straight away, lure them in with bonuses in the hope that they will LOSE, all the while never intending to pay them if they WIN because their playing style is "abusive".

The casino rep also described the style as consistent, so they KNEW exactly how these "syndicate members" were playing, and should have blocked further promotions for all of them as soon as this playing style was detected.

It looks like Rival wanted "revenge" on these syndicates, and were allowing them to carry on "abusing" bonuses so that the deposits from the failed attempts could be retained by the casino. When a syndicate member had their first win, only THEN were they told their play was abusive, and that they would not be getting paid.

Of course, we only have the casino's word for it that this is definitely a "syndicate", rather than German players in general being cleverer than others (except the Brits perhaps )


The SoF rep also said this:-

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

How the hell would YOU know that!!!!

We have been told that NO such industry wide "advantage player blacklist" exists now, or has ever existed. Now you say you got RELIABLE INFORMATION from a mythical blacklist that doesn't exist in "real life".

This is not a FRAUD list bear in mind, these DO exist, this is the clearest evidence yet that there IS an industry wide blacklist of "clever players" in circulation, and that information is being shared across several different platforms, and independent casino groups.

Despite this, SoF did NOT do the usual "Rival thing" and empty his cashier of all promotions as soon as he registered, it was stuffed full of generous bonuses DESPITE clear indications of how he would be likely to play them.

In summary, the practice at the center of this dispute, altering betting sizes in the manner described, is the ONLY way players have a realistic chance of winning. It is common sense that after a big win, a player would want to keep it intact rather than lose it all back whilst completing WR, and faced with a large WR, it is equally common sense that players WILL bet bigger at first, knowing that the ONLY way to get anywhere near meeting WR is to get a decent win early on, and then try to hang on to it.

Rival casinos CAN limit the range of betting sizes available on the games, yet SoF did NOT do this, seemingly allowing $10 spins on a high variance game, where it has been reported that the Rival standard recently adopted is to limit such games to a $2 max stake.

Casinos need to understand that whilst THEY are not a charity, NEITHER ARE WE! Gamblers like to WIN, and it is this offer of a chance to WIN that passes as "entertainment". Playing SOLELY for "entertainment" on free play is NOT the same. Gamblers also like to think that THEY have a "magic system" that helps them to win. This could be a strategy, or like my dad used to do, spend hours each day "studing form" before deciding which horses to lose his money on. Others simply have lucky charms. Lucky charms DO work, just as often as "systems" in fact

 

[oldtrvlagt]

Why 30%, why not 5%?

The casino rep says how "vulnerable" the slots are to placing large bets with bonus money, yet deliberately ALLOWS this in the terms. Would a "normal" player actually bet anywhere NEAR 30% of their bonus per spin on a Rival slot? 5% would hardly bother the average Rival player, especially those familiar with the slots and wanting their spin count to hit double, even triple, figures before they busted out.

Next, this player has ALREADY been "noticed" across the Rival platform, yet was NOT "bonus banned" by the notoriously trigger-happy central database. This is itself pretty suspicious, since this database was designed for this very purpose. It has upset many normal recreational players by dishing out arbitrary bonus bans without any clear logic, yet when faced with a highly skilled advantage player it FAILS to perform.

We could think that this was DELIBERATE, rather than close out this "syndicate" straight away, lure them in with bonuses in the hope that they will LOSE, all the while never intending to pay them if they WIN because their playing style is "abusive".

The casino rep also described the style as consistent, so they KNEW exactly how these "syndicate members" were playing, and should have blocked further promotions for all of them as soon as this playing style was detected.

It looks like Rival wanted "revenge" on these syndicates, and were allowing them to carry on "abusing" bonuses so that the deposits from the failed attempts could be retained by the casino. When a syndicate member had their first win, only THEN were they told their play was abusive, and that they would not be getting paid.

Of course, we only have the casino's word for it that this is definitely a "syndicate", rather than German players in general being cleverer than others (except the Brits perhaps )


The SoF rep also said this:-



How the hell would YOU know that!!!!

We have been told that NO such industry wide "advantage player blacklist" exists now, or has ever existed. Now you say you got RELIABLE INFORMATION from a mythical blacklist that doesn't exist in "real life".

This is not a FRAUD list bear in mind, these DO exist, this is the clearest evidence yet that there IS an industry wide blacklist of "clever players" in circulation, and that information is being shared across several different platforms, and independent casino groups.

Despite this, SoF did NOT do the usual "Rival thing" and empty his cashier of all promotions as soon as he registered, it was stuffed full of generous bonuses DESPITE clear indications of how he would be likely to play them.

In summary, the practice at the center of this dispute, altering betting sizes in the manner described, is the ONLY way players have a realistic chance of winning. It is common sense that after a big win, a player would want to keep it intact rather than lose it all back whilst completing WR, and faced with a large WR, it is equally common sense that players WILL bet bigger at first, knowing that the ONLY way to get anywhere near meeting WR is to get a decent win early on, and then try to hang on to it.

Rival casinos CAN limit the range of betting sizes available on the games, yet SoF did NOT do this, seemingly allowing $10 spins on a high variance game, where it has been reported that the Rival standard recently adopted is to limit such games to a $2 max stake.

Casinos need to understand that whilst THEY are not a charity, NEITHER ARE WE! Gamblers like to WIN, and it is this offer of a chance to WIN that passes as "entertainment". Playing SOLELY for "entertainment" on free play is NOT the same. Gamblers also like to think that THEY have a "magic system" that helps them to win. This could be a strategy, or like my dad used to do, spend hours each day "studing form" before deciding which horses to lose his money on. Others simply have lucky charms. Lucky charms DO work, just as often as "systems" in fact

Thank you You've said it sooo much better than I would have...I'm through depositing real $$$ in to any and ALL Rivals until (or if) they get their act together. They just keep putting nails into their own coffins

 

[Mousey]

Honest to gawd... the player was playing SLOTS.... STRATEGY DOES NOT MATTER.... if the game isn't gaffed. If the bonus that the casino offered is losing the casino money... then withdraw the damn bonus offer. Delete it... don't send it out, don't encourage affiliates to post it... face the fact that marketing screwed up, eat crow, pay the player (if he's not a fraudulent player with multiple accounts), then ban him from bonuses, lock his account, whatever, because I dare say, if the player had lost, you would not be refunding his deposit and this whole thread would never have happened.

I break your precious T&C every time I played, whether online or at a B&M casino-- bonus or no bonus. That's just the way I play.... I swear ... I could chew up 10 penny nails and spit out barbed wire.

I have HAD it with this industry.

 

[Marie2473]

Rival are just going downhill. That is too bad since i had lots of fun there in the past. however I would not deposit there as things are now. no way no how

 

[heador112]

Here is the email the management wrote :

"We would like to ensure you that we pay all our players and in an
efficient manner. We operate a legally licensed casino and abide to
highest standards of fair gaming. However we are very strict when it
comes to fraud and/or bonus abuse.

Bonuses are given in the interest of fair gaming, and should not be
abused by players. As operators we have the means to identify and
protect the casino from such tactics.

Your winnings were confiscated due to a clear indication that you were
engaging in advantage play, with the sole intention to abuse our
promotion system.

Please be advised that we came to this decision after taking into
consideration several other criteria, it appears that you have been
constantly engaging in such type of play throughout the Rival platform.
We rarely apply this rule however in your case it was clear that you had
a consistent history of advantage bonus play.

We have acted according to our Terms and Conditions and we have also
initiated a refund of your deposit. Threats of negative publicity have
no merit in your current situation.

You have clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then
switching their betting patterns by placing minimum and/or low bets in
order to clear the wagering requirements.”

During your last gaming session with the bonus involved, you placed 14
spins during the beginning using the maximum betting limit, and when you
reached a substantial win of 1,420 EUR you immediately started betting
minimum and/or low bets until you cleared the wagering requirements. At
the end of your gaming session and once it was mathematically certain
that in a few seconds you will clear the wagering requirements, you
placed another 20 maximum bet spins for a probability to gain a higher
advantage from this advantage bonus play.


It is imperative to understand that such bonus abuse tactics have a
limited success and are quickly identified by operators. In the event
that you believe that such a decision was taken in error and that you
want to continue using such betting patterns in the future, we would
take the liberty to advise you to play without a bonus.

In regards to your complaint and the claim that we have accepted your
deposits without any problems, we are giving you the option to return
all your deposits at the casino to resolve this. We have already refund
the amount of 100 EUR through Click2pay, we will initiate a withdrawal
for the remainder of the deposited funds. This resolution offer is not
negotiable and it is our final decision.

Regards,

The Management Team
Slots of Fortu "

 

[oldtrvlagt]

Here is the email the management wrote :

"We would like to ensure you that we pay all our players and in an
efficient manner. We operate a legally licensed casino and abide to
highest standards of fair gaming. However we are very strict when it
comes to fraud and/or bonus abuse.

Bonuses are given in the interest of fair gaming, and should not be
abused by players. As operators we have the means to identify and
protect the casino from such tactics.

Your winnings were confiscated due to a clear indication that you were
engaging in advantage play, with the sole intention to abuse our
promotion system.

Please be advised that we came to this decision after taking into
consideration several other criteria, it appears that you have been
constantly engaging in such type of play throughout the Rival platform.
We rarely apply this rule however in your case it was clear that you had
a consistent history of advantage bonus play.

We have acted according to our Terms and Conditions and we have also
initiated a refund of your deposit. Threats of negative publicity have
no merit in your current situation.

You have clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then
switching their betting patterns by placing minimum and/or low bets in
order to clear the wagering requirements.”

During your last gaming session with the bonus involved, you placed 14
spins during the beginning using the maximum betting limit, and when you
reached a substantial win of 1,420 EUR you immediately started betting
minimum and/or low bets until you cleared the wagering requirements. At
the end of your gaming session and once it was mathematically certain
that in a few seconds you will clear the wagering requirements, you
placed another 20 maximum bet spins for a probability to gain a higher
advantage from this advantage bonus play.


It is imperative to understand that such bonus abuse tactics have a
limited success and are quickly identified by operators. In the event
that you believe that such a decision was taken in error and that you
want to continue using such betting patterns in the future, we would
take the liberty to advise you to play without a bonus.

In regards to your complaint and the claim that we have accepted your
deposits without any problems, we are giving you the option to return
all your deposits at the casino to resolve this. We have already refund
the amount of 100 EUR through Click2pay, we will initiate a withdrawal
for the remainder of the deposited funds. This resolution offer is not
negotiable and it is our final decision.

Regards,

The Management Team
Slots of Fortu "

Sorry, but you have to realize, in some realm of rational thought, you are setting yourselves up to fail? Or has the Rival "arrogance" completely taken over? Just from this one issue alone I wouldn't deposit at another Rival if it were THE LAST CASINO PLATFORM ONLINE.... And I don't think I am alone in my thinking. You people ARE WORSE than the Virtual group...google that and if you wanted that reputation then you will have it shortly.

It is a sneaky, abhorent way to sucker people in...hopefully more people google Rival and find out what you are really all about...good job

 

[heador112]

As you can see they dont accuse me of beeing part of a syndicate or something like that in this early email.

Sof startet doing that , after 3rd Parties were involved

They realized that the reason why they stole my money is ridicilous and could damage their reputation because most Affilates would list them on a blacklist .
So they startet accusing me of beeing part of a Syndicate to justify that they have stolen my money .

Take a look at the email they only talk about so called bonus abuse at the Rival software .

Sof now accussed me of bonus abuse outside Rival on his post . Its again a dirty lie because i play most of the time at 2 or 3 Casinos .

I registered maybe in 10 -15 Rival Casinos because i like there slots ( now i have to say "liked". Of couse i was bonus banned at a Rival Casino but i think most people know that when you have a god run and dont gamble away your winnings you are bonus banned .

Its no problem they can do that .


But it is indeed a problem if a rogue casinos like Slotsoffortune steal your money because you changed your betsize to a lower one and then you play again with high bets and lose more then 500 € and wager more then the minimum , they call it again abuse t

It doesnt matter how you play they will find a reason not to pay you .

The other deposits have never been returned ( they asked to sign up a pretty rogue "agreement")

Of course i refused to do that !

 

[heador112]

Sorry, but you have to realize, in some realm of rational thought, you are setting yourselves up to fail? Or has the Rival "arrogance" completely taken over? Just from this one issue alone I wouldn't deposit at another Rival if it were THE LAST CASINO PLATFORM ONLINE.... And I don't think I am alone in my thinking. You people ARE WORSE than the Virtual group...google that and if you wanted that reputation then you will have it shortly.

It is a sneaky, abhorent way to sucker people in...hopefully more people google Rival and find out what you are really all about...good job
__________________


An ideal life does not exist; but a happy one can be attained.

Hi

Sry for that .

I just want to proof with the email they dont accused me at the beginning of beeing party of a syndicate

Its just one of their lies .

 

[all4greed]

Hi

Sry for that .

I just want to proof with the email they dont accused me at the beginning of beeing party of a syndicate

Its just one of their lies .

I think their management has been watching too many Godfather marathons. Everyone is in on it!

 

[oldtrvlagt]

Hi

Sry for that .

I just want to proof with the email they dont accused me at the beginning of beeing party of a syndicate

Its just one of their lies .

No,no,no...I was ranting at Rival NOT you! Sorry...I didn't make myself clear!

 

[SoF]

First of all we would like to thank you for you feedback. We will request from management to review the clause involved and see what can be done about it. A few questions arose from certain posts, in order to address them more efficiently and without perplexing this topic further please send us a PM with any questions or comments you might have.

In regards to this complaint/post. The issue is three months old and it is complicated. There were security issues involved in our decision and we are unable to post them to a public forum.

The story is not as it has been presented. As operators we have to deal with an individual that appears to have a history of bonus abuse, linked to a syndicate and has provided misleading information such as an invalid phone number and a questionable address.

We would like to note that there are no payout complaints regarding our casino, including any slow-pay complaints. The reason behind this is because we always pay our players.

Taking this opportunity we would also like to stress that normal players are not affected by this rule, since decisions made by the security team are not that simple and are not based on a single factor. There are certain red flags that need to be raised prior to coming to such a decision and there was a thorough investigation.

We are open to listening to the CM community and we take very seriously what you have to say.

Thank you,

Player Relations
Slots of Fortune

 

[heador112]

The story is not as it has been presented. As operators we have to deal with an individual that appears to have a history of bonus abuse, linked to a syndicate and has provided misleading information such an invalid phone number and a questionable address.

Email from Slotsoffortune from 9th July 2010 7:10 PM :



"Dear .....




Thank you for sending in the requested documentation. It has been accepted. If you have pending cashouts, they will be processed shortly.




Member Services


Slots of Fortune Casino "


@SOF

I have entered only correct information . Maybe you are not able to call the german prefix for the phone number . At the time i registered and played in your casino all my details were correct

I want to remind you that i asked several times in live chat for a phone number to talk to the management and they refused to give the number.

You guys now that you scammed me that forsure .

I moved mid August to a new flat if you have called me after that time it is normal have not received any call to the registered number .

As i said for the time i played at Sof i have entered only valid deatails . You have received my documents, passport copy and bill and

you have acceptet it !!!

I have your email confirmation maybe you should check your emails you have sent first before you start lying again .

 

[Tengil]

Found this case at Gambling Grumbles:

You do not have permission to view link Log in or register now.

Some quotes from that:

"In short, in order to get back his own 200 Euros, David would have to write to Gambling Grumbles and tell us that he lied about Slots of Fortune and then never let anyone know that the casino demanded it."
Thats the other deposits.

"Additionally we are currently being targeted by a bonus abuse syndicate, that we believe the particular individual may be part of. The account involved shares similar demographic and betting pattern characteristics"
Like two tier betting is anything new. Its the only way to play non cashable bonuses.

Epic fail by SoF.

On a sidenote Steve Russo could study two tier betting a bit judging by the report.

 

[Pulver]

First of all we would like to thank you for you feedback. We will request from management to review the clause involved and see what can be done about it. A few questions arose from certain posts, in order to address them more efficiently and without perplexing this topic further please send us a PM with any questions or comments you might have.

In regards to this complaint/post. The issue is three months old and it is complicated. There were security issues involved in our decision and we are unable to post them to a public forum.

The story is not as it has been presented. As operators we have to deal with an individual that appears to have a history of bonus abuse, linked to a syndicate and has provided misleading information such as an invalid phone number and a questionable address.

We would like to note that there are no payout complaints regarding our casino, including any slow-pay complaints. The reason behind this is because we always pay our players.

Taking this opportunity we would also like to stress that normal players are not affected by this rule, since decisions made by the security team are not that simple and are not based on a single factor. There are certain red flags that need to be raised prior to coming to such a decision and there was a thorough investigation.

We are open to listening to the CM community and we take very seriously what you have to say.

Thank you,

Player Relations
Slots of Fortune

Since this individiual has a history of "bonus abuse" as you say it, why was he not bonus banned? Did you not infact create a win-win situation for your casino? Offering him new promotions, and if he lost, well to bad for him, if he won, you could always confiscate the winnings using the good ol'bonus abuse clause..

 

[heador112]

The Casino audits cash-ins to determine if winnings are a result of promotion abuse. It is possible for promotion abuse to occur even though wagering is compliant with the standard terms and conditions and bonus system rules. If promotion abuse is identified, then the Casino reserves the right at management’s discretion to take the following action(s) against the abusive player:
A) may be banned from receiving or redeeming further promotions
B) may be banned from play in the casino
B) may have account terminated with immediate effect
C) Player information forwarded to a central database resulting in players being barred from receiving bonuses at any other casinos.
D) Cash-ins may be denied, reversed and/or considered void. In such cases, only original purchase amount may be allowed for withdrawal.

To make this term short : we can and will steal your money without any valid reason if you are lucky enough to win .

 

[heador112]

Hi Spiderlegz i will publish the full " agreement " as soons as possible.

One clause is that i am not allowed to talk about it and make it public

 

[BMWSTACK]

heador112, I want to win all the time! Can i join your group? It sounds like you guys know how to push the button the right way. I have tried everything. The closest I have come to figuring it out is this combo: Take a sip of coffee(black), scratch my head, go to the bathroom (#1), go to the computer, move the mouse cursor around the entire screen 5 times, then press spin. This right here gives me 10x bet. If you dont want everyone to know the secret just PM me. An PS. I will not be trying it on SOF ever!!!!!

 

[heador112]

heador112, I want to win all the time! Can i join your group? It sounds like you guys know how to push the button the right way. I have tried everything. The closest I have come to figuring it out is this combo: Take a sip of coffee(black), scratch my head, go to the bathroom (#1), go to the computer, move the mouse cursor around the entire screen 5 times, then press spin. This right here gives me 10x bet. If you dont want everyone to know the secret just PM me. An PS. I will not be trying it on SOF ever!!!!!

Thank you for that made me laugh

I think all CM memebers will be bannend at Sof casino because of beeing part of the CM Syndicate

Oh i forgot
cm members have already closed their account after reading what sof is doing

 

[Tengil]

Since this individiual has a history of "bonus abuse" as you say it, why was he not bonus banned? Did you not infact create a win-win situation for your casino? Offering him new promotions, and if he lost, well to bad for him, if he won, you could always confiscate the winnings using the good ol'bonus abuse clause..

If he was such a terrible bonus abuser wouldnt the trigger happy Rival bonusbanning system have cought it?
I mean there are numerous complaints from people who are bonusbanned the moment they sign up.

But then again Rivals bonusbanning system only seems to be based on if you win too much, not your playing style.

 

[heador112]

@Sof

The "questinable adress" is on the back of my photo ID

Taking this opportunity we would also like to stress that normal players are not affected by this rule, since decisions made by the security team are not that simple and are not based on a single factor. There are certain red flags that need to be raised prior to coming to such a decision and there was a thorough investigation.

I am a normal player . All i want is a excuse from you for accusing me of beeing part of a syndicate and of course my money !!!!

Just admitt that you made some strong mistakes with the security checks that will help your casino more .

If you continue to simulate interest in opinion on the cm community and start again with wrong accusation against me you damage your reputation much more . It is a impudence what you are doing here .

Stop lying and pay my money .

 

[Mavin1]

Found this case at Gambling Grumbles:

You do not have permission to view link Log in or register now.

Some quotes from that:

"In short, in order to get back his own 200 Euros, David would have to write to Gambling Grumbles and tell us that he lied about Slots of Fortune and then never let anyone know that the casino demanded it."
Thats the other deposits.

"Additionally we are currently being targeted by a bonus abuse syndicate, that we believe the particular individual may be part of. The account involved shares similar demographic and betting pattern characteristics"
Like two tier betting is anything new. Its the only way to play non cashable bonuses.

Epic fail by SoF.

On a sidenote Steve Russo could study two tier betting a bit judging by the report.

Thanks Spiderlegz for the link, WOW!!!! In my opinion this is nothing more than a casino blackmailing a player, just so the player can at least get his deposit back. How much worse can you people make yourselves look????

It is time players become outraged with tactics and T&C's that are used against players and STOP SUPPORTING THEM!!!!!!
Let them go out of business and I say good riddence!!!!!!!

And what the heck, playing patterns, this is about the stupidest excuse for not paying that I have ever heard and it's not an original stupid excuse either.
Playing patterns are not friggin fingerprints, where no two are alike. Get real, there are hundreds, thousands of players playing all over the world, you seriously think that no one plays the same way????

It's not like the games have a gazillion different wagering choices so fewer would be playing the same wagering ways, I mean really, who's being stupid now?????

The more I read about the crap casinos are dishing out to players, the more outraged I am that any of you even have a place on the internet. So if you fail and go out of business, I will not miss you for one moment.

I just shake my head in disbelief at the audacity that just abounds anymore.

 

[silcnlayc]

Mavin1 :And what the heck, playing patterns

Ahem...Mavin....many of us do and did have a pattern of play...I mean c;mon, own up to it...I know you did too...

I will let mine out...I would pick a corner of the s (on the spin word) gently run my mouse around the low curve of it...feeling for the slight "click" and then mash at my mouse button...if that didn't work, I would hover over the I (in spin word) and hover and hover until I "felt" the urge to press it...

Alas, I must have been caught with my playing pattern for I have not won in months...the switch was turned off....permanently I believe...thank goodness...

Mavin1 :who's being stupid now?????

Same ole , same ole...anything to get over on the player...even playing stupid as you say..LMAO!

.

 

[Mavin1]

Ahem...Mavin....many of us do and did have a pattern of play...I mean c;mon, own up to it...I know you did too...

I will let mine out...I would pick a corner of the s (on the spin word) gently run my mouse around the low curve of it...feeling for the slight "click" and then mash at my mouse button...if that didn't work, I would hover over the I (in spin word) and hover and hover until I "felt" the urge to press it...

Alas, I must have been caught with my playing pattern for I have not won in months...the switch was turned off....permanently I believe...thank goodness... Same ole , same ole...anything to get over on the player...even playing stupid as you say..LMAO!

.

Yes, but that is a syndicates secret.....sssssshhhhhhhh!
I will never reveal which way my thumb is leaning on the mouse or at what part of the spin word I am hovering on, lest I be tagged.

p.s. The "who's stupid now", is meant for the casino, not the players, we players are not dumb cash cows.

 

[De Beuker]

For those who do not fully understand the SOF philosophy, I'll try to translate into normal peoples language:

Player was using betting patterns/strategies: The player tried to win.
Based on geographical locations: The player was German
Player was part of a syndicate: Other German players tried to win too.

Sorry SOF, but BS remains BS, no matter how colourful its worded.

The questions remain:
If this player had a known history of 'bonus abuse', why was he not bonusbanned?
I'm part of the Dutch Lowrollers Syndicate, and I'm bonusbanned too!

How can "placing big bets on high variancegames just before or after meeting the WR" possibly be bonusabuse?
That makes no sense at all.
Every REAL bonusabuser/advantageplayer will always try to cashout as much as possible with minimal risk.
No bonusabuser (I really HATE that word) in his right mind would ever play like that AFTER clearing the WR.

And what about that 'deal' you offered the player to get his deposits refunded?
To me it looks like a confession, and besides that, its rogue beyond belief.

And.. HOW THE HELL do you know this player has a history of bonusabuse on OTHER, NON-RIVAL PLATFORMS?!?!

 

[jod5413]

Here is the email the management wrote :

"We would like to ensure you that we pay all our players and in an
efficient manner. We operate a legally licensed casino and abide to
highest standards of fair gaming. However we are very strict when it
comes to fraud and/or bonus abuse.

Bonuses are given in the interest of fair gaming, and should not be
abused by players. As operators we have the means to identify and
protect the casino from such tactics.

Your winnings were confiscated due to a clear indication that you were
engaging in advantage play, with the sole intention to abuse our
promotion system.

Please be advised that we came to this decision after taking into
consideration several other criteria, it appears that you have been
constantly engaging in such type of play throughout the Rival platform.
We rarely apply this rule however in your case it was clear that you had
a consistent history of advantage bonus play.

We have acted according to our Terms and Conditions and we have also
initiated a refund of your deposit. Threats of negative publicity have
no merit in your current situation.

You have clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then
switching their betting patterns by placing minimum and/or low bets in
order to clear the wagering requirements.”

During your last gaming session with the bonus involved, you placed 14
spins during the beginning using the maximum betting limit, and when you
reached a substantial win of 1,420 EUR you immediately started betting
minimum and/or low bets until you cleared the wagering requirements. At
the end of your gaming session and once it was mathematically certain
that in a few seconds you will clear the wagering requirements, you
placed another 20 maximum bet spins for a probability to gain a higher
advantage from this advantage bonus play.


It is imperative to understand that such bonus abuse tactics have a
limited success and are quickly identified by operators. In the event
that you believe that such a decision was taken in error and that you
want to continue using such betting patterns in the future, we would
take the liberty to advise you to play without a bonus.

In regards to your complaint and the claim that we have accepted your
deposits without any problems, we are giving you the option to return
all your deposits at the casino to resolve this. We have already refund
the amount of 100 EUR through Click2pay, we will initiate a withdrawal
for the remainder of the deposited funds. This resolution offer is not
negotiable and it is our final decision.

Regards,

The Management Team
Slots of Fortu "

This is total Bullshit!

I must be a syndicate member and a bonus abuser since I play the same way. Even without a bonus I play the same way. How dare I?

First of all we would like to thank you for you feedback. We will request from management to review the clause involved and see what can be done about it. A few questions arose from certain posts, in order to address them more efficiently and without perplexing this topic further please send us a PM with any questions or comments you might have.

In regards to this complaint/post. The issue is three months old and it is complicated. There were security issues involved in our decision and we are unable to post them to a public forum.

The story is not as it has been presented. As operators we have to deal with an individual that appears to have a history of bonus abuse, linked to a syndicate and has provided misleading information such as an invalid phone number and a questionable address.

We would like to note that there are no payout complaints regarding our casino, including any slow-pay complaints. The reason behind this is because we always pay our players.

Taking this opportunity we would also like to stress that normal players are not affected by this rule, since decisions made by the security team are not that simple and are not based on a single factor. There are certain red flags that need to be raised prior to coming to such a decision and there was a thorough investigation.

We are open to listening to the CM community and we take very seriously what you have to say.

Thank you,

Player Relations
Slots of Fortune

And this is an even bigger pile of BULL SHIT!!!! The only thing that is complicated is you trying to keep your lies and manipulations out front so you do not scare off new players. Not gonna work. You people do not give a rat's butt for any of us and/or any other players. A "normal player" to you means a player that loses, deposits more, loses, deposits still more, and on and on and on.

When regulation comes, each and every casino that did not play fair will bite the dust. And, as fast as so many of the Rival casinos continue to screw over their players, they will end up running dry of newbies.

 

[4 of a kind]

This issue is nothing more then just a low end ghetto casino tactic. Of course it's necessary to make this information public, but I find it odd that stupid moves like this seem to ruffle a lot of feathers here. Yet, the much more serious issues involving online gaming that effect everyone are ignored here.

It has become obvious that the online gaming business can only attract customers that probably shouldn't be gambling in the first place. It appears their only way to attract customers are with ridicules bonuses. It's also obvious that players taking these stupid bonuses and don't care about the more serious issues, instead think they may have a chance regardless with all the free money they think their getting.

It's also obvious that serious real gamblers no longer patronize this online bullshit, which is why online gaming became just about the bonuses.

I really think online players today lost touch with what gambling really is. Online gaming is nothing anymore or even close to what the real thing is. None of these two bit bullshit gambling issues exists anywhere else but online.

Really can we get serious here just for one minute. What else after everything we know, rightfully suspect, learned, etc. etc. about online gaming does one need to know before realizing what's really going on. In addition I'm sad to add that everything happening recently to all these different players with different issues, it's no ones fault but their own. If your willing to play today online, stop complaining when they screw you. You've been warned enough to know better. And please don't start with all this accredited bullshit either. They all share and swim in the same cesspool.

Sorry to say, but online gaming today is a two bit business for two bit players with a dream that's just a nightmare in disguise.

 

[all4greed]

Sorry to say, but online gaming today is a two bit business for two bit players with a dream that's just a nightmare in disguise.

So I take it you don't play online, right?