In The News Videoslots receive 650k GBP penalty from UKGC for AML and Safer Gambling failings

[conker]

Videoslots has received a £650k penalty from the UKGC for failings connected to AML and Safer Gambling practices. The

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on the UKGC's website yesterday follows an investigation by the regulator dating back to February 2024.

The operator, which rebranded to Immense Group at the end of last year, and which runs videoslots.co.uk, mrvegas.com and megariches.com, must also undergo an independent third-party audit

The UKGC's investigation found:

The UKGC’s investigation, which covered the period from October 2023 to February 2024, found Videoslots had relied too heavily on automated systems that failed to identify harmful or high-risk customer behaviour.

The Commission highlighted issues in the operator’s deposit-monitoring process, where internal thresholds were applied on a calendar-month basis and did not factor in a player’s first deposit.

As a result, one customer lost £5,000 in a month despite a nominal £3,000 internal limit, another lost £5,000 in less than 24 hours, and a third lost £7,500 over 18 days.

In a Linkedin post, CEO of Immense Group, Alexander Stevendahl pushed back on some aspects of the investigation:

In his LinkedIn response, Stevendahl said the company had worked “closely and constructively” with the UKGC throughout a process that began in early 2024 and had implemented every improvement requested.

He said this made it “surprising” that several clarifications Videoslots supplied during the process were not reflected in the public statement.


He disputed the UKGC’s conclusion that Videoslots breached customer deposit limits, insisting that “no customer exceeded their self-set deposit limit.”


Instead, he said the company had introduced internal thresholds designed to prompt enhanced checks before a player approached their own limit.

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[geordiecolin]

I think it is a disgrace that the UKGC target casino's who demonstrably try to adhere to the rules set out for them but fail the casino on the fine print in order to bolster the UKGC budget.
FINE print being the operative word.
The UKGC will just drive casinos away from contributing to the UK economy leaving just the big bookies/casinos that lobbie mp's/officials with cash to mop up gambling punters money

 

[SYPlayer95]

Doesnt surprise me one bit. Awful outfit, despite being accredited on here.
Support non-existant.
They couldn't even follow their own internal procedures, nevermind those dictated by the UKGC.

 

[Jono777]

Looks likes it's Lucky McGee battles for the foreseeable!

 

[steveh35]

Looks likes it's Lucky McGee battles for the foreseeable!

Or 5p Fire Joker or no battle weekend which is what happened about 6 years ago when they got a huge fine. I suspect the annual VS Christmas party extravaganza will still take place.

 

[Webzcas]

The UKGC will just drive casinos away from contributing to the UK economy leaving just the big bookies/casinos that lobbie mp's/officials with cash to mop up gambling punters money

Not to threadjack this away from the original topic, but I think you will find that Rachel from Accounts in this regard will be passing her beer for the UKGC to hold next Wednesday...

 

[geordiecolin]

The tax man was investigating Tommy about his lavish lifestyle when he paid such little tax so Tommy took along his lawyer to the tax office.
"How come you enjoy such a lavish lifestyle when you pay so little tax" The taxman asked?
"I am a professional gambler" Tommy said. " Would you like a dem? " "Sure" said the taxman.
"I bet you £1k that I can bite my eye". " Go on then" said the taxman. So Tommy took out his false eye and bit it.
Then Tommy offered him double or quits by betting him he could bite his other eye. The taxman looked at his notes and saw that he was not regestered as blind so agrees to the bet.
Tommy took out his false teeth and bit his other eye.
The tax man was getting a bit distressed.
Tommy says "I will tell you what. double or quits I can stand on the edge of your desk and piss into that rubbish bin over the far corner and not spill a drop on your lovely white carpet blindfolded"

"Agreed" said the taxman.
So Tommy proceeded to piss all over the taxmans desk.
The taxman jumped for joy for winning his money back.

"Oh fecking hell" said Tommy's lawyer " Tommy just bet me £20k that he would come in here and piss all over your desk and you would be happy about it"