ATTN: Casino Rep Videoslots removed more slots for UK customers?

[DreamRJ]

So I did just post in the battle of slots thread and tagged the rep.

But I thought this deserves it's own thread?

Not sure if it is a bug or not at their end but it now says "this game is not available in your country" error on Immortal Romance, Thunderstruck 2 and also an edict slot I loved and had some very nice wins on called Multi Wild 243.

I have not checked how many other MG is also blocked but the edict category has also vanished from the provider drop down. I did see Multi Wild 243 is still listed under Merkur I tried to open it and it was the same error?

So can @Team.Videoslots please explain why?

I was able to play those slots elsewhere just fine. And I just checked the only other casino I play at sometimes still has Multi Wild 243 and I just tested and I can still play that slot their.

So something is going on over at VS or some member of staff decided to block certain slots for UK without any reason?

So I can still play the MG slots at other casinos but not at VS.

Please can you fix it or explain what is going on.

EDIT: just tested immortal romance at MrVegas as well and it is blocked in this casino too.

Thanks

 

[dunover]

Those devs still hold UKGC licences so that cannot be the reason. I'd suggest that if there's an issue, it's more likely to be with compliance in the UK market I dunno, spin speeds, buys or enhancements?

 

[DreamRJ]

Those devs still hold UKGC licences so that cannot be the reason. I'd suggest that if there's an issue, it's more likely to be with compliance in the UK market I dunno, spin speeds, buys or enhancements?

Come on dunover you are in the uk too. You know that the old mg slots do not have bonus buys on it. No idea where your head is at with that reply.

But the fact I can play them at other casinos still rules out every thing you suggested could be the reason. I had similar thoughts which i ruled out the moment I was still able to play them elsewhere.

 

[DreamRJ]

Hey there!

We are currently experiencing a technical issue on Mr Vegas with some games giving a "Blocked by Country" error.

This has been reported to our Technical Team and we hope to have normal service resumed as soon as possible.

Thank you so much for your understanding and patience!

Kind Regards.

Rep just posted this but no mention of videoslots just MrVegas. At least we got an answer now.

 

[dunover]

Come on dunover you are in the uk too. You know that the old mg slots do not have bonus buys on it. No idea where your head is at with that reply.

But the fact I can play them at other casinos still rules out every thing you suggested could be the reason. I had similar thoughts which i ruled out the moment I was still able to play them elsewhere.

I don't know for sure as it's a long time since I played them and if those original versions are still available. Developers do revise games after all, like BTG have with bonus buys on Bonanza etc.

 

[DreamRJ]

I don't know for sure as it's a long time since I played them and if those original versions are still available. Developers do revise games after all, like BTG have with bonus buys on Bonanza etc.

Ok

 

[Team.Videoslots]

Hey Everyone.

I hope you are all doing well.

We wanted to shed some light on the current situation. We are currently experiencing a technical issue where almost all games on both Videoslots and Mr.Vegas are no longer accessible.

This is at our utmost priority and is being investigated by our technical department to resolve the issue. We hope to bring all the games back that you all love so much.

Once we do have an update we will make sure to update all threads possible.

We sincerely thank you for your understanding and patience.

Best regards.
Team Videoslots.

 

[DreamRJ]

Hey Everyone.

I hope you are all doing well.

We wanted to shed some light on the current situation. We are currently experiencing a technical issue where almost all games on both Videoslots and Mr.Vegas are no longer accessible.

This is at our utmost priority and is being investigated by our technical department to resolve the issue. We hope to bring all the games back that you all love so much.

Once we do have an update we will make sure to update all threads possible.

We sincerely thank you for your understanding and patience.

Best regards.
Team Videoslots.

Ok thanks for the update - so at least now we know the reason. I knew it was some sort of tech issue. Or even a staff member might have done it for the lol's hahaha

 

[Adder]

Rep just posted this but no mention of videoslots just MrVegas. At least we got an answer now.

Thanks DreamRJ, I was hoping it was just something like that when I saw 'This game is not allowed in your country' on every NoLimit, Pragmatic and Push Gaming one that I tried earlier. I also noticed that the 'All Providers' drop-down on the homepage is missing loads of entries too, including NoLimit, Push Gaming and even BTG.

 

[DreamRJ]

Just for the laughs.......

Videoslots now only have 66 slots hahahahaha

 

[Jono777]

Come on dunover you are in the uk too. You know that the old mg slots do not have bonus buys on it. No idea where your head is at with that reply.

But the fact I can play them at other casinos still rules out every thing you suggested could be the reason. I had similar thoughts which i ruled out the moment I was still able to play them elsewhere.

Say it like it is eh?

 

[Team.Videoslots]

Update:

The games on Mr.Vegas and Videoslots are back online and available!

Thanks for your ongoing patience.

 

[steveh35]

Why is extra chilli not available on mr vegas and doesn't work at Vs?

 

[Team.Videoslots]

Hey @steveh35

Extra Chilli has already been raised with the provider some time ago. We are still in contact with them to resolve the issue.

For the time being the game is not available, so if you have any spins on the game, please contact us so we can replace them for you.

Thank you.

Team Videoslots

 

[09237653]

not noticed anything go missing recently, street fighter 2 was not working for a while but its fixed now.

 

[Team.Videoslots]

Hey @09237653

We have had no reports of games/battles not working. We're glad to see that the issue has been resolved, should you encounter any similar issues could you please let us know?

Thank you very much and good luck!

Best regards,
Team Videoslots

 

[09237653]

i mentioned it was broken in the battle thread but it was fixed soon after.