Winz - Absolute joke of a casino

[spindoctor99]

I have no idea how Winz is number 1. Seriously. When you look at the available casino's on the market today how on gods earth is Winz number one.

Winz keep going on about their offers and VIP deals but the reality is they are absolute dogshit and actually offer very little.

For example, this week I made $5,700 in deposits. Lost it all. I am suppose to get 10% on losses back which would equate to $570 however apparently during the week I received free spins and rake backs etc and ended up getting with those free spins around $550. I lost it during the week however according to Winz the amount I got comes off the cashback so I get nothing back. Cashback on losses should just be cash back. Every other crypto casino just gives cashback on losses and doesn't add ridiculous terms and conditions to it. It doesnt actually mention that on their website either, they just say weekly cashback which from my perspective is a bit dodgy.

I don't understand how, if I get 100 free spins and somehow win $100 then that should be taken off my cashback a week later.

This is how its calculated:

Weekly Cashback is calculated according to this formula: ((Starting Balance + Sum of deposits + Not settled sports bets) - (Ending Balance + Sum of withdrawals + Not settled sports bets)) x Weekly Cashback percentage - Sum of other bonuses and rakebacks.

No doubt the Winz representative will say we give promotions which are wager free etc. The reality is, no one cares about 50 free spins at 0.10. That no incentive.

The sports book at Winz is an absolute joke as well. I've commented on it before but their ods are the worst available online. You get the impression that its just an after thought.

If your looking for a new crypto casino... ignore the inflated rating here and choose some other casino.

 

[justdoit]

100% agree, I play on Winz for about 2 years, not sure what happen they drop RTP to 94% and their cashback is misleading, I stop playing there for over a year

 

[SYPlayer95]

I have no idea how Winz is number 1. Seriously. When you look at the available casino's on the market today how on gods earth is Winz number one.

Winz keep going on about their offers and VIP deals but the reality is they are absolute dogshit and actually offer very little.

For example, this week I made $5,700 in deposits. Lost it all. I am suppose to get 10% on losses back which would equate to $570 however apparently during the week I received free spins and rake backs etc and ended up getting with those free spins around $550. I lost it during the week however according to Winz the amount I got comes off the cashback so I get nothing back. Cashback on losses should just be cash back. Every other crypto casino just gives cashback on losses and doesn't add ridiculous terms and conditions to it. It doesnt actually mention that on their website either, they just say weekly cashback which from my perspective is a bit dodgy.

I don't understand how, if I get 100 free spins and somehow win $100 then that should be taken off my cashback a week later.

This is how its calculated:

Weekly Cashback is calculated according to this formula: ((Starting Balance + Sum of deposits + Not settled sports bets) - (Ending Balance + Sum of withdrawals + Not settled sports bets)) x Weekly Cashback percentage - Sum of other bonuses and rakebacks.

No doubt the Winz representative will say we give promotions which are wager free etc. The reality is, no one cares about 50 free spins at 0.10. That no incentive.

The sports book at Winz is an absolute joke as well. I've commented on it before but their ods are the worst available online. You get the impression that its just an after thought.

If your looking for a new crypto casino... ignore the inflated rating here and choose some other casino.

There's been a few complaints popping up about the casino, only a sign of more to come imo.

I often wonder how the ratings are given out, but I guess we will never know.

 

[YouTubeSlots]

That's shocking! I would not play there anymore if this happened to me.

 

[Sonict]

There's been a few complaints popping up about the casino, only a sign of more to come imo.

I often wonder how the ratings are given out, but I guess we will never know.

Right at the bottom of the Accredited Casinos list is a link to how the rating system works. That rating was valid when it was done, but now a few years later... Isn't so accurate.

Rating System Explanation

 

[Avernite]

Winz used to be absolute top-tier with max RTP and wagerfree offers. Sad to see them go down this path.

When I played there I had a really positive experience overall and I found their team super fair when it came to disputes. Hopefully they can spin the ship around again.

 

[spindoctor99]

I actually think their offers and promotions are very disingenuous. For example they offer wager-free free spins however generally they are $0.10 and are the worst slots available. I won 400 free spins on a Gold Wheel last week and got $7 from it. Hardly worth worrying about.

Compared to other crypto casino's Winz is way down the list. No weekly or monthly bonus and the weekly cashback is a complete waste of time. Stake may have a bad reputation for not handling customer disputes but they look after VIP customers and actually offer decent incentives.

The casino rating's here should be updated regularly and they shouldn't be in the top ten.. let alone number one.

 

[lockinlove]

Winz used to be absolute top-tier with max RTP and wagerfree offers. Sad to see them go down this path.

When I played there I had a really positive experience overall and I found their team super fair when it came to disputes. Hopefully they can spin the ship around again.

Casinos arent run like they used to be. Where the player was valued. They now look at us as ATM machines and that is it.

They want fast money in their pockets, hence the lowered rtp all over the place. Then they lose players because the returns are bad so then they lower vip, cashback, prizes etc which makes it even worse. Videoslots is a perfect example of this.

I think casinos are a dying industry. There will always be gamblers and the casinos will survive on fumes and addicted degenerates and look at ways to cut things to make more until everything is cut so bad, they close down.

It's like the world went to shit from covid. Everyone is doing it. Grocery stores, fast food restaurants, businesses etc. Raising prices like crazy. No longer is 20-30% profit margins ok. They want 100% profit margins.

I lost $6500 in one night on Betano last year. No email, no cashback, no vip, no freebie. When i emailed them and said its sort of weird I wasnt contacted after a big loss like that... They said "sorry you dont qualify for anything. Better luck next time". I was a losing player in that casino always so its not like I ever booked big wins.

It was my biggest single loss ever. But I was up a tonne of money and I always wanted to do high bonus buys and that was the result

I ended up winning it all back somewhere else.

Casinos do not care about anything anymore. They just hope and rely on degenerates.

Its gotten so bad that its forums doing giveaways now. Casinos used to email me with all types of fun giveaways and contests. I havent seen one in 5 years.

 

[spindoctor99]

Casinos arent run like they used to be. Where the player was valued. They now look at us as ATM machines and that is it.

They want fast money in their pockets, hence the lowered rtp all over the place. Then they lose players because the returns are bad so then they lower vip, cashback, prizes etc which makes it even worse. Videoslots is a perfect example of this.

I think casinos are a dying industry. There will always be gamblers and the casinos will survive on fumes and addicted degenerates and look at ways to cut things to make more until everything is cut so bad, they close down.

It's like the world went to shit from covid. Everyone is doing it. Grocery stores, fast food restaurants, businesses etc. Raising prices like crazy. No longer is 20-30% profit margins ok. They want 100% profit margins.

I lost $6500 in one night on Betano last year. No email, no cashback, no vip, no freebie. When i emailed them and said its sort of weird I wasnt contacted after a big loss like that... They said "sorry you dont qualify for anything. Better luck next time". I was a losing player in that casino always so its not like I ever booked big wins.

It was my biggest single loss ever. But I was up a tonne of money and I always wanted to do high bonus buys and that was the result

I ended up winning it all back somewhere else.

Casinos do not care about anything anymore. They just hope and rely on degenerates.

Its gotten so bad that its forums doing giveaways now. Casinos used to email me with all types of fun giveaways and contests. I havent seen one in 5 years.

My favorite casino for ages was videoslots until they stopped accepting players from Australia. It sounds like they too have gone backwards which is a shame. I would have thought that Casino's would value loyalty a lot more now since there are so many casino's available.

The whole industry has gone downhill. Years ago a 500x win was massive and now these bonus buys have literally ruined the whole gambling experience (from my perspective anyway).

I saw a bonus buy feature which cost $1,800 and the bet size was $0.20. There is something seriously wrong with that.

 

[maxd]

… I often wonder how the ratings are given out, but I guess we will never know.

Right at the bottom of the Accredited Casinos list is a link to how the rating system works. That rating was valid when it was done, but now a few years later... Isn't so accurate.

Rating System Explanation

OK, here’s the story on our Ratings and what we can expect from them in the not-too-distant future.

Back in the days when Bryan was lord-and-master here he built and ran the Ratings system, as documented in that link that @Sonict provided. That worked pretty well and that was largely true because Bryan was on the case, maintaining it and updating stuff based on current info, feedback from our readers, etc.

When Casinomeister was acquired by Gentoo control of the Reviews and Ratings passed to them. Whatever other reasons there may have been for that one of the primary reasons was simply necessity: Casinomeister has always run on a skeleton crew, meaning we’ve each had our areas of responsibility and that responsibility is 100%. In other words we have zero redundancy built into the system. I’m the only one doing what I do, Bryan was the only one doing what he did, etc. The point being that if you remove someone from the picture — most significantly Bryan — that leaves a (big) hole in the crew that no one is really able to work extra to fill in on: that job goes undone until someone NEW appears to do it.

So it was that the whole Wordpress side of the site — including Reviews and Ratings — passed to Gentoo while the rest of the original Casinomeister crew knuckled down to handle the forums and the PABs. In that process the means the Bryan had used to get reader feedback and updates for the Ratings fell dormant. This is exactly the situation @Sonict described.

Now we on the forums know very well that getting forum membership feedback on the Ratings is a big deal. In fact if there has been one single issue that we’ve discussed time and again since the Gentoo acquisition it would be that: we call it User Ratings, and it’s a can that has been kicked around more than you can imagine. I think the bottom line is that it’s safe to say that you guys know it needs to happen, we forum crew know it needs to happen, Gentoo people know it needs to happen BUT the question is when and how.

The truth is that the biggest single time-suck for the Wordpress side of the site to date has been a migration to a new and rationalised system where ongoing development can be planned and managed in a modern, efficient environment. To make a long story short all development — including User Ratings — has been put on hold pending the completion of that migration.

So by now you’ve figured out that it is important to us, we are aware that it needs serious attention, that it is, was and remains a high priority item, and that we will push for it to happen as soon as it is feasible to do so. That time is coming but because of the migration efforts it isn’t here yet.

In the meantime what we can do is offer some insight into how the current ratings are derived. We know that they are the result of the Reviews and those are handled by Gentoo’s Content Department for Casinomeister. Just this past Thursday I sat down with the head of that Department and discussed this very issue. From that we can expect a statement and explanation from Content on how the current Ratings are derived. We’ll share that will all of you as soon as we have it.

In that same meeting I stressed — because that Head of Content wears other hats and one of them is being my boss — that a new User Ratings facility is one of the most important things for us post-migration. Early, tentative plans are already in place but it’s not going to happen tomorrow. I don’t know what a realistic expectation is here so I have nothing to share on that but it is a massive priority for us on the forums and it’s something we won’t forget about.

So there you have it, the full story on Ratings as it stands today. An explanation from Content is coming soon — that’ll let everyone know the current system — and user input via User Ratings is very much something we’re planning for and looking forward to in the near-ish future. I hope this sheds some light on what has been a bit of a murky subject.

- Max

Later: just adding a quick footnote to give 1000 thanks to @oslopoker for his patience and persistence in keeping the whole User Ratings issue front and center in my mind. The truth is that he’s been tirelessly reminding us and me about the need for this for a few years now. As much as this subject is important and should be an obvious priority the distractions of the day-to-day forum business sometimes kept me from realising that. @oslopoker pretty much single-handedly changed that, helped me wrap my head around the magnitude of the thing, and I am deeply grateful to him for doing so, and in such a gentlemanly manner.

 

[SYPlayer95]

OK, here’s the story on our Ratings and what we can expect from them in the not-too-distant future.

Back in the days when Bryan was lord-and-master here he built and ran the Ratings system, as documented in that link that @Sonict provided. That worked pretty well and that was largely true because Bryan was on the case, maintaining it and updating stuff based on current info, feedback from our readers, etc.

When Casinomeister was acquired by Gentoo control of the Reviews and Ratings passed to them. Whatever other reasons there may have been for that one of the primary reasons was simply necessity: Casinomeister has always run on a skeleton crew, meaning we’ve each had our areas of responsibility and that responsibility is 100%. In other words we have zero redundancy built into the system. I’m the only one doing what I do, Bryan was the only one doing what he did, etc. The point being that if you remove someone from the picture — most significantly Bryan — that leaves a (big) hole in the crew that no one is really able to work extra to fill in on: that job goes undone until someone NEW appears to do it.

So it was that the whole Wordpress side of the site — including Reviews and Ratings — passed to Gentoo while the rest of the original Casinomeister crew knuckled down to handle the forums and the PABs. In that process the means the Bryan had used to get reader feedback and updates for the Ratings fell dormant. This is exactly the situation @Sonict described.

Now we on the forums know very well that getting forum membership feedback on the Ratings is a big deal. In fact if there has been one single issue that we’ve discussed time and again since the Gentoo acquisition it would be that: we call it User Ratings, and it’s a can that has been kicked around more than you can imagine. I think the bottom line is that it’s safe to say that you guys know it needs to happen, we forum crew know it needs to happen, Gentoo people know it needs to happen BUT the question is when and how.

The truth is that the biggest single time-suck for the Wordpress side of the site to date has been a migration to a new and rationalised environment where ongoing development can be planned and managed in a modern, efficient environment. To make a long story short all development — including User Ratings — has been put on hold pending the completion of that migration.

So by now you’ve figured out that it is important to us, we are aware that it needs serious attention, that it is, was and remains a high priority item, and that we will push for it to happen as soon as it is feasible to do so. That time is coming but because of the migration efforts it isn’t here yet.

In the meantime what we can do is offer some insight into how the current ratings are derived. We know that they are the result of the Reviews and those are handled by Gentoo’s Content Department for Casinomeister. Just this past Thursday I sat down with the head of that Department and discussed this very issue. From that we can expect a statement and explanation from Content on how the current Ratings are derived. We’ll share that will all of you as soon as we have it.

In that same meeting I stressed — because that Head of Content wears other hats and one of them is being my boss — that a new User Ratings facility is one of the most important things for us post-migration. Early, tentative plans are already in place but it’s not going to happen tomorrow. I don’t know what a realistic expectation is here so I have nothing to share on that but it is a massive priority for us on the forums and it’s something we won’t forget about.

So there you have it, the full story on Ratings as it stands today. An explanation from Content is coming soon — that’ll let everyone know the current system — and user input via User Ratings is very much something we’re planning for and looking forward to in the near-ish future. I hope this sheds some light on what has been a bit of a murky subject.

- Max

Cannot argue with that, Max.
Thank you

 

[dunover]

Just to second what @maxd states above, we all acknowledge that the ratings sytem is in pressing need of revision.

The legacy system created by Bryan was designed when things were very different from now and it's become apparent to the forum members and the staff that today it looks quite anomalous in some cases and is clearly not wholly reflective of the current online gambling environment. Things were simpler back then with jurisdiction, range of games, cash-out times and CS being the basic caveats given most weighting.

To give an example, there is no provision for general casino RTP which we all understand, especially from feedback here from the members, should be an important consideration nowadays in a site's rating.

It's not too difficult to identify the facets necessary to make a rating figure encompassing jurisdiction, games, cash-out speed, CS, RTP and so-on. The process of weighting these in order to produce reflective, fair and accurate figures for all sites is the extremely complex part of the operation and behind the scenes, staff including myself have been making documents up providing suggestions that will address this and hopefully revise the ratings to make them more reflective of the current environment after the site updates mentioned have been actioned.

There are always going to be issues maintaining this too - if for example we award part of the score for sign-up and ongoing bonuses, these can change at the casino's whim and from our perspective it would be near impossible to incorporate and maintain in real time that part of their score anyway, so how much weighting should be given to SuBs and ongoing incentives? Therein lies part of the dilemma!

So rest assured, the ratings are getting much attention our side but it won't be happening today or tomorrow for reasons explained already above and in other posts, but we are all in agreement with the members that right now it's unsatisfactory and will be addressed.

 

[justdoit]

from all the list of casinos in forum I thing @AllBritish is no1 on list

 

[spindoctor99]

OK, here’s the story on our Ratings and what we can expect from them in the not-too-distant future.

Back in the days when Bryan was lord-and-master here he built and ran the Ratings system, as documented in that link that @Sonict provided. That worked pretty well and that was largely true because Bryan was on the case, maintaining it and updating stuff based on current info, feedback from our readers, etc.

When Casinomeister was acquired by Gentoo control of the Reviews and Ratings passed to them. Whatever other reasons there may have been for that one of the primary reasons was simply necessity: Casinomeister has always run on a skeleton crew, meaning we’ve each had our areas of responsibility and that responsibility is 100%. In other words we have zero redundancy built into the system. I’m the only one doing what I do, Bryan was the only one doing what he did, etc. The point being that if you remove someone from the picture — most significantly Bryan — that leaves a (big) hole in the crew that no one is really able to work extra to fill in on: that job goes undone until someone NEW appears to do it.

So it was that the whole Wordpress side of the site — including Reviews and Ratings — passed to Gentoo while the rest of the original Casinomeister crew knuckled down to handle the forums and the PABs. In that process the means the Bryan had used to get reader feedback and updates for the Ratings fell dormant. This is exactly the situation @Sonict described.

Now we on the forums know very well that getting forum membership feedback on the Ratings is a big deal. In fact if there has been one single issue that we’ve discussed time and again since the Gentoo acquisition it would be that: we call it User Ratings, and it’s a can that has been kicked around more than you can imagine. I think the bottom line is that it’s safe to say that you guys know it needs to happen, we forum crew know it needs to happen, Gentoo people know it needs to happen BUT the question is when and how.

The truth is that the biggest single time-suck for the Wordpress side of the site to date has been a migration to a new and rationalised system where ongoing development can be planned and managed in a modern, efficient environment. To make a long story short all development — including User Ratings — has been put on hold pending the completion of that migration.

So by now you’ve figured out that it is important to us, we are aware that it needs serious attention, that it is, was and remains a high priority item, and that we will push for it to happen as soon as it is feasible to do so. That time is coming but because of the migration efforts it isn’t here yet.

In the meantime what we can do is offer some insight into how the current ratings are derived. We know that they are the result of the Reviews and those are handled by Gentoo’s Content Department for Casinomeister. Just this past Thursday I sat down with the head of that Department and discussed this very issue. From that we can expect a statement and explanation from Content on how the current Ratings are derived. We’ll share that will all of you as soon as we have it.

In that same meeting I stressed — because that Head of Content wears other hats and one of them is being my boss — that a new User Ratings facility is one of the most important things for us post-migration. Early, tentative plans are already in place but it’s not going to happen tomorrow. I don’t know what a realistic expectation is here so I have nothing to share on that but it is a massive priority for us on the forums and it’s something we won’t forget about.

So there you have it, the full story on Ratings as it stands today. An explanation from Content is coming soon — that’ll let everyone know the current system — and user input via User Ratings is very much something we’re planning for and looking forward to in the near-ish future. I hope this sheds some light on what has been a bit of a murky subject.

- Max

Later: just adding a quick footnote to give 1000 thanks to @oslopoker for his patience and persistence in keeping the whole User Ratings issue front and center in my mind. The truth is that he’s been tirelessly reminding us and me about the need for this for a few years now. As much as this subject is important and should be an obvious priority the distractions of the day-to-day forum business sometimes kept me from realising that. @oslopoker pretty much single-handedly changed that, helped me wrap my head around the magnitude of the thing, and I am deeply grateful to him for doing so, and in such a gentlemanly manner.

Thanks for the explanation Max. I think we all realise that a ratings system which is fluid and changes regularly would require a lot of work. Would probably require a system which is partially based on user experience other wise you can get fluctuating results.

I made the post as I have no doubt that Winz was a quality operation but its disappointing that it appears to have gone down hill a little bit recently and there is zero care factor from their customers. They seem to be all about extracting as much cash from the customers and giving little in return. Videoslots was the gold standard for online casino's for ages... and its a shame to see them so far down the list. With so many casino's around today I'm amazed that casino's don't reward their loyal customers more. If they treat me well then I'm more likely to spend my money there.. if not, I can just type in another casino instead.

 

[ultra100]

IMO, lowering the RTP settings was Winz's first bad move, despite earlier promises and advertised max/default values. That’s where it all started.

 

[lockinlove]

These guys here are pretty busy, it's hard to keep track of casinos messing with the RTP. I do think casinos who have lowered RTP should have their rating affected or at least announced on the review page.

I went to sign up to a casino listed here in the Grey zone. I created an account, logged in to see the rtp, noticed it all on low and then closed my account.

The ratings here are pretty decent though. Go to other forums, they are rating casinos who havent paid in 3-4 months 9 and above. We all know why that is.

 

[Avernite]

I actually think their offers and promotions are very disingenuous. For example they offer wager-free free spins however generally they are $0.10 and are the worst slots available. I won 400 free spins on a Gold Wheel last week and got $7 from it. Hardly worth worrying about.

Compared to other crypto casino's Winz is way down the list. No weekly or monthly bonus and the weekly cashback is a complete waste of time. Stake may have a bad reputation for not handling customer disputes but they look after VIP customers and actually offer decent incentives.

The casino rating's here should be updated regularly and they shouldn't be in the top ten.. let alone number one.

It's usually minimum bet. Once I got given free spins from a slot that was $1.25 a spin because that was the lowest bet they ordered for my currency. Was great!

 

[spindoctor99]

IMO, lowering the RTP settings was Winz's first bad move, despite earlier promises and advertised max/default values. That’s where it all started.

Has Winz lowered the RTP for all slots?

 

[justdoit]

Has Winz lowered the RTP for all slots?

yep like year ago

 

[justdoit]

These guys here are pretty busy, it's hard to keep track of casinos messing with the RTP. I do think casinos who have lowered RTP should have their rating affected or at least announced on the review page.

I went to sign up to a casino listed here in the Grey zone. I created an account, logged in to see the rtp, noticed it all on low and then closed my account.

The ratings here are pretty decent though. Go to other forums, they are rating casinos who havent paid in 3-4 months 9 and above. We all know why that is.

they drop RTP like year ago not now, I did told them but nothing happen

 

[mulven]

I hope a few of the categories I like to use end up in the final system. kyc ease, wd speed and T&C fairness are definitely the top 3 I'd want to see.

 

[dunover]

I hope a few of the categories I like to use end up in the final system. kyc ease, wd speed and T&C fairness are definitely the top 3 I'd want to see. View attachment 210244

The latter two already are, as for the first it's highly subjective especially when you consider the same casino could have UK and non-UK players whereby the process differs substantially.

ABC as one of the top casinos don't have a SuB as such, but cashback is good and ongoing, so in your chart would presumably get a red box (none) in reference to SuB but a degree of green for frequency.

This is the main issue, as the single most important consideration as I stated earlier is not so much selecting common criteria like KYC, withdrawal speed etc. but designating weighting for each criterion.

I wish it was as simple as doing columns for each criterion with 1-5 scores and simply totalling the score up across the casino's row but that method is seriously flawed as you could end up giving a casino from a poor jurisdiction a higher or equal score than one from a trustworthy one simply because the bonus is better or an unlicensed site can score highly because it's crypto-friendly and has no KYC delays and instant payments. This is exactly what forum members have expressed before in reference to other sites' rather incredible casino scores.

This is why I am personally looking to devise a weighting system that will not advantage unlicensed/weak sites but fairly reflect latter day concerns as reported by the forum members regarding RTP, customer service, KYC submission portals etc. An example would be awarding a UK/MGA/KW-licensed site that pays (instantly to less than an hour on average) to official payment methods like debit card or bank account, Paypal/Webwallet more points in that criterion than an unlicensed crypto site which pays in the same timescale to unofficial crypto wallets. The logic being that the former shows very good or exceptional intentions towards the customer while the latter is simply run of the mill for the crypto scene.
It is an impossible task to please everyone and get 100% right. There will always be valid arguments from members about any particular criterion's importance or casino's specific score, however the scoring is designed. So the onus would be on transparency (that is my personal preference) whereby any visitor or forum member could click on a casino's rating and see exactly how many points it has been awarded in all criteria. So for example two casinos with 8.4 may be similar in 10 areas but one was poor in withdrawal time but great for SuB and vice-versa.

 

[mulven]

The latter two already are, as for the first it's highly subjective especially when you consider the same casino could have UK and non-UK players whereby the process differs substantially.

ABC as one of the top casinos don't have a SuB as such, but cashback is good and ongoing, so in your chart would presumably get a red box (none) in reference to SuB but a degree of green for frequency.

This is the main issue, as the single most important consideration as I stated earlier is not so much selecting common criteria like KYC, withdrawal speed etc. but designating weighting for each criterion.

I wish it was as simple as doing columns for each criterion with 1-5 scores and simply totalling the score up across the casino's row but that method is seriously flawed as you could end up giving a casino from a poor jurisdiction a higher or equal score than one from a trustworthy one simply because the bonus is better or an unlicensed site can score highly because it's crypto-friendly and has no KYC delays and instant payments. This is exactly what forum members have expressed before in reference to other sites' rather incredible casino scores.

This is why I am personally looking to devise a weighting system that will not advantage unlicensed/weak sites but fairly reflect latter day concerns as reported by the forum members regarding RTP, customer service, KYC submission portals etc. An example would be awarding a UK/MGA/KW-licensed site that pays (instantly to less than an hour on average) to official payment methods like debit card or bank account, Paypal/Webwallet more points in that criterion than an unlicensed crypto site which pays in the same timescale to unofficial crypto wallets. The logic being that the former shows very good or exceptional intentions towards the customer while the latter is simply run of the mill for the crypto scene.
It is an impossible task to please everyone and get 100% right. There will always be valid arguments from members about any particular criterion's importance or casino's specific score, however the scoring is designed. So the onus would be on transparency (that is my personal preference) whereby any visitor or forum member could click on a casino's rating and see exactly how many points it has been awarded in all criteria. So for example two casinos with 8.4 may be similar in 10 areas but one was poor in withdrawal time but great for SuB and vice-versa.

I didn't mention the SUB or offers frequency because those columns are rated in terms of profitability for me which isn't really something you'd encouraging. To be clear I wasn't suggesting that how I rate casinos is the epitome of scoring systems, I just like to show off my spreadsheet and root for a few of the facets I focus on, mainly KYC ease. For example I don't even personally rate the overall RTP coverage because unless the site is completely decimated across the board, I'll be able to find a game to play that meets my standards.

Don't ABC have a 100%er? That would probably get a "mediocre" on my sheet as its an okay offer but not multi-parter or huge %. For UK though it would be pretty damn good .

I agree hands down with you that you can't just have a total up, I personally use those columns for at a glance information and the rating (tier F through A + S) would be at my discretion using all the information I have rather than automatic. A very limited number of sites have a bonus system where bonus is used before cash (I call it reverse parachute) and that usually shoots them into an S tier for me because my rating system is profitability based and if the cash is never at risk while playing with the bonus it doesn't really get better than that!

I definitely think a deftly weighted ranking system combined with a bit of transparent discretion would be lovely

 

[dunover]

I didn't mention the SUB or offers frequency because those columns are rated in terms of profitability for me which isn't really something you'd encouraging. To be clear I wasn't suggesting that how I rate casinos is the epitome of scoring systems, I just like to show off my spreadsheet and root for a few of the facets I focus on, mainly KYC ease. For example I don't even personally rate the overall RTP coverage because unless the site is completely decimated across the board, I'll be able to find a game to play that meets my standards.

Don't ABC have a 100%er? That would probably get a "mediocre" on my sheet as its an okay offer but not multi-parter or huge %. For UK though it would be pretty damn good .

I agree hands down with you that you can't just have a total up, I personally use those columns for at a glance information and the rating (tier F through A + S) would be at my discretion using all the information I have rather than automatic. A very limited number of sites have a bonus system where bonus is used before cash (I call it reverse parachute) and that usually shoots them into an S tier for me because my rating system is profitability based and if the cash is never at risk while playing with the bonus it doesn't really get better than that!

I definitely think a deftly weighted ranking system combined with a bit of transparent discretion would be lovely

Yes, I should have said NBC or Slots Temple not ABC.

 

[Nate]

@dunover and @maxd , Vinylweatherman would be proud of your attempts to displace him as the king of long forum posts...

Nate

 

[lockinlove]

@dunover and @maxd , Vinylweatherman would be proud of your attempts to displace him as the king of long forum posts...

Nate

I havent seen that guy in years.

Im a bit worried he has been writing a post since we last saw him.

 

[spindoctor99]

Has anyone ever won any of the winz lotteries? Most weeks I purchase a thousand tickets or so and never win a thing.

 

[justdoit]

Has anyone ever won any of the winz lotteries? Most weeks I purchase a thousand tickets or so and never win a thing.

in 2 years playing buying 1000s of ticket one time I won $120 and one time $60

 

[Avernite]

Has anyone ever won any of the winz lotteries? Most weeks I purchase a thousand tickets or so and never win a thing.

It's worth noting most casino tournaments/lotteries are notoriously difficult to win because of the high rollers. They're simply able to bet more than the average Joe which gives them more points/chances.

 

[charlixcx]

Yes, i recently gave Winz a try after seeing their high score here. After a few weeks it was clear how disingenuous and weak their promotions are and I havent deposited since. I will say however that I had a couple sessions with some big wins. But those wins ended up being a detriment to receiving cashback. Spindoctor99, there are so many crypto casinos with decent wager-free cashback and a few of them offer VIP transfers that advance you to higher levels so that you get pretty decent rakeback right from the beginning. Start playing somewhere better!

 

[slaman29]

I would really, really (x100) support user ratings. Requested that Bitcasino review be updated (and noticed now that it has, although rating remained) so thanks guys! Just truly feel that some casinos have been hard at work trying to be unique and not shit with offers but not getting the recognition. Hopefully user ratings helps to improve this

 

[maxd]

I think it’s pretty clear that in today’s gaming climate User Ratings — in one form or another — are pretty essential to keeping the whole ratings thing up to date, relevant and meaningful to our readership. It will be one of our top priorities to champion this through the development process once the groundwork is in place to allow this work to proceed.

- Max

 

[SYPlayer95]

Isn't there a rep for Winz on here?

Im actually surprised there hasn't been a comment from them?

They're getting scrutinised left, right and centre and currently sit top of the CM rankings.

If it was me, I'd be doing my best to keep it that way.

I dont think the rep has been on here for 3 weeks, I'd expect at least a weekly visit to qualify for being the best on the list.

 

[Oscar Arnhem]

@Winz.io casino

 

[maxd]

It has been our experience that they take a rather “casual” approach to these things. Not the way I’d want to conduct my business but they haven’t asked my opinion so … there you go.

- Max

 

[spindoctor99]

Isn't there a rep for Winz on here?

Im actually surprised there hasn't been a comment from them?

They're getting scrutinised left, right and centre and currently sit top of the CM rankings.

If it was me, I'd be doing my best to keep it that way.

I dont think the rep has been on here for 3 weeks, I'd expect at least a weekly visit to qualify for being the best on the list.

I've come to the unfortunate conclusion that they just don't give a shit about the user experience and will drain our pockets until we stop visiting.

A great example is, in the last two weeks I've made around 10k in deposits at Winz. Lost it all. I'm not some rich streamer that has endless pockets so when I go on these losing runs I appreciate something when I lose. Most casino's give something back.. even Stake has been helpful at times. So I asked Winz to upgrade me from Silver to Gold which I know they can do and was basically told they can't offer me anything in return. They don't value "VIP" customers at all.

What they fail to recognize is.. there is plenty of other online casino's out there who value loyalty and will treat customers better.

 

[spindoctor99]

So I wrote the original post on Sunday night, based on what a live chat rep said about my cashback. I was advised I would not receive any cashback.

I did end up getting a cashback though of around $550. I just wanted to be transparent about that.

 

[SYPlayer95]

It has been our experience that they take a rather “casual” approach to these things. Not the way I’d want to conduct my business but they haven’t asked my opinion so … there you go.

- Max

Depends how you look at it, but yeah i agree.

Another conclusion could be, 'We can do what we want because we are #1 on CM.'

They will know the ratings are in need of a review and can use it to squeeze everyone's pockets.

 

[spindoctor99]

Depends how you look at it, but yeah i agree.

Another conclusion could be, 'We can do what we want because we are #1 on CM.'

They will know the ratings are in need of a review and can use it to squeeze everyone's pockets.

If this is how the number one casino is as far as customer loyalty and reliability I would hate to think what the lower ranked casino's are like tbh.

 

[oslopoker]

Thank you Maxd, for your kind words. ( I always assumed you were tired of my ranting)
Kr André.

 

[spindoctor99]

The irony is I told my VIP manager at Winz about this and gave them the link - they know of the issues but can't be bothered coming on here.

 

[TheDepoMaister]

Yes, i recently gave Winz a try after seeing their high score here. After a few weeks it was clear how disingenuous and weak their promotions are and I havent deposited since. I will say however that I had a couple sessions with some big wins. But those wins ended up being a detriment to receiving cashback. Spindoctor99, there are so many crypto casinos with decent wager-free cashback and a few of them offer VIP transfers that advance you to higher levels so that you get pretty decent rakeback right from the beginning. Start playing somewhere better!

bigger promotions means more risk about pay out...some of them offer big bonuses but when you withdraw they request bunch of nonsens files...

 

[Winz.io casino]

Hi all,

First of all I would like to apologize for the delayed response - this is definitely an oversight on our end and going forward we will do our best not to miss feedback from our valued players, let alone VIP players.

Speaking about the cashback - I am glad that the issue was eventually resolved for @spindoctor99

To clarify, we have certain levels of customization for VIP players that mostly our VIP managers are well-versed in so I would like to extend an apology to you for the incorrect information that was initially presented in the chat by a non-VIP agent.
We will certainly be giving non-VIP agents more training on these topics to avoid such incidents in the future.

To address your Sportsbook concerns - we are in constant communication with our data feed providers to offer competitive odds that are on par with other Sportbooks in the industry or better. If you can send an example it would help us determine if there was a technical mistake or odds for that market were indeed miscalculated. Either way I do apologize if your expectations weren't met - as I mentioned we talk to the providers on a daily basis to eliminate any issues that may negatively affect user experience.

If you can send an example it would help us determine if there was a technical mistake or odds for that market were indeed miscalculated. Either way I do apologize if your expectations weren't met - as I mentioned we talk to the providers on a daily basis to eliminate any issues that may negatively affect user experience.

Finally, we are thrilled to see the new rating system when it is out and will gladly compete with other challengers to claim the first place again. I guess if (or I daresay when) we do it no one could argue that it was not deserved or blame the outdated rating system

Again, we will certainly work on better response time for both players' complaints as well as communications from the platform staff. We can totally understand how confusing and unpleasant lack of communication can be.

Thanks!
Winz

 

[spindoctor99]

It took Winz three weeks to reply, their reply looks like it was written by Chat GPT with nothing of substance in it.

I am sure they will be thrilled to see the new rating system, when they are ranked 25th.

 

[Khadappe]

I had a similar experience, and their support felt super slow and unhelpful. Took days just to get a straight answer, and even then it didn’t really solve anything.

 

[Christine28]

Has anyone ever won any of the winz lotteries? Most weeks I purchase a thousand tickets or so and never win a thing.

Never ever won a thing

 

[Webzcas]

I havent seen that guy in years.

Im a bit worried he has been writing a post since we last saw him.

Sorry just seen this. Yeah, often wonder what happened to VWM, he just suddenly stopped posting and visiting the site one day.

He had the site

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which is no longer available, which if i recall correctly also contained reviews of all the motorway services stations up and down the UK, which had fruit machines LOL

Hope you are well VWM where ever you are!