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Table of Contents
Winz.io Casino Review
Crypto-friendly casino with fast withdrawals
Casinomeister's Verdict
Winz.io has been our top-ranked Accredited casino for years now, and it even won the Best New Accredited Casino of 2021 award. Yet, somewhere along the way, they’ve decided to turn a blind eye to player complaints, and their casino representative has practically been MIA from our forums for months now. Not a good look at all.
While they’ve still got thousands of games, a great selection of bonuses with fair terms, and near-instant withdrawals, their general lack of interest in responding to player complaints definitely threatens to leave a stain on their reputation.
A good mix of high-value bonuses
From the Desk of Max Drayman
On the one hand, players seem more or less satisfied with Winz — though there are persistent complaints about poor Support service and buggy Live Casino software — and a lot of players use Winz, so that’s obviously a key point worth noting.
On the downside, they are notorious for not responding to complaints, which forces us to push issues up the ladder. Worse yet, the casino rep hasn’t been on Casinomeister once in the past 8 months, which is very disappointing for a casino that obviously benefits considerably from Casinomeister traffic. The bottom line is that if we weren’t able to rely on our contacts higher up the food chain to get things done — and they ALWAYS get things done — Winz would be in for a good thrashing.
Casinomeister Awards
Pros
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Multiple high-value bonuses
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Fast withdrawals
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Great mobile experience
Cons
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Weak licensing jurisdiction
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First look
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First look
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Winz.io Casino Bonuses and Promotions
Winz.io has a great set of bonuses, including multiple welcome packages. The star of the show is the “Wheel of Winz” which offers a no wagering welcome bonus up to $10,000. You can also spin the prize wheel once per week for a chance to win even more bonus money, with the maximum win determined by the size of your deposit.
The bonus terms are straightforward and fair, and there are no convoluted rules to worry about. Still, we always remind players to read the terms before claiming any bonus offers — just so you don’t miss something important.
VIP and Loyalty Programme
The main VIP/Loyalty program at Winz.io Casino is called the Winz VIP Club. This program is all about rewarding regular play; as you will see from many other casino reviews, the VIP program here is generous, and it includes a plethora of benefits. You’ll be able to enjoy exclusive bonuses, no-wagering offers, extra rakeback and cashback, faster withdrawals, and dedicated support.
Banking & Payment Methods
The payment methods at Winz.io are varied, covering e-wallets, crypto, bank transfers and debit cards. There’s no shortage of options, as you can use Skrill, Neteller, MiFinity, Paysafecard, Bitcoin, Ethereum, Tether, and more, with over 20 options in total.
The casino has extremely high withdrawal limits set at €100,000 per week and €400,000 per month, which is much higher than many other online casinos. Moreover, withdrawals are near-instant for e-wallets and crypto.
Keep in mind that Winz.io has a KYC policy in place, and you’ll need to verify your account after your total withdrawals reach €2000. Thankfully, it’s a simple process, and you need to submit a proof of identity, proof of address, and proof of ownership for the payment method you used.
Responsible Gambling
As becoming of any Accredited casino, Winz.io takes responsible gambling seriously. The responsible gambling page, which can be found in the footer, outlines some useful information and links to external organizations such as Gamblers Anonymous.
It also outlines the responsible gambling tools players can use at Winz.io. These include deposit, loss, and wager limits. And if you need to take a break from gambling, you can activate a cool-off period for up to 6 months. Finally, players who decide to step away for a longer period of time can also self-exclude.
As you might have seen from some of our other casino reviews, Curacao-licensed casinos aren’t known for their responsible gambling tools and policies. We are happy to say Winz.io is an exception.
Customer Support at Winz.io Casino
When it comes to customer support, Winz.io Casino does a good job; they do their best to make everything as accessible as possible, and you will find a 24/7 live chat option in the bottom right-hand corner of the screen. You can then speak with a trained customer support team member in real time, ensuring your problems or questions are answered promptly and quickly.
By clicking the ‘Support’ button in the footer, it will bring up everything you need to know about the live chat and email support. We were impressed to see that there are four different email addresses that specialise in one area, such as General Support, the VIP Department, the Affiliate Team and Advertising & Media.
On top of all this, there’s an extensive FAQ section that covers some common questions players might have, which is a great way to get a quick answer to a question and skip any potential live chat queues.
Winz.io Casino Experience and Features
Winz.io Casino is a well-designed, easy-to-use, and easy-to-navigate gambling platform, and we found the entire website incredibly user-friendly. The main navigation menu is a collapsible side bar on the left, and it provides shortcuts to all the main sections of the casino.
The clean and minimalistic design lends itself well to both desktop and mobile play, and the mobile experience was another highlight. While there’s no dedicated Winz.io app, the mobile version of the site works flawlessly. The UI scaling is perfect, and all the games we tested ran smoothly on a phone.
Brand games
Winz.io Casino Game Providers
Winz.io hosts a collection of over 70 game providers, ranging from the biggest names in the industry to some up-and-coming studios. You may recognize providers like Nolimit City, NetEnt, Play’n GO and Pragmatic Play.
It is worth trying Winz.io Original games, with their Chick ‘N Run being a fun addition to the games lobby. They have even collaborated with Pragmatic Play and NetEnt to create unique versions of Gates of Olympus and Starburst. For those who feel like they’ve seen the same old games at every other online casino, Winz.io may be a breath of fresh air.
Winz.io Casino Slots
The casino has a superb selection of slots, with thousands of titles to choose from. You can browse these by categories that include jackpot slots, bonus buys, new slots, and more. Moreover, you can filter the games by both provider and theme, so finding something to play is no issue.
Live Casino
The live casino section at Winz.io features hundreds of live games from several established studios. These include Evolution, Pragmatic Play Live, Ezugi, ICONIC21, Playtech, and others.
Needless to say, you’ll find all classic casino games such as blackjack, roulette, baccarat, along with some more niche games and game shows. Whatever you prefer, you’re in for a great user experience, with high-quality video streaming, professional hosts, and active live chats.
About the Winz.io Casino Team and History
Winz.io Casino was first established in 2019, and it became an important figurehead in the world of crypto gambling. The site is owned and operated by Novatrix SRL, a company licensed by the Tobique Gaming Commission.
It’s worth noting that Winz.io (along with several of its sister casinos) was previously operated by Dama N.V. From the info we have, they are now under new management, so all we can say for now is: exercise a healthy amount of caution when playing here, especially considering their lack of action concerning player complaints.
Complaints and Track Record
Despite Winz.io working really hard to get vetted by our community and earn their Casinomeister Accreditation, for some reason, they’ve decided to let all that hard work go down the drain and stop responding to player complaints altogether.
Even though we at Casinomeister managed to find a somewhat of a resolution to the issues raised, Winz.io should definitely pull up their socks if they want to retain the accreditation.
Chloe is new to writing about online gambling platforms but storytelling has played a key role in her life for as long as she can remember. With a love of research and strong attention to detail, Chloe enjoys getting to the heart of an online casino to find out what makes it unique.
Chloe can usually be found with her nose buried in a book, discovering new worlds one page at a time.
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