Resolved N1 cancelling my withdrawals and keeps asking for document already provided (multiple times)

[Jillyjillz]

Hello
I won $1800 CAD on N1 casino where i play frequently. When i tried to withdraw my money i have been getting the run around. They asked for verification documents i have provided multiple times, they continue to ask for same things already provided. I cannot understand why they cancel my withdrawals the only answer i can get is same copy pasted thing asking for all the docs i submitted 5x. When i ask for manager or phone number they say neither is possible. I am getting disheartened this is a sad situation as I really need my winnings to be paid. They take my money no problem but refuse to pay me when i win. Please help me resolve. Thank You

See Related:
Our full writeup on N1's Joo Casino

 

[aceking123]

Contact them via here >>>N1 Partners Group

 

[Jillyjillz]

Hello
I won $1800 CAD on N1 casino where i play frequently. When i tried to withdraw my money i have been getting the run around. They asked for verification documents i have provided multiple times, they continue to ask for same things already provided. I cannot understand why they cancel my withdrawals the only answer i can get is same copy pasted thing asking for all the docs i submitted 5x. When i ask for manager or phone number they say neither is possible. I am getting disheartened this is a sad situation as I really need my winnings to be paid. They take my money no problem but refuse to pay me when i win. Please help me resolve. Thank You

sorry i should mention i have uploaded 3 bank statements/Receipts from my bank showing the e-transfer being received by N1, which was timestamped showing time date and the reference number N1 asked me to use for deposit,

Contact them via here >>>N1 Partners Group

i attempted to msg them however it wont allow me to says my message contains spam??

 

[Jillyjillz]

Contact them via here >>>N1 Partners Group

Hello
I won $1800 CAD on N1 casino where i play frequently. When i tried to withdraw my money i have been getting the run around. They asked for verification documents i have provided multiple times, they continue to ask for same things already provided. I cannot understand why they cancel my withdrawals the only answer i can get is same copy pasted thing asking for all the docs i submitted 5x. When i ask for manager or phone number they say neither is possible. I am getting disheartened this is a sad situation as I really need my winnings to be paid. They take my money no problem but refuse to pay me when i win. Please help me resolve. Thank You

@N1 Partners Group

 

[Wait!What?]

What documents are you submitting? What payment method did you use?

 

[Jillyjillz]

Contact them via here >>>N1 Partners Group

What documents are you submitting? What payment method did you use?

The deposit im requesting my withdrawal for was via etransfer through their website- using their processor BNA smart payments. However they have asked for proof of a different deposit i made with my credit card on Sep 30 as well they proof of last 4 deposits made via prepaid visa card purchased at 711. So far i have provided

1. 2 copies of my drivers license (one pic of card, one of me holding card)
2. 30 day Bank statement (for account used for the e-transfer deposit)
3. confirmation email from my bank( via interac email notification) showing they accepted my e-transfer-(including transaction reference number, time, date and my name)
4. N1 email confirming my e-transfer was deposited
5. screen shots of my account number and name and current balance
6. credit card statements for previous 90 days showing previous deposits to N1 (not related to current withdrawal)
7.BC hydro bill for address verification
8. Pictures of physical prepaid cards used in past 3 months

They keep asking for same thing, i provide again and again and they keep going in circles same question copy pasted-they typically disconnect chat after 45 min of me asking them what else is needed, ive spent 4.5 hours in past 3 days on chat for no result. I have all chat logs to prove my situation is really this bad with them .

 

[maxd]

i attempted to msg them however it wont allow me to says my message contains spam??

I believe that messaging is limited for new registrations. I see you just signed on a couple days ago so that's likely the restriction you've run into.

FWIW if @N1 Partners Group isn't able to assist you you're welcome to use the Complaints service we offer to all Casinomeister members in good standing: Submit Your Online Casino Complaint - Casinomeister .

- Max

 

[Jillyjillz]

I believe that messaging is limited for new registrations. I see you just signed on a couple days ago so that's likely the restriction you've run into.

FWIW if @N1 Partners Group isn't able to assist you you're welcome to use the Complaints service we offer to all Casinomeister members in good standing: Submit Your Online Casino Complaint - Casinomeister .

- Max

Thank You

 

[Wait!What?]

Youve provided every document correctly. Dont understand why your withdrawal is being cancelled. N1 is a very respectful brand I dont understand their delay tactic for this amount. You should use the complaint service as suggested by maxd

 

[Jillyjillz]

Unfortunately even after talking to @N1PartnersGroup @N1 Partners Group
And uploading the requested documentation (this time more pictures of my prepaid credit cards) the uploaded images were "disapproved" with the explanation the pictures weren't enough i needed statements from my credit card company and Bank. These are single use disposable cards you purchase at 7-Eleven I've explained that about 70 times now and provided images of the cards three times I don't know what else to do I guess I will have to proceed with filing a dispute. I've provided more personal information/ documentation to the casino that I've had to for my own passport application...

 

[N1 Partners Group]

Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.

 

[Jillyjillz]

Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.

Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.

Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.

 

[Jillyjillz]

Here

*snip*

[maxd says: not good to post such info in public. Please send it directly to the casino people. If that's not possible perhaps I could help. Just let me know.]

 

[Jillyjillz]

Here

*snip*

[maxd says: not good to post such info in public. Please send it directly to the casino people. If that's not possible perhaps I could help. Just let me know.]

Sorry card has been used so wasn't too worried about it. I've submitted via pm to @N1 Partners Group @N1PartnersGroup before and via my profile on their website also. They seem to ignore everything I've provided and continue to ask for it. interestingly, after they made the statement about not requesting further documentation, I tried to withdraw and was requested to send more documentation and it was canceled.

 

[shadow123]

Beyond crazy

 

[Jillyjillz]

Beyond crazy

Yeah it's pretty bad when you've provided more things to a casino than you have to your own government passport office still no results from casino but the passport office felt I verified myself enough to provide me a passport... If it's enough for the government to provide identification it should definitely be enough to withdraw @N1 Partners Group

 

[goatwack]

Casinos are only as reputable up to the point they're not, and the fact that they're making such a hoo-ha about a simple card photo - sent numerous times - strikes me as falling in to the old 'delaying tactics' pile.

Why would a customer who's already played there for years and who's well-known to them suddenly be put through the wringer like that? Why go to all that effort time and again?

It's those kind of customer/ casino relations that show why casinos are becoming more reviled by the minute, when a simple bit of common sense and discretion would do.

Vaguely heard of N1 casinos and their group, couldn't give a monkey's about their reputation. I've seen all I need to see

 

[sufferinsilence]

Sorry card has been used so wasn't too worried about it. I've submitted via pm to @N1 Partners Group @N1PartnersGroup before and via my profile on their website also. They seem to ignore everything I've provided and continue to ask for it. interestingly, after they made the statement about not requesting further documentation, I tried to withdraw and was requested to send more documentation and it was canceled.

Perhaps (or rather I hope) the person behind the account here will pay it out manually ?‍

 

[shadow123]

High time that casinos were forced to make all the required checks at deposit time,they would hate to do it but can you imagine players being forced to submit all the stuff listed in this case to permit depositing, Logically it is the correct time to do it and once the funds
have been accepted, there would be absolutely no reason or justification to withhold withdrawals.

 

[Jillyjillz]

Perhaps (or rather I hope) the person behind the account here will pay it out manually ?‍

Lets hope although doubtful as they cancelled withdrawal request again 5 min ago wanting yet again more documents...

Adding insult to injury I received an email congratulating me on my win from the VIP manager. It said she was so happy to help me with any issues I may have like are they serious? That's not insulting in the least...

Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?

 

[sufferinsilence]

Lets hope although doubtful as they cancelled withdrawal request again 5 min ago wanting yet again more documents...

Adding insult to injury I received an email congratulating me on my win from the VIP manager. It said she was so happy to help me with any issues I may have like are they serious? That's not insulting in the least...

Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?

Has the rep on here replied yet to your PM with the picture he asked for? If not I would wait for them to get back to you.

 

[ultra100]

Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?

You have the option the lock/flush withdrawal. That could be handy option until you receive your cash-out.

 

[Jillyjillz]

Has the rep on here replied yet to your PM with the picture he asked for? If not I would wait for them to get back to you.

No they haven't

 

[maxd]

... Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?

Perhaps I have missed something but I've gotta ask: is there some reason you didn't file a PAB on this as I invited you to? My contacts there are very pro-active and we're usually able to get player issues resolved within a few days. As you like of course but seems to me you're going through a lot of agro for no obvious reason.

- Max

 

[Jillyjillz]

Perhaps I have missed something but I've gotta ask: is there some reason you didn't file a PAB on this as I invited you to? My contacts there are very pro-active and we're usually able to get player issues resolved within a few days. As you like of course but seems to me you're going through a lot of agro for no obvious reason.

- Maybe i misunderstood process,.but thought i had to wait 10 days from time i contacted them for their response before filing one?

 

[Wait!What?]

@Jillyjillz dont request for account closure until you get your winnings. Dont even mention it to chat or support.
And for future gambling I suggest you use Skrill or Interac. IT will save you from all this trauma. Hope you get your money.

 

[maxd]

- Maybe i misunderstood process,.but thought i had to wait 10 days from time i contacted them for their response before filing one?

Fair point. As it happens I would have waived that requirement given N1's usually cooperative nature on complaints, but there you go.

- Max

 

[Sonict]

What a sticky situation you are in. I used to play on N1 a lot a year or so ago, but then the amount of slots I could play dropped and some providers have left us since I am in the province of Ontario. Recently as of a few weeks ago, I got lucky on some no-deposit spins and tried to cash out. They asked for updated docs ( wanted to know info on my last deposit by etransfer I sent them which was months ago since it has been awhile before I won and cashed out). That took a bit of time and I was able to cash out, but the story isn't over.

Then a few days later, I decided to do one last deposit and I got lucky with it. I attempted to cash out and I got hit with a basic "Source of Wealth" form. When it hits this point, I am done with sites. Since I didn't have to sent anything in, I filled it out and thankfully, got my cashout.

Now, I am at the point where I no longer will play there since issues will keep happening and it isn't worth it anymore. Found other sites that don't make a huge fuss about this crap.

 

[N1 Partners Group]

Hi,
We do not have any tactics of "delaying payments". This player doesn't even have any immense funds on a balance. We asked the question, @Jillyjillz: do you have any supporting documentation for this virtual card, since it is difficult for us to accept just a picture on a blue background, where the amount and the name are written. Do you have a statement? Confirmation of payment? We just would like to have an answer to this important question.

 

[Jillyjillz]

Hi,
We do not have any tactics of "delaying payments". This player doesn't even have any immense funds on a balance. We asked the question, @Jillyjillz: do you have any supporting documentation for this virtual card, since it is difficult for us to accept just a picture on a blue background, where the amount and the name are written. Do you have a statement? Confirmation of payment? We just would like to have an answer to this important question.

I have already explained no. What, having a virtual card that was purchased by me in my name is not considered proof enough that I own the method of payment? It has my name on it. that is the card you requested I uploaded a picture of it as you requested when stating you're not going to require any more documentation. Frankly I am absolutely shocked that this is how I'm being treated , so called reputable casino this is unbelievable. You told me yesterday that I was not going to be asked for more documentation whatsoever you now are telling me that is not true by your requesting yet again documentation for me you. It's a revolving circle of nobody assisting me telling me different things everyday I've spent over 5 hours on the chat trying to resolve this do you think I want to waste more time doing this please pay me the money I'm fairly owed

 

[The Viking]

I have already explained no. What, having a virtual card that was purchased by me in my name is not considered proof enough that I own the method of payment? It has my name on it. that is the card you requested I uploaded a picture of it as you requested when stating you're not going to require any more documentation. Frankly I am absolutely shocked that this is how I'm being treated , so called reputable casino this is unbelievable. You told me yesterday that I was not going to be asked for more documentation whatsoever you now are telling me that is not true by your requesting yet again documentation for me you. It's a revolving circle of nobody assisting me telling me different things everyday I've spent over 5 hours on the chat trying to resolve this do you think I want to waste more time doing this please pay me the money I'm fairly owed

Like Max said
Just PAB get it over with see were it leads to gl ?

 

[Jillyjillz]

I have already explained no. What, having a virtual card that was purchased by me in my name is not considered proof enough that I own the method of payment? It has my name on it. that is the card you requested I uploaded a picture of it as you requested when stating you're not going to require any more documentation. Frankly I am absolutely shocked that this is how I'm being treated , so called reputable casino this is unbelievable. You told me yesterday that I was not going to be asked for more documentation whatsoever you now are telling me that is not true by your requesting yet again documentation for me you. It's a revolving circle of nobody assisting me telling me different things everyday I've spent over 5 hours on the chat trying to resolve this do you think I want to waste more time doing this please pay me the money I'm fairly owed

@N1 Partners Group

you're saying I don't have any immense funds in my account? are you joking me what a unprofessional way to speak to a customer if $1,800 doesn't matter to you that's fine but I'd like it paid so I never have to deal with you again. Making fun of your customers by mocking the balance in their accounts that you refuse to give them is hardly a way to conduct business.

 

[curremon]

Not first time here when they act Kinda disrespectful towards players...

 

[goatwack]

The wording's definitely a tad disrespectful, especially with the 'doesn't even have' part, but hey-ho. I'm so sorry I'm poor, and my peasant balance is inconveniencing you

Honk honk!

 

[N1 Partners Group]

Dear @Jillyjillz,
We accepted your explanation in regard to a virtual card and are waiting for a cashout request. You've probably have already received a notification that the proof was accepted.

 

[aceking123]

What no apology for the tone then N1 ??????
Hmmmm....




.

 

[Guntis]

I'm sure this is a language barrier, and with saying, "This player doesn't even have immense funds on balance." They meant that this was an insignificant amount of money for them to pay out. However, N1 apparently is turning into Casumo #2.

 

[aceking123]

I'm sure this is a language barrier, and with saying, "This player doesn't even have immense funds on balance." They meant that this was an insignificant amount of money for them to pay out. However, N1 apparently is turning into Casumo #2.

Your dealing with players, language isn't the issue, more like dealing with payment is though)))

 

[Jillyjillz]

Dear @Jillyjillz,
We accepted your explanation in regard to a virtual card and are waiting for a cashout request. You've probably have already received a notification that the proof was accepted.

@N1 Partners Group I have requested the cash out. Thank You. I will update this once I've received from payment to confirm it has been resolved

 

[hogexd]

@N1 Partners Group I have requested the cash out. Thank You. I will update this once I've received from payment to confirm it has been resolved

Hope you get it soon. I’ve withdrawn amounts that are way larger than this and they were processed in 5-10 mins. It’s just arbitrary behaviour from them and definitely not even necessary considering they literally said that you do not need to provide any more documents

 

[Wait!What?]

Agree with @hogexd
These virtual payment methods do cause a lot of trouble when trying to get verified. Bitstarz gave me a headache for 8 days for my Astropay. Mr Vegas 7 days plus I took one month break from playing there and another one week to get my Astropay verification. Skrill, neteller and other e wallets have a profile page and transaction page where everything is organized and cleary visible and verification ends up in under hours.

 

[N1 Partners Group]

Hi @Jillyjillz,
The withdrawal was approved and the transfer went to your bank account yesterday.
If you still have any questions and suggestions, you may let us know about them.

 

[Wait!What?]

I have a great relationship with all n1 branded casinos. Everytime someone criticizes their payout speed or calls them unfair I feel a ping in my heart as all my cashouts have been processed under 4 hours and some of my biggest cashouts were given by these guys plus my biggest win ever on wheel of wonders (8900x).
Thankfully it all got sorted out. Hopefully Miss @Jillyjillz continues playing with N1 brand. You can try Kingbilly from n1. They have low wager bonuses with wager requirements of only 30x bonus plus they give you 30 days to clear wager.

 

[Jillyjillz]

Hi @Jillyjillz,
The withdrawal was approved and the transfer went to your bank account yesterday.
If you still have any questions and suggestions, you may let us know about them.

@N1 Partners Group
I can confirm its been received. Thank You Thanks to all of the forum member's also for your input and assistance in resolving.

 

[chuchu59]

I have a great relationship with all n1 branded casinos. Everytime someone criticizes their payout speed or calls them unfair I feel a ping in my heart as all my cashouts have been processed under 4 hours and some of my biggest cashouts were given by these guys plus my biggest win ever on wheel of wonders (8900x).
Thankfully it all got sorted out. Hopefully Miss @Jillyjillz continues playing with N1 brand. You can try Kingbilly from n1. They have low wager bonuses with wager requirements of only 30x bonus plus they give you 30 days to clear wager.

I need to chime in as Kingbilly did exactly what N1 did to the OP several weeks ago. They asked for documents I had supplied them with just a short while ago and kept reversing my withdrawals. They also, on one occasion, insisted that I had to wager all the 3x playthrough on previous lost deposits. Ultimately they paid but I havent played with them since.

 

[Wait!What?]

I need to chime in as Kingbilly did exactly what N1 did to the OP several weeks ago. They asked for documents I had supplied them with just a short while ago and kept reversing my withdrawals. They also, on one occasion, insisted that I had to wager all the 3x playthrough on previous lost deposits. Ultimately they paid but I havent played with them since.

Which Kingbilly? Dama or N1?

 

[chuchu59]

Which Kingbilly? Dama or N1?

Kingbilly.