BetMGM account locked after withdrawal

[butterflyeffect]

Hello. I’m hoping someone can help! I opened an account with betMGM about 2 months ago made numerous deposits and withdrawals no issues. The 4 days ago I made a withdrawal for £380 (not much) but still! I had 3 separate emails requesting ID which I submitted I have heard nothing since! I’ve chatted to live chat a few times and they are very unhelpful just saying your account is under review and unable to give me a timescale just to wait for an email! I feel I am being treated unfairly!! Has anyone experienced this? I still cannot access my account and am getting nowhere.
Thanks

 

[maxd]

Hello,

We have good contacts for getting BetMGM issues resolved, so if we can be of help please have a look at our Complaints service — we call it "Player Arbitration” or “PAB” for short — and proceed there if that looks useful to you:

- Max

 

[butterflyeffect]

Hi Max. Thank you so much for reaching out. They eventually responded to me and I have had my money but they have permanently closed my account not sure why.

 

[conker]

They should be able to tell you why your account has been closed. They don't tend to close accounts for no reason.

 

[caraporter24]

Hello. I’m hoping someone can help! I opened an account with betMGM about 2 months ago made numerous deposits and withdrawals no issues. The 4 days ago I made a withdrawal for £380 (not much) but still! I had 3 separate emails requesting ID which I submitted I have heard nothing since! I’ve chatted to live chat a few times and they are very unhelpful just saying your account is under review and unable to give me a timescale just to wait for an email! I feel I am being treated unfairly!! Has anyone experienced this? I still cannot access my account and am getting nowhere.
Thanks

did you ever get your money?

 

[butterflyeffect]

did you ever get your money?

Yes but they permanently closed my account

 

[caraporter24]

Yes but they permanently closed my account

I won 3000 on 27th october, saying there been a problem with it, i have screenshots of the winnings, only just wednesday they got intouch , ive had to send ID off to them im just wondering if anyone else has been in this position , feel completely stressed.
How long did it take for your winnings to come though?

 

[butterflyeffect]

I won 3000 on 27th october, saying there been a problem with it, i have screenshots of the winnings, only just wednesday they got intouch , ive had to send ID off to them im just wondering if anyone else has been in this position , feel completely stressed.
How long did it take for your winnings to come though?

After loads of emails and live chats, I emailed their complaints department and I got the funds within 2 hours! Have you emailed them?

 

[caraporter24]

i’ve emailed them, gone through complaints they sent some log in to send my details off to on wednesday for verification not heard since !!! feel so mad

 

[caraporter24]

Hello. I’m hoping someone can help! I opened an account with betMGM about 2 months ago made numerous deposits and withdrawals no issues. The 4 days ago I made a withdrawal for £380 (not much) but still! I had 3 separate emails requesting ID which I submitted I have heard nothing since! I’ve chatted to live chat a few times and they are very unhelpful just saying your account is under review and unable to give me a timescale just to wait for an email! I feel I am being treated unfairly!! Has anyone experienced this? I still cannot access my account and am getting nowhere.
Thanks

Hi how long did you wait currently going though same process??

 

[butterflyeffect]

Hi how long did you wait currently going though same process??

Hi, think I have already responded to this but it took some time like a couple of weeks and when I emailed their complaints I got a response within 24 hours and my withdrawal processed. They requested documents then advised my account was under review, heard nothing for ages then they said my account was permanently closed due to playing in bad faith no idea what that meant as I played as I usually would on any betting site!! Outrageous. So I was so angry I emailed complaints and basically said if they didn’t process with my withdrawal i would lodge a complaint to gaming commission.

 

[caraporter24]

complaints aren’t even replying to me anymore

 

[caraporter24]

so how long from winning and recieveing the money?

 

[butterflyeffect]

so how long from winning and recieveing the money?

About 1 and a half weeks

 

[caraporter24]

this has been 16 days

 

[butterflyeffect]

this has been 16 days

@maxd are you able to help?

 

[maxd]

@caraporter24 , please see post #2 in this thread ( ). We can probably help you once you give us the necessary details in the PAB (Player Arbitration) Ticket.

- Max