Online Casino Complaints Summary 2025
Total Tickets
Total Recovered
Hellspin
Player says that their account was closed for having multiple accounts. The player would like their deposits back.
Comments
Player says that their account was closed for having multiple accounts. The player would like their deposits back.Solution
The case was resolved to the player's satisfaction.Lucky Wins Casino
Player says that after giving their bank details for a withdrawal, their account was closed.
Comments
Player says that after giving their bank details for a withdrawal, their account was closed.Solution
Player reports they have now been paid in full.omnispin
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Omnispin is ignoring player complaints.Locowin Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino says player received payment for one withdrawal but spent the other when it was returned to his account. Player did not respond to our requests for confirmation despite repeated attempts on our part.FlashDashCasino
Player says that despite being verified, they have not been paid.
Comments
Player says that despite being verified, they have not been paid.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that FlashDashCasino is ignoring player complaints.PlayOJO Casino
Player says that they were misled as a promotion was changed after they opted in.
Comments
Player says that they were misled as a promotion was changed after they opted in.Solution
Case in progress.MrRun
Player says they have been banned from the casino group after attempting to withdraw.
Comments
Player says they have been banned from the casino group after attempting to withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that MrRun is ignoring player complaints.Bavcas.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player was asked to pay to withdraw a few million. Unfortunately, this is another scam doing the rounds: https://sussexmskpartnershipeast.com/forums/threads/yay-i-won-a-million-sadly-no-you-didnt.106456/. and https://sussexmskpartnershipeast.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/ Case closed as the casino's website has disappeared.Betsalvador
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betsalvador is ignoring player complaints.Bitstarz Casino
Player claimed that the casino failed its RG responsibilities and should therefor refund the player’s subsequent losses.
Comments
Player claimed that the casino failed its RG responsibilities and should therefor refund the player’s subsequent losses.Solution
It turned out the player had registered multiple accounts under different names. We saw no valid grounds for the player’s accusations against the casino, case closed.Rockstar Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RockstarCasino is ignoring player complaints.PlayFame Casino
Player says that their jackpot payout was incorrect.
Comments
Player says that their jackpot payout was incorrect.Solution
Case in progress.Planet7casino
Player says that they have been trying to get verified for months in order to withdraw.
Comments
Player says that they have been trying to get verified for months in order to withdraw.Solution
Case in progress.Spinbetter
As the player has not been able to withdraw, they would like their deposits back.
Comments
As the player has not been able to withdraw, they would like their deposits back.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Spinbetter is ignoring player complaints.LadyLuck Casino
Player says that they have been waiting over two weeks for their payment.
Comments
Player says that they have been waiting over two weeks for their payment.Solution
Player reports they have now been paid in full.LoneStar Casino
Player says that they have been waiting over two weeks for payment.
Comments
Player says that they have been waiting over two weeks for payment.Solution
Player has asked us to close the case. Done.betrixcasino.io
Player says that that after they requested a withdrawal, it was cancelled and their balance confiscated.
Comments
Player says that that after they requested a withdrawal, it was cancelled and their balance confiscated.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that betrixcasino.io is ignoring player complaints.ZodiacCasino
Player has given contradictory details for their case. Clarifying.
Comments
Player has given contradictory details for their case. Clarifying.Solution
Player did not respond to us so we have closed this case as per PAB procedures.SavannaWins
Player says that their balance was confiscated with the casino claiming there was a chargeback.
Comments
Player says that their balance was confiscated with the casino claiming there was a chargeback.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SavannaWins is ignoring player complaints.Duckyluck
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Duckyluck is ignoring player complaints.bcgame51.com
Player says that despite withdrawal being marked as successful, they have not received their payment.
Comments
Player says that despite withdrawal being marked as successful, they have not received their payment.Solution
Casino has again earned their longstanding warning: https://sussexmskpartnershipeast.com/forums/threads/bc-game-lots-of-complaints-but-no-resolutions.103008/ Case closed.Stake Casino
Player says that despite the casino withdrawing from the country, they were still allowed to play.
Comments
Player says that despite the casino withdrawing from the country, they were still allowed to play.Solution
This casino continues to live up to our longstanding warning: https://sussexmskpartnershipeast.com/forums/threads/stake-com-unresponsive-to-player-complaints.98738/ We recommend you avoid them.esportsbet.io
Player says that after the casino left their country they were refunded their deposits instead of their winnings.
Comments
Player says that after the casino left their country they were refunded their deposits instead of their winnings.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that esportsbet.io is ignoring player complaints.Vavada
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.The casino provided good evidence that the player had created multiple accounts and based on that we moved to close the case. The player disputed our conclusion so we advised them to go to the casino’s designated ADR. Apparently that ADR was not reachable and/or non-functional. We then advised the player to go to the licensing jurisdiction directly. Case closed.Slots of Vegas
Player says that because the casino took "nearly two weeks" to verify their account, they spent their balance.
Comments
Player says that because the casino took "nearly two weeks" to verify their account, they spent their balance.Solution
If the player spends their balance, there is nothing further to be done -- it's gone. Unfortunately, case closed as nothing can be done now.BC.Game Casino
Player says that they have not received payment.
Comments
Player says that they have not received payment.Solution
bcgame.com ignores all player complaints in our experience, please see our long-standing warning here: https://sussexmskpartnershipeast.com/forums/threads/bc-game-lots-of-complaints-but-no-resolutions.103008/. Case closed.Chacha.bet
Player says that they have been waiting for a promised refund for over 1.5 years.
Comments
Player says that they have been waiting for a promised refund for over 1.5 years.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Chacha.bet is ignoring player complaints.Hippodrome casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Bookmaker.eu
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Roobet
Player says that over two years ago a minor stole crypto from them to gamble at this casino.
Comments
Player says that over two years ago a minor stole crypto from them to gamble at this casino.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Roobet is ignoring player complaints.winside.bet
Waiting for issue summary from player.
Comments
Waiting for issue summary from player.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that winside.bet is ignoring player complaints.betbolt
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us despite our repeated attempts. Case closed.Jackpot City Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jackpotcity is ignoring player complaints.Winz.io Casino
Player feels that the casino is in breach of GDPR rules.
Comments
Player feels that the casino is in breach of GDPR rules.Solution
The player’s objection was that the casino had information on file that allowed them to cross-reference a previous account with a newly-created one, they believed this was a violation of the GDPR. Unfortunately we are not GDPR police and have no jurisdiction in such matters, all such issues are beyond the scope of the PAB service we offer. Case closed.Zeusgamez
Player claims non-payment of winnings.
Comments
Player claims non-payment of winnings.Solution
In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we made the decision to withdraw our services from this player and close all cases submitted to us by themroyalstars
Player claims delayed KYC and non-payment of winnings.
Comments
Player claims delayed KYC and non-payment of winnings.Solution
In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.gossipslots
Player claims non-payment of bonus winnings.
Comments
Player claims non-payment of bonus winnings.Solution
In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.ramenbet
Player claims non-payment of bonus winnings.
Comments
Player claims non-payment of bonus winnings.Solution
In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.yummygame.io
Player alleges funds were confiscated due to bonus rules
Comments
Player alleges funds were confiscated due to bonus rulesSolution
In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.conquestador
Player claims winnings were confiscated due to bonus terms.
Comments
Player claims winnings were confiscated due to bonus terms.Solution
In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.7bets.io
Player claims funds confiscated due to bonus rules.
Comments
Player claims funds confiscated due to bonus rules.Solution
In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.wizę bets
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino had blocked the player from their site for serious Terms violations. Given the nature of those violations we took the decision to withdraw our services from this player and close the case.Lamabet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino says player failed video verification, player says they passed; neither has proof, so we have advised the player contact the casino's official ADR. Case closed.genie jackpot
Player claims delayed KYC and non-payment of winnings.
Comments
Player claims delayed KYC and non-payment of winnings.Solution
In another case submitted by the player, the casino had blocked the player from its site for serious Terms of Service violations. Given the nature of those violations, we made the decision to withdraw our services from this player and close all cases submitted to us by themRazebet
Player claims casino refused to pay winnings due to bonus terms.
Comments
Player claims casino refused to pay winnings due to bonus terms.Solution
The casino has closed down. Raze.bet does not exist. In another case submitted by the player, the casino had blocked the player from their site for serious Terms violations. Given the nature of those violations we took the decision to withdraw our services from this player and close all cases submitted to us by thembullsbet.io
Player says that they would like us to run an audit of the casino's fraud-detection system.
Comments
Player says that they would like us to run an audit of the casino's fraud-detection system.Solution
Firstly, the casino's website is currently gone. Secondly, this is an arbitration service, we do not perform audits, so this is beyond the scope of the PABs. Case closed.SpinPlatinum
Player accusing the casino of making it look like they spent their balance so they would not have to pay...
Comments
Player accusing the casino of making it look like they spent their balance so they would not have to pay them.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SpinPlatinum is ignoring player complaints.Jokersace
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jokersace is ignoring player complaints.Jacktop.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino says the player has now been paid. Unfortunately, the player did not respond to our requests for confirmation. In our experience, if they hadn't been paid, they would still be responsive. Case closed.Mystake
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Mystake is ignoring player complaints.Winshark
Player says that casino ignoring GDPR laws.
Comments
Player says that casino ignoring GDPR laws.Solution
The casino refuses to cooperate with us as they hilariously claim "we have no legal force" which has nothing to do with arbitration and shows that they have no intention of helping players unless forced to by law. Case closed.Red Stag Casino
Player says that casino refuses to pay, claiming a max bet violation on a bonus.
Comments
Player says that casino refuses to pay, claiming a max bet violation on a bonus.Solution
The evidence showed the player had indeed violated the bonus Terms. The player’s argument was that they had never asked for nor accepted the bonus but again, evidence from Chat showed they had asked for and accepted it. Case closed.Velobet
Player asking if there is a rep for this casino.
Comments
Player asking if there is a rep for this casino.Solution
There isn't and the player has already engaged a lawyer so we are unable to help further as per PAB rules. Case closed.Nevadawin
Player says that despite being verified, they are now blocked from the site and unable to access their balance.
Comments
Player says that despite being verified, they are now blocked from the site and unable to access their balance.Solution
Casino is gone so there is nothing further to be done. Case closed.Slotlair
Player says that their withdrawal request was rejected with the casino claiming they broke the Terms of the bonus they...
Comments
Player says that their withdrawal request was rejected with the casino claiming they broke the Terms of the bonus they accepted.Solution
The casino provided evidence that the player had indeed violated the Max Bet Terms of the Bonus. The player declined to comment. Case closed.Winna
Player says that they did not receive a promised VIP reward.
Comments
Player says that they did not receive a promised VIP reward.Solution
Player stopped responding to us despite repeated attempts. Case closed.Boomerang-bet Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Boomerang-bet is ignoring player complaints.Parimatch
This is the same issue that the player has submitted twice before.
Comments
This is the same issue that the player has submitted twice before.Solution
After repeated attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Parimatch India is ignoring player complaints.Fatpirate
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Case in progress.DuckyLuck
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Vivatbet
Player says that they are having difficulty with a bonus.
Comments
Player says that they are having difficulty with a bonus.Solution
Player reports they have now been paid in full.Winz.io Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino has resolved the issue.Donbet
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Donbet is ignoring player complaints.KingshillCasino
Player says that their account was closed "for administrative purposes".
Comments
Player says that their account was closed "for administrative purposes".Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that KingshillCasino is ignoring player complaints.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player did not provide the necessary documents and stopped responding to us. Case closed.BC.Game Casino
Player says that they were unable to complete the verification process due to technical difficulties and the casino has now...
Comments
Player says that they were unable to complete the verification process due to technical difficulties and the casino has now closed their account.Solution
Casino has lived up to our warning here: https://sussexmskpartnershipeast.com/online-casinos/reviews/bc-game/ and ignored this player's issue as well. Case closed.Wild Tornado Casino
Player is having difficulty withdrawing with the casino claiming multiple accounts.
Comments
Player is having difficulty withdrawing with the casino claiming multiple accounts.Solution
The casino says their "decision is final and cannot be revised." We've referred the player to the official ADR. Case closed.CasinoJoy
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Casinojoy is ignoring player complaints.Big5Casino
Player says that they have been trying to withdraw for 4 months, but that chat only promises that the payment...
Comments
Player says that they have been trying to withdraw for 4 months, but that chat only promises that the payment will be made "soon".Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Big5Casino is ignoring player complaints.CasinoJoy
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player submitted two PABs for the same issue. I'm closing this one.StarSports
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino believes they did what they needed to do regarding the player’s self-exclusion and have told us that the player needs to go to "the correct operator” in order to pursue their complaint. In other words they’re saying “not our problem” which means they’re done discussing the matter. We’ve recommended the player go to the designated ADR in order to pursue this further. Case closed.Final countdown
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case closed.RealPrize Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Despite repeated attempts, the player stopped responding to us so we are unable to continue. Case closed.CoolCat
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino says the player has been paid; the player did not respond to attempts to confirm. In our experience if they have not been paid, they remain involved. Case closed.Sportbet.one
Player says that an amount was deducted from their balance for a variety of infractions, only one of which they...
Comments
Player says that an amount was deducted from their balance for a variety of infractions, only one of which they say is accurate.Solution
Sportbet provided evidence that their claims against the player were well-founded and that given the player’s multiple Terms violations their decision to withhold a portion of the player’s winnings was justified. Case closed.Neon54
Issue unclear.
Comments
Issue unclear.Solution
Despite repeated attempts, the player did not respond to us. As such, we are unable to help them. Case closed.Jimmywinnercasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jimmywinner is ignoring player complaints.Winning.io
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winning.io is ignoring player complaints.RealPrize Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Goldenbet
Player says that they are having difficulty with KYC: the casino claiming they have multiple accounts.
Comments
Player says that they are having difficulty with KYC: the casino claiming they have multiple accounts.Solution
Case in progress.iPokies8 [not ipokies88]
Player says that the casino is claiming their withdrawal was successful but that they have not received payment.
Comments
Player says that the casino is claiming their withdrawal was successful but that they have not received payment.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Anoncasino
Player is unable to find contact information for the casino.
Comments
Player is unable to find contact information for the casino.Solution
This casino proudly announces they are license-free and has a blank contact page. The only way to contact them is through a live chat: which is 100% AI chatbot. Despite all attempts, no human can be reached. Unfortunately, there is nothing we, or anyone else can do to help here. Case closed.20bet.win
Player says that the casino "activated" a bonus in their account without their consent -- and then confiscated their winnings.
Comments
Player says that the casino "activated" a bonus in their account without their consent -- and then confiscated their winnings.Solution
As the casino and the player have contradictory evidence we have recommended the player take their case to the jurisdiction for a decision. Case closed here.Del Oro
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Del Oro is still living up to their warning: https://sussexmskpartnershipeast.com/forums/threads/del-oro-is-confiscating-player-balances-without-justification.104387/ . Case closed as they continue to ignore player complaints.iNetBet Casino
Player is asking for a record of deposits and withdrawals dating back to 2000. Case in progress.
Comments
Player is asking for a record of deposits and withdrawals dating back to 2000. Case in progress.Solution
The casino declined the player’s request; given their licensing situation they are under no obligation to do otherwise. Case closed.BETANO
Player says that their deposit did not appear in their casino account, and that the casino promised to refund it...
Comments
Player says that their deposit did not appear in their casino account, and that the casino promised to refund it but hasn't yet.Solution
Player reports they have now been paid in full.bet365 Casino
Player feels that they were wrongfully denied a promotional offer.
Comments
Player feels that they were wrongfully denied a promotional offer.Solution
Bet365 are notoriously uncooperative when it comes to player complaints, and so they have been here. They’re recently been taken off the Accredited list at Casinomeister and downgraded because of this. Case closed.Rocketplay29.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.mrthrills29.com
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that mrthrills29.com is ignoring player complaints.Playjonny
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Tiktakbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that tiktakbet.io is ignoring player complaints.PlayOJO Casino
Player believes their account was incorrectly credited for a win.
Comments
Player believes their account was incorrectly credited for a win.Solution
Case in progress.bet365
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Bet365 are notoriously uncooperative when it comes to player complaints, and so they have been here. They’re recently been taken off the Accredited list at Casinomeister and downgraded because of this. Case closed.DuckDice
Player says that their deposits do not appear in their casino account.
Comments
Player says that their deposits do not appear in their casino account.Solution
The casino says they have now paid the original amount expected. The player stopped responding to us which indicates that they received it -- if they didn't we hear about it.Kwiff Casino
Player says that they were having difficulty with KYC.
Comments
Player says that they were having difficulty with KYC.Solution
Player says the issue has been resolved.MrPunter Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player ignored PAB requirements and then stopped responding to us, so we have closed this case as per PAB procedures.LoneStar Casino
Player says that when they tried to withdraw their winnings, their account was closed.
Comments
Player says that when they tried to withdraw their winnings, their account was closed.Solution
Case in progress.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.National lottery games.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.BC.Game Casino
Player says that their account was hacked.
Comments
Player says that their account was hacked.Solution
It took a while, but the casino came back to us and provided good evidence that the player had failed KYC in a particularly alarming manner. Such that the case was closed and the player was booted off Casinomeister. Case closed.Parimatchindia
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that pmbetting.com (Parimatch) is ignoring player complaints.Wwe77
Player says that their winnings were confiscated with the casino claiming their "betting was abnormal".
Comments
Player says that their winnings were confiscated with the casino claiming their "betting was abnormal".Solution
Casino displaying a fake license and their only method of contact is a Telegram account (a strong sign of a disreputable casino). Also, player has stopped responding to us. Given all this: case closed.RevolutionCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RevolutionCasino is ignoring player complaints.Las Vegas USA, Sun Palace Casino, Vegas Casino Online, Slots Plus, High Country
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Amonbet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino reports the player has now been paid in full; the player did not respond to our repeated requests for confirmation. Case closed.LunaPlay
Player says that they paid to verify their account (never do this!) but cannot withdraw.
Comments
Player says that they paid to verify their account (never do this!) but cannot withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that lunaplay.cc is ignoring player complaints.The Money Factory Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player suddenly asked to close this case after the PAB team had already put days of work into it. Done. As the player has also shown no respect for our time and work in previous cases we have handled for them, they are now PAB banned.Slotastic Casino
Player says that their tournament winnings were confiscated.
Comments
Player says that their tournament winnings were confiscated.Solution
Player reports they have now been paid in full.888poker
Player says they are unable to withdraw.
Comments
Player says they are unable to withdraw.Solution
888 Casino refuses to respond to player complaints from us. Please see our forum Warning or Rogue Casino review for further information.CelestialCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Celestialclaritys is ignoring player complaints.Chipstars Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino says "a delay occurred due to an internal processing backlog on our finance provider’s side ...This has since been resolved, and operations are back to normal”, including the player in this case being paid in full. Player did not respond to our repeated requests for confirmation, which, in our experience, means the player was indeed paid. If they hadn't been, we would have heard from them.FlashDashCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that FlashDashCasino is ignoring player complaints.Betzillo
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Although they are apparently unlicensed the casino kept refusing to discuss the player’s case on the grounds than “we are required to follow our internal compliance procedures”, meaning they simply didn’t want to. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems and poor service they can expect at Betzillo.HitNSpin
Player says that their account was blocked and they are unable to withdraw.
Comments
Player says that their account was blocked and they are unable to withdraw.Solution
Player showed utter disregard for our PAB procedures and rules. Case closed.Goldenbet
Player says that withdrawal request was denied due to a Terms violation.
Comments
Player says that withdrawal request was denied due to a Terms violation.Solution
We have a long-standing warning against this casino on our forums. For good reason. Unfortunately, nothing has changed and the casino continues to ignore player complaints. Case closed.24Bettle
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Slots Temple Casino
Player says that despite signing up for a tournament, they have not received their code.
Comments
Player says that despite signing up for a tournament, they have not received their code.Solution
Player was unresponsive. Case closed as per PAB proceedures.Loki Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player reported they had settled with the casino. Case closed.LoneStar Casino
Player says that despite believing they were verified they have been unable to withdraw with casino claiming they broke Terms.
Comments
Player says that despite believing they were verified they have been unable to withdraw with casino claiming they broke Terms.Solution
Case in progress.888 Casino
Player is having difficulty with the account verification process.
Comments
Player is having difficulty with the account verification process.Solution
Unfortunately, we have a long-standing warning against 888 Casino: https://sussexmskpartnershipeast.com/forums/threads/888-cassava-all-related-properties-are-ignoring-player-complaints.53093/ and they are in our Rogue section here: https://sussexmskpartnershipeast.com/online-casinos/reviews/888-casino/ . Case closed.Superaus
Player says that their withdrawal request was rejected with casino claiming multiple accounts.
Comments
Player says that their withdrawal request was rejected with casino claiming multiple accounts.Solution
Our security software threw up blocks and warnings that the casino's website was "dangerous" and "[software] has confirmed that this website can transmit malicious software or has been involved in online scams or fraud." When we finally did access the site, there was no contact info, an unresponsive chat and a fraudulent license. Case closed, but we will post a Casinomeister Warning to alert players to the fact that Superaus should be avoided.LuckyLegends
Player says they have been waiting two weeks for their payment.
Comments
Player says they have been waiting two weeks for their payment.Solution
Player reports they have now been paid in full.N1 Casino
Player is having difficulty withdrawing after using a bonus.
Comments
Player is having difficulty withdrawing after using a bonus.Solution
The player was in violation of Bonus Terms by assuming that bonus winnings were clear to played without restriction. Case closed.MrBet
Player is having difficulty with the verification process.
Comments
Player is having difficulty with the verification process.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that MrBet is ignoring player complaints.Parimatch
Player says that their deposit did not appear in their casino account balance. After talking to customer service about the...
Comments
Player says that their deposit did not appear in their casino account balance. After talking to customer service about the problem, they could no longer log into their account.Solution
Parimatch International says they have no record of the player; Parimatch India refuses to respond to us in a meaningful way despite repeated attempts, so discussion of the player's case is not possible. Case closed and a Warning will be posted. Case closed.Voodoo Dreams
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Crash-bet
Player says that they have been waiting 3 weeks for payment.
Comments
Player says that they have been waiting 3 weeks for payment.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Crash-bet is ignoring player complaints.Jet4bet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
In appears the player had assumed that because a particular clause did not appear in the Bonus promotion material it was not applicable. Unfortunately all bonuses are subject to the General Bonus Terms unless otherwise stated, which was not the case here. As such the Term in question, a Max Bet clause, was applicable and the player violated it. Case closed.PandaBet
Player is having difficulty with the verification process and withdrawing.
Comments
Player is having difficulty with the verification process and withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that PandaBet is ignoring player complaints.Casumo Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player submitted their case to eCOGRA first, so we can no longer help them. Case closed.MrPunter Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The casino refused to respond to the player’s case. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at MrPunter.YabbyCasino
Player says that their winnings were confiscated with the casino claiming bonus abuse.
Comments
Player says that their winnings were confiscated with the casino claiming bonus abuse.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Yabby Casino is ignoring player complaints.LuckyCasino
Player says that their bet was not accepted during gameplay but taken after they logged out.
Comments
Player says that their bet was not accepted during gameplay but taken after they logged out.Solution
Player reports they have now been paid in full.RiseofBets
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The player reported the issue resolved, case closed.LuckyWave
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player gave the wrong casino information. There is no complaint here with this casino. Case closed.MrPunter Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.MrPunter Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player received an initial payment. In our experience, once the payments have started with this casino, they usually follow through to the end. The player has been unavailable to confirm. Case closed.Winna
Player says: 'my account got banned and locked for "alleged card counting on blackjack pragmatic" even though it's impossible’. Winnings...
Comments
Player says: 'my account got banned and locked for "alleged card counting on blackjack pragmatic" even though it's impossible’. Winnings were confiscated.Solution
Player accepted an NDA and cash settlement but later decided they wanted the remainder of their winnings. We saw no reason to ignore the previous agreement — regardless of the player’s choice to do so — and declined to pursue the matter. Case closed.theclubhousecasino
Player is having difficulty with the validation process.
Comments
Player is having difficulty with the validation process.Solution
Player reports they have now been paid in full.MrPunter Casino
Player says they have received nothing although the casino claims they have paid.
Comments
Player says they have received nothing although the casino claims they have paid.Solution
Player reports they have now been paid in full.InstantCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Unsurprisingly, given the serious warning we posted on our forums regarding this casino (https://sussexmskpartnershipeast.com/forums/threads/instantcasino-suspected-of-money-laundering-and-criminal-activity.105342/), they have ignored this player's complaint.Maxbet
Player says that they are unhappy with the refund they received after gameplay was interrupted.
Comments
Player says that they are unhappy with the refund they received after gameplay was interrupted.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that maxbet.rs is ignoring player complaints.DaVinci'sGold
Player says that their winnings were confiscated with the casino citing bonus Terms.
Comments
Player says that their winnings were confiscated with the casino citing bonus Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that DaVinci's Gold is ignoring player complaints.Thor Casino
Player is having difficulty withdrawing after accepting a bonus.
Comments
Player is having difficulty withdrawing after accepting a bonus.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Thor Casino is ignoring player complaints.mrwest.win
Player is having difficulty with the casino's Source of Wealth procedures.
Comments
Player is having difficulty with the casino's Source of Wealth procedures.Solution
Player has an active case with the casino's regulator -- ending our involvement. Case closed.Mr Vegas Casino
Player is having difficulty with Source of Wealth process.
Comments
Player is having difficulty with Source of Wealth process.Solution
Case in progress.Duel
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Case closed as the player turned out to be underage, so we are unable to offer our services.Villento
Unknown. Asking for clarification. It appears player is having difficulty with KYC.
Comments
Unknown. Asking for clarification. It appears player is having difficulty with KYC.Solution
Player says they used a friend's card to deposit so they are unable to provide the documents requested by the casino. Player abandoned their PAB. Case closed.HotStreakSlots
Player is having difficulty with the verification process.
Comments
Player is having difficulty with the verification process.Solution
Player reports they have now been paid in full.Rollbit
Player says that casino refusing to pay out claiming multiple accounts.
Comments
Player says that casino refusing to pay out claiming multiple accounts.Solution
The casino refuses to discuss the case with us and continues to point the player to their legal department.Voodoo Dreams
Player says that after attempting to withdraw, they were locked out of their account.
Comments
Player says that after attempting to withdraw, they were locked out of their account.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.N1 Casino
Player is having difficulty getting verified.
Comments
Player is having difficulty getting verified.Solution
Player says that they have now been verified and paid.3Dice Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player escalated this case to be a failure of Responsible Gaming practice. Such matters are typically taken directly to the licensing body or the casino's dedicated ADR according to Curaçao GCB rules, taking it out of our hands.FatPirate, MrPunter
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player reports the issue has been resolved to their satisfaction.12bet
Player says that after a withdrawal request and KYC their account was closed and they were accused of fraud.
Comments
Player says that after a withdrawal request and KYC their account was closed and they were accused of fraud.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 12boasia.com is ignoring player complaints.SunnySpins
Player says that their withdrawal was rejected without explanation.
Comments
Player says that their withdrawal was rejected without explanation.Solution
Player reports they have now been paid in full.Kudos Casino
Player says that their payments have been delayed despite assurances.
Comments
Player says that their payments have been delayed despite assurances.Solution
Player reports they have now been paid in full.betospin
Player says that the casino confiscated their balance, claiming a Terms violation.
Comments
Player says that the casino confiscated their balance, claiming a Terms violation.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betospin is ignoring player complaints.NetBet Casino
Player says payment being withheld due to a typo.
Comments
Player says payment being withheld due to a typo.Solution
Player reports they have now been paid in full.Magicwin
Player says that they have been waiting for months for payment.
Comments
Player says that they have been waiting for months for payment.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Magicwin is ignoring player complaints.Scorelink Premium Sports
Player says that they have been trying to withdraw for over a month.
Comments
Player says that they have been trying to withdraw for over a month.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that scorelink.pro is ignoring player complaints.Parimatch
Player says that their bank has frozen their account because of a fraud-flagged deposit from this casino.
Comments
Player says that their bank has frozen their account because of a fraud-flagged deposit from this casino.Solution
As a government agency is already involved, this precludes our involvement in this case as per PAB procedures. Case closed.ToratoraCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.bwin Casino
Player says that they are having difficulty with verification.
Comments
Player says that they are having difficulty with verification.Solution
Casino refused to speak with us. Player sent to official ADR: IBAS. Case closed.Hellofortune.bet
Player says that they have been trying to withdraw for six months -- with no luck.
Comments
Player says that they have been trying to withdraw for six months -- with no luck.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Hellofortune.bet is ignoring player complaints.BC.Game Casino
Player says that they were asked to pay a fee upfront to withdraw, they did, but they still can't withdraw.
Comments
Player says that they were asked to pay a fee upfront to withdraw, they did, but they still can't withdraw.Solution
This site appears to be a spoof (a fake site using the name/branding of a well-known website, or some variation of it, to pose as the real thing and scam players) of BC.game (who we already a warning posted for). Case closed.Verdecasino
Player says that their account was closed leaving them unable to access their balance, as casino claims they were playing...
Comments
Player says that their account was closed leaving them unable to access their balance, as casino claims they were playing from a restricted country.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Verdecasino is ignoring player complaints.Betfair Casino
Player is having difficulty with KYC.
Comments
Player is having difficulty with KYC.Solution
Player reports they have now been paid in full.Grandclub
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Grandclub is ignoring player complaints.Donbet
Player says that casino will not allow them to withdraw and is claiming a Bonus Terms violation.
Comments
Player says that casino will not allow them to withdraw and is claiming a Bonus Terms violation.Solution
The casino will not respond to us despite repeated attempts. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Donbet is ignoring player complaints.Dafabet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Despite several attempts, the casino refused to respond properly to our emails and would not discuss the player's issue. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that dfbocai.net is ignoring player complaints.Spinbookie
Player says that their winnings were confiscated for bonus abuse.
Comments
Player says that their winnings were confiscated for bonus abuse.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Spinbookie is ignoring player complaints.Non stop kingdom casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that KingdomCasino2.io is ignoring player complaints.JustCasino
Player says that their deposit has not appeared in their casino account.
Comments
Player says that their deposit has not appeared in their casino account.Solution
The casino says they offered a resolurion to the player, the player stopped responding to us. In our experience, this translates as the issue being resolved.Wild Vegas Casino
Player requested withdrawals months ago but has not received payment.
Comments
Player requested withdrawals months ago but has not received payment.Solution
Games provider is conducting an investigation taking this out of our hands. Case closed.BoaBoa
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Boaboa is ignoring player complaints.Cryptorino.io
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player repeatedly ignored basic questions, preferring to talk about other things -- then wandered off. Case closed.Luckybird
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Betgem.io
Player is having difficulty with the KYC process.
Comments
Player is having difficulty with the KYC process.Solution
After several attempts we had no response from the casino. The player then took the case to his local authorities and reports that the casino resolved the case. Case closed.32Red Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player has an active case with eCOGRA regarding their issue. As per the PAB rules, that precludes our involvement. Case closed.Del Oro
The player claimed their account had been accessed by a third party and their balance had been stolen.
Comments
The player claimed their account had been accessed by a third party and their balance had been stolen.Solution
The casino said there was no evidence of third party activity but stopped responding when we asked for evidence to support that claim. In the end we were unable to decide in favour of either party due to insufficient evidence. The Casinomeister Warning against Del Oro will be updated to include this latest incident as further evidence of dubious casino activity and grounds for our caution to players against using this casino. Case closed.24Bettle
Player is having difficulty with the verification process.
Comments
Player is having difficulty with the verification process.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 24Bettle is ignoring player complaints.TaikaWin
Player says that they have been waiting for over two weeks for their withdrawal.
Comments
Player says that they have been waiting for over two weeks for their withdrawal.Solution
Player reports they have now been paid in full.Sportbet.one
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The player’s accusation was that the casino had ignored their self-exclusion request. The casino’s argument was that they had a self-exclusion process in place but the player did not follow it. The player’s defence was that “it was broken” but we found they made no further effort to comply and alternate methods of doing so were available at the time. Furthermore the case had already been handled by a respected competitor and with essentially the same conclusion. Like them we did find the casino to be unfortunately lax in their handling of self-exclusion requests but not to the point of negligence: they could do better but were not. Case closed.Winstler
Player says that when the tried to withdraw their winnings, their account was closed with the casino claiming a breach...
Comments
Player says that when the tried to withdraw their winnings, their account was closed with the casino claiming a breach of Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winstler is ignoring player complaints.LeoVegas Casino
Player says that their bank does not provide the document the casino is asking for.
Comments
Player says that their bank does not provide the document the casino is asking for.Solution
Casino says that player used a third party payment method, breaking their Terms, so they have returned the deposits. Player did not respond to our repeated attempts to contact them. Case closed.flush.com
Player says that they have been locked out of their account while trying to withdraw and are now unable to...
Comments
Player says that they have been locked out of their account while trying to withdraw and are now unable to access their balance, while the casino claims player has multiple accounts.Solution
Within hours the player returned to report their payments were in progress. Case closed.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Duplicate of first PAB submitted 10 minutes before. Closed.PlayOJO Casino
Player was having difficulty withdrawing and is now locked out of their account.
Comments
Player was having difficulty withdrawing and is now locked out of their account.Solution
In the end the evidence strongly indicated that the player’s account had been hacked. Obviously this is unfortunate for both parties but the bottom line is that the casino can’t be blamed for it and thus is not responsible for compensating the player. Case closed.Immerion
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Slingo
Player says that after receiving a congratulatory email, their winnings were then confiscated due to "bonus restrictions".
Comments
Player says that after receiving a congratulatory email, their winnings were then confiscated due to "bonus restrictions".Solution
Casino says there was maximum withdrawal limit for the bonus. The player says that they have taken their case to the regulator and a lawyer. Either of these things would end our involvement. Case closed.Gamdom.com
Player says that their balance was stolen while they were logged in and looking at their account.
Comments
Player says that their balance was stolen while they were logged in and looking at their account.Solution
The casino refused to even look at the player’s issue. “Have their lawyer contact our lawyer” was all they had to say. Underwhelming, to say the least. Case closed.Fatpirate
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The player has stopped responding to us, so we have closed the case.Iwildcasino
Player says that after the casino changed hands, they have blocked their withdrawal despite being verified.
Comments
Player says that after the casino changed hands, they have blocked their withdrawal despite being verified.Solution
The game provider has initiated an investigation rendering this beyond the scope of the PAB service. Case closed.Winit
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winit is ignoring player complaints.All British Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The parties involved reached a conclusion in this case, returned the deposits to a 3rd party that was involved, and confiscated the winnings. The player was advised that if they wished to pursue the case they should read the Terms — the Complaints or Disputes section in particular — and follow the procedures there relating to the casino’s ADR. Case is closed here at Casinomeister.Brazino777
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player has taken their case to a government agency. As per our PAB rules, that ends our involvement in the case.Bitstarz Casino
Player says that their winnings have been repeatedly confiscated.
Comments
Player says that their winnings have been repeatedly confiscated.Solution
Player won money from a free bonus, which was bound by the max cash out rules per the casino's Terms and Conditions. Case closed.GrandEagleCasino
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
We’ve received detailed evidence from the casino supporting their decision against the player. Case closed.TrueLuck
Issue unclear.
Comments
Issue unclear.Solution
Player did not respond to us despite multiple attempts. Case closed.Goldenbet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.PlayOJO Casino
Player says that despite being verified they are unable to withdraw but they are able to deposit and play.
Comments
Player says that despite being verified they are unable to withdraw but they are able to deposit and play.Solution
In the middle of working on their case, despite repeated attempts, the player stopped responding to us. We are unable to resolve this without their input, so case closed as per PAB rules.Lottomart Casino
Player feels that Source of Wealth requirements are an intrusion into their privacy.
Comments
Player feels that Source of Wealth requirements are an intrusion into their privacy.Solution
Player had posted on Truspilot before submitting. This left us unable to negotiate further. Case closed.SCR66
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player did not respond to us despite repeated attempts. Case closed as per PAB rules.iNetBet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Betfred Casino
Player says that the casino refuses to pay out as they made deposits using a 3rd party card.
Comments
Player says that the casino refuses to pay out as they made deposits using a 3rd party card.Solution
Case in progress.Captain cooks
Player says that they have been in the verification process for over a week.
Comments
Player says that they have been in the verification process for over a week.Solution
Player submitted their case to multiple other sites at the same time they submitted it here thinking that more is better. Wrong. Case closed.Betizy
Player says that their winnings were confiscated with the casino claiming player broke Terms.
Comments
Player says that their winnings were confiscated with the casino claiming player broke Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that betizy.io is ignoring player complaints.Oshi Casino
Player says that they are encountering unexpected delays trying to withdraw.
Comments
Player says that they are encountering unexpected delays trying to withdraw.Solution
The casino confirms that the player's payment was en route; the player did not respond to our request for confirmation, which, in our experience means the monies were received -- if they hadn't been, we would have heard about it.Spinpanda5
Player says that they would like their deposits back as they were playing from a restricted country
Comments
Player says that they would like their deposits back as they were playing from a restricted countrySolution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SpinPanda is ignoring player complaints.WildCasino
Player says that they have been unable to claim the rewards the casino is offering on Telegram.
Comments
Player says that they have been unable to claim the rewards the casino is offering on Telegram.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.BetWhale
Player says that their balance has been reduced by the amount of their withdrawal, but they have not yet been...
Comments
Player says that their balance has been reduced by the amount of their withdrawal, but they have not yet been paid.Solution
Despite repeated attempts, the player did not respond to basic questions about their issue. Case closed.1wmkff.life
Player says that their withdrawal has not been paid in the promised timeframe.
Comments
Player says that their withdrawal has not been paid in the promised timeframe.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 1wmkff.life is ignoring player complaints.LuckyTrunk
Player says that their balance was confiscated with the casino claimed a breach of Terms.
Comments
Player says that their balance was confiscated with the casino claimed a breach of Terms.Solution
Player has taken their case to the ADR.Donbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Casino’s only reply was to say they would only discuss the case with the player. Typical “talk to the hand” response from this casino, we’ve seen it many times now. We hear that players seldom get fair treatment when dealing with the casino directly. Case closed.NYspins Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Winor
Player says that casino asked them to pay a very large fee in order to withdraw. And has also notified...
Comments
Player says that casino asked them to pay a very large fee in order to withdraw. And has also notified the player that they will soon close.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that winor.win is ignoring player complaints.Oshi Casino
Player says that despite their deposit leaving their bank account, it does not appear in their casino account.
Comments
Player says that despite their deposit leaving their bank account, it does not appear in their casino account.Solution
Player reports they have now been paid in full.Duckylucky
Despite being a "golden goose", the player has been waiting over ten days for their withdrawal.
Comments
Despite being a "golden goose", the player has been waiting over ten days for their withdrawal.Solution
Player says that they received only one of two withdrawals. Unfortunately, the casino has stopped responding to both us and the player, so we appear to have reached the end of the road on this one. Case closed.mrq.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that mrq.com is ignoring player complaints.Dafabet
Player says that despite their withdrawal showing as completed in their casino account, the money has not arrived in their...
Comments
Player says that despite their withdrawal showing as completed in their casino account, the money has not arrived in their bank account.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Dafabet is ignoring player complaints.1win
Player says that their deposit has not appeared in their account.
Comments
Player says that their deposit has not appeared in their account.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 1wmkff.life is ignoring player complaints.Winamax
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winamax is ignoring player complaints.MineBit
Player says that casino confiscated their winnings and closed their account giving a series of invalid reasons.
Comments
Player says that casino confiscated their winnings and closed their account giving a series of invalid reasons.Solution
The player ignored our rules and took their case to another arbitrator while we were working on it, reducing their chance of a favourable outcome and wasting our time. Case closed at both arbitration sites.Zula Casino
Player says that they are unable to withdraw their winnings as they have multiple accounts.
Comments
Player says that they are unable to withdraw their winnings as they have multiple accounts.Solution
Case in progress.Duelz
Player says that they are not able to withdraw as there was another account in the household.
Comments
Player says that they are not able to withdraw as there was another account in the household.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Duelz is ignoring player complaints.PokerStars Casino
Player is having difficulty after their payment was rejected by their bank.
Comments
Player is having difficulty after their payment was rejected by their bank.Solution
True to form PokerStars had nothing to say about the player’s case. Case closed but our PokerStars Warning will be updated to let players know that they are still up to their old tricksy ways.UltraCasino
Player says that their deposit left their bank but has not appeared in their casino account balance.
Comments
Player says that their deposit left their bank but has not appeared in their casino account balance.Solution
Due to a failed deposit, the player ended up owing the casino.WildTokyo
Player feels that withdrawal rules are too limiting.
Comments
Player feels that withdrawal rules are too limiting.Solution
Player submitted their case; then, within the next few hours, spent their balance. Case closed.1win
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.PlayOJO Casino
Player says that their account was closed but they are unclear why, the casino "sent the withdrawals to an account...
Comments
Player says that their account was closed but they are unclear why, the casino "sent the withdrawals to an account not even in my name" and their balance has not been returned as promised.Solution
Player reports they have now been paid in full.AKBets
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that AKBets is ignoring player complaints.Vavada
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Vavada is ignoring player complaints.Aboutslots
Player says that their giftcard was invalid when they tried to redeem it and that after two months of trying...
Comments
Player says that their giftcard was invalid when they tried to redeem it and that after two months of trying it still hasn't been replaced.Solution
Case in progress.Playgrand Casino
Player says that their winnings were confiscated and their deposits returned.
Comments
Player says that their winnings were confiscated and their deposits returned.Solution
Casino has given the player their decision and said “take it to the ADR”. That’s the end of the road for us, case closed.All British Casino
Player says that they do not want to comply with SoW checks.
Comments
Player says that they do not want to comply with SoW checks.Solution
Player refused to submit certain documents which a casino is required by law to request in their jurisdiction. Case closed.Betzino
Player says that despite casino claim that a withdrawal was cancelled and the money returned to their account, their balance...
Comments
Player says that despite casino claim that a withdrawal was cancelled and the money returned to their account, their balance did not increase accordingly.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betzino is ignoring player complaints.Astrozino
Player says that the casino refuses to pay despite their account being verified.
Comments
Player says that the casino refuses to pay despite their account being verified.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Astrozino is ignoring player complaints.Epicbet
Player says that the casino accused them of multiple accounts and confiscated their balance.
Comments
Player says that the casino accused them of multiple accounts and confiscated their balance.Solution
Player had submitted their issue to multiple arbitration sites simultaneously. This reduces the player's chance of a favourable outcome and is a violation of PAB rules. Case closed.BluechipCasino
Player says that after using a bonus, their winnings were confiscated when they tried to withdraw.
Comments
Player says that after using a bonus, their winnings were confiscated when they tried to withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Bluechip Casino is ignoring player complaints.ThePokies
Player is having difficulty with KYC.
Comments
Player is having difficulty with KYC.Solution
Player reports they have now been paid in full.supacasi.io
Player says that their winnings were confiscated with the casino claiming they broke bonus Terms. Player says they did not...
Comments
Player says that their winnings were confiscated with the casino claiming they broke bonus Terms. Player says they did not accept any bonus.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that supacasi.io is ignoring player complaints.LV BET Casino
Player says that after winning and requesting a withdrawal, their account was closed; and after one month, the casino remains...
Comments
Player says that after winning and requesting a withdrawal, their account was closed; and after one month, the casino remains unresponsive.Solution
The casino’s case against the player concerned claims of falsified documents. This is a matter for the casino’s designated ADR and that’s where we guided the player to turn. Case closed.MelBet
Player says that they are unable to withdraw as "all withdrawal methods ... have been showing as unavailable" and that...
Comments
Player says that they are unable to withdraw as "all withdrawal methods ... have been showing as unavailable" and that support is offering no help.Solution
After first insisting “withdrawals are not available at this time”, the casino then changed tack and insisted that in order to withdraw, the player needed to deposit 3.5 times the amount... that they wanted to withdraw. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that MelBet has lost touch with reality.Luckywave
Player is having difficulty getting verified.
Comments
Player is having difficulty getting verified.Solution
The casino reports the player has now been paid in full. The player did not respond to our repeated requests for confirmation, so we are assuming all is well. Based on many years of experience -- if it wasn't, we would have heard about it from the player.Luckystar
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino unresponsive to us and now closed.Slotexpress
Player says that their winnings were confiscated for breaking Terms.
Comments
Player says that their winnings were confiscated for breaking Terms.Solution
Player withdrew the returned deposits -- that is typically taken as having accepted the settlement offer, so there is nothing further we can do here. Case closed.BC.Game
Player submitted two PABs for the same issue.
Comments
Player submitted two PABs for the same issue.Solution
Closing this duplicate.BC.Game Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
As usual, and as per our warning, BC.Game is ignoring the player's issue. Case closed.Realprize
Player says that their account was closed after depositing.
Comments
Player says that their account was closed after depositing.Solution
RealPrize responded to say “player had already received back more than the total value of his Gold Coin purchases ... we must respectfully decline Mr. Rivera’s demand for the purported funds he claims are owed.” Player was booted off their site for unspecified Terms violations. Player was unavailable for comment and the case was closed accordingly.BwinCasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Bwin Casino is ignoring player complaints.RagingBullSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.24Bettle
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 24Bettle is ignoring player complaints.FortuneJack Casino
Player says that that the conversion rate was incorrect and they did not receive their appropriate bonus.
Comments
Player says that that the conversion rate was incorrect and they did not receive their appropriate bonus.Solution
Case has been resolved to the player's satisfaction.PlayOJO Casino
Player says that despite being verified, they have been waiting over 4 days (at time of writing) for their withdrawal.
Comments
Player says that despite being verified, they have been waiting over 4 days (at time of writing) for their withdrawal.Solution
Player reports they have now been paid in full.Betsson Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.SlotoCash Casino
Unclear.
Comments
Unclear.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.RichSweeps Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.SlotoCash Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Vivatbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino provided evidence showing the player had a previous account and had attempted to take multiple Welcome bonuses. While this may have been an honest mistake it was a violation of the Terms and as such the casino’s actions against the player were justified. Case closed.BC.Game Casino
Player says "account balance disappeared without my authorization".
Comments
Player says "account balance disappeared without my authorization".Solution
Casino has yet again lived up to the longstanding warning we have against them on our forums and refuses to discuss the player's issue. Case closed.BETMGM
Player says that their account is under review
Comments
Player says that their account is under reviewSolution
Player withdrew the refund of their deposit -- signalling acceptance of the offer and precluding further negotiations regarding their winnings. Case closed.1xbet
Player says that a human intermediary between him and the website is not paying. This is impossible for us to...
Comments
Player says that a human intermediary between him and the website is not paying. This is impossible for us to peruse and beyond the scope of our PAB service.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 1xbet is ignoring player complaints.Viperwin
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Viperwin is ignoring player complaints.BCGAME
Player says that there has been "unauthorised access" to their account.
Comments
Player says that there has been "unauthorised access" to their account.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.x7casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player says that the issue has been resolved to their satisfaction.Tonybet
Player says that the casino provided a "false incentive to deposit" with a misleading email.
Comments
Player says that the casino provided a "false incentive to deposit" with a misleading email.Solution
Case in progress.LuckylandSlots
Player says that their account was closed with their withdrawals left unpaid.
Comments
Player says that their account was closed with their withdrawals left unpaid.Solution
Casino refuses to discuss the issue with us, pointing to dispute resolution procedures as outlined in the Terms. Case closed.Luckypari
Player says that despite sending all requested documents were rejected and the casino has become unresponsive.
Comments
Player says that despite sending all requested documents were rejected and the casino has become unresponsive.Solution
Player reports they have now been paid in full.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Zinkra
Player says that their withdrawal was cancelled with the casino claiming a breach in Bonus Terms.
Comments
Player says that their withdrawal was cancelled with the casino claiming a breach in Bonus Terms.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Duelz Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Geniejackpot
Player says that they are unable to withdraw and support is unresponsive.
Comments
Player says that they are unable to withdraw and support is unresponsive.Solution
Player reports they have now been paid in full.WinSpirit
Player says that after winning $1.5 million their account was promptly closed. They were not paid.
Comments
Player says that after winning $1.5 million their account was promptly closed. They were not paid.Solution
Case in progress.Betpanda.io
Player says that there was an "unauthorised withdrawal from my casino account & impersonation of casino staff".
Comments
Player says that there was an "unauthorised withdrawal from my casino account & impersonation of casino staff".Solution
It turned out that the player, instead of logging into the casino directly, followed links from WhatsApp and Telegram that took them to an imposter site. So when they gave it their login and password -- the scammers use the info to access their account at the real casino and drain their balance. Given that the real casino is unlicensed, there is no authority to turn to.Luckyland Slots Casino
Player says that they were "deactivated" for violating Terms.
Comments
Player says that they were "deactivated" for violating Terms.Solution
This casino refuses to discuss the player's case with us, instead pointing to the procedures for dispute resolution as outlined in their Terms. Case closed.BetBolt
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that BetBolt is ignoring player complaints.Playamo
Player says that their winnings have been confiscated.
Comments
Player says that their winnings have been confiscated.Solution
The player did receive their deposit back, but as they ignored our PAB rules and submitted their case to multiple arbitrators simultaneously -- they reduced their chances of a successful outcome and wasted our time. Case closed.Betkin
Player says that it has been weeks but their deposit still doesn't show in their casino account.
Comments
Player says that it has been weeks but their deposit still doesn't show in their casino account.Solution
This unlicensed casino has disappeared from the internet. Case closed.Jackpotter
Affiliate says that they are having difficulty getting paid.
Comments
Affiliate says that they are having difficulty getting paid.Solution
Case in progress.Nyxbets
Player says that casino refuses to pay withdrawal because of third party deposit.
Comments
Player says that casino refuses to pay withdrawal because of third party deposit.Solution
Player ignored our PAB rules, publicly posting details of their case as well as threats towards the casino -- reducing their chances of a successful outcome to zero and wasting our time. Case closed.N1 Casino
Player says that their winnings were confiscated but that they did not break the bonus Terms.
Comments
Player says that their winnings were confiscated but that they did not break the bonus Terms.Solution
In the end the player admitted that the Terms had been applied as written but still felt they were confusing and unfair. In situations like the it is much better to raise that objection before the money is spent and gone. Case closed.GG.bet
Player says that their withdrawl was not paid and their account was closed with the casino claiming multiple accounts.
Comments
Player says that their withdrawl was not paid and their account was closed with the casino claiming multiple accounts.Solution
Player reports they have now been paid in full.PlayOJO Casino
Player claims the casino paid their withdrawal to someone else's card.
Comments
Player claims the casino paid their withdrawal to someone else's card.Solution
Player reports they have now been paid in full.PayByMobileSlots
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player already has an open case with the UKGC. As per PAB rules, that precludes our involvement. Case closed.Casinoandyou
Player says that they are unable to verify, withdraw or receive a refund.
Comments
Player says that they are unable to verify, withdraw or receive a refund.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Casinoandyou is ignoring player complaints.SunriseSlots
Player is having difficulty withdrawing after accepting a bonus.
Comments
Player is having difficulty withdrawing after accepting a bonus.Solution
Player chose to interpret the rules in a way favourable to them. Unfortunately, this is not what was written. They refused to understand that what they wanted the rules to be, did not change said rules. They refused to listen, became abusive and were shown the door.StarsplaySuomi
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that StarsplaySuomi is ignoring player complaints.sixty6.com
Player says that despite their withdrawal being approved, their account was suddenly closed.
Comments
Player says that despite their withdrawal being approved, their account was suddenly closed.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Monsterwin2
Player believed their game was unfair because it was behaving improperly and they wanted us to investigate.
Comments
Player believed their game was unfair because it was behaving improperly and they wanted us to investigate.Solution
Player wanted us to investigate the game’s fairness. Such requests are beyond the scope of the services we are able to offer at Casinomeister. Case closed.GoldexCasino
Player says "this casino didn’t give my money back".
Comments
Player says "this casino didn’t give my money back".Solution
Player did not answer our request for further information related to their case despite our repeated attempts. Case closed as per PAB rules.21 Casino
Player says that casino has closed their account due to "playing in ‘bad faith’".
Comments
Player says that casino has closed their account due to "playing in ‘bad faith’".Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Unibet Casino
Player says that their winnings were confiscated and their account closed.
Comments
Player says that their winnings were confiscated and their account closed.Solution
Casino says they will not change their decision; we've sent player to the casino's official ADR. Case closed.BC.Game Casino
Player says that their account was locked and they are unable to access their balance.
Comments
Player says that their account was locked and they are unable to access their balance.Solution
Again, as per our longstanding warning, BC.Game is ignoring player complaints. Case closed. Later: case re-opened on the occasion of a rep coming forward to deal with past cases.GoldenMister77
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The case has been resolved.HorusCasino
Player says their winnings were confiscated and their account closed for "bonus abuse".
Comments
Player says their winnings were confiscated and their account closed for "bonus abuse".Solution
It appears the casino has refunded their deposits; unfortunately, the player did not respond to our requests for confirmation.Zodiac casino lixium
Unclear. Waiting for response from player.
Comments
Unclear. Waiting for response from player.Solution
Player did not respond to basic questions. Case closed.Goldenpharaoh
Player says that they have been waiting over 2 months for their withdrawal.
Comments
Player says that they have been waiting over 2 months for their withdrawal.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that goldenpharaoh.bet is ignoring player complaints.BetMaximus.win
Player is having repeated difficulties withdrawing.
Comments
Player is having repeated difficulties withdrawing.Solution
Player reports they have now been paid in full.SkyBet
Player says that they were unable to withdrawal and the casino has closed their account.
Comments
Player says that they were unable to withdrawal and the casino has closed their account.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SkyBet is ignoring player complaints.Golden Tiger Casino
Player is having difficulty with their loyalty points.
Comments
Player is having difficulty with their loyalty points.Solution
The casino explained how the loyalty points were being administered and that they had been managed correctly in the player’s case, the player didn’t like it but that doesn’t make it a viable case against the casino. Case closed.iNetBet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player’s actions left the casino with good evidence that the player had shown bad faith regarding their deposits. Although the player appealed their decision the casino was unmoved and their original decision remained in place. Case closed.Sportzino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Bitstarz Casino
Player says that their winnings have been confiscated with the casino claiming a bonus Terms breach.
Comments
Player says that their winnings have been confiscated with the casino claiming a bonus Terms breach.Solution
Player became extremely abuse -- case closed and player banned from site.PowerPlay Casino
Player says that their winning were withheld for breaking the Terms of a bonus they did not accept.
Comments
Player says that their winning were withheld for breaking the Terms of a bonus they did not accept.Solution
The player claimed that they were never made aware that a bonus had been attached to their account, and thus could never know that their winnings were capped by a Max WD clause. The casino did not have logs to prove that they had made the player aware but there was some evidence from the casino that they player had said (paraphrasing) “if I had known this was such a bad bonus I never would have accepted it”. With little to go on we decided to favour the casino although we freely admit that was a judgement call given the circumstances. Case closed.Bitstarz Casino
Player says that after they submitted verification documents, the casino confiscated their winnings and closed their account claiming they are...
Comments
Player says that after they submitted verification documents, the casino confiscated their winnings and closed their account claiming they are in a restricted country.Solution
The casino reported that there had been multiple instances of max bet violations and as such they were not willing to grant an exception. Case closed.Bets.io Casino
Player says that the casino blocked their account and withheld winnings, claiming “advantage play”.
Comments
Player says that the casino blocked their account and withheld winnings, claiming “advantage play”.Solution
The casino made claims against the player but was suddenly unavailable for comment when we asked for supporting evidence. Given that the casino had for months made various other unsupported claims — their emails from Casinomeister “didn’t work”, the site was perpetually “inaccessible” to them, they’d forgotten “how to use” the site, etc — it came as little surprise that they were suddenly unable to discuss evidence that only they had ever seen. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Bets.io.Mr Vegas Casino
Player says they did not receive the payment that the casino claims they sent.
Comments
Player says they did not receive the payment that the casino claims they sent.Solution
The casino says the player did not wait long enough for the payment to go through and that it should have arrived within the next few business days; the player did not respond to our repeated requests for confirmation. So we are assuming they received their payment as expected.Cazeus
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player’s SE request at an unlicensed casino was ignored and they lost money because of it. Unfortunate, but unlicensed casinos will do that and not break a sweat, and that’s what happened. Don’t do drugs — not saying the player did but … just general advice — and don’t play at unlicensed casinos. Case closed.Wild.io Casino
Player says that their unfinished rounds were tallied as losses when they returned four days later.
Comments
Player says that their unfinished rounds were tallied as losses when they returned four days later.Solution
Casino says that they've acted in accordance with their Terms and if the player wants to pursue the issue further they are going to have engage a lawyer.Donbet
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Donbet is ignoring player complaints.Win.Casino
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.Solution
The supposed Terms violation ended up being this clause at the end of a statement regarding Restricted games: “or other games of this sort not listed”. That is a hopelessly vague Term and leaves the door wide open for the casino to interpret, or misinterpret, it to include anything they want. The point is that the player simply could not know whether they were playing a (supposedly) Restricted game or not. The casino’s only response was "Our specialists, after carefully reviewing the case, decided to leave it [the Terms] unchanged.” Case closed but a Warning will be issued against the site for vague and predatory Terms.Luckystar
Player says that their payment has been delayed with no reason given.
Comments
Player says that their payment has been delayed with no reason given.Solution
Player reports they have now been paid in full. They were also informed that the casino is closing.LIVEXDEP
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us despite repeated attempts. Case closed.Lottoland
Player says that they did not receive their withdrawals and their account was closed.
Comments
Player says that they did not receive their withdrawals and their account was closed.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Fezbet
The player is asking for compensation, but the reasons for this are unclear.
Comments
The player is asking for compensation, but the reasons for this are unclear.Solution
The player’s argument was that the casino had stalled and obfuscated — effectively violating their own Terms — and that caused the player to spend their balance. Our position is that no matter what the reasons if the player spends their balance then there is no money to reclaim and thus no case to pursue. This is especially true in the case of weak and toothless licensing such as was the case here. Case closed.grand slot palace
The player opened this PAB asking for a previous PAB to be re-opened.
Comments
The player opened this PAB asking for a previous PAB to be re-opened.Solution
We’ve responded in the original PAB and closed this one since it is a duplicate.Spacelilly
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Spacelilly is ignoring player complaints.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.RagingBull
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
It appears that the player has now been paid in full.WooCasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The issue has been resolved to the player's satisfaction.GGBET
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player appears to have been paid in full.Duckyluck
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Betchain
Player says that despite being verified, their account was closed and winnings confiscated.
Comments
Player says that despite being verified, their account was closed and winnings confiscated.Solution
Player reports they have now been paid in full.1win
Player says that their balance was confiscated and their account closed.
Comments
Player says that their balance was confiscated and their account closed.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 1win.com is ignoring player complaints.1xbet
Player is having difficulty with KYC.
Comments
Player is having difficulty with KYC.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 1xbet is ignoring player complaints.Kokobet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Kokobet is ignoring player complaints.Wildrobin
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The issue has been resolved to the player's satisfaction.Luck.com
Player says that their account was locked and they are unable to withdraw.
Comments
Player says that their account was locked and they are unable to withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Luck.com is ignoring player complaints.Jokeraces Casino
Player says that despite advertising withdrawal times of 24-48hrs, the casino has now told them it will be 7-21 business...
Comments
Player says that despite advertising withdrawal times of 24-48hrs, the casino has now told them it will be 7-21 business days.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jokeraces is ignoring player complaints.Casinova
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player kept responding with AI chatbot slop that did not answer our questions about their complaint. Impossible to proceed. Case closed.Parimatch
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Parimatch is ignoring player complaints.Lollybet
Player says that their account closed after withdrawal request and their balance confiscated.
Comments
Player says that their account closed after withdrawal request and their balance confiscated.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Lollybet is ignoring player complaints.Sevenplay casino
Player is having difficulty verifying their account in order to withdraw.
Comments
Player is having difficulty verifying their account in order to withdraw.Solution
The casino informed us that the player had failed KYC procedures on the grounds of inadmissible documents. The player promptly requested that we close their case. Odd coincidence that, but who are we to question such things? Case closed.MrJonesCasino
Player says that they are not being credited with their winnings.
Comments
Player says that they are not being credited with their winnings.Solution
Player reports they have now been paid in full.Goldenbet
Player says that when they attempted to withdraw their account was abruptly closed.
Comments
Player says that when they attempted to withdraw their account was abruptly closed.Solution
The casino refuses to discuss the player's issue with us. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Goldenbet is ignoring player complaints.Luckysteakwin
Player says that they are being asked to pay to withdraw.
Comments
Player says that they are being asked to pay to withdraw.Solution
No response from the casino and the player seems to have abandoned their case: case closed.BohoCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.FortuneJack Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Given that this is a six year old issue and the operator has changed hands in this period, the new orners are unsurprisingly unwilling to discuss it further. Case closed.Bitcasino.io
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Case in progress.Slotozen
Player says that their winnings were confiscated, deposits returned and their account closed with the casino claiming "fraudulent actions"
Comments
Player says that their winnings were confiscated, deposits returned and their account closed with the casino claiming "fraudulent actions"Solution
The gist of the player’s complaint was that they wanted the casinos to either let them back into their accounts or explain why that wasn’t possible. The casinos are under no obligation to do that, where the balance has been paid they are free to end their relationship with the player without explanation. We forwarded the player’s request to the casino, case closed.Highroller
Player is having difficulty with verification.
Comments
Player is having difficulty with verification.Solution
Player has taken their case to the licensing body. Case closed as per our rules.Velobet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Casino refuses to discuss this player's issue with us. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Velobet is ignoring player complaints.iWild Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Mega Riches Casino
Player says that they are having difficulty withdrawing partially due to the involvement of a third party in their account.
Comments
Player says that they are having difficulty withdrawing partially due to the involvement of a third party in their account.Solution
The casino was unresponsive so the player took their case to the casino’s designated ADR. Case closed.Cryptorino
Player says that they are having technical problems with a game.
Comments
Player says that they are having technical problems with a game.Solution
Turned out the player had left their game unattended for an extended period, the casino terminated their play round. Player claims it waas only 30 minutes, the casino says it was several hours. The player decided to pursue legal channels against the casino. Case closed.CasiGO
Player says that their winnings were "capped and confiscated".
Comments
Player says that their winnings were "capped and confiscated".Solution
The casino has re-opened the player's case with eCOGRA, ending our involvement.MrOCasino
Player says that they can't withdraw as the casino claims they played restricted games.
Comments
Player says that they can't withdraw as the casino claims they played restricted games.Solution
Player says that the issue has been resolved to their satisfaction.Ybets Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
ybets.net failed to respond but we continued to press them. Then they responded and said the player should submit a withdrawal. The player did so; they cancelled it. This was repeated a few times. Player was never able to withdraw. We posted a Warning.Amonbet
Player says that after depositing, they put in a request to withdraw most of the amount, but this has been...
Comments
Player says that after depositing, they put in a request to withdraw most of the amount, but this has been "ignored" by the casino.Solution
Case in progress.iNetBet Casino
Player says that their withdrawal was denied with the casino claiming bonus Terms were broken.
Comments
Player says that their withdrawal was denied with the casino claiming bonus Terms were broken.Solution
Case in progress.ImperiumStake
Player says that casino refused their withdrawal, blocked their account and then asked them to "deposit the 500euro in 3days...
Comments
Player says that casino refused their withdrawal, blocked their account and then asked them to "deposit the 500euro in 3days else account will be deleted".Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that ImperiumStake is ignoring player complaints.Goldenbet
Player is having difficulty with the verification process.
Comments
Player is having difficulty with the verification process.Solution
Player says that they have been verified and successfully withdrawn.Duckyluck
Player is having difficulty verifying their account.
Comments
Player is having difficulty verifying their account.Solution
The issue was resolved to the player's satisfaction.LeoVegas Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player was paid and the case is closed.LeoVegas Casino
Player says that after depositing, their account was closed and they have since been trying to verify it.
Comments
Player says that after depositing, their account was closed and they have since been trying to verify it.Solution
Case in progress.CasinoJax
Player says that they have been waiting over a week for payment.
Comments
Player says that they have been waiting over a week for payment.Solution
The casino was non-responsive. Our contacts at the casino group were able to help and the player was paid in full. Case closed.BK8
Player says that their winnings were confiscated and their account suspended.
Comments
Player says that their winnings were confiscated and their account suspended.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that bk8mysd is ignoring player complaints.PalaceofChance
Duplicate of first PAB ticket.
Comments
Duplicate of first PAB ticket.Solution
Closed.Palace of Chance
Player says that casino refused to pay winnings as they are claiming Bonus Terms violation.
Comments
Player says that casino refused to pay winnings as they are claiming Bonus Terms violation.Solution
The player’s complaint hinged on the belief that if they asked for their money to be paid out then that was the same as the money being removed from their account and received in their bank, but asking is not the same as it actually happening and assuming it is was the cause of the problems here. In the end the player conceded that there was no longer a case to pursue here. Case closed.Ducky luck
Player says that they are having KYC problems as casino is questioning the authenticity of the documents provided.
Comments
Player says that they are having KYC problems as casino is questioning the authenticity of the documents provided.Solution
The casino required some specific documents, we passed that on to the player and … they disappeared, never to be heard from again. Needless to say, case closed.Allyspin
Player says that they are still waiting for their withdrawals to be approved after 8 days.
Comments
Player says that they are still waiting for their withdrawals to be approved after 8 days.Solution
Player originally submitted withdrawals, then changed their mind and cancelled them and stopped responding to us. Case closed.Spinsamerica
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Betrixcasino
Player says that their winnings were confiscated and their deposit returned.
Comments
Player says that their winnings were confiscated and their deposit returned.Solution
We had submitted the issue to the casino several times without response. When the player asked the casino for an update on the case they were told “cannot discuss because Casinomeister is involved”. Of course we were not “involved” because the casino had ignored all our attempts at discussing the matter. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at BetrixCasino.luckystar
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Basswin07
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The casino refused to discuss the player’s case, falsely claiming “data protection” and other similar nonsense. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at BassWin.Klikkikasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino was unresponsive, but player has been paid.Rolla Casino
Player says that when they tried to withdraw, the casino closed their account.
Comments
Player says that when they tried to withdraw, the casino closed their account.Solution
Player took their case to the licensing authority, ending our evolvement (as described in the PAB rules and procedures). Case closed.MrPunter Casino
Player says that they have been waiting 9 days for their withdrawal.
Comments
Player says that they have been waiting 9 days for their withdrawal.Solution
Player reports they have now been paid in full.Nix.bet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino and player said the player had not waited the standard 48 hours for payment. Player did not respond to our request for payment confirmation despite our repeated attempts. In our experience, this means the player was indeed paid.Betsson Casino
Player says that their balance was confiscated and their account closed with the casino claiming a Terms violation.
Comments
Player says that their balance was confiscated and their account closed with the casino claiming a Terms violation.Solution
The casino provided ample evidence to support their actions against the player, case closed.Rolla
Player says that their account was closed and their withdrawal not paid.
Comments
Player says that their account was closed and their withdrawal not paid.Solution
The casino had nothing to say other than “won’t discuss player’s case with 3rd party”. We offered to have the player sent a Letter Of Authorisation but they ignored it. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Rolla.Winz.io Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino provided evidence of player fraud. Case closed.SlotoCash Casino
Player says that they are unhappy with new, lower cash out limit.
Comments
Player says that they are unhappy with new, lower cash out limit.Solution
The casino listened to the player’s argument, and reiterated their commitment to the lowered withdrawal limits: case closed.Cosmobet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player did not respond to us despite repeated attempts on our part. Case closed.Spinpanda
Waiting on issue summary.
Comments
Waiting on issue summary.Solution
Player did not respond to us despite multiple attempts. Case closed.SlotsandCasino
Player is having technical difficulty with documents for verification.
Comments
Player is having technical difficulty with documents for verification.Solution
Player reports they have now been paid in full.CasinoVibes
Player says that their account was closed with the casino 'stating irregularities in sign up'.
Comments
Player says that their account was closed with the casino 'stating irregularities in sign up'.Solution
Casino is within their rights to close a player's account where no money is owed. Case closed.Winz.io Casino
Player says that their withdrawal was blocked due to "impossible source of funds request".
Comments
Player says that their withdrawal was blocked due to "impossible source of funds request".Solution
The player ignored the PAB Rules, violated them a number of times, and that’s killed their PAB. Case closed.LeoVegas Casino
Player says that their account has been blocked.
Comments
Player says that their account has been blocked.Solution
The player has received their payment but the casino chose to close their account -- which is their prerogative. Case closed.RollXO Casino
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
Player reports they have now been paid in full.JackpotCityCasino
Player says that the casino suspended their account and confiscated their winnings.
Comments
Player says that the casino suspended their account and confiscated their winnings.Solution
It turns out that the player has already taken their case to eCOGRA, Kahnawake and possibly Small Claims court. As per the PAB rules, this precludes our involvement. Case closed.Luckywave
Player says that their winnings were confiscated with the casino claiming bonus Terms were violated.
Comments
Player says that their winnings were confiscated with the casino claiming bonus Terms were violated.Solution
Case in progress.RolltheWin
Player is having difficulty withdrawing claiming that the casino repeatedly asks them to deposit in order to withdraw -- deposits...
Comments
Player is having difficulty withdrawing claiming that the casino repeatedly asks them to deposit in order to withdraw -- deposits made, no payment received.Solution
The casino's website is gone and there is no way to contact them. Case closed.GrandSlotPalace
Player says that they have been waiting over a year for payment.
Comments
Player says that they have been waiting over a year for payment.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that GrandSlotPalace is ignoring player complaints.BetNFlix
Player says that their winnings were confiscated with the casino claiming multiple Terms violations.
Comments
Player says that their winnings were confiscated with the casino claiming multiple Terms violations.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that BetNFlix is ignoring player complaints.tip-top.bet
Player says that they have been waiting 3 months for payment.
Comments
Player says that they have been waiting 3 months for payment.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that tip-top.bet is ignoring player complaints.PlayOJO Casino
Unclear as yet.
Comments
Unclear as yet.Solution
Case in progress.Slotmonkey
Player says that their winnings and balance were confiscated for breaking Terms.
Comments
Player says that their winnings and balance were confiscated for breaking Terms.Solution
Player admits they broke Terms. Therefore winnings are forfeit. Case closed.mrq.com
Player says that casino refused to pay winnings and only refunded part of deposit claiming a Terms breach.
Comments
Player says that casino refused to pay winnings and only refunded part of deposit claiming a Terms breach.Solution
Player has gone to casino's ADR which precludes our involvement. Case closed as per PAB rules.Silver Oak Casino
Player says that they have been trying to get verified and withdraw for 3 months.
Comments
Player says that they have been trying to get verified and withdraw for 3 months.Solution
The casino provided evidence that the player had violated the Terms regarding having taken consecutive free bonuses, case closed.ElegantSpins
Player says that they are unable to withdraw as there are multiple accounts in the household.
Comments
Player says that they are unable to withdraw as there are multiple accounts in the household.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that ElegantSpins is ignoring player complaints.Yukon Gold Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player’s winnings were confiscated in order to pay outstanding debts at the casino. Case closed.21bit.com
The player believes that the casino is unfairly denying their winnings and returning their deposits.
Comments
The player believes that the casino is unfairly denying their winnings and returning their deposits.Solution
The casino’s position is that they offer their services to players that ARE NOT LEGALLY RESTRICTED from using them, and the onus is on the player to make that determination. The issue has now been bumped up the ladder for a higher ruling. Update: player reports they have now been paid in full.LuckyBlock
Player is having difficulty with the verification process.
Comments
Player is having difficulty with the verification process.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that LuckyBlock is ignoring player complaints.Ignition Casino
Player says that they were not allowed to withdraw as they had multiple accounts.
Comments
Player says that they were not allowed to withdraw as they had multiple accounts.Solution
Player reports the issue has been resolved to their satisfaction.N1 Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.BetMGM
Player says that they have been locked out of their account and asked for documents.
Comments
Player says that they have been locked out of their account and asked for documents.Solution
Player reports the issue has been resolved and they have now been paid their withdrawal.Betmaster.bet
Player says that their account was closed with the casino alleging multiple accounts.
Comments
Player says that their account was closed with the casino alleging multiple accounts.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betmaster.bet is ignoring player complaints.Ragingbullslots.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player responses incoherent and inconsistent. Case closed.Gamblor Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Gamblor is ignoring player complaints.bet365 Casino
Player says that they have been locked out of their account.
Comments
Player says that they have been locked out of their account.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Bet365 is ignoring player complaints.SpinGalaxy
Player says that the deposit limits are not working as expected.
Comments
Player says that the deposit limits are not working as expected.Solution
Player reports the issue has been resolved.YabbyCasino
Player says that they are having difficulty with the verification process.
Comments
Player says that they are having difficulty with the verification process.Solution
The player played away their balance. Case closed.Digil khalif
It seems the player was using a 3rd party to place bets at the casino and their money was taken.
Comments
It seems the player was using a 3rd party to place bets at the casino and their money was taken.Solution
A problem of this nature is basically a private local matter and well beyond the scope of the services we offer. Case closed.Wildwestwins
Player says that casino requires a deposit for verification.
Comments
Player says that casino requires a deposit for verification.Solution
Player did not respond to us despite repeated attempts. Case closed as per PAB procedures.Brango casino
Player says that casino confiscated their winnings.
Comments
Player says that casino confiscated their winnings.Solution
In the course of investigating this case there were a number of discrepancies in the information they provided. As per the PAB Rules we reserve right to withdraw from any case where the player is providing false information. Case closed.Playfame
Player says that casino did not refund deposit despite casino claim that they have.
Comments
Player says that casino did not refund deposit despite casino claim that they have.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Playfame is ignoring player complaints.Betrunner
Player says that their account was closed and their money confiscated.
Comments
Player says that their account was closed and their money confiscated.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betrunner is ignoring player complaints.MrOCasino
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
The casino provided information that the player had violated the Terms on multiple occasions — multiple accounts and exceeding the free promotions permitted — which were sufficient to justify the casino’s actions against the player. Case closed.GrandeMondial
Player says that they are having difficulty with the rewards system.
Comments
Player says that they are having difficulty with the rewards system.Solution
Case in progress.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player says that the issue has been resolved.Videoslots Casino
Player says that their withdrawal has been approved but they haven't been paid.
Comments
Player says that their withdrawal has been approved but they haven't been paid.Solution
Within 48 hours the player reported having been paid in full. Case closed.Jackpot City Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports the case has been fully resolved.Rollbit
Player says that casino will not approve withdrawal saying that they have multiple accounts.
Comments
Player says that casino will not approve withdrawal saying that they have multiple accounts.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Rollbit is ignoring player complaints.Yukon Gold Casino
Player says that they are experiencing a malfunction.
Comments
Player says that they are experiencing a malfunction.Solution
The casino has explained how their Rewards system works. Player is not happy. Case closed.RiseofBets
Player says that their balance was confiscated without reason.
Comments
Player says that their balance was confiscated without reason.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RiseofBets is ignoring player complaints.All British Casino
Player is having difficulty getting their account verified.
Comments
Player is having difficulty getting their account verified.Solution
Player stopped responding to us. Case closed. Case re-opened on request, player finally provided documents and was paid.SpinGenie
Player is having difficulty verifying their account.
Comments
Player is having difficulty verifying their account.Solution
Player did not respond to us despite multiple attempts. Case closed.Videoslots Casino
Player says that their account was closed and their balance confiscated with no reason given.
Comments
Player says that their account was closed and their balance confiscated with no reason given.Solution
Player reports they have now been paid in full.Golden Lady Casino
Player says that the casino took more from their bank account than they deposited (under two different merchant names), gameplay...
Comments
Player says that the casino took more from their bank account than they deposited (under two different merchant names), gameplay was full of error messages and despite agreeing to refund the deposits, the casino has not.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Goldenlady is ignoring player complaints.BetMGM
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino has paid the player their balance and closed their account. Confirming payment with the player. Receipt of funds confirmed.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.7Bit Casino
Player says that there were "hidden and excessively high wagering requirements on deposits".
Comments
Player says that there were "hidden and excessively high wagering requirements on deposits".Solution
Players claim was that the wagering requirements were “illegal” in his country; the casino disagreed and suggested the player pursue their case through legal channels. We’re not qualified to be involved in such matters: case closed.N1 Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.WinOMania
The player claims that the casino improperly applied their “loss limit" causing unnecessary losses.
Comments
The player claims that the casino improperly applied their “loss limit" causing unnecessary losses.Solution
The casino reviewed their handling of the player’s loss limits, found the player had misunderstood the meaning of their loss limiting procedures, and said they were confident they had done as they should have. The player continues to dispute this which makes this one for the ADR: player was given instructions for engaging the ADR in the case. Case closed.Lottogo
Player says that they have been waiting just under 3 weeks for their payment.
Comments
Player says that they have been waiting just under 3 weeks for their payment.Solution
After several attempts, the casino has responded saying they refuse to discuss the player's case with us. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Lottogo is ignoring player complaints.Betmac
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning will be posted to alert players to the fact that Betmac is ignoring player complaints.Grand Mondial Casino
Player says that their VIP points have been suspended.
Comments
Player says that their VIP points have been suspended.Solution
Case in progress.Kudos Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us -- case closed as per PAB procedures.pinco
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
When we asked the player why he was using different versions of his name he became insulting and abusive. Case cancelled and the player will now have to look elsewhere for help with his casino complaints.BlueFox
Player is having difficulty with the SOW process.
Comments
Player is having difficulty with the SOW process.Solution
After 6 weeks of us prodding the casino they were still unable and/or unwilling to give a meaningful response to the player’s case which had been ongoing for almost 4 months. Endless repetitions of “investigating, will inform the player” and doing nothing is shabby behaviour and players should not tolerate it. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at BlueFox. *Update: a week after our warning was posted, the player was paid in full.Spillover 2025
The total in this Ticket is a manually entered number that represents monies recovered in 2025 that relate to Tickets...
Comments
The total in this Ticket is a manually entered number that represents monies recovered in 2025 that relate to Tickets started in 2024.Solution
Once we have a better solution to the Spillover problem we will delete this Ticket thus removing this Spillover kludge.NationalCasino
Player is having difficulty with SOW.
Comments
Player is having difficulty with SOW.Solution
The casino claims that “internal risk analysis” justifies requesting the documents they’ve asked for. Not much anyone can do about that, we’ve advised the player to comply as best they can. Case closed.Slotum Casino
Player says that a small withdrawal has been pending for 12 days.
Comments
Player says that a small withdrawal has been pending for 12 days.Solution
Player reports they have now been paid in full.Betsson Casino
Player says their balance confiscated and their account shut down.
Comments
Player says their balance confiscated and their account shut down.Solution
Player reports they have now been paid in full.Betsson Casino
Player says that their withdrawal was cancelled with the casino claiming device manipulation.
Comments
Player says that their withdrawal was cancelled with the casino claiming device manipulation.Solution
The casino reports that the player has successfully withdrawn their balance; the player did not respond to our request for confirmation. Update: the player has now confirmed.MegaDice
Player says that their winnings were confiscated and their account closed with the casino claiming a breach of Terms.
Comments
Player says that their winnings were confiscated and their account closed with the casino claiming a breach of Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning will be posted to alert players to the fact that MegaDice is ignoring player complaints.Nine Casino
Player says that there is something odd going on with a roulette game.
Comments
Player says that there is something odd going on with a roulette game.Solution
The player’s case largely concerned an issue of fairness verification on the games they had played. Since game verification is beyond the scope of the services offered through the PAB service we forwarded the player’s concerns to the casino representatives and asked that they contact the player directly. Case closed.CasinoExtremes
Player being asked repeatedly to pay in order to withdraw -- no withdrawal has yet been received.
Comments
Player being asked repeatedly to pay in order to withdraw -- no withdrawal has yet been received.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that CasinoExtremes is ignoring player complaints.RetroBet
Player is having difficulty with Source of Wealth.
Comments
Player is having difficulty with Source of Wealth.Solution
Player reports they have now been paid in full.Instantcasino.com
After depositing at this casino, the player's bank froze their assets due to an ongoing investigation of said casino.
Comments
After depositing at this casino, the player's bank froze their assets due to an ongoing investigation of said casino.Solution
Unfortunately, this is beyond the scope of our PAB service but a Casinomeister Warning has been posted to alert players to the fact that Instantcasino should be avoided.SlotoCash Casino
Player says that most of their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that most of their winnings were confiscated with the casino claiming a Terms violation.Solution
The casino showed that the player’s winnings were subject to Max WD limitations because of an active bonus. Case closed.Winna
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've finally had a response from the casino. They refuse to discuss the issue with us and have directed us to inform the player that they must go to their (new) ADR but the player’s case predates the casino’s relationship with the ADR so no action on the player’s part will be taken. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Winna will not discuss player complaints.Goldenbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
As described in our longstanding Goldenbet Warning, the casino continues to ignore player issues. Case closed.LuckyCircus
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.bwin Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player reports they have now been paid in full.Clubhouse Casino
Unknown
Comments
UnknownSolution
The casino had ruled on this case more than a year ago, we agree with the decision they made then. The player was paid at the time according to that decision and nothing has changed so we see no reason to challenge the original decision and payment.Linebet
Player says that they did not receive the payment that casino claims was sent.
Comments
Player says that they did not receive the payment that casino claims was sent.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Linebet is ignoring player complaints.Winz.io Casino
Player says that their deposit did not appear in the account balance.
Comments
Player says that their deposit did not appear in the account balance.Solution
Player reports they have now been paid.Ybets Casino
Player has a variety of issue with the casino.
Comments
Player has a variety of issue with the casino.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Ybets.net is ignoring player complaints.SpinsHeavenCasino
Player says that they have been waiting over a month for payment.
Comments
Player says that they have been waiting over a month for payment.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that SpinsHeavenCasino is ignoring player complaints.N1 Casino
Player says that their balance was confiscated and their account blocked after playing with a bonus.
Comments
Player says that their balance was confiscated and their account blocked after playing with a bonus.Solution
The player has received payment and the casino has decided to close their account.SunriseSlots
Player says that they have been waiting two months for payment.
Comments
Player says that they have been waiting two months for payment.Solution
Player reports they have now been paid in full.Slot Madness Casino
Player says that they have been waiting over seven months for payment.
Comments
Player says that they have been waiting over seven months for payment.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SlotMadness is ignoring player complaints.VegasStripCasino
Player says that they have been waiting just under eight months for payment.
Comments
Player says that they have been waiting just under eight months for payment.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that VegasStripCasino is ignoring player complaints.Goldenbet
Player says that their winnings were confiscated and their account closed.
Comments
Player says that their winnings were confiscated and their account closed.Solution
As expected, this casino continues to ignore player issues. We posted a warning against Goldenbet last year and we continue to update it with more of the same as we've had a large number of complaints against them.1xbet
Player believes their account was unfairly suspended.
Comments
Player believes their account was unfairly suspended.Solution
The player has taken their case to the courts of social media. Closed here at Casinomeister.Casino Extreme
Player says they were offered a bonus which was subsequently replace with a bonus of lesser value. They would prefer...
Comments
Player says they were offered a bonus which was subsequently replace with a bonus of lesser value. They would prefer to have the original offer.Solution
The casino says the original amount has been credited to the player's account. The player has not responded to our requests for confirmation -- which usually means that the issue has been resolved.1RedCasino
Player says their winnings were confiscated for breaking Terms.
Comments
Player says their winnings were confiscated for breaking Terms.Solution
Case closed for multiple infractions of PAB rules.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino's rules prohibit the taking of consecutive free spin bonuses without making a deposit. The player violated this and as such is not entitled to the claimed winnings.SunriseSlots
Player says that they have been waiting over a month for their payment.
Comments
Player says that they have been waiting over a month for their payment.Solution
Player reports they have now been paid in full.N1 Casino
Player says that their winnings were confiscated and their account closed with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated and their account closed with the casino claiming a Terms violation.Solution
Player reports they have now been paid in full.BoabetCasino
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.Solution
Player reports the issue has been resolved.RollXO
Player says that the casino claimed Terms were violated as a reason to confiscate winnings.
Comments
Player says that the casino claimed Terms were violated as a reason to confiscate winnings.Solution
Player reports they have now been paid in full.Wintopia Casino
Player says that they have been waiting four days for their payment.
Comments
Player says that they have been waiting four days for their payment.Solution
Player reports payment received. Case closed.iNetBet Casino
Player says that they were allowed to play from a restricted area.
Comments
Player says that they were allowed to play from a restricted area.Solution
The casino reports that the player is being refunded monies which can take up to 28 days to process. The player withdrew from the PAB. Case closed.GGbet
Player says that after requesting a withdrawal, their account was blocked with the casino claiming multiple accounts.
Comments
Player says that after requesting a withdrawal, their account was blocked with the casino claiming multiple accounts.Solution
Case in progress.Foxygold
Player says that despite promise of instant withdrawal, they have not received their payment hours later.
Comments
Player says that despite promise of instant withdrawal, they have not received their payment hours later.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Foxygold is ignoring player complaints.Silver Oak Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino reports the player has now been paid in full; the player did not respond to our request for confirmation.Betty
Player says that casino withdrew money from their bank account 63 times -- after they closed their account at the...
Comments
Player says that casino withdrew money from their bank account 63 times -- after they closed their account at the casino.Solution
The casino refused to discuss the player’s case. We’ve advised the player to escalate their issue to whatever licensing and/or fraud reporting options they have available to them. Case closed.Unibet Casino
Player says that their winnings were confiscated and their deposits returned, with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated and their deposits returned, with the casino claiming a Terms violation.Solution
The casino had already given a decision in the player’s case and directed them to go to the designated ADR, we had no choice but to echo that and stress the importance of doing so. Case closed.DreamVegas
Player says that their winnings were confiscated and their deposit returned with the casino claiming Terms violations.
Comments
Player says that their winnings were confiscated and their deposit returned with the casino claiming Terms violations.Solution
The casino eventually replied to say that their decision was final. We’ve advised the player to seek and follow any ADR options the casino gives in the Terms. Case closed.BoostCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The casino claims they did all that was required by law according to their license and aren’t interested in revisiting the matter. Unfortunately the player will have to take their case to higher authorities than us if they wish to pursue the matter further. Case closed.Mr Green Casino
Affiliate is having difficulty withdrawing, balance is below what the Terms specify as “payable”.
Comments
Affiliate is having difficulty withdrawing, balance is below what the Terms specify as “payable”.Solution
Mr Green is not in the habit of responding to complaints so we passed the affiliates request on to them and asked that they make direct contact for resolution. Case closed.Sweepslots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino has been completely unresponsive and now their site has disappeared as well. Case closediNetBet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino and the player came to a mutually satisfactory agreement. Case closed.GoldenBet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
As usual, the casino refuses to discuss the player's issue. That leaves the player no option but to try to resolve it themselves directly with the casino -- which, historically, has not gone well as per our Warning posted on the forum.Bet555
Player says that when they submitted a withdrawal request, their account was blocked with the casino claiming "fraud".
Comments
Player says that when they submitted a withdrawal request, their account was blocked with the casino claiming "fraud".Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Bet555 is ignoring player complaints.Guts Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino reports the issue has been resolved; player did not respond to our repeated attempts at confirmation. In our experience, if the issue had not been resolved, the player would continue to pursue their payment.Fatpirate3.com
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, and a Casinomeister Warning has been posted to alert players to the fact that Fatpirate is ignoring player complaints.RTSpin
Player says that after trying to withdraw their winning were confiscated with the casino claiming "suspicious betting".
Comments
Player says that after trying to withdraw their winning were confiscated with the casino claiming "suspicious betting".Solution
Player ignored the PAB Rules, case closed.TheOnline.casino
Player says that they have been waiting three weeks for their payment.
Comments
Player says that they have been waiting three weeks for their payment.Solution
Player reports they have now been paid in full.PlayJango Casino
Player has been waiting a week for SOW approval and feels this is too long.
Comments
Player has been waiting a week for SOW approval and feels this is too long.Solution
Less than 24 hours later the OP reported the case resolved. Case closed.Donbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Donbet is ignoring player complaints.Slotsgarden
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Goldenbet
Player says that they are a victim of identity theft.
Comments
Player says that they are a victim of identity theft.Solution
As is typical for this casino -- see our longstanding Casinomeister Warning -- they did not respond to this player's case. Case closed.Roaring 21 Casino
Determining...
Comments
Determining...Solution
Player reports they have now been paid.BETMGM
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us. Case closed as per PAB procedures.Ybets
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Betarno
Player says that when they tried to withdraw their winnings were confiscated and their account closed with the casino claiming...
Comments
Player says that when they tried to withdraw their winnings were confiscated and their account closed with the casino claiming a breach in Terms.Solution
Player stopped responding to us despite repeated attempts. Case closed as per PAB procedures.Starwins
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Starwins is ignoring player complaints.Monopolycasino.com
Player says that immediately after winning their account was locked.
Comments
Player says that immediately after winning their account was locked.Solution
Player reports the issue has been resolved.madcasino
Player claims: "Casino winnings confiscated for violating T&Cs."
Comments
Player claims: "Casino winnings confiscated for violating T&Cs."Solution
The casino has shown proof that supports their claim the player played a bonus and won using bets that exceeded the Max Bet limits _before_ they then consulted Support regarding those limits. Support offered mistaken guidance at that time but this all occurred _after_ the bet violations had taken place and so the bad advice from Support is not applicable. The player’s deposits were returned so we consider the matter closed.FortuneJack Casino
Player says that their account was closed with the casino claiming multiple accounts. The player disputes this.
Comments
Player says that their account was closed with the casino claiming multiple accounts. The player disputes this.Solution
Player reports they have now been paid in full.MrOCasino
Player reported endless run-arounds with submitting and resubmitting documents in order to get paid.
Comments
Player reported endless run-arounds with submitting and resubmitting documents in order to get paid.Solution
It took a bit of pushing but the player finally reported being paid in full. Case closed.Posh Casino
Player says that they have been waiting five months for their payment.
Comments
Player says that they have been waiting five months for their payment.Solution
Player reports they have now been paid in full.Posh Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Cashiopeia
Player claims casino "closed my account and not letting me close pending game rounds."
Comments
Player claims casino "closed my account and not letting me close pending game rounds."Solution
The casino refused to respond to the case — typical for an Aspire Global property — so the player has no choice but to take the case to the casino’s designated ADR. Case closed here at Casinomeister.Stake Casino
Player says that they are the victim of "unjust account restrictions and denial of bonuses".
Comments
Player says that they are the victim of "unjust account restrictions and denial of bonuses".Solution
Case in progress.Casino Extreme
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.1red.com
Player says that they have been trying to withdraw for two weeks.
Comments
Player says that they have been trying to withdraw for two weeks.Solution
Player was paid slowly and in small increments but did receive the full amount. Case closed.Nine Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Ninecasino is ignoring player complaints.Ruby Slots
Player says that they are having difficulty with the Terms of the bonus.
Comments
Player says that they are having difficulty with the Terms of the bonus.Solution
Player played away the winnings they were entitled to. Case closed.Roobet
Player says that account was blocked.
Comments
Player says that account was blocked.Solution
Player did not respond to our request for basic information despite several attempts.Slotastic Casino
Player says that they are encountering new, lower withdrawal limits for the first time.
Comments
Player says that they are encountering new, lower withdrawal limits for the first time.Solution
Casino refuses to make an exception for the player.Duckyluck.ag
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Coolbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Coolbet is ignoring player complaints.CryptoLoko
Player says that their winnings were confiscated with the casino claiming they broke bonus Terms.
Comments
Player says that their winnings were confiscated with the casino claiming they broke bonus Terms.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that CryptoLoko is ignoring player complaints.YabbyCasino
Player says that their winnings were confiscated with the casino claiming a breach of Terms.
Comments
Player says that their winnings were confiscated with the casino claiming a breach of Terms.Solution
Casino says player has been paid; player did not respond to our repeated requests for confirmation.DuckyLuck
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that DuckyLuck is ignoring player complaints.Oshi Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player’s case was discarded for lying to us and ignoring the PAB Rules. Case closed.Jackpoty
Player says that their account was closed with the casino claiming fraud.
Comments
Player says that their account was closed with the casino claiming fraud.Solution
The casino showed that the player had systematically violated the Terms at this casino and many others. Case closed.Casinohuone
Player says that despite being verified, their account was closed and their withdrawal not paid.
Comments
Player says that despite being verified, their account was closed and their withdrawal not paid.Solution
Player reports they have now been paid in full.BetonRed
Player says that despite being previously verified, their account was closed and their winnings not paid out.
Comments
Player says that despite being previously verified, their account was closed and their winnings not paid out.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that BetonRed is ignoring player complaints.Hellspin
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Hellspin is ignoring player complaints.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player was paid one withdrawal and they cancelled the other.ScroogeCasino
Player says that despite being verified, the casino refused to pay and closed their account.
Comments
Player says that despite being verified, the casino refused to pay and closed their account.Solution
The casino has provided good evidence that the player had violated their Terms multiple times and with obvious intent. Furthermore, they lied about this in the PAB details they submitted to us. As such their complaint has been closed and their Casinomeister account has been banned.All British Casino
Player says that despite being verified they are having difficulty withdrawing.
Comments
Player says that despite being verified they are having difficulty withdrawing.Solution
Casino provided evidence of multiple instances of fraud. Case closed and fraudster banned.Jetcasino
Player is having difficulty getting verified.
Comments
Player is having difficulty getting verified.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Jetcasino is ignoring player complaints.Nine Casino
Player says that they have been unable to withdraw and now the casino has suspended their account.
Comments
Player says that they have been unable to withdraw and now the casino has suspended their account.Solution
Casino said “we don’t have a business arrangement with your platform so we won’t talk to you about player’s complaint”. In other words they’ll only discuss player complaints with sites that send them player traffic: "it’s all about the Benjamins." Case closed.GoldenBet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
As usual, the casino is not cooperating. We have a long-standing Warning on our forums. Case closed.Slotsmines
Player says that their withdrawal was not paid and now they are only being offered a refund of their deposit.
Comments
Player says that their withdrawal was not paid and now they are only being offered a refund of their deposit.Solution
The casino shared evidence that the player’s documents had been edited and thus rejected. They said their decision was final and non-negotiable so we were left with no choice but to refer the player to the casino’s designated ADR. Case closed.Ritzo
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Wildz
Player is having difficulty with verification.
Comments
Player is having difficulty with verification.Solution
Player reports the case has been resolved to their satisfaction.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino reports player paid; player did not respond to requests for confirmation.amonbet.com
Player says that the casino is "refusing to pay out" their tournament prize.
Comments
Player says that the casino is "refusing to pay out" their tournament prize.Solution
The casino bonus-banned the player and barred them from any further tournament activity while the player was in the middle of a tournament. The casino's response was effectively "too bad, so sad" and were unwilling to compensate the player for the tournament. Not a particularly satisfying result for any of the parties involved. Case closed.Berspin
Player says the casino is repeatedly requesting they deposit substantial amounts to verify their account, then their wallet, etc. and...
Comments
Player says the casino is repeatedly requesting they deposit substantial amounts to verify their account, then their wallet, etc. and still won't pay a withdrawal.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Berspin is ignoring player complaints.drakebet.com
Player says that their account has been blocked and their withdrawal not paid.
Comments
Player says that their account has been blocked and their withdrawal not paid.Solution
Player reports they have now been paid in full.B-Bets
Player says that they have been waiting over four months -- since their withdrawal was approved -- for payment.
Comments
Player says that they have been waiting over four months -- since their withdrawal was approved -- for payment.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that B-Bets is ignoring player complaints.Videoslots Casino
Player says their account has been deactivated.
Comments
Player says their account has been deactivated.Solution
Player reports they have now been paid in full.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Casino Rewards
Duplicate of a previous case that was closed for PAB Rules violations.
Comments
Duplicate of a previous case that was closed for PAB Rules violations.Solution
Duplicate, closed.Getwin Casino
Player says that they have been waiting over three weeks for their payment.
Comments
Player says that they have been waiting over three weeks for their payment.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that GetwinCasino is ignoring player complaints.cryptobetsports.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.LuckyLegends
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.SunriseCasino
Player says that they have been waiting months for payment.
Comments
Player says that they have been waiting months for payment.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that SunriseCasino is ignoring player complaints.Electricwins
Player says that after one successful withdrawal, they have now been waiting months for the second and the casino is...
Comments
Player says that after one successful withdrawal, they have now been waiting months for the second and the casino is non-responsive.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Electricwins is ignoring player complaints.Lopoca
Player says that the payment of their withdrawals has stopped.
Comments
Player says that the payment of their withdrawals has stopped.Solution
Player reports they have now been paid in full.Highstakes
Player says that they are unable to withdraw with the casino claiming multiple accounts.
Comments
Player says that they are unable to withdraw with the casino claiming multiple accounts.Solution
Case in progress.GG.BET
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Slots garden
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino reports the player has been paid, the player did not respond to our repeated requests for confirmation.Nordscasino
Player says that part of their balance was confiscated and the remainder is locked.
Comments
Player says that part of their balance was confiscated and the remainder is locked.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NordsCasino is ignoring player complaints.USAceCasino
Player says that they were asked to pay to withdrawal and eventually their account was closed and the payments not...
Comments
Player says that they were asked to pay to withdrawal and eventually their account was closed and the payments not received.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that USAceCasino is ignoring player complaints.Bitstarz Casino
Player says that they are having difficulty with verification.
Comments
Player says that they are having difficulty with verification.Solution
The casino has told us the player's account was verified and they were paid; the player did not respond to our request for confirmation.Winamax
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino kept referring to us as “another player” and refused to discuss the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Winamax.PoshCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino reports the player has now been paid; the player did not respond to our requests for confirmation. Case closed.Wow Casino
Player says that they are having trouble getting verified.
Comments
Player says that they are having trouble getting verified.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that WowVegas is ignoring player complaints.LemonCasino
Player says that their balance was confiscated and their account closed with the casino claiming multiple accounts.
Comments
Player says that their balance was confiscated and their account closed with the casino claiming multiple accounts.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting over a month for payment.
Comments
Player says that they have been waiting over a month for payment.Solution
Player reports they have now been paid in full.Posh Casino
Player has been waiting seven weeks for an approved withdrawal to be paid.
Comments
Player has been waiting seven weeks for an approved withdrawal to be paid.Solution
Player reports they have now been paid in full.Nitrobetting
Player says that they have been waiting 2 months for their withdrawal.
Comments
Player says that they have been waiting 2 months for their withdrawal.Solution
Casino claimed they could not discuss the player’s case “for security reasons”. That is casino double-speak for “we don’t want to”. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Nitrobetting.Goldenbet.com
Player says that despite being verified, their withdrawal has not been processed.
Comments
Player says that despite being verified, their withdrawal has not been processed.Solution
After several attempts we've had no response from the casino. Case closed. A Casinomeister Warning has already been posted to alert players to the fact that Goldenbet is ignoring player complaints.Parimatch
Player says that their deposit has not appeared in their account balance.
Comments
Player says that their deposit has not appeared in their account balance.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.NummusCasino
Player says that the casino gave an unusual reason for confiscating a portion of their winnings.
Comments
Player says that the casino gave an unusual reason for confiscating a portion of their winnings.Solution
The casino claimed there were “anomalies” in the player’s activity and that their winnings were cancelled and deposits returned accordingly. Case closed.PlayFortuna Casino
Unclear.
Comments
Unclear.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that PlayFortuna is ignoring player complaints.GoldBetSpin
Player says that they were repeatedly asked to deposit in order to withdraw, that despite doing so more than once,...
Comments
Player says that they were repeatedly asked to deposit in order to withdraw, that despite doing so more than once, the funds were never released and now the casino has stopped responding to them.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that GoldBetSpin is ignoring player complaints.Novibet Casino
Player says that the casino closed their account claiming a breach of Terms.
Comments
Player says that the casino closed their account claiming a breach of Terms.Solution
The casino insisted there was good evidence of the player violating the Terms regarding multiple accounts and that they would not be revisiting their decision against the player. We advised the player to escalate their issue to the casino’s designated ADR for further action. Case closed.NeedforSpin
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.10Betuk
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Casino refused to discuss the player's case with us. Case closed.N1Bet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.ForzaBet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player ignored PAB rules. Case closed.Posh Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.SlotoCash Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.iWild Casino
Player says that the casino has confiscated their balance and locked their account claiming bonus abuse.
Comments
Player says that the casino has confiscated their balance and locked their account claiming bonus abuse.Solution
Casino claimed the player was in violation of the bonus Terms and the player had no response to that. Case closed.Goldenbet
Player says that the casino has confiscated their winnings claiming a bonus Terms violation.
Comments
Player says that the casino has confiscated their winnings claiming a bonus Terms violation.Solution
Goldenbet is a known rogue casino. We have already posted a Warning as this casino is known for all manner of nastiness and not so much with the paying players what they are owed.PlayOJO Casino
Player is having difficulty with their deposits.
Comments
Player is having difficulty with their deposits.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Captain Jack Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player admitted to breaking Terms. Case closed.1xBet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Closed at player's request.SnatchCasino
Player says that after accepting a bonus, playing, and winning, their winnings were confiscated.
Comments
Player says that after accepting a bonus, playing, and winning, their winnings were confiscated.Solution
The evidence shows that the money “confiscated” was in fact excess winnings BEFORE a Max WD limit attached to a bonus was applied. Confirming this with the player. Player did not deny -- case closed.GoldenPanda
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts to get a response from the casino they attached an auto-responder which simply sent our own emails back to us without additional content. Case closed but a Casinomeister Warning will be posted to alert players to the problems at GoldenPanda.Jackpoty
Player says that after submitting a withdrawal request and their documents, their account was locked and "placed under review".
Comments
Player says that after submitting a withdrawal request and their documents, their account was locked and "placed under review".Solution
Player reports they have now been paid in full.BetMGM
Player says that after winning their account was closed and so they are unable to access their balance.
Comments
Player says that after winning their account was closed and so they are unable to access their balance.Solution
Player reports they have now been paid in full.SunriseSlots
Player says that their account is blocked and they are unable to withdraw.
Comments
Player says that their account is blocked and they are unable to withdraw.Solution
Player played away their balance -- case closed.Palace of Chance
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports case has been resolved.LottoPark-Lottery: GG World Pick 4
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino refused to discuss the player’s issue. When we told them we’d be forced to post a Warning against them they told us they considered that blackmail and would be taking legal action against us. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Lottopark.BetMGM
Player says the casino is holding their deposit while conducting a review.
Comments
Player says the casino is holding their deposit while conducting a review.Solution
Player reports they have now been paid in full.Playamo
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player says that that they received most of their winnings and played away the rest.Playzee Casino
Player says that their balance was confiscated and their account closed.
Comments
Player says that their balance was confiscated and their account closed.Solution
Player stopped responding to us -- case closed.Fatpirot
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that fatpirate3.com is ignoring player complaints.GoldenBet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player stopped responding to us, case closed.Rare.bet
Player says that they are having difficulty with having their documents accepted.
Comments
Player says that they are having difficulty with having their documents accepted.Solution
Casino says the issue has been resolved; player stopped responding to us, so we could not get this confirmed.NABCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NABCasino is ignoring player complaints.LegendzCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.BetMGM
Player says that despite being verified, they are having difficulty withdrawing.
Comments
Player says that despite being verified, they are having difficulty withdrawing.Solution
Player reports they have now been paid in full.nummus.casino
Player says that their winnings were cancelled.
Comments
Player says that their winnings were cancelled.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that nummus.casino is ignoring player complaints.1bet.com
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that 1bet.com is ignoring player complaints.Goldenbet
Player says that their winning have been confiscated and their account closed, with the casino claiming multiple accounts.
Comments
Player says that their winning have been confiscated and their account closed, with the casino claiming multiple accounts.Solution
We received no response from the casino at which point the player started being rude and disrespectful, so we sent them on their way. Case closed.Stake Casino
Affiliate says that they have not been able to withdraw their full earnings for the last 6 months.
Comments
Affiliate says that they have not been able to withdraw their full earnings for the last 6 months.Solution
As has become routine this past several months or so, Stake’s response is to not respond. Case closed but our Casinomeister Warning against Stake will be updated to alert players to the ongoing problems at Stake.Crystal-Bet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
There was no response from the casino regarding the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Crystal-Bet.N1 Casino
A long-time player at N1 was having trouble accessing the games.
Comments
A long-time player at N1 was having trouble accessing the games.Solution
N1 resolved the issue, case closed.Sunrise Slots
Player says that they have been waiting over a month for payment since their withdrawal was approved.
Comments
Player says that they have been waiting over a month for payment since their withdrawal was approved.Solution
Player was paid, but is not happy about the processing fee.GlobalPokerCasino
Player says that their account has been blocked.
Comments
Player says that their account has been blocked.Solution
Casino replied only to say that per the Terms the player was required to seek arbitration from the casino’s designated ADR and no one else, meaning not us. Case closed.Unibet Casino
Player says that their account was blocked and they have no idea why.
Comments
Player says that their account was blocked and they have no idea why.Solution
Case in progress.mBit Casino
---
Comments
---Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Casinoin
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The casino never bothered to reply. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Casinoin.io.Casumo Casino
Player says that they were unable to withdraw their winnings, their deposits were returned and their account blocked with the...
Comments
Player says that they were unable to withdraw their winnings, their deposits were returned and their account blocked with the casino claiming two different reasons.Solution
Case in progress.SunriseSlots
Player says that a series of withdrawals -- with the first dating back 9 months -- despite being approved, have...
Comments
Player says that a series of withdrawals -- with the first dating back 9 months -- despite being approved, have not been paid.Solution
Player reports they have now been paid in full.LuckyDreams
Player says that their gameplay was interrupted twice by technical issues.
Comments
Player says that their gameplay was interrupted twice by technical issues.Solution
Player says that there was a technical failure in mid-play so they requested compensation for the projected loss for the games in progress. As with almost every casino, the Terms absolve the casino of any responsibility for technical failures. Player disputed the fairness of those Terms -- unsuccessfully.Instantcasino.com
Player says that their payment suffered "a significant currency conversion discrepancy".
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Player says that their payment suffered "a significant currency conversion discrepancy".Solution
Casino refuses to discuss the player's issue with us. Case closed and a Warning will be posted.PlayOJO Casino
Player says that they were interrupted during gameplay and would like a refund.
Comments
Player says that they were interrupted during gameplay and would like a refund.Solution
Player reports they have now received a refund.YabbyCasino
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Case in progress.Planet 7 Casino
Player is having difficulty with KYC.
Comments
Player is having difficulty with KYC.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Captain Jack Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.BGO Casino
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Comments
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Case in progress.Yukon Gold Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been verified and paid in full.Casumo Casino
Player says they are unable to provide the requested documents.
Comments
Player says they are unable to provide the requested documents.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Playzee Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.GamaCasino
Player says that casino is asking them to deposit in order to withdraw.
Comments
Player says that casino is asking them to deposit in order to withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that GamaCasino is ignoring player complaints.Miami Club Casino
Player says they were notified that they failed the security check.
Comments
Player says they were notified that they failed the security check.Solution
The player had been found to be sharing their casino account with at least one other person, obviously in violation of the Terms. They also had multiple accounts here at Casinomeister, also in violation of the Terms. Case closed.Lucky Legends
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.cbet.gg
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Sunrise Slots
Player says that despite having VIP status and the withdrawal being approved, they have been waiting over a month for...
Comments
Player says that despite having VIP status and the withdrawal being approved, they have been waiting over a month for payment.Solution
Casino says the player has been paid in full; player did not respond to our requests for confirmation.RichardCasino
Player says that the casino refuses to pay them their winnings.
Comments
Player says that the casino refuses to pay them their winnings.Solution
The casino has provided evidence that the player broke Terms and so their withdrawal was limited to the maximum withdrawal for the bonus.NewFunClub
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a Terms violation.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NewFunClub is ignoring player complaints.SunriseSlots
Player says that despite being approved, they have been waiting 8 months for their withdrawals.
Comments
Player says that despite being approved, they have been waiting 8 months for their withdrawals.Solution
Player reports they have now been paid in full.Posh Casino
Player says that despite being approved they have been waiting 8 months for their payment.
Comments
Player says that despite being approved they have been waiting 8 months for their payment.Solution
Player reports they have now been paid in full.Bitstarz Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The point of the player’s case was to have previous deposits returned on compassionate grounds. The casino declined and based on evidence seen we agreed, Case closed.CasinoMax
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case refers to events that are more than three years old, related to a previously closed case and under a previous licensing jurisdiction. Case dismissed on the grounds of it being too old.Thunderbolt
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino showed they had handled the issue responsibly; the player declared that they’d decided to quit gambling and were done with the case. Case closed.Neonvegas
Player says that despite being verified and having a VIP manager, their winnings were confiscated for playing from a restricted...
Comments
Player says that despite being verified and having a VIP manager, their winnings were confiscated for playing from a restricted country.Solution
After some negotiations, a settlement was agreed and the player was paid.LuckyRed
Player says that they've been going through verification for months.
Comments
Player says that they've been going through verification for months.Solution
The casino provided detailed evidence to support their conclusions against the player. We support those conclusions and the manner in which they brought the issue to a close (returned deposits). Case closed.Dollycasino
Player says that they have been waiting a week to be verified so they can withdraw.
Comments
Player says that they have been waiting a week to be verified so they can withdraw.Solution
Player reports they have now been paid in full.SunnySpins
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Slots Garden
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino says the player has now been paid; player did not respond to our request for confirmation.luckyreels.io
Player says that despite being verified, they are having difficulty withdrawing.
Comments
Player says that despite being verified, they are having difficulty withdrawing.Solution
The casino stalled for two months with claims of “investigating” and “reviewing documents” and “with the appropriate department” but in the end did nothing more than that. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at LuckyReels.io.sportbet.one
Player says that their account was locked so they cannot play or withdraw.
Comments
Player says that their account was locked so they cannot play or withdraw.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Fastbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Fastbet is ignoring player complaints.Betzone
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Rainbet
Player says that they were allowed to gamble while underage
Comments
Player says that they were allowed to gamble while underageSolution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Rainbet is ignoring player complaints.Spinbuffalo
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Spinbuffalo is ignoring player complaints.Velobet
Player says that they have been caught after creating multiple accounts.
Comments
Player says that they have been caught after creating multiple accounts.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Videoslots Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino says the issue has been resolved; the player did not respond to our request for confirmation.RoboCatCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After four and a half months, the player has finally been paid.Betpanda.io
Player says that they are having difficulty with a bet.
Comments
Player says that they are having difficulty with a bet.Solution
Player reports they have now been paid in full.888ladies.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Given the abysmal record of the 888 group regarding player complaints the player decided to go to the ADSR with their case. Case closed.iWild Casino
Player says that they have been waiting a week for their withdrawal.
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Player says that they have been waiting a week for their withdrawal.Solution
Player reports they have now been paid in full.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Players issues have been resolved to their satisfaction.Dingdingding
Player says that they have been waiting 3 weeks for their withdrawal.
Comments
Player says that they have been waiting 3 weeks for their withdrawal.Solution
Casino says player has been paid; player did not respond to our request to confirm.Bitsler
Player says that they were unable to withdraw and now the casino has confiscated their winnings.
Comments
Player says that they were unable to withdraw and now the casino has confiscated their winnings.Solution
Case in progress.PokerBetCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino refused to respond to us and only repeated their decision to the player. Given that it’s a Curaçao GCB licence there is little or nothing more the player can do other than get a lawyer and begin legal proceedings. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Lollybet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player says they are now receiving regular payments.Casinoways
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Casinoways is ignoring player complaints.NewVegas
Player says that they have been waiting for a month for payment.
Comments
Player says that they have been waiting for a month for payment.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NewVegas is ignoring player complaints.Winz.io Casino
Player says that despite being verified, they have been waiting a week for their withdrawal.
Comments
Player says that despite being verified, they have been waiting a week for their withdrawal.Solution
The casino provided evidence in support of their decision against the player. If the player wishes to pursue their complaint they will have to do by following the casino’s Complaints procedure. Case closed.GGbet
Player says that they have been waiting two weeks for their withdrawal.
Comments
Player says that they have been waiting two weeks for their withdrawal.Solution
Case in progress.Posh Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Casino Extreme
Player says that the casino is accusing them of doing a double-pay on a bitcoin transaction. The player denies this.
Comments
Player says that the casino is accusing them of doing a double-pay on a bitcoin transaction. The player denies this.Solution
The casino provided evidence to show that the player had indeed done a double-spend on their deposit though the player continues to stridently deny it. Case closed.Metaspins
Player says that their account was closed and their balance confiscated for breaking Terms.
Comments
Player says that their account was closed and their balance confiscated for breaking Terms.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Metaspins is ignoring player complaints.SunriseSlots
Player says that they have been waiting a month for their payment.
Comments
Player says that they have been waiting a month for their payment.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting over a month for their withdrawal.
Comments
Player says that they have been waiting over a month for their withdrawal.Solution
Player reports they have now been paid in full.Kwiff Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Kryptosino
Player says that their winnings were confiscated and their account closed.
Comments
Player says that their winnings were confiscated and their account closed.Solution
Player was repeatedly abusive toward the casino staff. The PAB Rules specifically state that abusive behaviour will not be tolerated. Case closed.LeoVegas Casino
Player says that they have been having difficulty with a SoW check for two weeks.
Comments
Player says that they have been having difficulty with a SoW check for two weeks.Solution
The player and the casino reached a mutually satisfying agreement.LV BET Casino
Player says that their winnings were confiscated "without any evidence".
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Player says that their winnings were confiscated "without any evidence".Solution
The casino refused to discuss the player’s case and advised the player to go through their ADR. Case closed.SlotsGarden
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino has provided proof that the player broke Terms and so the casino is justified in their refusal to pay winnings.Velobet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino would only reply to say “we have established contact directly with the player” which the player repeatedly denied. The casino did nothing to resolve the player’s issue. Case closed but a Casinomeister Warning will be posted to alert players to the ongoing problems at VelobetSlots of Vegas
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino says the player has now been paid; the player did not respond to our requests for confirmation. Case closed.Bandagam
Player says that they've been told they need to deposit to withdraw.
Comments
Player says that they've been told they need to deposit to withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Bandagam is ignoring player complaints.WantedWin
Player says that their balance was confiscated for two separate Terms violations.
Comments
Player says that their balance was confiscated for two separate Terms violations.Solution
Player reports they have now been paid in full.Bitstarz Casino
Player says that their withdrawal was denied and their account closed.
Comments
Player says that their withdrawal was denied and their account closed.Solution
The evidence provided by the casino showed that the player repeatedly circumvented the casino’s country restrictions in order to play. This is obviously a Terms violation and the leaves it to the casino to decide whether they wish to enforce the Terms or give the player a break, here they chose the former. Case closed.Lukki casino
Player says that they do not have a time-frame for a jackpot win.
Comments
Player says that they do not have a time-frame for a jackpot win.Solution
Player confirms they are now being paid.Casinoways
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Casinoways is ignoring player complaints.ImmerionCasino
Player says that after a month, their withdrawal is still waiting on a review.
Comments
Player says that after a month, their withdrawal is still waiting on a review.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that ImmerionCasino is ignoring player complaints.Memo casino
Unclear as yet.
Comments
Unclear as yet.Solution
Player did not respond to us so we have closed this case as per PAB procedures.Wantedwin
This player wanted to submit a complaint on behalf of a third party. We prefer to deal directly with the...
Comments
This player wanted to submit a complaint on behalf of a third party. We prefer to deal directly with the player involved as any casino will require.Solution
The person with the issue has now submitted their case in a new PAB. We are closing this one.Novibet Casino
Player says that SOW check is "taking too long".
Comments
Player says that SOW check is "taking too long".Solution
Case in progress.Cherry Fiesta Casino
Player says that they have been waiting a month for their withdrawal.
Comments
Player says that they have been waiting a month for their withdrawal.Solution
Player reports they have now been paid in full.LeoVegas Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Bitstarz Casino
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Comments
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The case has been resolved to the player's satisfaction.Playmillion
Player says that there was a game malfunction.
Comments
Player says that there was a game malfunction.Solution
Unfortunately, the player got caught in a game malfunction that was widely publicised. The casino invoked their applicable no-fault clause and the player was out of luck.BC.Game Casino
Player says that their casino account shows a number of successful withdrawals but they did not receive any payments.
Comments
Player says that their casino account shows a number of successful withdrawals but they did not receive any payments.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that BC.game is ignoring player complaints.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The player submitted two PABs for the same issue. We have closed this one.PlayOJO Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.Planet 7 Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player played away their balance. Case closed.Club Player
Player says that they have been waiting a month for payment.
Comments
Player says that they have been waiting a month for payment.Solution
Player reports they have now been paid in full.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino has provided proof that the player violated Terms, justifying their actions.spincash777
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The site that hosts GoldenClover — SpinCash777 — is apparently unlicensed and offers no contact info. In other words we have no means to reach or communicate with them. Unfortunately that means “case closed” here at Casinomeister.Casino Extreme
Player says that they are repeatedly being asked to deposit in order to withdraw.
Comments
Player says that they are repeatedly being asked to deposit in order to withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that CasinoExtremeUS is ignoring player complaints.iNetBet Casino
Player says that they've been waiting weeks for payment.
Comments
Player says that they've been waiting weeks for payment.Solution
Player reports they have now been paid in full.Bitstarz Casino
OP feels they're not winning past a certain point.
Comments
OP feels they're not winning past a certain point.Solution
Player stopped did not to us when we tried to help them, so we have closed this case as per PAB procedures.Posh Casino
Player says that they have been waiting over two months for payment.
Comments
Player says that they have been waiting over two months for payment.Solution
Player reports they have now been paid in full.ragingbullslots
Player says that despite being verified, they have been waiting 9 days for their payment.
Comments
Player says that despite being verified, they have been waiting 9 days for their payment.Solution
Casino says the player has been paid the maximum amount as per the bonus rules.MegaRiches
Player says that despite being verified, their account was closed, and their winnings confiscated
Comments
Player says that despite being verified, their account was closed, and their winnings confiscatedSolution
The casino took a prolonged time to reach a decision on the case and in the end said “take it to the ADR”. Case closed.SunriseSlots
Player says that they have been waiting over three weeks for payment.
Comments
Player says that they have been waiting over three weeks for payment.Solution
Case in progress.RichPrize (rp42.casino)
Player says that despite requests, has not closed their account but instead is sending them repeated emails asking them to...
Comments
Player says that despite requests, has not closed their account but instead is sending them repeated emails asking them to deposit to receive a bonus.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that rp42.casino is ignoring player complaints.iNetBet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino provided proof that they player had done numerous chargebacks, none of which the player divulged and even claimed they knew nothing of any chargebacks. Case closed and player banned from future use of the PAB service.Instaspin
Player says that that they went to an unlicensed casino, played, lost -- and would now like their money back.
Comments
Player says that that they went to an unlicensed casino, played, lost -- and would now like their money back.Solution
Closed at the player’s request. Later: reopened at the player’s request. The player’s complaint claimed the casino was unlicensed which proved to be false. The casino was (at the time) licensed in Anjouan. The player claimed the casino had promised that they accepted UK players and would pay them, but no proof was provided. The bottom line was the player wanted their deposits back and the casino refused. The player refused to accept that as a response and kept trying to tell us their interpretation of the legalities of the casino’s Terms. Such matters are and always have been beyond the scope of the PAB Service: case closed.PlayOJO Casino
Player says that they have been trying to withdraw for over a month.
Comments
Player says that they have been trying to withdraw for over a month.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.SunriseSlots
Player says that they have been waiting over five months for their payment.
Comments
Player says that they have been waiting over five months for their payment.Solution
Case in progress.Wettenlive
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Wettenlive is ignoring player complaints.3kingsbet
Player says that they were unable to place bets at the casino -- each time they tried, they were automatically...
Comments
Player says that they were unable to place bets at the casino -- each time they tried, they were automatically redirected to the login page.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that 3kingsbet is ignoring player complaints.OSHI
Player says that key information is missing from the Terms of a deposit bonus.
Comments
Player says that key information is missing from the Terms of a deposit bonus.Solution
Case in progress.PlayOJO Casino
Player says that they have been waiting over 24 hours for their withdrawal.
Comments
Player says that they have been waiting over 24 hours for their withdrawal.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.ms881.asia
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Betsafe Casino
Player says that after using a bonus, their winnings were confiscated, their deposits returned and they are unable to get...
Comments
Player says that after using a bonus, their winnings were confiscated, their deposits returned and they are unable to get clarification.Solution
Player reports their remaining balance was returned and they are satisfied with the outcome.CasinoRewards
Player requesting a document from the casino.
Comments
Player requesting a document from the casino.Solution
Player has received the document.