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Comments Welcome BGO feedback!

Mark_BGO

Mark_BGO

Dormant account
Joined
Jan 26, 2021
Location
Gibraltar
Hey guys,

It’s been a busy couple of days but slowly getting to find out more about BGO and they have a great team and amazing dedication. But I’m aware there are some areas which need improvement which I’m hoping to improve.

I wanted to pop by and ask you guys for some feedback, good or bad. A long term member has pointed out that the deposit options for Canadian players are not great and I’m going to try and solve that. But have you had any experiences you want to share?

I’d appreciate if “the bonuses are rubbish” or “I’m bonus banned” would be kept to a minimum but happy to hear any genuine promotional feedback of course.

If you prefer I’m also open to PM’s, whatever suits you best. I’ll add some bonuses for any feedback we take action on.

Regards
Mark
 
Mark_BGO said:
Haha Colin your a top bloke and I wouldn’t be offended... much. :)
Click to expand...
ok, nice and easy to start

Live Chat is open 7 days a week, Mon-Sun, 12:00pm – 7:00pm

Thats pathetic. Live chat for 7 hours a day? You are an industry that is open 24/7/365 but you only have instant support for 2555 hours of the 8760 you are open every year?
BGO seem to target the UK more than anywhere else, so at least have it open say 8am to midnight, the times most UK players will be playing. Even if it wasn't for other things, that would stop me playing there as live chat are shut pretty much the whole time I'm playing.

Are there still fees on deposits/withdrawals? Was going to ask live chat but they are closed :) - no but seriously I was, thats how I found the opening hours!
 
Hi Mark

Happy first thread in your new role lol.....

Just a quick one from me please....

I am currently trying to write a piece for BGO for a website, trouble is the information I have found on the web is very conflicting in some areas.

Basically when was BGO first founded? (the initial company not the BGO specific website)

Many thanks and good luck moving forward

Jon
 

Colin, I’m disappointed. That’s too easy! 32 were pioneers on support and I am already looking at extending. 24/7 is the goal. :)

Fees have gone, I’ve noticed some emails mentioning them though. Just a small oversight.

I really appreciate your input.
Mark
 

Thanks Jon. 2012:
You do not have permission to view link Log in or register now.
 
I havent heard from BGO more then a year,no emails no promo offers,nothing from you.
As for bonuses,are there any?

As Colin said,before they were having fees on deposits,hope they stopped with that nonsense.

and really no live chat support 24/7 why?
well for me it is very important factor that some casino has 24/7 support.

Hope to see some improvements Mark :)
 
Mark_BGO said:
Colin, I’m disappointed. That’s too easy! 32 were pioneers on support and I am already looking at extending. 24/7 is the goal. :)

Fees have gone, I’ve noticed some emails mentioning them though. Just a small oversight.

I really appreciate your input.
Mark
Click to expand...
Second day on the job, don't want to start you off with stuff like your affiliate, owned by the co founder of BGO, sending thousands of spam emails out to email addresses that were stolen in data breaches, via some Indian guy, breaching so many ASA, UKGC and ICO rules that I still haven't finished my complaint to them, and BGO (and others) not doing anything about it.
I'll save that one for another day :)

Good that the fees have gone and about support. I, and many others, refuse point blank to deposit if there are fees.
Do you have any plans to add extra providers and games, I found BGO extremely lacking in selection the last time I played there, admittedly a while ago now. Still the highest RTP?
 

Thanks Helena,

Your location says MK? Is that Milton Keynes? Just trying to figure out if you are UK.

What’s you’re email provider and have you deposited and passed over 18 checks etc?

Thanks for your reply.
Mark
 
Hey Helena

I get at least 2-3 emails a week

Various offers including no deposit free spins, deposit matches and deposit for a spin of their FS wheel. Maybe worth checking to see if your 'opted in' to communications?

I'd say the email contact is about right, as for your other concerns, Although semi regular at one point, I have not played their or checked their terms for years now.

This however will be subject to close scrutiny very shortly as I will need to do this to compile an up to date review of their casino for publication before the end of the month :p
 

I am opted in for promos Jono but i guess their target is mainly UK
 
colinsunderland said:
Second day on the job, don't want to start you off with stuff like your affiliate, owned by the co founder of BGO, sending thousands of spam emails out to email addresses that were stolen in data breaches, via some Indian guy, breaching so many ASA, UKGC and ICO rules that I still haven't finished my complaint to them, and BGO (and others) not doing anything about it.
I'll save that one for another day :)

Good that the fees have gone and about support. I, and many others, refuse point blank to deposit if there are fees.
Do you have any plans to add extra providers and games, I found BGO extremely lacking in selection the last time I played there, admittedly a while ago now. Still the highest RTP?
Click to expand...

That’s more like it! Obviously I have no history on the email issue but fully support the owners and their integrity. I’m sure there is an explanation which your complaint will reveal.

Which providers are we missing that you’d like to see? I’ll be transparent from day one and say we’re currently highest RTP but I’m reviewing that. If any changes happen they will either be for new players only or communicated with players clearly.

Mark
 
I get loads of emails from them.
The wagering on bonuses is bad, and those stupid wheels, I can imagine them attracting the people who deposit £10 once a week, but they really are bad promotions, for example

First, win up to 500 Free Spins on Flowers when you take on our Mega Wheel! Simply deposit £10 or more into your bgo account and play £10 on promotion games to claim.

Then you could win up to another 999 Free Spins when you deposit & play a further £15.

But you can win zero.
The wagering is 65x
Max win is £10 per 10 spins, up to a maximum of £100.
If you won the max spins, 1499, that would be a value of £449.70 in free spins, but you can only cash out £100 from any winnings.
 
well my biggest concern is that x65 ridiculous wagering
 
Mark_BGO said:
That’s more like it! Obviously I have no history on the email issue but fully support the owners and their integrity. I’m sure there is an explanation which your complaint will reveal.

Which providers are we missing that you’d like to see? I’ll be transparent from day one and say we’re currently highest RTP but I’m reviewing that. If any changes happen they will either be for new players only or communicated with players clearly.

Mark
Click to expand...
I'm not going to get into it on the thread as I'm sure thats not why you set it up, but I wouldn't make claims like that if I didn't have proof

BGO, MrGreen, any reason why I'm getting 100's of spam emails from your affiliate? - Casinomeister - Forum

Thats the thread, trust me when I say I can prove without any doubt the emails were spam (I have more evidence than what is posted in the thread), who did it and where the emails came from.
 
colinsunderland said:
I'm not going to get into it on the thread as I'm sure thats not why you set it up, but I wouldn't make claims like that if I didn't have proof

BGO, MrGreen, any reason why I'm getting 100's of spam emails from your affiliate? - Casinomeister - Forum

Thats the thread, trust me when I say I can prove without any doubt the emails were spam (I have more evidence than what is posted in the thread), who did it and where the emails came from.
Click to expand...
Thanks Colin I’ll take a read, but as you say not something I can really get involved with on this thread.
 
I suggest that you implement all of your changes by executive order. Your work will be done by Friday :)
 
I have had an account at BGO for quite some time(years), havent played there in some time, it showed the Interac deposit option on the bottom of the webpage but when I went to the cashier it wasnt there.......and then it wanted me to do some face recognition that was brutal, 5 times and it still didn't work, I just gave up.
 
me_and_ed said:
I have had an account at BGO for quite some time(years), havent played there in some time, it showed the Interac deposit option on the bottom of the webpage but when I went to the cashier it wasnt there.......and then it wanted me to do some face recognition that was brutal, 5 times and it still didn't work, I just gave up.
Click to expand...
I tried to look for deposit options as well for us Canadians and see what they have, but I don't have an account. I like to see if it is even possible to deposit and withdraw before making an account.
 
@Mark_BGO
You are spot on with payments not adapted to canadian market. I deposited there only once. I do not care much about bonuses especially with insane predatory terms like that.
Even after creating an account.. withdrawal methods not showing before making a deposit. Asking suppport about it was even worst than I thought. There was no transparency at all. Asking questions important for me.. getting answers that yet again was showing I couldn’t trust them. I asked to verify my account right away after deposit.. refused by agent even when I insisted. At this point I deposited the paysafe I bought and l lost it on the worst laggy starburst session ever.
terrible.../ sorry
 
I used to like BGO back in the day when there was no fee to spend/withdraw my own money and any winnings from spins were paid in cash no wagering.

I genuinely did enjoy the site and played quite a bit, I occasionally enjoy a bit of bingo as well as slots and I liked the rooms there always felt there was an equal chance to win unlike some sites where the same few win over and over.

Due to all the changes that were made with wagering etc, plus the fact promotions were few and far between I actually closed my account.

With you driving the bus I can only imagine it will be back to great in no time :thumbsup:

Lou
 
I made some comments in regards to the bonus terms in the other thread, so won't say that again.

Are you sure your on the highest RTP?
Mark_BGO said:
That’s more like it! Obviously I have no history on the email issue but fully support the owners and their integrity. I’m sure there is an explanation which your complaint will reveal.

Which providers are we missing that you’d like to see? I’ll be transparent from day one and say we’re currently highest RTP but I’m reviewing that. If any changes happen they will either be for new players only or communicated with players clearly.

Mark
Click to expand...


This is from Gonzos Quest, Megaways...

1614765256863.webp



90%!, even lower than Videoslots who gets flak here all the time.

Twin spin:

1614765412405.webp


Full RTP version is 96,56%.

So, you seem to been running the lower versions of the Netent slots sadly in addition to Red Tiger.
 
90% is shocking.
 
hhhelllo said:
I looked at many games. For a couple of them, I saw the lowest version I have never seen before.... Gonzo at 90%... how is that legal...
Gonzo 98 vs the normal version at 95 vs lvbet at 91 are 3 different games. 90? Shame on providers to go that low. Greedy humans!
Incoming game : gonzo megacrap retro at 70%
Click to expand...
90% what the F... That's not good Mark I'm starting to think twice about playing BGO this is sickening period and unaceptable.
 
Yeah that's disgusting. 95.77 at Novibet vs 90.71 at BGO, that is taking the piss I'm afraid and wouldn't even be allowed under an MGA license. Even people who state they don't care about RTP must see that a 5% difference is going to have a significant impact on the gameplay.
 
Mark is one of the best if not the best rep so I'm going to wait to see what if any positive changes Mark may able to do at BGO. Definitely, the RTP needs to be looked at. Being Canadian we don't have many options for depositing/ withdrawing anyway so I'm waiting to see how Mark can make BGO a more attractive and fair place to play at before I start making any deposits.
 
deepsky2 said:
Mark is one of the best if not the best rep so I'm going to wait to see what if any positive changes Mark may able to do at BGO. Definitely, the RTP needs to be looked at. Being Canadian we don't have many options for depositing/ withdrawing anyway so I'm waiting to see how Mark can make BGO a more attractive and fair place to play at before I start making any deposits.
Click to expand...
If you are under the MGA license then the RTP shouldn't be that low for you?
 
Just logged into BGO and was being asked for identity of Driving Licence and Utility Bill,no objections to that. But I uploaded my driving licence and they want a photo of me to prove that the driving licence is me through my own computer camera! You can stick that where the sun dont shine. You can have my driving licence,both front and back and a utility bill but you are not having access to take live photos of me. Is this some kind of porn site now?
 
johnnymcc1966 said:
Just logged into BGO and was being asked for identity of Driving Licence and Utility Bill,no objections to that. But I uploaded my driving licence and they want a photo of me to prove that the driving licence is me through my own computer camera! You can stick that where the sun dont shine. You can have my driving licence,both front and back and a utility bill but you are not having access to take live photos of me. Is this some kind of porn site now?
Click to expand...
Wonder how that will work if you don't have a webcam?
 
Wow. Was playing Gonzo Megaways at BGO last night and wouldn't have been had I thought it was the 90% version. To be fair, it was playing well, but does rather explain why there were no bonuses and few cascades!

A good idea for this - when you load any of your games (on mobile at least), it first leads to an "about" page, with a brief description of the game concept etc. Could you add the RTP to that page as well? I'd assume a fairly trivial change to do which wouldn't cost a penny, but would make it clear to the user whether or not they're playing the best version of the game before even loading it.
 
danofthewibble said:
A good idea for this - when you load any of your games (on mobile at least), it first leads to an "about" page, with a brief description of the game concept etc. Could you add the RTP to that page as well? I'd assume a fairly trivial change to do which wouldn't cost a penny, but would make it clear to the user whether or not they're playing the best version of the game before even loading it.
Click to expand...
I think that would only be a good idea for those casinos not serving 90% versions of the games ;)
 
Playford7 said:
Still awaiting my account looking at..
Click to expand...

Indeed, sorry! Got a notification an or so hour ago to say I have access to the player back office - providing I can figure out Playtech vs MG I’ll sort tomorrow, if not I’ll offload to a capable colleague. Should have probably delegated earlier but wanted to sort personally.

Mark
 
Mark_BGO said:
Indeed, sorry! Got a notification an or so hour ago to say I have access to the player back office - providing I can figure out Playtech vs MG I’ll sort tomorrow, if not I’ll offload to a capable colleague. Should have probably delegated earlier but wanted to sort personally.

Mark
Click to expand...
Cheers mate, just with you taking a new job would be happy to support you via trying BGO again after a many year hiatus and giving my feedback as respected you as a man and a rep from 32 red days.

many thanks mate

ben
 
Playford7 said:
Cheers mate, just with you taking a new job would be happy to support you via trying BGO again after a many year hiatus and giving my feedback as respected you as a man and a rep from 32 red days.

many thanks mate

ben
Click to expand...
Thanks Ben, I really appreciate the support and I respect everyone’s feedback in this thread and from other posts in a previous role. I’m never going to be able to make everyone happy but I’ll be around to try my best. I’ve got history here and it means a lot. I’m hoping the shareholders don’t read that their new CEO is trying to personally solve a player issue, but if they do I would like to say it’s a learning curve for me and outside of office hours :) - I’ll get back to you tomorrow (today?).

Mark
 
Mark_BGO said:
Thanks Ben, I really appreciate the support and I respect everyone’s feedback in this thread and from other posts in a previous role. I’m never going to be able to make everyone happy but I’ll be around to try my best. I’ve got history here and it means a lot. I’m hoping the shareholders don’t read that their new CEO is trying to personally solve a player issue, but if they do I would like to say it’s a learning curve for me and outside of office hours :) - I’ll get back to you tomorrow (today?).

Mark
Click to expand...
Mark, sorry if it wasn’t you I was meant to reach out to.

Clearly this is below your pay grade, but with due respect I’m asking you as CS didn’t respond to my emails, live chat was frankly a bad joke and i gave up on BGO.

as you joined the team I was more than happy to give support as a decent and respected and active rep here in these parts now is a rarity.

re: the shareholders etc isn’t my concern, I’m not paying your wages, just offering to help out as you asked.
 

I think you may have misunderstood my reply, sorry. I’m here to help and it’s not at all below my pay grade (I only get paid 4am to Midnight lol). CM is a great forum and my mentor and founder of the previous company I worked for used this great place to get feedback and build a solid business. I may not be able to be as responsive as I was previously and my colleagues will fill that gap but hey, it’s early days and I want to try and give it a stab while I learn. :)
 


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