New Review Caribic Casino - New Grey Zone casinos

[The Dude]

New Grey Zone casino - might be trying out the Baptism by Fire in the near future: Caribic Casino. Connected to Omni and Fly Casino.

 

[dunover]

We know the people well so there should be no aggro here, unless you are excluded from any EM sites. Just a correction on the review Bryan, they don't process at weekends but once KYC'd often payments in the week are far quicker than 24 hours.

 

[brianmon]

Another point is that Bonuses are Non-Cashable.
Which is very unusual for an EM site. In fact it's so unusual, it appears that they have to do it manually, rather than the EM platform being able to do it automatically.

They don't process payments at weekends (in my experience), my withdrawal (on a Friday evening) was pending and reversible for 60+ hours. It was the reversed, the bonus amount removed, and I had to make a new withdrawal, which was left pending and reversible for another 20+ hours.

Also, considering the bonuses are non-withdrawable, the wagering is pretty steep at 35x/45x/50x D+B (dependant on the bonus percentage)

 

[CaribicCasino]

Introduction

Hello, everyone!
Allow me to take this opportunity and briefly introduce myself as operations manager of Caribic Casino. My name is Sergej, I will be managing all the feedback, queries, suggestions, etc.
I believe we will start a mutual cooperation, and I assure that I will always be here to help you out with your Caribic Casino related queries.
Should you have any question or concern, please feel free to raise it.

Sergej.

 

[Dinahnana]

Hello, everyone!
Allow me to take this opportunity and briefly introduce myself as operations manager of Caribic Casino. My name is Sergej, I will be managing all the feedback, queries, suggestions, etc.
I believe we will start a mutual cooperation, and I assure that I will always be here to help you out with your Caribic Casino related queries.
Should you have any question or concern, please feel free to raise it.

Sergej.

Hi Sergei and welcome. I did open an account and played there once but due to the bonuses not being cashable in addition to the steep wagering requirements I am not inclined to deposit in the future.

Also not processing withdrawals on the weekend does your casino no favors as many other casinos do. If I was going to do a straight deposit I would pick a casino like Videoslots which pays 24/7 and 265 days of the year. That being said I did find the casino to be nice looking and staff quite pleasant. Those are my thoughts on Caribic at this time

 

[TheAddict]

Them bonuses though!

I dont understand why you would exclude slots from the weekly or monthly bonuses, when;

The Monthly bonus requires a MIN deposit of 20 to receive a fixed 15 bonus, which requires 1225 of wagering before a MAX wincap of 300 is allowed.

The Weekly bonus requires a MIN deposit of 10 for a fixed fiver bonus, requiring 525 of wagering before a max wincap of 100 is allowed. (Id also hate to be the person who deposits 50 for a fixed 5 and then has to wager 1925 before he is allowed a max wincap of 100).



also, dont know if its just me as it has happened on other sites before so its not just at this casino, but i find when using tablet on some casinos, this one included, the bonus terms do not appear unless i switch to desktop mode. Just thought id slide that one in there as it was the only way i could find the bonus terms

 

[The Dude]

I would pick a casino like Videoslots which pays 24/7 and 265 days of the year...

 

[spoton]

SUB terms "
9. Bonus credits are for wagering purposes only and will be deducted upon withdrawal. The first credits wagered will be deducted/made from your deposit(s) rather than from the bonus. If you choose to withdraw before having met the minimum wagering requirements, any winnings and bonus amounts will be void and removed. Maximum winnings from wagers made with bonus funds is €10,000, or your account currency equivalent of €10,000, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins.

10. Maximum win cap applies to associated winnings and is set to €1500. Maximum cash out from the free spins is €200."

Not that it matters for me as if I'm gonna donate my money away, I'd give to a charity, but nevertheless, it might be smart to clear up which of the sums are the max cap.

 

[Dinahnana]

OMG I meant 365 so that was a mistype thanks for catching it

 

[b3b44]

winnings capped from freespins i can take or bonuses being deducted from the winnings but when a deposit is made and winnings are capped ....

This problably won't be a casino's i'll join just for that reason.

 

[dunover]

Many players have this archaic view that a casino is all about bonuses. There are two types of player, those who scrimp around for a few quid in bonus and like being tied to WR's and those which don't use them as a rule. So yes, it's horses for courses - if you are a bonus chaser then you would possibly prefer a better offer, if not then you've got a decent cash-play site.

 

[Dinahnana]

Many players have this archaic view that a casino is all about bonuses. There are two types of player, those who scrimp around for a few quid in bonus and like being tied to WR's and those which don't use them as a rule. So yes, it's horses for courses - if you are a bonus chaser then you would possibly prefer a better offer, if not then you've got a decent cash-play site.

It would be more decent cash pay site if they paid cashouts on the weekend which they don't. I would guess 60% of my deposits are small cash deposits mostly going to Videoslots the other 40% are bonuses and still I pick a casino that pays out on weekends most of the time and don't cap winnings on bonuses due to the fact that it would totally suck to build a balance and then having it capped. Also I don't think the game selection can compete with places like Videoslots. I have tried several new casinos recently (in the past couple of months) and I would say both Dunder and Casino Calzon are better cash play sites. They pay fast.

I am not saying Caribic is bad I am just saying it is not the casino for me for a cash play site so we can agree to disagree

 

[brianmon]

Many players have this archaic view that a casino is all about bonuses. There are two types of player, those who scrimp around for a few quid in bonus and like being tied to WR's and those which don't use them as a rule. So yes, it's horses for courses - if you are a bonus chaser then you would possibly prefer a better offer, if not then you've got a decent cash-play site.

It's the bonuses, promotions, loyalty schemes and quick payouts, which make the difference.

This site isn't good in any of those areas.
Plus it's on the laggy, disconnecting EveryMatrix platform.

If you're only paying for cash, there are plenty of much much better sites to join. What makes this site stand out from the rest?

People who play with bonuses, don't 'scrimp around for a few quid'. There's no need to be condescending, just because you no longer play with a bonus.
Your affiliate site uses bonuses to attract new customers to casinos. So it seems a bit hypocritical to have that attitude, where bonuses are concerned.

 

[dunover]

It's the bonuses, promotions, loyalty schemes and quick payouts, which make the difference.

This site isn't good in any of those areas.
Plus it's on the laggy, disconnecting EveryMatrix platform.

If you're only paying for cash, there are plenty of much much better sites to join. What makes this site stand out from the rest?

People who play with bonuses, don't 'scrimp around for a few quid'. There's no need to be condescending, just because you no longer play with a bonus.
Your affiliate site uses bonuses to attract new customers to casinos. So it seems a bit hypocritical to have that attitude, where bonuses are concerned.

I DO sometimes use bonuses when testing a new site out, but not when I normally play for my own fun. Trada give me bonuses but it's a cash feed-in so doesn't have a WR. I have been both a bonus player and not, so have experienced extended periods of both types of play, and definitely prefer bonus-free. Naturally I promote bonus offers because the way marketing is carried out everybody expects them, it's historical going back to when online gambling began. But you cannot escape the fact that by design they are EV- invariably and intended to greatly reduce the chances of you cashing-out and increase the likelihood of the casino retaining your deposit. Never lose sight of that fact. You can dress it up as 'extending the fun/playtime' but that is not the intent, more a side-effect.

It's like everybody expects a supermarket loyalty card without realizing that if they shopped around they'd save far more than they'd ever earn in LP's. It's the way the industry has conditioned everybody!

 

[Harry_BKK]

Am I wrong or was Caribic operating on a Coconut (Curacao) license when they started in 2015? Funny that the Wayback machine only has recent screenshots of the website. i stand to be corrected.

Also this statement is pretty bold and misleading!!!

- "Best Online Casino" - To the rep --> any proof that your are the best????

- "Caribbean themes and designs" - could you please point out where those themes and designs are?? I couldn't see or find any!

- "immerse" ..."immerse" ...."immerse" --> not written by the brightest heads

- " our magical fountains will guarantee the fastest payout" --> really??? turning water into gold??? no weekend payments and you claim to be the fastest.... you're having a laugh

Best Online Casino
Play in the world’s best online casino and immerse yourself with the Caribic feeling! The goal of the Caribic Casino is to bring back the fair and honest online gambling. Our Caribbean themes and designs are guaranteed to immerse you since everyone can find something they like due to our personalized, exclusive bonuses.

Whatever you may wish to achieve, our digital game experience will immerse you and make you forget your everyday problems, regardless of what expectations you might have with online casinos, our magical fountains will guarantee the fastest payout on your Caribic adventures, and of course the exciting bonuses!

Quickly skipped through general and bonus T&C's - too many if's and but's, WR in the sky or better on the moon, withdrawal limits etc etc.

I might go on a holiday to a Caribbean island but surely will never register or play at Caribic Casino.

 

[Harry_BKK]

And which bright head thought this was a good idea? Operating from a golf course?

Under: Outdated URL (Invalid)

So you think, I'll be coming to visit you for a coffee break???

 

[Harry_BKK]

Let's speak clear:

Caribic Casino is an EM white label..... it is not owned by EM. The owner is Cosmos3 N.V. which is fully registered in Curacao, nothing to do with Malta or UK. The MGA and UKGC licenses are part of the white label deal with EM not on merit of Caribic Casino.

I would be very cautious, especially when taking bonuses.

 

[goatwack]

And which bright head thought this was a good idea? Operating from a golf course?

Under: Outdated URL (Invalid)

So you think, I'll be coming to visit you for a coffee break???


View attachment 81686

Jesus. Depositing there will leave a hole in one's pocket

Still, you get a free cup of cocoa via the magic fountain

 

[The Dude]

I want a magical fountain.

 

[goatwack]

I want a magical fountain.

You are the magical fountain, at least you were when you provided the free drinks at the Meistermeet.

At least that's how I saw it

 

[spoton]

But you cannot escape the fact that by design they are EV- invariably and intended to greatly reduce the chances of you cashing-out and increase the likelihood of the casino retaining your deposit. Never lose sight of that fact. You can dress it up as 'extending the fun/playtime' but that is not the intent, more a side-effect.

Thats a strange conclusion. In general playing at a casino is EV-, thus staying clear of it would be the best way to ensure an "cashout", but we won't do that will we?
When I go for a gambling session I usually plan some plantime, which could be calculated into a certain self-set wagering-requirement. Now I wouldn't say I was worse off if I had double the original balance to face that self-set wagering requirement. Of course taking a bonus usually ties you into the WR which sucks if you have a huge win early in the game, but this also goes the other way as without a bonus you might bust out earlier and miss that big win.

 

[brianmon]

Thats a strange conclusion. In general playing at a casino is EV-, thus staying clear of it would be the best way to ensure an "cashout", but we won't do that will we?
When I go for a gambling session I usually plan some plantime, which could be calculated into a certain self-set wagering-requirement. Now I wouldn't say I was worse off if I had double the original balance to face that self-set wagering requirement. Of course taking a bonus usually ties you into the WR which sucks if you have a huge win early in the game, but this also goes the other way as without a bonus you might bust out earlier and miss that big win.

I'd also add that about 75% of the times I've played with a bonus and withdrawn, I've needed that bonus amount to carry me through the ups and downs of play, and I've payed through quite a lot of bonuses (and consequently been bonus banned from several casino groups )

I also find it easier to handle the disappointment of losing £100 cash + £100 bonus, than losing £200 cash, from a mental (not so much financial) point of view.

 

[dunover]

I'd also add that about 75% of the times I've played with a bonus and withdrawn, I've needed that bonus amount to carry me through the ups and downs of play, and I've payed through quite a lot of bonuses (and consequently been bonus banned from several casino groups )

I also find it easier to handle the disappointment of losing £100 cash + £100 bonus, than losing £200 cash, from a mental (not so much financial) point of view.

Yeah, there is that....

 

[dunover]

Announcement!

Sergej is on holiday now so Elliott was going to be dealing with the points raised in this thread.

Unfortunately he just called me from hospital after a bad accident. He was playing golf and whizzing down the fairway in a golf buggy when he ran face-first into a 2-storey office block some selfish bastard had dumped right in the middle of it, and got badly twatted.

More news when I hear.

 

[The Dude]

You are the magical fountain, at least you were when you provided the free drinks at the Meistermeet.

At least that's how I saw it

Just a side note - I just booked Waxy's for the 6th of Feb. Mark your calendars!

Sergej is on holiday now so Elliott was going to be dealing with the points raised in this thread.

Unfortunately he just called me from hospital after a bad accident. He was playing golf and whizzing down the fairway in a golf buggy when he ran face-first into a 2-storey office block some selfish bastard had dumped right in the middle of it, and got badly twatted.

More news when I hear.

What?? Elliot was Skyping me tonight saying he was going to jump into this thread.

 

[OC Elliott]

Evening all!

Sorry for the delay of me firstly introducing myself and posting here. I was on the golf course and it would seem that someone put an office on the fairway which took me quite some time to get the golf ball around, of course I needed to stop for a quick thirst quencher afterwards, but here I am.

Harry, thanks very much for pointing out that we got a digit wrong in the latitude and longitude co-ordinates embedded in our map, that’s fixed now so you’ll be pleased to read my very poor golf jokes will cease.

On a more serious note (not that serious)

Caribic is very happy to be here at Casinomeister, in the grey zone for now and possibly soon to run the gauntlet in the Baptism of Fire for Caribic’s accreditation.

Regarding bonuses, it’s quite simple, bonuses are optional. I would like to point out that a deposit bonus is normally available to increase a player’s balance for the purpose of enjoying various games that an online casino has to offer.

If you’re interested in giving Caribic a try, you’ll find a great sized game inventory available and responsive professional customer service which aim to provide every Caribic new and existing member the best environment in which enjoy a gaming session or two.

As you can see from the review Caribic has so far been online for a couple of years. We appreciate that customer service is ever evolving so weekend withdrawals as well as other aspects of our customer service will improve to meet the needs of Caribic Casino members.

Anyway, just wanted to pop over to Casinomeister and say hello (its been a while) Both myself and Sergej are looking forward to becoming more active here.

Regards,

Elliott.

 

[dunover]

Just a side note - I just booked Waxy's for the 6th of Feb. Mark your calendars!


What?? Elliot was Skyping me tonight saying he was going to jump into this thread.

A joke Bryan (my take on the golf course office block). I was speaking to him earlier and he was cracking-up telling me about the misplaced digit on Google Earth co-ordinates which Harry spotted had the Caribic address as the middle of a golf course lol....

So we was having a laugh about it, how it had ruined his game of golf etc.

Anyway, we've got the Channel 4 and Melinda Messenger organizing a team as we speak to move the office block onto the main road nearby and repair the golf ball pockmarks etc.

There will be a Caribic sister site opening shortly too, 19th-holeslots.com

 

[Dinahnana]

Sergej is on holiday now so Elliott was going to be dealing with the points raised in this thread.

Unfortunately he just called me from hospital after a bad accident. He was playing golf and whizzing down the fairway in a golf buggy when he ran face-first into a 2-storey office block some selfish bastard had dumped right in the middle of it, and got badly twatted.

More news when I hear.

He didn't last long. Love the post though gave me a right chuckle

 

[dunover]

He didn't last long. Love the post though gave me a right chuckle

Sorry, my bad, Sergej is out of the office, not on holiday. I'm sure he'll be back here tomorrow if you big bullies haven't frightened him off...

 

[brianmon]

Something any high-rollers may want to take note of, if they're considering joining...

10.6 Slot / Video Poker Maximum Wagers allowed. Unless you are granted express written inclusion to wager at higher amounts based on your VIP level with the casino, in the interest of responsible gaming and social responsibility, there is a maximum stake allowed per game round when you are betting without a bonus. This maximum stakes per spin bet are as follows:
All Slots: €25.00 total bet and/or €2.00 per line bet per slot spin.
All Video Pokers: $25.00 total bet and/or €5.00 coin size per hand.
While many of our slots will accept a higher wager as supplied by the game manufacture, please note that if you wager higher than these stated amounts, the casino wholly reserves the right to void the bet(s) and any winning(s).

That's CASH bets

 

[dunover]

Something any high-rollers may want to take note of, if they're considering joining...

10.6 Slot / Video Poker Maximum Wagers allowed. Unless you are granted express written inclusion to wager at higher amounts based on your VIP level with the casino, in the interest of responsible gaming and social responsibility, there is a maximum stake allowed per game round when you are betting without a bonus. This maximum stakes per spin bet are as follows:
All Slots: €25.00 total bet and/or €2.00 per line bet per slot spin.
All Video Pokers: $25.00 total bet and/or €5.00 coin size per hand.
While many of our slots will accept a higher wager as supplied by the game manufacture, please note that if you wager higher than these stated amounts, the casino wholly reserves the right to void the bet(s) and any winning(s).

That's CASH bets

Do you often bet more than $25 a spin?

Most casinos do this in some way, the bigger ones simply adjust max stakes in the software to have the same effect. Remember a newish operation isn't going to be set up to fund people hitting 1000x stake on $60 spins to be fair.

 

[spoton]

Do you often bet more than $25 a spin?

Most casinos do this in some way, the bigger ones simply adjust max stakes in the software to have the same effect. Remember a newish operation isn't going to be set up to fund people hitting 1000x stake on $60 spins to be fair.

lol... There is a huge difference between setting a trap with this kind of uncommon term and limiting max bets in the software. They have also existed for 2 years and are supposed to have the backing of a casino group that has been around for ages. No need to try sweeten this terrible deal. That they are even "grey zoned" here says alot about where this site is heading IMO.

 

[CaribicCasino]

Hi, again , everyone,

Good to see plenty of inputs and suggestions, it is much appreciated!
First, let me please confirm, - we do have week-end withdrawals. In most situations when transaction is pending during the week end, it is related to KYC documents review (if it is required) , not because of Saturday or Sunday, there is no pause, we are still working on week end
Also, yes, withdrawals can take up to 48 hours, but usually done faster than that, - we are trying our best to arrange these as quick as possible

Regarding the bonuses not being cashable, yes, - might be not so usual but these are the rules stated in terms we need to follow, this is just an option to take these or not.

I would also like to invite everyone to check out News page, - You will find it in NEWS section at the bottom of the site or directly at Outdated URL (Invalid) You will find some useful info there as for example promotions calendars for the current months.

Looking forward for Your next comments,
Sergej.

 

[dunover]

lol... There is a huge difference between setting a trap with this kind of uncommon term and limiting max bets in the software. They have also existed for 2 years and are supposed to have the backing of a casino group that has been around for ages. No need to try sweeten this terrible deal. That they are even "grey zoned" here says alot about where this site is heading IMO.

Grey zone is where all casinos are when applying for accreditation via BBF, nothing unusual! Once in the Grey Zone they will learn from the feedback how to improve to get out of it and then get accredited - or they won't.

When on the EM platform you don't have 'backing' from EM, they just provide the license/platform and each casino is separately and independently funded, as a White Label.

 

[colinsunderland]

Do you often bet more than $25 a spin?

Most casinos do this in some way, the bigger ones simply adjust max stakes in the software to have the same effect. Remember a newish operation isn't going to be set up to fund people hitting 1000x stake on $60 spins to be fair.

Do you own shares in these
I have no problems in casinos limiting stakes, I do have a problem when they don't limit them on the software side and hide it away in T&C's.

I don't play at bets of over £25 but I do sometimes play single line bets of over £2 and I wouldn't think of trawling through T&C's to check it was allowed, not on a cash bet anyway.

 

[Harry_BKK]

As i said last night, I only skipped through the T&C's but from just reading this thread I can see lots of FU clauses. This is one place where you have to read every "iota" before you play because i bet my last shirt that they will turn over every "iota" to find reasons not to pay.

As they are now, I would recommend: "RUN FOR THE HILLS"!

 

[brianmon]

Do you often bet more than $25 a spin?

Most casinos do this in some way, the bigger ones simply adjust max stakes in the software to have the same effect. Remember a newish operation isn't going to be set up to fund people hitting 1000x stake on $60 spins to be fair.

No. but it wouldn't be impossible for me to bet £2 a line.
There's at least one complaint on ask gamblers about winnings being confiscated for betting over the maximum, while playing with cash, not a bonus.


I, and the other contributors to this thread are merely pointing out the things that you would have previously pointed out, before your priorities changed, when you became an affiliate.

I notice that you're still advertising Caribic as "Payment in hours to minutes plus 150% Bonus with low Wagering" 45x D+B Isn't low, it's 75xB.
and the rep here has stated that " withdrawals can take up to 48 hours"

There's also no mention of that 150% being non-cashable on either your site or the summarised T&C on the promo landing page. It's tucked away in the general bonus T&C

 

[dunover]

Do you own shares in these
I have no problems in casinos limiting stakes, I do have a problem when they don't limit them on the software side and hide it away in T&C's.

I don't play at bets of over £25 but I do sometimes play single line bets of over £2 and I wouldn't think of trawling through T&C's to check it was allowed, not on a cash bet anyway.

Only 75%

I agree it's preferable to do it via the software if possible but it's like most casino rules, creating a parameter. Numerous casinos on here (accredited) have cash-out limits that are far below what you could win of many of their slots if a high-roller, so we could say that's inappropriate as the casino is basically saying "win more than xx times stake at xx bet then we won't/can't pay you."

We have the high and mighty colour-number with intentionally delayed cash-outs and poor RG. Yet accredited and lauded. Would they come on here and say "Yes, we're going to introduce weekend cash-outs" in response to us lot commenting? Would TF!

Videoslots, our highest-ever rated casino here were Cup-o-cocoa only licensed when I first played there and only got a UKGC License when the UK regs changed 2 years back. Everyone starts somewhere.

I've yet to see a perfect casino on here, although VS and Trada have come pretty close!

So in summation, yes personally I hope this site succeeds but I agree there are numerous things that need tweaking - that's the whole point of the BBF process and all I'm saying is that I know at least they'll listen to us all.

 

[Tirilej]

Wow, after reading this thread I can see no reason for anyone ever to sign up and play at this casino, not even those who don't use bonuses.
There are better places out there, that have rules that are fair and that pay faster. They have also been around for two years so they know perfectly well what they are doing.

For the first time dunover I see that you defend what you always have called BS before

 

[colinsunderland]

Only 75%

I agree it's preferable to do it via the software if possible

But it is possible, and thats where any argument saying this is acceptable falls down straight away. The ONLY time a casino would do this is if they are happy for a customer to lose out.

but it's like most casino rules, creating a parameter. Numerous casinos on here (accredited) have cash-out limits that are far below what you could win of many of their slots if a high-roller, so we could say that's inappropriate as the casino is basically saying "win more than xx times stake at xx bet then we won't/can't pay you."

We have the high and mighty colour-number with intentionally delayed cash-outs and poor RG. Yet accredited and lauded. Would they come on here and say "Yes, we're going to introduce weekend cash-outs" in response to us lot commenting? Would TF!

Videoslots, our highest-ever rated casino here were Cup-o-cocoa only licensed when I first played there and only got a UKGC License when the UK regs changed 2 years back. Everyone starts somewhere.

I've yet to see a perfect casino on here, although VS and Trada have come pretty close!

So in summation, yes personally I hope this site succeeds but I agree there are numerous things that need tweaking - that's the whole point of the BBF process and all I'm saying is that I know at least they'll listen to us all.

What other casinos failings are doesn't matter, this is a thread about a specific casino, and some things have been highlighted that will stop me, and others, ever playing here. If the casino changes them then thats great, but until they do, I don't think they will get much love in here.

Regarding 32Red, I closed my account when they did what they did with the RG options. They haven't had a penny from me since, if you are going to use others' bad practice then feel free to point out how bad Videoslots or Leovegas are with their policies, as they get 90% of my deposits between them, and then I would accept you have a point.

Regarding the Cup-o-cocoa license, that physically stops me playing here, but wouldn't if they were a decent casino and I was able to, so just because another casino started off there before they needed a UKGC license has no bearing on this.

 

[interlog]

$25 a spin or $2 a line is just plain silly. I don't play $25 a spin but have been known to do $2.50 one line theory spins on the likes of Royal Masquerade and Pimped and definitely wouldn't expect that not to be allowed.

For those promoting the casino, they may want to point out that this casino is not for the high rollers which though is a relatively small chunk of the market, but the most lucrative one.

 

[colinsunderland]

$25 a spin or $2 a line is just plain silly. I don't play $25 a spin but have been known to do $2.50 one line theory spins on the likes of Royal Masquerade and Pimped and definitely wouldn't expect that not to be allowed.

Exactly the games I do the same on

 

[brianmon]

I would also like to invite everyone to check out News page, - You will find it in NEWS section at the bottom of the site or directly at Outdated URL (Invalid) You will find some useful info there as for example promotions calendars for the current months.

Looking forward for Your next comments,
Sergej.

Erm..... What news? The last entry appears to have been made back in January. And the promotions calendar seems to be mainly filled with non-cashable bonuses, which apparently aren't important anyway

 

[konchr]

Ridiculous wagering requirements - Bonus given to disallow a withdrawal AVOID

I deposited 60 euro and got a 5euro bonus! I didn't even realize I got a bonus until I tried to withdraw 450 euro.

There was no pop-up or tick box, they just gave it to me. The bonus wagering was 2275!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for a 5 euro bonus!!!!!!! this is ridiculous. that is 455x bonus given! without even asking it.

I didn't even realize until my balance went above 450 and I went to withdraw. I spoke to the very rude chat (i have the conversation in an email), and they told me that since i played (even though I never used the 5 euro bonus) I could not withdraw.
This practice is made so that people who don't realize this get screwed and can never win.

 

[CaribicCasino]

Dear Konchr,

Thank You for this post, let me please have a look at this case in detail and come back to You with the explanation.

Kind Regards,
Sergej.

 

[Harry_BKK]

I deposited 60 euro and got a 5euro bonus! I didn't even realize I got a bonus until I tried to withdraw 450 euro.

There was no pop-up or tick box, they just gave it to me. The bonus wagering was 2275!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for a 5 euro bonus!!!!!!! this is ridiculous. that is 455x bonus given! without even asking it.

I didn't even realize until my balance went above 450 and I went to withdraw. I spoke to the very rude chat (i have the conversation in an email), and they told me that since i played (even though I never used the 5 euro bonus) I could not withdraw.
This practice is made so that people who don't realize this get screwed and can never win.

Catch 22 for unwary players!

No chance to opt-in or opt-out of the bonus, it just gets added and if you don't pay attention ---> Bang, a massive wagering attached for 5 f**king bucks!

Despicable if this turns out to be true!!! :axeman2:

 

[lockinlove]

Dear Konchr,

Thank You for this post, let me please have a look at this case in detail and come back to You with the explanation.

Kind Regards,
Sergej.

Unless the chat log is fake, what are you guys thinking doing this to players? The chat agent confirms the claim. And once you come back and confirm this I hope you are thrown in the rogue pit. You know damn well giving someone $5 and 500x wager is nothing but a ploy to make sure this player cant withdraw if they win. There is no other reason behind this. It isnt a promotion of any sort and any player on the planet would take part in. And its small enough amount you guys did this hoping the player wouldnt notice.

And given all the shitty and shady terms, I am quite surprised to see some affiliates and long time members try and defend this bullshit casino.

Also, your support is a joke and so is their pathetic attempt and trying to compare this sneaky tactic to a dinner out situation.

 

[The Dude]

I deposited 60 euro and got a 5euro bonus! I didn't even realize I got a bonus until I tried to withdraw 450 euro.
...

I've spoken to the rep about this on Skype and they are taking a serious look at this. Just so you know.

 

[CaribicCasino]

5 EUR bonus case.

Hello Konchr,

Thank you for bringing to our attention the bonus that you had received. After an extensive investigation, please allow me explain the case with the €5 bonus that was issued to your account.
This email is not intended to say you/we were correct or wrong - vice versa. Rather, you discovered something that had warranted your attention to us and we took (and are) taking your case very seriously. And, we honestly appreciate your comments and case points that you had made. Regardless of you posting on forums, the actions and reactions that you will read below would have been the exact same.
We are absolutely appalled by our Chat Reps response and handling of your account. A simple review of your account would have made it clear that there was a problem with a member getting a mere $5 bonus and having WR of $2275. Without a doubt, an oversight was made by not only our Chat Rep, but also our tech team in setting the $5 Weekly Pirate bonus to this WR amount and posting standard terms for such a small chip bonus. We’ve not been altered to this until your case. As such, we have already corrected the WR and terms for this particular bonus offer. We have also reviewed all of our bonuses, technical settings and terms to ensure they are properly displayed and set correctly.
Moreover, we can tell you that the Rep is fully aware of our displeasure in handling the case. It should have been immediately forwarded to Management for additional review. But, that did not happen and we take full accountability for the service level you had received and apologize for your inconvenience and THANK YOU for holding us accountable for such a senseless situation that could have been resolved in under 30 seconds.

We are aware of your total winnings of €800 and those funds have been processed already. We are also taking the necessary steps to assure that all of our Support Agents are proactive and proper in handling ALL cases that arrive for support.
We wish you the very best of luck and thank you for your time in this matter.

With kind regards,
Sergej.

 

[konchr]

I've spoken to the rep about this on Skype and they are taking a serious look at this. Just so you know.

I will happily forward you the Gmail transcript.