CasinoCasino Withdrawal Questionable Malfunction

[me_and_ed]

So this is not the first time this has happened to me at CasinoCasino, made a withdrawal, was in pending for about a day, I reversed and doubled my withdrawal to approx 3k, I go to process a new w/d and the page that you inout the amount and your password just stays, timer circle never goes away and it wont go to the processed page.

I speak with live chat and they give me the old clear your cache, cookies and stuff, so I do to no avail, I try 3 different browsers and mobile, does nothing.

Very questionable......

Casinomeister's full writeup on CasinoCasino here.

 

[dionysus]

So this is not the first time this has happened to me at CasinoCasino, made a withdrawal, was in pending for about a day, I reversed and doubled my withdrawal to approx 3k, I go to process a new w/d and the page that you inout the amount and your password just stays, timer circle never goes away and it wont go to the processed page.

I speak with live chat and they give me the old clear your cache, cookies and stuff, so I do to no avail, I try 3 different browsers and mobile, does nothing.

Very questionable......

my one WD experience with CasinoCasino was for 1k - support was completely clueless for help (another member had a similar-ish experience but I'd thought perhaps they sorted the issues.
I spunked my 1k - congrats on doubling yours up; hope it gets sorted
Jan's in often though he did say today
' I won't be much online tomorrow, so keep that in mind when I'm not replying !

Kr. Jan'

 

[me_and_ed]

my one WD experience with CasinoCasino was for 1k - support was completely clueless for help (another member had a similar-ish experience but I'd thought perhaps they sorted the issues.
I spunked my 1k - congrats on doubling yours up; hope it gets sorted
Jan's in often though he did say today
' I won't be much online tomorrow, so keep that in mind when I'm not replying !

Kr. Jan'

I have barely played at this casino in the last couple years because of this happening, I can assure that will now continue when this is over, some things you can question and others are not questionable, not being able to withdrawal is one of them, awfully funny that C/S couldn't manually process a w/d.

 

[dionysus]

I have barely played at this casino in the last couple years because of this happening, I can assure that will now continue when this is over, some things you can question and others are not questionable, not being able to withdrawal is one of them, awfully funny that C/S couldn't manually process a w/d.

Mine was as simple as 'what numbers go in which fields'
But Jan's pretty active so I'm sure he'll help and take advice/comments on board so be sure to pm (and keep members apprised)

 

[Sonict]

I noticed this thread earlier and hoped it wouldn't happen to me and... I am in the same boat now. I don't play here often, but most of the time, I don't have any issues in doing withdrawals... Until now! GRRRRRRR! Hopefully, the site will return to normal soon.

 

[me_and_ed]

I noticed this thread earlier and hoped it wouldn't happen to me and... I am in the same boat now. I don't play here often, but most of the time, I don't have any issues in doing withdrawals... Until now! GRRRRRRR! Hopefully, the site will return to normal soon.

As terrible as its sounds I am glad I am not alone.

 

[colinsunderland]

@L&L-Jan
sure he will sort it out

 

[L&L-Jan]

So this is not the first time this has happened to me at CasinoCasino, made a withdrawal, was in pending for about a day, I reversed and doubled my withdrawal to approx 3k, I go to process a new w/d and the page that you inout the amount and your password just stays, timer circle never goes away and it wont go to the processed page.

I speak with live chat and they give me the old clear your cache, cookies and stuff, so I do to no avail, I try 3 different browsers and mobile, does nothing.

Very questionable......

Just the day im traveling, did you contact support and is your account fully verified? Drop me your username by pm and withdrawal will be done. Ill have a look at the problem in 1 hour

 

[colinsunderland]

Just the day im traveling, did you contact support and is your account fully verified? Drop me your username by pm and withdrawal will be done. Ill have a look at the problem in 1 hour

just a off topic question, is it a bank holiday where you are today?

 

[L&L-Jan]

just a off topic question, is it a bank holiday where you are today?

Just became godfather, so had to visit the little kid in Holland

I think i located the account of topic starter and put in the full balance as a withdrawal, coordinating now with payments team the withdrawal goes through.

Kr. Jan

 

[colinsunderland]

Just became godfather, so had to visit the little kid in Holland

I think i located the account of topic starter and put in the full balance as a withdrawal, coordinating now with payments team the withdrawal goes through.

Kr. Jan

Congrats

I asked support a question and they told me they couldn't answer because it is a bank holiday there today (understandable if it is as it wasn't a normal question).

 

[L&L-Jan]

Thanks mate!

Ah maybe because the person who can answer the question accordingly took the public holiday!

As I know everything related to L&L, you can always drop me a PM

Kr. Jan

@me_and_ed withdrawal is processed, let me know if you have any further questions! Fix regarding the issue is on its way, need about another 30 minutes.

Sorry for the hassle and inconvenience!

Kr. Jan

 

[me_and_ed]

Thanks mate!

Ah maybe because the person who can answer the question accordingly took the public holiday!

As I know everything related to L&L, you can always drop me a PM

Kr. Jan

@me_and_ed withdrawal is processed, let me know if you have any further questions! Fix regarding the issue is on its way, need about another 30 minutes.

Sorry for the hassle and inconvenience!

Kr. Jan

Thank you, enjoy the family time, when you are fully back please PM me so I know what the issue is, would go a long way to restoring any lost confidence.

 

[Sonict]

I just used the website and did a cashout so it seems to be working again. It would be better if this issue never happened though. I guess it is a tough one to figure out!

 

[hhhelllo]

Should I withdraw via bank withdrawal or e transfer? I am a little uncomfortable with 4 figures withdraw going in the hands of a processor that is impossible to reach if there is a problem... and the form to make a withdraw via bank transfer to a canadian bank is weird.... what should I do? Maybe the L&L Jan can help me?

 

[L&L-Jan]

I would go for interac, never had issues with that from our end mate.

Gratz on the win !

Kr.

 

[hhhelllo]

Its a miracle...after my withdrawal I will make a special promo here i'll give back a couple hundreds to make a casinocasino competition or something... any ideas?

 

[Jasminebed]

Always nice to make a withdrawal. Etransfer should be without any fees, a bank wire usually has an incoming foreign wire fee, and sometimes a fee from an intermeditary bank/processor as well. If I end up paying more than $15 for a wire, I never go back and play again. Let us know how long things take to receive.

Any kind of contest is always good with me, but maybe Jan could help sponsor something with a free spin on DOA or DOA2, and have a screenshot contest for the best win. Usual rules re: postings and length of CM membership. I know I don't have a CasinoCasino account, but a great withdrawal method for Canadians always gets my attention.

 

[hhhelllo]

Well... Jan is working hard for me... the interac withdraw... i never received any sms ... or email... he contacted interac to let them know....

I just made a 2nd withdraw via bank transfer.... we will see lol....

 

[hhhelllo]

Still nothing from the interac withdraw... anyone can help? Jan told me I was suppose to receive a sms.... not

 

[hhhelllo]

Omg... still nothing from interac.. no link no sms no email... and this is what I get told from support at casinocasino. Amazing.... what am i suppose to do?!?!? Its not a small withdraw...




I do not work for Interac, so no. The payment is out of our hands now, and in the hands of Interac who you requested the withdrawal back to.

You are not sure?
15:52
Omg

15:51
I would assume from the contact us page:

You do not have permission to view link Log in or register now.

I am not 100% sure as we do not have Interac here.

15:50
And where do i.contact them??

15:50
We have already processed the payment from our end, it's done. The reason you haven't received it yet is to do with Interac not sending you the SMS or email, we cannot send this for you as it doesn't come from us.


This is not cool

.....?!?!?
15:49
Since when the player has to deal.with the payment provider

You are the casino handling my.payment.... come on

And where do i do that
15:48
Lol

15:48
Yes the email or text will come from Interac, so you need to get in touch with them to see why you haven't received the SMS or email to verify the withdrawal

15:47
How am I suppose to do thaat
15:46
I need to contact the payment provider...????


15:45
I have spoken with the payments team and they have said that you will need to contact the payment provider, as they are the ones that send the SMS/Email - and as you haven't received it yet this is why its taking a while to go through.


15:44


I receive no link

By email would be nice... no sms
15:37
Ok

 

[hhhelllo]

Still no news from the payment provider...I thought the point of a etransfer withdraw was not to wait 5 days without knowing where my money is .

 

[Jasminebed]

Have you checked your spam? I know I sent one to a friend for a trip she booked by credit card, and that is where it landed, despite not being the first one I'd sent her. I trust you have checked your bank account. While I've not used it myself, I know there is now an option to send one without a pick-up password, directly to someone's account. Some businesses now are using this as an option for payments.

 

[L&L-Jan]

Ive now banned you for a moment

Will update here in a bit !

 

[hhhelllo]

Did you just processed 4986 and 4500 by banktransfer?

 

[hhhelllo]

Oh ok. So there is only one thing missing.. my etransfer withdraw

 

[L&L-Jan]

Ok you are now unbanned !

And there is no balance left! Surprise! Mate you did great Friday, today it didn't go too well. I wasn't around all the time but upon the moment of your latest post your balance dropped massively. Not something I like to see. Sometimes the slots just stop to give, remember that please

So I had to ban your account, and make sure all profits since the last deposit that was still in your account are being processed accordingly.

You've made a tiny mistake with the initial bank transfer withdrawal, our payments team fixed that for your, so they declined the withdrawal, fixed bank details and requested that one again.

Also your remaining balance was put in a withdrawal and is authorized. So at least you cant lose anything from the profits you gained, that was my first worry !

Now, the initial withdrawal from interac - the problem is a bit out of our scope. When we process you should receive a SMS and email with instruction to accept the incoming payment. What goes wrong there we don't know and that's not something we can easily influence on a Saturday. This issue will for sure resolve, but can't be picked up from monday onwards.

The remaining 2 withdrawals by bank are locked and you cant touch them nor see them. They will be processed on Monday and is a manual transfer from our bank account directly to yours, that goes fine for sure!

Monday we pick up further with interac, and the 3 withdrawals are hitting your account mid - and late next week. There was a mention about costs when receiving bank transfers, if thats the case, provide some proof and ill sort it for you... The kind guy I sometimes try to be

Now if you want to continue to play, I'm not going to cancel/reverse withdrawals. You can make a deposit

Kr. Jan

 

[hhhelllo]

Excellent. You just earned yourself a gold medal.

From 28$ to to 60 000 to.... 15000

Insane session!

Thanks

 

[misstrouble]

That’s a great outcome!

 

[L&L-Jan]

Excellent. You just earned yourself a gold medal.

From 28$ to to 60 000 to.... 15000

Insane session!

Thanks

Well done, Ive tried to avoid numbers for other members to be able to digest the information provided and to do their own math, but you are just too honest !

Kr. Jan

 

[Nordog]

Awesome to read someone actually preventing a player to loose entire balance then process and lock it.

Reading this will make me concider casinos jan represent. Rarely that casino put any thoughts into customers like this

Big respect Jan

 

[irish-ranger]

Ok you are now unbanned !

And there is no balance left! Surprise! Mate you did great Friday, today it didn't go too well. I wasn't around all the time but upon the moment of your latest post your balance dropped massively. Not something I like to see. Sometimes the slots just stop to give, remember that please

So I had to ban your account, and make sure all profits since the last deposit that was still in your account are being processed accordingly.

You've made a tiny mistake with the initial bank transfer withdrawal, our payments team fixed that for your, so they declined the withdrawal, fixed bank details and requested that one again.

Also your remaining balance was put in a withdrawal and is authorized. So at least you cant lose anything from the profits you gained, that was my first worry !

Now, the initial withdrawal from interac - the problem is a bit out of our scope. When we process you should receive a SMS and email with instruction to accept the incoming payment. What goes wrong there we don't know and that's not something we can easily influence on a Saturday. This issue will for sure resolve, but can't be picked up from monday onwards.

The remaining 2 withdrawals by bank are locked and you cant touch them nor see them. They will be processed on Monday and is a manual transfer from our bank account directly to yours, that goes fine for sure!

Monday we pick up further with interac, and the 3 withdrawals are hitting your account mid - and late next week. There was a mention about costs when receiving bank transfers, if thats the case, provide some proof and ill sort it for you... The kind guy I sometimes try to be

Now if you want to continue to play, I'm not going to cancel/reverse withdrawals. You can make a deposit

Kr. Jan

Respect to you Sir....

 

[colinsunderland]

And that is how a casino should operate. Massive thumbs up and full respect from me to @L&L-Jan for this, and on a Saturday.

 

[hhhelllo]

I was suprised by the gesture honestly. Just to be clear, I deposited 28$ and was ready to lose it in 5 minutes. When I gamble, it's an ammount I don't care burning in an instant while enjoying the possibility of a nice win. There is a reason I only play on bet365 usually. They flush my withdrawals, there is no maximum ammount and it's impossible to reverse.

Today was the most insane session of my entire life and my biggest total cashout from one deposit. 28$ to 15 000$ approx. Ok as you may already know, at one point I had 10k pending withdrawals and almost a 60k balance. I know this is insane but that's how I play. High variance maniac mode until I am rich .

If you are saying to yourself, wow 60k and still playing? You are the type of player that deposit 28$ and cashout at 400$ or maybe 1000$ once on a while. I am too, unless I can reverse and can't withdraw because of the 5k max cashout per day. I usually avoid these types of rules because I know I will never stop. This time I never reversed my first two withdrawals.. but played a balance of 5k to 60k... to 5k.... to 60k... to 5k..... When I think about it, it's 100% retarded but damn that was intense. I risked 28$ to reach the sky... but I only made 3 months salary intead of a year

I am still waiting for gigadat to process the first withdrawal by etransfer. Fellow canadians, don't do it. It's a slow process and nobody can help and/or process the damn transfer lol.

Jan, respect.

 

[hhhelllo]

Let's be honest here. I am little bit intense in my perseverance to make a million with.28$

But.that is not the point.. I was hard on gigadat while they were in the.process of sending me the most beautiful email I ever saw.

Ok they were really slow. We'll on my mind they were.
The problem here : nobody considered tne reality of the person in it with them.

If I.had more clear info during the process, no.panic or way. Less.

Casinos should give more info to the player because if they compare with what they know : a transfer by email that takes 3 minutes?? Nope

So as L&L once told me. You will get your money mate. And I did. with.no fees at all! A first for a 5k transfer lf you dont care to wait and are a.normal person , very.good withdraw option! Free