CasinoRoom - Experiences?

[hoff1985]

Hi everyone,

i want to give CasinoRoom a try... Do you guys have experiences? Couldn't find that much in the forum (especially not something that is "up to date".

Is it safe to play there? How fast is the cashout handling?



Thanks Guys,
Hoff

See Related Threads:

• Casio Room....My Experience
• Casinoroom.com Problems
• CasinoRoom Sticky Wagering
• CasinoRoom Leaving the UK
• Anyone Play at Casinoroom.com Still

 

[hoff1985]

Nobody have experiences with them?

 

[rainmaker]

.

Yes, Casino Room should be safe and worth a try. They have a wide selection of games from different suppliers including NetEnt, Microgaming and Betsoft. 24/7 CS with live chat, Skype, Telephone etc.

But I have not cashed out there!

 

[Osloking]

long time ago pokerroom and casinoroom was in same group i remember, but after pokerroom shut down(they are opening again) they sold the casinoroom.com.

I've tried the new casinoroom and has made a withdraw there and it went pretty fast, after verification, but it took some time to verify.

they are very responsive to emails too. but this was 1year ago, so i dont know how they are now. good luck!

 

[polli123]

Any actual experiences with this casino?

 

[Sovietsky]

My experience is that their site is laggy or tends to lag. On the site it says it takes 1 bankday for the withdraw if you use neteller but for me it took 2-3 bankdays.

They offer netent,MG and few more (not sure if betsoft or sheriffgaming dosen't matter both suck).

 

[sandtag]

Casinoroom is legit, been playing there for ~1.5 years. The site is as good as any other microgaming/netent/providers mixed casino.

 

[polli123]

Tried it, everything worked Fine. Lost All, so i don't made experience with the support or a cashout.

Finale ist not mine. The page confused me, Hard to find information and working with the Menu.

 

[sapit222]

Its an ok site, but not more than that.
Withdrawals takes between a few hours up to 2 days (i used Moneybookers).
Support is ok. Same slot games as most other sites have.

They can improve im sure.

 

[freakspin]

Agree, that casinoroom is legit. Site is a bit laggy, but I heard from some "insiders" that they will change the layout (and hopefully the server ) soon...

 

[randomiam]

crap

lagging so bad . shut game try and open another and you details are messed up. depositing for Australians annoying Evan i you set you currency as aud you still deposit in usd so getting your amount correct is annoying ...tried first deposit bonus got crap all but that's the way the reels roll ..layout settings annoying at best ..compared to other net ent ect sites this is way under standard Evan if its only a baby not good enough at this point WILL NOT RETURN

 

[MillyOfLeValley]

Yes they are decent.

Cashed out using skrill and had my cashout within 24 hours.
Played the hell out of Foxin Wins at Casinoroom, lots of good wins on it.
Experienced no lag personally.

One thing though is that Casinoroom doesn't have any NetEnt jackpot games so if thats your thing then you need to look else where.

They also send out random free spins via email which usually read like this "These free spins are for the first 300 players who claim it" so if you read your email late you would find that the free spins have already been claimed which really sucks about Casinoroom.

Hi everyone,

i want to give CasinoRoom a try... Do you guys have experiences? Couldn't find that much in the forum (especially not something that is "up to date".

Is it safe to play there? How fast is the cashout handling?



Thanks Guys,
Hoff

 

[sapit222]

I got 10 free spins at Casinoroom yesterday & won $20 (wr 50) & managed to make the playthrough (1000) & withdraw a small sum.
It was in my Moneybookers account within 24 hours, so that was good.

The site has issues though... tried both Chrome & Firefox, but all of the games, both NetEnt & MG are soooo slow...
I jumped from game to game, but could only play NetEnt with the bonus money until it was finished.

Hope they can fix that asap. Otherwise the site is ok. Free spins often as mentioned in earlier thread.

 

[dunover]

Site is a joke.

OK, so I joined and planned to play. Logged in and all the promo 'free10' and '150' (for 100% match) were invalid. Deposited 20 euros and opened a game. Reels kept spinning and never played one round, with the dreaded 'game not available'. Tried Chrome browser and exactly the same thing happened. Went on live chat and got the usual crap about how it's my problem that the server isn't providing a game outcome!!!! Then the live chat said he was experiencing connection issues and must cut off. Restarted my PC and carried on trying to play, noticed live chat was unavailable now. Still the same, can't play one round.
What a crock of sh*t. Leave well alone. Will try and retrieve my deposit now, but don't tell me 20 euros is below their w/d limit....

Well just tried to w/d my 20 euros and what the hell does this mean? :




This site is the worst I have seen in years.

RIGHT, it allowed me to cash out 19 euros, leaving 83c in the balance. So, in the half-hour I've been there, 17c has disappeared in to thin air so effectively I've spent 1 euro just to be messed about depositing and not being able to play one game. What sort of operation is this??

 

[dunover]

This is unbelievable. Tried startburst at 10p a spin with my 83c remaining, and the game error not available comes up, I close the game and lose 10p every time this happens, for an non-completed game! This site is seriously ****ed-up. I would highly recommend you all avoid it.


info: Please wait for a site operator to respond.
info: You are now chatting with 'Mark'
Mark: Welcome to Live Chat Support. How may I assist you?
you: ................com
you: can you see my previous chat?
you: I was cut off.
Mark: My apologies I was experiencing a connection issue
Mark: a lost all chat history on that time
you: brilliant.
you: Right I deposited 20 euros, go no bonuses all the codes were invalid and not one spin was played as all the games won't produce a result
Mark: May I have your email or account number, please?
you: I then tried to withdraw my 20 euro deposit after this bad experience and found I could only w/d 19 euros as 17c had disappeared somewhere after not playing a single game.
you: I just gave you it up the top
Mark: Thank you
Mark: Please hold one moment.
Mark: Thank you for holding
Mark: I can see that the funds withdrawn are in process
you: yes but that's not my complaint
you: why won't the games run, and why can't I withdraw the whole deposit when I haven't even been able to play a single spin?
you: and why didn't the bon us codes work?
you: Not that the bonuses mattered as I couldn't even play a game.
Mark: thank you, I have limited access to payment states, but I can see the payment in the transaction history, if you have not received it yet (it is instant bank) then it's pending approval.
Mark: I will have to forward the query to the finance department for a cash out status
you: PLEASE! That's NOT my question, please read above this>
Mark: as far it was the codes you tried
you: ?
you: These were the codes you had on the site today.
Mark: some time the manager has to credit them manually in case the system doesn't do it
you: Oh, forget bonus codes, where has 17c of my deposit gone? I didn't even play a single spin.
Mark: however that is not possible now since you have made a cash out
Mark: I have limited access to pay outs status, for this reason I will have to pass the query to the Finance department
you: What has this got to do with payout status? I'm simply asking why, having NOT been able to play one single spin because your games won't work, my balance has lost 17c??
info: Your chat transcript will be sent to ................com at the end of your chat.
Mark: I can see that you still have a 0.83euro left in your account
you: YES I know, but I deposited 20 euros, spent 0 and tried to withdraw the 20 because the games won't perform, it would only let me w/d 19 euros, there is 83c in my account as you say and where has the 17c gone??
you: Something is very odd here.
Mark: Understand, Please allow me to forward the issue to the finance department for a resolution
you: Sorry but this site is clearly not ready to take paying customers in my opinion. You still haven't told me why the games aren't working and getting results back from the servers.
you: working now
Mark: My apologies you are experiencing all difficulties with us usually our sites work great
Mark: May I ask what is working now
Mark: ?
you: Weird - the game has my balance of 83c in the top, but is playing in fun mode!
Mark: does it says that you can play realmoney?

CUT OFF HERE RECONNECTED

you: Right mark, me again. I've just tried starburst at 10p a spin, the games as usual won't complete and say 'not available' BUT there is 10p missing from my balance each time this happens!
you: a/c ...............
you: This site clearly has serious issues.
Mark: I have forwarded the issue to the manager for evaluation
you: I think you need to escalate this. I have wasted 2 hours of my life on this site so far.
Mark: could you please also send us a screen shot
you: Can I speak to the manager?
Mark: I would like to escalate this issue
you: Screen shot of what exactly?
Mark: My apologies the manager is not available at this time
you: there's a surprise.
Mark: the screen shot is about the error

info: Your chat transcript will be sent to ..........com at the end of your chat.

Mark: so this can be forwarded to the tech team also
you: it's the standard error you get on Netent (reels disappear and a little box appears 'game not available'.
Mark: Understand, however it is a standard procedure
you: I'm sure your 'tech team' will know exactly what it is, given that it's something many others seem to be experiencing.
you: So far I've had 17c disappear into thin air, and have lost 30c paying for games not completed. Appalling.
Mark: Please accept my apologies for all the inconvenience this has caused you
Mark: I will forward the issue to the manager and tech team for a resolution on this issue
you: I don't want apologies, just my 20 euros returned to my card in full, and then I will close my account.
Mark: understand
you: 'forward' means the issue will be conveniently lost or ignired.
you: ignored sorry.
you: What is your licensing authority?
Mark: Ellmount Gaming and it’s providers have licenses in Malta, Gibraltar and Curacao.
you: All 3 of which are completely ineffective, hence their popularity.
you: Right, please can this issue be dealt with speedily, there is no need for delay. You have taken my money, and not provided the service for which the payment was made.
Mark: Yes, Mr......, I will send this issue to the manager and tech team ASAP
you: Thanks for your time Goodbye.
Mark: Once again my apologies for all the inconvenience this has caused you.

 

[Christoff]

I've played there a few times and haven't had any problems - cashouts were done (only 2 times) within 24 hours which was good for me.

The site could do with some more information though

 

[dunover]

Right, my problems were resolved. Basically my account itself, for technical reasons, wasn't live - I had opened it but not used it a few days earlier. I emailed CS with my complaint and they found, as I said, errors on the software via my account. They gave me a free tenner which I w/d and this and my 19 euro w/d I made from my deposit without playing a spin were processed without docs in about 6 hours very good.
The manager opened a new account manually himself for me with the same details and tested it before e-mailing me and giving me the new login details along with a 20 cash head start. He reset so my first deposit would be doubled and 120 free spins on st*rb*rst too. Everything OK now, but I did notice you can't play quickfire MG games with bonus funds, only Netent!
Basically unlike Guts your freespins aren't given as cash and need 35x playthrough. W/D speed is fast and CS good though.

I had a bloody nightmare wasting 3 hours of my life messing around on chat and trying the site, and I felt 20 euros was a bit paltry but better than nothing.

So, overall - good intentions, will probably end up accredited on here eventually, fast cashouts no hassle. Live chat, decent CS and detailed replies to e-mails. Bonus button tells you how much WR is left.

On the negative side, hard to navigate site. You get 'trophies' for certain things like getting 25 wins on Gonzos quest, which gives you extra points toward your stages and on some slots like Wild Rockets, play 200 rounds and you get extra points plus 20 euros. It doesn't say whether the 20 euros is cash or carries a WR. You can't play MG games with bonus funds, which is strange.

Hard to find things - they are there, like setting deposit limits and session times and take-a-break etc. but not well signposted. I still can't find a link to explaining what you can do with your points if anything. Also to access your account etc. you need to close the game, very irritating.

So, a good honest site, but needs rearranging a bit and easy to navigate like Guts for example.

Worth a look.

 

[same_old]

Hi All,

Long time no see.

Just wanted to let you all know to be careful at Casinoroom.com - Nothing but issue from the moment I signed up. Deposited $30, didn't get a welcome bonus, and so much for getting 20 free spins on starburst for 10 days. EVERY day when I logged in the spins weren't there and I had to contact live chat for them to add them so I missed out on about 5 days worth of spins.

They did end up crediting the $26 welcome bonus AFTER I asked about it 5-6 days later and said all you need to do is wager $26 45X.... maybe If the bonus was credited at the same time of my deposit I might of had a chance of clearing the 45X wager requirement.

I just told them to close the account, WAY to much issues from the get go.

I have to say the lady on chat KAYLA was nice and all.

Regards,
Same_old

 

[chris87]

A new casino for me, but I've given them a go.

All positive so far with 2 good cash outs from the welcome bonuses, both processed within hours and in my bank account within 48 hours.

Good CS and a nice mail from their VIP rep with his contact details for any issues.

No problem with laggy spins or anything of the like and a good 150% bonus offered today.

It's early days, but 10/10 from me so far.

Chris

 

[SlotGrinder]

Ask in livechat if you can't see any decent bonus promo because they often give me a bonus like 50% up to £100 . They even let me use skrill and manually add the bonus . Not always but at least half the time I ask they seem to come up with some bonus offer and I'm no VIP or anything

 

[xxshepxx]

Slotgrinder ill pm you later. They have a 150% deposit code this weekend

 

[dunover]

Yes, the site's fine now quick w/d's and games OK. part of Ellmount Gaming decent people.

 

[Thurman Merch]

One of my new favorite sites!

Yes, the site's fine now quick w/d's and games OK. part of Ellmount Gaming decent people.

I can confirm this.

Had a big win on DOA last week (screen shot in DOA thread).

Requested my large withdrawal very early Friday morning. Docs requested Friday night, approved within the hour, withdrawal approved 30 minutes after that, and I received my withdrawal back to my CC very early Tuesday morning!

Overall a very easy and pleasant experience, and they have now added a live chat feature to their mobile site which is even better.

The only downside for me personally is that you can't play DOA with bonus funds (which I'll never understand considering it's very high volatility) however I rarely use bonuses and after speaking with the very nice VIP manager Perry, we came to a very satisfactory compromise I was happy with.

They also are one of the most generous casinos I've played at, and unlike my experiences as a VIP with Betat (who I still love), Trada (who I don't love), and Guts (who broke my heart Fredo), Casinoroom will still reward loyalty with comps & etc regardless of past withdrawals.

All in all as a new player there I can highly recommend Casinoroom and had no issues what so ever from first deposit to verification and first withdrawal.

Site is also well laid out, terms are clear, and all games ran very smooth with no issues to report.

The biggest positive for me is unlike my recent issues with Trada, at Casinoroom I was treated exactly the same with excellent service when I was winning or losing.

A very solid 9/10 for Casinoroom from me so far.

If they allow DOA to be played with bonus funds for all players I'll bump that score up to 10/10.

 

[interlog]

Not so good experience at all.

Made a withdrawal on Friday. This was processed relatively quickly to my Skrill account, or so I thought. But by this morning it still wasn't into my account so I contacted live chat and asked them why that was:

Noelia 10:21am Hello xxx welcome to Casino Room Live Chat, how can I help you?

Me 10:21am Hi, I haven't received my recent payment into my Skrill account as yet

Noelia 10:22am let me check

Me 10:22 am ok

Noelia 10:26am Please provide color photos of:
* Your government issued ID
* A bank statement, or a certificate from a utilities supplier, with your address and not older than 3 months, confirming an arrangement to pay services like phone, credit cards, tax bill.
* Front of the registered Credit Card(s). Please make sure you hide the first numbers so that only your name and the last four digits remain visible.
*****3611,
That infformation needs to be send to [email protected]

Me 10:27am Why my credit card number when I made a deposit and withdrawal with Skrill?
10:31am Are you still there?

Noelia 10:31 am Yes
Is there anything else I can do for you?

Me 10:32am I asked why I should send a copy of my card when I didn't make a deposit via my card

Me 10:35am Why am I not getting an answer?

Noelia 10:36am Sorry,
Our system performs electronic verification, for example we are able to verify identity against sources like the electoral roll or bank ID and our transaction system also performs address verification.
KYC is still required in the context of internal audits, this is in line with AML regulations and it's good practice when the customer's not present.

Me 10:37am I don't understand it because I have made previous withdrawals. This sounds like a stalling tactic. But I will provide the details but am not happy about it
Have a good morning

I have sent the required documents in now, including as per their request a picture of a now expired debit card.

Would love to hear the comments from the representative regarding this.

 

[interlog]

Absolutely pathetic. This is the email response after I sent them exactly what they requested above:

Hello,

Thanks for your email.

Please send a Screenshot of your “Account overview” page for your e-wallet account. Make sure your account ID or registered email remains visible and that it shows you have been verified.

Best regards,

Charly
Casino Room

Talk about bloody stalling tactics. I sent the rep a Private Message to make a comment because this is just not good enough.

I even asked in chat why they wanted a copy of the debit card despite me depositing via Skrill.

 

[interlog]

Not a word since.

Will give it another 24 hours after which I may consider a PAB (the first one for me!)

 

[paul7388]

Have you ever deposited by the credit card tho even just once.

Looks to me like they want to verify your account which even tho they never asked for the skrill shot they would still need it.

Had a similair experience at Guts a few months ago. My account was verified and i always deposit be Neteller and occasionally paysafe.

They decided that i needed to verify again even tho They had all my documents. So sent them Neteller , Driving Licence and usual Bills. That was not good enough tho they wanted a bank statement.

Explained i do not use bank with them but because one time the other year i had used two paysafe vouchers in a row they had told me i needed to do withdrawal by bank transfer. Never used paysafe again after that stuck to neteller. But they still wanted a bank statement . Took a week to get reverified. One of the reasons i will rarely ever use Guts now.

 

[interlog]

Have you ever deposited by the credit card tho even just once.

Looks to me like they want to verify your account which even tho they never asked for the skrill shot they would still need it.

Had a similair experience at Guts a few months ago. My account was verified and i always deposit be Neteller and occasionally paysafe.

They decided that i needed to verify again even tho They had all my documents. So sent them Neteller , Driving Licence and usual Bills. That was not good enough tho they wanted a bank statement.

Explained i do not use bank with them but because one time the other year i had used two paysafe vouchers in a row they had told me i needed to do withdrawal by bank transfer. Never used paysafe again after that stuck to neteller. But they still wanted a bank statement . Took a week to get reverified. One of the reasons i will rarely ever use Guts now.

I have previously deposited (and withdrew!) via debit card. Can't remember if they ever verified my account as I had it open since 2015.

What frustrates me most is that I had no communication about the document request until I contacted them to ask where my payment was. That frustration got worse when they didn't ask for my Skrill account details during the chat. Instead they asked for a copy of my debit card that has long expired.

I fully understand their need to KYC but some 2 years after opening the account?

 

[paul7388]

I know how you feel.

In this day and age no need for any of this stuff to get sent at all.

Its total crap that they ask for stuff from years ago. I am still pissed of about having to reverify at Guts for no reason and having to send a bank statement when i had never ever deposited by debit card or bank. Only 1 withdrawal years before by bank transfer and made sure i only used Neteller after. Funny they sent the withdrawal to bank in first place without asking proof it was my bank.

Thats why i mentioned some casinos still ask for proof of something u no longer even use with them.

They should sort it for you soon. Took me a full week to get an already verified account at Guts reverified tho. Really pissed me of as it was only a small withdrawal in first place

 

[interlog]

Would you be fuming now too having received the following email reply after having sent in the required Skrill screen print:

Hello xxx,
What is the number of your casino account?
Waiting on your reply,
Louise

Still no money.

This will be the very last time I will be playing at this Casino. Well done, you just lost yourself a customer.

 

[interlog]

Funds now received.

Would still love to hear from the casino representative who I have sent a private message.

 

[videoslotheaven]

So it is possible to win here?? I have lost about 5 k euros since my last withdrawal betting on average 1 a spin. Games seams to be constantly dead for me. Especially net ent and yggdrassil

 

[CasinoRoom]

Hi there interlog and thanks for the heads up in the PM! hi community and thank you all for the feedback.

I'm terribly sorry for the issues/delays, this is one of our "when things go wrong" episodes, we all understand the importance of KYC, but this should never become a frustrating process, you are right, the deposit was made using skrill, the card was used last time in Jan 2016, that was overlooked by the support agent, you sent the documents from another (not registered) email address, but we could have identified your account. I have talked to the agents who dealt with the case to clarify our guidelines and please trust me that this has been an isolated case, we don't like to keep our customers waiting and this is not part of stalling tactics, requests to ewallets cannot be cancelled unless customers request it and we strive to be efficient with the handling of KYC and payouts, keeping customers waiting completely ruins the experience and creates unnecessary friction, so thanks for bringing this up and once again sorry! I'm glad that it has been sorted out and that you have received the money.

I'd like to remind all members of the forum that I'm available through PM and that you can always contact me directly for anything you may need.

 

[lana.k]

This Casino is a joke. Whatever Slot i played i always received that 'Game currently not available' error. Support told me to switch Browser lol. I even got that error when i used my IPhone. Of course this totally ruined my Sessions because i always had to reload the game and start again. I really don't understand why this casino is even allowed to accept deposits under such circumstances. This is fucking theft and nothing else.

 

[CasinoRoom]

Hey lana.k I just saw this message and I'm sorry to hear you had a bad experience, it may have been due to network issues, but please PM me and I'll have a look at your account, I'd like to make up for it.

 

[tompaco]

Fishy site.

This site is very fishy, my wife and i play on alot of sites and we thought this one had an amazing bonus for 500%.

She talked with support which for the time being was kind.

She played for a couple of hours 2-3 hours or so (did alot of quickspins since i got good wins in the start).

Finally after 70k wagering we got our win on 750 euro. (Edit, 7500 SEK, which are around 833 euro).

We took it out to our familyaccount through trustly (Visa Allcard which both share)

They declined the withdrawal and i though we just had to send in some proof, but no. They actually took away all the winnings, all of it. With no chance to get a explanation more then that we used a third party user.

The support totally ignore this issue, expcept a guy called Niklas (after 5th try), he refered us to make a case on MGA, which we have done, and they replied that it will be a case, but it will take 4-5 weeks to get an answer on it.

Amazing site? Isnt it.

 

[djokando]

*snip*

[email protected], 91.139.153.229

 

[me_and_ed]

bet 365 is not the best casino? I'm a beginner, but I read *snip* that there is no better? Do you recommend me a good hall?

Really........

 

[CasinoRoom]

Tompaco, we have KYC with Trustly showing that this bank account does not belong to the user in question, due to our obligations and legal expectations and also because this is gambling, we don't allow deposits with methods from third parties and that's why the deposit was refunded. I think that's good that you have contacted the ADR, we'll follow up on our end as well.

 

[tompaco]

Tompaco, we have KYC with Trustly showing that this bank account does not belong to the user in question, due to our obligations and legal expectations and also because this is gambling, we don't allow deposits with methods from third parties and that's why the deposit was refunded. I think that's good that you have contacted the ADR, we'll follow up on our end as well.

Oh yeah, and you just let her sit there and play for several hours without questioning or refund earlier. I dont think we would have gotten a refund if we lost everything, i even talked to the staff before and talked about the bonus, about which games was included and so, nothing was said.

No compensations, no chance to replay with this bonus, nothing. Just refund when the winning was too high. GG!

Edit. Tbh, its not the policy which made me do this post, its the way it was handled, all the other sites i use (often swe-only) would made up for it someway, maybe a second chance to win or anything at all. But you just squished it away. More or less since it was a good win on that deposit. And you can easily overcome the situtation and see that the account is in the same surname since its my wife, saw that i used the wrong account, we often use the allcard which both stands on.

But no goodwill from your side, which still is very bad. Very.

 

[CasinoRoom]

We want happy customers, but we can't give compensation in cases like this, however if you rectify on your end and either open an account on your name and deposit with your bank or your wife deposits with her bank account, then I'll gladly add an extra bonus or spins.

 

[tompaco]

We want happy customers, but we can't give compensation in cases like this, however if you rectify on your end and either open an account on your name and deposit with your bank or your wife deposits with her bank account, then I'll gladly add an extra bonus or spins.

Sent pm, but no answer in a few days, anyhow. Its pretty amazing you let 3-4 different people play on twitch on your site and let them cashout without any restrictions, but people who are married and share bankaccount cant deposit and withdrawal to the right person. It just feels like you had a golden opportunity to deny the cashout since it was a 42X win from the deposit.

edit: with the twitch, i meant accountsharing, there is always peoples friends, gf etc etc playing on the same account. Which according to me is much much worse.

 

[CasinoRoom]

Hi tompaco, I understand your point, but sharing payment options or depositing with methods from third parties is something that we don’t allow, it’s in our terms and conditions and it’s something that can cause serious problems for users and operators (chargebacks, friendly fraud). MGA is handling the complaint, so let’s wait to hear from them, at this point it’s better to let the ADR handle this. If you wish we can continue this in the PM when we get an update.

 

[tompaco]

Hi tompaco, I understand your point, but sharing payment options or depositing with methods from third parties is something that we don’t allow, it’s in our terms and conditions and it’s something that can cause serious problems for users and operators (chargebacks, friendly fraud). MGA is handling the complaint, so let’s wait to hear from them, at this point it’s better to let the ADR handle this. If you wish we can continue this in the PM when we get an update.

Yep, lets do that, and you know for a fact i wouldnt even make this thread if it was handled and treated in a better way, no warnings when talking to chat, no chance to proof anything, just a scamming rip from the withdrawal with ignorant support afterwards. Its a shame.

Friendly fraud? You are one of few casinos which doesnt support withdrawal to the same person, deposit and withdrawal to another account i could take, but this, nah. Have talked to a bunch and not many supporting this.

Stand up for yourself, we are just the little ones here with no saying.

I really hope we get something out of it from MGA, especially after the shitty treatment.

 

[tompaco]

Casinoroom, I sent pm to you.

 

[tompaco]

Yep, lets do that, and you know for a fact i wouldnt even make this thread if it was handled and treated in a better way, no warnings when talking to chat, no chance to proof anything, just a scamming rip from the withdrawal with ignorant support afterwards. Its a shame.

Friendly fraud? You are one of few casinos which doesnt support withdrawal to the same person, deposit and withdrawal to another account i could take, but this, nah. Have talked to a bunch and not many supporting this.

Stand up for yourself, we are just the little ones here with no saying.

I really hope we get something out of it from MGA, especially after the shitty treatment.

As i recall you already know what MGA said, you have the policy and they cant do much about it, about the fraud, chargeback etc, its still bs in this case since it was a big payout. You already ignored me totally on pm, even if you said we would take it from there, which i will say its a really bad goodwill, or no goodwill at all.

Cant say much about this, more then its a really really bad experience, no more no less, it could been compensated in so many ways. 850 euro is trash for you, but not for others.

Shame.