Chance Hill sold - new owners.

[dunover]

Received just now:

Chance Hill casino has a new ownership

Dear Partner,

Please be informed that, from March 1st, 2017, Chance Hill will be owned by HonestPartners

Chance Hill casino will remain active but all the affiliate activities will be moved now to Net Refer affiliate software and all the current links will be disabled.

We strongly recommend you to pause the traffic and contact xxxxxx at honestpartners.com who will be in charge of all affiliate transition.

Pending commissions (Until February 28th, 2017) will be settled by previous owners, Chance Hill BV. In case you need any information about this matter please contact xxxxxxx at ikibu.com


Just a heads up. I don't know what this means for their accreditation, but I have informed Bryan.

 

[Jd666]

Looks like its Instacasino.

Are those reputable?

I hate it when casinos sell out to someone else and dont even let the players know, but Instacasino is also operated by MT Secure Trade

 

[dunover]

Looks like its Instacasino.

Are those reputable?

I hate it when casinos sell out to someone else and dont even let the players know, but Instacasino is also operated by MT Secure Trade

Instacasino is OK as far I remember.

 

[The Dude]

What ...the...f%#&K?


Thanks for letting me know guys! (not)

BBF cancelled.

 

[Jono777]

Bit of a shock read given how fairly new Chance Hill are.

Also wondering if Ikibu their 'sister site' will be affected who are currently under BBF?

Would have though so and will Rafa still be the rep etc, etc, etc

 

[dunover]

Bit of a shock read given how fairly new Chance Hill are.

Also wondering if Ikibu their 'sister site' will be affected who are currently under BBF?

Would have though so and will Rafa still be the rep etc, etc, etc

No, Ikibu are still owned and run by the same people. They have simply disposed of their other asset, Chance Hill.

 

[rafelito]

Hello All,

That is correct. Chance Hill is no longer part of our properties. We will still be managing Ikibu as usual.

 

[Jd666]

Hello All,

That is correct. Chance Hill is no longer part of our properties. We will still be managing Ikibu as usual.

Need to change that bit under your username then

 

[Tirilej]

So you're saying that the whole casino will be runned by other people and our accounts are simply moved over to them?
Then Chance Hill can't stay accredited here since they don't have a rep.

I can imagine Bryan's feeling when finding out from a members post. Not that well handled.

 

[Tengil]

Looks like its Instacasino.

Are those reputable?

I hate it when casinos sell out to someone else and dont even let the players know, but Instacasino is also operated by MT Secure Trade

Ok but be ready for a influx of spam, e-mail and phone (SMS). At least someone from that casino passed my details to a bunch of spammers.

 

[colinsunderland]

Hello All,

That is correct. Chance Hill is no longer part of our properties. We will still be managing Ikibu as usual.

I don't want my details anywhere near Instacasino, they sold my details too and I had no end of spam emails and sms from the people they sold them to.
Please confirm how I should stop you transferring my details?

Nice of you to give affiliates less than 24 hours to change all their links, thats disgusting. Like no one has anything better to do, which could have been solved if you had gave a weeks notice.

Are all players going to be transferred to the new affiliate backend as your email makes it sound like it isn't going to be automated? I would suggest all affiliates take screenshots and download reports to ensure everything is transferred over properly.

 

[The Dude]

Yep, Chance Hill is being removed from the Accredited Section. The sale was in rather poor form. No notification - no one has come forth introducing themselves as a new owner. I hate to say it, but it really reflects poorly on the new business operation as well as how much the Accredited Seal is valued. That needs to be removed today.

 

[colinsunderland]

Yep, Chance Hill is being removed from the Accredited Section. The sale was in rather poor form. No notification - no one has come forth introducing themselves as a new owner. I hate to say it, but it really reflects poorly on the new business operation as well as how much the Accredited Seal is valued. That needs to be removed today.

And the old owners surely as they haven't even bothered to inform customers or yourself at all, or affiliates until today? In fact, more the old owners in my view, as they can't really do anything until they take control.

 

[The Dude]

And the old owners surely as they haven't even bothered to inform customers or yourself at all, or affiliates until today? In fact, more the old owners in my view, as they can't really do anything until they take control.

Yes, this hasn't been handled well at all. There is a more or less dormant account from one of the co-founders of Instabet in the forum. https://sussexmskpartnershipeast.com/forums/members/ He was spanked in November for posting bonus offers in the forum and hasn't shown any concern to maintain a presence. Just an indicator of a lack of interest with the Casinomeister community unless it's to get traffic.

 

[Tirilej]

And the old owners surely as they haven't even bothered to inform customers or yourself at all, or affiliates until today? In fact, more the old owners in my view, as they can't really do anything until they take control.

The old owners have Ikibu and they are just in BBF so no accreditation yet. It should maybe be a normal one instead though since the 30 day's was because they already had one accredited.

The new owners Instacasino aren't accredited and since it's new staff, and maybe new rules they should go through another one anyway.

I just hope that it won't start a sister site to Ikibu within a year and then we're suddenly told that Ikibu have been sold. Maybe they just like to build something up to then sell. Just some silly thoughts from me but it's kind of normal in other markets, so why not in this


Edit: Ikibu's BBF has been put on hold, in case someone reads this thread but not the other one.

 

[colinsunderland]

Well Rafelito was reading this thread around an hour ago so obviously can't be arsed to answer the questions.

I have closed my account with ChanceHill, and asked that my details were removed from the system and not to pass them to the new owners, which I was assured was done. However when i try to login it says my account is blocked, how can it know it is blocked if theres no record of me in the system.

 

[dunover]

Chance Hill isn't wasn't a bad casino by any means. Now as we know, when a new casino is launched by trusted and reputable groups there is always a honeymoon period where affiliates recruit a lot of players and we can see that on this forum too, when Bryan presents us with a new BBF casino.

There is then 2 ways the group can go - firstly develop and establish new casinos along the same lines and same ethos with equal effort going into all, say like Guts, Betspin then Rizk or 32red then Dash, Golden Lounge etc. and building up their portfolio.

The second model will be to cash-in on the last one, sell it on presumably at a profit then repeat this again with a new venture, in other words publicize the brand, enjoy the honeymoon period of new player recruitment which builds up the value of the new site and thus make that eligible to be sold on at a profit.

The second model is not, in my opinion, a good business practice in online gaming. Every time this happens you will have players lose their faith and trust in the site once it's sold on and then they no longer have their comfort zone, which is essentially their familiarity with the site and its operation when they joined it originally. So it's profitable in the short term for the owners or operators but potentially bad for the players and affiliates.

The new owners (whomever they are) may or may not be bothered with any CM accreditation their purchase had although it may have been a selling point when they bought it - they've lost that straight away, and inevitably will see players reluctant to deposit until they know the casino still remians trustworthy. So yeah, it's great for the sellers but not the rest of us.

I know there are 'business decisions' to be made by owners but a strategy of building a site, accrediting it, flogging it on and then repeating the process is pretty certainly going to be detrimental to both players and affiliates.

 

[Tirilej]

Well Rafelito was reading this thread around an hour ago so obviously can't be arsed to answer the questions.

I have closed my account with ChanceHill, and asked that my details were removed from the system and not to pass them to the new owners, which I was assured was done. However when i try to login it says my account is blocked, how can it know it is blocked if theres no record of me in the system.

If they promised you to do that then they lied. They can't remove anything or they would risk their license.
I just hope they haven't SE:d you so you'll get into trouble at the other MT Secure Trade's casinos.

 

[colinsunderland]

If they promised you to do that then they lied. They can't remove anything or they would risk their license.
I just hope they haven't SE:d you so you'll get into trouble at the other MT Secure Trade's casinos.

Salmon 07:29:16 pm
One second and I will close your account Colin
Colin 07:29:40 pm
and remove all my details?
Salmon 07:29:53 pm
Your account is currently closed Colin. All your details are erased
Colin 07:30:26 pm
so you can confirm none of my details will be passed to the new owners, and haven't been already?
Salmon 07:30:31 pm
Yes, you will not receive more emails or sms from Chance Hill

Pretty clear in what he said, if he did lie I would hope the other casino's operated by them are looked at closely too, if my details are passed over after I have expressly told them not to, and been told they won't be, I won't be happy either.

 

[The Dude]

Chance Hill isn't wasn't a bad casino by any means. Now as we know, when a new casino is launched by trusted and reputable groups there is always a honeymoon period where affiliates recruit a lot of players and we can see that on this forum too, when Bryan presents us with a new BBF casino.

There is then 2 ways the group can go - firstly develop and establish new casinos along the same lines and same ethos with equal effort going into all, say like Guts, Betspin then Rizk or 32red then Dash, Golden Lounge etc. and building up their portfolio.

The second model will be to cash-in on the last one, sell it on presumably at a profit then repeat this again with a new venture, in other words publicize the brand, enjoy the honeymoon period of new player recruitment which builds up the value of the new site and thus make that eligible to be sold on at a profit.

The second model is not, in my opinion, a good business practice in online gaming. Every time this happens you will have players lose their faith and trust in the site once it's sold on and then they no longer have their comfort zone, which is essentially their familiarity with the site and its operation when they joined it originally. So it's profitable in the short term for the owners or operators but potentially bad for the players and affiliates.

The new owners (whomever they are) may or may not be bothered with any CM accreditation their purchase had although it may have been a selling point when they bought it - they've lost that straight away, and inevitably will see players reluctant to deposit until they know the casino still remians trustworthy. So yeah, it's great for the sellers but not the rest of us.

I know there are 'business decisions' to be made by owners but a strategy of building a site, accrediting it, flogging it on and then repeating the process is pretty certainly going to be detrimental to both players and affiliates.

This is one reason why I am very reluctant on taking on new casinos. It's a trend. And it's bullshit. It has nothing to do with enriching the playing field with really great business and casinos - it's a cyber turnstile that considers players as merely sheep.

 

[colinsunderland]

This is one reason why I am very reluctant on taking on new casinos. It's a trend. And it's bullshit. It has nothing to do with enriching the playing field with really great business and casinos - it's a cyber turnstile that considers players as merely sheep.

Yep completely agree. Start a casino, get x number of players, agree a price of £xx to sell at, walk away with money in your pocket. Wouldn't trust any of the casinos in this group any more as if that is their end game, them why bother supporting them.

Find it extremely suspicious that rafelito read the thread this evening and decided not to answer any of the questions in the thread, especially the ones about players being transferred to the new affiliate platform.

 

[rafelito]

Hello,

I read the thread as I get constant norifications to my email. As you I hope you can understand I am not at the office at midnight, eventhough I have in many cases solved problems for many of you at midnight or on weekends.

Any how if you would be so kind to allow me until the morning, I will be able to offer a more detailed explanation.

Best,

Rafael

 

[Tirilej]

Pretty clear in what he said, if he did lie I would hope the other casino's operated by them are looked at closely too, if my details are passed over after I have expressly told them not to, and been told they won't be, I won't be happy either.

As far as I understand that guy he just told you he had removed you from the list so you wouldn't get any emails or sms, and of course closed the account.
By telling you the details was erased he just got you quiet.

Wait a couple of weeks and then go back and ask the new staff if you can open your account again. Then you'll know

 

[jetset]

@ Rafelito

You might suggest to the old management (and the new, for that matter) that transparency goes a long way in engendering trust in issues like this, and they may like to identify themselves or their operators in corporate terms.

Giving players, other interested parties and affiliates a reasonable amount of notice would also be a big improvement.

I assume that the licensing authorities must surely have been advised?

Why not just be open and issue a press release detailing the change of ownership and other relative information?

 

[xxshepxx]

Rafael

This has been handled very badly. I will also be closing my account @ ChanceHill this morning as I have suffered the bombardment of spam from that Insaclowns aswell.

And I think for safety sake I will be closing Ikibu too. As I know it isnt changing hands at the moment. It will eventually.

 

[rafelito]

Dear All,

Apologies for not having made a notification in a manner you would have preferred.

This timing was not ideal for us either, so we had to just do our best. We would have done a notification today on the forum as it was the day the ownership changed hands. That is why we email players and affiliates separately.

As an affiliate has decided to act unprofessionally in his particular crusade against our brands, this has come to light in a fashion our management would have liked to handle differently.

Anyways, as this has already been announced, I will be here to answer any questions you might need.

In terms of your accounts even if you close them, unfortunately your details will not be erased, this is required by the licensing jurisdictions, so there is not much we may do about this.

If you might have any issues with Chance Hill or Ikibu I will still be available here for anything you might need.

 

[rafelito]

Rafael

This has been handled very badly. I will also be closing my account @ ChanceHill this morning as I have suffered the bombardment of spam from that Insaclowns aswell.

And I think for safety sake I will be closing Ikibu too. As I know it isnt changing hands at the moment. It will eventually.

Dear xxshepxx,

I am sad to hear this.

Also I am sorry you feel the need to close your Ikibu account, I have always tried to be as helpful as possible.

I am not sure why you say Ikibu will change hands? Maybe you have information I don't

 

[colinsunderland]

Dear All,

Apologies for not having made a notification in a manner you would have preferred.

This timing was not ideal for us either, so we had to just do our best. We would have done a notification today on the forum as it was the day the ownership changed hands. That is why we email players and affiliates separately.

As an affiliate has decided to act unprofessionally in his particular crusade against our brands, this has come to light in a fashion our management would have liked to handle differently.

Anyways, as this has already been announced, I will be here to answer any questions you might need.

In terms of your accounts even if you close them, unfortunately your details will not be erased, this is required by the licensing jurisdictions, so there is not much we may do about this.

If you might have any issues with Chance Hill or Ikibu I will still be available here for anything you might need.

Wow, an affiliate acted unprofessionally? Well not as much as you, as you didn't even tell your customers what was going on, and I thank him for telling us.

Why did your live chat lie to me last night in saying my details have been erased? I will repeat, I do not want any of my details passing to the new owners as they are known for spamming.

You haven't answered the question about players being transferred to affiliates accounts on the new platform either.

 

[rafelito]

Wow, an affiliate acted unprofessionally? Well not as much as you, as you didn't even tell your customers what was going on, and I thank him for telling us.

Why did your live chat lie to me last night in saying my details have been erased? I will repeat, I do not want any of my details passing to the new owners as they are known for spamming.

You haven't answered the question about players being transferred to affiliates accounts on the new platform either.

Dear Colin,

I am sorry about that.

I do not understand what you mean by your details being transferred to a new affiliate platform.

As the email you have been reading is directed towards affiliates, it might cause some confusion. The affiliate platform is for where affiliates register their accounts and get their tracking links

 

[interlog]

Dear All,

Apologies for not having made a notification in a manner you would have preferred.

This timing was not ideal for us either, so we had to just do our best. We would have done a notification today on the forum as it was the day the ownership changed hands. That is why we email players and affiliates separately.

As an affiliate has decided to act unprofessionally in his particular crusade against our brands, this has come to light in a fashion our management would have liked to handle differently.

Anyways, as this has already been announced, I will be here to answer any questions you might need.

In terms of your accounts even if you close them, unfortunately your details will not be erased, this is required by the licensing jurisdictions, so there is not much we may do about this.

If you might have any issues with Chance Hill or Ikibu I will still be available here for anything you might need.

Why has an affiliate acted unprofessionally? Was the information contained within that email strictly confidential and shouldn't it have been shared? If it isn't (and I believe that it isn't) the affiliate has not done anything wrong and I suggest you make an apology.

 

[rafelito]

Why has an affiliate acted unprofessionally? Was the information contained within that email strictly confidential and shouldn't it have been shared? If it isn't (and I believe that it isn't) the affiliate has not done anything wrong and I suggest you make an apology.

Dear Interlog,

It was posted in a forum in order to create an alert before allowing us to inform it from our side. When we send information for affiliates, we expect them to act with caution and we usually don't think they will go straight to a forum and post it.

There is information on the new affiliate platform that maybe should not be public, and may confuse players, as you may see above, it has done

 

[Tirilej]

Dear Interlog,

It was posted in a forum in order to create an alert before allowing us to inform it from our side. When we send information for affiliates, we expect them to act with caution and we usually don't think they will go straight to a forum and post it.

There is information on the new affiliate platform that maybe should not be public, and may confuse players, as you may see above, it has done

I must say I'm a bit surprised by your way of handling this, or maybe I'm not.
Instead of apologizing and behave professionaly you're telling us that this affiliate, dunover, has acted unprofessionaly and are on a crusade against you

He was an affiliate, promoting your casinos, and suddenly without a reason he is on a crusade. I believe his strong reaction on this maybe was because Ikibu suddenly couldn't pay their affiliates. When things like that happens you do get suspicious.

I can't see why the affiliate platform shouldn't be public? In that case it shouldn't be online. The player you said got confused by it is also an affiliate, so he's probably used to reading that kind of information. Probably you meant the fact that it was Instacasino that was the new owners that should have been secret.

 

[rafelito]

I must say I'm a bit surprised by your way of handling this, or maybe I'm not.
Instead of apologizing and behave professionaly you're telling us that this affiliate, dunover, has acted unprofessionaly and are on a crusade against you

He was an affiliate, promoting your casinos, and suddenly without a reason he is on a crusade. I believe his strong reaction on this maybe was because Ikibu suddenly couldn't pay their affiliates. When things like that happens you do get suspicious.

I can't see why the affiliate platform shouldn't be public? In that case it shouldn't be online. The player you said got confused by it is also an affiliate, so he's probably used to reading that kind of information. Probably you meant the fact that it was Instacasino that was the new owners that should have been secret.

Hello Tirilej,

Thank you for your comments.

On my first post I started by giving an apology to our players.

Again, I inform that if there are any issues I will be available here, as always to help out.

 

[colinsunderland]

Dear Interlog,

It was posted in a forum in order to create an alert before allowing us to inform it from our side. When we send information for affiliates, we expect them to act with caution and we usually don't think they will go straight to a forum and post it.

There is information on the new affiliate platform that maybe should not be public, and may confuse players, as you may see above, it has done

I am not confused, I think you read my question wrong.
The email to affiliates suggests to keep promoting chance hill they have to get in touch with the new affiliate manager, rather than saying just login on the new platform. That suggests to me that affiliate accounts are not automatically transferred over. My question was, will all the players that have signed up through an affiliate be transferred to the new platform and earnings from those players continue to be paid, or are they lost in the move.
I'm not an affiliate at the moment but have you bookmarked to join up when I launch a new site later this year, and that would be a deciding fact or on if to promote you or not.

 

[rafelito]

I am not confused, I think you read my question wrong.
The email to affiliates suggests to keep promoting chance hill they have to get in touch with the new affiliate manager, rather than saying just login on the new platform. That suggests to me that affiliate accounts are not automatically transferred over. My question was, will all the players that have signed up through an affiliate be transferred to the new platform and earnings from those players continue to be paid, or are they lost in the move.
I'm not an affiliate at the moment but have you bookmarked to join up when I launch a new site later this year, and that would be a deciding fact or on if to promote you or not.

Dear Colin,

I understand now. There will be a migration of all affiliate data, including affiliate tags, therefore the affiliate tags will remain and affiliates will keep on being paid for players they brought to Chance Hill previous to the sale, we would not have it any other way.

 

[colinsunderland]

Dear Colin,

I understand now. There will be a migration of all affiliate data, including affiliate tags, therefore the affiliate tags will remain and affiliates will keep on being paid for players they brought to Chance Hill previous to the sale, we would not have it any other way.

Thanks for replying, only asked as there have been cases where it hasn't happened in the past with other programs so is worth checking

 

[Jd666]

But still no email to players saying all thier details have been sold to another site.
Players should have been told this first, it is them who pay the wages after all.

 

[Jono777]

Question not a statement guys...


Do we not agree to our info being passed to third parties when we join / sign up / agree to 10,000 pages of T&C's etc??

 

[rafelito]

Dear Colin,

I understand. Just hate to finish my time being part of Chance Hill with this bad feeling.

I can assure you and all members that we have always had the player in mind, we have paid fast and I have done my best to always be responsive in the forum to any issues players might have had.

And I am terribly sorry this has occurred in this manner.

I can also assure that the new owners, will still be in the IGC platform and under the same whitelable agreement, therefore you players should be protected in any case.

I will soon introduce the new rep for Chance Hill who is eager to jump in here to also assist you guys

 

[dunover]

Listen peeps, thanks for the support!

I actually did keep this quiet for a while, only informing admin by PM that changes are afoot and there were some payment issues.

I did have conflict within myself as to whether I should post this, but not getting paid (until I contacted Julian and he helped it along) along with the change in ownership, I felt it was my duty to. If other affies here weren't getting paid or there were any player issues as result and then it turned out I was fine because I knew all along and never said anything, I would probably have had various members here queueing up at the next Meistermeet waiting to painfully insert their beer bottles into my orifices.

I can see why Rafelito thinks it was 'unprofessional' and I can see why on the other hand members here are grateful. Due to the way things were done, we had a situation where it was unavoidable somebody would be put out.

I think CH/Rafelito should have PM'd Bryan in confidence, and due to any possible sensitivities surrounding the sale arranged with him a date he could safely announce the changes and their effects on any BBF or accreditation processes here on CM. This would put people at ease (both players and affiliates) plus a fully integrated transfer of affiliate accounts could have been done without simply telling affiliates the new program and to contact the program and sort it themselves i.e. once the sale had gone through simply washing their hands of the loyal affiliates.

P.S. I do resent the accusation I have some sort of vendetta against the 2 casinos. Nonsense! Look at my post here in this thread ('nothing wrong with Chance Hill, decent casino' to paraphrase) and the same in the Ikibu thread - both posted well before this rather unfair statement.

 

[Havard_CH]

Hi all,

Just wanted to let you know in this thread as well that I will be your new rep for Chance Hill. And I am really looking forward to make Chance Hill a great gaming experience for all of our customers, and partners.

I represent the (new) owners of Chance Hill, and will be happy to help out and clarify if there should be anything.

I can also assure you that Chance Hill will be better than ever, now that it will get a dedicated team and some more love. We have already started to improve the website, and we are looking into adding more game providers as soon as possible. If you have a look at Chance Hill, you will already be noticing small improvements, and there will be a lot more to come during the following weeks.

Some more information about the process:

What exactly are we changing?

- We’re doubling the amount of games on the site! Coming up are games from Yggdrasil, Reel 54, IGT, Genii and live casino games from Evolution.

- We have increased support opening hours from 10:00 - 22:30 to 08:00 - 00:00 CET.

- We will keep the popular promotions and replace the unpopular promotions.

Your security

Chance Hill will remain on the same license and same platform. Security will still be performed by iGamingCloud, as has always been the case. The changes in structure only apply to customer support, the marketing team and the ultimate beneficial owners. We want to stress that you have the same high level of security that you’ve always had.

Who’s the new owner?

Your’s truly and a team of dedicated people with a long and successful track record within the online casino industry. We are players ourselves and like to think that we know what other players want.

Please do not hesitate to contact me if you have any questions.

Cheers
Havard

 

[Jono777]

Just a small suggestion if you're in the process of updating website....

Some of the 'buttons' / text is very hard to see clearly, maybe a thicker or bolder font.

Part shown below and also the games search box.

Just an idea

 

[Havard_CH]

Hi,

Thanks for this feedback, I will look into this straight away and inform the team.

Just a small suggestion if you're in the process of updating website....

Some of the 'buttons' / text is very hard to see clearly, maybe a thicker or bolder font.

Part shown below and also the games search box.

Just an idea

View attachment 76330