Changes to Vegas Partner Lounge

[bebo67]

July 25th, Vegas Partner Lounge is launching their " new" casino. They will be getting rid of their downloadable casino, and adding new providers. Netent, Quickspin, PlayNGo etc. Anyone playing on Maple will have their account migrated to Crazy Vegas, using existing log in credentials. Casino Mate and Golden Riviera will have a stand alone with same games added. I'm really excited with this! I haven't deposited in eons with these guys, but have kept in touch over the months via e-mail. They are a great bunch of people <3

 

[Dinahnana]

32 Red is doing something similar or so I hear.

 

[bebo67]

32 Red is doing something similar or so I hear.

They have to keep up with the times, right I can now go back to playing with Maple as they accept 10 dollar deposits, and will have the variety to chose.

 

[Jono777]

One of my most played brands / operators until they dumped us in the UK.

Would be good to see if multi - providers encourages multi - licences, I hear Go Wild have done or doing so.

 

[bebo67]

One of my most played brands / operators until they dumped us in the UK.

Would be good to see if multi - providers encourages multi - licences, I hear Go Wild have done or doing so.

I LOVE these guys! You can call and just chat with them, lol. They don't treat you as a number, they treat you as a family member, as odd as that may sound. I have to leave for treatment in 20 min, but I will call them when I get back and see if they are going to add UK players in the fold

 

[The Dude]

The caveat is that without MGS downloadable software, you miss out on the wide assortment of video poker (57 games!!). Yeah, I know, I know, most everyone here is a slot addict, but it's shortsighted to toss the VP players to the wind. Netent's VP sucks, Playtech's VP sucks, most every software provider VP sucks. Downloadable Microgaming is awesome.

 

[incrediblestuff]

The caveat is that without MGS downloadable software, you miss out on the wide assortment of video poker (57 games!!). Yeah, I know, I know, most everyone here is a slot addict, but it's shortsighted to toss the VP players to the wind. Netent's VP sucks, Playtech's VP sucks, most every software provider VP sucks. Downloadable Microgaming is awesome.

Hey Bryan, i'll take your word for it any day, but would also appreciate a little elaboration? Why exactly is MG VP so good in your opinion, and what do the other examples lack? I personally almost never play VP anymore, except the occasional hand on either 32Red, or 3Dice (i think 3Dice VP may be one of the best in terms of returns/autoplay and/or graphics) so am no expert, but i would think if the RTP and the playing speed are similar - and multihand, level up and jackpot variants are present, they all are pretty much alike right?

Also, wouldn't they be able to convert those games to a web or HTML5 version?
If there's an in depth thread about it, i'll definitely settle for a link

Cheers

 

[bebo67]

*Update. I talked to the casino, and I am to check back with management tomorrow. The VIP host said they were discussing adding UK back in yesterday, but he doesn't want to give me the wrong answer. VP as far as he knows will still be available with Microgaming. Everything that was on the download version will be on this platform, but with added providers. I told him to check for sure and to give me a definitive answer tomorrow. I feel crappy and going to go lay down. Enjoy your day/night

 

[geordiecolin]

I go Commando so I never have to worry about VPL

 

[The Dude]

Hey Bryan, i'll take your word for it any day, but would also appreciate a little elaboration? Why exactly is MG VP so good in your opinion, and what do the other examples lack? I personally almost never play VP anymore, except the occasional hand on either 32Red, or 3Dice (i think 3Dice VP may be one of the best in terms of returns/autoplay and/or graphics) so am no expert, but i would think if the RTP and the playing speed are similar - and multihand, level up and jackpot variants are present, they all are pretty much alike right?

Also, wouldn't they be able to convert those games to a web or HTML5 version?
If there's an in depth thread about it, i'll definitely settle for a link

Cheers

Actually, we should have a forum exclusively for VP, like we do for slots.

Besides the standard VP, MGS VP offers multi-hand up to 100 hands in just about every flavor (Double Joker, Double Double Bonus, Bonus Deuces Wild etc.), then there is the Level Up (totally different strategy - much like Multi-Strike), and that comes in about five variations. And then there is Reel Play Poker, which is much like your SPin Poker, but this is only one flavor - Jacks or Better.

No other software provider offers these - not even IGT, which is an absolute shame.

 

[Jono777]

I go Commando so I never have to worry about VPL

Just so you're not alone I also had this line of thought for a nano-second mate

 

[geordiecolin]

Just so you're not alone I also had this line of thought for a nano-second mate

You should know by now that I am most comfortable when I am functioning at the lowest possible denominator

 

[bebo67]

This showed up in my e-mail this morning. Sorry UK players

Hi Jennifer


Hope you are well today.


I managed to have a chat with our Managers regarding UK players and video poker as you had enquired. Unfortunately, UK players will still be unable to register on our new platforms as there are more complex regulation procedures that need to be followed according to UK gaming authorities. Maybe in the future we will be able to take in UK players but not for now. However you will still be able to play Video poker.


Regards,

 

[Steviedoo]

I wonder what f their cash out times will change

 

[bebo67]

I wonder what f their cash out times will change

If you are VIP status, which doesn't take much, you can have it flushed. Typically depending on what method you use, it takes the next day to show up in your bank account. Also they are very generous with their bonuses. Again if you are VIP and you have a bonus attached, if you have reached an amount that you want to cash out? They will remove the bonus if it hasn't been played out. I haven't played on there for a long time because 10 dollars doesnt go anywhere on MG, but with all the new providers, I am in!

 

[deucebag]

The caveat is that without MGS downloadable software, you miss out on the wide assortment of video poker (57 games!!). Yeah, I know, I know, most everyone here is a slot addict, but it's shortsighted to toss the VP players to the wind. Netent's VP sucks, Playtech's VP sucks, most every software provider VP sucks. Downloadable Microgaming is awesome.

I agree, but even more important than offering less games is the fact that the browser-based MG video poker games are really slow and clunky. The MG download games play very fast and have a great feel: they're definitely my favorite video poker games. Paytables generally vary from OK to very good (with some bad ones thrown in)

I hope Microgaming will upgrade their browser-based video poker to get the games to play faster and smoother.

 

[bebo67]

Up And Running

Crazy Vegas is now up and running! Anyone who had a Maple account, it has been migrated over. To log in, you have to go the Maple Casino page, a pop up will prompt you to change your password, then when this is done, you will be able to log on with existing user name and new password. They are working really hard on getting UK licenses. The graphics are amazing, huge amount of games, live games included. Take a peek. I have no money to deposit, but was given a free 10 to try. Everything looks great!

Crazy Vegas Review

 

[ternur]

I was just playing at Crazy Vegas. They are now operated by MT SecureTrade Ltd., everything seems to be set up like Guts, cashier etc.

It was not a error free move though. I noticed banking details and previous KYC data are missing. Also different language versions are not working. English version works, but if their settings are identical to Guts, some games will not show on English version of the site (for example Cleopatra does not show if language is set as English, will show up if language is changed to Finnish [@Guts]).

Another thing was, that I could not find any T&C listed anywhere. Also the promotions page comes up empty.

VPL could have done a better job in the change to browser based gaming. It's not like they are new to the business.

 

[bebo67]

I was just playing at Crazy Vegas. They are now operated by MT SecureTrade Ltd., everything seems to be set up like Guts, cashier etc.

It was not a error free move though. I noticed banking details and previous KYC data are missing. Also different language versions are not working. English version works, but if their settings are identical to Guts, some games will not show on English version of the site (for example Cleopatra does not show if language is set as English, will show up if language is changed to Finnish [@Guts]).

Another thing was, that I could not find any T&C listed anywhere. Also the promotions page comes up empty.

VPL could have done a better job in the change to browser based gaming. It's not like they are new to the business.

The new terms came up for me. Infact I had to read and agree to them before continuing. I have never played at Guts so I can't compare, but I will forward this off to them. They are really keen about player experience ( not sure why there is no active rep, but I brought it up to them)
Thanks

 

[ternur]

The new terms came up for me. Infact I had to read and agree to them before continuing. I have never played at Guts so I can't compare, but I will forward this off to them. They are really keen about player experience ( not sure why there is no active rep, but I brought it up to them)
Thanks

The new T&C came up on first login for me too. But after playing for a while, I wanted to re-check their bonus terms. I was not able find a link to these anywhere on the site.

 

[bebo67]

Bonuses, Terms and Conditions






I blacked the box you click on to find terms and conditions

 

[ternur]

Doh.

The site was too clever for me.

Thanks bebo

The promotions page is still blank for me though.

In case the VPL rep will read this, please fix the different language versions. Changing languages gives a lot of errors.

On another note, Crazy Vegas has a 24 hrs pending period on all withdrawals (under Promotional T&C 2.3.2: A 24-hour pending period will be imposed for all cash-ins).

And this little "gem" under general T&C:

9.11. Where a sign-up bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause. A sign-up bonus refers to the casinos advertised welcome bonus offer or any other bonus received for your first purchase at the casino.

Since they moved to MT SecureTrade, why did they not apply the good terms on that platform?

 

[bebo67]

Doh.

The site was too clever for me.

Thanks bebo

The promotions page is still blank for me though.

In case the VPL rep will read this, please fix the different language versions. Changing languages gives a lot of errors.

On another note, Crazy Vegas has a 24 hrs pending period on all withdrawals (under Promotional T&C 2.3.2: A 24-hour pending period will be imposed for all cash-ins).

And this little "gem" under general T&C:



Since they moved to MT SecureTrade, why did they not apply the good terms on that platform?

You're welcome. I sent the inquire to my contact there. The holding of funds for 24 hours are for new players. After you reach the third level I think, then you can have it flushed. So if you have been playing for a while, just ask for it to be flushed. Also you can call toll free, or live chat and ask for a bonus and they will be gladly to give you one. Once you get playing more you will see promotions suited for you exclusively show up. I know there hasn't been an active rep here in a long time. I have been with them for years and know everything that I possibly can with them.Also on a personal level. I asked that they might consider me being their rep. I also stated the importance of having one. So we will see

 

[thebigs]

Just going on my experience this evening i would wait a few days for anyone depositing as i have had nothing but hassle trying to withdraw from my earlier win.
Also your old accounts i was told unless you were a vip count for nothing and it's like starting again.
If thats the case then i would be worried they won't pay me my full winnings after reading the earlier thread.
Hopefully just teething problems and they will sort this for me asap.

 

[bebo67]

Just going on my experience this evening i would wait a few days for anyone depositing as i have had nothing but hassle trying to withdraw from my earlier win.
Also your old accounts i was told unless you were a vip count for nothing and it's like starting again.
If thats the case then i would be worried they won't pay me my full winnings after reading the earlier thread.
Hopefully just teething problems and they will sort this for me asap.

Why would they not pay your full winnings? Even if you are not VIP status. The post that was posted on the other thread never indicated he wasn't getting paid. VPL has NEVER held winnings or not paid. Congrats.

 

[thebigs]

Why would they not pay your full winnings? Even if you are not VIP status. The post that was posted on the other thread never indicated he wasn't getting paid. VPL has NEVER held winnings or not paid. Congrats.

I did check the Terms and conditions once again with the welcome bonus and there is only a stipulation with a no deposit bonus and free spin bonus maximum but of course that is fair enough.
So no sign of that fear of the other max i was worried about.
Also their deposit and withdraw facility is not complete yet and only allows me to deposit 3 methods and withdraw with 2 and none are visa or skrill that i need.

 

[bebo67]

I did check the Terms and conditions once again with the welcome bonus and there is only a stipulation with a no deposit bonus and free spin bonus maximum but of course that is fair enough.
So no sign of that fear of the other max i was worried about.
Also their deposit and withdraw facility is not complete yet and only allows me to deposit 3 methods and withdraw with 2 and none are visa or skrill that i need.

Can you do a bank transfer/wire? That will show up typically in your bank account after processed, in 24 hours. Thats what I have always used. They also Fedex too.

 

[thebigs]

Can you do a bank transfer/wire? That will show up typically in your bank account after processed, in 24 hours. Thats what I have always used. They also Fedex too.

I am afraid to say Bebo nothing has changed since this morning when i spoke to chat.
They have added neteller as a deposit method so that makes 4 but still only 2 withdraw methods show up,Paysafe which i did not know you could do and Trustly or something like that.
They told me about 18 hours or so ago to be patient and i would hear within 48hrs.
Must admit i appreciate there are obviously teething problems but i would hope this would be a priority especially as i had an account with them before the change.

 

[bebo67]

I am afraid to say Bebo nothing has changed since this morning when i spoke to chat.
They have added neteller as a deposit method so that makes 4 but still only 2 withdraw methods show up,Paysafe which i did not know you could do and Trustly or something like that.
They told me about 18 hours or so ago to be patient and i would hear within 48hrs.
Must admit i appreciate there are obviously teething problems but i would hope this would be a priority especially as i had an account with them before the change.

I know they have people working 24 hours. Have patience like support said. A lot of people have been with them a long time. I know easier said then done. But you will get your money, that I know. Everyone is a priority right now.

 

[KasinoKing]

Strange that I'm been working with VPL for 10 years... and I haven't heard a single word from them about this change...
First I heard of it was when I saw this thread!

KK

 

[bebo67]

Strange that I'm been working with VPL for 10 years... and I haven't heard a single word from them about this change...
First I heard of it was when I saw this thread!

KK

Terence called me asking if I received the e-mail that was sent out. I had told him no, he then proceeded to tell me about the changes. Also Golden Riviera and Casino Mate will be the same come July 31st. I think their marketing dept might have screwed up, because I never did get an e-mail.

 

[KasinoKing]

Terence called me asking if I received the e-mail that was sent out. I had told him no, he then proceeded to tell me about the changes. Also Golden Riviera and Casino Mate will be the same come July 31st. I think their marketing dept might have screwed up, because I never did get an e-mail.

I was informed about the changes to Casino Mate - and they also moved that to a different affiliate system.
But not a peep about Crazy Vegas...

KK

 

[The Dude]

Strange that I'm been working with VPL for 10 years... and I haven't heard a single word from them about this change...
First I heard of it was when I saw this thread!

KK

Not very becoming for an Accredited casino that has been listed here since they launched. I would have expected them to have made an announcement here - or to have at least chimed in with this thread.

Just checked VPL's account: signed up in 2004, last post was in 2015, and last login was in February 2017.

Just made dormant.

Thanks guys for your continuing support of Casinomeister.

Oh, we have another rep: https://sussexmskpartnershipeast.com/forums/members/starpartnerhead.html - hasn't logged in since May.

As if there weren't a number of crucial PMs sent to the casino reps since May.

Making them dormant and removing VPL from the accredited section.

One of the requirements of being accredited is to maintain an active presence in the forum. Handing over this responsibility to a bunch of lackadaisical marketing guys damages the value and meaning of being an Accredited Casino. I don't care if you have been listed on the site for over a decade, we have no golden calves here. This just aggravates me to the tenth degree.

 

[bebo67]

Just checked VPL's account: signed up in 2004, last post was in 2015, and last login was in February 2017.

Just made dormant.

Thanks guys for your continuing support of Casinomeister.

I sent this two days ago.
to Terence
Im serious about you guys getting me as a rep out in Casinomeister. . It has been well shown that having a rep will boost players, and returns. I know the casino like the back of my hand.
And you all know how persistent I am
We will see what happens.

 

[The Dude]

I sent this two days ago.
to Terence
Im serious about you guys getting me as a rep out in Casinomeister. . It has been well shown that having a rep will boost players, and returns. I know the casino like the back of my hand.
And you all know how persistent I am
We will see what happens.

Sorry, but unless you are a full time employee of the casino with direct access to player account information that's a no go. You can tell Terrance that his casinos are being delisted and placed into the Grey Zone. Of course I'll be letting his bosses know via email by COB.

 

[bebo67]

Not very becoming for an Accredited casino that has been listed here since they launched. I would have expected them to have made an announcement here - or to have at least chimed in with this thread.

Just checked VPL's account: signed up in 2004, last post was in 2015, and last login was in February 2017.

Just made dormant.

Thanks guys for your continuing support of Casinomeister.

Oh, we have another rep: https://sussexmskpartnershipeast.com/forums/members/starpartnerhead.html - hasn't logged in since May.

As if there weren't a number of crucial PMs sent to the casino reps since May.

Making them dormant and removing VPL from the accredited section.

One of the requirements of being accredited is to maintain an active presence in the forum. Handing over this responsibility to a bunch of lackadaisical marketing guys damages the value and meaning of being an Accredited Casino. I don't care if you have been listed on the site for over a decade, we have no golden calves here. This just aggravates me to the tenth degree.

Oh oh. Lol. I will send that to them

 

[bebo67]

Not very becoming for an Accredited casino that has been listed here since they launched. I would have expected them to have made an announcement here - or to have at least chimed in with this thread.

Just checked VPL's account: signed up in 2004, last post was in 2015, and last login was in February 2017.

Just made dormant.

Thanks guys for your continuing support of Casinomeister.

Oh, we have another rep: https://sussexmskpartnershipeast.com/forums/members/starpartnerhead.html - hasn't logged in since May.

As if there weren't a number of crucial PMs sent to the casino reps since May.

Making them dormant and removing VPL from the accredited section.

One of the requirements of being accredited is to maintain an active presence in the forum. Handing over this responsibility to a bunch of lackadaisical marketing guys damages the value and meaning of being an Accredited Casino. I don't care if you have been listed on the site for over a decade, we have no golden calves here. This just aggravates me to the tenth degree.

I just talked to Terence and explained what was going on. They are having a crazy time right now, no pun intended, but he said he would get one of the managers to get ahold of you right away. I hope they do.

 

[jacko10]

I just talked to Terence and explained what was going on. They are having a crazy time right now, no pun intended, but he said he would get one of the managers to get ahold of you right away. I hope they do.

ive recieved emails from these for the past month saying there changing platform etc new bonuses as well
logged in today to give them a try again but wanted to make sure al was ok
was about to deposit but asked live chat to check my email adress in case i self excluded in the past
i was then told by cs that i cant play as im in ireland
why all the emails
and why if i wanted to could i deposit

 

[bebo67]

My advice to everyone right now, is to hold off on depositing for a couple of weeks. Casino Mate and Golden Riviera are being re-launched today with all new providers. Essentially they are brand new casinos, and there will be some problems. I don't know what else I can say. They are a good casino, but again they are starting 3 " new " casinos with in a week of each other. Was it a wise decision? I can't say, but I do believe it was too hasty between each other. Anyone waiting to get paid, will get paid. Just allow a couple of days, not including weekends, as they don't pay on weekends.

 

[lockinlove]

One of my most played brands / operators until they dumped us in the UK.

Would be good to see if multi - providers encourages multi - licences, I hear Go Wild have done or doing so.

yeah I went and checked it out and its pretty awful selection.

They dont even have jurassic park of terminator 2 anymore.

They need to add yggdrasil and thunderkick plus the rest of the MG games they for some reason dumped.

Probably the worst changes Ive seen from a casino

 

[jshort]

The caveat is that without MGS downloadable software, you miss out on the wide assortment of video poker (57 games!!). Yeah, I know, I know, most everyone here is a slot addict, but it's shortsighted to toss the VP players to the wind. Netent's VP sucks, Playtech's VP sucks, most every software provider VP sucks. Downloadable Microgaming is awesome.

+1

It sucks! I always loved the "50-play ALL ACES" video poker

 

[thebigs]

ive recieved emails from these for the past month saying there changing platform etc new bonuses as well
logged in today to give them a try again but wanted to make sure al was ok
was about to deposit but asked live chat to check my email adress in case i self excluded in the past
i was then told by cs that i cant play as im in ireland
why all the emails
and why if i wanted to could i deposit

Well Jacko,
Like yourself i received the e-mails.
Spoke to chat and they even added the bonus for me manually as the codes would not work.
Not once did they mention i could not play being an Irish player.
I landed a lucky wild line on DOA and after WR tried to withdraw.Had hassles withdrawing but eventually withdrew on Friday.
My withdraw is for 650 euro and is still pending.I accept there maybe delays if they are under pressure but if they threaten not to pay me as Irish players are not accepted then thankfully i have kept all my e-mails.
Maybe you were told incorrectly by CS because every time i spoke to them of late nobody seems to know whats going on.
I am promised my withdrawal will be done tomorrow but my faith with this crowd is non existant.

 

[ternur]

I made a withdrawal from Crazy Vegas early Thursday morning last week. At that time Neteller was not available to deposit or withdraw (i.e. my usual dep. method). Tried to solve this with CS, but didn't really get anywhere, they just told me that I can add a deposit method from the cashier...

Since Neteller was not available, I used bank transfer to withdraw. It still showed as pending on Friday evening, so I emailed their banking address. They replied about 20 hrs later apologising for the delay and informed me that the withdrawal had been paid. So the withdrawal was in my bank account in less than 60 hrs after making the withdrawal. Not the fastest, but still acceptable. And still received the withdrawal on a weekend.

Not the smoothest transition for sure. But we've seen worse (CL Aspire move).

I still trust VPL enough to make deposits. Like bebo said, it might be wise to wait until things normalise before putting money in. Their site is not finished and still shows errors.

I do hope the Irish players in this thread don't get screwed. They should be fine though as the general T&C state:

4.2 For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions [...] Ireland (sports betting prohibited), [...]

 

[jacko10]

Well Jacko,
Like yourself i received the e-mails.
Spoke to chat and they even added the bonus for me manually as the codes would not work.
Not once did they mention i could not play being an Irish player.
I landed a lucky wild line on DOA and after WR tried to withdraw.Had hassles withdrawing but eventually withdrew on Friday.
My withdraw is for 650 euro and is still pending.I accept there maybe delays if they are under pressure but if they threaten not to pay me as Irish players are not accepted then thankfully i have kept all my e-mails.
Maybe you were told incorrectly by CS because every time i spoke to them of late nobody seems to know whats going on.
I am promised my withdrawal will be done tomorrow but my faith with this crowd is non existant.

yes mate your correct cs gave me wrong info so im closing my account there dont feel comfortable when cs havent a clue what there on about and i found her quite rude

 

[thebigs]

yes mate your correct cs gave me wrong info so im closing my account there dont feel comfortable when cs havent a clue what there on about and i found her quite rude

Had the same problem buddy.Spoke to several CS lads and lassies and though they have not been unpleasant none really seem to know what is going on.
I have also e-mailed their banking team to see what is happening with my payment.
Never ever experienced this shocking bad service before and for a team that has been going for years it really is a shambles.

 

[The Dude]

Pretty poor form to let their accounts go dormant in the forum - and not a peep of an email.

 

[The Dude]

No longer Accredited - now in the Grey Zone:

Crazy Vegas Review
Golden Riviera Review

Here is the list of ex-Accredited casinos by the way: Ex-Accredited Casinos at Casinomeister

 

[thebigs]

Update on my withdrawal.
Still shows pending.Withdrew friday lunch time and still not looked at.
Sent an e-mail this morning to their banking team,as of yet no reply.
Just spoke to chat,waited over 15 mins for the same reply,its still waiting approval.I could see that for myself and when asked why so long as they state 24hrs was then told they were very busy.

 

[JackedAff]

Terence called me asking if I received the e-mail that was sent out. I had told him no, he then proceeded to tell me about the changes. Also Golden Riviera and Casino Mate will be the same come July 31st. I think their marketing dept might have screwed up, because I never did get an e-mail.

Apologies for the inconvenience. The communication was sent to our entire database. Possibly could have went to your junk box or not received at all but I will investigate as to why the communication was not received by you. We actually sent numerous email communications regarding the changes to the new platforms.

Regards,
Stanton
Vegas Partner Lounge

 

[JackedAff]

UK market

One of my most played brands / operators until they dumped us in the UK.

Would be good to see if multi - providers encourages multi - licences, I hear Go Wild have done or doing so.

We are most certainly entering the UK market and this will happen very soon however I can not commit to an exact date but we will communicate to everyone once we finalize.

Regards
Stanton
Vegas Partner lounge