Baptism by Fire - success Frank and Fred Casino stepping into the fire!

[The Dude]

Fred and Frank Casino seems to be quite promising. They have shown interest in becoming Accredited - so here we go.

They have a massive amount of games available - are licensed by the Swedish authorities and MGA (sorry no UK ).

You can sign up directly here: Frank and Fred Casino.
Their review is here: Frank and Fred Casino Review

And please welcome their casino rep: Garn.

Please post your observations, criticisms, comments, and kudos here.

Good luck guys - 60 day BBF period.

Related: Details on Frank Casino Club here.

 

[Kroffe]

Have played quite a bit at their site. Had some pretty good loyalty-things going on, and some nice bonuses from time to time.
Would have continued to play there if not the swedish license had forced them to remove everything thats even remotely close to a bonus.
This applies only to Swedish players if i understand the laws right tho, so give them a go if you are not from sweden. =)

Edit: I should add that its a perfectly fine place to play even as a swede. Its just that most sites with swedish license is more or less the same since the bonuses got removed.

 

[TheAverageGuy]

Members of the nearly extinct anti-maplesyrup consortium aka the Poutine-Pooper Mafia.

I can give no further input than m-eh

Best of luck.

 

[sapit222]

Welcome and good luck with the BBF!

Ive played a lil bit before at their casino and havent had any problems.

Im checking the review here at CM and their site and lots of providers and games are missing for swedish players sadly.

No BTG, Blueprint, Greentube/Novomatic etc...

We can just play around 400 slots and its mostly MG, NetEnt and Play N Go.

 

[Kroffe]

Welcome and good luck with the BBF!

Ive played a lil bit before at their casino and havent had any problems.

Im checking the review here at CM and their site and lots of providers and games are missing for swedish players sadly.

No BTG, Blueprint, Greentube/Novomatic etc...

We can just play around 400 slots and its mostly MG, NetEnt and Play N Go.

I think you might be selling them a bit short by not mentioning quickspin,btg,pushgaming, relaxgaming, yggdrasil, pragmaticplay,nolimitcity.
And those are just the ones from the top of my head. Plenty of providers aside from mg,netent and payngo. =)

 

[sapit222]

I think you might be selling them a bit short by not mentioning quickspin,btg,pushgaming, relaxgaming, yggdrasil, pragmaticplay,nolimitcity.
And those are just the ones from the top of my head. Plenty of providers aside from mg,netent and payngo. =)

Yeah, they have a few small providers also, but missing the best ones though (BTG, Blueprint, Greentube/Novomatic ).
Most of their games are from MG, NetEnt and Play N Go.

Hope they will get the missing providers soon.

 

[Garn]

Hi everyone!

Exciting times ahead, and thanks in advance for any feedback!

With regards to Sweden.. We've kept a close eye on the regulator throughout the Spring, and unfortunately, as you say, we've realised we cannot offer anything bonus-like. We'll keep our ears close to the ground and ensure we'll offer anything that is deemed OK from the regulator.

In terms of the game selection for Sweden, as has been pointed out, we are currently missing out on a few of the most exciting content. This is basically due that some regulatory requirements had not been implemented correctly by our partner, causing us to have to take a lot of games down for the moment, until they've been properly configured. I don't have an ETA at this point in time, but it should not be that far off in the future and I'll ensure to update you in this thread once we have them back Online.

Best regards,
Simon

 

[helafast]

Any plans to allow Canadians to play??

 

[Garn]

Hi helfast,

Yes, we both have plans, hopes and dreams to open up for Canadians to play with us. But the process is currently in a legal limbo, and I don't have any ETA or such as this point in time. As soon as I know something, I'll ensure to update you!

 

[thebigs]

Shame Mr Rhino did not pop his head out on reel 1. Anyway first withdrawal from F and F so hopefully will all run smoothly.

 

[eizei]

Yeah, they have a few small providers also, but missing the best ones though (BTG, Blueprint, Greentube/Novomatic ).
Most of their games are from MG, NetEnt and Play N Go.

Hope they will get the missing providers soon.

They've always had Blueprint and BTG for Finland at least. Nice site overall played there a few times.

 

[johnnybagel]

Any rumours of a UK licence?

 

[Garn]

Hi Mr Bagel,

Unfortunately, not as of yet. As a new and small team we've had to focus on a few markets to ensure the experience with us is as good as possible. UK is, at least in my humble opinion, a beast in itself. And currently we are not able to manage all the operational requirements for the UK market. As we want Frank & Fred to be available to everyone, this will change as soon we have the capabilities.

And based on current plans, UK will pop up on our Roadmap by Q1. Once I have something definitive, I'll let ya'll know!

 

[thebigs]

My payment went smoothly and reached my bank yesterday so very happy bunny here thanks F AND F.

 

[AnaxDigital]

I really like the site! I deposited 3x EUR 500.00 in total. Sadly no withdrawal but nice selection of games.

 

[refre]

Not overly wowed.
Was trying to reach live support and even though I was first in line I never got through.
Then I sent an e-mail and I've not heard back in 24 hours.
Also, you need to remove bonuses manually even after you zero out.
That applies to the free spins rewards as well (3 spins for 'level up') so it's quite a mess after a long session.

 

[steveh35]

Vera & John, Frank & Fred what next Doris & Stanley Mickelthwaite casino?

 

[refre]

Also, there's a hefty 5% deposit AND withdrawal fee when using Skrill.
FAQs state no withdrawal fees so it needs to be changed.

Is there a charge to withdraw my winnings?
No, of course not. You get unlimited free withdrawals!

 

[alcatraz]

Hi Mr Bagel,

Unfortunately, not as of yet. As a new and small team we've had to focus on a few markets to ensure the experience with us is as good as possible. UK is, at least in my humble opinion, a beast in itself. And currently we are not able to manage all the operational requirements for the UK market. As we want Frank & Fred to be available to everyone, this will change as soon we have the capabilities.

And based on current plans, UK will pop up on our Roadmap by Q1. Once I have something definitive, I'll let ya'll know!

Hello Garn,

i got a question concerning bonus terms. So far i have navigated your site and tried to read about the bonus / turnover requirements.
Unfortunatly i was unable to find the "FAQ" page which is mentioned in the T&C´s since it is not linked up or visible anywhere.
As this is an important information for a customer i wonder where it could be located?

No criticism on that one but if the FAQ page is just gated, i would refrain from registering with your casino since this is not transparent enough for a customer to make an informed decision right before registering with any kind of service.

Can you please clarify?

Thank you in advance.

 

[refre]

Unfortunatly i was unable to find the "FAQ" page which is mentioned in the T&C´s since it is not linked up or visible anywhere.

I had trouble finding this as well.
It's located under the live chat button top right corner.
Should definitely have it's own section.

 

[alcatraz]

I had trouble finding this as well.
It's located under the live chat button top right corner.
Should definitely have it's own section.

Thank you very much for your help. Yes indeed thats a hidden location.
I think that should be changed for a better place.

 

[Garn]

Hi,

@refre thank you for bringing this to my attention. We'll ensure to update this. Most methods have no fee, but on f.e Skrill & Paysafe Cards there currently is.

@alcatraz, Great point. It's not in our interest to hide anything, especially important information such as Bonus T&Cs. Currently the important terms are included in each offers landing page, which you find under the "Read more" button. Further detailed information is found in the FaQ section as refre pointed out. I'll speak to the team and see how we can make this information more accessible.

 

[alcatraz]

, Great point. It's not in our interest to hide anything, especially important information such as Bonus T&Cs. Currently the important terms are included in each offers landing page, which you find under the "Read more" button. Further detailed information is found in the FaQ section as refre pointed out. I'll speak to the team and see how we can make this information more accessible.

I am sure that is not for the purpose of hiding informations.
Whenever things like this happen, i just start scratching my head (confused).

However thank you for your time and answer.

 

[refre]

@refre thank you for bringing this to my attention. We'll ensure to update this. Most methods have no fee, but on f.e Skrill & Paysafe Cards there currently is.

That's not accurate. Out of 7 deposit methods only 2 are free.

Spoiler: Deposit methods

Also, I made another post about support and having to remove bonuses manually.
You may have missed it. I have not yet heard from support on my simple request to change the e-mail address on my account.

You do not have permission to view link Log in or register now.

 

[Garn]

Hi refre,

My apologies, I had indeed missed your earlier post, sorry!

- Payment methods. I've spoken to the Payment team and we'll review & update accordingly. Will update you in this thread on the actions taken, hopefully later during today.

- Manual bonus forfeiture. You are correct. At this point in time we unfortunately do not have the technical possibilities to automatically Forfeit/Wager bonuses once the balance reach f.e €0-€0,50. It's a feature we've requested, as it's convenient for everyone. Unfortunately I have no ETA as of yet.

- Update E-mail. Due to security measures, to update an E-mail address on an account has its own process. It's unfortunately not as "in the good old days" when this could be sorted directly by just hitting an update button (at least not in our systems). It might either be that the agent missed to reply to your initial request after escalating it, or it might unfortunately be down to man-power. Due to leave, sickness and recent departures, the Norwegian support team is currently struggling a bit. This should be a non-issue shortly, once new agents completed their training.

What could speed your errand up is to send it to the English [email protected] address.

 

[Clownesk]

I gave it a try and had no troubles. They rapidly paid out the winnings twice. Good job!

 

[maltakid]

Until now a good experience. VIP levels are fast to climb. Payouts fast and smooth

 

[AnaxDigital]

I have deposited EUR 3500 so far and had some withdrawals ... some good luck and some terrible luck.

I like the game selection and VIP levels etc BUT i am getting really frustrated at the moment because I uploaded all my documentation as per usual with a new casino and all have status "APPROVED" now for the last couple of days my withdrawals keep getting returned to my account after some time without any explanation.

I thought it was my card or bank so I tried a different withdrawal process and still it was returned. I contacted live chat and was told the proof of address document (with status APPROVED) is not approved? and I also need to upload the back of my credit card.

I uploaded the back of my credit card and asked the support team if my approved proof of address document is approved or do they require me to provide some other document (which i can no problem). Sadly no response yet.

I also asked support how to get my VIP level higher as I am currently gold but nobody on live chat knows and email support ignores this question

A great experience turning a little bit sour now with this ... i really hope I get approved because I just got over 1000x win on SWARM

 

[Garn]

Hi AnaxDigital,

I am sorry to hear you've been experiencing delays with your KYC. As you've done, the swiftest way is to speak with Live Chat. And once your documents are approved, it should be smooth sailing from there. Please let me know if it has not already been sorted.

In terms of the VIP level, it's currently mainly based on your gameplay. Win or lose, the more you play -the higher you'll climb!

Congratulations on the 1000x! I've yet to get that machine to pay me..

 

[AnaxDigital]

Hi Garn! Thank you so much for the follow up. I uploaded like 4 other documents and was approved (even though the original bank statement should have been enough haha) and i got my withdrawals quickly!

Thanks again.

One other thing that you may want to check or could be useful for you... there is a new EU directive going live or is already live (unsure) where online payments should have additional security.

When I use my Visa card on other casinos I get the "Verified by Visa" popup where i have to enter a code that was send to my phone. This allows me to deposit.

When I try to deposit on FrankFred.com this verified by Visa does not happen and my card gets instantly blocked. Maybe it is just me and my bank flagged FrankFred because I deposited 3500 Euro in a few days but i would be able to deposit if your website has the verified by Visa.

Just thought I let you know

 

[The Dude]

OK - BBF period has elapsed without any major snafus. What say ye? Yea or nay for accreditation?

I say yea.

 

[The Dude]

And they are now Accredited - conversation is now over here: Newly Accredited - Frank and Fred cut the mustard