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Freaky Vegas shutting down owes me money

S

Stockbet86

Dormant Account
Joined
Dec 22, 2018
Location
UK
Hi,

I've only come across this site as I have potentially a serious problem with Freaky Vegas casino.

I deposited on Wednesday (I hadn't seen the warnings, unfortunately) and won a decent amount and withdrew.

I went to check on the withdrawal, yesterday and the website has been shut down.

The fact the money is crucial to me getting through Xmas means I'm now panicking that not only have I lost my deposit but also my winnings. Not even sure where to start? The casino hasn't responded in two days.

Any help would be greatly appreciated!
 


Ah, that is unfortunate. I didn't know it had been shut down. As you will be aware by searching them here, they originally came on board and gained accreditation, a recognized and known rep etc. so all was hunky-dory - for a very short time. There were a few issue with late payments, but the real indicator of problems came with them not tracking UK players for the affiliates and then their rep went AWOL.
To cut a long story short they ended up in the rogue pit, the quickest ever CM 'fall from grace' I ever saw. Bizarre, and Bryan and the affs are still waiting for answers.

OK, as you are a UK player is it just the .co.uk site that has vanished, or the .com MGA licenced one too? You should have statutory protection for deposits firstly via the UKGC's funds rules and secondly via your payment method for non-delivery of goods or services if the business has ceased trading.

Based of what you've said the easiest and best procedural method would be the protection of funds via UKGC - you should be paid out all your owed cash as it should be held separately from the rest of the casino or licensee's finances. This is the optimal resolution, but to be honest given the events surrounding this site it wouldn't surprise me if that failed.

You could try a PAB here via MaxD, but given the lack of communication from this lot and previous behaviour I'm not sure how effective it would be, if he could get any joy from them at all.

IF they have ceased trading they are obliged to communicate to you how to retrieve funds and the timescale, maybe this will occur.

If all else fails, then it would have to be protection of funds via your payment provider although this is a last resort and shouldn't really have to happen if the casino has adhered to their licence.

Sorry to hear you've had these issues.
 
dunover said:
OK, as you are a UK player is it just the .co.uk site that has vanished, or the .com MGA licenced one too? You should have statutory protection for deposits firstly via the UKGC's funds rules and secondly via your payment method for non-delivery of goods or services if the business has ceased trading.
Click to expand...
Site does still load fine for me, however i do not have an account and dont intend to create one in order to check. However, via UK Proxy all i get to is the Background Image of the Site and no more.. Is that the same you UKers get?
 
NeverLucky said:
Site does still load fine for me, however i do not have an account and dont intend to create one in order to check. However, via UK Proxy all i get to is the Background Image of the Site and no more.. Is that the same you UKers get?
Click to expand...
Presumably that's what he's saying in the OP. Could be temporary but I wouldn't be surprised if there is a UK shut down here.
 
Site has now totally gone on the .co.uk version, it was showing a one pager but now nothing?

I only used this site because of the tech provider (same as paddy power) so thought it would be safe, especially with ukgc license.

I'm assuming the worst here but is it just that my deposit is protected or winnings too? I only ask because my winnings were 200% more than my deposit.

Merry Christmas and all that, amazing how you get hit at your lowest points in life.
 
As far as I understand it 'player funds' are supposed to be isolated from the general casino finances. This would include winnings too held in the account at the time of closure.
 
dunover said:
As far as I understand it 'player funds' are supposed to be isolated from the general casino finances. This would include winnings too held in the account at the time of closure.
Click to expand...

Freaky Vegas had only "BASIC" protection, meaning the players come in last as creditors and the funds are not secured when they go bankrupt. For that the casino needs the "MEDIUM" protection, the basic one is basically worth nothing.
 
Fantastic.

Hysterical laughing is about all I can muster. I needed a break, got it, and now the casino goes bust.

This is going to be an awful Christmas.
 
Looks like I'm screwed then.

Not sure if I'm allowed to mention amounts but I have pending £1,670 with them.

Anyone know how to make £400 to pay your rent? Not sure they will understand or believe a casino going bust is why you're short. I could show them my bank statement but again...

Beyond funny.
 
Harry_BKK said:
Freaky Vegas had only "BASIC" protection, meaning the players come in last as creditors and the funds are not secured when they go bankrupt. For that the casino needs the "MEDIUM" protection, the basic one is basically worth nothing.
Click to expand...
Yeah, that's what I always figured - level 1 in reality means about as much as the MD keeping the funds in a bag under his bed. :(
 
Stockbet86 said:
Looks like I'm screwed then.

Not sure if I'm allowed to mention amounts but I have pending £1,670 with them.

Anyone know how to make £400 to pay your rent? Not sure they will understand or believe a casino going bust is why you're short. I could show them my bank statement but again...

Beyond funny.
Click to expand...
Sorry mate but I've got to say this!

If you gamble responsibly, you write the deposit off as soon as you make it - it's money you can afford to lose without any consequences.

You'll get a great deal of empathy here for potentially having being ripped-off by this rogue outfit but NOT for risking money you shouldn't have been!

I know this doesn't help you right now by the way but this issue will be what springs to mind of many readers here.
 
There is no communication whatsoever. Lucas hasn't responded in two months. No one replies to my emails, Skype, Messenger, etc., and they still have the Accredited Seal. At least it is linked to their Rogue listing lol.
 
Casinomeister said:
There is no communication whatsoever. Lucas hasn't responded in two months. No one replies to my emails, Skype, Messenger, etc., and they still have the Accredited Seal. At least it is linked to their Rogue listing lol.
Click to expand...
This is a ridiculous situation. Never seen a place nose-dive like Freaky Vegas before. Well, since Club World.
 
Casinomeister said:
There is no communication whatsoever. Lucas hasn't responded in two months. No one replies to my emails, Skype, Messenger, etc., and they still have the Accredited Seal. At least it is linked to their Rogue listing lol.
Click to expand...
Players see this print on the site, and think that they are reliable guys. Bryan @Casinomeister needs to do something about it, it's not good.
 

Hey, let's go down the moral route because there is no good reason for anyone to gamble.

The facts are, they currently owe me, regardless of if what I've done is stupid.

The serious side for me is that I now have to negate a very difficult period as a result of not being paid.
 
Stockbet86 said:
Hey, let's go down the moral route because there is no good reason for anyone to gamble.

The facts are, they currently owe me, regardless of if what I've done is stupid.

The serious side for me is that I now have to negate a very difficult period as a result of not being paid.
Click to expand...

Nope, as a result of gambling.
The good part is that you probably won't make the same mistake again.
Please don't!

I do feel sorry for you but some things must be learned the hard way.
 
Tirilej said:
Nope, as a result of gambling.
The good part is that you probably won't make the same mistake again.
Please don't!

I do feel sorry for you but some things must be learned the hard way.
Click to expand...

Trust me, I've been down a very difficult path, but this isn't me complaining of losses, this is me looking for help.

I think my next port of call is the UKGC?
 
Casinomeister said:
There is no communication whatsoever. Lucas hasn't responded in two months. No one replies to my emails, Skype, Messenger, etc., and they still have the Accredited Seal. At least it is linked to their Rogue listing lol.
Click to expand...

Unless something has happened to him, there is simply no excuse for his non - response.

To be honest, Lucas is DONE in the affiliate arena. I will never trust him at all... Not that I did to begin with. Another Shady character to write off.

Nate
 
Stockbet86 said:
Trust me, I've been down a very difficult path, but this isn't me complaining of losses, this is me looking for help.

I think my next port of call is the UKGC?
Click to expand...
Well Bryan has already said they are not communicating with CM so that rules out effectively a PAB here. So yes, I thing eCOGRA is your next port of call. The UKGC don't directly deal with player complaints BUT you can report a casino for any suspected license breaches, or general problems. So I'd personally follow those paths.
Sorry to be brutally straight but Tirilej is correct; the rent issue is down to gambling and the situation would have been exactly the same for you if you had lost, which was a distinct possibility at the outset!
Anyway, regardless of the RG side, you deserve your winnings so check out eCOGRA. You would normally be expected to attempt to resolve it first with the casino, but if the site has vanished then eCOGRA would presumably accept an immediate dispute.
 
dunover said:
Well Bryan has already said they are not communicating with CM so that rules out effectively a PAB here. So yes, I thing eCOGRA is your next port of call. The UKGC don't directly deal with player complaints BUT you can report a casino for any suspected license breaches, or general problems. So I'd personally follow those paths.
Sorry to be brutally straight but Tirilej is correct; the rent issue is down to gambling and the situation would have been exactly the same for you if you had lost, which was a distinct possibility at the outset!
Anyway, regardless of the RG side, you deserve your winnings so check out eCOGRA. You would normally be expected to attempt to resolve it first with the casino, but if the site has vanished then eCOGRA would presumably accept an immediate dispute.
Click to expand...

Great, thank you.

Regarding the rent, it's a side issue, I could cover it but hadn't banked on losing £1,600 (I spent differently). Apologies, I opened the side issue up in the first place, I just couldn't believe the timing and situation.
 
Stockbet86 said:
Great, thank you.

Regarding the rent, it's a side issue, I could cover it but hadn't banked on losing £1,600 (I spent differently). Apologies, I opened the side issue up in the first place, I just couldn't believe the timing and situation.
Click to expand...
Don't worry about it, you really don't need this sh*t at Christmas and trust me there are more than a few people on here who have taken similar risks.
Like I said, get on to eGOGRA as soon as. That's all you can really do for now, unless the three wise men suddenly turn up at Freaky Vegas bearing the gifts of frankness, fairness and faith instead of rogueness, robbery and reticence.
 
dunover said:
Don't worry about it, you really don't need this sh*t at Christmas and trust me there are more than a few people on here who have taken similar risks.
Like I said, get on to eGOGRA as soon as. That's all you can really do for now, unless the three wise men suddenly turn up at Freaky Vegas bearing the gifts of frankness, fairness and faith instead of rogueness, robbery and reticence.
Click to expand...

Ha, thanks.

I've raised a ticket but interestingly they weren't listed on their site.

Praying the money shows up next week but realistically preparing for the worst here.
 
Glad I closed my account with them within about 15 minutes of opening it, still waiting for @Lucas to reply to my posts from the time. Dodgy as anything, @Lucas you will never be trusted again in this industry by anyone affected by you stealing from them, hope it was worth it. Regardless of if something has happened to Lucas, someone else should be replying, absolutely no excuse for any of this.
 
Just uploaded the new holding page I've seen today. There are two different companies mentioned? Not sure what's going on but have contacted UKGC, MGA, ECogra and their tech provider, FSBT
 

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Didnt seem like they wanted my money even a few months back. Couldnt play from registration since was automatically asked to verify my ID so account Insta locked and none accessible. Sent it in at a later date, then gave it 2 weeks from uploading to email before contacting chat, who said they hadn't got round to doing it yet. Gave it another week before contacting lucas, and then it was done the following day. Assume lucas pushed it through but hate to think how much longer it might have took had i not contacted him here.
 
Stockbet86 said:
Looks like I'm screwed then.

Not sure if I'm allowed to mention amounts but I have pending £1,670 with them.

Anyone know how to make £400 to pay your rent? Not sure they will understand or believe a casino going bust is why you're short. I could show them my bank statement but again...

Beyond funny.
Click to expand...

You'll get very little sympathy from this forum for gambling your rent money... If you needed it to get through Xmas, why on earth would you be depositing it in the first place.

However as Dunover says, you will get empathy with not being paid your dues. Unfortunately I'm not sure you have much to go on other than trying through UKGC...
 
mac72 said:
I think he said he spent it after the win in anticipation of being paid?
Click to expand...

Correct but let's focus on the problem in hand. Bashing me or offering sympathy doesn't tackle the issue

I find the switch in companies, interesting. They are totally unresponsive at the minute but there is a point where they have to become accountable.
 

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Stockbet86 said:
Just uploaded the new holding page I've seen today. There are two different companies mentioned? Not sure what's going on but have contacted UKGC, MGA, ECogra and their tech provider, FSBT
Click to expand...
OK, there are two licenses, not unusual with the UKGC being separate to the MGA .com side.

Your beef is with the licensee, FSB as the UKGC license holder. You would need to raise the complaint against FSB and then name the specific casino in the complaint subsequently. The licence holder is responsible for any White Labels. :thumbsup:
 
dunover said:
OK, there are two licenses, not unusual with the UKGC being separate to the MGA .com side.

Your beef is with the licensee, FSB as the UKGC license holder. You would need to raise the complaint against FSB and then name the specific casino in the complaint subsequently. The licence holder is responsible for any White Labels. :thumbsup:
Click to expand...

Thanks, that's really useful. FSB are a stellar company by the looks of it, so I have some faith here.
 
Update

FSB have been in touch with me, offering their sincere apologies, and have confirmed my withdrawals have been processed.

A representative has confirmed the current/previous operator of Freaky Vegas has ceased trading. Despite FSB requesting certain information be made available to account holders, the former operator neglected to do so.

Furthermore, they assure me that all player accounts are safe guarded and there is a process in place to access them.

I will update again once I receive the money into my account, as I feel this is fair.

Merry Christmas. Lesson learned. Christmas miracle.

Thanks for your help - good to be supported when things get tricky!
 

Yes, I thought that may have been the case. Affiliates can wave goodbye to any payments then - Oh! of course, there were no payments because the shysters never tracked them. :mad:

Glad you've been sorted BUT really customers shouldn't have to come to a blank site where there's money involved.
The license holder should put a message up on the domain with instructions for contact and retrieval of monies.

So it appears FSB have been not a little effed-over by the people behind FV too.
 
The license holder may not have access to the domain, sadly. But if they do, they should. If nothing else, it looks good on them, and they can cross-sell other brands.
 


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