Hey again mate!
I was able to locate your account...
Well, I've never thought my rep life will start like that, but it's life
Unfortunately, our system decided that you delaying game rounds and autoforfeit your balance. I've investigate case fully, and I can confirm it is just a bag, you gameplay is fully okay.
Your balance will be reinstated within 1 hour, and also after playing with your bonus we will award you compensation for our mistake.
We did homework, it will not happen again, please accept my apologies and apologies from CS team. Unfortunately they did not reported case to management =/
I wish you outstanding weekend, good luck with wagering bonus, and apologies once again.
Translated for customer:
Привет. Баланс вернем в течении часа, система посчитала что Вы откладываете раунды и конфисковала всю сумму. Саппорт не разобрался и не сообщил менеджерам. Я прошу прощения
После того как сыграешь с бонусом - обратитесь ко мне или в чат, мы выдадим Вам бонус за нашу ошибку.
Br,
Vitali
