Lucky Nugget casino 'migrating' to Spin casino (who?) due to new regulations

[sscrabble]

I logged into my Lucky Nugget casino account to find they will no longer be operating in the UK due to the new taxation regulations (bl**dy government again !). They are offering a 'migration' to 'Spin casino' (I presume they have cut a deal for the account base). The trouble is spin palace is apparently a brand new casino and I cannot find any mention or a link to them on google - but I notice that their logo is identical to the 'spin palace' casino - so presume they have set it up to see how many of the lucky nugget accounts come across to them.

I see references to Spin Palace casino in the forums - but not a mention of them in either accredited or rogue casinos - can anyone spread any light on them?

When I played on Lucky Nugget is was mainly to play on the big freeroll tournaments (the ones with the Euro5000 to Euro20000 prize funds - I think it unlikely they will be on the Spin casino , so it looks like I will lose my main source of entertainment shortly unless someone steps in to fill the gap - would be good if 32red were to do it as it is also a microgaming casino!

 

[vinylweatherman]

I logged into my Lucky Nugget casino account to find they will no longer be operating in the UK due to the new taxation regulations (bl**dy government again !). They are offering a 'migration' to 'Spin casino' (I presume they have cut a deal for the account base). The trouble is spin palace is apparently a brand new casino and I cannot find any mention or a link to them on google - but I notice that their logo is identical to the 'spin palace' casino - so presume they have set it up to see how many of the lucky nugget accounts come across to them.

I see references to Spin Palace casino in the forums - but not a mention of them in either accredited or rogue casinos - can anyone spread any light on them?

When I played on Lucky Nugget is was mainly to play on the big freeroll tournaments (the ones with the Euro5000 to Euro20000 prize funds - I think it unlikely they will be on the Spin casino , so it looks like I will lose my main source of entertainment shortly unless someone steps in to fill the gap - would be good if 32red were to do it as it is also a microgaming casino!

They seem to have done their best to confuse players about Spin Casino and Spin Palace. Spin is so new it doesn't get a proper hit on Google, but the name is so close that Google tries to convince you that it's Spin Palace you are after.

I found and installed Spin Casino a while ago, and am awaiting the migration. None of the casinos concerned can be arsed to tell the players what is happening, and only the day before yesterday I got a regular 30% offer from Royal Vegas, which I knew to be Digimedia and leaving the UK before today.

It looks like they hung on to the bitter end, and set up the migrations to trigger today, but didn't consider it worth letting the players know. If you still had money or other things of value in the old account, and no information prior to being locked out and migrated, how would you know you hadn't been ripped off in the process? Worse, if you then loaded up Spin casino, and for an innocent technical reason nothing had carried over, you would then be convinced that you had been ripped off "with intent", with the new UK regulations simply being a convenient excuse.

Now of course, the regulations have been delayed for a month, but it seems the migration went ahead as planned.

It looks like my Spin Casino might now have some migrated accounts in it. I didn't have anything of value left around to get lost though, I cleaned out the Digimedia accounts in mid July and haven't deposited since because the date may have been unknown, the outcome was inevitable.

 

[sscrabble]

I was just looking at the licensees on the gambling commission website and I see that spin palace is actually part of the Betway group (no mention of spin palace though?)

Betway Limited


Spin Casino
Bingo in the Box
Dream Bingo
Hippodroe online
Betway
Gnuf
Best of the Best Online Casino
BOTBcasino

 

[fun4all]

Can someone post an actual url (non affiliate tagged) for this spin casino? If that is allowed of course. I am curious and cant find it and google only shows me spin palace?

 

[paul7388]

Can someone post an actual url (non affiliate tagged) for this spin casino? If that is allowed of course. I am curious and cant find it and google only shows me spin palace?

I am sure it will be okay to post the link for it since its not spam so here it is.

If that was not okay sorry and please remove it

 

[fun4all]

Yes got the link in pm thanks. Wow looks a lot like spin palace must be connected somehow?

 

[sscrabble]

My Riverbelle and other Belle Rock casino accounts all 'migrated' to Spin Casino yesterday - I will miss playing on them , never had a complaint in two years.

Spin casino have already sent me 'junk' mail to my email address (which I do not mind), but also to my mobile (which I hate). They are offering a £250 match on the first deposit - anyone used that yet ? - the link to terms and conditions does not work on the email so I cannot see what is involved.

 

[KasinoKing]

Yes got the link in pm thanks. Wow looks a lot like spin palace must be connected somehow?

Spin Palace group and Betway group used to be joined together until October last year - then Betway and Gnuf (now closed) Casinos were split out to a separate program.
It's fairly obvious IMO that the still have the same owners though.

It's also obvious to me that Betway have set up Spin Casino as a sort of "skin" of Betway so that players can have accounts at both their casinos, rather than just merging them all into one. (Two accounts = double the potential income).

This group does have a "chequered history", especially in the Affiliate community (ask Webzcas!), so it will be interesting to see how this pans out in the next few months...

KK

 

[Jono777]

I believe Fortune Lounge ( I play at Platinum Play from time to time) are also migrating accounts to this 'Spin' casino, not happened to me yet tho, think its because they decided to hang on to the 'bitter end' after the UK law change delay.

Saying that tho all my others are long gone, all Digimedia accounts (Jackpot City, Lucky Nugget Gaming Club) totally gone no migrations, Palace Group (Spin Palace, Ruby Fortune) Totally gone no migrations, Vegas Partner Lounge (Cinema, River Nile, Golden Riviera) - Migrated to casino UK, then they had a further change of mind and migrated these to the 'minimum £50 for a bonus' (wonderful for small players) Roxy Palace / Splendido set up (great )

If I had to sum all these 'goings on' up I'd refer to it as a 'total mess' and that's being polite.

It would really help if these casinos could give us decent info into what's happening, then again they prob's don't know themselves yet.

FootNote: - A large portion of casinos who are leaving the UK market are suggesting players move to Betway 'their preferred partner site' - This is not a PAB or anything close but a friendly warning as an experienced slot player it is clear to me (despite ecogra etc) their slots are on the 'lowest legal RTP' and this is backed up as I've been through about 10-12 of my various accounts checking deposits Vs withdrawals and with 'luck' out of the equation, the Betway account has the lowest return by a massive margain in comparison to the others (all MG) their customer service is also very poor, promise of looking into things (I had a problem with my paytable achievements on TSII and IR which cost me £100's to turn 'gold') and after a month still not sorted - Not saying anything serious but if you had shared my Betway experiences, especially game play, you'd be in total agreement

All the best!

 

[steveyboy]

all slots have now transfered there customers over to spin palace already had e-mail and mobile message,i will not deposit till i see the reviews and feedbacks though.sorry after reading posts i went and put spin palace i meant spin casino,

 

[steveyboy]

I was just looking at the licensees on the gambling commission website and I see that spin palace is actually part of the Betway group (no mention of spin palace though?)

Betway Limited


Spin Casino
Bingo in the Box
Dream Bingo
Hippodroe online
Betway
Gnuf
Best of the Best Online Casino
BOTBcasino

i just read an e-mail from allslots and spin palace is part of the betway group.

 

[vinylweatherman]

all slots have now transfered there customers over to spin palace already had e-mail and mobile message,i will not deposit till i see the reviews and feedbacks though.sorry after reading posts i went and put spin palace i meant spin casino,

I got the email, but when I try to log in it bounces me to the page to create a new account. If I then click "already have an account" it just infinitely loops me.

It looks like the email is slightly premature, it's "happening", rather than having "already happened".

 

[Jono777]

Same happening to me too and I also got the same e-mail 3 times from different casinos (All slots, Wild Jack and Wild Jack Mobile) don't even recall using these accounts all referring to transfer to 'spin' casino part of the Betway Group (great!! - impossible to win there)

However the wife got same e-mail and has 'manually migrated' her account easily so god knows, think its time to stick to just 32red for download MG and GUTS if I fancy a bit of Netent too

What a mess eh !!!

 

[vinylweatherman]

Same happening to me too and I also got the same e-mail 3 times from different casinos (All slots, Wild Jack and Wild Jack Mobile) don't even recall using these accounts all referring to transfer to 'spin' casino part of the Betway Group (great!! - impossible to win there)

However the wife got same e-mail and has 'manually migrated' her account easily so god knows, think its time to stick to just 32red for download MG and GUTS if I fancy a bit of Netent too

What a mess eh !!!

I also noticed that currency is hard wired to Euro on the create account page, yet this is for BRITISH players Most Microgaming download casinos supported the pound, even Betway does. They could find a low take up of the migration among UK players, and it seems that this new Spin Casino was specifically set up just a couple of months ago to handle the migration of UK accounts, although it also appears to be accepting new players.

 

[brianmon]

I also noticed that currency is hard wired to Euro on the create account page, yet this is for BRITISH players Most Microgaming download casinos supported the pound, even Betway does.

I've just migrated my Allslots account, the banking page uses GBP.

BUT... my username (which happens to be the same as my Betway's account) wasn't accepted, the name was "already on use". So i had to choose a new one. It looks like Spin Casino could just a skin of Betway Casino.

 

[brianmon]

the link to terms and conditions does not work on the email so I cannot see what is involved.

Here are some of the more interesting points:-

1. Each Welcome Bonus is subject to a fifty (50) times playthrough requirement before funds can be withdrawn from the casino account.


4. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for Bonus playthrough requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the Bonus credited to their account until such time as the wagering requirements for that Bonus have been met. Should Spin Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

5. Where a New Customer Offer has been granted to you, once all stipulated wagering requirements have been met, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of Spin Casino Management. Note: Progressive Jackpot wins are exempt from this clause.

 

[vinylweatherman]

I've just migrated my Allslots account, the banking page uses GBP.

BUT... my username (which happens to be the same as my Betway's account) wasn't accepted, the name was "already on use". So i had to choose a new one. It looks like Spin Casino could just a skin of Betway Casino.

Did you have to fill in your personal details all over again like the page I was presented with?

 

[brianmon]

Did you have to fill in your personal details all over again like the page I was presented with?

No. i loaded allslots (viper), which then opened a window saying about UKGC, with a button to click, to transfer my account. clicked that and it showed my username and password, but said my username was already taken, and offered me a list of alternatives. I selected one, it closed allslots and downloaded spin casino.

My details and loyalty points were transferred, but no game data (TSII, IR, JP etc achievements) unlike the gowild transfer to 32Red.
Which means everything will have to be started from scratch again. Which is a pain if you've done the 25 bonus rounds on JP, to gain the choice of bonus etc

 

[vinylweatherman]

No. i loaded allslots (viper), which then opened a window saying about UKGC, with a button to click, to transfer my account. clicked that and it showed my username and password, but said my username was already taken, and offered me a list of alternatives. I selected one, it closed allslots and downloaded spin casino

I already have Spin casino downloaded because this was supposed to have happened last month, but it didn't.

I got rid of All Slots in July because of all the deliberate jerking around and secrecy regarding what was going to happen and when. I decided I would not play again until it was all over, which would appear to be from today onwards.

It was only a matter of days ago that the casinos involved were still sending me offers for deposits, tournaments, etc. Not the slightest hint of any change until the day it happened, which is the very "jerking around" that I was seeing earlier, and fully expecting this time around, hence I just wasn't even playing at All Slots or any of the other FL/Digimedia sites.

I see an even bigger mess coming, because I could end up with a DOZEN accounts at Spin Casino, all of which appear to be eligible for the 3 stage bonus offer.

It would probably be easier to just forget it, or even just register a brand new account at Spin casino after getting CS to go through the mess and close down every single malfunctioning migrated account.

So far, my migrated accounts have ended up "broken" in one way or another.

If the aim was to retain the migrated players, it's not going so well.

 

[randomiam]

be careful with the bonus system at spin palace

My experience with spin palace in the last few months made me close my account the promotions say one wagering and they give you another
incompetent live chat who cant even get the start amounts right always double check with live support before you claim any promotion with them
i even got accused of agreeing with the wrong amount or wager when i told the chat rep it was wrong but my last chat log proved to them that i informed them
they made my feel so angry and wasted 2 hours plus of my time.Needless to say i shut all my accounts with there casinos..

 

[vinylweatherman]

Double checked, and it is definitely showing me the new account registration page, even though the tab says "migration". It seems it DOES recognise my account, but it shows me the new account registration screen instead of simply logging me on. If it didn't have my account on the system, it would give "invalid username/password" after the login attempt.

If CS take 2 hours to decide they don't have a clue about a bonus and it's WR, then there is no chance of getting this migration foul-up sorted out this side of Christmas.

 

[brianmon]

Double checked, and it is definitely showing me the new account registration page, even though the tab says "migration". It seems it DOES recognise my account, but it shows me the new account registration screen instead of simply logging me on. If it didn't have my account on the system, it would give "invalid username/password" after the login attempt.

If CS take 2 hours to decide they don't have a clue about a bonus and it's WR, then there is no chance of getting this migration foul-up sorted out this side of Christmas.

have you tried doing it via the link in the email? where it says LOG IN in a red box

 

[vinylweatherman]

have you tried doing it via the link in the email? where it says LOG IN in a red box

Tried that, and it would not go past the form. I then went back to see if it had made any difference on Spin Casino, and it hadn't.

I have now scheduled both Spin and Betway for removal during the next PC clean up cycle. This may be soon as it seems my MGS clients have again reached the stage of corruption due to the numerous updates that have accumulated since the last install. They are randomly opening not in the lobby, but in the cashier, the news pages, loyalty pages, even random games that I have played in past sessions and CLOSED PROPERLY.

It's possible that my Spin client is corrupt also, and isn't letting me log in with the migrated accounts.

 

[spintee]

Spin Palace group and Betway group used to be joined together until October last year - then Betway and Gnuf (now closed) Casinos were split out to a separate program.
It's fairly obvious IMO that the still have the same owners though.

It's also obvious to me that Betway have set up Spin Casino as a sort of "skin" of Betway so that players can have accounts at both their casinos, rather than just merging them all into one. (Two accounts = double the potential income).

This group does have a "chequered history", especially in the Affiliate community (ask Webzcas!), so it will be interesting to see how this pans out in the next few months...

KK

I somewhat agree there, there still connected in some way or the other, Spin palace was no dout opened up to take the remainder of the accounts betway did not want, Alot of shit going on behind them closed doors and would be good to let out a few secrets just so people no whats a head, But my guess is that I do not think they have a clue them selfs, I do no that its going to take months to sort out and settle down

 

[KasinoKing]

Saying that tho all my others are long gone, all Digimedia accounts (Jackpot City, Lucky Nugget Gaming Club) totally gone no migrations, Palace Group (Spin Palace, Ruby Fortune) Totally gone no migrations...

I was told all UK players at all those brands would be migrated to Betway Casino (NOT Spin Casino).
What makes you think they aren't migrating players?

KK

 

[spintee]

I believe Fortune Lounge

Saying that tho all my others are long gone, all Digimedia accounts (Jackpot City, Lucky Nugget Gaming Club) totally gone no migrations, Palace Group (Spin Palace, Ruby Fortune) Totally gone no migrations, Vegas Partner Lounge (Cinema, River Nile, Golden Riviera) - Migrated to casino UK

I was told all UK players at all those brands would be migrated to Betway Casino (NOT Spin Casino).
What makes you think they aren't migrating players?

KK

Bit of info to say that there getting turned over to spin casino, Which will all no now is a duplicate of spinpalace, another message today stating important info log into account, Botom pic, Not letting me log in but lets you download and add mobile number for you to play on mobile






Still let you download?




Somethings not right about this, Telling me to log in but you cannot, But only download, Than this message? Im at a lose end here, Im staying with what I do no, f%ck all the rest

 

[Jono777]

No. i loaded allslots (viper), which then opened a window saying about UKGC, with a button to click, to transfer my account. clicked that and it showed my username and password, but said my username was already taken, and offered me a list of alternatives. I selected one, it closed allslots and downloaded spin casino.

My details and loyalty points were transferred, but no game data (TSII, IR, JP etc achievements) unlike the gowild transfer to 32Red.
Which means everything will have to be started from scratch again. Which is a pain if you've done the 25 bonus rounds on JP, to gain the choice of bonus etc

That achievements 'loss' happened to me on my existing, 4 year old Betway account, so I was basically stuck with 'All wins x5' on TSII and IR (which I rarely choose unless I'm on a roll) e-mailed em saying they'd sort it, week later I get the 'sorry for delay, all done email' great, log in and nowt changed so another email back to Betay blah blah blah, still waiting and stopped depositing, they are useless at even understanding players issues, never mind getting them sorted, gotta feeling it won't be long before there's a 'What a load of crap this Spin / Betway' is thread on here

 

[hitobito2005]

I've managed to successfully migrate an account from All Jackpot over to Spin Casino today, but the signup bonus was not credited and CS are "not picking up the promotion on the account" and having to look into it...

 

[Jono777]

good luck - its gonna be needed

regarding the migration / swap over to this so cleverly named 'Spin casino', if they are indeed a part of the Betway group or a skin of their existing casino then going by numerous personal experiences if it involves CS then your gonna need a lorra lorra luck you really are.

I Ain't a whinger or moaner for the sake of it but if something is genuinely owed to me or out of my control then I will always follow it up by either / both, live 'help' (joke in there somewhere) and/or e-mail.

Few recent examples: -
* Deposit via Ukash - no money applied to Betway casino account, voucher void elsewhere, Ukash confirm Betway have 'taken' the money and provide transaction ID etc - Nearly a week later it gets sorted!!!

* Paytable wiped out from 'almost totally gold' and all features accessible on TSII, IR, Playboy, TFROL etc - Still not sorted (getting on for a month)

* Ukash problem happened again Monday gone, still no response / reply

* Asked about migrations / Spin / Multiple migrations (I got same email about 5-6 times for various accounts being sent to Spin casino) - Clueless - "What you referring to?" soon closed chat

This may just be me but somehow as this never happens at other casino groups i very much doubt it, Please proceed with extreme caution, the old phrase 'Left hand doesn't know......' seems quite polite for this group.

Cheers

 

[spintee]

Im not even going to bother with this spin casino rubbish, The only group that seem to have done it right was when 32 red took over gowild, Yes I did lose a few points as I chose to keep go wilds number account, But If there was aload of points some person would have lost than without a shadow of a dout they would sort something out,

Even better, All cs knew what the score was an all, Unlike most help which no feck all, I have even had some cs tell me they have nothing to do with a certain site But the site they had nothing to do with I was actually on it speaking to them lol

regarding the migration / swap over to this so cleverly named 'Spin casino', if they are indeed a part of the Betway group or a skin of their existing casino then going by numerous personal experiences if it involves CS then your gonna need a lorra lorra luck you really are.

I Ain't a whinger or moaner for the sake of it but if something is genuinely owed to me or out of my control then I will always follow it up by either / both, live 'help' (joke in there somewhere) and/or e-mail.

Few recent examples: -
* Deposit via Ukash - no money applied to Betway casino account, voucher void elsewhere, Ukash confirm Betway have 'taken' the money and provide transaction ID etc - Nearly a week later it gets sorted!!!

* Paytable wiped out from 'almost totally gold' and all features accessible on TSII, IR, Playboy, TFROL etc - Still not sorted (getting on for a month)

* Ukash problem happened again Monday gone, still no response / reply

* Asked about migrations / Spin / Multiple migrations (I got same email about 5-6 times for various accounts being sent to Spin casino) - Clueless - "What you referring to?" soon closed chat

This may just be me but somehow as this never happens at other casino groups i very much doubt it, Please proceed with extreme caution, the old phrase 'Left hand doesn't know......' seems quite polite for this group.

Cheers

 

[spintee]

Another email, It states that spincasino is part of the betway, But I thought red flush was a good site?

I must admit the fecking 100% deposit bonus is a bit of a disgrace, You would of thought it be a big bonus so people go and use it, for 100% Im not going to waste my time

 

[steveyboy]

had a mobile call from allslots offering 125 bonus valid till midnight asked him what was playthrough and do i have to resend all proofs again he did not know he told me to log in to casino and go to c.s,he was now sending me an e-mail confirming bonys offer but it was only valid to midnight guess what no e-mail.logged in to-day which is a pain because had to input new password as old one was taken,and when i tried again same problem had to reset another password,finally got in and spoke to c.s copied transcript and the playthrough was 30 times not 50,plus to make a withdrawal would have to submit dos proof,max weekly payout £4000.guess where i will noy be playing no prizes if you guess right first go.

 

[spintee]

Dreaded phone calls, and not a clue about wager ect, Just sums it up, Whats the bet that te 125% would not of been added any way?

had a mobile call from allslots offering 125 bonus valid till midnight asked him what was playthrough and do i have to resend all proofs again he did not know he told me to log in to casino and go to c.s,he was now sending me an e-mail confirming bonys offer but it was only valid to midnight guess what no e-mail.logged in to-day which is a pain because had to input new password as old one was taken,and when i tried again same problem had to reset another password,finally got in and spoke to c.s copied transcript and the playthrough was 30 times not 50,plus to make a withdrawal would have to submit dos proof,max weekly payout £4000.guess where i will noy be playing no prizes if you guess right first go.

 

[vinylweatherman]

had a mobile call from allslots offering 125 bonus valid till midnight asked him what was playthrough and do i have to resend all proofs again he did not know he told me to log in to casino and go to c.s,he was now sending me an e-mail confirming bonys offer but it was only valid to midnight guess what no e-mail.logged in to-day which is a pain because had to input new password as old one was taken,and when i tried again same problem had to reset another password,finally got in and spoke to c.s copied transcript and the playthrough was 30 times not 50,plus to make a withdrawal would have to submit dos proof,max weekly payout £4000.guess where i will noy be playing no prizes if you guess right first go.

This is sharp practice. They PHONED in order to get a last deposit the day before migration, knowing full well that they would no longer be around when it came to you getting paid any withdrawal, or indeed if anything went wrong. This AGAIN demonstrates that the reasons some have offered for not being able to give players any notice are all BS, the only reason they didn't tell players in advance was to screw every last possible cent out of them right up to midnight the day before. They knew that if players had been given a date, they would all start drifting away before that date, and would probably all have left and cashed out any balances and redeemed any comps in good time, leaving them with no active UK players at all for the last week or two.

It now even seems that the Betway group, their UK partner in this migration, is not the Betway group many of us remember when it first got accredited here, and if anything, the recent comments from players have shown that the mediocre CS has grown even worse since they separated from Palace Group.

I will just watch from the sidelines for now, I have loads of accounts caught up in this fiasco, but no money

 

[sscrabble]

Belle rock casinos CS had no idea when their customers were migrating - Mine actually migrated while I was having a phone conversation with them about when it was likely to happen - it appears that some third party was doing the physical move.

Belle Rock certainly did not try to stitch me up in any way - as I said the migrations happened while I was on the phone to CS so I could not even login to any of the casinos to do any withdrawals - so the rep cleared my accounts back to my bank there and then while we were on the phone - that was 1am on wednesday - and the money is in my bank account now.

I cannot use them any more myself, but am happy to thoroughly recommend them to players that can use them!

 

[vinylweatherman]

Belle rock casinos CS had no idea when their customers were migrating - Mine actually migrated while I was having a phone conversation with them about when it was likely to happen - it appears that some third party was doing the physical move.

Belle Rock certainly did not try to stitch me up in any way - as I said the migrations happened while I was on the phone to CS so I could not even login to any of the casinos to do any withdrawals - so the rep cleared my accounts back to my bank there and then while we were on the phone - that was 1am on wednesday - and the money is in my bank account now.

I cannot use them any more myself, but am happy to thoroughly recommend them to players that can use them!

Well, someone obviously instructed the third party to do this, so this somebody is guilty of dereliction of duty in not briefing CS so that they can handle such queries, and not ensuring that another of their teams sent out emails to UK customers telling them what this all means to them.

I have not received a SINGLE email from ANY of the BelleRock brands telling me that my accounts are being/have been migrated. There's nothing in them, so not really a problem other than keeping my records up to date.

Today I have 5 accounts at Spin casino, none of which work, but all of which are entitled to a 100% up to £250 bonus (supposedly, but we all know this is BS). With Fortune Lounge and Palace Group still to go, and the status for me of BelleRock unclear, I could have over a dozen accounts at Spin Casino next week, and I bet none of them will work

 

[sscrabble]

I did not get any warnings from ANY casinos about when they were going to move - I wonder why some people did?

Vinyl - if you try logging into any of your belle rock's you will probably find it is sending you to Spin casino now !

I contacted Spin earlier to ask them to stop the spam to my phone - I have a screen print of their promise that it will now stop - odds on that anyone?

 

[vinylweatherman]

I did not get any warnings from ANY casinos about when they were going to move - I wonder why some people did?

Vinyl - if you try logging into any of your belle rock's you will probably find it is sending you to Spin casino now !

I contacted Spin earlier to ask them to stop the spam to my phone - I have a screen print of their promise that it will now stop - odds on that anyone?

I haven't had any installed for ages. I took action in July, and uninstalled casinos that were likely to leave the UK. More recently, I installed Spin casino so that it would be ready for when the migration took place, and then I just sat back and waited. The reason I did this was because I had no confidence that this would be handled at all well, and clearly I was right. Players who stayed loyal right to the last days are getting the royal runaround, and are even having things like comp points confiscated because they can't be migrated, and by not giving any notice, players didn't have an opportunity to cash them in beforehand.

I have tried to migrate All Slots, but all attempts so far have failed. I have tried logging in to Spin casino using my All Slots account, but all that happens is that I am directed to the "create account" page, yet the email states that we should NOT create a new account. If I try to migrate from the email this fails too, I can't get past the form. Another player stated that when they did this, they found that they had migrated to the MOBILE casino, so this might explain why I could not get past the form to migrate to the DOWNLOAD casino.

This wasn't a problem with the other migrations. Once I received the email, logging in to the destination casino with the migrated account details was all it took, simple

It would have been easier, especially given the multiple account issues, to ask players to simply create an account at Spin casino, and any additional incentives could have been dealt with by issuing a special code that could be entered ONCE upon creating the new account to get the promised 100% up to £250. Each player would then end up with what was intended, a single Spin casino account and ONE enhanced sign up bonus. It seems the current mess will leave them with FEWER players because many will give up on the process due to all the complications. The accounts they DO end up getting may well be several accounts from single players, some of whom will exploit the obvious weaknesses in the system by getting a number of 100% up to £250 bonuses. In order to stop this, Spin Casino will have to have measures in place, but it seems these measures are resulting in players migrating only to be told this offer is "not available on your account". What has probably happened is that only ONE of the many accounts a player had has been set as eligible, but the player is supposed to guess which one this is because the emails don't offer a clue. With the sheer number of accounts being migrated, some players have a less than 10% chance of guessing correctly. Asking CS isn't really going to help, as it seems they just look at the notes and say "this is not on your account", and cannot search out which account is considered the prime one so that they can direct the player to only attempt to migrate this one.

 

[brianmon]

The welcome bonus appears to be only available on the first account you migrate.

Not that I'm wanting to take more than one, since the WR is 50xB.

I deposited £100 yesterday, got 100%, and busted out after completing £4000 of the £5000 WR.

Had I been playing at 32Red or any of the other sites with the more reasonable 30x / 35x WR, I'd have been in a position to withdraw £500 / £400 after clearing their WR.

But that extra £2000 required by SpinCasino was just too much to get through

 

[sscrabble]

I did not get any warnings from ANY casinos about when they were going to move - I wonder why some people did?

Vinyl - if you try logging into any of your belle rock's you will probably find it is sending you to Spin casino now !

I contacted Spin earlier to ask them to stop the spam to my phone - I have a screen print of their promise that it will now stop - odds on that anyone?

So I am not going to get any more spam - so why did Betway (not even Spin) - just phone me on my mobile with a spam call - I thought these kind of sales calls got casinos taken off the accredited list?

 

[Jono777]

Migration - issues as expected

I've now successfully migrated my Platinum Play account (previously used an awful lot) and also my All Slots account (used very little) mainly as a 'test' and basically to see if it would work.

Shock, Horror both transferred real quick without issue and they even text message within seconds searching after my 'first' deposit!!

However my hard earnt work (TSII, IR both fully gold) Halfway on Jurassic, mostly completed Playboy achievements - ALL GONE, GONE, GONE ((

All bet sizes are restored to 9-line £4.50 and 'way wins' - £3 so although its not supposed to be a 'brand new account' it is!!

More and more I get frustrated with all this headache, 32 red, regardless of whether they decide to reinstate my 'Dish of the Day' (waiting on email) or not is the way forward in my opinion.

Best o Luck on this one!!

 

[brianmon]

However my hard earnt work (TSII, IR both fully gold) Halfway on Jurassic, mostly completed Playboy achievements - ALL GONE, GONE, GONE ((

All bet sizes are restored to 9-line £4.50 and 'way wins' - £3 so although its not supposed to be a 'brand new account' it is!!

All my achievements from GoWild were transfered to 32Red, when my account got migrated. So I don't see why any of the other sites, can't do the same

 

[vinylweatherman]

I've now successfully migrated my Platinum Play account (previously used an awful lot) and also my All Slots account (used very little) mainly as a 'test' and basically to see if it would work.

Shock, Horror both transferred real quick without issue and they even text message within seconds searching after my 'first' deposit!!

However my hard earnt work (TSII, IR both fully gold) Halfway on Jurassic, mostly completed Playboy achievements - ALL GONE, GONE, GONE ((

All bet sizes are restored to 9-line £4.50 and 'way wins' - £3 so although its not supposed to be a 'brand new account' it is!!

More and more I get frustrated with all this headache, 32 red, regardless of whether they decide to reinstate my 'Dish of the Day' (waiting on email) or not is the way forward in my opinion.

Best o Luck on this one!!

So, their first action was to spam your phone

Players who get even one of the emails are fully aware of the opening offer, it's 100% up to 250, no need for phone spam.

The main issue is that they have opened by demonstrating that they will use the phone for spamming, and given the number of accounts involved, it could be a deluge for a while.

I even had a mystery call today from 0001161281034018 - didn't answer it, but I wonder who could be calling me & why