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Midaur - Another One Bites The Dust

geordiecolin said:
I wonder if the UKGC will take on board the volume of decent casino's that are leaving the UK market or ffolding alltogether due to over regulation before making their next moves?
Click to expand...

Of course not. I doubt they even care. They'll put it all down to the tax burden (which to be fair, it partially is) - not their overzealous meddling.
 
Slowly but surely they are destroying the industry while failing to implement the important things
like reversals,hard to believe they still havnt clamped down on them.
I bet things will get a lot worse this year with the 2005 gaming act being revisited,max stakes are very probably
on the cards,I can see them aligning online casinos with the B and M casinos even with the possibility of payout limits.
Shit times are coming thats for sure
 
Now you know why UKGC-facing casinos are trying to offer bonuses still but are reducing their quality and at the same time they are using lower-RTP slots where the developer makes them available.
I still think that some forum members don't understand the complexity and wafer thin margins many operators are trying to get by on.
If you haven't got foreign revenues like the bookies to subsidize the UK market with or aren't a medium or bigger-sized operator, the writing is really on the wall.

Look at what's happening:

1. Lower standard of bonuses
2. Reduction of RTP's
3. Amalgamation of platforms (i.e. Trada)
4. Simply leaving the UK market to remove the liabilities it entails.
5. Like Midaur, a UK-facing site, shutting altogether.

So if an operator merges or reduces bonuses or RTP's to stay afloat, yes players don't like it but look at the alternative, as Midaur found out. What would you do?
 
Seems like I will not have to find another Mrs if I ever want to reduce my gambling!
 
I just hope it never reaches the stages where those who fancy a flutter are pretty much FORCED to have to play at one of the larger sites or even worse one of the UK bookies sites.

It will be a case of "Hmm what do I want today, apart from my spins, lag galore or OTT SoW requests" :rolleyes:
 
Has there been an email communication to their player base, if so, would be great if you could copy it into this thread. Thanks!
 

I read from several threads that casinos are all making fortunes every day with their rigged games, they are just so greedy that nothing is enough :)

Seriously, UK with it's taxes and regulations is very challenging market and like many been guessing here, it seems that only big boys (and girls) stay alive and when many have left or are leaving, remaining ones might have bigger piece from pie.

You still have quite decent operators there to choose, maybe next January it's less than now but for sure somebody remain there to take deposits. Some new ones coming, dunno how many as could imagine hat you review market quite well before entering there and now one of first messages you see is many leaving UK, some lowering RTP:s and other things which might not give very glorious picture how easy it is make profit from there.
 
News Hound said:
Has there been an email communication to their player base, if so, would be great if you could copy it into this thread. Thanks!
Click to expand...



Hi,

Please accept this email as formal notification that Midaur has ceased provision of all gambling operations with immediate effect.

The Midaur team thanks you for your custom during your time with us.

Registered users will be able to access their accounts until 23rd January 2020 and player account balances in excess of £2.50 will be returned to the medium from which they were received, as follows:
balances in excess of £10 will be returned in full
balances below the withdrawal threshold of £10 but above the de minimis of £2.50 will be returned minus any transaction related costs

Due to transaction costs, account balances below £2.50 will be aggregated and donated to an industry related charity.

If you have any questions regarding this notice please contact us on [email protected] or live chat.

Kind regards,
The Midaur customer care team



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Midaur is owned and operated by Infinity Gaming Solutions Limited (white label and licenced platform provider), registered in the Isle of Man under company number 128765C, with registered office address at 34 North Quay, Douglas, Isle of Man, IM1 4LB. Tel: +44 (0)1624 604270. Infinity Gaming Solutions Limited is regulated by the Isle of Man Gambling Supervision Commission by way of a licence issued pursuant to the Online Gambling Regulation Act 2001 on 23 January 2017 and by the Gambling Commission under licence number 000-047521-R-325987-002 issued on 30 March 2017 for customers in Great Britain. Gambling may not be lawful in your jurisdiction. It is the players and cardholder’s responsibility to know the laws concerning online gambling in his/her country of domicile. If Internet gambling is illegal in the jurisdiction that you are located, you are not authorized to use a payment card or any other payment method to complete a transaction. Gamble responsibly and in moderation. Do not consider gambling as a way of earning money, and only play with money that you can afford to lose. If you are worried about your gambling or are affected by another person's gambling behaviour, please contact GamCare or Gamblers Anonymous.


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Jono777 said:
I just hope it never reaches the stages where those who fancy a flutter are pretty much FORCED to have to play at one of the larger sites or even worse one of the UK bookies sites.

It will be a case of "Hmm what do I want today, apart from my spins, lag galore or OTT SoW requests" :rolleyes:
Click to expand...

Been playing off and on at Ladbrokes for 20 years with no problem, The rtps are reasonable and payments processed to visa are as fast as VS.They dont have a massive range of games and give next to f**k all in bonuses but for some reason I get a hell of a lot more playtme and am well up since using them regularly
again for the llast 3 months.Strangely enough I cant do a bloody thing at Corals.
 
shadow123 said:
Been playing off and on at Ladbrokes for 20 years with no problem, The rtps are reasonable and payments processed to visa are as fast as VS.They dont have a massive range of games and give next to f**k all in bonuses but for some reason I get a hell of a lot more playtme and am well up since using them regularly
again for the llast 3 months.Strangely enough I cant do a bloody thing at Corals.
Click to expand...
I regularly play at Paddy Power if I have a good return on the Gee Gee's with a bit of spare cash and I very rarely get a cash out :(
 
Let's dry our eyes a bit shall we, and cast our eyes back to the BBF thread, where even seasoned CM members couldn't work out how the hell Miduar's bonus structure and sub worked.....

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As for being left to the 'mercy' of the big UK bookies sites, I'm currently pretty much single-siting at Sky Vegas*, no nonsense with docs, payouts are always within 60 minutes 24/7/365, and there are loads of games to choose from - I think we'll cope.

As we established in the BBF thread for Miduar, there was literally no reason to play there if you were already registered and verified at other casinos, I mean, how many folks from CM were actually players there?......

* Apart from 3Dice of course, where I'm a regular player.
 
ChopleyIOM said:
Let's dry our eyes a bit shall we, and cast our eyes back to the BBF thread, where even seasoned CM members couldn't work out how the hell Miduar's bonus structure and sub worked.....
Click to expand...

Thought that inventor of these bonus terms will be next Nobel prize winner... At least should have been safe enough for casino so SUB abuse for sure wasn't reason they close.
 
shadow123 said:
Opened an account at PP years ago and closed it same day, it was so crap
Click to expand...

2 cents from my end and outlook to the future:

Guys - DONT SE your account because you didnt like 1 single and simple aspect of the service being provided to you! SE causes a lot of futere problems that you are not aware of at the time of making the decisions.

The landscape in the future will be with less operators. Hence, if you so easily SE all the time, your landscape of options becomes limited !

Think before your action please. Dont SE without thinking about it twice, soon you have no place play.

Timeout or close - is a different request for the casino. Please submit your request accordingly and ALWAYS answer any followup question that is being asked, and honestly.

Kr. Jan
 

It's a bit disingenuous to mention grey market casinos like 3Dice who, good as they are, don't have the regulatory and taxation costs of their competitors. It's like comparing a normal slot player like yourself on a budget, with a sponsored streamer. Chalk and cheese.
 
dunover said:
It's a bit disingenuous to mention grey market casinos like 3Dice who, good as they are, don't have the regulatory and taxation costs of their competitors. It's like comparing a normal slot player like yourself on a budget, with a sponsored streamer. Chalk and cheese.
Click to expand...

That's why I put them in as a suffix to my post, as they're not really relevant to what we're talking about here but I do still play there.

It's just that I get a bit tired of seeing the UKGC pile-on in threads like this, like they're the bad guys and the casinos are the victims.

The UKGC are far from perfect, some of their priorities are wrong, and they're moving far too slowly on some things whilst ignoring others, but I believe they're a force for good overall.

I love me some online gambling, (hence half the videos on my channel!), and as a keen, active player I have no idea how the UKGC end up getting framed as the bad guys when an entirely below-average operation like Miduar sinks under the weight of its own failings.
 
I agree with Chopley, this isn't solely down to the UKGC. Yes the taxes are high, but not massively higher than some other countries.
The casinos I've seen leaving the UK market have been, lets be honest, not very good. Which casinos that have left, do people really miss? Especially who aren't part of a larger group (like GIG) where you can still play at another of their clones? Midaur weren't a good casino. Their bonus terms were extremely hard to work out, the site was confusing and slow any time I tried to use it, and the rep was nuts.
The marketing department must have been pretty poor too as I can't recall seeing them once anywhere apart from the odd affiliate site. Don't get customers and keep them, you won't survive. Thats a simple fact that some casinos are finding out.
 

Appriciate your advice and its very valid nowdays, I would always timeout or reduce deposit limits rather
than close as there can be consequences that come back to bite you.
When I closed the PP account it was a long time ago when things were very differrent with countless casinos
out to get your business and prepared to reward loyalty, rather than have dormant accounts it was better to close them and try somewhere else.A lot of people probably dont realize how much things have changed,so much of the fun has gone,you could achieve WR on bonuses and got so much more playtime.
 
It's not due to over regulation, the regs were simply not fit for purpose before and they are correcting a decade long farce of an LCCP. The thing that's killing the smaller operators is the October 19 increase in RGD from 15% to 21% of gross profits. The market is just less and less profitable for them but the UK bookmakers and bigger operators will remain as they will pick up the traffic from the operators who have left.
 
colinsunderland said:
I agree with Chopley, this isn't solely down to the UKGC. Yes the taxes are high, but not massively higher than some other countries.
The casinos I've seen leaving the UK market have been, lets be honest, not very good. Which casinos that have left, do people really miss? Especially who aren't part of a larger group (like GIG) where you can still play at another of their clones? Midaur weren't a good casino. Their bonus terms were extremely hard to work out, the site was confusing and slow any time I tried to use it, and the rep was nuts.
The marketing department must have been pretty poor too as I can't recall seeing them once anywhere apart from the odd affiliate site. Don't get customers and keep them, you won't survive. Thats a simple fact that some casinos are finding out.
Click to expand...

It doesn't matter how many customers you have if the average rake is barely enough to cover costs.
 
Doesn’t bother me one iota if some clip joints are gone.
And the big bookies over 10 years never caused me one bit of hassle, perfectly happy for the swamp to be drained, it needed it.
For years online casinos took the piss regarding how they conducted themselves, so zero sympathy here.
Also believe the UKGC are a good thing, it’s actually regulating what needed regulation years ago, yes some things need looking at and other things they do are silly, but on a whole they are there for the greater good.
We still have great casino’s like L and L brand, casumo and the white hat lot.
Not good for affiliates the ukgc, but for players and protection of them you can’t argue more regulation wasn’t needed.
 
Awful casino anyway, bonus structure and terms were silly and over complicated, had my first ever decent bononza bonus on there on a £4 stake got £3500..great untill a little window popped up saying max win exceeded (could only win £500 under the bonus taken) never played there since
 
dunover said:
It doesn't matter how many customers you have if the average rake is barely enough to cover costs.
Click to expand...

So if you have one customer who loses £10 a month you will have the same chance of surviving as someone who has 100000 customers who lose £10 a month?

You could easily argue the big bookies have greater costs, as they employ traders, they employ more customer service staff, they have bigger offices to pay business rates on, they have large UK centres and hundreds of retail outlets, many of which are loss making, rather than a small rented office in Malta to pay for.

All gambling businesses pay the same taxes, I'll bet we don't see Casumo, LeoVegas, SkyBet, Bet365 pull out the UK within the next 10 years. If you open in the UK now, you need to be very good to survive, Midaur weren't and nor were any of the others who have left. Hopefully the likes of Genesis, Jumpman and Aspire go soon too, get rid of the shit casinos that streamers etc push so much, but in reality are just shit casinos that don't get close to the decent ones.
 
Playford7 said:
Doesn’t bother me one iota if some clip joints are gone.
And the big bookies over 10 years never caused me one bit of hassle, perfectly happy for the swamp to be drained, it needed it.
Click to expand...

Totally agree with this sentiment.

Running a 'RESPECTABLE ONLINE CASINO' (lol) has been far too easy for far too long, the current phase we're in will shake out the crap and separate the wheat from the chaff.

As for all the stuff about 'Oh but player choice will be compromised!', it's not like these casinos make their own games, seriously, how many different places do you need to play Bonanza at?

If anything it's the main UK sites like Sky Vegas that have the interesting bespoke stuff, such as the Party Pots slots.
 

The thing is, and what you touch on, is that players won't care. They will just go elsewhere. Same games, same fast or faster payout. Same payment options. The only people who will cry about them leaving are the affiliates who promote them, as their income stream goes to zero. I'm an affiliate, I have 9 casinos listed that I promote. All 9 I trust 100%, although I do need to remove Trada this week as I refuse to promote anyone under Aspire. I look at some affiliate sites and they have dozens of shit casino clones from Jumpman, Aspire, 888, Genesis, all those pushing them, I hope their income stream goes to nothing as they are terrible casinos, and the day they leave the UK will be good news for customers. All these small casinos go, I think it's good, we will be left with maybe 40 decent ones that can be trusted.
 
Dear Friends, Meister Minions, Forum contributors, Affiliates, Affiliate Managers, Operators and keyboard warriors,

It is unfortunate but Midaur indeed closes its doors. The platform and license holder Infinity Gaming Solutions has decided to cease the B2C gambling operations. In the past 3 years, a number of factors have significantly impacted our business.

We thought we will give a more detailed explanation here so to avoid people assuming (since we all know what that stands for).

It is an essay but hopefully provides clarity.

Midaur has always been at the forefront of compliance and generally already complied before the regulation was enforced. As such we have always passed the stringent compliance reviews from the UKGC. In fact, we were some of the few that passed our audits clean time after time.

So here a few facts on what we did:
  • We were the first that segregated bonus from real money funds and did not lock in deposits
  • We were the first that honoured limits to be increased only at the end of the limit period
  • We were with the first 20 operators that integrated and enforced GAMSTOP. GAMSTOP was mandatory by the GC and enforcement was
    “lose your license if you don’t”. Then suddenly it is no longer required unless you were already integrated. Thanks guys!
  • We have operated the most lucrative loyalty scheme by giving back on every deposit and wager
  • Our VIPS knew they could always count on an excess of 10% cashback when they had losses
  • Yes, there was no Netent – but apart from them we were close to having them all and we released new games on a daily basis
  • Our web design could have been upgraded, sure. Over time “what we collectively like” changes and we could have done more on that front. Then again beauty is in the eye of the beholder and we had a good demographic that could appreciate it.
And here a few facts on what happened:
  • UKGC decides to honour a group that regardless of any law has enforcing capabilities. They are called the ASA and we really have grown to love them.
  • We have to start cutting ties with our promotors around the globe, we can’t control what they say so we can’t take the risk.
  • We revamp our website, affiliate communications etc. It has to be dull because anything remotely attractive is apparently “child-friendly”. See how the love is growing? This seems to be enforced very selectively. When you are part of the big 5, the rules seem to be a bit more lenient.
  • A surge in SE fraud – the GC was kind enough to educate the country on how to position yourself in such a way that you could have a good go for a free run.
  • Our poor staff dealing with this nonsense still have trauma from the communications these scammers shared with them.
  • Sophisticated fraud rings found plenty of ways to abuse bonuses that were designed to be fair then altered to more secure and secure. Yes, less lucrative but we wanted to make sure our employees were able to buy the nappies for their babies. A cat and mouse game in the end – thank you for the excitement.
  • Now fraud got more sophisticated and we have fought the battles. From persistent feature abuse to actual RTP manipulation. YES, if planned and executed well you can still manipulate RTP’s and be a guaranteed winner. Nonetheless, we have fought back and closed the doors where we could.
  • When you think you have done it all and can sit back a bit it suddenly seems that everyone is a winner. Turns out that as an industry content supplier there is no justification required, players can hit a once in a lifetime win 4 times a week or 10 times a month. Seems to be absolutely normal. That these winning accounts never return after cashing their win is absolutely normal also – who would go back to the place that made them fortunes? You end up removing certain games and find that your winning superstars also disappear. Let’s leave this one parked right there.
With a solid player base, there was nothing to worry about. The kids of our lovely fraudsters should have had great Xmas, and who would in their innocence have deserved it.

So here we are, 2019 starts and fortunately we could still afford a good roast so our bellies were filled and ready for a new year.

  • By this time, we hired a small army to interact with our customers, providing them with consultations on their mental condition, helped them budgeting and provided a listening ear for the daily struggles etc.
  • We also started to ask our customers to provide their source of wealth soon as they started to deposit amounts equal to less than half an average salary. As a result, we had to say goodbye to a large number of our customers who were not comfortable in providing this.
  • During an audit from the GC we were confronted with the fact that we allowed winnings to be recycled. I.e. if someone had won £20K and subsequently lost £10K of that we were irresponsible and failing policy set out by the GC. So, what happens is our players win a few thousand, they withdraw and start depositing again. We interact and have to ask “can you afford this”, where does your wealth come from? The player says – I won, I got it from you. On which we are forced to respond, sorry but ordinarily you would not deposit this much so we cannot allow you to deposit your winnings. Also, can you please let us know your annual income so we can determine an appropriate deposit limit. At this stage, our customers are disappointed and leave. Probably to dump their winnings with the big 5 who seem to have a respawning get out of jail free card.
As we all know this craze is only getting worse. It seems that if you are one of the big names you can bluntly fail on social responsibility and just pay the fine. Make 20 million and pay 5 in fines. Sounds like a good deal to us. We were baffled by the fact that these license breaches that unconditionally should lead to a license suspension or revocation were settled with a fine worth a fraction of profits.

We have now arrived in late 2019, mandatory affordability is implemented. We spend a lot on designing a system that handles this for us. We estimate the average disposable income and confirm it with our customers on registration. The system automatically applies a deposit limit and if the player wants to increase this limit, they have to prove their annual income, household expenditure etc. So, rather you pay huge fees to Google for clicks, CPA’s or hybrids to affiliates, name any marketing, you must immediately vet and restrict this customer to amounts that are often below your acquisition cost. Not to mention the big risk of losing the customer very quickly when you limit their play after a win or ask them to send a payslip. Now we have not yet mentioned that players also win :).

Ultimately there are a large number of factors that have resulted in the final decision to close down the B2C gambling activities of Infinity Gaming Solutions in the UK market. The reasons addressed in this comment have been the main drivers.

We hope you appreciate our elaborated feedback.

We want to thank all our players that have been with us through the years and we are sad to be saying goodbye.

Haters we love you, friends we care about you deeply!

 
Last edited:
I have to say I think the midaur rep is a pretty cool guy, that was a good closing post. I never played there so I don't know if they were a very decent casino or not.

MidaurOnlineCasino said:
From persistent feature abuse to actual RTP manipulation. YES, if planned and executed well you can still manipulate RTP’s and be a guaranteed winner.
Click to expand...

MidaurOnlineCasino said:
When you think you have done it all and can sit back a bit it suddenly seems that everyone is a winner. Turns out that as an industry content supplier there is no justification required, players can hit a once in a lifetime win 4 times a week or 10 times a month. Seems to be absolutely normal. That these winning accounts never return after cashing their win is absolutely normal also – who would go back to the place that made them fortunes? You end up removing certain games and find that your winning superstars also disappear. Let’s leave this one parked right there.
Click to expand...

;) :)

I hope Mr Midaur can rejoin CM as a civilian poster, very interesting statements.
 
Interesting post, thanks for taking the time to make it :)

I agree with mack, some stuff in there it'd be nice to hear more about!
 
mack341 said:
I have to say I think the midaur rep is a pretty cool guy, that was a good closing post. I never played there so I don't know if they were a very decent casino or not.
;) :)

I hope Mr Midaur can rejoin CM as a civilian poster, very interesting statements.
Click to expand...

I have been drumming the fraud thing for ages now and got often enough beaten down in the threads here on CM. Good to hear it once directly from a casino rep. Maybe a spelling mistake in the name or "I used a card from a shared account" will ring different bells in your ears from now on mack. :D

The UK is by far the worst when it comes to fraud. Doesn't mean necessarily UK people, but the majority is. The number of closed forums is growing steadily, hence I assume the issue will just get worse and worse. The slightest slip-up in T&Cs and offers or the smallest loophole is shared within minutes with hundreds or even thousands of people who wait all day just for that kind of news. And then the casino in question gets bombarded. You can lose as an operator 5 and 6-figure sums within hours or a day, and those players are never to be seen again unless another loophole comes up.
 
slot_zombie said:
RTP manipulation?

Certain players constantly hitting massive wins? (Online slot cheating).

Thought it was all 100% random and above board.

Please hold while I get a popcorn order in....
Click to expand...

Guess it's referring that you can make your winning chances higher than theoretical RTP in certain conditions. These are often used by different gangs, syndicates or whatever you want to call a group of people who together try to take advantage of certain casino and game.

It's not that easy and simple that you deposit your £20 and win big but if you have enough money, people and spins you can create a decent chance to win big.
 
Dear all,

As much as I would love to spill the beans, these conversations can lead to disclosures and it is not in my remit to do this publicly.

T&C’s is an ongoing battle and indeed slip-ups are pricey. @Slottery hits the nail on its head and these were a lot harder to fight.

I will close with sharing the knowledge that although the RNG’s are audited and certified, the hosting environments and codebases (of the games) of some suppliers are vulnerable. So yes, its 100% fair if you play fair. Just paint the picture of a developer leaving a back door open or techies finding one so they can have a good Xmas by triggering wins here and there. Surely once a supplier finds a leak they close it, but without mandatory audits on their reports, liability can be easily denied. these are attacks that as an operator are very hard to protect against.

Thank you all for the nice feedback!
 


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