Baptism by Fire - success Midaur Casino entering the flames

[The Dude]

Midaur Casino has been waiting to attempt the BBF - well here they are. Licensed by the UKGC and the Isle of Man, they have a pretty good catalogue of games - over 45 suppliers. 60 days BBF period.

You can check out their review here: Midaur Casino Review

You can sign up directly here: Midaur Casino

And their casino rep is here: https://sussexmskpartnershipeast.com/forums/members/midauronlinecasino.48822/

Cheers and good luck!

 

[MidaurOnlineCasino]

Hi everyone!

Thank you for adding us, @Casinomeister!

We're are happy to help if anyone needs any assistance or have any questions.

We have a welcome bonus for all new players! For the full terms and conditions, please click the banner below:

Outdated URL (Invalid)

Also, there will be a new Player v Player ELK Tournament where the player with the highest points will win £250 real money prize. More details will be posted once the competition is live!

We're looking forward to hear any feedback!

 

[MidaurOnlineCasino]

In addition to our welcome bonus...

This week's Player v Player ELK Tournament is now live! There will only be one winner this time who will win £250!

Outdated URL (Invalid)

• To enter the competition, you need to do 10 spins on Vegas Diamond at a minimum of £/€/$ 1.00 PER SPIN Real Money.
• Players do not need to do the 10 spins in one block / session; the 10 spins may be undertaken at any point during the competition period.
• The player with the highest number of points, when the competition closes (on Sunday Midnight), will win £250 real money (no wagering requirements)
• Players may enter the competition as many times as they like until the competition closes.
• There is no maximum wager per spin. Increasing your wager does not increase the chance of earning symbols or features.
• Prize will be awarded no later than 72 hours after the competition has concluded. Winner will be notified via email.
• Competition will run from 16:30 on 25 March 2019 to 23:59 (GMT) on 31 March 2019.
• Over 18's only. General bonus T&Cs apply.

THIS COMPETITION HAS NOW ENDED.
Congratulations to last week's winner, FunnyCarrot95!
We hope you enjoyed spending your winnings.
Watch out for the next ELK Competition! ​

 

[merlinslair]

Joined up under my username and played for a while and it's for a UK player a breath of fresh air as many slots have got there auto spin back which is great no idea why this is missing on most sites that allow UK players some slots take so long to start paying out you end up getting a sore finger lol so to come.on and use a site which has the auto spin on its ait's a credit straight away for me personally
As for the site itself nicely laid out a few varirvaria of slot makers missing some keys one though the netents and playngo be nice.to see these available I personally got a very odd error when using my phone through chrome some areas seemed to be missing the writing as if hazed out they only appeared when you pressed them no idea what that was or causing it. It happened a lot may have been an odd glitch on my phone but don't get this on others as for game running speeds all where up in seconds and running without any lag overlap I find this site to be one great start platform didn't so any withdrawals as was using there bonus and lost miserably lol not the casinos fault just as it goes sometimes so can't report on that bit it's titled as fast withdrawals be nice to see.if that is the case and on par with the like of Dunder/sky and some other which pressing withdrawal the funds are on there way on less the 30-40mins which is how it should be no.srupid days and days then start your withdrawal no need for.that
Whish you good luck you are looking great don't let yourselfs.down and keep those auto plays available for all lol save my finger
Yours
Merlinslair

 

[geordiecolin]

I've been a playing occasionally at Midaur for quite some time and I like the casino. Good luck with gaining your accreditation

 

[TheAverageGuy]

40x wagering of the "300% welcome bonus" with a max win cap of $900 AND only your real money wagering counts towards bonus wagering?

I'll just point that out and allow the wolves to pounce...

 

[Supababe]

Sorry Midaur, I appreciate your presence here and your efforts but I refuse to play where a bonus isn’t available until you have met the wagering with your own cash funds before it is released. (It’s nigh on impossible to ever meet x40 wager to actually receive one of the offers).
To me it feels more like a reward at the end of playing rather than being given an actual bonus.

Admiral casino have realised the error of this method of offering bonuses and have recently altered the structure.

 

[MidaurOnlineCasino]

Hi all

Thank you for all of your feedback.

All of the feedback we receive is thoroughly reviewed and used to provide our players with an even better experience. Being regulated by the UK GC and the Isle of Man GSC, we pride ourselves for being honest and transparent.

In regards to our bonus terms and conditions, we invested a lot of time and effort in writing these to ensure that they are clear as possible. We apologise for the negative experience some may have had regarding Midaur's welcome bonus. We want to take the opportunity to elaborate.

Players have to claim any of our bonuses manually. Following this process ensures an overview of the bonus T&C’s before opting in; we aim to ensure that our players understand how the bonus works. We will revisit the terms to determine if we can make them more transparent.

The reason why the wagering requirement is met only by making real money bets is to protect us against fraud. We often see that players with relatively high bonus winnings deposit a cash amount that is much lower than the value of bonus winnings and can meet the wagering requirements with ease. Any bonus system needs to find the right balance between protecting the brand from fraud and allowing the players a fair chance to win real money. We believe that our system provides our players with this added value.

We trust that our explanation reflects the reasoning behind our terms.

Please do contact us via [email protected] or our Live Chat if you have any further queries or suggestions – we are always welcome to any feedback you may have.

I hope you're all having a good day! It's nearly the weekend

 

[Nicola]

Good luck with the testing @MidaurOnlineCasino

A great casino, have played there for many years when BTG slots first came out.

 

[TheAverageGuy]

Hi all
Players have to claim any of our bonuses manually. Following this process ensures an overview of the bonus T&C’s before opting in; we aim to ensure that our players understand how the bonus works. We will revisit the terms to determine if we can make them more transparent.

My issue isn't so much with the transparency of the bonus, but the basic math behind it. If the player actually understood how the bonus works they would know that under the above terms the deck is not just stacked against them, everyone else at the "friendly game" they joined is in on the fix.

Clearing a 100% bonus with 40% wagering based on expected rtp leaves a rather slim margin as it is for success, making the bonus bigger, while maybe looking like a great deal to those who don't understand, does not in any way make the math better for the player.. Only allowing real cash to work down the wagering also eliminates the value of the bonus to the player in achieving wagering.. To put a max cap on winnings on top.. is cruel and inhumane?

I do appreciate you taking the time to explain the point of view and reasoning behind such terms however.

Cheers!

 

[Supababe]

I do appreciate you taking the time to explain the point of view and reasoning behind such terms however.

I agree and thank you x

 

[brianmon]

My issue isn't so much with the transparency of the bonus, but the basic math behind it. If the player actually understood how the bonus works they would know that under the above terms the deck is not just stacked against them, everyone else at the "friendly game" they joined is in on the fix.

Clearing a 100% bonus with 40% wagering based on expected rtp leaves a rather slim margin as it is for success, making the bonus bigger, while maybe looking like a great deal to those who don't understand, does not in any way make the math better for the player.. Only allowing real cash to work down the wagering also eliminates the value of the bonus to the player in achieving wagering.. To put a max cap on winnings on top.. is cruel and inhumane?

I do appreciate you taking the time to explain the point of view and reasoning behind such terms however.

Cheers!

AND the bonus its self can only be wagered on certain games...

"'The bonus is valid for wagering on the following slot games Creepy Castle, Mermaid Queen, La Bomba, Aladdin's Legacy, Rainbow Riches Home Sweet Home, Golden OX, Wonder Hounds, Dragon Drop, 1Can 2Can, An Evening with Holly Madison, Doctor Love, Merlins Magic Respin, Casinomeister, Cash Stampede, Great Wild Elk, King Kong 2016, The Link, Thai Flower, Platinum Pyramid, Cosmic, Crystals, Barnyard Bonanza, Shangri-La, Rich N Wild, and Red Hot Chilli Steppa"

AND the bonus is only valid for 14 days. So you'd have to make sure you've got enough spare cash to keep depositing, in order to release the bonus funds.

AND if you do manage to release the bonus, you then have to wager that bonus amount plus your deposit 1x, in order to withdraw

 

[brianmon]

The reason why the wagering requirement is met only by making real money bets is to protect us against fraud.

At least, once the new UKGC rules start in May, Where players need to be verified before playing, there'll be less chance of fraud. So you'll be able to revise your bonus policy.


Also, why do you have a fixed figure for the bonus cap, rather than a multiple of the initial bonus amount (or deposit)

I could deposit £200 and receive the maximum bonus amount of £600, play the bonus up to £900, then wager with cash. the maximum I could convert from the bonus would be £900 or 1.5x the bonus, 4.5x the deposit amount

Or I could deposit £50 and receive a bonus amount of £150, play the bonus up to £900, then wager with cash. the maximum I could convert from the bonus would still be £900. But that's 6x the bonus amount or 18x the deposit amount

 

[MidaurOnlineCasino]

Good morning all

Thank you for all the feedback on our bonus offer.

It is correct that regardless of your deposit the maximum bonus you can convert would always be £900. However, a larger deposit equals a more substantial bonus amount, and therefore it is more likely to reach the max bonus win. However with a higher bonus amount initially received, the wagering requirement will be higher also. As such it is up to your strategy rather you deposit a small amount to trigger the bonus and have a lower wagering requirement, thus a more significant chance of unlocking. Or deposit a higher amount to trigger a larger bonus and have an increased chance of meeting the maximum bonus. However, the wagering requirement will be higher so the change of unlocking the bonus will be lower.

It should also be stated that there is never a cap on real money winnings and real money can be withdrawn at any time without the bonus being canceled.

We have to limit the number of games bonus funds can be wagered on due to factors of fraud that are very much there but from which many of you will be unaware of.

Note that picking up a bonus is not an obligation. It is up to you as a player if you want to have a chance of an additional real money win. There will always be discussions regarding bonuses, what one deems fair the other doesn’t and vice versa. It is impossible to please all, but regardless we do our very best.

Please do not lose sight of our loyalty system that rewards our players for every deposit and each real money wager. Loyalty points can be converted to real money with no wagering requirements! The system gives our players a 1% direct return on each wager. As such one could state that when playing a slot with a 98% RTP the actual RTP with Midaur will be 99%. There are offers that give our players 10% direct cashback on deposit as well as offers that give up to 50% cash back on qualifying wagers.

As a conclusion, we pride ourselves for being fair and reward our depositing players for their loyalty. Not just once, not only twice, but every day, on every deposit and on every wager.

I hope you all understand our reasoning behind our terms.

 

[aceking123]

hi Very smooth site didnt find any problems other than trying to find live games. im sure ive seen it somewhere but couldnt find it on your site. welcome aboard )

 

[MidaurOnlineCasino]

Good luck with the testing @MidaurOnlineCasino

A great casino, have played there for many years when BTG slots first came out.

Thank you so much! Have a good weekend!

 

[MidaurOnlineCasino]

hi Very smooth site didnt find any problems other than trying to find live games. im sure ive seen it somewhere but couldnt find it on your site. welcome aboard )

Thank you for your positive feedback! We hope you have a very good weekend!

 

[bowki]

Casinomeisters review page players from Germany are not accepted. But curious as I am I checked your site and found Germany as an allowed country to take the welcome bonus under point 9 of the terms.


So either Casinomeister needs to update the review or Midaur needs to update the terms.

 

[MidaurOnlineCasino]

Casinomeisters review page players from Germany are not accepted. But curious as I am I checked your site and found Germany as an allowed country to take the welcome bonus under point 9 of the terms.


So either Casinomeister needs to update the review or Midaur needs to update the terms.

Hi Bowki!

Very good point, the country list is updated continuously due to ongoing changes in the regulatory environment. Accepting and denying access to players from certain jurisdictions changes often multiple times per year depending on local and EU court rulings.

At this stage we do not accept players from Germany and this should also be reflected in the bonus terms.

We have updated this accordingly.

Thank you for the feedback.

 

[Slottery]

edit: misunderstood posting removed

 

[MidaurOnlineCasino]

Will give you try after work, but not taking that bonus as don't see it really tempting, mainly because of list of games you can wager it are not really something i would play (not fan of max cashouts and these terms either how you need to wager your bonus), not taking many bonuses with wager either but would have got more playtime to try you out.

Are these games only one you are allowed to play or just only ones which are gaining against your WR? There are loads of bonus abusing as you stated and fully aware of that, but as you have huge amount of games, i see this list very limited. There are some games which many casinos are restricting because of their potential to get bonus wagered, i personally believe that "damage control" is possible to just to do homework and restrict some games, or even nicer what some casinos are able to do, make them gain less against wagering or both. I see a bit overreacting in this, when still taking an account that there is max cash out and max bet protecting you.

Not judging your bonuses and you have think about these for sure, but still as a player, it's bit disappointing to try out new casino, take welcome bonus like all casinos are offering (with very few exceptions) and then you need to get your first impression from so limited amount of games.

Dear Slottery,

We appreciate your response.

There are some points in your message that somewhat confuse us.

If you want to get a first impression of the games we offer you do not need to trigger any bonuses, neither do you need to deposit. All our games are available in play for free mode, and the audit reports guarantee the exact same experience as playing for real money or bonus funds. Note that the real money deposit is NOT restricted to a specific selection of games. All real money wagering on either bonus or non-bonus slots contribute to the rollover requirement

When you make a deposit and not trigger the welcome bonus, you will not gain a bonus win regardless. There is absolutely no risk in triggering the bonus and letting it sit there. If you meet the wager requirements with your real money bets, the bonus automatically unlocks. If you don’t make it the bonus eventually expires. If you make a big win with real money, you simply withdrawal and the bonus remains active – no strings attached. If you lose your real money, the bonus is still there, and you can continue contributing on your subsequent deposit. Again no strings attached.

Why not claim the bonus regardless. It will change nothing to your experience. It is really a case of "always missing the target if you never pull the trigger" .

Claiming the bonus on deposit is a risk-free option to win some extra cash – it’s exactly the no obligatory chance of free money a lot of players are looking for.

As mentioned in our post – every depositing player at Midaur is rewarded by our loyalty system which is very – if not the most competitive in the industry.

We look forward to welcoming you at Midaur.

Have a great weekend.

 

[Slottery]

Dear Slottery,

We appreciate your response.

There are some points in your message that somewhat confuse us.

If you want to get a first impression of the games we offer you do not need to trigger any bonuses, neither do you need to deposit. All our games are available in play for free mode, and the audit reports guarantee the exact same experience as playing for real money or bonus funds. Note that the real money deposit is NOT restricted to a specific selection of games.

When you make a deposit and not trigger the welcome bonus, you will not gain a bonus win regardless. There is absolutely no risk in triggering the bonus and letting it sit there. If you meet the wager requirements with your real money bets, the bonus automatically unlocks. If you don’t make it the bonus eventually expires. If you make a big win with real money, you simply withdrawal and the bonus remains active – no strings attached. If you lose your real money, the bonus is still there, and you can continue contributing on your subsequent deposit. Again no strings attached.

Why not claim the bonus regardless. It will change nothing to your experience. It is really a case of "always missing the target if you never pull the trigger" .

Claiming the bonus on deposit is a risk-free option to win some extra cash – it’s exactly the no obligatory chance of free money a lot of players are looking for.

As mentioned in our post – every depositing player at Midaur is rewarded by our loyalty system which is very – if not the most competitive in the industry.

We look forward to welcoming you at Midaur.

Have a great weekend.

Hi

My biggest apologies, i did misunderstood your bonus rules even i thought i read them two to three times. I stand corrected and give you a try as said already. Your site feels quite nice and clear to navigate, you as rep reply really fast, nothing bad to say so far (after understood bonus rules correctly, shouldn't read or at least comment middle of the workday when your brains are mostly somewhere else).

Let's hope that i get to test your cashout speed shortly

Great weekend too!

Slottery

 

[MidaurOnlineCasino]

Hi

My biggest apologies, i did misunderstood your bonus rules even i thought i read them two to three times. I stand corrected and give you a try as said already. Your site feels quite nice and clear to navigate, you as rep reply really fast, nothing bad to say so far (after understood bonus rules correctly, shouldn't read or at least comment middle of the workday when your brains are mostly somewhere else).

Let's hope that i get to test your cashout speed shortly

Great weekend too!

Slottery

That's completely understandable! We feel you... The weekend is almost here though!

 

[bee3535]

I have to say I was really disappointed with the customer service at this casino. I tried to join a long while ago as they were new then. I entered all my details and then was told my account couldn’t be authorised and I was rejected. I emailed and asked why this had happened, as I have never had an issue with any other casino in the past. They emailed back and said they do not have to answer my question and that I would never be able to register. Very strange! Then after the second email to say I didn’t wish to sign up at all anymore I just wanted an answer to why I was rejected, they said I was hiding my IP or something? Never heard of this before, all very weird if you ask me!

 

[MidaurOnlineCasino]

Dear Bee3535,

We are sorry to hear you had a negative experience with our customer support team and that you have been unable to register.

Our systems incorporate sophisticated technology that verifies each registration and deposit request. Customer service agents are unable to view exact details to protect your data. All information that they receive from our systems is either an approve or decline.

Midaur makes no exception on the output of our automated verification process. We are aware that in the past this has also blocked accounts of users that posed minimal or no risk at all. As Midaur matured, we have altered settings to make system outputs as accurate as possible.

We apologise if your registration has been blocked incorrectly. If you would like to give us another chance, then please contact our friendly customer service team via [email protected]. They will request you to send security documents which include proof of identity and address to verify your account. After successful verification, we can activate your Midaur account.

We look forward to hearing from you and wish you a great weekend.

 

[thebeast777]

Whilst I found this casino very professional if you are a big slot player be aware that, even after full account verification, the maximum slot spin is restricted to £50. The only exception is on games where you can buy the bonus.

 

[MidaurOnlineCasino]

Whilst I found this casino very professional if you are a big slot player be aware that, even after full account verification, the maximum slot spin is restricted to £50. The only exception is on games where you can buy the bonus.

Dear TheBeast777

Thank you for your comment and feedback.

Unfortunately the slot spins are indeed restricted to £50 per spin.

Most games have a mechanical limit below £50 so a user would not be confronted with the restrictions. For slots with a higher mechanical limit, Midaur imposes the limit of £50 per spin.

As mentioned, slots that have the feature to “buy bonus spins” have a larger limit. Once an account is fully verified table games are unrestricted also.

We sincerely apologise for the inconvenience.

Have a good day

 

[johnnybagel]

Best of luck Midaur! I seem to have missed you guys so far but I will take a look

 

[MidaurOnlineCasino]

Best of luck Midaur! I seem to have missed you guys so far but I will take a look

Looking forward to your feedback! Don't forget to check the "Loyalty" section of your account, we currently have cashback offers running

 

[bamberfishcake]

It's nice to see a casino rep with such enthusiasm when coming under fire. I must admit I don't play at Midaur because I prefer other bonus policies and didn't have much success but kudos to you @MidaurOnlineCasino for participating in open discussion. A much better way than closing up and dissapearing like some reps seem to.

 

[Supababe]

It's nice to see a casino rep with such enthusiasm when coming under fire. I must admit I don't play at Midaur because I prefer other bonus policies and didn't have much success but kudos to you @MidaurOnlineCasino for participating in open discussion. A much better way than closing up and dissapearing like some reps seem to.

Couldn’t agree more.
I gave them another try purely based on the positive contributions from the rep to this thread.
Still not a fan but gl to midaur anyhow x

 

[MidaurOnlineCasino]

It's nice to see a casino rep with such enthusiasm when coming under fire. I must admit I don't play at Midaur because I prefer other bonus policies and didn't have much success but kudos to you @MidaurOnlineCasino for participating in open discussion. A much better way than closing up and dissapearing like some reps seem to.

Thank you for your feedback. We try our best to assist and respond as quick as we can. We know how frustrating it can be when there is no help available when you need it

 

[MidaurOnlineCasino]

Couldn’t agree more.
I gave them another try purely based on the positive contributions from the rep to this thread.
Still not a fan but gl to midaur anyhow x

That's a shame

May we know why you are not happy or satisfied with Midaur?

 

[Deleted member 30014]

Really not enjoying this site. Was doing okay until I was forced to play on the few boring bonus slots. Half of them don't work and when they do they=e very slow.

 

[MidaurOnlineCasino]

Really not enjoying this site. Was doing okay until I was forced to play on the few boring bonus slots. Half of them don't work and when they do they=e very slow.

Hi 30014,

Thank you for your feedback. May I ask which slots are not working? Did you get any errors at all?

Please do not hesitate to contact our customer support team so that we can resolve any issues you may have.

 

[Deleted member 30014]

Hi

Thank you for your feedback. May I ask which slots are not working? Did you get any errors at all?

Please do not hesitate to contact our customer support team so that we can resolve any issues you may have.

I spoke to customer service and their only solution was to remove the games that error from the website. They were also quite rude when I was asking questions about the bonus terms.

Your bonus terms are ridiculous and confusing why would you refer to wagering as a "rollover" once but wagering everywhere else.. I won't be playing at midaur again.

 

[MidaurOnlineCasino]

I spoke to customer service and their only solution was to remove the games that error from the website. They were also quite rude when I was asking questions about the bonus terms.

Your bonus terms are ridiculous and confusing why would you refer to wagering as a "rollover" once but wagering everywhere else.. I won't be playing at midaur again.

Good morning Kenji

Can you please provide me with your email or username (over PM) so that I can investigate this for you and see if we can rectify this?

I will happily review the chat transcripts to see where our staff have been rude regarding this matter.

 

[MidaurOnlineCasino]

Dear all,

Although we really appreciate all the feedback, there seems to be something detrimentally wrong with a lot of these online discussions.

An online casino provides gambling services over the internet. Gambling in a casino gives a punter the chance of winning a part of the stake of others. The casino receives a rake in return which contributes to the significant cost that is involved in providing the service. In general, the cost of providing the services are less than the rake collected. As such operating, a casino can often generate a profit.

There are a significant number of variables that make a casino good or bad. The offering of games and suppliers, payment methods, arrangements of player fund protection, navigation and speed of the site, the speed of the game rounds, the verification processes, customer service, general terms and conditions, customer interactions, loyalty and marketing communications to name but few.

Yet when we browse this and other forums, the vast majority of all comments and feedback is related to bonusing. No casino in the world is set-up to give away free money. There are always terms that protect a casino, most of the times hidden away in small print. For some reason, these are the ones that get cheered and the transparent ones bullied. If a casino was offering bonuses on the terms demanded on forums they would not be around for very long. Giving away money for free is just not a viable business model.

Comments stating that bonusing should allow a player to “try out” the casino games are fair enough. However, this option, available in the same way at nearly every casino is called “Play For Fun” Now again there is something rather strange. If it is so essential to gamble and try out the casino why is it so often referred to that this is achieved by playing the games? The games are not different from other casinos. A Scientific game at casino A is the same Scientific game at Casino B. In this case, we would refer to rate the game developer and not the casino.

The only way you can rate a casino is by making a real money deposit, navigate over the site, verify your account, review terms, check out loyalty programs and interact with customer service. Scavenging the web looking for offers that can earn you a free buck and shouting at casino’s that don’t give it to you is something from another level.

We would like to continue this Baptism of Fire and receive some feedback on our casino operations as we are growing tired defending the fact that we are not a charity.

 

[Deleted member 30014]

I do not disclose my personal details on forums, not even in pm let alone public.

Take a look at the top rated casinos on here. They have some brilliant bonuses and simple bonus terms with low(er) wagering requirements. Bonus money always counts towards the wagering, too. And you almost always only have to wager the bonus amount.

If you cannot compete with that then why would people choose to play with you again after finding out the hard way? Good bonus terms = good experience = repeat punter.

I used work in the amusement arcade industry in the UK and see it all the time. We offer free plays to every customer the moment they walk-in the door. They get as many drinks and snacks as they buy want.We buy everyone lunch. Our machines are all set to at least 82% and usually are +90%. People travel from all over the country to play our machines.

Compare that to the bog standard ones in the UK. You're luck if you get any free plays and it's its only usually offered once you've already done a ton in a machine on 70% without any sort of win. You'll get offered a drink if your face fits. Although it will be Tesco value lemonade.

Yeah, the profit margins may not be high for our places, but customers get a much better experience and will leave with a smile, and tell their mates. And return. Compare with the usual typical above, they'll come in once, blow their budget in minutes, possibly self exclude and tell everyone how poor the place was.

I know it's not a ideal comparison, but you get the picture.

 

[MidaurOnlineCasino]

I do not disclose my personal details on forums, not even in pm let alone public.

Take a look at the top rated casinos on here. They have some brilliant bonuses and simple bonus terms with low(er) wagering requirements. Bonus money always counts towards the wagering, too. And you almost always only have to wager the bonus amount.

If you cannot compete with that then why would people choose to play with you again after finding out the hard way? Good bonus terms = good experience = repeat punter.

I used work in the amusement arcade industry in the UK and see it all the time. We offer free plays to every customer the moment they walk-in the door. They get as many drinks and snacks as they buy want.We buy everyone lunch. Our machines are all set to at least 82% and usually are +90%. People travel from all over the country to play our machines.

Compare that to the bog standard ones in the UK. You're luck if you get any free plays and it's its only usually offered once you've already done a ton in a machine on 70% without any sort of win. You'll get offered a drink if your face fits. Although it will be Tesco value lemonade.

Yeah, the profit margins may not be high for our places, but customers get a much better experience and will leave with a smile, and tell their mates. And return. Compare with the usual typical above, they'll come in once, blow their budget in minutes, possibly self exclude and tell everyone how poor the place was.

I know it's not a ideal comparison, but you get the picture.

Dear @Kenji ,

We have discussed this with our board and they think you’re right. We will immediately change our policy and bonus terms to match your suggestions. Free money for everyone!

Unfortunately, this will result in us all being out of a job by the end of the year. *DOH!

Any vacancies at Casinomeister coming up…?

 

[colinsunderland]

Dear @Kenji ,

We have discussed this with our board and they think you’re right. We will immediately change our policy and bonus terms to match your suggestions. Free money for everyone!

Unfortunately, this will result in us all being out of a job by the end of the year. *DOH!

Any vacancies at Casinomeister coming up…?

Ok, so personally I think if you offer a bonus and you set terms thats fine as people have a choice to accept or not, and that 300% is pretty much unheard of in the UK now so don't think the cap is too bad, although having a fixed cap rather than a multiplier is a little strange.

However I still find the terms very hard to understand. I've seen people say there are only limited slots you can play the bonus on, and you said they are in the bonus slots tab. However, the T&C's saying slots and videoslots contribute 100% to the wagering, and I couldn't see mention in the T&C's that only certain ones do (I might have missed it though)

Also, I tried to reset my password and got this (sorted now though as I remembered it), there are 2 fields, both for password, why did I get an error telling me I needed to do the rest

 

[Deleted member 30014]

They're just observations of what other casinos do successfully. The way you're handling it here however is not very professional. I wish you good luck in future.

 

[MidaurOnlineCasino]

Ok, so personally I think if you offer a bonus and you set terms thats fine as people have a choice to accept or not, and that 300% is pretty much unheard of in the UK now so don't think the cap is too bad, although having a fixed cap rather than a multiplier is a little strange.

However I still find the terms very hard to understand. I've seen people say there are only limited slots you can play the bonus on, and you said they are in the bonus slots tab. However, the T&C's saying slots and videoslots contribute 100% to the wagering, and I couldn't see mention in the T&C's that only certain ones do (I might have missed it though)

Also, I tried to reset my password and got this (sorted now though as I remembered it), there are 2 fields, both for password, why did I get an error telling me I needed to do the rest


View attachment 108366

Hi @colinsunderland

Please see new response as we have been able to replicate the issue.

 

[MidaurOnlineCasino]

They're just observations of what other casinos do successfully. The way you're handling it here however is not very professional. I wish you good luck in future.

Dear 30014,

We have pointed out the reasoning behind our terms professionally on multiple occasions in this forum.

Your arguments, comparing us to land-based casinos with 80% RTP or less is completely irrelevant to the case you were trying to make.

We mentioned that we are tired of defending that we are not a charity so we decided to stop that. We are a young, dynamic team and come on, nothing beats a bit of harmless banter/sarcasm

 

[MidaurOnlineCasino]

Ok, so personally I think if you offer a bonus and you set terms thats fine as people have a choice to accept or not, and that 300% is pretty much unheard of in the UK now so don't think the cap is too bad, although having a fixed cap rather than a multiplier is a little strange.

However I still find the terms very hard to understand. I've seen people say there are only limited slots you can play the bonus on, and you said they are in the bonus slots tab. However, the T&C's saying slots and videoslots contribute 100% to the wagering, and I couldn't see mention in the T&C's that only certain ones do (I might have missed it though)

Also, I tried to reset my password and got this (sorted now though as I remembered it), there are 2 fields, both for password, why did I get an error telling me I needed to do the rest


View attachment 108366

Hi @colinsunderland

Thank you for pointing out that 300% is pretty much unheard of in the UK now!

To elaborate on the bonus wagering;
5. The bonus awarded has no monetary value and only real money wagers contribute to the rollover.
7. The bonus is valid for wagering on all games presented under the "bonus slot" tab in the casino lobby

The T&C's saying slots and videoslots contribute 100% to the wagering...
Correct, real money wagering on all slots and videoslots contributes to the bonus roll over. Wagering with the bonus fund itself can only be done on bonus slots. Wagering with the bonus can help you increase the bonus funds but it will not contribute to the rollover.
I hope this clears things up for you.

Regarding the issue with the password reset, we have been able to replicate and raised it with our technical team for immediate fixing. Like you mentioned it is not affecting the functionality, it is an incorrect notification that was displayed. Thank you for pointing this out!

 

[Deleted member 30014]

I was not comparing you to a land based site, just a comparison of land base sites.

I am comparing you to the likes of other online casinos who do much more realistic bonuses.

Someone deposits for example £100 on your site and and get a £300 bonus. They spend an hour playing through the initial deposit. They wonder where the bonus is as it's not been added to the balance. They ask support and they say there is a separate category of slots that can play bonus funds.. fair enough. They're all quite boring slots but sure okay. They play through some of the bonus and notice that none of the wagering is counting and the find out that only real deposited money counts towards it. So the customer then either makes a choice to try and max out the bonus,then try their luck with depositing more cash to see if they can meet the extreme 40% wagering requirements on the £300.

Or, they forget about the bonus and don't bother using midaur again.

Compare that to another online casino with a 100% bonus. The player deposits £100 and £100 is added to their balance. They can withdraw any time until they start playing their bonus funds. Wagering has started from the get go and all wagering, real or bonus money, counts, they have a handy indicator on the account page. Once the bar is full, they can withdraw the entire balance. Or carry on. All of this without the need to clarify and pester support staff. They'll most likely return again to deposit without a bonus.


I know what most people will go for.

I won't be saying anymore on the matter as it's clear that you would rather confuse people and the customer have a bad experience. I won't be visiting your casino again unfortunately. It's a shame as you have a good variety of games.

 

[MidaurOnlineCasino]

I was not comparing you to a land based site, just a comparison of land base sites.

I am comparing you to the likes of other online casinos who do much more realistic bonuses.

Someone deposits for example £100 on your site and and get a £300 bonus. They spend an hour playing through the initial deposit. They wonder where the bonus is as it's not been added to the balance. They ask support and they say there is a separate category of slots that can play bonus funds.. fair enough. They're all quite boring slots but sure okay. They play through some of the bonus and notice that none of the wagering is counting and the find out that only real deposited money counts towards it. So the customer then either makes a choice to try and max out the bonus,then try their luck with depositing more cash to see if they can meet the extreme 40% wagering requirements on the £300.

Or, they forget about the bonus and don't bother using midaur again.

Compare that to another online casino with a 100% bonus. The player deposits £100 and £100 is added to their balance. They can withdraw any time until they start playing their bonus funds. Wagering has started from the get go and all wagering, real or bonus money, counts, they have a handy indicator on the account page. Once the bar is full, they can withdraw the entire balance. Or carry on. All of this without the need to clarify and pester support staff. They'll most likely return again to deposit without a bonus.


I know what most people will go for.

I won't be saying anymore on the matter as it's clear that you would rather confuse people and the customer have a bad experience. I won't be visiting your casino again unfortunately. It's a shame as you have a good variety of games.

This is exactly what we mean, casino’s with small print which are not transparent are being cheered and casino’s that are actually fair and transparent are bullied because they make it clear that they do not lend themselves to the numerous ways of bonus abuse and other fraud.

Fair enough and let’s agree to disagree, we will continue to service all the players that like us for all our great qualities. If we have to miss out on bonus hunters… That’s fine

 

[brianmon]

There are a significant number of variables that make a casino good or bad. The offering of games and suppliers, payment methods, arrangements of player fund protection, navigation and speed of the site, the speed of the game rounds, the verification processes, customer service, general terms and conditions, customer interactions, loyalty and marketing communications to name but few.

If theses are the things you feel are the most important.
Why do you even offer a welcome bonus?

 

[MidaurOnlineCasino]

If theses are the things you feel are the most important.
Why do you even offer a welcome bonus?

Hi @brianmon

For a car, the cupholders are definitely not the most important. Why do car manufacturers even make cupholders?

Jokes aside, bonuses are there to entice new and existing players. Thousands of our players unlock their bonus and want nothing else than the great system we offer.

Please do not lose sight of our loyalty system that rewards our players for every deposit and each real money wager. Loyalty points can be converted to real money with no wagering requirements! The system gives our players a direct return on each wager. As such one could state that when playing a slot with a 98% RTP the actual RTP with Midaur will be 99%. There are offers that give our players 10% direct cashback on deposit as well as offers that give up to 50% cash back on qualifying wagers.

 

[brianmon]

Hi @brianmon

For a car, the cupholders are definitely not the most important. Why do car manufacturers even make cupholders?

Jokes aside, bonuses are there to entice new and existing players. Thousands of our players unlock their bonus and want nothing else than the great system we offer.

Please do not lose sight of our loyalty system that rewards our players for every deposit and each real money wager. Loyalty points can be converted to real money with no wagering requirements! The system gives our players a direct return on each wager. As such one could state that when playing a slot with a 98% RTP the actual RTP with Midaur will be 99%. There are offers that give our players 10% direct cashback on deposit as well as offers that give up to 50% cash back on qualifying wagers.

Well if they're so important to you to 'entice' new customers. Then don't be so surprised that they're also important to players.

You have a VERY unique bonus system. Therefore it is going to be questioned and criticised.
There are other sites, who also use a cash-only wagering system, although the choice of games, playable with bonus funds, isn't nearly as restricted and the maximum winnings not so severely capped.

I have no doubt that many of your customers have released their bonus funds, assuming they've carried on depositing after their first deposit. But how much has that cost them in deposits to actually achieve?


You say that "Loyalty points can be converted to real money with no wagering requirements" yet there is actually a 1x wager stated in your terms...

• To withdraw your loyalty points, you will need to wager your cash back winnings at least one time.

Those offers that you quote, "10% direct cashback on deposit" is that for everyone or just the few who reach the higher VIP levels?
Since the example given on your promotions page says
Gold deposit offer: claim the promotion, deposit over £/$/€ 100 and get 500 loyalty points . which is £5 or 5%, assuming £100 is deposited not 10%, and I assume this for players with a gold level (which in itself takes 25,000 points to achieve)