Retrobet denying my winnings 25000$

[Arjeyen]

Retrobet.com scam 25000$

I have received a cash bonus of 6$ in Retrobet and After completing the wagering requirements I have won 25000$ but they are denying my winnings saying that I have breached the rule and confiscated everything I have won
In the beginning they are okay with whatever the winnings were because it was small but they were not okay with 25k
Dont trust and play in Retrobet

 

[conker]

That's a large sum of money, maybe you should consider submitting a complaint - Online Casino Complaints

 

[jasonuk]

Given you mention a "cash bonus", I expect there are terms and conditions attached to this which you should have read.

If you have breached any of those rules, they are entitled to void some or all of the bonus balance.

The most common one will be bet limit - which seems to be 5 EUR or 5 USD (or equivalent, e.g. 7.5 AUD). The rules do stress this includes gambles and "bonus rounds" (i.e. bonus buys).

So if there are transactions in your history for more than that amount, I'm afraid it'll be bad news...

 

[removedbyrequest-20240904]

Similar issue with another casino I just raised an PAB for, so can’t mention much (even tho it’s not accepted yet).

Edited out where I think I said too much. Will leave it at PAB!

Anyway raise a PAB, it’s the best chance.

 

[jasonuk]

Similar issue with another casino I just raised an PAB for, so can’t mention much (even tho it’s not accepted yet).

If you've submitted a PAB, you shouldn't be talking about it - even in code - until the PAB has concluded.

[removed at authors request]

[While the original point has been removed, it's] an important point to make, because the above site mentions twelve times in the bonus terms and conditions...

The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from the funds associated with any bonus is defined within the terms of that specific bonus.

Which means the cap persists until withdrawal in full - even if bonus wagering has been completed. Highly predatory term, and is going to catch a lot of people out.

 

[Gpac2024]

Retro bet is a scam casino. There is no doubt about it.
Where to begin.... It is a fact that every gaming license has their own rules regarding setting the rtp algorithm. No matter how many times this casino says they are licensed is irrelevant. I was playing 777 Supercharged by Octoplay on March 17th. I got 10 free spins. Free spin 1 yielded 128$ CAD. Then, suddenly, before I could get my additional 9 free spins, a St Patricks deposit bonus ad pops up and blocks the game. There was no x to close the pop up. I had to hit the back button. When I came back to Supercharged, not only was the 128$ not added, the free spins were gone. I immediately notified chat and support. They response was "maybe you got caught up in the excitement and thought you had free spins but didnt". They were useless. As was Octoplay. I then got a response saying, "Well, as we could see, you have more withdrawals than deposits, so you should be happy".
The only way we will stop these corrupt casinos is by not playing at them. The VIP person, Betsy, was absolutely useless. She claimed I got many bonuses when in actual fact I got two. A 60$ and a 40$. The other bonuses were useless level bonuses. This casino is very, very bad. Spend your money elsewhere, not at Hollycorn run casinos.