River Belle not paying $8,000.00

[ok2playme]

After waiting 21 days for payment of $8,000.00 this is the letter River Belle sent me. As you can read it says nothing!

Hello Charles,



Thank you for emailing us at Belle Rock Entertainment.



We are presently following up with the Processor regards the withdrawals we have processed from our end already.



We can understand that your concern is very valid and wish to assure you that we will endeavor to get all players winnings paid to them.



Youve been a long standing patron and we value the relationship weve built with you and would like to again apologize for the delays in getting the withdrawals cleared onto you.



Your understanding and continued patience is much appreciated.



All the best going forward!



Should you require any further assistance, feel free to contact us. For your convenience, we have a toll-free helpdesk available 24 hours per day, 7 days a week.



Kind regards,



William



Customer Service Representative

-------------------------------------------------------
B E L L E R O C K E N T E R T A I N M E N T

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Canada: 1 800 768 1946
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Other: +44 800 917 8547
(International Call Rates Apply)

E-mail support:
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As a Player at any of Belle Rock Entertainment"s Online Casinos
or Online Poker Rooms, you are registered to receive
correspondence from us.

To be removed from our mailing list, please send an
e-mail to: [email protected]. You will no
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Sender address: 651 Europort, Gibraltar, Europe

hing. Strongly advise do NOT play here or affiliates.

River Belle's full review can be found at this link.

 

[Dekon]

I too received a very similar letter today. I'm trying to be patient, as mine stated they needed another 72hrs to investigate. I understand they're having problems moving moneys into the US but they seemed to collect my $$ in lightning speed time. I'm not giving up yet!! $15000++ should be mine. I hope?

 

[footdr]

BELLEROCK GAMING NOT PAYING?

I just cashed out 5000.00 via ach. Now I am alittle worried. What can they possibly be investigation for 21 days.

Can casinomeister investigate for you?

Please keep us posted

 

[Dekon]

Re FootDr

Footdr,
Bellerock just called me out of the blue to let me know they were still working my case. So far I have no reason not to believe them. I personally would like to keep my relationship with them one on one. (Without bringing in a third party) But it's good to know that there are people out there to help. Bellerock seems to have gone the extra mile as far as call-backs, emails etc. so I can't complain about that. I understand that our laws in the US are making it harder and harder for Bellerock and all other casinos to pay us. Hopefully our patience will Pay Off. $$$
Good luck on your cash out!

 

[ok2playme]

re: River Belle not paid $8,000.00

I too received a very similar letter today. I'm trying to be patient, as mine stated they needed another 72hrs to investigate. I understand they're having problems moving moneys into the US but they seemed to collect my $$ in lightning speed time. I'm not giving up yet!! $15000++ should be mine. I hope?

Dekon - I really hope they pay you alot faster. I have been waiting on $8,000.00 since 2/11/07 cashout. I was told an ACH was done 3 times and most recently on the 20th River Belle told me to expect monies in 3-8 business. Since we by passed that time line they are now telling me 21 days from the 20th. I have lost all faith and don't know if I will ever receive this winning. In addition, River Belle either can't or won't give me any definitive answers as to where my money is. This continues as they are allowed to bring in more non suspecting players by falsely advertising the incorrect payout terms. They state 3-5 business days for payment on thier site and eCogra lets them continue to do this. How can they just false advertise and no regulatory agent will do anything? In either case I really hope you get your money but don't bank on anytime soon.

Charles J. Lee

 

[Dekon]

Charles,
Just checked my account........ Still nothing! U.S. Players are still playing and winning nearly a $100,000+ there a day, I hope they know what they're in for??
I'm gonna continue to hang in there, I stopped holding my breath yesterday.... couldn't swallow my beer that way! Anyway, hang in there! Hope no one else has to go thru all this but if they do, hopefully they'll find their way here and get a piece of mind.......or is it Peace of mind!?
Maybe they'll double-up our winnings for the aggravation?? LOL
Talk to ya soon.
David

 

[ok2playme]

River Belle - meaning of terms

Hey Dekon,

Here is the latest reply from River Belle.

Hi there Charles,

Thank you for emailing Belle Rock Entertainment.

To clarify Williams e-mail, kindly note the following:



The terms processed means that we have instructed our processing company to make the payment to your bank account.
The confirmation code received, i.e. 444670, is confirmation that they (our processing company) have accepted our request, not confirmation that they have transferred the funds from their bank to yours.
As the funds were processed on 02/20/07, you will be able to see it in your bank account within 2 to 21 business days of this date. This means that you should the funds in your bank account no later than 03/21/07.


We understand that this information may be somewhat frustrating. We would like to assure you that the decision to process your withdrawal with a new processor was done in the best interest of all our customers.


Thank you for your patience and understanding in this regard.



Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Mark

Entertainment Executive



------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T www.bellerockentertainment.com USA: 1 800 890 3304 Canada: 1 800 768 1946 UK: 0 800 917 8547 Other: +44 800 917 8547 (International Call Rates Apply) E-mail support: [email protected] -------------------------------------------------------- As a Player at any of Belle Rock Entertainment"s Online Casinos or Online Poker Rooms, you are registered to receive correspondence from us. To be removed from our mailing list, please send an e-mail to: [email protected]. You will no longer receive promotional offers from us. Sender address: 651 Europort, Gibraltar, Europe -------------------------------------------------------- Errors and Omissions Excepted --------------------------------------------------------


-----Original Message-----
From: [email protected]
Sent: March 5, 2007 11:13:45 PM
To:[email protected]
Subject: trbr13652221 [BRG2007030302110584]



William

Thank you for clearing up all the errors and miscommunications. However, I
really need to know WHEN I can expect this money. If the ACH has processed
successfully on your end and processed successfully to my bank then why is it
NOT in my account. Please let me know asap.

Thank you

Charles J. Lee

 

[tesla]

hmm if they can't pay and lie all their US customers like this they definitely should be off the accredited list.

 

[Dekon]

03/21/0?...... and counting and counting................

 

[ok2playme]

Hey Dekon,

Lets hope the meaning of thier numbers is NOT the same meanings as thier words or we are shit out of luck. I think we need to get a liason from the goverment of Gibraltar to decipher the meanings of words and NUMBERS........3-5 business ACH = 2-21 business days after "processing" date which means date they gave information to thier ACH processor, ACH transaction number you can take to your bank - OOPS - thats and internal transaction number meaning thier ACH processor acknowledged thier request to perform ACH......Shall we continue........If US businesses did this we shut them down in a heartbeart! Again I ask "WHERE IS eCogra?"

Charles

 

[ok2playme]

hmm if they can't pay and lie all their US customers like this they definitely should be off the accredited list.

My sentiments exactly - they just keep blowing smoke up our rears and we keep playing. When the players realize how long it can take after muddling through thier lies and meanings of words they will quit playing at these casinos. Where are the reputable casinos? Where is eCOGRA? Why are these casinos allowed to hide behind seals of reputation that mean nothing if they are not forced to adhere to thier own terms of payout and truthful advertising?

Charles

 

[vinylweatherman]

Mad

Hey Dekon,

Lets hope the meaning of thier numbers is NOT the same meanings as thier words or we are shit out of luck. I think we need to get a liason from the goverment of Gibraltar to decipher the meanings of words and NUMBERS........3-5 business ACH = 2-21 business days after "processing" date which means date they gave information to thier ACH processor, ACH transaction number you can take to your bank - OOPS - thats and internal transaction number meaning thier ACH processor acknowledged thier request to perform ACH......Shall we continue........If US businesses did this we shut them down in a heartbeart! Again I ask "WHERE IS eCogra?"

Charles

I'm not surprised you are as mad as hell; looks like they are playing semantics with language rather than addressing the real issue in hand.
If they had to find a new processor, maintaining the 3-5 days on the website while everything was "on hold" while the search for a new processor was underway was a deception to ensure their cashflow from US players didn't totally dry up for a few months. This would have damaged their business more than p1ssing off a few US players whom they could hopefully placate with soothing excuses to buy time.

US players should steer well clear till it is proven that this new processor can deliver. One reason may be that the US banks are playing "hardball", and preventing ANY processor from transferring the money into the US unless it is disguised as a non-gaming payment.
Seems it is not just funds in Neteller that are getting frozen in the ether.

eCorga will take more notice if a large number of complaints about this issue came in (they MUST be from affected players, not third parties, to carry weight)
Complainants should take a screenshot and quote the 3-5 days currently displayed, and complain 15 days after the payment should have turned up, and the casino CS have given at least one reply that contradicts and earlier one. This is the point at which eCogra takes over, as they first ask that players attempt to make progress through the casino, and allow 14 days for the casino to resolve the issue.

 

[ok2playme]

River Belle

I'm not surprised you are as mad as hell; looks like they are playing semantics with language rather than addressing the real issue in hand.
If they had to find a new processor, maintaining the 3-5 days on the website while everything was "on hold" while the search for a new processor was underway was a deception to ensure their cashflow from US players didn't totally dry up for a few months. This would have damaged their business more than p1ssing off a few US players whom they could hopefully placate with soothing excuses to buy time.

US players should steer well clear till it is proven that this new processor can deliver. One reason may be that the US banks are playing "hardball", and preventing ANY processor from transferring the money into the US unless it is disguised as a non-gaming payment.
Seems it is not just funds in Neteller that are getting frozen in the ether.

eCorga will take more notice if a large number of complaints about this issue came in (they MUST be from affected players, not third parties, to carry weight)
Complainants should take a screenshot and quote the 3-5 days currently displayed, and complain 15 days after the payment should have turned up, and the casino CS have given at least one reply that contradicts and earlier one. This is the point at which eCogra takes over, as they first ask that players attempt to make progress through the casino, and allow 14 days for the casino to resolve the issue.

Your knowledge is well received and desparately needed! I filed a complaint with eCOGRA and Tex had been wonderful however there seems to be forgiveness to the casinos currently regarding their advertising and pay out terms. Personally I think its wrong. Either you meet eCOGRA terms or you don't for seal of approval. What gets me is I have been waiting for payout since 2/11/07 and now have been told it SHOULD be there by 3/21/07. Should being the imperative WORD! Now they are playing word games. This whole thing is a mess and I am alone with exception of this forum. I would like to buy a round of BEERS and make it two for the Meister!

Charles

 

[Dekon]

I'll take that beer now. LOL. It is frustrating to say the least. I may be naive but I'm still bettin' on getting my money. When us Americans get our s**t together, meaning our elected officials, and we help them figure how they can tax us on all this, things will get better and the casinos will want our business back. Well I'm outta beer ok2playme, so I'm over and out for now.
Night

 

[footdr]

BELLEROCK PAYMENT

I am not sure what everyones issues have been. But I have never had a payment problem with Bellerock. I cashed-in 5000.00 via ACH on 3/3 and it was processed ACH on 3/6.

You might want to PM the rep. if you have not already. They are very helpful when problems in payment occur.

 

[Dekon]

footdr,
Mine has been processed, (02-19-07) just not in my account yet. It's been weeks! They've actually got it in your bank already? What's your secret?!
Thanks For the Info.

 

[ok2playme]

I sure would like to know what the secret is too! I withdrew $8,000.00 on 2/11/07 and they claimed they processed on 2/13, 2/19 and most recently 2/20. I am told now 10-21 business days to receive from 2/20/07 despite the fact I withdrew on 02/11/07. Today is the 24th day and I remain unpaid. Whats more scary is the following email...they point out I must be legal age.....I am 39...they point out I must prove my identity.....I've done that.....NOW .....the kicker they point out it must be legal in my jurisdiction to gamble?????? If it was illegal why do they take US citizens and why did they take my money??? If they are not making an issue then why out they pointing out mute points. There is a real problem here!!

Hi there Charles,



Thank you for emailing Belle Rock Entertainment.



Charles, kindly note that we have processed your withdrawal to our Processing House and because of the U.S. online gaming laws, it will take between 10-21 business days to reflect in your bank account.



Please refer to the Casino Terms and Conditions for further information about the legalities regarding Online Gambling and the risks involved, we would recommend that you read the full Terms and Conditions paying particular attention to points 1.1.1 through 1.1.7, you may view the full Terms and Conditions from the following link:



Link Removed ( Old/Invalid)



We trust that this information is sufficient and we would like thank you for your understanding.



Should you require any further assistance, please feel free to contact us. We are available 24 hours a day 7 days a week for your convenience.



Kind regards,



Stacey

Senior Customer Service Representative



------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T www.bellerockentertainment.com USA: 1 800 890 3304 Canada: 1 800 768 1946 UK: 0 800 917 8547 Other: +44 800 917 8547 (International Call Rates Apply) E-mail support: [email protected] -------------------------------------------------------- As a Player at any of Belle Rock Entertainment"s Online Casinos or Online Poker Rooms, you are registered to receive correspondence from us. To be removed from our mailing list, please send an e-mail to: [email protected]. You will no longer receive promotional offers from us. Sender address: 651 Europort, Gibraltar, Europe -------------------------------------------------------- Errors and Omissions Excepted --------------------------------------------------------

 

[NOGOLD]

Bellerock No-Pay

I have the same problem. Am owed over $4000 for a month now. My rep has been very good at giving me a new story every four or five days. Yesterday was told that the original processed dates were wrong at that since 21 days had not occured yet ( it has occured twice now) I should not worry. Here is an idea that I can't seem to get them to respond to. Void all the ACH payments and send a check overnight. I had a similar problem with a sport book and that is what they did. I was going to file complaint with ecogra but after reading posts looks like they are siding with the casino. Are any online casino's paying out ontime now?

 

[ok2playme]

River Belle not paying OUT!!!!

I have the same problem. Am owed over $4000 for a month now. My rep has been very good at giving me a new story every four or five days. Yesterday was told that the original processed dates were wrong at that since 21 days had not occured yet ( it has occured twice now) I should not worry. Here is an idea that I can't seem to get them to respond to. Void all the ACH payments and send a check overnight. I had a similar problem with a sport book and that is what they did. I was going to file complaint with ecogra but after reading posts looks like they are siding with the casino. Are any online casino's paying out ontime now?

Hey NOGOLD,

I just got another email from River Belle claiming my withdrawal $8,000.00 of 2/11 which supposely finally got processed 02/20/07 and could not be paid until up to 21 business days from 02/20/07 will be delayed another 10 to 15 days. I asked River Belle for clarification because I don't know if the additional 10-15 days is BUSINESS days and if it is on top of the 03/21/07 intended date of pay???? I filed a compliant with eCOGRA. I also think posting on this forum may be hurting my chances of getting paid but I want everyone aware as to what is going on. If they can't pay us then they need to return our deposits...........

Charles

 

[tesla]

I am not sure what everyones issues have been. But I have never had a payment problem with Bellerock. I cashed-in 5000.00 via ACH on 3/3 and it was processed ACH on 3/6.

You might want to PM the rep. if you have not already. They are very helpful when problems in payment occur.

seems that you are the exception, what bank did you use?

 

[ok2playme]

River Belle not paying

seems that you are the exception, what bank did you use?

Great Question!!!


Charles

 

[bellerock]

Hi All,

Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

Thanks again for the patience.

Best regards,

Belle Rock

 

[vinylweatherman]

Complicated

All very well, but why does the website continue to maintain "3-5 days" for ACH payments.
Had you kept affected players fully informed from the start, many of these postings would have not been made in such angry and persistent terms.
Each of these players, on their own, probably read the "3-5 days" on the website, and became incandescent with rage at the fact THEIR payments were subject to all these problems while the appearance of "business as usual" was maintained by the advice on the website, and even the CS at times.

The website needs to be updated to reflect the current 10-21 day estimate posted above, from an E-mail to a player.

I rather suspect that this "due diligence" business is all about the arrangement being set up to get past the US bans on gaming transactions. There is no guarantee that the US banks and clearing houses will not rumble this new setup, bringing further problems later on. You need a fallback plan, which you can use to pay players' last payments if the current new method fails with payments still in the pipeline. There should then be honesty to US players from the outset, that there is a temporary hold on withdrawals till another processing method is found and set up, and that they should only deposit money on the basis that withdrawals MAY be held up indefinitely.

 

[ok2playme]

All very well, but why does the website continue to maintain "3-5 days" for ACH payments.
Had you kept affected players fully informed from the start, many of these postings would have not been made in such angry and persistent terms.
Each of these players, on their own, probably read the "3-5 days" on the website, and became incandescent with rage at the fact THEIR payments were subject to all these problems while the appearance of "business as usual" was maintained by the advice on the website, and even the CS at times.

The website needs to be updated to reflect the current 10-21 day estimate posted above, from an E-mail to a player.

I rather suspect that this "due diligence" business is all about the arrangement being set up to get past the US bans on gaming transactions. There is no guarantee that the US banks and clearing houses will not rumble this new setup, bringing further problems later on. You need a fallback plan, which you can use to pay players' last payments if the current new method fails with payments still in the pipeline. There should then be honesty to US players from the outset, that there is a temporary hold on withdrawals till another processing method is found and set up, and that they should only deposit money on the basis that withdrawals MAY be held up indefinitely.

AMEN - NO TRUER WORDS HAD YET TO BE SPOKEN!! VINYLWEATHERMAN YOU HAVE A WAY WITH WORDS THAT ABSOLUTELY NAILS THE SITUATION AND ADDRESSES THE REAL ISSUES. WHERE IS eCOGRA? WHERE IS TRUTH IN ADVERTISING........WHERE IS THE FALLBACK PLAN? SOMEBODY PLEASE BUY THAT MAN A BEER AND A SHOT!!!!!

Charles

 

[footdr]

I HAVE NOT ACTUALLY RECEIVED THE MONEY

My post only says that my email from Bellerock stated that my withdrawal was processed ACH.I have not yet received the funds.

Hopefully, I won't end up in the same boat as those that were told it was processed, only to find it was not.

I will keep you posted.

 

[kakata]

Hi All,

Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

Thanks again for the patience.

Best regards,

Belle Rock

If you guys are so CONCERNED...........why dont u simply tell people not to depodit cause u dont know when they ll get paid?
You just want to take theyr money......
In Italy people say.........for paying and dieing........... lets wait

 

[thetic]

ANYONE FROM UK HAVING PROBLEMS WITH BELLE ROCH WITHDRAWALS?

Made 2 withdrawal requests last week, 1 on 26/2 and 1 on 28/2. Was asked for some verification docs which I duly supplied and withdrawals were both eventually processed on Friday 2nd March.

Was expecting funds to be back on my debit card Tuesday/Wednesday (had been advised this by River Belle support last Friday and at start of this week!)

Maybe I am jumping gun and am waiting to hear back from forum rep who is looking into this for me yesterday but interested to hear if any other UK/Non-US players are having the same issues or if it is just the States that is having the processing problems.

 

[thetic]

Answered my own question now, appears there is the potential for delays with all withdrawals of this type (debit card refund in my case).

After earlier attempts had failed, managed to get through and it appears that it is a bit of a lottery when you are going to get money back into account.

Text of chat with CS below for your info.

Please wait, an agent will be with you shortly!

You are chatting to Dustin
Dustin : Welcome to our live chat area. How may I assist you?
Me : Hi Dustin, I am looking for update on couple of withdrawals.
Me : they are showing as processed on March 2nd but not in my bank account yet
Me : I read on casinomeister there is a problem with your payment processors
Dustin : Please wait while I check your account.
Me : is this correct or just applying to US players only?
Me : thanks
Dustin : That is correct.
Me : ok, can you advise status of my payment and when I can expect it?
Dustin : We are having delays and all withdrawals are taking up to 21 days to reach your bank account.
Dustin : Just one moment?
Me : ok
Dustin : Please continue to wait?
Me : yes, will continue to wait
Dustin : Graeme, your withdrawal appears to be going smoothly. So it should reach your card by tomorrow afternoon.
Me : ok, that's great news, will keep an eye on it.
Me : thanks for your help Dustin
Dustin : Is there anything else I can help you with?
Me : Nope, that's me a lot happier now!
Me : thanks again & bye
Dustin : Have a Great Day. Good-bye.

While I understand there are problems from time to time what I find unacceptable is that this is not communicated to all who this might affect. I spoke to support by telephone on Thursday & Friday this week and also with the Forum Rep on this board at the start of this week and never was it mentioned that there may be problems with the withdrawal. By this point it was apparent they were having trouble with their payment processors. A simple email to all would have helped to explain the situation. Yes, there would have been a lot of frustrated punters out there but not half as angry as having to learn of these problems through third parties.

Seems to be a case of keeping the head down and hoping noone noticed that it was taking 3 weeks for a withdrawal to hit the bank.

Hopefully my personal situation will be sorted by tomorrow afternoon (you will hear back from me if not, I hope this is not a stalling tactic until accounts leave for the weekend!) but thought worth sharing this with you (although no different from some of the previous postings in this thread!)

Even if payment reaches my account by tomorrow afternoon, this will be the longest I have had to wait for a withdrawal apart from my one visit to Coolcat which took over 2 weeks to resolve (I know, 2 weeks is good I hear you cry!)

Good luck and hopefully many more of you will be getting payment tomorrow afternoon in time for the weekend.

 

[ok2playme]

River Belle Not paying UP

Answered my own question now, appears there is the potential for delays with all withdrawals of this type (debit card refund in my case).

After earlier attempts had failed, managed to get through and it appears that it is a bit of a lottery when you are going to get money back into account.

Text of chat with CS below for your info.

Please wait, an agent will be with you shortly!

You are chatting to Dustin
Dustin : Welcome to our live chat area. How may I assist you?
Me : Hi Dustin, I am looking for update on couple of withdrawals.
Me : they are showing as processed on March 2nd but not in my bank account yet
Me : I read on casinomeister there is a problem with your payment processors
Dustin : Please wait while I check your account.
Me : is this correct or just applying to US players only?
Me : thanks
Dustin : That is correct.
Me : ok, can you advise status of my payment and when I can expect it?
Dustin : We are having delays and all withdrawals are taking up to 21 days to reach your bank account.
Dustin : Just one moment?
Me : ok
Dustin : Please continue to wait?
Me : yes, will continue to wait
Dustin : Graeme, your withdrawal appears to be going smoothly. So it should reach your card by tomorrow afternoon.
Me : ok, that's great news, will keep an eye on it.
Me : thanks for your help Dustin
Dustin : Is there anything else I can help you with?
Me : Nope, that's me a lot happier now!
Me : thanks again & bye
Dustin : Have a Great Day. Good-bye.

While I understand there are problems from time to time what I find unacceptable is that this is not communicated to all who this might affect. I spoke to support by telephone on Thursday & Friday this week and also with the Forum Rep on this board at the start of this week and never was it mentioned that there may be problems with the withdrawal. By this point it was apparent they were having trouble with their payment processors. A simple email to all would have helped to explain the situation. Yes, there would have been a lot of frustrated punters out there but not half as angry as having to learn of these problems through third parties.

Seems to be a case of keeping the head down and hoping noone noticed that it was taking 3 weeks for a withdrawal to hit the bank.

Hopefully my personal situation will be sorted by tomorrow afternoon (you will hear back from me if not, I hope this is not a stalling tactic until accounts leave for the weekend!) but thought worth sharing this with you (although no different from some of the previous postings in this thread!)

Even if payment reaches my account by tomorrow afternoon, this will be the longest I have had to wait for a withdrawal apart from my one visit to Coolcat which took over 2 weeks to resolve (I know, 2 weeks is good I hear you cry!)

Good luck and hopefully many more of you will be getting payment tomorrow afternoon in time for the weekend.

I really hope you get your money as promised time and again. I have been waiting since 2/11/07 for $8,000.00 withdrawal with no end in site. Personally I don't think the Belle Rock email is fair to ALL players. How can they justified paying recent wins when many players are waiting for monies in excess of 27days such as myself. Or are they saying all wins from 03/07/07 will be process as normal as another smoke screen to hide that they new processors track record has yet to be proven with hopes they will be successful. I know our monies are caught in the pipeline and they don't want to risk possibly paying us twice but lets face it they are making a lot of money and need to save face here. I am not saying they should pay all monies twice that are caught but they certainly need to do something and throwing $50.00 or so in my bonus account is not going to cut the mustard. I have spent countless hours trying to muddle through their emails which I eventually find out is a smoke screen after they publically come CLEAN! In either case I think it unfair practice to get new hits paid when were are waiting this long with no end in site. Thats not say I don't want new hits getting paid. I want everybody paid. I certainly know what its like to keep watching my account for monies every day based on broken promise again and again from River Belle. River Belle needs to do whatever they can to get us paid. If perhaps a few get paid twice all well consider it a learning lesson - save some face - and lets move back on to better days!

Charles

 

[ok2playme]

River Belle ACH processing times???????

Listen UP!!!! Just had an extended family member (separate account - separate location but with the US) drop a few bucks at a Belle Rock casino to see if she could win and get money any faster. Well she won a little and went to check out via ACH. ACH states if it cannot be made within 6 days a check will be sent. Glad to see they are trying but I am still waiting 27 days to be paid $8,000.00 with no ideal of when to expect payment. Can I get a check? Even if I have to wait a few weeks for an overseas check to clear....A bird in the hand is worth two in the bush!!! Is this now the new business as usual for US players? Is this short term? I will continue to play once I get my money but I need to know the true expectations................

Charles

 

[vinylweatherman]

Listen UP!!!! Just had an extended family member (separate account - separate location but with the US) drop a few bucks at a Belle Rock casino to see if she could win and get money any faster. Well she won a little and went to check out via ACH. ACH states if it cannot be made within 6 days a check will be sent. Glad to see they are trying but I am still waiting 27 days to be paid $8,000.00 with no ideal of when to expect payment. Can I get a check? Even if I have to wait a few weeks for an overseas check to clear....A bird in the hand is worth two in the bush!!! Is this now the new business as usual for US players? Is this short term? I will continue to play once I get my money but I need to know the true expectations................

Charles

Not at BelleRock I hope, don't let them off the hook that easily. Best stay clear of ALL MG casinos till this new processor makes it past the summer, when the full force of the "Safe Ports act " will be affecting bank transactions within the USA.

 

[ok2playme]

Not at BelleRock I hope, don't let them off the hook that easily. Best stay clear of ALL MG casinos till this new processor makes it past the summer, when the full force of the "Safe Ports act " will be affecting bank transactions within the USA.

Fully agreed - I will back playing once I get my monies - Right now a little short on cash but got $8,000.00 coming.......SOMEDAY. But agreed MG casinos need to straighten this entire mess out get us paid and prove to us their NEW processor can talk the talk and walk the walk..........

Charles

 

[ok2playme]

River Belle not paying UP!!

Hi All,

Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

Thanks again for the patience.

Best regards,

Belle Rock

Oh where oh where can my money be.....the lord has taken her away from me....I got to be good so I can see my baby before I leave this world...........:xxx

 

[footdr]

Bellerock Lucky Nugget cashin

I am not sure what to believe. Told it has been paid then told by rep it has not

Hi Tracy,

Unfortunately your withdrawal has been affected by the delay. The ACH has been issued but cannot be released because of the account due diligence issues. That said we hope that everything will clear sooner than the stated 10-15 days but I am reluctant to promise anyhting.

I really am sorry about this.

Best regards,

John

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

 

[ok2playme]

RIVER BELLE - KEEP EYE AND EARS WIDE OPEN!

I am not sure what to believe. Told it has been paid then told by rep it has not

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

Welcome aboard! I am sorry you also are in this position we us. Be careful you will get alot of confusing emails each one contradicting the one before. They are as lost as we are! When you said you got paid I knew it was too true to believe. Don't bank on the money anytime soon! I wish I had a dollar for everytime I checked my checking for the $8,000.00 owed since 02/11/07. It is a shame to keep putting up the smoke screen and giving us false hopes. Stay with this forum and see if enough of us complain hard and loud enough if we can get the money any faster. If not at least we can save unsuspecting US players a whole lot of aggravation and money by not playing at River Belle and other MG casinos. I see their web site has once again updated - keeps changing - now to reflect check as the only means for US players to get paid. Can't wait for that check! Wonder how long my bank will hold it until it clears? This is a real mess and River Belle made things alot more complicated with the constant smoke screens instead of coming clean from the get go! Well my butt hole is now closed and no more smoke is going up my ass! Maybe if we started canceling our deposits they could get this figured out and get us paid. We paid for a service and the service did not hold up to its end of the bargain. In addition, the service blantantly mislead players as to what was going on while giving us false hopes in anticpation they could get us paid. What a shame.

Charles

 

[ok2playme]

River Belle still having major communications issues

I am not sure what to believe. Told it has been paid then told by rep it has not

John

I have again phoned support, 3/9, and they checked the "list" of players affected by the delay. They said I was NOT AFFECTED" I also received an email stating that "feedback from the processor has advised FUNDS HAVE BEEN PAID" I take that to mean that they have sent the ach to my bank.

If I have once again been misinformed, please let me know.
Thank you

Hello footdr,

I see also that River Belle despite their public post is still using the stall tactics and miscommunications to confuse the US player and buy time to figure out how they are going to pay us. Enough is enough - River Belle - we know you are listening - Quit blowing smoke up our rears and get your CS to relay the correct information as it relates to your post. Also, get us paid I am waiting since 02/11/07 - 27 days for $8,000.00! Don't you think enough is enough!!!! I think we deserve a public update so we all have the same information at the same time considering how long we are waiting for our funds.............

 

[ok2playme]

Last recourse for US players.....very last

Hello footdr,

I see also that River Belle despite their public post is still using the stall tactics and miscommunications to confuse the US player and buy time to figure out how they are going to pay us. Enough is enough - River Belle - we know you are listening - Quit blowing smoke up our rears and get your CS to relay the correct information as it relates to your post. Also, get us paid I am waiting since 02/11/07 - 27 days for $8,000.00! Don't you think enough is enough!!!! I think we deserve a public update so we all have the same information at the same time considering how long we are waiting for our funds.............

As a last resort and of course only a last resort. US player for the most part are upstanding law abiding citizens such as the case with people of other countries. However, this is a viable and I believe to be a legal recourse in indeed your it would be to your advantage!! Please note I am NOT a lawyer!

Quoted from Consumer affairs credit card dispute:
What are claims and defenses?
Claims and defenses are any valid reasons you have for not paying a certain credit card charge. They include billing errors, unauthorized charges, and claims that goods or services were misrepresented, defective, or not delivered.

Federal law (15 USC 1666i).

Personally I think terms of payment being changed after a win are a definite misrepresentation of the casinos and certainly not paying a win would be a service that is not delivered.

 

[thetic]

Hopefully my personal situation will be sorted by tomorrow afternoon (you will hear back from me if not, I hope this is not a stalling tactic until accounts leave for the weekend!) but thought worth sharing this with you (although no different from some of the previous postings in this thread!)

Even if payment reaches my account by tomorrow afternoon, this will be the longest I have had to wait for a withdrawal apart from my one visit to Coolcat which took over 2 weeks to resolve (I know, 2 weeks is good I hear you cry!)

Payment still not received so River Belle now have the unenviable record of being tied with Cool Cat as the casino that has taken the longest to pay me - they will hold the record themselves tomorrow.

Spoke to accounting support this morning who again said it would be in my account in 24-48 hours, watch this space.

The banking page on their website shows that payments should be returned to the credit/debit card within 0-48 hours of withdrawal which the accounts staff seemed surprised by as he stated that withdrawals should take 5-10 days using this method.

 

[ok2playme]

River Belle not paid $8,000.00

Today is the 30th day I remain unpaid of $8,000.00 from River Belle.

Charles

 

[Dekon]

Man I thought you had a heart attack. Hadn't seen you for a bit.
Anyway same here, except I dunno how many days it's been. lol. My last day is supposed to be 29th of March to be paid according to the last letter I got saying it would be another 15 BUSINESS days. I still don't get the EXTRA 15 day thing. Oh well. Anyway, when they say it like that, it makes you feel like all you can do is wait somemore. Glad to see you're still at it!!

 

[ok2playme]

River Belle not paid $8,000.00

Hey Dekon,

I thought I give River Belle a little breathing room to catch their bearings and see if they been able to muddle through paying us. I can understand the wait time with all that has gone on. What gets me the numerous emails they have sent to numerous US players that they owe money to with each email stating different problems. My problem has gone on since 02/11/07 and until the River Belles public post I had nothing but excuses. Everything 'bout the truth! Oh well! Like I said we have no choice but to wait but what they did to us getting to this point was a disgrace! I was told up to 21 days from the 20th. That puts my pay date no later than 03/14/07. Question is now does that mean I have another 10-15 business days from 03/14/07? If so the maximum would make my pay date April 4th, 2007. If they pay me on the 4th of April that would only have been a 53 day wait!!!!!

 

[Richtree7]

7Sultans..

I've had a withdrawal listed as "work in progress" since March 3...They have responded to my e-mail inquiries fairly fast though. They say they are still working on the ach possibility and if that doesn't work will use ecocard.
In the meantime I have had 2 withdrawals from Bodog this month..$500 and $700, both went through very quickly using western union

 

[Dekon]

ecocard

Thanks for the info. Riverbelle hasn't said anything about ecocard to me yet, but I went ahead and got registered with them just incase it's an option for me as well. No excuses, all signed up.
Thanks Again

 

[vinylweatherman]

Rep

Hi All,

Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.

We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)

I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.

Thanks again for the patience.

Best regards,

Belle Rock

The rep posted this on the 7th. According to how this is interpreted, the worst case is that the accounts were active on the 7th, and at least 10 days must pass before they can be used to process the withdrawals. This is on top of the quoted 2 to 21 days.
15 days would take this to 22nd March, so the very LATEST that payment should be made is 21 days from then, 12th April it looks like to me. Best case is 10 days plus 2 days processing, so payments could begin as soon as 19th March.
Read a different way though, the rep could be saying that the delay was because of this 15 day due dilligence, and the post on the 7th was to say the accounts are now active, as in past the 15 day wait. In this case payments should already be going through the account, and some players will be getting paid. In this case, payments should be complete by the first few days of April.
If payments do not materialise by mid April, the rep has some explaining to do, as this would be contrary to the current explanation of the issues, and implied promise of payment in said timescales.

 

[Dekon]

Latest Email

The rep posted this on the 7th. According to how this is interpreted, the worst case is that the accounts were active on the 7th, and at least 10 days must pass before they can be used to process the withdrawals. This is on top of the quoted 2 to 21 days.
15 days would take this to 22nd March, so the very LATEST that payment should be made is 21 days from then, 12th April it looks like to me. Best case is 10 days plus 2 days processing, so payments could begin as soon as 19th March.
Read a different way though, the rep could be saying that the delay was because of this 15 day due dilligence, and the post on the 7th was to say the accounts are now active, as in past the 15 day wait. In this case payments should already be going through the account, and some players will be getting paid. In this case, payments should be complete by the first few days of April.
If payments do not materialise by mid April, the rep has some explaining to do, as this would be contrary to the current explanation of the issues, and implied promise of payment in said timescales.

Hi VWM,
Thanks for all your input. Lots of helpful folks here for sure, and funny
Here is copy of my latest email from Riverbelle:

Dear David,

This is to confirm that you currently have pending
withdrawals worth 15900 that we are in the
process of paying.

-------------------------------
WHY ARE MY WITHDRAWALS DELAYED?
-------------------------------

A new processor was rolled out with urgency to secure
a functioning option for US customers. This was done
with very little lead-time. The priority was to
ensure that our customers were paid their winnings
and - as a result - service levels took a regrettable
knock.

Further, you may have been required to provide
additional information in the form of your bank name
and your physical address, as these were additional
requirements not previously required.

The good news is that the initial hiccups which
caused delays have been resolved and that your
withdrawal is being processed.

Please allow 15 business days from today (8 March)
for your funds to show up in your account.

Once again, we apologize for the delays and we really
value you as a customer.

Warm Regards,

The Promotions Team
Belle Rock Entertainment
Sooooooo, Not counting the 8th of March, I got it figured at the 29th. I can only hope they are true to their word this time, as I've stopped contacting them to see how it plays out "this time". We've had many delays and hopefully this is the last.
Just wanted to get you the latest info I had. Thank you again.
David (Dekon)

 

[ok2playme]

River Belle not paid $8,000.00

Hi VWM,
Thanks for all your input. Lots of helpful folks here for sure, and funny
Here is copy of my latest email from Riverbelle:

Dear David,

This is to confirm that you currently have pending
withdrawals worth 15900 that we are in the
process of paying.

-------------------------------
WHY ARE MY WITHDRAWALS DELAYED?
-------------------------------

A new processor was rolled out with urgency to secure
a functioning option for US customers. This was done
with very little lead-time. The priority was to
ensure that our customers were paid their winnings
and - as a result - service levels took a regrettable
knock.

Further, you may have been required to provide
additional information in the form of your bank name
and your physical address, as these were additional
requirements not previously required.

The good news is that the initial hiccups which
caused delays have been resolved and that your
withdrawal is being processed.

Please allow 15 business days from today (8 March)
for your funds to show up in your account.

Once again, we apologize for the delays and we really
value you as a customer.

Warm Regards,

The Promotions Team
Belle Rock Entertainment
Sooooooo, Not counting the 8th of March, I got it figured at the 29th. I can only hope they are true to their word this time, as I've stopped contacting them to see how it plays out "this time". We've had many delays and hopefully this is the last.
Just wanted to get you the latest info I had. Thank you again.
David (Dekon)

Hey Dekon,

Glad to see they are communicating with you. I have not heard anything from River Belle. You would think since my withdrawal of $8,000.00 on02/11/07 the very least they could do is give me an update!!

 

[The Dude]

I'm just catching up with this one. Please chill while I try to find out what's going on. Thanks!

 

[Dekon]

Any good news yet?

I'm just catching up with this one. Please chill while I try to find out what's going on. Thanks!

Good to see the attention. I'm still hopeful that I'll have mine by the 29th this month.
Anybody hear anything?? footdr, Richtree7, ok2playme, thetic?
Just wondering how you guy's were making out.
I can't wait to play again!!

Dekon

 

[The Dude]

Like Bellerock mentioned earlier, there have been some problems with their processors - all will be resolved hopefully sooner than later. You just have to be patient, that's all.

 

[footdr]

BELLEROCK&MICROGAMING CASINOS NON-PAYMENT

I have been told so many different stories that I fear we will never be paid. The longer payment is delayed the more likely they will be dropped by the current processor and have to start all over again.

The previous post by Bellerock's Rep. is obviously untrue. My withdrawal of $5000.00 was not subject to the extended delays caused by the "old" processor. Yet I have been sent emails stating that "the processor has informed that you have been paid". That was on March 5. So where is my money?

There reply is that it can take 21 days from time processor sends my money for it to reach my bank account. THAT IS THE MOST RIDICULOUS CLAIM I HAVE HEARD YET. The ach process does not take 21 days. The only way it can take that long is that it hasn't been sent. They blame it on U.S. banks, Bullsh....t. It is their banks. My bank has not returned or denied one ACH payment. Grand Prive's ACHs went through no problem. The trouble is on their end. Their banks and processors are cancelling the payments. The returned checks mentioned in posts are returned to our banks unpaid. U.S. banks accepted the checks. They casinos processors/banks denied payment on the checks.

Why is it taking 21 days? What is so magical about the number 21? No one can answer that question. My guess is that since the casinos are having to pay a higher fee to "high risk" processors. The negotiated fee probably provides that the processor has 21 days to complete the transactions. That is all I can come up with. ACH taking 21 days has nothing to due with u.s. banks. The banks do not decide whether to honor an ACH based upon how long it took to get there. Until they can provide the real reason these transactions are being delayed, we should all be prepared to never be paid.

I have asked them to cancel my ACH if it is not going to reach my account in 5 business days, and send it to Click2pay. At least I have a chance of getting my money.

I am tired of being lied to!!!!AND THEY ARE LYING. A different story every day.

Also, per Bellerock rep my cashin was not affected so why is my withdrawal being delayed the same as those affected by the old processor? Bellerock has no real explanation. I am tired of arguing with them. Support has NO CLUE what is going on. They give the pat answer "due to u.s. legislation" well the legislation says nothing about ACH transfers taking 21 days to process.

Send the damn ACH before the processor changes again, AND OH, don't send me a CHECK, PLEASE. At least give me the chance to send the funds to Click2pay or eco. I don't trust you will have the funds to cover the check!!!!!

If the u.s. banks were blocking payment to our accounts, they certainly would also be blocking eft payments to Click2pay!!!!!

Pay the processor some extra bucks and get us paid. Or work a deal with click2pay to get us paid. Stop insulting our intelligence!!!!!

I for one am not playing at Jackpot Factory or Bellerock casinos. They both owe me money.

If we all boycott these casinos, maybe we can get paid!!!!!!!!