Terrible loyalty incentives/bonuses

[deletedaccount20240507]

I've been with Gala for just over 4 months and have spent around £1,000 in total. Still yet to withdraw a single penny from the site as I have never won anything. Never been in profit on any session whatsoever....and their loyalty rewards towards customers are absolutely abysmal. If you spend a tenner you get a spin of the rewards wheel.
Every single occasion I have spun the wheel, about 100 times in total in 4 months it has landed on the same segment EVERY time...3 free 10p spins. It is not random. They should just say spend £10 and get 3 free 10p dead spins as a 'bonus', becuase it is physically impossible to land on any of the other sections on the wheel. That is the ONLY incentive they give. No customer loyalty bonuses, no points, no free spins or cashbacks.

I have been online and have seen that Gala has a rating of 1 out of 5 on Trustpilot, the common theme being it is impossible to win on the site. I know gambling is luck and meant to be fun but surely playing on a casino that gives you absolutely no chance of winning is illegal?? If I win 10p more than I staked ina session I'd be really happy.

 

[thr0b]

To be fair to Gala/Spins/Casino though, they do a free wheel on each site every day. I've had a few small withdrawals from them.

But yes, the "reward" for wagering is always 3 free spins on one of their awful in-house slots.

The absolute worst of the freebies currently is at 32Red - they've had a daily promo running for a few years; currently alternating between a Keith Lemon slot/a Tipping Point dozer, in which you can win up to 10k, or a few free spins.

For 90% of the time, you'd win 1 free spin on a 94% slot.

For the last two months - not a single prize from the promo. Not 1 single free spin.

I'm not sure who the promo is for, or who they're looking to attract from it. I play it still because - well, it's now a game of whether I will ever win 1 free spin ever again.

 

[L&L-Jan]

At All British you get always 10% cashback, next to our weeklyoffers.

Trustpilot and casinos, take that with a bag of salt. On our end, 1 star reviews are often not even existing players, players who actually expect to win every session, players who agree to terms where it states that somewhere in your journey extra verification is required. They appear to have no ID doc, dont want to get one, and leave a 1 star review.

 

[thr0b]

At All British you get always 10% cashback, next to our weeklyoffers.

Trustpilot and casinos, take that with a bag of salt. On our end, 1 star reviews are often not even existing players, players who actually expect to win every session, players who agree to terms where it states that somewhere in your journey extra verification is required. They appear to have no ID doc, dont want to get one, and leave a 1 star review.

You'd get a lot more of my business if you reverted Trustly to £10 deposits

 

[DreddBeat]

Just don't play on Gala any more. I had a similar experience. Several deposits and never won anything, never in profit. After losing those deposits, they started requesting documents, which I provided and were eventually approved after almost a week back and forth. My account was active again. I logged back in a few weeks later only to find they wanted me to send my documents all over AGAIN.

Their app and website both run like garbage. Slow and buggy. It's like they go out of their way to create worst customer experience possible.

Seriously, screw Gala! Play elsewhere.

 

[jasonuk]

I have been online and have seen that Gala has a rating of 1 out of 5 on Trustpilot, the common theme being it is impossible to win on the site. I know gambling is luck and meant to be fun but surely playing on a casino that gives you absolutely no chance of winning is illegal?? If I win 10p more than I staked ina session I'd be really happy.

Review sites are not particularly useful for gambling operations, because either people don't understand what's going on (e.g. complaining that they haven't received a withdrawal after 24 hours, even though it can take up to 5 days) or because they've lost money (e.g. played £2 a spin, lost £50, "impossible to win" rant based on a ridiculously small sample size).

Occasionally you will spot trends - e.g. sites imposing ridiculous levels of paperwork checks, particularly around the time of withdrawal (sadly something that's coming to the rest of the sector in September) - but it's best not to read too much into a single review.

If it was actually impossible to win, Entain would be on their way to another award-winning fine from the UKGC, but the games - as with any other regulated site - will be operated by a game provider and tested by an independent testing house.

 

[justdoit]

At All British you get always 10% cashback, next to our weeklyoffers.

Trustpilot and casinos, take that with a bag of salt. On our end, 1 star reviews are often not even existing players, players who actually expect to win every session, players who agree to terms where it states that somewhere in your journey extra verification is required. They appear to have no ID doc, dont want to get one, and leave a 1 star review.

I should swop my Yako and Pub account to AllBritish and get that 10% back lol and maybe high limit ?

 

[justdoit]

I've been with Gala for just over 4 months and have spent around £1,000 in total. Still yet to withdraw a single penny from the site as I have never won anything. Never been in profit on any session whatsoever....and their loyalty rewards towards customers are absolutely abysmal. If you spend a tenner you get a spin of the rewards wheel.
Every single occasion I have spun the wheel, about 100 times in total in 4 months it has landed on the same segment EVERY time...3 free 10p spins. It is not random. They should just say spend £10 and get 3 free 10p dead spins as a 'bonus', becuase it is physically impossible to land on any of the other sections on the wheel. That is the ONLY incentive they give. No customer loyalty bonuses, no points, no free spins or cashbacks.

I have been online and have seen that Gala has a rating of 1 out of 5 on Trustpilot, the common theme being it is impossible to win on the site. I know gambling is luck and meant to be fun but surely playing on a casino that gives you absolutely no chance of winning is illegal?? If I win 10p more than I staked ina session I'd be really happy.

all UK casinos the same PartyCasino 1 free spin or if you wager £20 10 free spins, Pokerstars remove all points, but you still get some free spins and if you spend money you get like 5quit bonus a week Mr q bet 365 betway vs mr vegas you get nothing, I thing best cash back deal for now is AllBritish

 

[thr0b]

Bet365 has occasional drops of 5-10 free spins on Fridays.

And for the last few months has been running a scratchcard promo for free spins/cash on MercenaryX, which is a de-branded Nolimitcity slot. Withdrew a couple of hundred from that a couple of months ago. Which was nice.

 

[johnnymcc1966]

Bet365 has occasional drops of 5-10 free spins on Fridays.

And for the last few months has been running a scratchcard promo for free spins/cash on MercenaryX, which is a de-branded Nolimitcity slot. Withdrew a couple of hundred from that a couple of months ago. Which was nice.

There is a daily game on bet365 that I get at least a few spins from every week. Just a couple of weeks ago I won 10 free spins,hit 2 bonus rounds and withdrew £50. I play it every week and it is as fair as you can get. I am banned from Gala Bingo because I was banned from Coral.

 

[deletedaccount20240507]

I absolutely hate Gala casino. As mentioned in a seperate post I have been on it for nearly 5 months and yet to withdraw a single penny as everytime you deposit you lose, I have never won even 10p more than I've put in on any session, and the loyalty rewards are crap.
Today after almost 12,000 spins on various megaways games I finally managed to hit a bonus feature one, and it was so generous. Thank you Gala. Im almost surprised all 12 free bonus spins werent completely dead, thankfully the 12th spin came in with the 3p making it only a 7p loss. How many bonus features actually pay out LESS than 1x?
Safe to say this is the last time I'm ever playing on their casino. What a fckin scam that place is.

 

[slot_zombie]

Deja vu...

 

[YouTubeSlots]

Head....Table....

BANG! BANG! BANG! BANG!

Agh fuck my head hurts....

 

[Avernite]

Try different games instead of megaways.

 

[deletedaccount20240507]

Look, I get gambling is meant to be fun and if you're lucky you'll get the occasional win...however in my case I've NEVER won. Not even 10p more than I stake on any session. Might go 100 odd spins before a 2x or 3x win but thats's about as good as it gets. What is the incentive anymore? Been almost 17,000 spins since I last hit a bonus feature on any game and the last one I did hit gave me a very generous 3p. As you can see in the attached screenshots every month I lose, every single month. Yet to withdraw a single penny in almost a year. I don't expect to win big but a 50p win would be fine now and then. I can afford to lose, however its still annoying knowing that despite me thinking I might actually win at some point I never ever do.

 

[maxd]

@turquoise12 , I've tweaked your title a bit, apologies for any inconvenience caused.

- Max

 

[slot_zombie]

Let me guess. Ted Megaways...

 

[lockinlove]

What casino is this? You might be playing on one of the casinos who altar their RTP. Some casinos are providing 84% playngo etc

 

[deletedaccount20240507]

Let me guess. Ted Megaways...

no, many different games.

 

[deletedaccount20240507]

What casino is this? You might be playing on one of the casinos who altar their RTP. Some casinos are providing 84% playngo etc

This is Gala.

 

[snorky510238]

Look, I get gambling is meant to be fun and if you're lucky you'll get the occasional win...however in my case I've NEVER won. Not even 10p more than I stake on any session. Might go 100 odd spins before a 2x or 3x win but thats's about as good as it gets. What is the incentive anymore? Been almost 17,000 spins since I last hit a bonus feature on any game and the last one I did hit gave me a very generous 3p. As you can see in the attached screenshots every month I lose, every single month. Yet to withdraw a single penny in almost a year. I don't expect to win big but a 50p win would be fine now and then. I can afford to lose, however its still annoying knowing that despite me thinking I might actually win at some point I never ever do.

If it’s Bonanza, only another 13,000 spins needed and you’ll hit one.

Good luck

 

[YouTubeSlots]

What shit games are you playing?

I honestly cant see how what your saying is even possible?

 

[Reelsoffun]

I have to admit I walked from Gala, many years ago for the same problem, never able to win, while I can’t prove anything other than bad luck things did seem a bit off there, so I moved on not been back since, maybe that’s something you should do?

Maybe try an accredited one from here to see if your luck changes…..

 

[deletedaccount20240507]

What shit games are you playing?

I honestly cant see how what your saying is even possible?

you can see by my screenshots the luck I have been having, heavy losses every single month. Why would I lie for? I play a variety of slots, around 20 or 30 different games

 

[deletedaccount20240507]

I have to admit I walked from Gala, many years ago for the same problem, never able to win, while I can’t prove anything other than bad luck things did seem a bit off there, so I moved on not been back since, maybe that’s something you should do?

Maybe try an accredited one from here to see if your luck changes…..

something is going on yea

 

[justdoit]

17k spin on same slot? what you trying to do? hit world record

 

[deletedaccount20240507]

17k spin on same slot? what you trying to do? hit world record

If you read my post it clearly says 'on any game'.....

 

[cappync]

3Dice has a great feature where you can see monthly how many spins you've had since your last bonus. I get frustrated when I see that number hit 500. I think 17,000 is absolutely ridiculous. I would reconsider where Im playing if that happened to me, to be honest.

 

[MahoneyKnows]

That’s unreal… and here I thought I was a glutton for punishment. You’ve probably developed that feeling where you’re somewhat barrelled in at this place where it’s hard to walk away because you’ve gone past the point of no return in a sense…. How long could the bad run last - you are in the midst of finding out now. If it’s a sketchy site to begin with I won’t be surprised that when you do finally hit something your withdrawal attempts will be less than easy. I can’t fathom 17k and not hitting a bonus - that’s just terrible business for the provider as who’s gonna line up to play here…. I know it’s easier said than done - but I’d consider cutting bait and loading up elsewhere.

 

[dunover]

What casino is this? You might be playing on one of the casinos who altar their RTP. Some casinos are providing 84% playngo etc

Yep, many casinos have sacrificed RTP lately.

 

[snorky510238]

Mr Vegas and Unibet are both running slots at well below the advertised rtp. It seems to be going on pretty much everywhere. The end is nigh folks. Online gaming has become a free for all to rip players off. They’re not even doing it subtly. Just in your face, predatory programming.

Simply, an absolute disgrace.

 

[justdoit]

Mr Vegas and Unibet are both running slots at well below the advertised rtp. It seems to be going on pretty much everywhere. The end is nigh folks. Online gaming has become a free for all to rip players off. They’re not even doing it subtly. Just in your face, predatory programming.

Simply, an absolute disgrace.

same with skyvegas no chance to get bonus, plus they made many games min bet 30p

 

[justdoit]

If you read my post it clearly says 'on any game'.....

stop playing ? slots, move to DOA2 on low bet maybe you hit wildline and will get paid 5000x +

 

[OliverCooper]

It sounds like a fairy tale with a bad ending and yet you want to believe in the best. Although I can imagine how difficult it is with such introductory notes

 

[KasinoKing]

Been almost 17,000 spins since I last hit a bonus feature on any game...

Sorry, but I just don't believe that. It's impossible.
It might FEEL like that - but the odds of that happening must be many billions to one against.
What games were you playing for goodness sake???

KK

 

[Siohmy]

same with skyvegas no chance to get bonus, plus they made many games min bet 30p

Bloody hate Sky gambling sites. They are the perfect example of getting into a powerful position then screwing over the customers. This will be what it’s like when we’re down to them and William Hill.
As for upping the min bet AND also offering among the lowest RTP’s, they can go and…how shall I put this politely, play with themselves.

 

[deletedaccount20240507]

Sorry, but I just don't believe that. It's impossible.
It might FEEL like that - but the odds of that happening must be many billions to one against.
What games were you playing for goodness sake???

KK

a variety of games. Got absolutely no reason to lie.

 

[DreamRJ]

Look, I get gambling is meant to be fun and if you're lucky you'll get the occasional win...however in my case I've NEVER won. Not even 10p more than I stake on any session. Might go 100 odd spins before a 2x or 3x win but thats's about as good as it gets. What is the incentive anymore? Been almost 17,000 spins since I last hit a bonus feature on any game and the last one I did hit gave me a very generous 3p. As you can see in the attached screenshots every month I lose, every single month. Yet to withdraw a single penny in almost a year. I don't expect to win big but a 50p win would be fine now and then. I can afford to lose, however its still annoying knowing that despite me thinking I might actually win at some point I never ever do.

Something does not add up with your post and your screenshots,, What stakes are you even playing for a start. Those stakes and returns in those screenshots would seem to me that your doing at least 50p-1pound spins, so if that is the case 3p return from a bonus on a 1pound stake would not be accurate.

I am not saying you are lying but something does not add up what so ever with what he said and what the screenshots he provided are. They do not match. I am surprised no one else has said anything or questioned him if he is genuinely telling the truth or not. If he is then fine but 17K spins without a bonus is impossible. Even playing very very high volatile slots. I usually only go 500spins to 1K spins without a bonus when I play the high volatile slots. But I rarely play them for that many spins at once. I usually just do 50-100spin tests see if I get a lucky quick feature on them before I move on to try another.

But in cases like in Wild Swarm 2 how it hooks you in while you are trying to trigger a wild swarm feature once you reach max level then I get so angry because I am now over 3.5K spins on it without triggering it.

 

[DreamRJ]

The best advice for us all in the UK is to just stop playing the UKGC have ruined it and it will only get worse and worse and soon those new max bet rules come into force as well. This is nearly at the end of the road for so many now in the UK.

Casinos will probably take the decision to stop accepting UK players once the new max bet stakes come into effect. Mainly because of the high rollers, they rely heavily on the high rollers I would guess. So eventually we will only probably have the bookie sites left to play at and we all know those bookie sites RTP on their slots are below industry standards because they focus on sports betting so they can cheat by having the RTP on the slots set to the lowest they can get away with.

But then on the up side maybe that accidentally clicking the max bet button when not paying attention or because it was right next to the spin button, and your half paying attention as your mouse slowly moves towards the max bet button by accident, and bam to late but it will at least not be as bad because the max bet will be £2 under 25/£5 over 25.

What will be next for UKGC to bring in? Ban certain providers? Ban providers that have high volatility, or just ban all slots completely? That is the way it seems to be headed now with the UKGC.

 

[MahoneyKnows]

.

I am not saying you are lying but something does not add up what so ever with what he said and what the screenshots he provided are. They do not match. I am surprised no one else has said anything or questioned him if he is genuinely telling the truth or not.

Not to point it out - lying and not telling the truth are essentially the same thing. I prefer to think it’s an exaggeration opposed to a flat out lie… when there’s skin in the game emotions can run high… how does he know he’s made 17k spins was my first thought but I’d prefer to let the steam dissipate and suggest playing elsewhere although I’m a walking talking contradiction at its finest. I’ve yet to cashout at many sites but usually that’s because I’m a degenerate gambler who isn’t happy with a 20 - 100x return and chase the big one into nothingness - and even when I do hit a monster I’ve at times spent it all back - I once turned 50 dollar deposit into over 25k and blew it all in a nonstop marathon which saw me take over 500k worth of spins in a 24+ hr gamble-a-thon. Anyway, sorry about the segway….
What id like to point out is the old adage of “doing the same thing over and over and expecting different results….” Some of us are able to walk away easily - others obsess and cannot let it go. After a certain point it’s time to take your lumps and walk away for hopefully something that resembles a fair experience.

 

[Deanna]

I feel like I've seen multiple posts about the same issue. I guess my question is, do you have NO other option except to play at this casino? Because truly, I can't believe you've had one moment of enjoyment from what I've seen. I hope you have other options of places to play and that you eventually dump where you are currently throwing away your money and move on. It just sounds depressing.

 

[thr0b]

Was it Gala he's playing at? Most of their games are 94%. And if playing the house games (those made by CR Games etc), they're crap and pay out crap.

 

[deletedaccount20240507]

Just wanted to thank Gala casino for giving me a slightly longer session than usual. This time it took me just over an hour to lose £160 which was better than yesterday. Lost £180 yesterday in just under 45 mins. So definately some improvement, still no bonus feature hit in either session, we are looking at almost 15,000 spins since my last one but I'm optimistic that i may hit it soon and get better than the 3p I achieved on it last time. Still dreaming that one day if I'm extremely lucky I may get maybe 10p or even 20p profit on a session but I am probably being far too unrealistic considering I am still yet to win a single penny in almost a whole year of me being a member. Here's hoping though. It will happen soon.

 

[thr0b]

What games are you playing?

 

[kennygamerboy]

Maybe switch casinos no point flogging a dead horse.

 

[deletedaccount20240507]

tried a different casino just now.....again the same issue, £200 done in 25 mins, no bonus feature on any game at all. I know one day I will win 10p more than I deposit on a session. I know it's coming. Will keep trying.

 

[itsme123]

tried a different casino just now.....again the same issue, £200 done in 25 mins, no bonus feature on any game at all. I know one day I will win 10p more than I deposit on a session. I know it's coming. Will keep trying.

What games are you playing? Looking at your screenshots earlier it seems you are getting around the 90% mark returns each month vs deposits, so its not beyond the realms of probability that you are getting a normalish return if you are playing high volatility games.
Also, if you are losing £200 in 25 minutes that would suggest £1/£2 stakes, nobody is going to got a lot of game play on a medium - high volatility slot playing stakes that high.

 

[deletedaccount20240507]

just put another £200 in, and this time lost within 12 mins. £400 tonight gone down the drain in just under 40 minutes. Still no bonus feature on any game and best win was 2x (£2) in the £400 staked. We are now £8,300 losses in the last year. Still yet to withdraw a single penny. My highest win so far this year has been £7.20 from a £1 stake, 7x my stake, pretty impressive but unfortunately thats only happened once this year. I'll keep trying.

 

[DreddBeat]

Why don't you just play on a different site?

 

[thr0b]

@turquoise12 Why don’t you stop playing?

You’re clearly not enjoying it, you’re clearly not winning, and you’re losing hundreds. If you were enjoying it while not winning, fine. But it’s reading like you have a problem.