thrills - account locked to provide source of funds. unresponsive and holding my cash

[forgotlogin]

hello. i am a high roller and recently deposited multiple times (lose lose lose until i had deposited a total of 25k euros) playing mainly koi princess.
with my last deposit i won up to 83k balance, and withdrew.
documents were approved then told ny withdrawals in queue.
next day account locked contact support.. told to show proof of funds etc.
okay i sent a reply and this was 3 days ago and no response account still locked.

is there a rep here please

 

[Jd666]

https://sussexmskpartnershipeast.com/forums/members/thrillsrep.html

 

[colinsunderland]

And here it starts. Casinos using AML's as an excuse to delay a withdrawal.

If they had concerns about the legitimacy of funds then they should have requested proof of income on deposit, not on withdrawal.

 

[goatwack]

Apart from casinos' tentative handle of these undisclosed 'laws' that no one is ever privy to, and being fashionably intrusive for the hell of it, how can they ever truly expect us to trust them?

It's supposed to work both ways. An established casino recently asked me for re-verification, which, though annoying, was probably fair enough.

What got my goat was that this only came about withdrawal time. I could have deposited from now until eternity and no one would have given a flying fig about whether my credentials were up to date.

So although resolved amicably, I'll continue to treat casinos' intentions with suspicion, because more often than not they will be self-serving and hypocritical

 

[forgotlogin]

yes i am always surprised at the short term unethical behavior of online casinos where i think they believe because they have an edge they should win Every time.. No. and treat customers fairly and we will probably play back our withdrawals in the long run... delays and complications simply makes me want to get my money and play elsewhere next time.

 

[TheAddict]

Noticed the added option to choose and confirm source of wealth when nosing through my account there last week. Did make me shudder

 

[goatwack]

Such pretentious bullshit wording isn't it. "Source of Wealth".....sounds like a fantasy role-playing level or weapon.

Why not just call it the "Magical Origins of Finance" or "Cave of Currency" and be done with it

Although in fairness, attaching my income should be straightforward enough as the file would only be about 4Kb

 

[TheAddict]

Such pretentious bullshit wording isn't it. "Source of Wealth".....sounds like a fantasy role-playing level or weapon.

Why not just call it the "Magical Origins of Finance" or "Cave of Currency" and be done with it

Although in fairness, attaching my income should be straightforward enough as the file would only be about 4Kb

Lol.

 

[Vibroverb]

I think it's only going to get harder and harder, meaning more of these kind of policies. Helps with KYC, they are looking more responsible....I think this is all to appease the license givers.

I also think Casinos will go along with it and see how it affects their numbers before taking a decision if its good or bad. If they can remove fraudulent players with this measure, it's a plus. They have some more leverage on wise guys too. If the numbers are dropping they'll make them rise elsewhere with lower bonuses and higher withdrawal fees, etc. They will adjust for the loss they might get from players not wanting to provide source of wealth.

What happens if you say 'no, thanks, too instrusive'? Will they label you as a potential fraudster or worse? I also have an issue with the word 'wealth'. I'm not wealthy, neither is my paycheck, I work for peanuts.

It will be interesting to see how this develops...and what, if anything, players can do about it to prevent it being standard casino practice (upon withdrawal)...But I don't think anyone is still unclear why they do it upon withdrawal and not deposit. Casinos are not ethical, but they can afford to pretend they are. In the end, the house always wins.

 

[forgotlogin]

still waiting and always told that its being looked into. total lack of communication and attempt to contact rep unsuccessful.
starting to wonder if i will ever see my money.
i am very distressed by this its a big amount of money i risked and to be in limbo like this with zero communcation its really bad

 

[colinsunderland]

I'll bet if they did ask for this on deposit (before they allowed you to) it would be less than 6 days to sort it out.

 

[dpp00]

can one of the reps on here not just paste and copy the relevant wording of the document

that shows simply where it says , any ac holder with the same name /same address/ same deposit method/same age/same fecking everything

for years must be reverified, i read a post on here by jono 777 who i think was being asked this nonsense for a £100 withdrawal

id close my ac there and then (well after i got me money) on a side note i withdrew £2000 from a casino about 2 yrs ago and they sent

the money THEN asked me to reverify that's how a longtime loyal player should be treated and there not even accredited here anymore,

as it happens i said no thanks you've had enough documents and closed my ac, ohhh ive been meaning to rant this for a while now

 

[colinsunderland]

can one of the reps on here not just paste and copy the relevant wording of the document that shows simply where it says , any ac holder with the same name /same address/ same deposit method/same age/same fecking everything for years must be reverified

Thats enhanced KYC, its common and in line with UKGC guidelines (assuming you are in the UK)

This is Anti Money Laundering laws, which they won't post a copy of or answer any questions about as they know they aren't doing what it says.

They are available online if you want a (very long) read.

Not specific to this case, but I fail to see how ticking a box, saying where you get your money, in any way satisfies the act.

 

[interlog]

Not specific to this case, but I fail to see how ticking a box, saying where you get your money, in any way satisfies the act.

Don't give them any ideas. Ticking a box will do nicely for me!

 

[dpp00]

5 October 2017
Revised anti-money laundering advice for operators (excluding casino operators)

well i had a good long read,

nasty document as with most agenda driven nonsense on the pretense its there to protect customers and operators,

whats clear is your all potential money laundering criminals cause weather as they put it your low risk or high risk your still a risk and should treated

as such cause there's no inbetween,

but anyway so as not to drag out the post its perfectly obvious this act is being used by casinos to stall/delay payments in (fairness to cover there

own backsides) rather then actually not pay you (obviously im referring to the good casinos).

i can also state now the way its going the only next logical step for the great money laundering battle will be login in with your finger print

i guarantee you its coming oh well back to reading

 

[forgotlogin]

and this today live chat... losing my mind

I'm sorry however I cannot give you an update until I am updated I'm afraid..
14:36
ok. a week and issue unresolved.. no replies to emails and they even wont give you an answer.. please ask again or wait for a response this is terrible
14:34
Sure, however I'm afraid I cannot make them move any faster
Visitor822816
14:33
I'm not sure what is happening with your case unfortunately as all I can see is that they are investigating it
14:33
I'm terribly sorry that it seems that way.. we are not trying to keep anything from you
Visitor822816
really seems actually they do not want to pay me
14:32
i dont understand..they even ignore you too??
I have told our security team about it and they haven't gotten back to me yet I'm afraid
14:30
I'm sorry for this delay
14:24
Thanks!
Visitor822816
14:24
ok i waiting
I will ask our compliance team, bear with me please
14:23
Sorry to hear you feel that way! We are not trying to withhold anything

 

[lockinlove]

Well you can always PAB.

Sad that now casinos are using basically rogue tactics to delay payments. Seems like this is going to be a common practice among all casinos in a ploy not to pay you. Even the great and mighty videoslots tried this with a member not long ago.

Pathetic

 

[ThrillsRep]

hello. i am a high roller and recently deposited multiple times (lose lose lose until i had deposited a total of 25k euros) playing mainly koi princess.
with my last deposit i won up to 83k balance, and withdrew.
documents were approved then told ny withdrawals in queue.
next day account locked contact support.. told to show proof of funds etc.
okay i sent a reply and this was 3 days ago and no response account still locked.

is there a rep here please

Hi forgotlogin,

Thank you for letting us know about the issue. We are investigating it at the moment as we have notified you via PM and will get back to you as soon as possible.

We wanted to apologize for the inconvenience you faced however as the Casinomeister is going through some changes unfortunately we couldn't react as there were no messages received.

Sorry once again for the delay,

Thrills rep

 

[colinsunderland]

Hi forgotlogin,

Thank you for letting us know about the issue. We are investigating it at the moment as we have notified you via PM and will get back to you as soon as possible.

We wanted to apologize for the inconvenience you faced however as the Casinomeister is going through some changes unfortunately we couldn't react as there were no messages received.

Sorry once again for the delay,

Thrills rep

If you think they are a high risk customer in regard to money laundering, how come you only asked for poi on withdrawal, not on deposit?

 

[dpp00]

If you think they are a high risk customer in regard to money laundering, how come you only asked for poi on withdrawal, not on deposit?

you only become a high risk when your lucky enough to win and try to withdraw, before that whilst losein you were but a mere low risk

BUT STILL A RISK there wording not mine, have to say i find the lack of any rep input here surprising, this is causing a good deal of players a

lot of aggro and is not being addressed and i feel its worth a response,

 

[Vibroverb]

you only become a high risk when your lucky enough to win and try to withdraw, before that whilst losein you were but a mere low risk

BUT STILL A RISK there wording not mine, have to say i find the lack of any rep input here surprising, this is causing a good deal of players a

lot of aggro and is not being addressed and i feel its worth a response,

I agree, even more so, the Casinos should be giving more information to their players as to why they are required to ask them for this, because it is not nice to receive this suspicion of doubt from your favorite Casino. They should be more apologetic in asking for this because I cannot think they don't know that this is a hassle for players. I wonder if VIP's are treated the same? Not exactly VIP treatment is it?

I think the reps on here are not informed yet to the overall picture of this, which is all we've heard until now is the standard response without information

 

[goatwack]

Love how anyone could be regarded as a money- launderer for the sake of a few hundred or even say a couple of grand.

What criminal is going to subject themselves to beating wagering for several hours, playing the likes of Starburst, Scruffy Duck and Immortal Romance?

Fact is they'll circumvent any of these criteria, and casinos will always be a mainstay for cleaning bills :nod:

These super duper laws are purely implemented to angle for even more personal information. How much that ties in with your beliefs on global conspiracy theories is down to each individual of course

 

[Vibroverb]

well, even a few hundred must be loads to casinos. They make such a big deal when I win £3.08, the screen's having an orgasm, dripping with golden coins, then they ask me to risk thousands of my own money so I could withdraw it.

All kidding aside, this is just the start of it. I can see Bitcoins being worthless in the future unless the owner can prove he didn't get them through sources that the Authorities don't agree with. Heck, they can even confiscate your Bitcoins until you do that.

What happened? Seems like 5 years ago all the Casinos were shouting about how they put the customers first, how you get treated like a vip no matter who you are, now there exists this doubt, this us vs them vibe.

 

[Tirilej]

No matter how angry we can be for having to go through all kinds of verifications no casino will reviel how or why or when.

Most of you should know the reason already. They can't tell a fraudster what to avoid or how to do it better next time, and the same with money laundering.
New laws are coming that are frustrating for casinos too. I just hope when they finally ask me that there seem to be a reason for it at that time.

For the OP I can see the reason for why it trigger the extra check. I just hope there is no reason for denying the cashout, but that he will get paid alright when they are done.

 

[colinsunderland]

No matter how angry we can be for having to go through all kinds of verifications no casino will reviel how or why or when.

Most of you should know the reason already. They can't tell a fraudster what to avoid or how to do it better next time, and the same with money laundering.
New laws are coming that are frustrating for casinos too. I just hope when they finally ask me that there seem to be a reason for it at that time.

For the OP I can see the reason for why it trigger the extra check. I just hope there is no reason for denying the cashout, but that he will get paid alright when they are done.

They can answer general questions though, and there is no provision in the act that says casinos have to apply this to every customer, it only has to be done if a customer is deemed high risk.

I can also see why it was triggered in this case, but, again, the deposits should have triggered it, not a withdrawal. If this customer was not deemed high risk when he deposited 25k, then winning from his last deposit should not trigger this alert. If everyone who wins makes a withdrawal, it doesn't mean everyone is a money launderer!

 

[Tirilej]

They can answer general questions though, and there is no provision in the act that says casinos have to apply this to every customer, it only has to be done if a customer is deemed high risk.

I can also see why it was triggered in this case, but, again, the deposits should have triggered it, not a withdrawal. If this customer was not deemed high risk when he deposited 25k, then winning from his last deposit should not trigger this alert. If everyone who wins makes a withdrawal, it doesn't mean everyone is a money launderer!

What I've heard then those that are doing money laundering are starting with small amounts.... I mean you can never really tell when it's a high risk player.
The OP did several deposits until he had reached 25K. In an hour, two days a week? How fast are they suppose to ask?
When he cashed out they realized what had happened so if they didn't check him i would be more surprised...especially since this law came.
Everyone isn't a fraudster, suspected problem gambler or washing money, but everyone won't be asked either.

Us being angry won't help either, and I believe you would get a lot more answers if you sent a pm to a rep and asked. If they can answer they will.

 

[colinsunderland]

What I've heard then those that are doing money laundering are starting with small amounts.... I mean you can never really tell when it's a high risk player.

Thats not our problem though, the law states it should be done when there is a high risk of the customer being involved in money laundering. Many things would trigger that, for example someone depositing £10000 then placing 10 x identical low risk £1000 bets on roulette, eg £960 red, £960 black, £80 0, then cashing out.

The OP did several deposits until he had reached 25K. In an hour, two days a week? How fast are they suppose to ask?

As soon as he was classed as a high risk. Losing a lot of money then cashing out when he finally won shouldn't trigger that. Is that not what most gamblers do. Money Laundering generally does not involve high risk activites, such as slots. By the very nature, it is quite possible to lose the lot.

When he cashed out they realized what had happened so if they didn't check him i would be more surprised...especially since this law came.

Yeah convenient that they noticed as soon as he wanted a lot of money from them, but when he was giving them a lot of money they weren't bothered.

Everyone isn't a fraudster, suspected problem gambler or washing money, but everyone won't be asked either.

Would you like to bet on that its already there in your account on Thrill to confirm your source of funds.

Us being angry won't help either, and I believe you would get a lot more answers if you sent a pm to a rep and asked. If they can answer they will.

Well they can reply in pubic then. They can either answer or they can't, in a PM or in public shouldn't make any difference. Dan @ Videoslots has already used a made up law as an excuse not to answer.

 

[miksaxxx]

Hmm.

6 days have gone , if there isnt nothing interesting in investigation then this is disaster to GIG..

But they have money , so they must have some reason to investigate this so many days..

 

[Tirilej]

Thats not our problem though, the law states it should be done when there is a high risk of the customer being involved in money laundering. Many things would trigger that, for example someone depositing £10000 then placing 10 x identical low risk £1000 bets on roulette, eg £960 red, £960 black, £80 0, then cashing out.



As soon as he was classed as a high risk. Losing a lot of money then cashing out when he finally won shouldn't trigger that. Is that not what most gamblers do. Money Laundering generally does not involve high risk activites, such as slots. By the very nature, it is quite possible to lose the lot.



Yeah convenient that they noticed as soon as he wanted a lot of money from them, but when he was giving them a lot of money they weren't bothered.



Would you like to bet on that its already there in your account on Thrill to confirm your source of funds.



Well they can reply in pubic then. They can either answer or they can't, in a PM or in public shouldn't make any difference. Dan @ Videoslots has already used a made up law as an excuse not to answer.

You can twist everything around and I can twist it back just as easily, but I won't do that, because it doesn't help.

I can just say one thing and that is why many reps doesn't post in here, in case you didn't know that.

No matter what they are saying people will continue to question the same thing all over again anyway. Directly or in new started threads. They simply don't believe them, or they are not pleased with the answer.
Some reps simply don't know because it's not their area. Many do though.

Many have tried over the years to give answers, but they give up and I don't blame them. I always ask them directly if I want an answer. Different reps for different things.
So no, they will probably not say anything in public. If anyone do I'm always grateful but I don't expect it.

 

[miksaxxx]

You can twist everything around and I can twist it back just as easily, but I won't do that, because it doesn't help.

I can just say one thing and that is why many reps doesn't post in here, in case you didn't know that.

No matter what they are saying people will continue to question the same thing all over again anyway. Directly or in new started threads. They simply don't believe them, or they are not pleased with the answer.
Some reps simply don't know because it's not their area. Many do though.

Many have tried over the years to give answers, but they give up and I don't blame them. I always ask them directly if I want an answer. Different reps for different things.
So no, they will probably not say anything in public. If anyone do I'm always grateful but I don't expect it.

Hey angry Lady : You are right xD

I asked op to pm Ben if he could answer/speed this thing somewhere.

I dont know did he do it. But like usually Ben tryes to help if he can.

 

[Tirilej]

Hey angry Lady : You are right xD

I asked op to pm Ben if he could answer/speed this thing somewhere.

I dont know did he do it. But like usually Ben tryes to help if he can.

I'm never angry I've just stopped making me look silly by using smilies all the time

I hope he didn't ask Ben. I doubt he can interfere with these kind of things. I guess he just can say no though if he can't.

So, should I start using smilies again?

 

[colinsunderland]

You can twist everything around and I can twist it back just as easily, but I won't do that, because it doesn't help.

I can just say one thing and that is why many reps doesn't post in here, in case you didn't know that.

No matter what they are saying people will continue to question the same thing all over again anyway. Directly or in new started threads. They simply don't believe them, or they are not pleased with the answer.
Some reps simply don't know because it's not their area. Many do though.

Many have tried over the years to give answers, but they give up and I don't blame them. I always ask them directly if I want an answer. Different reps for different things.
So no, they will probably not say anything in public. If anyone do I'm always grateful but I don't expect it.

I'm not twisting anything. I knew AML's before they were updated, I have read the updated versions for remote gambling. Thats how, as an example, I can say with 100% confidence, any rep who says the law prevents him/her from talking about this is lying, or doesn't understand the law.

Casinos will start using this as an excuse not to pay winnings, or to withhold them for longer than usual. This is a source of funds request, the clue is in the name, they are asking where the funds came from. If there are legitimate concerns then the account should be locked on deposit, not on withdrawal. The bank or ewallet they go back to can then do a SAR if there are concerns on the withdrawal end, it isn't the casinos place to do that, they know where the withdrawal has came from, them.

If a rep doesn't want to post in public then I would question what is the point of him being here. If a rep gives an answer in a thread that is incorrect or people don't understand, why shouldn't they be questioned?

I do agree with AML's. The principle is sound, and they do work. Many people have been caught doing dodgy stuff because a SAR was submitted. That doesn't mean casinos should be able to take the piss out of people and hold onto their money for days/weeks just because they feel like it. In fact, and I might have skipped it, but I don't recall anything in the laws that say the casino shouldn't pay a withdrawal in cases like this.

 

[miksaxxx]

I'm never angry I've just stopped making me look silly by using smilies all the time

I hope he didn't ask Ben. I doubt he can interfere with these kind of things. I guess he just can say no though if he can't.

So, should I start using smilies again?

Of course:notworthy

Ben maybe dont want to answer or get involved. But he maybe can speed up little bit this investigation .

Still . GiG ( Thrills ) have money. So i am wondering is there something else what they are investigating also..

 

[Tirilej]

I'm not twisting anything. I knew AML's before they were updated, I have read the updated versions for remote gambling. Thats how, as an example, I can say with 100% confidence, any rep who says the law prevents him/her from talking about this is lying, or doesn't understand the law.

Casinos will start using this as an excuse not to pay winnings, or to withhold them for longer than usual. This is a source of funds request, the clue is in the name, they are asking where the funds came from. If there are legitimate concerns then the account should be locked on deposit, not on withdrawal. The bank or ewallet they go back to can then do a SAR if there are concerns on the withdrawal end, it isn't the casinos place to do that, they know where the withdrawal has came from, them.

If a rep doesn't want to post in public then I would question what is the point of him being here. If a rep gives an answer in a thread that is incorrect or people don't understand, why shouldn't they be questioned?

I do agree with AML's. The principle is sound, and they do work. Many people have been caught doing dodgy stuff because a SAR was submitted. That doesn't mean casinos should be able to take the piss out of people and hold onto their money for days/weeks just because they feel like it. In fact, and I might have skipped it, but I don't recall anything in the laws that say the casino shouldn't pay a withdrawal in cases like this.

Reps are here for many other reasons, and they are members too. If they give an answer that is incorrect they should of course explain or correct it. That is if they believe they are in the wrong. In this case you're referring to I don't think they believe they are in the wrong no matter how much you question it.

I doubt very much that casinos will start using this as an excuse. Why would they? It would give them a bad reputation.
Some casinos work a bit slow maybe but not because they don't want to pay. It wouldn't make sence if they pay fast otherwise.

I still suggest you ask around through pm's

 

[colinsunderland]

Reps are here for many other reasons, and they are members too. If they give an answer that is incorrect they should of course explain or correct it. That is if they believe they are in the wrong. In this case you're referring to I don't think they believe they are in the wrong no matter how much you question it.

Which are you talking about? The one where it was stated the law prevented them from talking about it?

I doubt very much that casinos will start using this as an excuse. Why would they? It would give them a bad reputation.

This has been ongoing 6 days, Thrills pay quickly, I think that proves the point, but we shall see over the coming months, but this isn't the first post regarding delays due to this.
If casinos don't have the staff to process these requests quickly, then employ more staff.

Some casinos work a bit slow maybe but not because they don't want to pay. It wouldn't make sence if they pay fast otherwise.

I still suggest you ask around through pm's

This is 83k he is waiting for. If it was £50 or something, I still think it shouldn't take 6 days, but its not a massive amount to wait a while for, but this is a lot of money. It should be done quickly.

 

[ed skull murphy]

If your withdrawal is going back to the same bank account that made the deposit, how can it be money laundering?

If it was in the bank, it was money was already squeaky clean when it was deposited.

This is a ploy to delay payouts, in the hope that you will lose the plot, reverse the withdrawal and lose the lot.

If the casino is concerned that you are betting with money that is not yours, that is something else, because they can be held liable to return it, but they should call it that, and not blame it on anti-money laundering procedures.

 

[Tirilej]

Which are you talking about? The one where it was stated the law prevented them from talking about it?



This has been ongoing 6 days, Thrills pay quickly, I think that proves the point, but we shall see over the coming months, but this isn't the first post regarding delays due to this.
If casinos don't have the staff to process these requests quickly, then employ more staff.



This is 83k he is waiting for. If it was £50 or something, I still think it shouldn't take 6 days, but its not a massive amount to wait a while for, but this is a lot of money. It should be done quickly.

The one with the law yes

People get hired to work. If it was like you say and many others then they would be given orders to work as slow as they could just to be able to keep the money in the company. The boss who told them must have been instructed by the owners to make it work that way.
That is the reason for why I don't think they are delaying things on purpose. Most people are actually proud of their work and want to do a good job. They know it's frustrating to wait, but they have to follow laws and regulations. The most important thing is still that the person is paid, if he should be.

Now I know that if this had been about Casino Cruise for example I would have said that maybe they are delaying, but not here and not at most casinos
It's not just to hire more people either, don't say that. It may take just as long anyway.

 

[dpp00]

What I've heard then those that are doing money laundering are starting with small amounts.... I mean you can never really tell when it's a high risk player.
The OP did several deposits until he had reached 25K. In an hour, two days a week? How fast are they suppose to ask?
When he cashed out they realized what had happened so if they didn't check him i would be more surprised...especially since this law came.
Everyone isn't a fraudster, suspected problem gambler or washing money, but everyone won't be asked either.

Us being angry won't help either, and I believe you would get a lot more answers if you sent a pm to a rep and asked. If they can answer they will.

hi tirilej

im going to totally disagree with you on this and i always enjoy your leveled headed responses to posts but reps /casinos not responding with

some kind of an answer is not on, these are not secret documents as i spent a good few hours reading them today,

the wording is perfectly clear every casino customer is to be viewed as a risk weather its high or low now i can only comment on uk

but have you any idea how hard it is to get a passport or open a bank ac here to get the necessary documents that would satisfy a casino

its a nightmare, now im self employed so double hard , then they want enhanced kyc well you cant be more enhanced then a passport

there's no where to go, and the point is this is being done to players with the same details for years fully verified over small amounts it is not

necessary nor dose it say in the anywhere in the wording this has to be done, so with no comments coming from casinos you have to

surmise its simply a delay tactic and sorry to drag on but i can easily see after reading why the casinos do it and it has nothing to do with helping

the customer, on a side note i may as well apologize for butting in on everyone's posts this week but im off now till jan and have nothing to do

till the kids come for xmas lol

 

[colinsunderland]

The one with the law yes

People get hired to work. If it was like you say and many others then they would be given orders to work as slow as they could just to be able to keep the money in the company. The boss who told them must have been instructed by the owners to make it work that way.
That is the reason for why I don't think they are delaying things on purpose. Most people are actually proud of their work and want to do a good job. They know it's frustrating to wait, but they have to follow laws and regulations. The most important thing is still that the person is paid, if he should be.

Now I know that if this had been about Casino Cruise for example I would have said that maybe they are delaying, but not here and not at most casinos
It's not just to hire more people either, don't say that. It may take just as long anyway.

But I'm sure you know what my response to that is, all he has to do is post a link to the law and then I would apologise and not mention it again. Laws aren't secrets, they are all available online to read. I don't pretend to know the law backwards, but I have read it and am 99% certain I didn't read anything in it that stopped him from answering what was being asked. MrWild posted a link but that had nothing to do with this. If I said to you, theres a law in the UK that prevents me from eating potatoes, you said I was wrong, I would post a link, highlighting the part that stopped me, I don't see whats so hard about it, unless of course, there is no law.

 

[Tirilej]

But I'm sure you know what my response to that is, all he has to do is post a link to the law and then I would apologise and not mention it again. Laws aren't secrets, they are all available online to read. I don't pretend to know the law backwards, but I have read it and am 99% certain I didn't read anything in it that stopped him from answering what was being asked. MrWild posted a link but that had nothing to do with this. If I said to you, theres a law in the UK that prevents me from eating potatoes, you said I was wrong, I would post a link, highlighting the part that stopped me, I don't see whats so hard about it, unless of course, there is no law.

My guess is it's because it can be about both Money laundering, problem gaming and other fraud all at ones, and the fact that they don't want to tell which one of them they are suspecting. Therefor they can't tell what the trigger is. I don't know, but you can be sure that I will ask

Look at Betson group. They are obviously doing random checks and that is in my opinion a lot worse. I certainly hope not all casinos will start to do that.

 

[Tirilej]

hi tirilej

im going to totally disagree with you on this and i always enjoy your leveled headed responses to posts but reps /casinos not responding with

some kind of an answer is not on, these are not secret documents as i spent a good few hours reading them today,

the wording is perfectly clear every casino customer is to be viewed as a risk weather its high or low now i can only comment on uk

but have you any idea how hard it is to get a passport or open a bank ac here to get the necessary documents that would satisfy a casino

its a nightmare, now im self employed so double hard , then they want enhanced kyc well you cant be more enhanced then a passport

there's no where to go, and the point is this is being done to players with the same details for years fully verified over small amounts it is not

necessary nor dose it say in the anywhere in the wording this has to be done, so with no comments coming from casinos you have to

surmise its simply a delay tactic and sorry to drag on but i can easily see after reading why the casinos do it and it has nothing to do with helping

the customer, on a side note i may as well apologize for butting in on everyone's posts this week but im off now till jan and have nothing to do

till the kids come for xmas lol

Of course it has nothing to do with helping the customer. They are helping themselves both with making sure no fraudsters are taking their money, but also that they are following all the rules so they don't have to pay fines to authorities. I'm aware that they are reading different rules too. It's obviously not that easy to understand everything

One say I'm writing level headed responses and the next that I'm angry. I'm just a confused woman not knowing that much at all

 

[colinsunderland]

My guess is it's because it can be about both Money laundering, problem gaming and other fraud all at ones, and the fact that they don't want to tell which one of them they are suspecting. Therefor they can't tell what the trigger is. I don't know, but you can be sure that I will ask

Look at Betson group. They are obviously doing random checks and that is in my opinion a lot worse. I certainly hope not all casinos will start to do that.

But my questions were specifically relating to the AML's, nothing else and thats what he said he couldn't discuss due to the law. When I asked what law I was ignored. So the obvious inference from that is that he made it up.

 

[dpp00]

(One say I'm writing level headed responses and the next that I'm angry. I'm just a confused woman not knowing that much at all)



Id be pretty sure your knowledge is well appreciated here

 

[Tirilej]

But my questions were specifically relating to the AML's, nothing else and thats what he said he couldn't discuss due to the law. When I asked what law I was ignored. So the obvious inference from that is that he made it up.

I don't think so but that was what he was told to say. If the boss says that is the reason then that is what he have to say.
I'm sure he isn't so pleased with not being able to be more open.

Then we have the fact that dealing with someone so stubborn as you isn't the most easy thing either

Different casinos will ask for different things depending on how they read the rules. You will probably never be sure what they will ask for or if they will ask at all.

 

[ThrillsRep]

Good Afternoon!

Apologies for the delay in response but casinomeister was being updated at the time of the thread so we were unable to respond to messages.
We can see there are some questions around the rationale of the recently introduced 'Source of Wealth" requirement as part of our regulatory responsibilities relating to Know Your Client (KYC) process.

We have a duty of care to ensure our customers are protected and able to enjoy our casinos responsibly. At this stage we feel it is important to explain why we are introducing these simple but important steps.
KYC processes are required in order to comply with Anti-Money Laundering laws and regulations. Gambling Operators became obliged entities under the Prevention of Money Laundering Act (Malta)/Proceeds of Crime Act (UK) for the very first time following the implementation of the Fourth Anti-Money Laundering Directive implemented by the European Union in June of 2017. This means that Gambling Operators have a legal obligation to know more on who they are dealing with, to verify their age, their identity and also their address.
For customers that interact with our brands more regularly, or perhaps carry out certain transactions with the businesses exceeding system generated parameters we are also obliged to gain an understanding of how our customers acquired his/her net worth and whether the same justifies the transactional activity being made using our casino. For players that do not pose a high risk to the business, Source of Wealth will not require a forensic exercise and general information, providing it is truthful, is generally considered satisfactory.
We will only need proof demonstrating the declared source of wealth where a customer’s risk status elevates, and this would typically be in cases where a customer logs-in from high-risk jurisdictions, has irregular and excessive depositing patterns, deposits using cards belonging to third parties, uses payment methods generally associated with illegitimate activity and similar activities.
To give you further confidence, we shall not be requesting any additional documentation until any of our risk based triggers are reached, and in the event they do, we can assure you that as a reputable and conscientious Gambling Operator, licenced by the Gambling Commission and the Malta Gaming Authority, we treat personal data with the highest standard of care and confidentiality and take all steps necessary to ensure that your privacy is protected.
Our customer experience is our primary commitment and we appreciate you taking the time to speak with us, if you require any further details please do not hesitate to contact us again. We are ready to help.

Trills rep

 

[forgotlogin]

thrillsrep thanks for your time but that information personally helps me not at all.
i am still repeatedly being told my case is being looked into but actually i only sent a brief response to the initial email over a week ago, with 2 brief documents that would take all of 10 minutes to check. i asked then if you require anything else more specific as well because i wasnt exactly sure what to send but no reply to that, either.
the fact is my withdrawal was pending 3 days before you even asked this stuff, presumably to give me time to reverse and lose everything..
now it is friday, i expect this to be untouched until next week.
i am very worried about this and nobody at thrills seems to care to help

 

[Steviedoo]

thrillsrep thanks for your time but that information personally helps me not at all.
i am still repeatedly being told my case is being looked into but actually i only sent a brief response to the initial email over a week ago, with 2 brief documents that would take all of 10 minutes to check. i asked then if you require anything else more specific as well because i wasnt exactly sure what to send but no reply to that, either.
the fact is my withdrawal was pending 3 days before you even asked this stuff, presumably to give me time to reverse and lose everything..
now it is friday, i expect this to be untouched until next week.
i am very worried about this and nobody at thrills seems to care to help

Is it still reversible now?

 

[forgotlogin]

Is it still reversible now?

well no the account is locked..

 

[Steviedoo]

well no the account is locked..

Yes ...sorry reading your recent post mentioned it was reversible and I completely ignored the title of thread.

 

[Naok777]

But my questions were specifically relating to the AML's, nothing else and thats what he said he couldn't discuss due to the law. When I asked what law I was ignored. So the obvious inference from that is that he made it up.

There is an

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.

Essentially what it boils down to is that you are not permitted to say anything that could be interpreted as tipping off someone that they are suspected of money laundering.