Not happy with this casino. I know I can contact the Rep here. And will maybe try tomorrow. Just to tired now, so can only blame myself

Just been on livechat for half hour wait!!!! Asked about the Scratchback promotion they run, will show it here, so You all know what I am on about
Welcome to the WinTingo’s Scratchback program, where you can accumulate up to 500 Credits in Free Bonuses! To enjoy the offer all you have to do is DEPOSIT & PLAY during your first FIVE visits to WinTingo. Your account will automatically be credited with individual "Scratchback" bonus rewards for each of your FIVE visits.
1st Visit
Earn 25% on losses or 10% on Winnings
2nd Visit
Earn 20% on losses or 10% on Winnings
3rd Visit
Earn 25% on losses or 10% on Winnings
4th Visit
Earn 20% on losses or 10% on Winnings
5th Visit
Earn 25% on losses or 10% on Winnings
Scratchback Terms & Conditions
A single visit includes winnings and losses within a 24 hour period, 12:00 am to 12:00 am EST, not including Daylight Savings time. Example: Three log-ins within a 24 hour period are calculated as one visit
Each reward is based on your net account balance. Net account balance is calculated as the outcome of: Sum of winnings minus sum of loses minus any bonuses that were used during each visit.
The minimum bonus per visit is 5 credits and the maximum bonus per visit is 100 credits
Please note that the free bonus value requires a 30x play-through
The General Terms of use apply
Page Last updated: 21/12/2011 - 11:45AM EST
Okay... On my first Visit i deosited £100 and lost it all. They only paid me £6 despite it should be £25 right

It did speak to live chat last week about this. Also did not get any really answer on this. But they gave me small free £5 bonus for the trouble.
Second now I started deposits 48 hours ago. Made 5 deposit with total £135 and lost it all on my sessions.
This should then give me £27. But their promotion site where you can check, just still says Current Visit. And still nothing given???
Sorry guys, is it just me that has misunderstood this promotion?? Or is it another misleading promotion from Wintingo's casino?
What makes even more angry is, Waiting on livechat for around 30 minutes. Sorry we are checking into this for you. (i have cut down the chat text, so not annoying you all with the whole chat, but just to show)
You are now chatting with Lexi
Lexi: Hi , I'm Lexi from Wintingo’s Live Chat support, how may I assist you?
Me: hi ther
Me: there
Me: Could you please help in regards to Scratchback promotion
Lexi: Yes how may i help you ?
Me: I played around 48 hours ago my 2nd visit and made deposit for around £135 and only had loses, so i am waiting for the 20% given on 2nd visit, which should be £27 but its still saying Current Visit???
Me: Also I did not get correct for my 1st visit, Only £6 , had £100 deposit, and lost all, should had been credited £25 = 25% of £100
Me: not really happy about this
Then she said she would check my account and look into this, Which of course was nice. What also annoys is this >>
Lexi: For security reasons, I will need to confirm a few details first. Please provide the following information:
Full name
Email address
Telephone number
Date of birth
Full home address with the city, country and postal code
Every time you go on there, All this info has to be given for security reasons??? I all the best casinos dont need all this info every time

Ok lets move on....
Lexi: xxxxx, i would like to let you know that we will forward this issue to our promotional department, and we will contact you as soon as we receive a reply.
Me: Oh no, so no answer after all this waiting? i could just had sent an email 
Lexi: We can not give you an answer right now, please be sure that we are escalating the issue for a satisfying resolution.
Me: ok thanks i will wait, can I expect it within next 24 hours or longer?
Lexi: To receive a reply please allow up to 48 hours.
Me: ok thanks
This is just a joke, all this waiting and no answer. I would say proper support like 32RED just to mention casino of the decade here. They would had said this after couple of minutes.... Instead wasted all this time for nothing.
Sorry for posting this, but need to get it out

Just wasted another 10 minutes writing this. But this thread is Baptism by fire. And we need to tell about our experiences with this casino. It all looked very nice and good. But my opinion has now changed to they should not be acredited. I will also not be making any more deposits here. Will try my luck when I receive the bonus money I have and that's it!
UPDATE. I have now also contacted Wintingo REP. There are lot of issues in here which needs answers. Like to Clearplay bonus rules. Also why players can just suddenly be banned
with no reasons. And then these promotions which is not giving what they should do. Misleading promotions.