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48H "pending time"? Why are they Accredited?

R

rezak

Non-Gambler
CM Veteran (10yr+)
Joined
Feb 11, 2012
Location
Norway
Hello boys and girls!

i wounder about one thing and hope some of you can answer this, or the casinomeister himself.

As i see many of casino must have reasonable withdraw time to be accredited casino, why is many of them have 48H "pending time"?

if they are accredited casino they never going to change this as this is accepted even for casinomeister.

the only place i can see that not having pending time is 3dice,32red group, and bet 365

Fortune Lounge,Palace Group,Bellerock Casino Group, 48H+++

i think its time to let players show these big business company that they cant just lock peoples money in pending time.

first step is to not let them be accredited if they pratice pending time IMO...
 

I think they can logically fall into the accredited section, but that doesn't mean people have to play there. I will concede 24 hours to the pending time, 48 hours and they get no play
 



... or 10 days:rolleyes:


There is no set definition of "timely manner", but the standard times have been added to the list to highlight the differences so that players can make their choice more easily.

With so many using 48 hours as standard, ruling these out would lead to a very short list indeed, and some players do not worry about the difference between 24 hours and 48 hours if everything else is good. If there was a mass boycott of casinos using 48 hours, they WOULD soon change to 24 hours.
 
rezak said:
the only place i can see that not having pending time is 3dice,32red group, and bet 365
Click to expand...

Should also add some Net Entertainment based casinos on your list. They will usually not have an obligatory pending time, for example Nordicbet and Unibet from the accredited list :)
 
I've tweaked the title of this thread a bit to make it clear that this is the OP's criticism of a few specific casinos not the Accred process as a whole.
Also moved to a more appropriate forum.
 
The 48 hour pending period serves one purpose only - To get you to reverse the amount. Whilst some Casinos FLUSH in an instant, it is clear that the Casinos that do this are desperate for you to play back your winnings.

They can come up with other stories if they may, the bottom line is if 32Red can do it, so can they. Irresponsible behaviour!!!!:mad:

Nate
 
Agree with Nate!

But as VWM said:
vinylweatherman said:
With so many using 48 hours as standard, ruling these out would lead to a very short list indeed
Click to expand...

It´s up to players to choose casinos. Those ones at the accredited section are still probably among the 10% fastest even if they have the disgusting 48 hours pending period and no chance to flush.
 
I don't feel that a 48 hour pending period should be a reason to refuse accreditation. It would be better if it was allow up to 48 hours for a payment to be processed, perhaps to allow for staff shortages, unusually high volume of withdrawals due to a promotion, time to transfer funds to a certain withdrawal method, or transfer funds to their payment processor.

I must agree that if a casino NEVER pays in under 48 hours, there's only one reason... to allow players to reverse. Each player needs to know their own behaviour and balance whether other advantages (good promos, frequent freebies, excellent support, etc.) warrants playing there.
 
Slotaholic said:
I think 48h is way to long,and they should have the option to flush.
The only reason why they have this is so ppl often reverse the withdraw and then loose.
Click to expand...

It also saves the casinos money: most processors charge for both deposits and withdrawals, either a percentage or flat fee and sometimes that has a minimum amount. In some instances, largely because of processing costs, low rollers can actually cost an operator money, even if they lose.
 
Simmo! said:
It also saves the casinos money: most processors charge for both deposits and withdrawals, either a percentage or flat fee and sometimes that has a minimum amount. In some instances, largely because of processing costs, low rollers can actually cost an operator money, even if they lose.
Click to expand...

So they don't really like me when I make my large deposits of $10 a week?:D
(not true but sounded good):o
 
I'd be less concerned about the 48 hour wait for your withdrawal to be processed than I would the 4 or 8 months it takes to click the withdrawal button in the first place.

As long as you know before you deposit how long it will take to withdraw the casinos aren't actually doing something wrong. They might be dragging their heels but at least they're honest about it. They're doing exactly what they said they would do. They're making you wait.

It's when the 48 hours is up and they still won't pay. Then it becomes a problem.
 
Just to interject, many casinos process payments within hours - it's the payment processors that take time. Once the payment leaves the casino, there is not much they can to speed things up.

Other things like bonus play needs to go through an auditing process that is normally verified by an administrator. This is why you see payments initiated over a weekend taking more time. Some managers don't work weekends. :p
 
Casinomeister said:
Just to interject, many casinos process payments within hours - it's the payment processors that take time. Once the payment leaves the casino, there is not much they can to speed things up.

Other things like bonus play needs to go through an auditing process that is normally verified by an administrator. This is why you see payments initiated over a weekend taking more time. Some managers don't work weekends. :p
Click to expand...

I really don't think many people have problems with withdrawals taking a bit of time, especially for first withdrawals, the problem is when they by default ignore any withdrawal request for 48h or more before even bothering to look at it.
 
Well, after four days of on and off play at Gnuf casino, (and depositing a total of £525), I finally had a decent couple of wins on the new Bengal Tiger slot this evening so decided to made a withdrawal of £200. Still a sizeable loss overall, but it's always nice to get a chunk back.

You can therefore imagine my dismay when the cashier software explicitly told me, having made the withdrawal, that they would not even begin to process it for 48 hours, along with providing the information (enticement?) that I could reverse the withdrawal at any time in the next 48 hours and that the funds would be made available for play again 'instantly'.

This is very poor IMO, as it means that they won't start to process the withdrawal until Friday, so the weekend then adds another two days on, plus whatever time it takes after that for the money to actually get back to my card - therefore I could easily be looking at the best part of a week to get my withdrawal.

Not acceptable for an accredited casino IMO, especially since Jackpot Party usually approve my withdrawals within an hour during the day (or at the start of the next day if I withdraw overnight), and have the money BACK ON MY CARD the next working day.

(Or 3Dice, who have the withdrawal in my Moneybookers account within 12 hours maximum, I think the quickest they've done is under an hour.)

There's really no excuse for a 48 hour pending period, it's enticement pure and simple, in the hope that the player will reverse and lose the lot.

Well, I've never reversed a withdrawal in my life and I'm not going to start now. I have emailed Gnuf support politely asking them to forgo the 48 hour pending period as I will not be reversing the withdrawal, and for them to please begin the withdrawal process at their earliest opportunity.

It's up to them whether they want to keep or lose a customer, I guess.
 
ChopleyIOM said:
Well, I've never reversed a withdrawal in my life and I'm not going to start now. I have emailed Gnuf support politely asking them to forgo the 48 hour pending period as I will not be reversing the withdrawal, and for them to please begin the withdrawal process at their earliest opportunity.
Click to expand...

Gnuf is now part of the Palace Group and they'll only flush withdrawals for VIP players. If you've played there a lot maybe you qualify for VIP status?
 
chayton said:
Gnuf is now part of the Palace Group and they'll only flush withdrawals for VIP players. If you've played there a lot maybe you qualify for VIP status?
Click to expand...

So you have to be a VIP to earn the 'privilege' of not having the casino sit on your money for two days?

I've only been playing at Gnuf for four days, although I have earned enough loyalty points to get comfortably into Silver status. I doubt I'd count as a VIP though, although it's stretching the terms of Very Important Person somewhat anyway.....

i.e. 'Unless you're a Very Important Person, the casino will keep your withdrawal in its pockets for two days before it even considers starting the process of giving it to you.'

I can't find anything in Gnuf's 'public' T&Cs that says they have a 48 hour pending period for withdrawals, as far as I can tell that's a T&C you can only see after you've deposited real money and got yourself into a position to make a withdrawal, at which point you're greeted by this message.

Old Attachment (Invalid)

EDIT - Actually, there is this T&C, Link Removed ( Old/Invalid) , which says they have an 8 hour pending period, which directly contradicts the T&C you're presented with by the cashier.

This one here says 24 hours. Both are contradicted by the T&C that you CANNOT SEE until you actually come to make a withdrawal, which says 48 hours. Link Removed ( Old/Invalid)
 

Only 48hrs??

You're lucky, being from the great land of the free and with a very small choice of online casinos we have. I'm stuck playing at Slots Jungle and there other sister casinos, there pending time is 4 days!

If you say why not play at Inet or Clubworld etc... I banned myself a long time ago from those places, I was spending far too much money and out of control, but now things have changed and I'm very more conservative with my money.
 
It is now 63 hours since I initiated this withdrawal.

My GNUF cashier screen shows this.

Do I have to prod an accredited casino to pull its finger out for a withdrawal of a measly £200?

I just know what they'll tell me too, 'Our finance people don't work weekends, we'll do it on Monday.'

Link Removed ( Old/Invalid)
 
If a casino are having these kind of rules. 48hours of pending withdrawals, and no staff on weekends, they simply don't have enough money to make it work otherwise:eek2:
Isn't that clear? At least to me it is:rolleyes:

Just compare them to a really great casino, 32Red.:thumbsup:
Do I need to tell you that they are showing us over and over that the way they are doing their business, is exactly the way all casinos should do?

I don't play at any other MG than that group. Why should I?

The same goes for those casinos facing US. You have Inetbet, Intertops, 3Dice and I'm sure there are more that pays fast, and can afford to have you as a customer. Why play anywhere else?
The only way we can make them change is to stop playing at those slowpaying crapcasinos that don't care;)
 
Nate said:
Apparently so... but bare in mind this is becoming the norm at some places... and like stubborn cattle, they will not budge.

Nate
Click to expand...

Here's how this one panned out, when I initiated the withdrawal on Wednesday evening I saw the message about 48 hour pending that I posted a screenshot of a few posts back.

I immediately realised that this would slip into the weekend and into next week, so I sent GNUF support the following email:


GNUF replied the next day with this:


And so it has come to pass, we're at the weekend, the withdrawal is still reversible, they won't process it at the weekend, so it's going to be the middle of next week before the money is back on my card.

I'm annoyed about this for one main reason, namely that you DO NOT GET TO SEE the T&C stating the 48 hour pending withdrawal period until you actually initiate a withdrawal from within the cashier in the casino client.

Nowhere on the GNUF site is this 48 hour pending period mentioned, it's not in their T&Cs and it's not in their FAQ. The information they do have about withdrawals goes back as far as 2006 and states either 8 hour pending or 24 hour pending, depending on which clause you read. In either case, they most certainly don't state a 48 hour pending period.

This is effectively a hidden T&C, and that's what pisses me off about it. If I'd have known that GNUF operated a 48 hour pending withdrawal policy, I wouldn't have played there.
 

Well as a UK player I can choose to play anywhere, so it's mystifying to me that GNUF are prepared to lose a customer for life over a £200 withdrawal.

Certainly if I feel the need to play MG in future, I'll be back to 32Red.

It's annoying that I got up to Silver VIP status at GNUF and all that slotting is now effectively wasted.
 
I'm in the same boat at another accredited Casino. Slotastic from the Jackpot Capital group. 48 Hours pending and they don't process over weekends.

I withdrew a tidy sum on the 28th of April. With all the weekends and pending periods and processor time I have been waiting 14 days and have not seen a dime (ofcourse they havent either - I refuse to deposit again). Yesterday I was told it has been ONLY 6-7 working days since my WD... I have to wait another 3 days.

By Wednesday next week MAYBE I'll see the funds... If not, then I should contact them. SICK:mad:

Nate
 

That group is riding on their good reputation, and their accreditation here.
Their reasons for changing they payouttime have been questioned a lot and the only reason I still see clearly, is that they can't afford to pay out in a timely manner.

As long as we keep supporting them they will not change it either.
I know I'm falling in to their traps too because when they are sending me those nice free chips I can't resist them:o
But I did cash out $500 this week so let's say I punished them for it;)
 

That sucks Nate!

Why do casinos treat their paying customers like this? Do they not understand that we will simply take our business elsewhere?

Talk about shooting yourself in the foot.
 
Tirilej said:
That group is riding on their good reputation, and their accreditation here.
Their reasons for changing they payouttime have been questioned a lot and the only reason I still see clearly, is that they can't afford to pay out in a timely manner.

As long as we keep supporting them they will not change it either.
I know I'm falling in to their traps too because when they are sending me those nice free chips I can't resist them:o
But I did cash out $500 this week so let's say I punished them for it;)
Click to expand...

No you didnt as these chips come with a hefty 60x wr so you worked hard for your $500.
 
Nate said:
Come to think of it - So do their deposit Bonuses. I deposited 200 and got 100% match. My wagering was 12000. That's either 200 x 60 or 400 x 30.

32Red is ONLY Bonus x 30 in comparison.

Nate
Click to expand...

I really cant make sense of the wagering requirements which are usually (bonus+deposit)x 20/25/30. WTF has the deposit to do with this. 50x bonus is still ok but for a 25%/50% bonus the wagering is ridiculously high. The MG version is much better as only the bonus needs to be cleared 30x in normal circumstances so even a 20% bonus is relatively attractive. The minds behind RTG are really scheming.
 
You are right...

I was not expecting a WD because I was kinda 'cooling' down from a heavy night of Live Roulette.. After I took the Bonus I saw the WR was 12000.

Its probably 30 x (D+B) - Didn't read the T&C's ...which is INSANELY high - Either way 60 x B or 30 x D+B is greed. Mind you, Paddy Power are also Kings when it comes to shitty bonuses. Theirs are always 50% matches 32x (D+B) for VIP's...

I told them to catch the next train to the hills and not to send me crap that is far below industry standards.

Nate
 
Got this email from GNUF, as I'm a silver member I could get a 100% match-up on £100 with a 30xB WR, which is a reasonable offer and one that I'd be inclined to take for my Saturday evening's slotting entertainment.

However, I'm most certainly not going to deposit any more money with a casino whilst my last withdrawal is still showing as pending and is reversible after 72 hours!

Way to lose custom guys...... Yeah I'm not a high roller and maybe they don't care, although having checked my 'gambling card' activity, I've deposited just shy of £1500 at various casinos in the last 30 days, so I do have money to spend and am willing to do so, it just won't be at GNUF.

Old Attachment (Invalid)
 
Nate said:
Welcome to the club - Day 15 today since I pressed Withdraw at Slotastic ... No sign of any cash..:thumbsup:

Nate
Click to expand...

That's horrible, makes me feel like I'm not doing too bad just waiting four days!

There are two things that piss me off about the situation I'm in with GNUF:

1) The 48 hour pending T&C is HIDDEN, it is not to be found anywhere on the GNUF website, and indeed the T&Cs that are on their website state either 8 hours or 24 hours pending (I've provided links earlier in this thread).

The player is only given the suckerpunch of the 48 hour pending period when he comes to make a withdrawal, and since withdrawals are explicitly blocked by the cashier until the WR has been met, the player has no way of reading this T&C until such time as it is invoked. (As it is I didn't meet the WR on any of my first three deposits, so it was only on my fourth 'non-bonus' deposit when I finally won a bit and came to make a withdrawal, that I was presented with the T&C.)

The accredited criteria contains this clause - Must not implement terms that can be construed as "unfair" towards the player.

I'm calling 'unfair towards the player' on this one.

2) As soon as I requested my withdrawal I realised exactly what was going to happen (the withdrawal wouldn't be processed before the weekend, and then it'd be into the next week before anything happened, and that's exactly how it's panned out). I politely asked GNUF support not to pend my withdrawal for 48 hours as I would not be reversing it, and they flat out refused to do so stating that it was 'irreversible'. (The irreversible reverse opportunity!)

Game over for GNUF and any casino in that group as far as I'm concerned, I'll get my £200 back from them and that will be the end of our interactions from now until the end of time.

(I did do a bit of MG slotting today, and needless to say it was back to 32Red, who will be the only MG casino I play at from here onwards.)
 
My withdrawal appears to have been processed in the last couple of hours, nothing showing as reversible in the cashier now.

Go figure.....

On the one hand I'm glad it's been processed, but on the other hand I just wish GNUF wouldn't have taken over 96 hours to get it processed in the first place and refused my polite request to forgo the 48 hour pending period. If they'd have got it done before the weekend they'd have had more deposits off me already and got me as a regular customer looking to build up his VIP status. (I still think it's a shame I got up to Silver status at GNUF and now that's going to go to waste.)

Oh well, at least it appears my withdrawal is on its way to me now :)
 
Glad you got paid Nate :)

The money is no longer available for withdrawal for me in the GNUF cashier and hasn't been since last night, so hopefully I'll get it soon.

Even so, that'll still be in the region of six days for me to get my withdrawal!

(To put this in perspective, I made a withdrawal from Jackpot Party last night, got the confirmation email this morning, and the money was showing as back on my card by this afternoon. This is the same card I used to deposit and withdraw from GNUF.)
 
Oh come on, they've sat on my withdrawal for FIVE DAYS and now they send me this email?

Seriously pissed off now.

This is why I hate mandatory pending withdrawal periods! We could have found this shit out five days ago!

 
If they are unable to process payments to Mastercard how were you able to select that as a withdrawal method in the first place?
 
:mad: id be frustrated also, you would think these things should be picked up at the point of your withdraw request

skiny said:
If they are unable to process payments to Mastercard how were you able to select that as a withdrawal method in the first place?
Click to expand...

I think when i did my withdraw there it just says credit card , doesnt specify Visa / Mastercard.
 
skiny said:
If they are unable to process payments to Mastercard how were you able to select that as a withdrawal method in the first place?
Click to expand...

The withdrawal to Mastercard was the default option offered by the cashier software, (it was pre-selected), and it was my preferred method as that was the card I deposited with - so needless to say I just went with that.

It was only after sitting on my withdrawal for five days that GNUF told me they couldn't process the withdrawal back to my card and to choose another method.
 
slotastic slow pay

Hi all, I was told by Slotastic live support that withdrawals to neteller/moneybookers takes up to four business days 48 hours pending and then another 48 to process which is ludicrous. If you add in the weekend, it takes a week to be paid.
I stated that previously withdrawals to ewallets were paid very shortly after the 48 hours were up and was told that they changed this December 1st.
A week in my opinion is not being paid in a timely manner especially when deposit and withdrawals to neteller/moneybookers.
I am not sure if they really care but they will be losing loyal customers over this. I for one will be very reluctant to deposit there in the future. Making withdrawal times longer is not a good sign.
I for one would like a real definition of what a timely manner means for an accredited casino. Until Slotastic changes this new policy I will not be playing there again. Its a pity really because I really enjoyed playing there
 

I agree.

Holding your money hostage for up to 96 hours before even looking at it is not timely.

IMO Bryan needs to specify what is acceptable and what is not.
 
Nifty29 said:
I agree.

Holding your money hostage for up to 96 hours before even looking at it is not timely.

IMO Bryan needs to specify what is acceptable and what is not.
Click to expand...

I'm not sure that they really are doing that.
I was paid from that group to my Netelleraccount 15 minuts after the 48hours had passed.
That was last week. Maybe Slotastic has there own pendingtime but I doubt that.
 
Slow at Jackpot Capital too!

Nifty29 said:
I agree.

Holding your money hostage for up to 96 hours before even looking at it is not timely.

IMO Bryan needs to specify what is acceptable and what is not.
Click to expand...

I have a withdrawal made to courier check, withdrawn on May 11th.
It is still in pending and I was told it would be the 17th before it would be handled.

MaryJean
 
Tirilej said:
I'm not sure that they really are doing that.
I was paid from that group to my Netelleraccount 15 minuts after the 48hours had passed.
That was last week. Maybe Slotastic has there own pendingtime but I doubt that.
Click to expand...

Weekends do not count towards the pending period.

So, if you withdraw Friday night, your withdrawal won't be looked at until Wednesday, which is 96 hours.

Maryjean has to wait 6 days. I would call that holding money hostage, and unacceptable for an accredited casino.
 
ChopleyIOM said:
The withdrawal to Mastercard was the default option offered by the cashier software, (it was pre-selected), and it was my preferred method as that was the card I deposited with - so needless to say I just went with that.

It was only after sitting on my withdrawal for five days that GNUF told me they couldn't process the withdrawal back to my card and to choose another method.
Click to expand...

Dont quote me but i thought one of the withdraw conditions also was that it was a minimum of $100 and had to be back to the deposit option used ???
 


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