- Joined
- Jan 20, 2004
- Location
- Pictland
Among the changes that are happening in the online casino world these days -- and they are many -- nothing is more in a state of flux than the Complaints scene. We see the view from the trenches because of our Player Arbitration (PAB) Service and there the changes have been monumental, even within the last year.
To start with we've seen something like a 20 or 25% jump in PAB activity over the past year, give or take a few months. To put that in context our rate of PAB submissions has ticked along at a modest 8-10% increase for years now, close on a decade. But to judge what that uncharacteristically large increase actually means we have to look at the PABs themselves, as in what sort of complaints they are and where that is coming from.
And that brings us to the biggest change of all, the shift from complaints -- large and small -- scattered across the industry to now having become identifiable as largely focused on a single type of issue: fraud, perpetrated by both players and casinos.
Fraud has always been a part of the scene but these days it totally dominates the Complaints landscape. We believe this is the direct result of fraud now having become an organised, billion dollar industry. Recent articles from reliable sources like the BBC, the New York Times and The Guardian have brought the scale of it to public attention: high tech facilities in various parts of Asia with tens of thousands of skilled tech workers all focused on the single purpose of cheating and scamming people. It's no exaggeration to say that it's become a industry unto itself, and as a result we're seeing fake and spoofed casinos robbing players on an industrial scale, something that even a few years ago would have sounded like dystopian science fiction.
On the player side AI has proven to be a gift from the gods, if the gods are the proponents of lies, threats and blackmail. Being on the complaints front lines we have a unique perspective on all this because it eventually all ends up in our inboxes. In many ways it's like keeping a close eye on the sewers of the industry because all of the nasty filth and skullduggery eventually flows our way, if you'll forgive the disgusting imagery. So now a significant percentage of the complaints we receive are AI slop, often composed on behalf of people that either don't bother to read or can't understand what the AI is producing on their behalf. And the inflow is virtually endless.
So, if you're someone with a legitimate complaint please do seek assistance at the complaints service of your choice but perhaps pause a moment to give a care for those of us on the front lines who are doing our best in these difficult and trying times. And if you're interested in protecting yourself please do check out our Scam Spotters Handbook for links to useful articles on how to identify and protect yourself from the latest dirty tricks in the industry.
To start with we've seen something like a 20 or 25% jump in PAB activity over the past year, give or take a few months. To put that in context our rate of PAB submissions has ticked along at a modest 8-10% increase for years now, close on a decade. But to judge what that uncharacteristically large increase actually means we have to look at the PABs themselves, as in what sort of complaints they are and where that is coming from.
And that brings us to the biggest change of all, the shift from complaints -- large and small -- scattered across the industry to now having become identifiable as largely focused on a single type of issue: fraud, perpetrated by both players and casinos.
Fraud has always been a part of the scene but these days it totally dominates the Complaints landscape. We believe this is the direct result of fraud now having become an organised, billion dollar industry. Recent articles from reliable sources like the BBC, the New York Times and The Guardian have brought the scale of it to public attention: high tech facilities in various parts of Asia with tens of thousands of skilled tech workers all focused on the single purpose of cheating and scamming people. It's no exaggeration to say that it's become a industry unto itself, and as a result we're seeing fake and spoofed casinos robbing players on an industrial scale, something that even a few years ago would have sounded like dystopian science fiction.
On the player side AI has proven to be a gift from the gods, if the gods are the proponents of lies, threats and blackmail. Being on the complaints front lines we have a unique perspective on all this because it eventually all ends up in our inboxes. In many ways it's like keeping a close eye on the sewers of the industry because all of the nasty filth and skullduggery eventually flows our way, if you'll forgive the disgusting imagery. So now a significant percentage of the complaints we receive are AI slop, often composed on behalf of people that either don't bother to read or can't understand what the AI is producing on their behalf. And the inflow is virtually endless.
So, if you're someone with a legitimate complaint please do seek assistance at the complaints service of your choice but perhaps pause a moment to give a care for those of us on the front lines who are doing our best in these difficult and trying times. And if you're interested in protecting yourself please do check out our Scam Spotters Handbook for links to useful articles on how to identify and protect yourself from the latest dirty tricks in the industry.
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