Am I being unreasonable - Slot Express!

[Mmaginn3492]

Hi all,

I deposited £50 bis bank transfer on Slot Express Friday am, it didn't add to my balance so thought perhaps the transaction didn't complete and deposited another £50.

After this I realised that both payments had been taken from my bank account but not credited to my slots express account. I swiftly contacted live chat to make them aware and asked them to investigate.

It's now 4days later and I'm yet to even get an update on the issue. First I was asked for screenshots of the payments I had made - I obliged and screenshotted the requested information from my online ba,nking which included the individual transaction ID of each transaction.

That wasn't enough for them - they then requested a PDF file of my bank statement activity for that day (which actually gave less information than the screenshots from my online banking). Yet again, I sent this off within minutes (bare in mind, this all took place Friday).

Saturday comes around, I contact live chat, they say they can't investigate the issue until I send the PDF which they have requested. I explain I have already sent this AND have email confirmation from them acknowledging this.

It's now Tuesday and I still have no update - "the relevant team are reviewing the information you have sent".

Am I unreasonable to think that this issue should have been sorted by now, and if not st the very least, some sort of update should be available.

 

[PeenyBunslinger]

 

[ritae]

They have no licence for UK players which means they are probably using a book store or pet shop in China/Russia to process your payment(s).

I would keep an eye on your transactions in case they try and take more money from you in the next few days or months, Certainly do not deposit any more money here - it's a unlicensed site and highly likely a scam.

 

[Mmaginn3492]

They have no licence for UK players which means they are probably using a book store or pet shop in China/Russia to process your payment(s).

I would keep an eye on your transactions in case they try and take more money from you in the next few days or months, Certainly do not deposit any more money here - it's a unlicensed site and highly likely a scam.

Thanks for your reply - I am from NI and this site has came highly recommended from an active streamer from here. Many winners from NI also on his Facebook page who have had no issues with play and/or withdrawals. I'm hoping all is not lost.

 

[ritae]

Another red flag I found on their site is this:

They are pretending to be licensed under 54743 which is actually Ladbrokes/Gala

You do not have permission to view link Log in or register now.

 

[mulven]

Another red flag I found on their site is this:

View attachment 216300

They are pretending to be licensed under 54743 which is actually Ladbrokes/Gala

You do not have permission to view link Log in or register now.

This is an affiliate site hijacking seo to appear first on a UK search of slot express. The website is non functional apart from images and buttons which will send you to a casino with an affiliate link/cookie.

I found the site by searching up the writing pictured as predicted I could as well have just searched slot express as it is indeed the first result.

In my case it actually sent me to SlotsCharm. Could you send a picture of the website you played at?

SlotExpress, owned by Novatech Solutions and licenced in Curacao, do however seem to be doing the "licence switcheroo" for the UK so it is possible you are still playing there.

In my experience with Novatech back in my canada years they paid out within half an hour of verifying and I really appreciated their speed (five figure win, only ID/POA).

EDIT: sorry just realised that the above post was not the OP and he definitely played at the actual slot express. it's possible they give illegal jurisdiction play more hassle but I think you'll get paid eventually.