damien7780
Newbie member
- Joined
- Dec 1, 2024
- Location
- Belgium
Casino Betandyou
I had a very frustrating experience with Betandyou regarding a withdrawal issue.
I deposited and played without any bonus and won funds. However, I was unable to withdraw my balance through normal means.
The site initially showed a bank transfer withdrawal option, which was my only available method. After attempting to process the withdrawal and waiting, this option later disappeared without explanation.
The casino later referred to a “technical issue with their payment provider” affecting withdrawals. Despite this, my request for a refund of my €195 deposits was still refused.
At one point, customer support suggested that I make an additional deposit using a different payment method and continue playing in order to access my funds, which I found unusual in the context of a withdrawal issue.
Customer support responses remained very generic and were often redirected to email without providing a clear resolution.
After several days of communication, I have now escalated the matter through mediation.
I am sharing this experience for informational purposes so that other players are aware of how such situations may be handled.
I had a very frustrating experience with Betandyou regarding a withdrawal issue.
I deposited and played without any bonus and won funds. However, I was unable to withdraw my balance through normal means.
The site initially showed a bank transfer withdrawal option, which was my only available method. After attempting to process the withdrawal and waiting, this option later disappeared without explanation.
The casino later referred to a “technical issue with their payment provider” affecting withdrawals. Despite this, my request for a refund of my €195 deposits was still refused.
At one point, customer support suggested that I make an additional deposit using a different payment method and continue playing in order to access my funds, which I found unusual in the context of a withdrawal issue.
Customer support responses remained very generic and were often redirected to email without providing a clear resolution.
After several days of communication, I have now escalated the matter through mediation.
I am sharing this experience for informational purposes so that other players are aware of how such situations may be handled.
