Betsafe block my account after losing 22K$

[rezak]

Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!

See Related Threads:

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[3jokers]

It might be possible that they froze your account because you have a clear gambling problem. Especially after that chat. Also, I would just sit tight and wait for an explanation, they are probably reviewing your account as we speak.

 

[syntynyt]

$22K? with 15K here you can buy a pretty decent house! from my degen experiences, i never leave much money in account attached to credit card because i once lost them all and had to take loans from friends in order to eat. now i transfer them in savings account blocking access for X days from online homebank. for your own good and mental health, do the same next time. right when you think you have selfcontrol you don't.

 

[me_and_ed]

Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!

By the sounds of it they are doing you a favor, you may want to reevaluate your gambling and life position.

 

[maphesto]

@op:

You have an addiction for gambling. You have also agreed to this:

2.13
Betsafe reserves the right to close down existing accounts without explanation.

However, if you really wonder why they closed your account you can claim this:

9.5
The User has the right to access personal data held by Betsafe about him.

Ask their rep why they closed your account. Then, definately, ask Bryan to move you to the quit gambling group and close all your other casino accounts. Immediately. All your savings...22k$...you can never win that back. Get a new hobby.

 

[rezak]

I actually had quitted to be honest, played little here and there mostly freespins, but yesterday i just wanted to deposit something after i got the loan for appartment and it went like this. Now i have to pay this loan for next 10 years reminding my self. Note i only asked betsafe if they could offer me any cashback so i could withdraw atleast that, dosent matter how much as i am done playing.

 

[wobble33]

I actually had quitted to be honest, played little here and there mostly freespins, but yesterday i just wanted to deposit something after i got the loan for appartment and it went like this. Now i have to pay this loan for next 10 years reminding my self. Note i only asked betsafe if they could offer me any cashback so i could withdraw atleast that, dosent matter how much as i am done playing.

well you just got me looking into my betsafe account today, not had a great time here also recently, there for not deposited much lately also.
I have an internal e mail off them for a free 50 euro, so I took it, it was free £40. didn't win anything with it, but was nice gesture

 

[rezak]

I havent heard from the rep even he was online, also the CS at betsafe could not tell me why but they said they will be back to me later that day but it has gone 2 days, also they have closed all my betsson group account like betsson,casinoeuro, what will happend to my comps at betsson?

and also why do people sting me for problem gambling? yes i played all my money but that does not justify for a casino to ban me and take away my loyalty for my hard earned cash. This feels so much like hit and run by betsafe. i am sure many of you guys get cashback or bonus at 32red&nordic after loosing $1000 or even $500. Heck Nordicbet always treated me the best, Joakim always was there when i asked for cash back or comp when i had bad sessions.

 

[rshkrn]

I wish you had gone for a daily limit or something, were you depositing directly from your account? I mean even Neteller does not allow more than 10 transactions on a card in 24 hours depending on VIP level....

Either ways, that's a massive amount you've just lost and no amount of counseling or suggestion is going to help you immediately.

 

[chayton]

You didn't say how you deposited but it's possible that they're doing security checks - which is understandable IMO. I'm sure a person who hasn't deposited for some time and then deposits $22K within 5 hours is probably undergoing some scrutiny by casino security. For all they know, you could be laundering money or doing some sort of credit card fraud. They may have suspected someone hacked your account and drained your bank account.

But ouch....$22,000.

 

[paul7388]

ouch 22k is some loss but as others have said no wonder your account is blocked as most places would investigate that sum of money especially if customer never bets anywhere near it, but important thing is that now you have lost it accept it, worst thing you could do is try to get another loan and chase the money or you could end up in a real mess, that's the thing with gambling its so easy to lose control and bet money you cant afford, I learnt my lesson many years ago when I was new to online gambling, had no limit set and had £2000 in bank that I needed to pay something, only £2000 not $22k I know but at time was money I really needed, anyway after several £50 deposits a £1000 was gone, then before I knew it another £600 lost, was seriously feeling so ill and regretting it, deposited another £200 thinking ive blew it all so might as well empty bank, luckily I was by then betting big and hit few decent free spins rounds and withdrew £2,500 so ended up about £700 up but realised how stupid it was and what a mess id have been if id lost the £2000 , how id have explained it to missus ill never know but luckily I ended up in profit but learnt the biggest lesson ever, that was one and only time ive bet what I couldn't afford and never will again, worked out ok in end but vast majority of cases it wont, so be happy your accounts closed and id close any other accounts to make sure I never tried to win the $22k back or you could lose everything

 

[Wild Reels]

i'd be more concerned about losing 22k in 5 hours than my comp points.., i think most people here are quite savvy with gamblers (being 1 themselves) and that is why they are highlighting the point,

and given the initial deposit was 200 and ended up being 22k, do you not see any problem in that yourself?

betsafe are probably doing there own checks, if its an unusual change in deposting habits which it obviously is, and really its for your own benefit that they stopped you depositing any more,

the only point i do agree on is you should have been informed via email,

i msure most people have chased a loss at some point, ill hold my hand up and say i have, but if that goes pear shaped at some rational point you have to stop and leave it for another day/week/month.

 

[rshkrn]

Did you try getting help from the rep here? If not, please do so asap......Obv the casino is not going to refund the loss but maybe they can show some goodwill and agree to small % of cashback.....

what games were you playing...all slots???

 

[dunover]

I havent heard from the rep even he was online, also the CS at betsafe could not tell me why but they said they will be back to me later that day but it has gone 2 days, also they have closed all my betsson group account like betsson,casinoeuro, what will happend to my comps at betsson?

and also why do people sting me for problem gambling? yes i played all my money but that does not justify for a casino to ban me and take away my loyalty for my hard earned cash. This feels so much like hit and run by betsafe. i am sure many of you guys get cashback or bonus at 32red&nordic after loosing $1000 or even $500. Heck Nordicbet always treated me the best, Joakim always was there when i asked for cash back or comp when i had bad sessions.

It wasn't 'hard earned cash' though was it? By your own admission it was borrowed cash.

I feel your desperation here, and IF you hadn't been locked out and had got cashback (which is purely discretionary) what would have happened? You'd have carried on gambling, aiming to retrieve that 20k. If you'd got to 10k with it, you'd have carried on, blindly, your mind-set being 'only 20k will do'. Then you would have undoubtedly lost it and be back to square one and feeling even worse.

This is all down to you, but reading it still makes my stomach churn and demonstrates the value of monthly deposit limits that can be set instantly in your account. They protect both winnings withdrawn, and against bad losses like this.

Good luck in the future.

 

[rezak]

Thanks for the reply, ok here is the info Bet range early stage was $1-5 max and the max i betted in later stage was $20: i started betting 1-2$ with 200, on gonzo, i wanted to get one bonus or freefall, i didnt come untill i was down $2000, my goal was to get "one single good win" but it was impossible that day so i carried on and was down $2.5K, i then switched to Jackpot6000, wich also can pay back if you invest almost the money you have spent but no, nothing did work out it was so insaly bad return i think i had 2000spins on JP6000 without hitting anything and changed back to gonzo, also for the gonzo part i eventually got the bonus at $20 bet and paid $400, after i was down $12K i became desperate but i eventually stopped and left the site, 1 hour later i was shocked to see the bad returns so i logged back inn try to save my day to win at least something back as the loss already had passed 10K and ended with 22K loss and a blocked account. havent heard anything either from them, feel really terrible to be honest to be treated like this.


Also of course its hard earned money when i have to pay for termin pay for next 10 years! what i meant for the cash back is that they can keep my account locked if they wish so, but i truely hope they can arrange something like cashback back to the deposit option i used for deposit, of course they dont have to but i know they give high rollers cash back on their casino so why wouldnt they award me with some % back with so crappy payback %. for the last part yes i did had deposit limit everywhere on $100 max each day, the only place i didnt have was on betsafe and i regrett that now so badly...

 

[Finn]

You didn't say how you deposited but it's possible that they're doing security checks - which is understandable IMO. I'm sure a person who hasn't deposited for some time and then deposits $22K within 5 hours is probably undergoing some scrutiny by casino security. For all they know, you could be laundering money or doing some sort of credit card fraud. They may have suspected someone hacked your account and drained your bank account.

But ouch....$22,000.

Or it could be just some sort of "responsible gaming" policy.

Real high rollers who can afford it might deposit $22k in single deposit, but they don't deposit couple hundreds, and lose and repeat that "deposit, lose" dozens of times in few hours, that's sign of possible gambling problems.

 

[Janek12]

First of all, I would like to express that I commiserate with the OP.

But I would like to point out that judging by his information (20 USD bets), this was no horrible streak, mathematically speaking; nothing that occurs only once in a million sessions.

I myself experienced many times streaks of 500-800 spins without a bonus on slots such as Silver Fang, Avalon, Irish Luck (more than 1 000 spins without a bonus), Great Blue (around 1 600 spins without a bonus), Captain Treasure Pro (around 1 200 spins without a bonus).

If I bet 20 USD per spin I would have easily lost around 20 000 USD many times.

My point being - I understand that the circumstances leading to losing 20K may be complex but in any event knowledge is power and can help protect one from such losses IMHO, if one knows more accurately what one can expect.

 

[YouTubeSlots]

Im really sorry to hear this but i can feel your pain. I to am in debt about 6,000 so its not 22 grand but i work for minimum wage on a shitty contract and i am pretty much skint every month due to a few silly loans i blew on jackpotparty a few years ago. Look on the bright side of life your alive and have a roof over your head.

But i can understand how you did it because im the same. I don't like spending money at all in real life but when it comes to gambling i quite happily do 3 to 6 pounds a spin. Its fuckin crazy and getting used to betting at such high stakes is what gets you in a mess.

Hopefully you can get on a debt managment plan and still not be broke every month like me.

Good Luck buddy. All the best

 

[Mouche12]

I feel for the OP and I also understand Betsafe's action (i.e. blocking the account). However, it has been 2 days and no further information was provided - and as I read above, there is still some money in the account.

Betsafe is under a legal obligation to inform the OP without any further delay about the account closure and to return his money (what's left of it in his account).

 

[mrmark21]

Okay I just read your story and now I'm depressed for you 22K gone under 5 hours? That's awful! See I don't get addicted to playing because I couldn't live with myself if I spent that much money. That's enough to put a down payment on a small apartment over here. I hope you get some help. Also I agree with Mouche12 the casino should have really contacted you by now.

 

[slotplayer]

Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!

the bank does not have any daily limits on the amount you can spend?

 

[Nifty29]

Thanks for the reply, ok here is the info Bet range early stage was $1-5 max and the max i betted in later stage was $20: i started betting 1-2$ with 200, on gonzo, i wanted to get one bonus or freefall, i didnt come untill i was down $2000, my goal was to get "one single good win" but it was impossible that day so i carried on and was down $2.5K, i then switched to Jackpot6000, wich also can pay back if you invest almost the money you have spent but no, nothing did work out it was so insaly bad return i think i had 2000spins on JP6000 without hitting anything and changed back to gonzo, also for the gonzo part i eventually got the bonus at $20 bet and paid $400, after i was down $12K i became desperate but i eventually stopped and left the site, 1 hour later i was shocked to see the bad returns so i logged back inn try to save my day to win at least something back as the loss already had passed 10K and ended with 22K loss and a blocked account. havent heard anything either from them, feel really terrible to be honest to be treated like this.


Also of course its hard earned money when i have to pay for termin pay for next 10 years! what i meant for the cash back is that they can keep my account locked if they wish so, but i truely hope they can arrange something like cashback back to the deposit option i used for deposit, of course they dont have to but i know they give high rollers cash back on their casino so why wouldnt they award me with some % back with so crappy payback %. for the last part yes i did had deposit limit everywhere on $100 max each day, the only place i didnt have was on betsafe and i regrett that now so badly...

These days, cashback usually has a WR attached anyway...and the last thing you need is more playing.

I suggest you forget cashbacks etc, and accept the money is lost. Get to a gamblers anonymous meeting pronto, and exclude yourself from all your online casino accounts. Also, you should ask Bryan to place you in the non gamblers section.

You have a serious gambling problem. Whether it controls and destroys your future is up to you. One thing's for sure....if you don't stop now and get help, the cycle will repeat itself over and over.

 

[mathsboy1975]

Hello all, last night I had one of my worst day at betsafe, I played with 200$ deposit and had extremely bad run so I continued to make deposit to see if things will even out or at least one single good bous round on any of their slot, well 5 hours later I have lost everything I had in my bank account, I believe I had RTP around 30% or even lower and $22.000 gone from my savings. Of 22K$. FYI my biggest win was $800

Now after this I went to chat to see I could get any cash back or anything at all they said they will be back, today when I went to check my account I see they have blocked my account without any email notifications I even had some cash in my account.

So this is what you get after losing $22K, you get the hand into the face and "thanks for the money sucker" Please if you consider betsafe, play elsewhere than betsafe, as they seems very unprofessional!

I feel your pain. I once ragged £4.5K in an afternoon a few years back and I can still recall the ensuing feeling of self-loathing. However, I would be very very interested in hearing what they have to say on this matter if you ever get a resolution.

You say that you were 12K down and then took a breather for an hour before coming back and doing the last 10K. But you say it was only after losing the full 22K that your account was locked.

This seems odd to me that they did not actually lock it after the 12K loss during the hour that you were away from the site. It seems at the very least a little unfortunate that they only blocked the site once you had lost all of your available loan money. You seem angry about being blocked but If I were your in your shoes I would be more angry about the fact that they waited so long to block it. Had they blocked it after the 12K loss then you would still have 10K in your bank account which is better than nothing. I would also be pretty angry with my bank for allowing such a huge amount to be deposited in such a short amount of time. If this money was a loan as you say then it seems reasonable that you would not have a history of such large deposits and I would be pretty p***ed off at my banks anti-fraud detection as this could quite easily have been someone who stole your card making these transactions.

I once made a typo at betfair and attempted to deposit 2500 instead of 250 - this resulted in my bank card being temporarily blocked. During this time I was contacted by them by phone regarding the potential fraud issue.

I would certainly be interested in hearing betsafes account of why they blocked you after 22K loss but 12K loss was deemed OK. I am guessing that 12K is way in excess of your (previously) maximum loss in a day???

 

[Finn]

I would certainly be interested in hearing betsafes account of why they blocked you after 22K loss but 12K loss was deemed OK. I am guessing that 12K is way in excess of your (previously) maximum loss in a day???

Rezak's accounts got blocked only after he contacted customer service for a compensation/cashback. For compensation or cashback the customer service would have to look at deposit history, and when they looked at it, I guess they concluded that he had a gambling problem, doing "deposit couple hundred, spin, lose" repeat a dozens of times in five hours adding up to $22k probably led them to that conclusions.

If he had asked for compensation/cashback at 12k, I guess the customer service would have looked into his deposit history earlier, done the same conclusion, and blocked his accounts then.

 

[rezak]

Thanks for the reply guys i really appreciate it, I still haven't heard anything from them... They probably couldn't care less I guess..

I thank people who support this also for people that hate : listen I don't play a lot anymore we are all humans and do mistakes sometimes, I did huge mistake to deposit this money and gamble it away on really bad timing, I would also be very glad if I could get my play seen on numbers because I have been gambling many years and I have never ever seen such a bad payout in my life so after this all I asked was "can I get any comp for my play" and right after they blocked my account.

what also annoys me is that the rep have been online severe time and didn't take 2 min to actually say something to my 2 private message I sent him nor did betsafe CS as they say "the related department will contact you when they got time"


I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.

 

[spoton]

What you are asking for issn't a cashback in the way that casinos give players as a promo(The see it as a investment to get you to play more later), but rather that the casino should show emotions and give you some back to be kind, knowing that it is a big chance you have a gambling problem. And that puts them in a dilemma, as if they give you a bit of your losses back as a goodwill gesture, then they have to do it to everyone else blowing off money they shouldn't have spent aswell.

And i wish you good luck in the future. As you said its human to make mistakes, hope this ain't hurting too much. Being from the same country as you that amount ain't too many monthly wages.

 

[sandtag]

Rezak's accounts got blocked only after he contacted customer service for a compensation/cashback. For compensation or cashback the customer service would have to look at deposit history, and when they looked at it, I guess they concluded that he had a gambling problem, doing "deposit couple hundred, spin, lose" repeat a dozens of times in five hours adding up to $22k probably led them to that conclusions.

If he had asked for compensation/cashback at 12k, I guess the customer service would have looked into his deposit history earlier, done the same conclusion, and blocked his accounts then.

I agree with the people in this thread, having almost done this myself (Won 6k€ and played 2k€ back in the high of the moment, 2k€ being a months salary) but I do feel that the OP is being treated a bit harsh by betsafe. They did do the right thing and casinos cant be expected to monitor every singel players deposits but they did in fact make a 22k profit from him so it would be fair with like a 1k cashback at a reasonable wr. Though that could´ve been an enticement for OP to play even more (which concluded in the thread would just be bad in the long run).

To OP the best thing that you can do is face your loss (I cant even begin to expect the amount of self loath, but I feel for you), and take this loss as a leason (learning money) that you are not supposed to be gambling. 22k$ is a lot and at least for me it would take 3-4 years of saving to recuperate from such a loss and even more to heal mentally. I hope you learned your leason and keep in mind, life isnt all about money there´s so much more to it (this mentality can help you recuperate and avoid similar situations).

I do get a bit concerned with the rate of these "I lost xxk€" threads coming up (having in mind the thread where someone got tricked by their spouse that the casino took 20k of winnings and stole 1k when in fact the husband had played it all back), keep in mind that this is just the people that have been posting here in reality there´s a lot more of these stories. Again I cant comment on what the casinos are supposed to do to avoid these kind of situations but I do feel that this is something that at least the more reputable casinos needs to review.

 

[rezak]

What you are asking for issn't a cashback in the way that casinos give players as a promo(The see it as a investment to get you to play more later), but rather that the casino should show emotions and give you some back to be kind, knowing that it is a big chance you have a gambling problem. And that puts them in a dilemma, as if they give you a bit of your losses back as a goodwill gesture, then they have to do it to everyone else blowing off money they shouldn't have spent aswell.

I didn't open this thred because I want a comp since I probably would get a comp when i was down 10K the CS was happy to send something thru loyalty department when i stopped playing down circa $11K and told me to wait to tomorrow to get awarded for your cashback/bonus but next day i try to log in and its blocked , I opened this is because betsafe went all "shut" suddenly for no explanation to me and the CS wouldn't answer what is going on so this is why I opened this thred because it seems betsafe just want to make this "dead case" and I thank Bryan to have a forum like this or I wouldn't have any place to seek for help. when

BTW :i found my first chat receipt that is sent to my email, this is what they told me when i told them i have deposited 10K and lost it. its in norwegian but i have translated in english under it :

Hei, mitt navn er John.
John: Velkommen til kundesupport!
Hva kan jeg hjelpe deg med?
Me: Hei nå har jeg tapt altså over 60000kr gjort dette innskuddet da fortjener jeg bonus gjør jeg ikke det?
John: Det var jo ganske så ekstremt og veldig trist å høre, jeg forstår at du ønsker en bonus og jeg kan se det skulle ikke være noe problem å ordne det for deg, men dessverre så er ikke bonusavdelingen tilgjengelig nå på natten, men om du kontakter oss i morgen mellom klokken 8 på morgenen og midnatt så skal de være tilgjengelig og jeg vil tro du skulle kunne fått en ganske så fin bonus av oss da, dessverre har ikke jeg rettigheter til å kunne legge til noen bonus ellers skulle jeg selvfølgelig ha ordnet dette for deg.



Hello, my name is John.
John: Welcome to customer support!
What can i help you?
Me: Hey there, i have now lost over 60000kr in deposit dont i deserve bonus for this loss?
John: It was pretty extreme and very sad to hear, I understand that you want a bonus and I can see there would be no problem to arrange it for you, but unfortunately the loyalty department is not available now at night, but if you contacting us in the morning between 8 in the morning and midnight they will be available and I would think you could get a pretty nice bonus of us then, unfortunately I have not permissions to add some bonus otherwise I'd of course have arranged this for you right now.

 

[sigothx1]

The following post will probly get me hated, but you know what? I do not care. OP read this for the sake of your life.

Cashback? Casinomeister? Betsafe? NEVER LOAD THESE SITES AGAIN. EVER.

Gambling problem? No you dont have a gambling problem, you have a life problem, I have no pity for the loss, i have pity for the sake your going to have to work the next decade for one session of gambling, Stop acting like betsafe should give you anything back, Thats the absolute worst thing they could do, You need to wake up and smell the coffee, you have an insane impulse gambling problem, even people who have gambling problems would raise an eyebrow at your loss, not only did you lose a massive amount, it wasn't even yours to lose, you borrowed it, Im not going to sit here and make you feel better by siding with you, im going to do something better, by calling you out on your problem.

I have alot of respect for anyone trying to beat an addiction, my father to this day struggles with alcoholism, however you dont even sound like your bothered by the fact you just lost someones salary in 1 night, including my own.

Sit back, and think, what the hell have you just done to your life? Was it worth it? Tough questions maybe, but you need someone in your life, your real life, to help you, not some internet gambling forum.

i have alot of respect for casinomeister, and i genuinely take advice given if i can, but you do not need to be here, after losing that money the last site you need to be on is a gambling site, or gambling related site, i think bryan should put you in the non gambling list without question or asking to be put there, noone likes reading these storys and reguardless what betsafe does your problem isnt going to help itself being here.

Im not trying to come off rude or arrogant, ive lost more than i should just like most gamblers, but my entire bank balence? or borrowed money? never. and i think if that is what you do while gambling then its not for you, i wish you the best luck in the world trying to beat the problem, to quote someone i love "its still them and us, and im still on the side of us" i always want to read about people winning, and i dont want anyone to lose, but thats gambling, if you cannot control yourself then stop it immediatly, if this isnt a wake up call to you, then your life is going to be ruled by gambling and you only have yourself to blame.

 

[rainmaker]

I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.

I am not going to comment on this as I do understand you are in difficult situation.

However - based on your posts I do hope you will follow Nifty's advice. Best of luck rezak.

 

[sandtag]

The following post will probly get me hated, but you know what? I do not care. OP read this for the sake of your life.

Cashback? Casinomeister? Betsafe? NEVER LOAD THESE SITES AGAIN. EVER.

Gambling problem? No you dont have a gambling problem, you have a life problem, I have no pity for the loss, i have pity for the sake your going to have to work the next decade for one session of gambling, Stop acting like betsafe should give you anything back, Thats the absolute worst thing they could do, You need to wake up and smell the coffee, you have an insane impulse gambling problem, even people who have gambling problems would raise an eyebrow at your loss, not only did you lose a massive amount, it wasn't even yours to lose, you borrowed it, Im not going to sit here and make you feel better by siding with you, im going to do something better, by calling you out on your problem.

I have alot of respect for anyone trying to beat an addiction, my father to this day struggles with alcoholism, however you dont even sound like your bothered by the fact you just lost someones salary in 1 night, including my own.

Sit back, and think, what the hell have you just done to your life? Was it worth it? Tough questions maybe, but you need someone in your life, your real life, to help you, not some internet gambling forum.

i have alot of respect for casinomeister, and i genuinely take advice given if i can, but you do not need to be here, after losing that money the last site you need to be on is a gambling site, or gambling related site, i think bryan should put you in the non gambling list without question or asking to be put there, noone likes reading these storys and reguardless what betsafe does your problem isnt going to help itself being here.

Im not trying to come off rude or arrogant, ive lost more than i should just like most gamblers, but my entire bank balence? or borrowed money? never. and i think if that is what you do while gambling then its not for you, i wish you the best luck in the world trying to beat the problem, to quote someone i love "its still them and us, and im still on the side of us" i always want to read about people winning, and i dont want anyone to lose, but thats gambling, if you cannot control yourself then stop it immediatly, if this isnt a wake up call to you, then your life is going to be ruled by gambling and you only have yourself to blame.

Why would it get you hated? You stated a very good point, a gambling problem is when the player still has a bit of self-control but doesnt respect the money; For example when I won 6k€ and only withdrew 4k€ due to the high of the moment or when you make a couple to many deposits (like 100€ instead of that 20€). After reading your post I would say OP has a lifeproblem manifested in gambling, it might aswell has manifested in drugs or alcohol hence why your argument is very valid. Loosing your whole life isnt just a "gambling problem" it´s a destructive behavior, all though gambling is very risky since (pointing to my last post) it can bring forth these destructive patterns of which I spoke my concernes with in my earlier post.

To stay on the original topic though with regards to OPs last post I think that Betsafe are obligated to throw him a bonus based on the chat log. Not that I would recommened Op to pursue this but if the support told him he could have a cashback (especially seeing how he should be entitled to it with the rtp he got) then he should have it, they can close his account afterwards but they should honor their word.

Also as the player is from Norway 60K nok shouldnt take a decade to come back from as the average wage there should be like here in sweden (~20k nok), but not knowing OPs personal economy I cant really say much more then mere
assumptions.

Edit: TLDR: OP should be entitled to the cashback as the casino should honor their word, but read the posts here and consider if you should pursue it or just let gambling go as a whole. I recommened the latter.

 

[sigothx1]

In normal circumstances, id agree a cashback bonus would be fair due to the loss entailed, but to me and maybe its a wrong view, its like an alcoholic being told, well you bought 2 bottles of whisey every day for the past 100 days, heres 20 free more bottles, is it going to help him? No, same could be said about drugs and any other form of addiction, i just dont think in the long run any kind of bonus is going to help him beat the problem he blatantly has.

 

[Nifty29]

Thanks for the reply guys i really appreciate it, I still haven't heard anything from them... They probably couldn't care less I guess..

I thank people who support this also for people that hate : listen I don't play a lot anymore we are all humans and do mistakes sometimes, I did huge mistake to deposit this money and gamble it away on really bad timing, I would also be very glad if I could get my play seen on numbers because I have been gambling many years and I have never ever seen such a bad payout in my life so after this all I asked was "can I get any comp for my play" and right after they blocked my account.

what also annoys me is that the rep have been online severe time and didn't take 2 min to actually say something to my 2 private message I sent him nor did betsafe CS as they say "the related department will contact you when they got time"


I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.

You haven't got a clue buddy.

I had a little sympathy for you, even though you're blaming everyone else when it's all down to you, but then you crossed the line and starting taking potshots at rainmaker.

Rainmaker, like any affiliate, takes the risk that high rollers will either make them a nice profit, or wipe out their earnings for the entire month. There's nothing wrong with that, and nothing wrong with him having a view about RESPONSIBLE gambling I.e. the opposite of what you did.

All you're doing, once again, is lashing out at someone else in an attempt to convince yourself that it's not really all your fault. Well....IT IS. 100% in fact. It doesn't matter one iota whether someone else makes money from your irresponsible behaviour or not...it's totally irrelevant.

Get a grip and stop trying to deflect everything away from yourself as the instigator of this entire issue. It's pathetic.

I hope the casino gives you squat. I won't be shedding any tears for you.

 

[rezak]

You haven't got a clue buddy.

I had a little sympathy for you, even though you're blaming everyone else when it's all down to you, but then you crossed the line and starting taking potshots at rainmaker.

Responsible gaming? What are you talking about?? You really think casino make money from responsible gamblers? 99.9% of all gambling related business run their business thru people who gamble too much, so please don't try to polish this with your nonsense.

I don't need your syphaty, I have read enough your past post to know how you always go attacking people and send your negative energy thru your posts. You also have legendary status of people have used "ignore bottom" and im one of them after this post.

 

[randomiam]

gaming restrictions and compo

from what ive seen you should try like 10% back well that would be the right thing for a casino to do if you where a "new player" there as they did not know you where i high roller and there was not even a courtesy call or check up call after ten thou it was irresponsible or them not to do so as you where a new player at those amounts a casino should be contacting the player and double checking he is in right mind and state to play.

The rtp was very very low and any decent site should compensate for that i had a bad run on thunderstruck 2 the other day lost $140 1000 spins no free spins. im a low roller these days and that's like my weekly bankroll i contacted the support told them about my run and the gladly gave me a $10 14% bonus and a friendly chat with that i won $150 and cashed out got the wd flushed. (32 red group casino)
betsafe should be decent about this and refund some of the cash to your bank and block your account from further use
they did not do enough to stop a problem gambler most other casinos would contact they player at that spending or have new depositor limits set
i dont think you should get all your money back as you lost it and it sucks more balls than a cheap porn star but you should get 5 to 10% back as cash as a goodwill gesture look at it this way they blocked you account gave you no reply if you where a REAL high roller they wouldn't of done that.
they would of tried to entice you to play more with them
they locked it because they saw a problem with your gaming and they should of done something earlier after $1 bets went up by a huge amount as that shows chasing the losses

sorry for the long post guys

 

[rezak]

As mentioned before after I spent $10K (60K kr) then I went to CS and asked if he had any bonus /cashback and he told me the loyalty department is not here at the moment but they will credit me when they arrive, so i logged out, circa +1 hour later I logged in again and lost another 12K (Total 140.000kr or $22K) (to set in perspective my biggest win was 5000kr which is same as if you deposit $140 and biggest win 5$ with tons of dead spins) the chat script :



Hello, my name is John.

John: Welcome to customer support! What can I help you?

Me: Hey there, I have now lost over 60000kr ($10K) in deposit don't I deserve bonus for this loss?

John: It was pretty extreme and very sad to hear, I understand that you want a bonus and I can see there would be no problem to arrange it for you, but unfortunately the loyalty department is not available now at night, but if you contacting us in the morning between 8 in the morning and midnight they will be available and I would think you could get a pretty nice bonus of us then, unfortunately I have not permissions to add some bonus otherwise I'd of course have arranged this for you right now

 

[mrmark21]

Okay can we all just try to go a little easier on the Op. I know you have to be cruel to be kind. But the Op must be having a terrible time at the moment and that approach is probably only going to make him feel worse. Try to have a little empathy. Try to put yourself in the Op's shoes.

The Op still hasn't received a response from Betsafe or the Rep. Apparently the Rep has visited the forum several times. They really need to resolve this issue.

 

[Nifty29]

Okay can we all just try to go a little easier on the Op. I know you have to be cruel to be kind. But the Op must be having a terrible time at the moment and that approach is probably only going to make him feel worse. Try to have a little empathy. Try to put yourself in the Op's shoes.

The Op still hasn't received a response from Betsafe or the Rep. Apparently the Rep has visited the forum several times. They really need to resolve this issue.

No.

They are being completely unreasonable and even attacking members like rainmaker FFS...just because he's an affiliate, and it's somehow "his fault" that the OP is a compulsive gambler.

The "terrible time" they are having is their OWN fault entirely. If they came here saying as much, instead of pointing the finger at everyone else, then I might agree a little sympathy might be in order (as I stated earlier that I DID).

Sorry.

 

[Tirilej]

rezak, I thought you were one of the young guys in here. You're not. You're a grown up man and you should know better.
I can understand how ashamed you are over losing your control like this, but you did it, and there is nothing you can do to reverse it.

From now on if you would continue to play you would always remember this loss and always try to win that money back.
You do know that gambling should be for recreational purpose? Something fun you do where you have the chance to win at the same time.
It won't be fun again for you.

No need to post any chat in here. You know that the guy who works there have to try and be friendly, but he is not in a position to make any decision.
The same goes for the rep here. We don't know his position in the company, and he maybe just are in reading the forum on his free time and wants to wait until Monday with responding.

Let it go, face the consequenses, look for help and stop gambling.

 

[mrmark21]

No.

They are being completely unreasonable and even attacking members like rainmaker FFS...just because he's an affiliate, and it's somehow "his fault" that the OP is a compulsive gambler.

The "terrible time" they are having is their OWN fault entirely. If they came here saying as much, instead of pointing the finger at everyone else, then I might agree a little sympathy might be in order (as I stated earlier that I DID).

Sorry.

No worries, I understand. I disagree but I understand. While I think it's a shame you cant empathize with the Op you are most certainly entitled to your own opinion

 

[mathsboy1975]

Thanks for the reply guys i really appreciate it, I still haven't heard anything from them... They probably couldn't care less I guess..

I thank people who support this also for people that hate : listen I don't play a lot anymore we are all humans and do mistakes sometimes, I did huge mistake to deposit this money and gamble it away on really bad timing, I would also be very glad if I could get my play seen on numbers because I have been gambling many years and I have never ever seen such a bad payout in my life so after this all I asked was "can I get any comp for my play" and right after they blocked my account.

what also annoys me is that the rep have been online severe time and didn't take 2 min to actually say something to my 2 private message I sent him nor did betsafe CS as they say "the related department will contact you when they got time"


I just want to add this to : What is funny is for example rainmaker make "like" on post that says "you should stop and you shouldn't get any cashback" in same time he runs affiliate site and if i lost my 22K thru his link he would be very happy for his 40% commission... double standard I guess.

Whatever your feelings right now, taking a pop at other members is not going to help you. It is only 3 days since your original post - it is also the weekend and perhaps you are not getting a response because key members of staff are not present over the weekend. It is also quite possible that they are taking their time in deciding what to do in order to make the "right" decision. I am guessing that people losing 22K in 5 hours does not happen that often for comparatively low rolling customers. Perhaps they are simply weighing up certain options (and that will probably include not giving you any cashback) before making a decision.

I think you probably need to get into the mindset that you will get nothing back. Bad runs happen - it is just bad luck that yours coincided with a time that you were playing at 20$ a spin. If I were you I would stand back completely - even close your account here as any criticism you receive is clearly not helping.

Accept it has gone and if they are good enough to give you cashback take it. For your own sake, move on.

 

[dunover]

If this substantial loss stings the OP into never gambling again, it will be cheap in the long run. He states 10 years to pay it back, well every week or month in that 10 years he should take note of the pain as he makes his payment (which over 10 years would be 183 $ per month) and treat it as a reminder. I just hope 183$ is not too crippling in relation to his other outgoings.
The casino is not obliged to give any cashback, and it would be unwise for them to do so, as it would get his hopes up and perpetuate more gambling. The money has gone, for ever. He needs to accept that. Yes, an affiliate may have done well from his actions as has the casino. Whomever get the benefit from his 22k is neither here nor there - it has gone. There is no get-out clause for the OP. Instead of thinking about the past he needs to plan the future - you don't get action replays in life unfortunately.

 

[Balthazar]

$22k + interests over 10 years, and that's not even counting the money that, I assume, OP will need but no longer have.

Top contender for the most depressing thread I've read on CM.

 

[rezak]

Accept it has gone and if they are good enough to give you cashback take it. For your own sake, move on.

I will fully accept this, this is not what this thred about, i don't know how many times I have wrote this but my main question is why betsafe have locked my account and why didn't they notify me when i got blocked day after? I also want my wager and payout percentages, and last not least why don't betsson rep reply to my private message?

Is this behavior done by reputable casino accepted among players here at casinomeister as long as he get pre stamped&judged "problem gambler"?

 

[onkel]

Rezak - they are either worried that the funds deposited are "not legit", and are investigating that. Or they've closed your account because your behaviour exhibits the traits of a problem gambler (which per their license forces them to put a block on your account).

Either way you shouldn't be surprised that your account is locked, and will hear from them soon enough.

 

[wobble33]

well just off topic a little bit here, betsafe are getting lot longer for withdrawls too! I have had a bit of a bad time here lately too. lost about £2.5k lately. so I deposit £650 last night, wow manage to wd £800.

its being under pending for near one day now. I used to get it off them within mins to my neteller before! obviously they waiting for me to reverse it. I know you read this thread. come on betsafe get it processed!

 

[skiny]

Nobody has the right to play at any casino. It's entirely up to any casino who they let play there and casinos have the right to close or lock any account they choose.

Personally, I think if a casino is going to close an account the account holder should be given an explanation. Apparently this account was locked on Thursday. I'm not sure why no explanation was given at the time but one may be coming after the weekend. In my opinion, giving no explanation regardless of how obvious it may be is unacceptable.

That being said, if I lost even a fraction of that $22,000 in one night I would be finding a new casino to play at anyway. Why on earth would anyone continue pounding away at a casino that's obviously sucking his bank account dry? I would think if a person lost that much money in one night they would want the account closed. If it happened to me, I would never want to see that casino lobby again.

As for a cash back bonus, bonuses are given at the casino's discretion. I don't think the OP is eligible for a bonus if the account has been closed. Especially if the account has been closed because of a fraud investigation or a suspected addiction. No reputable casino is going to give a suspected gambling addict more money to gamble with.

Still, if it was my account I would like to have been told why.

 

[The Dude]

I've taken a preemptive strike and placed Rezak in the non-gambling user group for his own good. I've also moved the thread to here so he can still participate. I'll check more into this on Monday. I'm off today so I haven't spent too much time reading this thread.

 

[rena35]

Why wait for 22k before locking the account?

 

[P.V.]

What kind of bank allows 22K to be withdrawn in five hours?