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Baptism by Fire - success Borgata Casino - New Jersey USA

The Dude

The artist formally known as Casinomeister
Joined
Jun 30, 1998
Location
Bierland
Let's welcome Borgata Casino - our first US based casino EVER!

They host a myriad of IGT, Amaya, and bwin.party games. You must be located in the State of New Jersey to play! Please welcome the casino rep Jason :D
https://sussexmskpartnershipeast.com/forums/members/

And all you New Jerseyans (and folks who are visiting the great Garden State), you can sign up here:
https://sussexmskpartnershipeast.com/goto/?c=borgatacasino

AMAZING!! I go there at least 6 times a year! Too funny...wish they would open up the state lines though...it would be more fun to play there from home once in a while. See you next month!


.
 
I would be interested to know if players outside New Jersey can set up accounts - play for fun (and later, when traveling through, play for real)?

Also, if someone has a loyalty account with Borgata's B&M casino, is that associated with an online account/how is that associated? And what kinds of perks accrue to real play?
 
well for any USA players in New Jersey that looks a great casino. Being nosey I looked at it and see that you can actually collect online winnings in cash instantly with no fees at their land based casino. Now that's finally great news if you live in that state. No getting charged loads and waiting weeks panicking hoping a cheque will arrive, maybe its the start of better things.
 
Firstly, welcome to the forum Jason.

Being as I am the only member (so far as I have seen) that plays these new New Jersey casinos regularly I guess I better get the 'fire' part of the BBF rolling.

I was one of the earliest to register and play at Borgata's on-line casino and there was a lot of hiccups early (to be expected) but I must say I was not satisfied at all with their support and IMO if you don't have good support you have nothing. The agents I dealt with were not particularly knowledgeable about the software and did not seem to have the authority to do anything other than forward questions up to a higher level. While this seems to be becoming the norm elsewhere it is not for the others in NJ.

So, basically, my question is who provides the support (Borgata? Bwin? Other?) and are there issues which Borgata's support can not or will not deal with which must be elevated to Bwin's headquarters?

On a side note, as a State regulated casino there should be no reason why any information concerning ownership or administration or any aspect of casino operations can not be disclosed. If I am incorrect please tell me and I will search the relevant State regulations.
 
Hello Everyone


Hi everyone,
Thanks for the warm welcome. I wanted to introduce myself and help answer some of your questions. My name is Jason Frank and I'm the Online Casino Director for BorgataCasino.com. Though we do have a support center and you can reach them anytime at [email protected] or 877-448-5833, you should feel comfortable also trying me here at this forum. I will check it regularly and respond as quickly as possible.

I'd like to respond to a few of the items brought up thus far. If I miss anything, please do feel free to let me know.

1. Who is BorgataCasino associated with - we are in partnership with Bwin.Party. We use their casino client and through it offer our customers BorgataCasino.com and BorgataPoker.com.

2. Support - Our support center is both shared and independent. Meaning we are located at the same facilities (in India and Bulgaria) but have our own support team. Unfortunately because Bwin.Party manages the support centers and teams, we are not able to bring in our own personnel or management. The US regulated market is new and with it comes a lot of red tape and this causes some confusion with support staff as they need to learn about a whole new market and a whole new product. The good news is this. Firstly, they are getting better at dealing with our customers and we are getting better at helping them learn. Secondly, over the course of the year support will be relocated and fully managed in the US, specifically NJ. When that happens, you'll notice a significant improvement in the quality of support. Though it can be frustrating for now, please bear with us as we are only a few months old and both Borgata, Bwin.Party and our support teams really do mean well.

3. US Markets - Currently NJ, DE and NV are the only states that have legalized online gaming. NJ is by far the biggest market but others will no doubt open up in the coming years. There are 9 other states that currently have legislation pending including Illinois :). To find out more about your particular state, you can do a Google search or perhaps contact your local state representative. I know that sounds like a canned response, but to be honest it's complicated and every state will work differently and it's too hard to go into via a forum. NJ currently has legislation pending that would allow us to accept intra state online gaming. Of course that will depend on each state's rules but I'm pretty confident that other states will follow suit soon.

4. Geo Location - For those of you that are in New Jersey and wish to play, the legislation does require two things from players. First, to play real money you need to be physically located in NJ. You don't need to be a resident, just physically here. In order to do that, all NJ casinos require you to pass through a Geo-Location filter which basically triangulates your position to ensure you're actually in NJ. You must have a wireless router connected to your computer and at least two unique wireless connections VISIBLE to your wireless router or device. So, if you live in an area without neighbors who have wireless routers you may have problems. This is all new technology (in terms of integrating with gaming platforms) so it hasn't been smooth sailing, but adjustments to the system are being made all the time and it has significantly improved. You can also play via your mobile device and this may automatically fix some of these issues.

5. KYC - The second item required is to be verified as yourself. KYC stands for Know Your Customer. The only way to do this is to verify your name, Social Security Number and address. Sometimes if all three items don't match official records you will not be verified. Sometimes its as simple as making sure your name is spelled as it is on your SS# card or using a previous address if you've moved recently. You can also send/scan copies of your official documents directly to customer service and they will manually verify you. Though this may seem like a big deal, it's actually for your benefit to go through this process. This is actually what makes NJ online gaming regulated and protects players.

6. Free Play/Out of State Play - Legislation has just been modified to allow for out of state free play but it will take a bit of time for the programming to be completed and approved. But once it is ready, we will launch it. I'll keep this forum posted with any updates.

In the interest of making this as short as possible, I'll take leave now. Do feel free to post and I will respond. If you are having difficulties with support, please post with as much information (including the agent's name if possible) and I'll take care it.

All the best,
Jason
 
Contact info


You can also reach me on Skype at kingjasonfrank. If I'm not available I'll respond as soon as possible.
 
I live in NJ, and I'm currently trying to test out the Borgata's online casino. So far my only feedback is that the (geo-location) software is pretty unreliable. You can't play if it doesn't work, and so far today, it doesn't work. I've tried two different browsers and the dl'd version. I did get to play a little bit last night, so if anyone has any questions on the user experience, please feel free to ask!
 
I live in NJ, and I'm currently trying to test out the Borgata's online casino. So far my only feedback is that the (geo-location) software is pretty unreliable. You can't play if it doesn't work, and so far today, it doesn't work. I've tried two different browsers and the dl'd version. I did get to play a little bit last night, so if anyone has any questions on the user experience, please feel free to ask!

Hi there,
Just as a follow up, geo location is new, but it should be working much better now than it was during launch. If you are still having problems getting geo located correctly (assuming you are playing from NJ) try contacting our customer service. If it still isn't working or you're having strange problems, please let me know here and I'll look up your account specifically to see where the problem may be.

You should also know that while the software is attempting to geo locate you, you may see a pop up message that you are not in NJ, but wait another 20 seconds or so and it should let you in. Sometimes the message is premature as it looks for your instant verification where as the signals to verify the triangulation take a bit longer.

thanks,
Jason
 
Hello what is that about legislation that prevents players from other countries to play in those new US casinos, will that be ever changed?

Hi there,
There is actually legislation now attempting to legalize international gaming in NJ. You can read the bill here
You do not have permission to view link Log in or register now.


I'll keep you posted if we hear anything new.

Thanks,
Jason
 
Should borgata fail the baptism by fire for suing phil ivey? Not owning up to your own mistakes is not something accredited casinos do. Let alone, refusing to pay, and even suing a patron who did nothing illegal.
 
Should borgata fail the baptism by fire for suing phil ivey? Not owning up to your own mistakes is not something accredited casinos do. Let alone, refusing to pay, and even suing a patron who did nothing illegal.

Speaking to our defense, this is an issue that pertains more to the land-based casino than the online gaming component, and is a decision that happened well above this office. We wouldn't even be prepared, or in a position to comment on the above.
 
Speaking to our defense, this is an issue that pertains more to the land-based casino than the online gaming component, and is a decision that happened well above this office. We wouldn't even be prepared, or in a position to comment on the above.

This kind of isolation is how Borgatacasino.com lost me as a customer, Borgata Casino in Atlantic City lost me as a customer, and Discover Card has lost any possible potential of ever getting me as a customer. Wherever the name Borgata is displayed you will be thought of as being part of one entity.

I had a problem with Borgatacasino.com and could not get any satisfaction from their support so I contacted the land based component to let them know I was having a problem and they said that has nothing to do with them.

I signed up for an account with the pre-paid Discover card that Borgatacasino.com recommends and had a problem with them (still ongoing). I could not get any satisfaction from Discover support so I contacted support at Borgatacasino.com, same answer, that has nothing to do with us.

I feel the land based casino is at least partly responsible for who they selected to carry their name into the on-line business and how they conduct that business. I also feel Borgatacasino.com is at least partly responsible for who they recommend to their customers and how those companies handle the customers sent to them.

I don't know how things are going now but judging by the early financial reports from the NJDGE Borgatacasino.com is doing just fine without me but all the early finger-pointing and non-responsiveness totally put me off.

All that being said I still hope Borgatacasino.com makes the grade here and becomes accredited and I hope the others follow for the sake of our State's and Country's foray into this business.
 
Offshore comes to US

Why are they promoting here? Sites that have affiliate links from what I've seen must be licensed in N.J..

You do not have permission to view link Log in or register now.


Unless the law has changed I'd remove their ads and remove them from Baptism by Fire too.

If I'm wrong the Borgata rep can reply, can anyone be an affiliate for your site without a N.J. license?

You do not have permission to view link Log in or register now.


I could in fact be wrong but I don't think so therefore I don't want site operators being sucked into advertising these sites when they should be licensed.
 
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While I think it's interesting to read information from the borgatta rep, I don't understand why they would try to be accredited on this website. They are a licensed, regulated casino in the state of new jersey. That'S all I need to know if I want to play there.

Would I worry about not getting paid if I won? Absolutely not, so it just seems strange that the borgata casino would even be rated or part of a group of online casinos that you may or may not trust. I would really be surprised if harrahs or trump casinos tried to become accredited here. For me, it just doesn't matter because their business, reputation and regulation says it all.

It's just an opinion, but I feel they are in a completely different league and really should not even be trying to be on any list here. If they want to be rated, it should be compared to other online casinos in nj but I would be extremely confident they would all pay and in a timely manner.
 

While these are valid points, keep in mind that even in jurisdictions where online gaming is 100% legal, that there are online casinos that are advised against here due to any number of reasons. So while being accredited by State of New Jersey authorities is an excellent stamp of approval, it doesn't encompass everything.
 

I think they might be going global in the future as New Jersey is trying to pass a law that allows international online gaming or something to that effect. If it does then being accredited here would give many players the confidence to give them a shot.
Casinomeister is probably the number 1 site online dedicated to player advocacy and is quite prestigious. Any casino worth their salt should want to become accredited here as that would show its dedication to providing a great service to its players. Just my opinion:)
 
I think ceasars has an online casino available outside the u.s. and wouldn't need to be
On an accredited list in order for them to attract many players. Their brand name is all that's needed. The borgatta doesn't have as large a prescense outside of n.j. in my opinion.

This would be the only reason I would imagine they would be on this website...for exposure and advertising. Trump, harrahs, ceasars are all in las vegas and atlantic city and their brands are known internationally. I just don't see them attempting to become accredited here. Time will tell, but can't see them getting involved at all.
 

Hi there,
Anyone who wants to apply for a vendor license can be an affiliate. You simply need to be approved. With a vendor's license you can have a simply flat fee deal where should you choose to apply for an ancillary license you can also have a CPA deal. Rev share deals are not approved as of yet.

Borgata is very diligent about who becomes an affiliate so all sites that are advertising for us currently do have the required licenses.

Hope that helps, let me know if you have any additional questions,
Jason
 

Hi there,
I am intrigued by your comments and I wanted to respond to with a straight forward answer. So, the first answer is simple. We want exposure. Casinomeister is a well established, trusted site and being associated with them is an honor for us if only for that one reason.

Another reason is because we'd like to engage the NJ population in a public forum where we can openly respond, deal with issues, read constructive feedback from casino players, etc. We considered opening our own forum but why reinvent the wheel? This is a great place for us to interact and I hope that as regulated online casinos acquire more traction, we can engage more players here.

Finally, though we are regulated, that doesn't always mean much to US players. There are a lot of thriving non regulated casinos available and while in the long run I believe regulated sites will be the only trusted choice, in the short term that is not the case. As long as players keep getting paid on time from unregulated sites, they will have some important advantages over us. We need to prove our case that regulated online casinos are the better choice and where better to do that than here with Casinomeister?

I'm always happy to answer any additional questions so feel free to ask if you have any. Otherwise, we check this site regularly and respond to all relevant posts.

Thanks,
Jason
 
Why are they promoting here? Sites that have affiliate links from what I've seen must be licensed in N.J..

....

I could in fact be wrong but I don't think so therefore I don't want site operators being sucked into advertising these sites when they should be licensed.
You should have asked me that. I didn't see this until now. :D

I have a NJ Vendor license VIN 87275 - so yes, Casinomeister is authorized by the state of NJ to provide advertising for Borgata Casino.
 
Should borgata fail the baptism by fire for suing phil ivey? Not owning up to your own mistakes is not something accredited casinos do. Let alone, refusing to pay, and even suing a patron who did nothing illegal.
That's just plain silly. The court will make a decision on this - not you, not me. It has nothing to do with being accredited here.


Just because you are licensed and regulated doesn't mean that you will always make the right decision when it comes to fair treatment of players. Betfair, Ladbrokes, William Hill, Betfred are all comparative counterparts to the likes of Borgata, and they have made their share of mistakes. The Accreditation at Casinomeister is a two way street - representatives from the casino are connected to one of the largest and most established player communities. And the website itself is pretty awesome as well :D

But the Casinomeister community can offer the casino a vast amount of sage advice - and criticism, which IMO makes a more level playing field for the punter, and a better place for all.
 
You should have asked me that. I didn't see this until now. :D

I have a NJ Vendor license VIN 87275 - so yes, Casinomeister is authorized by the state of NJ to provide advertising for Borgata Casino.


Oh I see - 87275, Blitz21 GNBH & COKG.:thumbsup: I made history I think a month or so ago by being the first site to ask to withdraw their license in Nevada & New Jersey.;) Startups can't compete in an unfair playing field and I disagree with many current procedures but that's another thread for another day.
 
A question for Bryan and/or Jason. If Borgatacasino were to become accredited here and a player had a problem is there any indication that Borgatacasino would be legally able to participate in the PAB process?

Would they be permitted to share info with a third party such as Casinomeister?

In the case of a player who has filed a complaint with the NJDGE would the casino be able to reach a conclusion different to what the State may say?
 
A question for Bryan and/or Jason. If Borgatacasino were to become accredited here and a player had a problem is there any indication that Borgatacasino would be legally able to participate in the PAB process?

Would they be permitted to share info with a third party such as Casinomeister?

In the case of a player who has filed a complaint with the NJDGE would the casino be able to reach a conclusion different to what the State may say?

I think we'll have to cross that bridge when we get there. It could be a simple process like signing a NDF, or possibly just making an exception since they have certain restrictions. I'm not too concerned with this since we receive relatively few PABs that involve the Accreds that have high ranking scores - so I'll just deal with that when/if it comes.
 
I had a bit of a rant concerning Borgatacasino.com and I must say that the rep. Jason addressed my concerns in a satisfactory way (no, he didn't pay me off).

The fact is I will never be able to completely divorce myself from anything Borgata-related (see my review of their B&M casino here => https://sussexmskpartnershipeast.com/forums/threads/local-b-m-reviews.59062/) and I'm sure that with a little nudge here and there plus the support changes they have made their on-line incarnation will be a fine addition to the CM family.

As long as they are willing to listen to the concerns of their players I'm willing to give them another go.
 

I think many u.s. players know just how important regulated casinos are, they just have no choice. They play where they accept u.s. players but most likely would prefer to play at a licensed casino. I know I would if I could. The players are not protected in any way by playing at unregulated casinos such as rtg casinos but untilthings change for them, things will continue this way.

What would really interest me is the progress nj is making with other states to allow residents from pa for example to play at borgatta online. I'm interested in playing somewhere where audits are conducted by reputable companies and the casino will pay to u.s. bank account within 2 to 3 days....and is licensed and regulated. When this happens, the floodgates will open. It's up to the state lawmakers to make this happen as it will change the game for u.s. players and many unregulated online casinos.
 
I had a little go at Borgatacasino this weekend and had some nice luck along the way, nothing huge but enough to manage a nice 4X-my-deposit cashout.

borcashout.webp

Here was a $183 (122X) win from a $1.50 spin on Candy Store....

bornicewin.webp

Anyways, withdrawal request submitted at 9:27 PM on Sunday night (5/11) via ACH and the funds were in my bank by 6:00 AM this morning (5/13) so that's about 33 hours. Withdraw was automatically flushed instantly, no docs requested, and no fees from Borgatacasino or my bank. I will also add that the download client worked flawlessly and I experienced none of the disconnects that plagued it earlier. Overall, no problems whatsoever.
 

Hey John! Glad to see things are working out in your favor :-)
 
I'm curious how CM feels about the letter that was issued by New Jersey to an affiliate to suspend promoting the online properties not licensed by the state of New Jersey? You can read the appropriate information here xxhttp://www.gpwa.org/forum/n-j-dge-tells-affiliates-not-promote-illegal-sites-217658.html

Are you going to remove all the properties here that aren't licensed by the state?
 
So, it looks as Borgata is good to go. Any dissenters - please voice your objections. But as far as I'm concerned Borgata has breezed through.

A momentous occasion is indeed upon us (US). Come on Bryan, say those words that we, in the forbidden zone, have been waiting to hear for thousands of years (well it seems like it). The Champagne is chillin' in the bucket!

champagne-restaura_2087298b.webp
 
I'm curious how CM feels about the letter that was issued by New Jersey to an affiliate to suspend promoting the online properties not licensed by the state of New Jersey? You can read the appropriate information here xxhttp://www.gpwa.org/forum/n-j-dge-tells-affiliates-not-promote-illegal-sites-217658.html

Are you going to remove all the properties here that aren't licensed by the state?

Gotcha here:
https://sussexmskpartnershipeast.com/forum...sinos-vs-unlicensed-properties.62618/?t=62618
 
So, is that it?

No big announcement?

Well, that was rather anti-climactic!

:clap::yahoo:Anyways, if you are now accredited here I would like to welcome Jason Frank and the team over at Borgatacasino.com to the CM family.:yahoo::clap:

Now go use your ample resources to give New Jersey the best selection of games you can.

P.S. and will somebody please give me something from the Wizard of Oz collection?:eek2:
 
What a pleasant surprise! I wish I had of seen this 2 days ago because I was looking for a real good new casino. This is about to be my new favorite!

Eta: You have to be a NJ resident...of course!
I have the worst luck ever.
 


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