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Casino Napoli accepting UK players without a UK Licence

T

thesea123

On a Break
Joined
Sep 25, 2017
Location
Earth
Okay, so the biggest complaint I have is against myself as I was a complete idiot as you will see if you read on...

I checked out the Casino Napoil site after seeing it recommended on another site. Once on the Napoli site I went straight to the bottom of the web page to read all of the gubbins regarding who owned the casino, which group it was associated with and details of the UK license (I am a UK player).

Thing is, all of the important info was obscured but a 'Chat support' tab. All of a sudden, without my prompting, I found myself in a chat session with a Casino Napoli rep.

The rep was good, not too pushy and answer all my questions regarding bonuses, but encouraged me to join up, which I did. I said I did not want a bonus. I deposited and within a few mins had lost £400 after the worst run of Blackjack ever.

I went to see the chat tab to ask for a bonus as a gesture of good will, given my bad luck, but this time the chat tab had moved and I could see that actually Casino Napoli had no UK license and was licensed by Curaçao.

This is a first for me. If any UK player usually signs up at a casino with no UK license it automatically blocks the registration.

What is the legal position of a casino with no UK license to who offers gambling to UK players? I am not delusional, I know the money is lost, but is there any body I can complain to regarding Casino Napoli taking UK players?

Like I started with, I am an idiot for not double checking the license and given a Curaçao license seems to have as much worth as one from North Korea, but it would be nice if there was something that could be done to them for not adhering to UK regulations for UK players.

Thanks for reading.

See Related Threads:
 
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Iamnotalawyer...but legally you may allowed to chargeback said amount as the website is committing tax fraud/gambling without a permit, imagine betting on the street with the 3 card monte fools...
 
There are many Curacao casinos which will take UK players even when they shouldn't, they even display the Union Jack and have fancy graphics in GBP or £ and sites like AskGamblers promote these with little or no understanding that that once you deposit you are stuck. If the casino is using legit software, none of the slots *should* work when you load them.

I wouldn't recommend a charge-back under any circumstance - that is unlawful. Ask the casino to launch an investigation, open a complaint if needed, and insist your deposit is returned.

Highly recommend in future choosing a casino from https://sussexmskpartnershipeast.com/accredited-casinos that way you know your country is accepted and in most cases a rep will be able to help you if any issues arise.
 

NO, it is NOT 'unlawful' - if you have used a credit/debit card you can use Section 75 to charge back and being duped into purchasing goods or services that don't meet your local standards or regulations is covered. The purveyor has also breached their contract with the said payment providers. :thumbsup:

If the claimant needs evidence then a statement can be provided that the seller was operating fraudulently.
 
There are many perfectly decent casinos taking UK players without holding a UK license - that doesn't necessarily make them bad guys.

However, I had a quick look at Napoli and they appear to be offering NetEnt games to the UK... that is definitely not allowed :mad:
Whether they are real NetEnts or fakes - I'm don't know how to tell.
They don't seem to have all of them: e.g. No Reel Rush, Demolition Squad for starters - maybe more...?

Maybe some members who are experienced in this field could take a look...?

KK
 
Casino Crapoli is blacklisted @ ThePogg


1.8/10

Review last updated – August 2017

Casino Napoli are part of the Alpha Interactive Solutions N.V. group. We believe that it is highly likely that this company are related to the Game Tech N.V. group for reasons detailed in the Trustworthiness section. This group are were previously regulated by the Malta Gaming Authority but moved their license around the time that there were ongoing disagreements between themselves and the regulator regarding the management of player complaints. This platform has previously been caught using pirated Net Entertainment games.
 
dunover said:
NO, it is NOT 'unlawful' - if you have used a credit/debit card you can use Section 75 to charge back and being duped into purchasing goods or services that don't meet your local standards or regulations is covered. The purveyor has also breached their contract with the said payment providers. :thumbsup:

If the claimant needs evidence then a statement can be provided that the seller was operating fraudulently.
Click to expand...

Thanks for all of your replies.

When I emailed Casino Napoli regarding the issue they sent back a standard T&C copy and paste:-


I am interested in the chargeback idea? Though I have never done one before. My bank are quite good so I could call them to discuss the options.

However can I really say I was duped to the bank with my hand on my heart? I did not know they did not have a UK Licence but I should have done more homework. Also are Casino Napoli actualy acting fraudulently in accepting UK players without a licence?

If I did a chargeback on the deposits based on them not having a UKGC licence then any UK player could open an account with a Casino without a UK Licence which was willing to accept them, then if the players win try and withdraw if they lose perform a charge back based on them not having a UK Licence. It seems open to abuse from untrustworthy players. And I did accept the T&Cs?

Thanks for all your input,
 

Just a quick one........ NetEnt not allowed to offer their games to the UK? I have played at many casinos that offer NetEnt games and have a UK Licence?
 

1. Yes, they are but that goes with the Alpha Interactive territory. They are forbidden by law to take UK players' cash. They do so on the premise you'll lose and be none the wiser, if you win well they won't pay you and have no assets in the UK/EU so believe they're beyond the reach of consumer and criminal law.

2. If it was open to abuse then it's definitely the egg before the chicken, because it wouldn't be abused if they abided by the laws in the first place! :rolleyes: Secondly, you don't seem to understand just what a load of despicable, dishonest and criminal ****s this lot are! Untrustworthy players cannot abuse them because they don't pay them anyway!

Charge them back and in future use the accredited list here! You have all the legal ammunition you need about them not being entitled to take your money. If you need to, ask Max nicely to provide you or the card company with a brief statement of fact about the fraudulent and non-compliant activities of these vermin.
 
thesea123 said:
Just a quick one........ NetEnt not allowed to offer their games to the UK? I have played at many casinos that offer NetEnt games and have a UK Licence?
Click to expand...
NetEnt games are allowed at UK licensed casinos only - not at unlicensed ones.
Sorry I wasn't clear! :o

KK
 
If you don't want a bonus then why would you ever sign up to a new casino ? There's a number of highly reputable casinos out there which offer great game selction , fast cashouts , great customer service etc etc so no idea why anyone would want to risk signing up at a new place unless they wanted to take advantage of a good sign up deposit bonus :confused: Unless you are banned or self excluded from all the good casinos
 
RichyJ75 said:
Just as a side thread, I have been receiving loads of spam e-mails in the last week from various outlets promoting Napoli Casino and listing their offers, etc. Perhaps they are now concentrating on the UK market?
Click to expand...

Yes, a lot of this vomit comes from Ukrainian spamming companies paid from Israel. 'Godiginnow' is one that springs to mind. They promote everything from some reputable sites to many Alpha Interactive fraud sites such as Ramsesgold, Napoli, Gale and Martin or Curly Watts and Raquel casino whatever it's called.


Is Gale and Martin a scam? Read all about them in our official review.
 
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You are right Slotgrinder, I should have stayed put at videoslots but I had hit the monthly deposit limit and fancied a change of scene and have tried most of the big names allready.

I have been getting a few emails from Gale and Martin offering 400% bonus. I checked the site and it had a very similar feel to it as Casino Napoli, I spoke to the chat and they gave me the same kind of speel as the Casino Napoli site. I asked them directly if they had a UK licence, fully aware they did not, and the chat dodged the question and said 'we accept UK players'. So I get the feeling some Curacao licensed sites are targeting UK players... Just the dreadful name 'Gale and Martin's' sounds tailor made for the UK, it sounds like a dodgy British expat bar on the Costa del Sol.

The more I think about it the more suspicious the Live Blackjack gameplay was on Casino Napoli was. It was incredible how the dealer hit 21 time after time and with the player delt plenty of AA encouraging a split or 11 encouraging a double, the more I find out about them the more suspicious I am. Though still possible it was correct and just a very very bad run of luck.

I am going to call my bank tomorrow and give them all facts I have and see what they think re chargeback.

Thanks, Sea
 

The demo versions of the NetEnt games appear to be genuine, although they are hosted on the EveryMatrix platform. The server address being
You do not have permission to view link Log in or register now.
. Which seems odd, considering EM isn't mentioned anywhere in the footer, as would normally be the case.

But no Netent games are available to UK players, once logged in

Whether, for non-UK players. they'd still be served from the EM servers when in real play mode, is another matter.
Since those sites which were using the fake Netent games, were getting the demo versions on their home page by directly addressing the demos at Redbet.com, and then using their fake servers in real play mode.

So the same could be happening here, or they may actually be genuine, since they're being blocked to UK players
 
ricky said:
Iamnotalawyer...but legally you may allowed to chargeback said amount as the website is committing tax fraud/gambling without a permit, imagine betting on the street with the 3 card monte fools...
Click to expand...

I believe this is true. I have read similar thread elsewhere and there were 2 people with the same issue (not the same casino as far as I remember though)
 

Yes, they will only let you play dodgy 2winpower slots or Betsoft who ain't fussy. When they were caught offering fake Netent, all Netent did was say 'naughty boys here, use our proper games' and that's why they don't provide them to their illicit UK sign-ups.
 
Bank says no chargeback

So I spoke with my bank and explained the issue. They said they would not be issuing a chargeback as per visa regulations regarding gambling transactions.

They said this was because it was Visa policy in such matters and that I had invalidated the chargeback since I had given the operator my card details. They said I should go to trading standards or a govenmental body to complain.

I explained that because the casino had acted fraudulently in being unregulated in the UK in the first place there was no Trading standard body or govenment department I could go to as they dont carry a UK licence. The bank rep just sounded out of their depth and gave a 'computer says no' response.

I am a bit vexed. If I had lied and told the bank 'oh I dont recognise these transactions somone has used my card without permission' they would have most probably given the chargeback.

Not sure if I shoudl push the bank further on the matter :confused:
 
SlotGrinder said:
If you don't want a bonus then why would you ever sign up to a new casino ? There's a number of highly reputable casinos out there which offer great game selction , fast cashouts , great customer service etc etc so no idea why anyone would want to risk signing up at a new place unless they wanted to take advantage of a good sign up deposit bonus :confused: Unless you are banned or self excluded from all the good casinos
Click to expand...

because people believe that diff casinos give them different luck
 

push further, if not say you will complain to the financial ombudsman, or better yet show them cases from the financial ombudsman regarding chargebacks

report it to the police first ( actionfraud), use the reference and give it to your bank
 
ricky said:
push further, if not say you will complain to the financial ombudsman, or better yet show them cases from the financial ombudsman regarding chargebacks

report it to the police first ( actionfraud), use the reference and give it to your bank
Click to expand...

Cheers... I did not want to leave it without trying further. Ill contact Actionfraud and take it from there and post if there are any developments.

Thanks:thumbsup:
 
dunover said:
NO, it is NOT 'unlawful' - if you have used a credit/debit card you can use Section 75 to charge back and being duped into purchasing goods or services that don't meet your local standards or regulations is covered. The purveyor has also breached their contract with the said payment providers. :thumbsup:

If the claimant needs evidence then a statement can be provided that the seller was operating fraudulently.
Click to expand...


Hi Dunover or Max could you possibly provide me with a statement of fact about the fraudulent and non-compliant activities of these casinos as I'm trying to chargeback with my bank at the moment and it's proving quite difficult. I would be very greatful.

Thank you for your help with this.
 
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OK, you need to prepare a statement which you can use these facts from authoritative sources:
You do not have permission to view link Log in or register now.

The above confirms their lack of UKGC license, inability to lawfully take UK players and previous fraud, including pirated games.
For some reason (I'll report this to Bryan) Napoli doesn't appear in the rogue list as an individual casino under his Affpower/Alpha Interactive shower-of-shit summary in the Rogue Section.
Next go here and confirm
You do not have permission to view link Log in or register now.
that Napoli nor Alpha Interactive are entitled to take UK players' bets.

Keep it simple, this is all you really need to demonstrate your case, third-party authoritative evidence and the UKGC's non-licensing of the product you have purchased. Unfortunately banks know next to nothing about the industry which they serve here so I only wish they would actually have a line of phone communication to the advocacy sites or UKGC.

I am not personally in a position of any authority other than experience, so all I can suggest is that on top of the two above pieces of evidence Max can type you a couple of paragraphs. I doubt he'll mention chargebacks as these are generally a no-no in casino world for obvious reasons, but simply a short statement listing the facts about this lot confirming their nefarious status.
 
It is relatively simple:

Law that makes the UKGC the authority on the matter:
You do not have permission to view link Log in or register now.


What the UKGC says on the matter:

If you provide facilities for remote gambling (online or through other means), or advertise to consumers in Britain, you will need a licence from the Gambling Commission.
Click to expand...
You do not have permission to view link Log in or register now.


Your reason for disputing the transaction is that Casino Napoli misrepresented their product / service as being available to you in violation of the above.
 

Yes that, in a nutshell, sums the issue up and would be the premise for the chargeback. I wouldn't get too involved in legislation and the other bits above as from experience if the case looks too complex they'll just cross a line through it as they aren't legal experts or lawyers and won't invest the time in all that research and in that case they'll likely do the easy thing and leave the transaction to stand. Keep it clear, straightforward and simple, as you would if explaining the case to somebody that has zero gaming industry knowledge.
 
Thank you all for your help its very much appreciated.

I sent all the evidence over to the bank this morning and they have just rang me back. I've given them the further evidence above and they say there is nothing they can do. I paid with my visa debit.

She said that she has researched it for me and looked into everything and she could only fit it into two categories fraud eg someone else has taken my card and used it or misrepresentation.

She said they couldn't do fraud as they were deposits verified by visa and even though the site is acting fraudulently I paid for a game and got one.

Any ideas for what to do now?

Thank you once again
 
Fight it - I understand the logic of the person speaking to you, but I would proceed to the Ombudsman. You paid for a game and got an ILLEGAL game that should never have been sold you and was provided by criminals. Basically these card companies are (unwittingly) assisting in money laundering by processing prohibited transactions to them. I think if you recorded or noted them saying 'even though the site is acting fraudulently' then that's most of your case underpinned as the card company is obliged to repay non-delivery of goods or fake goods.
 
Thank you for this. I really do appreciate you giving your time to reply. I'll give it a go with the bank again first and then the ombudsman.

Does anyone know of anybody who has
been successful in getting their money back?


Thanks

Rachel

dunover said:
Fight it - I understand the logic of the person speaking to you, but I would proceed to the Ombudsman. You paid for a game and got an ILLEGAL game that should never have been sold you and was provided by criminals. Basically these card companies are (unwittingly) assisting in money laundering by processing prohibited transactions to them. I think if you recorded or noted them saying 'even though the site is acting fraudulently' then that's most of your case underpinned as the card company is obliged to repay non-delivery of goods or fake goods.
Click to expand...
 
Over looked this - but it's never too late for the Rogue Pit: Napoli Casino - unethical rogue

There you can read the chat transcript that indicates that these cretins take illegal UK bets and prey on admitted problem gamblers.
 
They're another shithole casino apparently - it seems Alpha Interactive are keeping someone busy.

You do not have permission to view link Log in or register now.
 
Hope you can sort the past issue out but as a bit of advice going forward. Always check the license. Dont just see Uk gaming commission at the bottom and think its fine. click on it and track its license back. Also always check here as said before above. Use accredited and if you dont know always ask first before giving them your cash. A lot of members on here from all walks of casino background from large playing experience to employees of the sector
 

This is not correct. UK players can only play at

The bank won't charge it back. The main reason being that you have manually authorised the transaction, I.e you have entered your card details, the amount and your CVC code. Banks only appear willing to refund recurring payments such as Spotify and other subscriptions. Gambling transactions appear on a different code which means they can't be reversed. I would continue to message the Casino, claim you are from the authorities in the UK and demand your deposits back or there will be further action.

Trading Standards won't help you as Casino Napoli are not a UK business. You could contact the authorities in the country that their head office/licence is held in.

It's a difficult one but you will have learned that it's on UKGC casinos you should be on, always check.
 
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Sorry thats rubbish. You can chargeback gambling transactions.

“claim you are from the police in the UK” which IS actually a UK offence. Dont recommend it.
 
pinnit2014 said:
Entering card details manually has not bearing on a legitimacy of a chargeback.

It’s to do whether goods or services were supplied/bona fida. I can manually authorise a transaction, service not delivered etc and can charge back on that basis.
Click to expand...

It does. Try speaking to a bank here about it, they will do nothing. They will say that the person fully authorised the transaction and will state they are unable to charge it back.
 
SpinUk said:
Sorry thats rubbish. You can chargeback gambling transactions.

“claim you are from the police in the UK” which IS actually a UK offence. Dont recommend it.
Click to expand...

I can assure you you cannot. Try asking any UK bank and they will tell you the same thing. They will say because you fully authorised the payment they can do nothing on a gambling code. Trust me, I have tried with RBS, Halifax and Barclays in the past. They cannot do it.
 
dunover said:
NO, it is NOT 'unlawful' - if you have used a credit/debit card you can use Section 75 to charge back and being duped into purchasing goods or services that don't meet your local standards or regulations is covered. The purveyor has also breached their contract with the said payment providers. :thumbsup:

If the claimant needs evidence then a statement can be provided that the seller was operating fraudulently.
Click to expand...
How do I get this statement?
 
Were you able to charge back in the end? I just rang my bank and it didn't phase them that it was gambling and they said they'd open a case for me. I'm holding off right now to give these rogues a chance to just refund me. One company has already just refunded me.
 
dunover said:
:thumbsup:Tell the bank you'll issue a small claim for a refund as they have funded an illegal casino deposit without due diligence.
Click to expand...

The “due dilligence” doesnt apply as the bank isnt duty bound to check all recipients without reasonable suspicion. But if you can prove the company is operating illegally (criminally) - which the UKGC email proves, then you will get it back. Btw each chargeback is about £600 per transaction to merchants and there is a very low threshold before the merchant provider will pull the plug (it used to be about 1.5 - 2% on a rolling 12 month basis). So the casino is not going to be very happy. At all.
 
£600 each time there is one charge back??? So if there's multiple chargebacks? The one that is in talks with me to settle is sticking to a - I have to send them valid ID which I definitely don't want to do as they have threatened me and are clearly criminals. If they're going to be charged £600 for each chargeback, then they're being stupid! How do I get that email from the UKGC?
 
Just to add, you can only charge back the deposit amounts, not any wins or bonus, chip value above the deposits.
But most of the card scheme rulings are universal, with some regional differences. And the bank doesn't have to accept your request. Well we didnt at one time. Unfortunately in Australia its not customers requesting charge backs but government new auditing system to combat gaming transactions. Customers one day have all the extra money in the account not knowing. Not many call to ask why there's extra funds thou..lol

We are given reason codes that are blank. Because any gaming transaction no longer have valid defence mechanisms for merchants.

12 months ago we rejected majority of charge back requests . Now its become automated when gaming code 7995 is received.
Will I have a job soon .lol
 
sarah1234 said:
£600 each time there is one charge back??? So if there's multiple chargebacks? The one that is in talks with me to settle is sticking to a - I have to send them valid ID which I definitely don't want to do as they have threatened me and are clearly criminals. If they're going to be charged £600 for each chargeback, then they're being stupid! How do I get that email from the UKGC?
Click to expand...

Yep, that doesn't surprise us on here. @Webzcas will tell you all about their stunts.

I'm not sure how you would go about it, other than to use their response to your e-mail which should confirm lack of valid licensing.
 
Has anybody had any success doing this? I sent all evidence over to my bank who agreed this was a case of misrepresentation, however as the payments went through a third party (MOONCARDS and SQPAY) they could not issue the charge back as it wasn't them who misrepresented their products, they just took payments as instructed.
 
Dave182 said:
Has anybody had any success doing this? I sent all evidence over to my bank who agreed this was a case of misrepresentation, however as the payments went through a third party (MOONCARDS and SQPAY) they could not issue the charge back as it wasn't them who misrepresented their products, they just took payments as instructed.
Click to expand...
You need to speak to the payment processors
 


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