Casino On Net will steal your deposit and winnings

[fortuneriver]

That is what they did to me. I deposited 200$ and receive their signed up bonus. Since i used Neteller to deposit i had to wager 10.000$ before cashin.
I played a roulette and had some luck there - i reached 1000$. Then i moved to play blackjack. After 4000 wager my balance was already 500+$. Then i stopped and decided to take a break and to come playing later. And later my account was locked. Not even locked- system said to me that password and usernames are wrong. So i thought that may be i forgot my password so i wrote to the casino. Here is their reply:

Dear xxxxx,

This is James W. from the Operations Department at Cassava (Gibraltar)
Ltd. Cassava (Gibraltar) Ltd operates "Reef Club Casino".

This Email is to inform you of the blocking of your account owned and
operated by 888.com.

Routine checks of your account revealed that your are attempting to
abuse our 1st deposit bonus scheme.

In the event that the Company believes a user is abusing or attempting
to abuse a bonus or other promotion, or is likely to benefit through
abuse or lack of good faith from a gaming policy adopted by the Company,
then the Company may, at its sole discretion, deny, withhold or withdraw
from any user any bonus or promotion, or rescind any policy with respect
to that user, either temporarily or permanently, or terminate that
user's access to the Service and/or block that user's account.

Therefore, as per our Terms and Conditions, we have permanently blocked
your accounts with our sites.

Please refrain from opening any new accounts with our sites, as any
deposits made on new accounts will not be refunded, and any cashout
requests made will not be honored.

Regards,
James W.
Operations Department
Cassava (Gibraltar) Ltd.
[email protected]

I never saw nothing more ridiculous in my whole life. They take my 200$ and 300$ of my winnings just because they call it bonus abuse. But what is bonus abuse? Playing roulette and blackjack is a bonus abuse? I wrote an email to them explaining that i don't understand why they do that. And this morning i received a reply:

Dear xxxxx,

I am Henry M from the Operations Department at Cassava Enterprises
Gibraltar Ltd.

I am contacting you in regards to your email.

With regards to your account, this has been reviewed and the decision to
permanently discontinue your membership still stands.
This decision is final and has only been taken after careful
consideration of all factors involved.

Please note that your deposits are being returned to you.

Therefore, I ask you to refrain from opening any further accounts as
they too will be blocked and any deposits made will not be refunded.

Also please note that we consider the matter concluded and no further
correspondence will be entered concerning this matter.

Regards,

Henry M
Operations Department
Cassava (Gibraltar) Ltd.
[email protected]
Fax: +350-59975



They took 300$ of my winnings and all this because...I don't know why. What i did wrong?
I sent an email to ecogra. But they are silent until now. What can i do?

 

[Webzcas]

They can do this I am afraid, it is within their right. As long as you got your deposit back, chalk it up to experience and move on.

Anyhow, no such loss, as you may want to check out 888 Rogued

 

[nafanny29]

Well unless the "abuse" is multiple accounts or other fraud, I cannot see how you can possibly abuse a bonus of $200 with a 10000 turn and come out winning. Even if you bet red and black on roulette and cover the Zero, you would still show a average loss of more than the $200 bonus.

Assuming the OP is not a fraudster what the heck is up with 888.com. They have huge advertising going on in the UK and they act like this. Amazing.

 

[The Dude]

My suggestion is to contact Tex Rees at eCOGRA to find out what exactly happened here:

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[fortuneriver]

Well unless the "abuse" is multiple accounts or other fraud, I cannot see how you can possibly abuse a bonus of $200 with a 10000 turn and come out winning. Even if you bet red and black on roulette and cover the Zero, you would still show a average loss of more than the $200 bonus.

Assuming the OP is not a fraudster what the heck is up with 888.com. They have huge advertising going on in the UK and they act like this. Amazing.

I don't think that i am a fraudster. I deposited, i played, i won some money (not really won- i had to finish 6000 more in wagers). And then i am returned my deposit and my winnings are confiscated. And their explanation says that i abused the bonus. Which means- i won with the bonus? Is that the meaning of the word "abuse" by Casino on Net? And what if i lost my deposit and the bonus playing the same games and the same style? Would they call it "honour" the bonus?

 

[fortuneriver]

My suggestion is to contact Tex Rees at eCOGRA to find out what exactly happened here:

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i sent my complaint to this organization yesterday. Until now no response. I will wait.

 

[The Dude]

And yesterday was a Sunday, I'd be a bit more patient.

 

[nafanny29]

I don't think that i am a fraudster. I deposited, i played, i won some money (not really won- i had to finish 6000 more in wagers). And then i am returned my deposit and my winnings are confiscated. And their explanation says that i abused the bonus. Which means- i won with the bonus? Is that the meaning of the word "abuse" by Casino on Net? And what if i lost my deposit and the bonus playing the same games and the same style? Would they call it "honour" the bonus?

If thats the situation and you have followed all the t&cs then I totally agree with you, in fact if thats the case then the casino is acting fraudulently themselves.

I hope that you get a favourable resolution from them via Casinomeisters suggested contact.

 

[Simmo!]

Quite impressive they allow Blackjack and Roulette in their wagering games though.

 

[nafanny29]

Quite impressive they allow Blackjack and Roulette in their wagering games though.

True but if they really are locking accounts that win they might as well allow coin tossing

 

[chuchu59]

Other than what I deem the fairest BJ games, I have never been a fan of CON. Lousy graphics,slow payment and worst of all they do not accept players from Hong Kong anymore. Not that I care too much anyway. However, the title of this thread is misleading. Just when did steal your deposit? If they didnt, dont say so.

 

[fortuneriver]

Other than what I deem the fairest BJ games, I have never been a fan of CON. Lousy graphics,slow payment and worst of all they do not accept players from Hong Kong anymore. Not that I care too much anyway. However, the title of this thread is misleading. Just when did steal your deposit? If they didnt, dont say so.

you are right. At the end they decided to pay my deposit back. But in the beginning they just locked my account and didn't intend to pay me any money. The account stayed closed for 2 or 3 weeks before i visited it again. Just after my email 2 days ago they agreed to give me my deposit back. So, theoretically, they are ready to eat your deposit as well as your winnings.

 

[fortuneriver]

The latest email i received from Casino On Net.

Dear xxx,

I am Stuart from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd., and I am writing in response to your email relating to
your Casino-on-Net account with the username "xxxxxxx".

xxxxx, many thanks for your email.

Having reviewed your account I note that your initial deposit is being
returned to you. As such you personally have suffered no loss during
your membership of our site.

However, the balance of your bankroll will not be given to you as this
was gained via abuse of our Bonus award scheme.

I trust that this clarifies our position to you.

Regards, Stuart Operations Department
Cassava (Gibraltar) Ltd.
[email protected]

Here they clearly state- i abused their Bonus award scheme. Now, to all the people who are going to make a deposit at Casino On Net and to claim their sign up bonus: you better don't play the roulette and blackjack games there. These game are abusing "Bonus award scheme". Although you will not find any single word about this in the casino's Terms and Conditions. And I am still NOT sure if you can play any other games with their bonus without abusing mysterious "BONUS AWARD SCHEME". The best advice for those depositing there and claiming the bonus- lose your deposit and bonus. Then, for sure, you will not have any problems!
Ridiculous!

 

[Webzcas]

However, the balance of your bankroll will not be given to you as this
was gained via abuse of our Bonus award scheme.

How is this exactly termed as bonus abuse? I have reread the thread and I am really trying to get my head round this. Can someone explain this to me, as all this is proving to me is to adopt a policy of refusing all bonuses period.

 

[chuchu59]

you are right. At the end they decided to pay my deposit back. But in the beginning they just locked my account and didn't intend to pay me any money. The account stayed closed for 2 or 3 weeks before i visited it again. Just after my email 2 days ago they agreed to give me my deposit back. So, theoretically, they are ready to eat your deposit as well as your winnings.

I think they didnt mean to steal your deposit but they are soooooo slow in payments/service that they recently relayed to you that your deposit will be refunded. You may have to wait for another week or 2 before seeing the refunds in your account. Sigh!

 

[Linus]

When I first read this, I assumed roulette was not allowed - that's the way it works at virtually every casino I've ever heard of.

However, if roulette is allowed, and they seized your winnings anyway, then they're simply abusing their bonus policy.

If a casino keeps your money when you lose, and also keeps it when you win, there's no reason for anyone to play there.

 

[fortuneriver]

Finally, i got a reply from ecogra representative. He asked me not to advertise this case on the forums until it is solved. So, I stop writing in this thread until the situation is cleared up.

 

[KasinoKing]

Other than what I deem the fairest BJ games, I have never been a fan of CON. Lousy graphics,slow payment and worst of all they do not accept players from Hong Kong anymore. Not that I care too much anyway. However, the title of this thread is misleading. Just when did steal your deposit? If they didnt, dont say so.

That's not what their T&C's say:-

For our Members in Finland, Hong Kong, Moldova, Poland, Russia, Sweden, Ukraine, Estonia, Hungary and Thailand Initial Deposit Welcome Bonuses may be Cashed Out only after an amount totaling no less than 50 times the Bonus amount has been wagered.

fortuneriver; Please remember to come back & tell us what the reason is for their actions. As stated in other posts, ALL games are allowed in WR. They say low-risk bets do not contribute to meeting WR - but don't say you lose your bonus & winnings if you play this way!

This 'We're keeping your money because you did something wrong, but we're not going to tell you what it was' nonsense just does not wash with me. That is not the response of a reputable casino - especially the 'biggest in the world'.

Depending on the outcome of this case I may well decided to stop promoting CON on my site, and make clear to them the reason why.

 

[fortuneriver]

That's not what their T&C's say:-



fortuneriver; Please remember to come back & tell us what the reason is for their actions. As stated in other posts, ALL games are allowed in WR. They say low-risk bets do not contribute to meeting WR - but don't say you lose your bonus & winnings if you play this way!

This 'We're keeping your money because you did something wrong, but we're not going to tell you what it was' nonsense just does not wash with me. That is not the response of a reputable casino - especially the 'biggest in the world'.

Depending on the outcome of this case I may well decided to stop promoting CON on my site, and make clear to them the reason why.

Thank you KK,

I promise i will inform the forum about the end of this story. Even if they will prove that i am wrong, and that I really abused their sacred bonus. I can't imagine that at the moment, but who knows...may be...

 

[chuchu59]

That's not what their T&C's say:-



fortuneriver; Please remember to come back & tell us what the reason is for their actions. As stated in other posts, ALL games are allowed in WR. They say low-risk bets do not contribute to meeting WR - but don't say you lose your bonus & winnings if you play this way!

This 'We're keeping your money because you did something wrong, but we're not going to tell you what it was' nonsense just does not wash with me. That is not the response of a reputable casino - especially the 'biggest in the world'.

Depending on the outcome of this case I may well decided to stop promoting CON on my site, and make clear to them the reason why.

Several months ago CON sent me an e-mail informing me that they dont accept players from Hong Kong anymore but for all the hassle I am going through they are crediting me a princely bonus of $5 to play at Pacific Poker.
Other than the mediocrity of this amount, playing at PP is worthless because you cant cash out to neteller even though you used this method to deposit at CON. Actually, through a ND of $10 ,I managed to get it up to $300 but they didnt allow me to withdraw.

Back on CON, I never bothered to check their website so the position could have changed yet again.

 

[ergopro]

True but if they really are locking accounts that win they might as well allow coin tossing

Playtechs actually have that one...

 

[kengam]

you received that email because you or someone with your name or Neteller number signed up with them before and got the bonus. It is that simple. Ecogra may find out maybe not, but I guarantee you that the casino will not budge on this either way.

 

[fortuneriver]

And here comes the "help" from ECOGRA:

Dear xxxxx,



We have investigated your query with the casino and have made the following findings;



26th March 2006 you opened an account with Casino On Net and deposited $200 via NETeller. You then received a match-up Sign-On Bonus of $200. Twenty minutes later, a Reef Club Casino account was opened (also owned and operated by Cassava Enterprises Ltd) and $200 was deposited via NETeller, and matched by a $200 Sign-On Bonus.

27th March 2006, you played one round of Roulette on your Reef Club Casino account, betting $200, which was lost. You then cashed out your original $200 deposit which was paid according to the Cash-out Policy.

27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

You contacted the casino on 7th May to ask why you were unable to login to your account. You were resent the message advising you why your account was blocked. Your original deposit for $200 was returned to your NETeller account the same day.



The following are extracts from the casinos Bonus Policy and Terms and Conditions respectively;



Point 10:

"In the event of abuse, Casino-on-Net reserves the right to discontinue the Member's Casino-on-Net Membership and to prevent the Member from accessing the Casino in the future."



Section 9(ii):

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."



Bearing the above in mind, it is my opinion that your dispute is invalid.



Kind Regards,

Tex Rees

I am in shock! Please, advise me - what should i do now. Casinomeister and others, what is your opinion about this dispute's result? Do you suppose it is fair? What they call abuse in my case? I think it is only me winning there.

 

[Webzcas]

Now 888 are not exactly my casino of the month at the moment but:

26th March 2006 you opened an account with Casino On Net and deposited $200 via NETeller. You then received a match-up Sign-On Bonus of $200. Twenty minutes later, a Reef Club Casino account was opened (also owned and operated by Cassava Enterprises Ltd) and $200 was deposited via NETeller, and matched by a $200 Sign-On Bonus.

27th March 2006, you played one round of Roulette on your Reef Club Casino account, betting $200, which was lost. You then cashed out your original $200 deposit which was paid according to the Cash-out Policy.

27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

This does look like it could be validly construed by the casino as bonus abuse to me. Sorry that's just my take on this and I appreciate it is not what you want to hear.

I would if I were you chalk this up to experience and learn from it. At least you haven't lost your deposit.

 

[fortuneriver]

Now 888 are not exactly my casino of the month at the moment but:





This does look like it could be construed as bonus abuse to me. Sorry that's just my take on this and I appreciate it is not what you want to hear.

I would if I were you chalk this up to experience and learn from it. At least you haven't lost your deposit.

Please, find any place at their terms that is saying that one cannot use their bonus that way. Actually, you can see that they paid me when i cashed in my deposit at Reef club. They paid because it is their rules that let me withdraw my funds even if i lose the bonus (it is same risk free bonus as at Intercasino). And why they refer me to the Reefclub casino? If i would have violated any Reef club's rules- they should have return my withdrawal at Reef club back to the account and to ask me to comply with the rules. Instead- they pay my withdrawal at Reef club and steal my 700$ winnings at Casino on Net...

 

[Webzcas]

In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."

This unfortunately pretty much covers it. Sorry, but I agree with eCOGRA and 888 on this one

 

[fortuneriver]

This unfortunately pretty much covers it. Sorry, but I agree with eCOGRA and 888 on this one

If i would have violated any Reef club's rules- they should have return my withdrawal at Reef club back to the account and to ask me to comply with the rules. Instead- they pay my withdrawal at Reef club and steal my 700$ winnings at Casino on Net...

 

[Zoozie]

27th March 2006, you played one round of Roulette on your Casino On Net account, betting $200, which you won. You then proceeded to play several rounds of Blackjack and left your account with a Bankroll of $710. You did not login again and were blocked for being a Bonus Advantage member on 30th March and was advised of such via email.

Interesting. You did nothing wrong except playing LEGAL games, but in a way they didnt like.

Actually you played excacly as suggest by Wizard of Odds

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If you're not afraid of losing, a good way to get out of the wagering requirement is to bet aggressively early, either going for a big win or go bust trying. If you make the big win then grind out required play more conservatively.

So intelligent gamblers are now breaking the rules and have winnings confiscated.

Again a very poorly and unclear written TC.
Here are some help for the casinos. They can add one of the followings:
1) If you are not playing badly and trying deliberatly to waste you money, all winnings will void.
2) For welcome bonus, bet size must not exceed 10$ on any game.

Zoozie

 

[fortuneriver]

In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."

This unfortunately pretty much covers it. Sorry, but I agree with eCOGRA and 888 on this one

Actually, this excerpt covers EVERY possible thing. It just states that the casino have a right to call anything they want a bonus abuse and then confiscate the bonus. By the way, it doesn't say about confiscating one's winnings as in my case.

 

[Webzcas]

I think that you would find that if you had restricted yourself to just playing at 888, you would not find yourself in the position you are in now. The fact that you played tactically the same at both properties owned and operated by 888, flagged you as a result as a bonus hunter, rightly or wrongly. As such the casino has implemented that clause.

Like I say, not what you want to hear, but this is how I am interpreting it.

 

[fortuneriver]

I think that you would find that if you had restricted yourself to just playing at 888, you would not find yourself in the position you are in now. The fact that you played tactically the same at both properties owned and operated by 888, flagged you as a result as a bonus hunter, rightly or wrongly. As such the casino has implemented that clause.

Like I say, not what you want to hear, but this is how I am interpreting it.

First of all, why should i restrict myself from playing at both of their casinos? Where it says in their terms and coditions that i SHOULD play only at one of two? Now, where it says also that i SHOULD play different ways at both of those casinos so they don't consider me bonus hunter? Also, why should i know that these casinos belong to the same group and why should it bother me as a player?
So, about what implementation of clause are you talking? According to this clause thay can make whatever they want to whoever they want.

 

[Webzcas]

FRiver. I am just saying how I am reading all of this. You don't have to agree with me. FWIW good luck in seeing if they will change their mind.

 

[fortuneriver]

FRiver. I am just saying how I am reading all of this. You don't have to agree with me. FWIW good luck in seeing if they will change their mind.

thank you for your opinion. And i just tried to explain you my view: the Casino on Net just steal my winnings using absolutely absurd idea of bonus abuse. The actual meaning of the words "bonus abuse" is " winning with the bonus". Abusing the bonus = making profit of bonus. I dont see any other rational explanation.

 

[fortuneriver]

Section 9(ii):

"In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account

and here is my interpretaion. I only change the term bonus abuse with the term winning with the bonus. Look how well it fits.

In the event that the Company believes a user is winning with the bonus or attempting to win with a bonus or other promotion, or is likely to benefit through bonus or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account."

 

[mucullus]

I think it is crystal clear that fortuneriver is a hardcore bonus hunter and a real nightmare for most online casinos. I have to admit that I don't feel much sympathy for his situation, BUT IMO 888 and eCOGRA made a poor decision. As always in such situations casinos should honor their own terms, pay the player (after playthrough) and then ban him.
If they don't like players taking advantage of their promos in a risk-free way they should tell the players and update their t&c's. It's so easy!

 

[nafanny29]

It would help 888's case if when you leave their website or casino they didnt have a pop-up window saying "take me to reef club for a $200 bonus"

Kind of dilutes 888's "multiple bonus abuse" excuse a bit really.

As I see it I think that 888 are in the wrong. If they dont want this sort of play then they should have a bonus where no withdrawals are permitted until the wagering requirement is met or the players account hits zero. Simple really.

 

[chuchu59]

Clear bonus abuse but nobody said this was disallowed. Imagine the player had won the $710 at CON first and lost the $200 at Reef later. Will he be able to cash out the $710? Definitely. The sequence of events should not be a deterrent in cashing out winnings. I would suggest that the player be paid the $710 minus the $200 at Reef because he was should not cash out and thus render it a no-risk bonus at a second casino.

 

[paul02085]

Grief Club is already infamous for pulling these stunts and they are part of CasinoOnNet i dont care what they say so this not really surprising.

I remember when Grief Club was robbing players we hoped CasinoOnNet would make them change. I guess it happened the other way around.

 

[fortuneriver]

Clear bonus abuse but nobody said this was disallowed. Imagine the player had won the $710 at CON first and lost the $200 at Reef later. Will he be able to cash out the $710? Definitely. The sequence of events should not be a deterrent in cashing out winnings. I would suggest that the player be paid the $710 minus the $200 at Reef because he was should not cash out and thus render it a no-risk bonus at a second casino.

My friend, what is a bonus abuse? I played by the RULES. Tell me where and when I violated the rules of the Casino On Net.

 

[fortuneriver]

I think it is crystal clear that fortuneriver is a hardcore bonus hunter and a real nightmare for most online casinos. I have to admit that I don't feel much sympathy for his situation, BUT IMO 888 and eCOGRA made a poor decision. As always in such situations casinos should honor their own terms, pay the player (after playthrough) and then ban him.
If they don't like players taking advantage of their promos in a risk-free way they should tell the players and update their t&c's. It's so easy!

I suppose the only way to get your sympathy is to come to the casino and to play slots 3 times the necessary wagering requirements? How can somebody accuse me in the fact that i tried to win and not to lose? Is there any normal person in the universe who plays at the casino with the purpose to lose ? But overall, you are right- the casino must honor its own terms. That is what it all about.

 

[GrandMaster]

27th March 2006, you played one round of Roulette on your Reef Club Casino account, betting $200, which was lost. You then cashed out your original $200 deposit which was paid according to the Cash-out Policy.

What they call abuse in my case?

The fact that you only risked the bonus at Reef Club. I must say, I have some simpathy with Reef Club here.

Interesting. You did nothing wrong except playing LEGAL games, but in a way they didnt like.

Actually you played excacly as suggest by Wizard of Odds

You do not have permission to view link Log in or register now.

No, the Wizard recommends "If you're not afraid of losing, a good way to get out of the wagering requirement is to bet aggressively early, either going for a big win or go bust trying." Fortuneriver was not willing to risk his own money. I don't see the Wizard recommending anywhere that you withdraw your deposit once you have lost the bonus.

 

[fortuneriver]

The fact that you only risked the bonus at Reef Club. I must say, I have some simpathy with Reef Club here.


No, the Wizard recommends "If you're not afraid of losing, a good way to get out of the wagering requirement is to bet aggressively early, either going for a big win or go bust trying." Fortuneriver was not willing to risk his own money. I don't see the Wizard recommending anywhere that you withdraw your deposit once you have lost the bonus.

But it is not about wizard recommending or not- it is about what casino lets you to do and what not. Reefclub as well as Casino on Net LETS YOU to withdraw your deposit after you played with the bonus. It is the same story as with Intercasino. Actually, at Intercasino , i was refused to receive any bonuses after the half a year i played in a no risk manner. But they NEVER refused to pay me my winnings. And if Reef club doesnt let me to withdraw my deposit without risking it- why would they let me to withdraw it and then confiscate three times more money from their sister casino? So,once again, in no way i violated Casino On Net's rules and that is why i state: Casino On net stole 500$ from me.

 

[mitch]

Fortuneriver gets no sympathy from me.
It is players like him who have caused the casinos to tighten up their conditions to such an extent that I bet at very few casinos these days. (Well done for killing the golden goose!)

You now have to be a high roller to get good offers.

Having said that I have no time for 888.com. They were the first and only casino to specifically bar me from bonuses.

I had been with them for some time and was well up overall depositing for all their bonuses but also depositing far more money every month without bonuses and betting quite often at table limits.

I then eventually joined Reef Club. On my first ever visit I lost all my money including bonus, I immediately re-deposited a few thousand dollars and bet upto table max. I ended up well ahead and cashed out.

The following day Reef Club gave me a gift of $300 for my "style of play", the day after they gave me a substantial sum for coming second in their BJ wagering contest (which I didn't even realise was running whilst I was playing)

A couple of days later (Xmas day!) Casaver e- mailed me and said I would not receive any more bonuses from their casinos as they did not like my play and withdrawal pattern eg I won and withdrew my winnings.!!!

After going backwards and forwards with their reps and ECOGRA, I informed them I was banning them from ever receiving any more deposits from me (LOL) until they gave me recompense for their insulting behaviour.

Hell, my biggest ever single internet bet is 60 times their BJ table max!

They have sent me generic e-mails since, offering a few dollars but I ignore them because they are a crap operation and I am glad the Meister has rogued them.

Mitch

 

[fortuneriver]

Fortuneriver gets no sympathy from me.
It is players like him who have caused the casinos to tighten up their conditions to such an extent that I bet at very few casinos these days. (Well done for killing the golden goose!)

You now have to be a high roller to get good offers.

Having said that I have no time for 888.com. They were the first and only casino to specifically bar me from bonuses.

I had been with them for some time and was well up overall depositing for all their bonuses but also depositing far more money every month without bonuses and betting quite often at table limits.

I then eventually joined Reef Club. On my first ever visit I lost all my money including bonus, I immediately re-deposited a few thousand dollars and bet upto table max. I ended up well ahead and cashed out.

The following day Reef Club gave me a gift of $300 for my "style of play", the day after they gave me a substantial sum for coming second in their BJ wagering contest (which I didn't even realise was running whilst I was playing)

A couple of days later (Xmas day!) Casaver e- mailed me and said I would not receive any more bonuses from their casinos as they did not like my play and withdrawal pattern eg I won and withdrew my winnings.!!!

After going backwards and forwards with their reps and ECOGRA, I informed them I was banning them from ever receiving any more deposits from me (LOL) until they gave me recompense for their insulting behaviour.

Hell, my biggest ever single internet bet is 60 times their BJ table max!

They have sent me generic e-mails since, offering a few dollars but I ignore them because they are a crap operation and I am glad the Meister has rogued them.

Mitch

Very sad story of yours...But it surely makes you feel better knowing that somebody else was refused his winnings. And, by the way, i don't need your sympathy.

 

[mitch]

And, by the way, i don't need your sympathy.

Didn't think I was offering it!

Mitch

 

[fortuneriver]

This is my last post in this topic.

I see that some users consider Casino on Net's decision as a fair one. Ok ,that is their right. My only point is that when somebody comes to play at the casino- the only thing that he is obliged to are terms and conditions. Unfortunately, this time it was not the case. I was playing exactly according to the rules i didn't violate it in ANY WAY. And still- i was refused my winnings. The term "bonus abuse" means nothing because you will not find any exact definition for this term at the Casino On Net website. So, from now on, anyone playing at Casino On Net may find himself robbed by the casino on the base of the unclear words- "bonus abuse". I wish you all not to find yourself in my situation and advise you not to play at this casino. Regarding my 500$ stolen from me by the richest casino in the world...what can i say...the rich just get richer

Sorry for my bad english and good luck!

 

[chuchu59]

My friend, what is a bonus abuse? I played by the RULES. Tell me where and when I violated the rules of the Casino On Net.

Mon ami,

Let's see if I have got this right. You purchased $200 at Reef and got a $200 bonus. You played $200 in one spin ,lost and cashed out the remaining $200. 0 risk and a profit of $400 if you win. All casinos will lose their shirts if all players did this. Bonuses are meant to cushion you against bad luck/streaks but frankly I do believe you did not take them in good faith by choosing to cash out immediately. You did not even bother to play anymore or anything else. So I still think this is a classic example of bonus abuse.

 

[dickens1298]

It's interesting to note that at the end of all of this, Fortuneriver is no worse off than the moment before he began wagering at Reef Club and 888. He either cashed out or was refunded his deposit both times, so his net loss is zero, yet he still feels that there was money "stolen" from him.

Obviously, the casinos are there to make money for themselves. And obviously, they do so at the expense of us. The balance is a fine one - if the casinos are too successful, they end up killing their markets, and if the gamblers are too successful, then the casinos are no longer profitable to run.

Bonuses are designed to attract customers, and the casino "out" is that "catch-all" clause that allows the casino to bar any customer is suspects of bonus abuse. But the bottom line is that they're seeking to bar players who can win with no threat to their own bankrolls. It's pretty similar to a retail establishment posting a sign that says "WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE". We may think it's "unfair" or "not right", but the casinos are doing what they can to maintain profitability, and the bottom line is that Fortuneriver lost nary a penny when all was said and done.

 

[Linus]

They're not refusing service. They're accepting a wager, and refusing to pay when they lose.

 

[Zoozie]

I don't see the Wizard recommending anywhere that you withdraw your deposit once you have lost the bonus.

I agree with that one, but I misunderstood that he was able to withdraw after just wagering 200$. Normally there is a wagering requirement so withdrawal is not possible.

I thought he was gambling the full bonus+deposit on the roulette. (this is the 'normal' way to bonus whore, but TC should still be more clear)

In this case I gotta change my mind then. No sympaty for the player.

Zoozie