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Dubious Offering Crazyno Casino - Accepting UK player without remote licence

Please be cautious - scammers are afoot.
A

am2020

Dormant Account
Joined
May 2, 2020
Location
UK
Hello All,

I sent this to the online casino as they refused to refund the deposits. I’m new if anyone can help.


Dear Vegas Wild Casino,

I have consulted with the UKGC, a Gambling Specialising Legal Representative and Key Ministers within Cyprus. All have confirmed that allowing a UK player to register and play at your casino, despite not having an active UK Gambling Licence is prohibited under law. It is therefore illegal to accept deposits from UK players. The UKGC states explicitly that it’s the operators responsibility to exclude those not permitted to play from restricted countries.

In addition, your website states that you do not accept players where prohibited by local laws. You cannot place onus on the player, as the player isn’t reasonably expected to check your licensing requirements.

As advised previously, you have broken UK law and you have not followed expectations required of you bu Cyprus Gaming Authority.

I demand you refund the small amount of deposits made totalling approximately £1300.00. Failure to agree to this request will result in legal action, a statement of actions and witnessed actions by you being sent to Curacao Ministers as well as legal action. Please understand the gravity of this situation.

Refund the amount or see the actions I take to bring justice here.

I await your reply.

This was their reply:

 
Their latest response is below. Does anyone have any word on I can use to challenge this?

Thank you for your reply.

Our terms and conditions clearly state:

It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance.

You came to play in our casino on your own discretion, removed all bonuses from the account and even accepted cash from us. Should you have won, your Geo-location would have had NO affect on your withdrawals as well.

You can seek second opinion with any authority but you will be referred back to the terms of the website on which you agreed when you made the account.

The decision of our management is final and we will not refund back your deposits because they are already used on our games.

Kind regards,

Nico Andersen - VIP Manager

Crazyno

 
Alas a fraudulent casino, good luck with getting your money back. According to this site, 1668/JAZ casinos are the worst casinos out there. Sorry to hear you're another victim.

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Why would you sign up to a casino like this if your in the UK? Absolutely crazy.

Curacao is bandit country so dont expect to get any joy there. Report it to the UKGC but there isnt much they can do. Can I ask how you deposited? If it was debit/credit card you have a chance of a charge back and that's likely to be your only chance.
 
I did deposit via visa debit card but the bank are advising me it’s a UKGC issue and they can’t initiate a charge back on my behalf. I’ve talked them through the non registration or licence and that it amounts to acceptance of funds when not licensed to, but they just state they can’t help.
 
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Is there any particular reason why you should get your deposits back? Did steal your money or something? If you deposit, played and lost, don't really see much reason why should you get any deposits refunded?

If you decide to deposit and play there, it is really your own decision. They are not anyhow operating under UK legislation and like mentioned in earlier post by @EkJR there is not much any UK regulator could assist you.

You deposit, played and lost, if they would have steal your money without letting your play, it would be something different but can't really see any reason to demand your deposits back as you got what you paid for.

If willing to try to process chargeback, make some research around subject, chargeback in some occasions can leave something to some your records you might don't want.

I would just stop thinking about whole situation and maybe only play in places who have license in UK or if willing to play under other licenses, then play but don't start to want your deposits back in case you are not winning.
 
yes, as much as they are scum, you took the decision to play there. If they refused to payout winnings and you didn't break any T&C's then I would go back to the chargeback under something like 'not as described', but you are unlikely to win just because they don't have a UKGC licence.
Why after depositing £1300 did you decide to start checking licenses?
 
I stumbled onto the casino hence used it, clearly a big mistake. I googled it out of interest hence found a multitude of bad feedback on it hence here.

The T&C’s state the following:

2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan.

In effect that clearly states they wouldn’t have paid any winnings nor will they pay refunds for deposits made. They would just keep the funds either way.

Still feel it’s fair?
 
From a chargeback view, the problem you have is, you accepted those terms and conditions when you created the account, even if they are unfair and they wouldn't have paid you, you said, thats ok by accepting them.

I'm not saying it's right and I would keep trying, but you will certainly have an uphill struggle I think :(
 
From a layman’s POV yes but from a legal standing the CMA guidance states the below.

Its classed as an unfair term and it’s significantly in benefit of the business and puts the consumer at a clear disadvantage either way.
 
2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.

2.3. Regardless of your jurisdiction, the casino is able to prevent any specific person from opening an account. Players are only ever prevented from opening an account in the event that there is genuine reason to do so.

2.3 doesn't even make sense to me!

And this cracker as well.

National Legislation Applicable to Players

3.1. You accept and understand that it is your responsibility to ensure that you act within the laws of your respective national legislation when you use this website. You accept and understand that we are unable to provide you with legal advice or assurances and we take no responsibility in the event of players breaking the laws of their respective country. When you play the games on the website you confirm that you do not find the games to be offensive, unfair, objectionable or indecent.

So basically they will take your money and never have to pay you if your from any of the countries above. This is an utter utter scam.
 
Vega World Solutions is associated with and run by the same people who operate only about 100s of casino skins successfully because people like you are mostly too lazy to do a 3-seconds Google search. :rolleyes:

1588506368671.png


1588506416358.png


The bosses will be sitting there and doing something similar when you are asking for your money. Good luck with a legal case in Curacao. I've yet to hear one going in favour of the player.

J.K.-Simmons-Laugh.gif
 
Last edited:
It’s an entire scam and I’m kicking myself for using it. My main point is that either way they wouldn’t have paid anything. They retain funds and in effect have stolen them.

the unfair route for chargeback, could I rely on:


What is an unfair term?
21. A term in a consumer contract is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract, to the detriment of the consumer.
22. Transparency is also fundamental to fairness. The Act requires that a written term in a consumer contract is expressed in plain and intelligible language and is legible. This sits alongside a more general requirement that consumers are given a real chance, before entering a contract, to see and understand all terms that could operate to their disadvantage (see paragraph 28 below).
23. The CMA considers that the Act’s effect is to apply in substance the same tests of fairness, and of transparency, to both terms and notices.
Fairness
24. Broadly, the effects of the fairness test are that wording is more likely to satisfy the law if it is drafted and presented in a way that respects consumers’ legitimate interests.
25. ‘Significant imbalance’ is concerned with the parties’ rights and obligations under the contract. It arises where a term is so weighted in favour of a trader that it tilts the balance of the contract significantly in the trader’s favour – for instance, by granting the business a discretion that could be used unfairly to increase the benefits it enjoys or to impose a disadvantageous burden on the consumer.
26. As a starting point, when assessing fairness, it is useful to ask whether the wording places the consumer in a legal position less favourable than that which is otherwise provided for by the law.
27. Although the imbalance must be significant, unfairness does not require proof that a term has actually caused harm. Wording may be open to challenge if it could be used to cause consumer detriment.
 
Anyone got any advice on where I should go with this? I’ve got a legal background and so some of this makes clear sense but in honesty if anyone has experience of fighting something like this and winning please can you share your email wording. Much appreciated either way guys.
 
Curacao courts maybe? If they wouldn't have paid you some winnings there could be some grounds for something but for now don't see much happening except a waste of time, would just forget the whole thing and have less stress. Can't really see any easy positive outcome from your point of view coming anywhere.
 
am2020 said:
Anyone got any advice on where I should go with this? I’ve got a legal background and so some of this makes clear sense but in honesty if anyone has experience of fighting something like this and winning please can you share your email wording. Much appreciated either way guys.
Click to expand...

Legal background and you don't do any checks when you hand over your hard-earned cash to a foreign legal entity? You simply go ahead without reading terms, checking licenses etc?

I used this just now in a different thread but it feels like it fits well in here too:

1588509345714.webp
 
Harry_BKK said:
Legal background and you don't do any checks when you hand over your hard-earned cash to a foreign legal entity? You simply go ahead without reading terms, checking licenses etc?

I used this just now in a different thread but it feels like it fits well in here too:

View attachment 130183
Click to expand...

The terms I can understand...the licence I cannot. How many times do we need to say it. It's not difficult to understand.
 
Harry_BKK said:
Legal background and you don't do any checks when you hand over your hard-earned cash to a foreign legal entity? You simply go ahead without reading terms, checking licenses etc?

I used this just now in a different thread but it feels like it fits well in here too:

View attachment 130183
Click to expand...

I did say it was a silly mistake on my part. Sadly I’m human, I make them
 
am2020 said:
ICC?
Click to expand...
Internet Cyber Crime, branch of the fbi. Alot of these fake/rouge casinos are funding global terrorism and governments have a watch list. Approach your bank and tell them you have been a victim of international fraud, and by their own banking standards/codes they have to investigate, and put you back into the financial position you were in before the crime. The service you received was illegal and international law holds the purveyor accountable.
 
dec2008mcl said:
Internet Cyber Crime, branch of the fbi. Alot of these fake/rouge casinos are funding global terrorism and governments have a watch list. Approach your bank and tell them you have been a victim of international fraud, and by their own banking standards/codes they have to investigate, and put you back into the financial position you were in before the crime. The service you received was illegal and international law holds the purveyor accountable.
Click to expand...

The OP gambled his money and lost it and is now calling foul, as he has read about chargebacks online.

Do you really think the bank are going to investigate it?.

Why should the bank cough up because the OP failed the most basic of checks.

Legal background LOL.
 
dec2008mcl said:
Internet Cyber Crime, branch of the fbi. Alot of these fake/rouge casinos are funding global terrorism and governments have a watch list. Approach your bank and tell them you have been a victim of international fraud, and by their own banking standards/codes they have to investigate, and put you back into the financial position you were in before the crime. The service you received was illegal and international law holds the purveyor accountable.
Click to expand...

Why are you saying that as if it's fact. There is no international fraud, they don't have to do anything of the sort.
The OP freely signed up to a service that he shouldn't have. He freely deposited money. He freely accepted the terms and conditions. Where is the fraud in that?
 
dec2008mcl said:
Internet Cyber Crime, branch of the fbi. Alot of these fake/rouge casinos are funding global terrorism and governments have a watch list. Approach your bank and tell them you have been a victim of international fraud, and by their own banking standards/codes they have to investigate, and put you back into the financial position you were in before the crime. The service you received was illegal and international law holds the purveyor accountable.
Click to expand...

More chance of this lot getting involved.
download.jpeg-1.webp
 
Gaz237 said:
The OP gambled his money and lost it and is now calling foul, as he has read about chargebacks online.

Do you really think the bank are going to investigate it?.

Why should the bank cough up because the OP failed the most basic of checks.

Legal background LOL.
Click to expand...
Didn’t read about chargeback lol, I’ve worked in financial institutions for years I know all about them. I’ve never posted an issue on these forums just wanted a second opinion.

Honestly your opinion is your own but that’s all it is. Anyone got any legal specifics of useful info they can provide cheers in advance. Also appreciate those that say walk away from the stress. Appreciate thats also a most likely outcome- lesson learnt.
 
colinsunderland said:
Why are you saying that as if it's fact. There is no international fraud, they don't have to do anything of the sort.
The OP freely signed up to a service that he shouldn't have. He freely deposited money. He freely accepted the terms and conditions. Where is the fraud in that?
Click to expand...
Why is there so much misinformation on this site. If I buy weed on a site from a state in
colinsunderland said:
Why are you saying that as if it's fact. There is no international fraud, they don't have to do anything of the sort.
The OP freely signed up to a service that he shouldn't have. He freely deposited money. He freely accepted the terms and conditions. Where is the fraud in that?
Click to expand...
They had no license to provide the service. It is illegal for them to provide service here. There t&c's do not apply here. Fraud pure and simple
You cannot accept something that is not legal.
 
EkJR said:
Yes but they are so rogue its unreal, it's a lesson sure, but they stipulate clearly that the UK is prohibited yet allow someone to sign up and spend money. They have now blocked UK player sign ups as per my earlier post.
Click to expand...

They can stipulate anything they want, they are not governed by UK law (or any law that's worth anything).
 
dec2008mcl said:
Why is there so much misinformation on this site. If I buy weed on a site from a state in

They had no license to provide the service. It is illegal for them to provide service here. There t&c's do not apply here. Fraud pure and simple
You cannot accept something that is not legal.
Click to expand...

5 days you have been a member here.

I'm so glad you have turned up to save us all.

Thunderbirds are Go

FAB.
 
am2020 said:
Didn’t read about chargeback lol, I’ve worked in financial institutions for years I know all about them. I’ve never posted an issue on these forums just wanted a second opinion.

Honestly your opinion is your own but that’s all it is. Anyone got any legal specifics of useful info they can provide cheers in advance. Also appreciate those that say walk away from the stress. Appreciate thats also a most likely outcome- lesson learnt.
Click to expand...

@dec2008mcl is your man.
 
dec2008mcl said:
So you don't think these casinos are breaking any laws?
Click to expand...

I think they shouldn't be accepting uk players as they don't have a license. I also think the UKGC could do a lot to stop this and don't.

You stated the OP was a victim of international fraud, and that the banking code says the bank HAVE to put the OP back into the financial position he was in before the crime.

Then you quoted me and asked why there was so much misinformation on the site.

Can you put a link to the specific international fraud law you were meaning, along with an explanation of how exactly you think they broke it? Then, quote and link to the section of the banking code that show the banks, in that particular situation, HAVE to refund the OP's money.

Clearly that won't be a problem or how would you know it to be correct, rather than misinformation? It would obviously be a great help to the OP, which is what the forum is about, helping people, as then he will be able to go back to his bank and get refunded without any problem, as he will be able to quote the correct sections of the correct acts to them.
 


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