Comments Welcome End of 'reverse withdrawals' nigh?

[dunover]

OK, upon further examination of the article regarding UKGC Intentions from @News Hound I have found an indication that soon they are likely to examine the effect of reversals on responsible gambling. There is this little gem there, lower down:

"...….Consider whether we need to make changes to LCCP in order to ensure that consumers can withdraw funds more easily We are aware that some operators only undertake customer diligence checks at the point of withdrawal, which can delay the time it takes for consumers to access their funds. The improvements to customer identification outlined above are likely to remove the need for this in many cases because operators will have already completed these checks. However, some operators offer the ability to “reverse withdrawal”, a facility that enables consumers to cancel their request to withdraw funds prior to the funds being transferred to their account.
8 The CMA has also raised concerns about some of the practices associated with restricting customers from withdrawing funds. For example, these include unreasonably high minimum withdrawal limits, and terms that prevent consumers from withdrawing money they have deposited unless they wager its value in full once, or several times. The outcomes of the CMA investigation will inform our work on withdrawal of funds and help us to better assess the potential risk of harm associated with reverse withdrawals."

So what they are saying is that the new pre-verification will remove the excuse for holding up withdrawals as far as KYC goes and the logical next step is stop pending periods if demonstrated to be unfavourable to players.

One or two people already mentioned this likelihood in the pre-verification thread so it seems they are actually going to put an end to this abhorrent practice.

Mind you, knowing that anything from 15-35% of pending withdrawals are spunked back, this may be the final straw for many UK-facing smaller operators.

As I've said before, we are heading down the road to a small number of big to giant operators in the UK, nice cash cows for the arbitrary huge fines the UKGC likes collecting for every small transgression. Your corner shop will go, then you local mini-market and you've only the supermarket giants left to shop in....metaphorically speaking.

 

[steveh35]

Reverse Withdrawal should have been the first thing they looked at about time they finally taking notice of this even if it was due to a payment/document issue they could easily have a lock feature like Trada.

 

[goatwack]

I take it casinos are going to implement longer-than-normal withdrawal times to get around it

 

[mina1929]

My withdrawal was reversible for three days and I was determined not to touch it.

Hopefully better times ahead.

 

[IM_SPORTS]

I personally feel like the reverse withdrawal feature must have the most negative effect on people
It's when you reverse the withdrawal and lose all of it when you feel most down from my experience
I don't really get into that too much anymore I just play at casinos that do instant withdrawals with no waiting

 

[dunover]

I take it casinos are going to implement longer-than-normal withdrawal times to get around it

LOL..but it would be pointless as the UKGC has already advised on it and secondly it still couldn't be reversed at all.

 

[lotusch]

I would be delighted if they would get rid of the WD reversal option.
I personally have no issues with WD's, once I have hit that button I will never ever reverse it.
But weaker people might fall for it and lose whatever they originally withdrew.

I like the lock option like TRADA casino has, in that case you cannot use the reverse option anymore.

But yes, it would be best if this option will be removed due to new legislations.

I assume this is for UK players anyway.

 

[IM_SPORTS]

LOL..but it would be pointless as the UKGC has already advised on it and secondly it still couldn't be reversed at all.

Hmm thought he had a point for a second then you have changed my mind. There would be no point to make withdrawal times longer.

 

[dunover]

I would be delighted if they would get rid of the WD reversal option.
I personally have no issues with WD's, once I have hit that button I will never ever reverse it.
But weaker people might fall for it and lose whatever they originally withdrew.

I like the lock option like TRADA casino has, in that case you cannot use the reverse option anymore.

But yes, it would be best if this option will be removed due to new legislations.

I assume this is for UK players anyway.

Yep, UK players.

We in the UK are having so many protections and rights and benefits foisted upon us by the UKGC it's embarrassing. Just a shame there won't be many UK casinos left for us to play at who can afford them all.

 

[colinsunderland]

This is a good thing. Casinos shouldn't allow you to reverse, once you click withdraw, you shouldn't be able to touch it until it hits your bank account/wallet.
They should bring in a max amount of time for the casinos to process winnings too.

 

[Jayjay231221]

Hench why I play alot at sky Vegas no pending withdrawals paid within 2 hrs with barclays and in my bank.

 

[SpinUk]

Its all gone too far. All for player protection but personally would like more than 3 casinos to play at in the future, the eventual lack of consumer choice far outweighs the “benefits” of all this newly introduced legislation.

 

[colinsunderland]

Its all gone too far. All for player protection but personally would like more than 3 casinos to play at in the future, the eventual lack of consumer choice far outweighs the “benefits” of all this newly introduced legislation.

So you think having your withdrawal sitting there for days reversible is a good thing? Because I'll bet, if they aren't allowed to have them reversible casinos will process the withdrawal much quicker than they do now.

 

[SpinUk]

So you think having your withdrawal sitting there for days reversible is a good thing? Because I'll bet, if they aren't allowed to have them reversible casinos will process the withdrawal much quicker than they do now.

If it means even more UK casinos shutting down, which it definately will if this is true -

“Mind you, knowing that anything from 15-35% of pending withdrawals are spunked back, this may be the final straw for many UK-facing smaller operators”.

Rather not live in a Nanny state thanks, I'm more than happy to take responsibilty for my own actions to keep my consumer choices.

 

[dunover]

If it means even more UK casinos shutting down, which it definately will if this is true -

“Mind you, knowing that anything from 15-35% of pending withdrawals are spunked back, this may be the final straw for many UK-facing smaller operators”.

Rather not live in a Nanny state thanks, I'm more than happy to take responsibilty for my own actions to keep my consumer choices.

Yeah, those figures arose from three off-the-record convos I've had in the past with people who work, or worked for online slots sites. It could be more at some, negligible on others depending on their timescales and type of players. Some sites have very tight margins and I sincerely believe, although we like it as players, it could finally nail some sites who account for reversal percentages.

I firmly believe too that in the UK we are headed inexorably to a shrunken market carved up between relatively few operators. If you think we are losing sites now, wait until summer...

 

[Mouche12]

There are similar expectations with respect to a narrower choice of regulated gambling sites once the Dutch Gambling Act takes effect in 2020 - also considering the licence costs and taxation (the same 29%). As long as Guts and V&J remain available to me, I don't mind.

 

[steveh35]

If it means even more UK casinos shutting down, which it definately will if this is true -

“Mind you, knowing that anything from 15-35% of pending withdrawals are spunked back, this may be the final straw for many UK-facing smaller operators”.

Rather not live in a Nanny state thanks, I'm more than happy to take responsibilty for my own actions to keep my consumer choices.

I am sorry but reverse withdrawal is not a responsibility it should never have been allowed imagine going to a bingo hall and winning a £1000 and the assistant says we will give you your winnings in 3 days time in the meantime you can buy more tickets with it if you want or a bookie and you win something on the grand national on Saturday and you go to the desk to claim your winnings and they said we can't pay you until Monday afternoon but you can put all your winnings on the next race if you want, people would go crazy if they were not paid straight them.

Casinos have no right to keep your money and say you can still gamble with it but won't let you withdraw it until they decide.

 

[SlotGrinder]

Even casinos that offer a lock withdrawal option always hide it somewhere in small text . It's clearly a big part of a casino's income but why should it be ? No brainer imo . No pending allowed and max 1 day to process withdrawals and have them sent out . Including weekends because casinos have never been a 9 to 5 business so there is no excuse for not working weekends

 

[TheAverageGuy]

Can't risk it, overall profits would drop, tax kickbacks would shrink,the sky would fall...

Plus.. what would we do with all of that extra money?

 

[colinsunderland]

If it means even more UK casinos shutting down, which it definately will if this is true -

“Mind you, knowing that anything from 15-35% of pending withdrawals are spunked back, this may be the final straw for many UK-facing smaller operators”.

Rather not live in a Nanny state thanks, I'm more than happy to take responsibilty for my own actions to keep my consumer choices.

Any casino that relies on people reversing withdrawals can close for me. If their profit margin is that low, then chances are they won't pay you if you get a big win anyway.

Heres a mad idea, when I deposit it takes seconds. How about when I withdraw its done in the same time it takes to take the money.

 

[pinnit2014]

As above, there's nothing nanny state about people who win asking for their money to be paid without some arbitrary pending period. Your business model must be pretty dicey if pending periods are the difference in you being classed as a going concern, or not.

 

[nikantw]

To add my recent experience:

I don't play much at CR and I can't remember my last cashout from them. But I have one now from Quatro Casino.
Pending period of 2 business days but only released for payment at the following business day at 12:00 AEST (midday).
Until it is released it remains reversible, so the reversible period is anywhere from 49hrs to 145hrs (if there is a weekend and a national holiday).

I made the request at 14:15 AEST so mine will be reversible for at least 70hrs. And I have to hope that they will have enough time from Friday 12:00 AEST to 17:00 AEST to pay in my Neteller.
If they don't make it, it goes for Monday.

Now I don't know if the same applies for UK customers. I suppose it does.

BTW the Quatro Casino Review, trusted & updated info - Casinomeister
doesn't exactly reflect their practice for 48hrs+24hrs+WD+holiday reversible period.

 

[Scott1baird]

I was gonna do a withdrawal when It was time,
I was gonna use that money to go and buy some pies,
I was gonna eat those pies before the I got home.
But I got high roller got high I got high.
I clicked that reverse been button cos I was high,
I tried to win a holy diver cos I was high,
I watched dunovers review on it cos I was high,
Did I win did I fuck cos I was high.
Nah nah na na na na nah.



Disclaimer not true events apart from watching dunovers enthusiastic review lol.

 

[EkJR]

I take it casinos are going to implement longer-than-normal withdrawal times to get around it

With the pending May changes namely being verified up front before depositing they have no excuse nor justifiable reason to delay withdrawals. Normally the say withdrawals are held for further verification and money laundering checks, because these have already been checked there is zero excuse.

 

[ChopleyIOM]

One or two people already mentioned this likelihood in the pre-verification thread so it seems they are actually going to put an end to this abhorrent practice.

Mind you, knowing that anything from 15-35% of pending withdrawals are spunked back, this may be the final straw for many UK-facing smaller operators.

As I've said before, we are heading down the road to a small number of big to giant operators in the UK, nice cash cows for the arbitrary huge fines the UKGC likes collecting for every small transgression. Your corner shop will go, then you local mini-market and you've only the supermarket giants left to shop in....metaphorically speaking.

Blimey dunover, I think you're stretching a bit there. After (correctly) identifying allowing reversals as 'abhorrent', you've not really got much to hang 'it'll be bad for players' on.

If a THIRD of withdrawals are getting reversed in some cases, then this is a massive issue, and I think it stands to reason that those most likely to reverse are those with RG issues, so prohibiting reversals is clearly going to help out problem gamblers, which we all agree is a good thing I take it?

Personally I think the reversal system stinks to high heaven, I've never reversed myself but I can totally understand how some people crack and reverse, as hours turns into days, and their rightful winnings are still being held hostage by the casino.

And the thing is, if the withdrawal is being held for verification purposes, extra checks, customer safety and all the other bullshit they come out with, why is the withdrawal available to be reversed? It should be locked until those checks are complete, not reversible.

The casino is effectively saying, 'You can't have your money yet because of things a, b and c which are REALLY IMPORTANT and FOR YOUR OWN SAFETY, as soon as a, b and c are finished, you can have your money. Oh, unless you want to just lose all your money by reversing right now, in which case we don't give a fuck about a, b and c any longer and you can get your cash now by pressing this handy big CANCEL WITHDRAWAL button in your cashier screen.'

If any casinos out there do rely on margins from reversals to keep their heads above water, then I'm afraid it's probably best that they're not around to prey on people in their moments of weakness.

 

[SlotGrinder]

Any casino that relies on people reversing withdrawals can close for me. If their profit margin is that low, then chances are they won't pay you if you get a big win anyway.

Heres a mad idea, when I deposit it takes seconds. How about when I withdraw its done in the same time it takes to take the money.

Would be nice but the casino has to check for certain things like bonus abuse and the like . And even though each account might take only a few minutes to check if theres a long queue of people withdrawing it will obviously take a bit of time . I think a couple of hours is reasonable enough . A few sites manage it much more quickly that that but its usually when u are a more established regular player

 

[colinsunderland]

Would be nice but the casino has to check for certain things like bonus abuse and the like . And even though each account might take only a few minutes to check if theres a long queue of people withdrawing it will obviously take a bit of time . I think a couple of hours is reasonable enough . A few sites manage it much more quickly that that but its usually when u are a more established regular player

Yes but if its a cash deposit with no bonus then theres no need to keep a withdrawal pending. I get that smaller casinos might not be able to do them instantly, but they should certainly be processed within 24 hours, no excuse for it to take any longer at all. I'm sure the process could be automated too if no bonus was used, therefore doing it instantly. The likes of 32Red who can take a week+ to get your money back into your bank, take the piss.

 

[EkJR]

Blimey dunover, I think you're stretching a bit there. After (correctly) identifying allowing reversals as 'abhorrent', you've not really got much to hang 'it'll be bad for players' on.

If a THIRD of withdrawals are getting reversed in some cases, then this is a massive issue, and I think it stands to reason that those most likely to reverse are those with RG issues, so prohibiting reversals is clearly going to help out problem gamblers, which we all agree is a good thing I take it?

Personally I think the reversal system stinks to high heaven, I've never reversed myself but I can totally understand how some people crack and reverse, as hours turns into days, and their rightful winnings are still being held hostage by the casino.

And the thing is, if the withdrawal is being held for verification purposes, extra checks, customer safety and all the other bullshit they come out with, why is the withdrawal available to be reversed? It should be locked until those checks are complete, not reversible.

The casino is effectively saying, 'You can't have your money yet because of things a, b and c which are REALLY IMPORTANT and FOR YOUR OWN SAFETY, as soon as a, b and c are finished, you can have your money. Oh, unless you want to just lose all your money by reversing right now, in which case we don't give a fuck about a, b and c any longer and you can get your cash now by pressing this handy big CANCEL WITHDRAWAL button in your cashier screen.'

If any casinos out there do rely on margins from reversals to keep their heads above water, then I'm afraid it's probably best that they're not around to prey on people in their moments of weakness.

Great post. Last section is pertinent I think. The industry needs the bullshit operators to go away and leave proper financially sustainable operators, large or small, to pick this up and improve the whole overall experience. Reverse withdrawals cause nothing but problems.

 

[dunover]

Blimey dunover, I think you're stretching a bit there. After (correctly) identifying allowing reversals as 'abhorrent', you've not really got much to hang 'it'll be bad for players' on.

If a THIRD of withdrawals are getting reversed in some cases, then this is a massive issue, and I think it stands to reason that those most likely to reverse are those with RG issues, so prohibiting reversals is clearly going to help out problem gamblers, which we all agree is a good thing I take it?

Personally I think the reversal system stinks to high heaven, I've never reversed myself but I can totally understand how some people crack and reverse, as hours turns into days, and their rightful winnings are still being held hostage by the casino.

And the thing is, if the withdrawal is being held for verification purposes, extra checks, customer safety and all the other bullshit they come out with, why is the withdrawal available to be reversed? It should be locked until those checks are complete, not reversible.

The casino is effectively saying, 'You can't have your money yet because of things a, b and c which are REALLY IMPORTANT and FOR YOUR OWN SAFETY, as soon as a, b and c are finished, you can have your money. Oh, unless you want to just lose all your money by reversing right now, in which case we don't give a fuck about a, b and c any longer and you can get your cash now by pressing this handy big CANCEL WITHDRAWAL button in your cashier screen.'

If any casinos out there do rely on margins from reversals to keep their heads above water, then I'm afraid it's probably best that they're not around to prey on people in their moments of weakness.

Sorry, that does sound contradictory and I should have qualified that statement better! What I meant was those casinos DELIBERATELY using the reverse when they've no reason to because they can pay 24/7 or that impose deliberate 72-96 hour pending periods like many of the Playtech sites did (or still do?) plus those sites intentionally lengthening the period to take advantage of reversals. Back in Easter 2016 IIRC there was a particularly controversial incidence of this when you were on your 4-year hiatus from CM, but without opening up old wounds I'll leave that for some other long-timer to enlighten you about. They'll know what I'm on about.

What I wasn't referring to were smaller sites who don't have the facility to pay 24/7 or their processor won't so aren't too quick as a result. Nevertheless I suppose even those could lock them if they chose to.

 

[PaaskeDenmark]

I just spunked a nice £160 pending withdrawal at Unibet last night.

The worst part is that you get a popup when clicking banking/deposit if you would like to cancel and reverse your outstanding withdrawal.

BUT even worse is you also get popup asking would you like to remove reverse possibility. It does FK all as still, the exact same thing can happen.

You have to go into settings and tick a box remove reverse option. But then any time you can go in and change it again.

They need to get their act together and have the option to remove a pending withdrawal.

Sadly despite being very experienced i fell into the trap last night

 

[ChopleyIOM]

My take on things.

 

[irish-ranger]

My withdrawal was reversible for three days and I was determined not to touch it.

Hopefully better times ahead.

Like my self last withdrawal on netbet sat pending for 4 days every time I logged on I was face with a pop up saying you have a pending withdrawals would u like to reverse.
Predator to say the least I can't see this action speeding things up though.

 

[EkJR]

Christ even 888 have a lock withdrawal function! All of them really need to get it.

 

[shadow123]

Amazes me how long its taken for reversals to be seriously looked at.It has always been the most predatary and cynical
feature and must have contributed millions to casinos take over the years.They even had the cheek to say its what the customer
wanted.I fell out with Red 32 when they removed flushing and never played there again so I didnt bloody want it.
The standard should be that all withdrawals are locked or at least if a locking feature is allowed it is set to lock by default
on every withdrawal and only be allowed to be unlocked for a very short period of time.Must confess in my earlier days
reversals cost me a lot of money but I finally learnt and havnt reversed for years.

 

[mack341]

My take on things.

Chopley I'm a bit hard of hearing. does that voice on the new into say 'it's there' ?

 

[ChopleyIOM]

Chopley I'm a bit hard of hearing. does that voice on the new into say 'it's there' ?

Yes, if you go to 7m50s in the video of The Final Countdown win, it's lifted from there.

 

[irish-ranger]

Great video mate that's the type of hit us low rollers dream of.

 

[nikantw]

Nikantw was that your comment under chopley's vid then or someone nicking it from you here?

No, it wasn't me on YT. But I have posted it here a couple of times.

 

[EkJR]

Did LCCP change on this or are they using the code that they expect casinos to follow mandatory changes asap and what does asap mean??? Very grey again.

 

[GameRoom]

OK, upon further examination of the article regarding UKGC Intentions from @News Hound I have found an indication that soon they are likely to examine the effect of reversals on responsible gambling. There is this little gem there, lower down:

"...….Consider whether we need to make changes to LCCP in order to ensure that consumers can withdraw funds more easily We are aware that some operators only undertake customer diligence checks at the point of withdrawal, which can delay the time it takes for consumers to access their funds. The improvements to customer identification outlined above are likely to remove the need for this in many cases because operators will have already completed these checks. However, some operators offer the ability to “reverse withdrawal”, a facility that enables consumers to cancel their request to withdraw funds prior to the funds being transferred to their account.
8 The CMA has also raised concerns about some of the practices associated with restricting customers from withdrawing funds. For example, these include unreasonably high minimum withdrawal limits, and terms that prevent consumers from withdrawing money they have deposited unless they wager its value in full once, or several times. The outcomes of the CMA investigation will inform our work on withdrawal of funds and help us to better assess the potential risk of harm associated with reverse withdrawals."

So what they are saying is that the new pre-verification will remove the excuse for holding up withdrawals as far as KYC goes and the logical next step is stop pending periods if demonstrated to be unfavourable to players.

One or two people already mentioned this likelihood in the pre-verification thread so it seems they are actually going to put an end to this abhorrent practice.

Mind you, knowing that anything from 15-35% of pending withdrawals are spunked back, this may be the final straw for many UK-facing smaller operators.

As I've said before, we are heading down the road to a small number of big to giant operators in the UK, nice cash cows for the arbitrary huge fines the UKGC likes collecting for every small transgression. Your corner shop will go, then you local mini-market and you've only the supermarket giants left to shop in....metaphorically speaking.

hop it will happen soon,so casino like Casumo cant hold or reverse cashout,I play in casumo for over a year they never ask me for id,I could easy be under 18 and play for year, now I hit 5 digit win they start asking me 100doc block me from cashout,but I can still deposit and play,all doc send now 6 days no awnser from casumo still pending

 

[colinsunderland]

hop it will happen soon,so casino like Casumo cant hold or reverse cashout

They didn't allow it to be reversed, it was cancelled, which isn't the same.

 

[Mr_Slot5]

They didn't allow it to be reversed, it was cancelled, which isn't the same.

It's not the same, no.

The result to the end user is the same though; cashed out funds reappearing as playable in the customer's account balance.

 

[colinsunderland]

It's not the same, no.

The result to the end user is the same though; cashed out funds reappearing as playable in the customer's account balance.

Yes, point being it isn't a breach of their LCCP, as it wasn't user reversed, which is what the changes were to stop.

 

[EkJR]

Yes, point being it isn't a breach of their LCCP, as it wasn't user reversed, which is what the changes were to stop.

So has LCCP changed? If so, when?

 

[GameRoom]

They didn't allow it to be reversed, it was cancelled, which isn't the same.

maybe not the same but casino still find the law gap to return withdraw on players balance,they can hold now withdraw for 72hrs and return to player,and prey to god they will play back and lose it,same what happen with ban bonus buy providars find the gap on law and made new games where u can buy bonus,when UKGC make new law they need to make it with out gap or big fine for casinos if they use any other law gap,whats the point making a law when casinos and providers find the gaps on law and ukgc do nothing about it

 

[colinsunderland]

maybe not the same but casino still find the law gap to return withdraw on players balance,they can hold now withdraw for 72hrs and return to player,and prey to god they will play back and lose it,same what happen with ban bonus buy providars find the gap on law and made new games where u can buy bonus,when UKGC make new law they need to make it with out gap or big fine for casinos if they use any other law gap,whats the point making a law when casinos and providers find the gaps on law and ukgc do nothing about it

What did the UKGC say when you complained about it?

 

[colinsunderland]

So has LCCP changed? If so, when?

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2. Licensees must take into account the Commission’s guidance on customer interaction. This guidance is issued further to the formal customer interaction guidance for remote operators of July 2019.

Due to the ongoing COVID-19 pandemic and associated lockdown, licensees should ensure they have the following measures implemented into their customer interaction framework for the purposes of preventing gambling related harm:

a) Reviews of all thresholds and triggers used to track vulnerability to ensure that they reflect changed financial circumstances that many consumers will be experiencing. An emphasis should be placed on those thresholds and triggers being proactively reset on a precautionary basis to ensure customers with emerging vulnerability, such as increased time spent at play or increased spend can be identified

b) Specifically, review your time indicators to capture play in excess of 1 hour as this is a proxy for potential harm.

c) Set additional or modify existing thresholds and triggers which are specific to new customers reflecting an operator’s lack of knowledge of that individual’s play and spend patterns.

d) Implement processes that ensure the continual monitoring of your customer base, identifying customers whose patterns of play, spend or behaviours have changed in the last few weeks.

e) Conduct affordability assessments for individuals picked up by existing or new thresholds and triggers which indicate consumers experiencing harm. Consider limiting or blocking further play until the checks have been concluded and supporting evidence obtained.

f) Prevent reverse withdrawal options for customers until further notice.

g) Stop bonus offers or promotions to customers displaying indicators of harm

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[EkJR]

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2. Licensees must take into account the Commission’s guidance on customer interaction. This guidance is issued further to the formal customer interaction guidance for remote operators of July 2019.

Due to the ongoing COVID-19 pandemic and associated lockdown, licensees should ensure they have the following measures implemented into their customer interaction framework for the purposes of preventing gambling related harm:

a) Reviews of all thresholds and triggers used to track vulnerability to ensure that they reflect changed financial circumstances that many consumers will be experiencing. An emphasis should be placed on those thresholds and triggers being proactively reset on a precautionary basis to ensure customers with emerging vulnerability, such as increased time spent at play or increased spend can be identified

b) Specifically, review your time indicators to capture play in excess of 1 hour as this is a proxy for potential harm.

c) Set additional or modify existing thresholds and triggers which are specific to new customers reflecting an operator’s lack of knowledge of that individual’s play and spend patterns.

d) Implement processes that ensure the continual monitoring of your customer base, identifying customers whose patterns of play, spend or behaviours have changed in the last few weeks.

e) Conduct affordability assessments for individuals picked up by existing or new thresholds and triggers which indicate consumers experiencing harm. Consider limiting or blocking further play until the checks have been concluded and supporting evidence obtained.

f) Prevent reverse withdrawal options for customers until further notice.

g) Stop bonus offers or promotions to customers displaying indicators of harm

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Yeah do you know the applicable date? Some casinos will say "ahh major IT project"" etc. That's what I couldn't see but I can ask them about it.

 

[GameRoom]

What did the UKGC say when you complained about it?

no replay yet,they take their time to replay..luck if they replay end of the month,maybe coz of C-19 even longer

 

[EkJR]

no replay yet,they take their time to replay..luck if they replay end of the month,maybe coz of C-19 even longer

I instructed someone to contact them about it as well.no response yet.