Baptism by Fire - success Hello Casino enters the flames!

[The Dude]

Hello Hello Casino!

This is a UK, EU and Ontario facing casino which is part of the WHG portfolio of casinos. Their Baptism By Fire is being overseen by Ryan, whom many of you know from All British Casino, and he knows the ropes here.

So for the next 30 days, tell us what you think! Give them a go and give us a rundown on their customer support, offers, how well their casino functions, and any kudos or criticisms posting them here.

Here is their review: Hello Casino Review

And you can sign up directly here. Hello Casino.

And the man with the plan is here
RyanFCA

So good luck!!

See Related Threads:

• Hello Casino Is Now Accredited at Casinomeister
• Hello Casino Arrives on Casinomeister Review List
• Hello Casino Heads Up

 

[RyanFCA]

Can't wait, great to be back on the CM forum and going through another BBF!

 

[satchnz]

Why do CM casino reviews never mention RTP? It’s a hot topic amongst a decent sized group of us here.

Anyone know what the RTPs are like on the UK side of this operation?

 

[The Dude]

Why do CM casino reviews never mention RTP? It’s a hot topic amongst a decent sized group of us here.

Anyone know what the RTPs are like on the UK side of this operation?

It's in the planning stage. The problem is the complexity of it all. Differing RTPs for each game from each operator, from differing jurisdictions, etc., etc. Believe me - it would be nice, but how would one keep that updated properly on hundreds of reviews?

 

[satchnz]

…but how would one keep that updated properly on hundreds of reviews?

Good point. RTP info would only be accurate at time of review.

 

[Sonict]

I have had an account on HelloCasino for many years. It got "upgraded" to the ontario account and I ran into geolocation issues for awhile. Everything is ok for now, but here is one suggestion for the site that needs addressing.

1) The games I see when I choose a provider ( Play and Go for example) and what I can actually play are different. For example: any of the Hugo games. If I load any game ( not Hugo ) that I can play and type in "Hugo" in the search... It shows none which is correct, but I can see the game in the list and thus assume I can play it. Makes it hard to know what I can or can't play so I am avoiding playing here until this is solved. :/

I have a screenshot showing what I mean. In this list of 30 games... Only 6 are playable! I marked the "blocked" ones with a red cross.

 

[Jono777]

Wow, Hello casino now there is a blast from the past and WHG showing interest in CM too, things are looking up

A regular go to casino of mine before my beloved bonus ban and one of very few WHG casinos I never actually won at IIRC

 

[Adriana B]

I have had an account on HelloCasino for many years. It got "upgraded" to the ontario account and I ran into geolocation issues for awhile. Everything is ok for now, but here is one suggestion for the site that needs addressing.

1) The games I see when I choose a provider ( Play and Go for example) and what I can actually play are different. For example: any of the Hugo games. If I load any game ( not Hugo ) that I can play and type in "Hugo" in the search... It shows none which is correct, but I can see the game in the list and thus assume I can play it. Makes it hard to know what I can or can't play so I am avoiding playing here until this is solved. :/

I have a screenshot showing what I mean. In this list of 30 games... Only 6 are playable! I marked the "blocked" ones with a red cross.

View attachment 176716

Yes. Totally agree. Even tried logging on to a couple of microgaming games and it was not allowed in my country. A few no limit games and BTG. Very annoying. I withdrew my deposit immediately and have to admit they did not give me a hard time.

Please fix this Ryan as the rest of the site looks good.

 

[brianmon]

Wow, Hello casino now there is a blast from the past and WHG showing interest in CM too, things are looking up

A regular go to casino of mine before my beloved bonus ban and one of very few WHG casinos I never actually won at IIRC

me too, although I did actually win.
And my reward for being lucky was not only a bonus ban. But the idiots removed any chance of me playing that money back, by banning me from the whole network. I'd have lost all my winnings AND more by now.

From SlotTracker:

 

[gkamboj]

Sorry but not much knowledge about casino. I have been all sports last 15 years

 

[BillyGoldblum]

yup whg need to fix that issue. No idea why some games are blocked with certain providers and some arent and its a massive pain in the ass to find slots you are allowed to play

 

[RyanFCA]

I have had an account on HelloCasino for many years. It got "upgraded" to the ontario account and I ran into geolocation issues for awhile. Everything is ok for now, but here is one suggestion for the site that needs addressing.

1) The games I see when I choose a provider ( Play and Go for example) and what I can actually play are different. For example: any of the Hugo games. If I load any game ( not Hugo ) that I can play and type in "Hugo" in the search... It shows none which is correct, but I can see the game in the list and thus assume I can play it. Makes it hard to know what I can or can't play so I am avoiding playing here until this is solved. :/

I have a screenshot showing what I mean. In this list of 30 games... Only 6 are playable! I marked the "blocked" ones with a red cross.

View attachment 176716

Thank you for sharing this feedback. I can see how this would be annoying. I will forward it onto the relevant team to be looked into and come back to you with some feedback!

Many thanks,
Ryan

 

[RyanFCA]

Yes. Totally agree. Even tried logging on to a couple of microgaming games and it was not allowed in my country. A few no limit games and BTG. Very annoying. I withdrew my deposit immediately and have to admit they did not give me a hard time.

Please fix this Ryan as the rest of the site looks good.

Thanks for the additional feedback, we will look into this.

Good to know your withdrawal was processed without issue and you like the look of our site!

Many thanks,
Ryan

 

[SuperTed88]

Just checked my account list, must have played there sometime in the dim and distant past. Will have a look and report back, have no recollection of what they were like before so can't compare, will just see how they match up to the fifteen or twenty casinos I currently play at. If someone from ABC is involved then I expect things to work well.

edit. Oops my mistake, didn't realise it's a WHG site. I had the temerity to take a deposit bonus and win 5k and was promptly told to get stuffed and banned from the network about 4 years ago (they did pay out fine tbf, and they're hardly the only ones in casinos who get upset when clients win with bonuses, I guess I'd probably had a few bonuses from their sites or something, that normally does for you). The issue I found afterwards was that they had so many sites I would keep thinkning I'd found a nice looking new site only to realise it was yet another WHG site. When I went and got the list of WHG sites it was literally two or three pages long! LOL. Onward an upward, good luck to all who play, I have fond memories of the win so all in all a positive experience for as long as it lasted.

 

[justdoit]

use to like WHG played there for over 5 years, one day they just banned me for no reason at all

 

[RyanFCA]

Just checked my account list, must have played there sometime in the dim and distant past. Will have a look and report back, have no recollection of what they were like before so can't compare, will just see how they match up to the fifteen or twenty casinos I currently play at. If someone from ABC is involved then I expect things to work well.

edit. Oops my mistake, didn't realise it's a WHG site. I had the temerity to take a deposit bonus and win 5k and was promptly told to get stuffed and banned from the network about 4 years ago (they did pay out fine tbf, and they're hardly the only ones in casinos who get upset when clients win with bonuses, I guess I'd probably had a few bonuses from their sites or something, that normally does for you). The issue I found afterwards was that they had so many sites I would keep thinkning I'd found a nice looking new site only to realise it was yet another WHG site. When I went and got the list of WHG sites it was literally two or three pages long! LOL. Onward an upward, good luck to all who play, I have fond memories of the win so all in all a positive experience for as long as it lasted.

hey SuperTed88,

Thanks for the feedback, whilst I am happy to had a nice win at a WHG casino and that is was promptly paid, Also sad to hear you were banned.

If you want me to look into it further, please send me your details and I will have it looked into as much as I can. Please note, if not one of our brands at Superfly/Full Cream (Skol, Slotnite, 21Prive, Gday, Diamond7), then I might not be access any sensitive information, but will try for you.

Many thanks,
Ryan

 

[RyanFCA]

use to like WHG played there for over 5 years, one day they just banned me for no reason at all

Sorry to hear that justdoit. DM me your details and I will look into it.

 

[justdoit]

Sorry to hear that justdoit. DM me your details and I will look into it.

I played 4-5 years in 21casino dream vegas casimba and PlayGrand, one day got an email they just made me self-excluded for 5 years without no
reason. still don't get it who can casino force 5 years customer to self-excluded

 

[johnnymcc1966]

Just checked my account list, must have played there sometime in the dim and distant past. Will have a look and report back, have no recollection of what they were like before so can't compare, will just see how they match up to the fifteen or twenty casinos I currently play at. If someone from ABC is involved then I expect things to work well.

edit. Oops my mistake, didn't realise it's a WHG site. I had the temerity to take a deposit bonus and win 5k and was promptly told to get stuffed and banned from the network about 4 years ago (they did pay out fine tbf, and they're hardly the only ones in casinos who get upset when clients win with bonuses, I guess I'd probably had a few bonuses from their sites or something, that normally does for you). The issue I found afterwards was that they had so many sites I would keep thinkning I'd found a nice looking new site only to realise it was yet another WHG site. When I went and got the list of WHG sites it was literally two or three pages long! LOL. Onward an upward, good luck to all who play, I have fond memories of the win so all in all a positive experience for as long as it lasted.

This was it with me. I joined loads of their sites and got lots of bonuses with each casino,won some,lost some and then Johnny Jackpot got upset after bombarding me with offers got upset after I won a couple of hundred from one! I can still use their sites,theoretically,but what is the point with no offers when on a small budget? I had a great run with them but fell foul of the same attitude that you did. Hello was a casino I used a bit too. I'd forgotten about it until I saw this thread. I am still able to log in too.

 

[pinnit2014]

Good luck to Ryan (good rep) but WHG have the oddest approach to how to keep players: bombard them with offers, players accept and play, win. Bad players - banned: sometimes a bonus ban or a full ban

Yes Bonus's are not obligatory but if your business model (as theirs was/is) is to offer them, then at least acknowledge that.

 

[Jono777]

use to like WHG played there for over 5 years, one day they just banned me for no reason at all

Pretty sure I was bb'ed for simply winning too much, yep seriously

I have access to my accounts (although would probably need log in reminder ) but not bonus enables, not seen an email from any of the group in years, although I'd assume bb is linked to marketing emails.

 

[justdoit]

Pretty sure I was bb'ed for simply winning too much, yep seriously

I have access to my accounts (although would probably need log in reminder ) but not bonus enables, not seen an email from any of the group in years, although I'd assume bb is linked to marketing emails.

I was up on 4 of them casinos not sure way they ban me, I guess they just dont like low bet players, but I see some streamers they doing £2000-£4000 call in one spin on roulette and spin £50 a spin on slots in WHG they dont have problem at all

 

[RyanFCA]

Good luck to Ryan (good rep) but WHG have the oddest approach to how to keep players: bombard them with offers, players accept and play, win. Bad players - banned: sometimes a bonus ban or a full ban

Yes Bonus's are not obligatory but if your business model (as theirs was/is) is to offer them, then at least acknowledge that.

Cheers mate, appreciate that!

With regards to BB, that does seem like a strange strategy and others are confirming a similar experience. If you want me to look into it and provide more feedback, feel free to DM me.

Cheers,
Ryan

 

[Jono777]

I was up on 4 of them casinos not sure way they ban me, I guess they just dont like low bet players, but I see some streamers they doing £2000-£4000 call in one spin on roulette and spin £50 a spin on slots in WHG they dont have problem at all

I was a £20/£25 depositer and play at 20p/30p/40p only.

Had a 4-reel wild desire on IR for just over 1K (rare 60p bet) and lost count of wild lines on DoA - combination of these along with taking a match or free spins most deposits is what I think made them BB me.

Had to be well in front on 8-10 of their sites and down on a couple (including Hello) This is when I could win, total opposite of today.

 

[RyanFCA]

This was it with me. I joined loads of their sites and got lots of bonuses with each casino,won some,lost some and then Johnny Jackpot got upset after bombarding me with offers got upset after I won a couple of hundred from one! I can still use their sites,theoretically,but what is the point with no offers when on a small budget? I had a great run with them but fell foul of the same attitude that you did. Hello was a casino I used a bit too. I'd forgotten about it until I saw this thread. I am still able to log in too.

Unfortunately I cannot comment on what happened at Johnny Jackpot. But if you need me to look into your Hello account, let me know.

It seems that our bonus team might be a little over zealous, but cannot comment too much without looking into these on a case by case basis. Worth noting that we have over 30 brands on the WHG platform. If they see the same person claiming a welcome bonus on lots of them, and never returning, this will show as a red flag, regardless of the players intentions. Possibly you were highlighted as such a player accidentally, whilst we were protecting ourselves form genuine bonus abusers.

 

[RyanFCA]

Pretty sure I was bb'ed for simply winning too much, yep seriously

I have access to my accounts (although would probably need log in reminder ) but not bonus enables, not seen an email from any of the group in years, although I'd assume bb is linked to marketing emails.

I would like to think that you were not BB because you won too much. But if you want me to take a look, please send through your details.

For sure, when BB'd, you should;t receive marketing emails.

 

[RyanFCA]

I was up on 4 of them casinos not sure way they ban me, I guess they just dont like low bet players, but I see some streamers they doing £2000-£4000 call in one spin on roulette and spin £50 a spin on slots in WHG they dont have problem at all

These tend to be done on commercial relationships and understanding. Can't quote for all WHG brands, but it is something to consider.

 

[TheAddict]

I was up on 4 of them casinos not sure way they ban me, I guess they just dont like low bet players, but I see some streamers they doing £2000-£4000 call in one spin on roulette and spin £50 a spin on slots in WHG they dont have problem at all

It wouldn't be low bet players. I've done millions of spins at WHG at 10p/9p. Used a fair few bonuses. At one time was winning fairly well too (then NLC came along, so i tried them on 10p, and within 2 weeks had waved goodbye to a £2000 in profit account status, lol).

They're just weird when it comes to bonuses. From what I've read here over the years, I'm very suprised to still be being offered bonuses myself.

 

[Jono777]

I would like to think that you were not BB because you won too much. But if you want me to take a look, please send through your details.

For sure, when BB'd, you should;t receive marketing emails.

Hey Ryan

Cheers for this. Not to make waves but if you feel like being totally honest and transparent then feel free to post your findings here please. I do feel this will be 90% down to a decent run of luck and a lot of withdrawals, tied in with not many cash only deposits where I did not take a bonus at the point of deposit.

I will PM my 2 email addresses think Hello is the Hotmail one and Yahoo is the G' Day one.

Thank you

 

[johnnymcc1966]

Unfortunately I cannot comment on what happened at Johnny Jackpot. But if you need me to look into your Hello account, let me know.

It seems that our bonus team might be a little over zealous, but cannot comment too much without looking into these on a case by case basis. Worth noting that we have over 30 brands on the WHG platform. If they see the same person claiming a welcome bonus on lots of them, and never returning, this will show as a red flag, regardless of the players intentions. Possibly you were highlighted as such a player accidentally, whilst we were protecting ourselves form genuine bonus abusers.

Feel free to look at my account. I assumed that once JJ banned my entitlement to bonuses,they said it was group wide in their email, that all WHG sites were off limits? I will DM you my email log in if you would like to pursue it?

 

[pinnit2014]

Hey Ryan

Cheers for this. Not to make waves but if you feel like being totally honest and transparent then feel free to post your findings here please. I do feel this will be 90% down to a decent run of luck and a lot of withdrawals, tied in with not many cash only deposits where I did not take a bonus at the point of deposit.

I will PM my 2 email addresses think Hello is the Hotmail one and Yahoo is the G' Day one.

Thank you

One for each Mistress?

 

[SuperTed88]

hey SuperTed88,

Thanks for the feedback, whilst I am happy to had a nice win at a WHG casino and that is was promptly paid, Also sad to hear you were banned.

If you want me to look into it further, please send me your details and I will have it looked into as much as I can. Please note, if not one of our brands at Superfly/Full Cream (Skol, Slotnite, 21Prive, Gday, Diamond7), then I might not be access any sensitive information, but will try for you.

Many thanks,
Ryan

That's very kind but tbh there is no point, I can't remember which site it was and can't find it in my emails from four years ago. Plus I've been told in the past I play in a way which casinos don't like so I understand totally when I get the boot (Taking bonuses and aggressive staking is what I mean).

 

[Jono777]

One for each Mistress?

If only

 

[BillyGoldblum]

Hey Ryan is there any chance WHG installs max bet protection? I know some people who have accidentally done a big bet and they didnt pay them because they broke terms. If you are going to be so strict about a mistake, I think you guys really need to either revamp your guys policy if its a mistake you let it go or max bet protection.

Its not our fault these casinos put max bet beside spin button and take all our money because we accidentally click it ..doesnt seem ok to me

 

[justdoit]

These tend to be done on commercial relationships and understanding. Can't quote for all WHG brands, but it is something to consider.

new gamblers will learn gambling from Streamers watching them do £50 a spin or £4000 Roulette is not great as safe gambling, if any regular player will spin £50 or do £4000 a spin on roulette will get ban right away by Safe Gambling team, so is not fair play, any way great to see WHG on forum, lets hope they stop banned players

 

[johnnymcc1966]

new gamblers will learn gambling from Streamers watching them do £50 a spin or £4000 Roulette is not great as safe gambling, if any regular player will spin £50 or do £4000 a spin on roulette will get ban right away by Safe Gambling team, so is not fair play, any way great to see WHG on forum, lets hope they stop banned players

Really good point here. Those of us who bet minimum and just just above stakes are punished with bans yet those who spin hundreds and more are given bonuses and VIP treatment. I see a very big flaw in the 'safe gambling' policy statement right here. I'd much rather see a more appropriate slogan of 'You spend,we reward you.' As this is what is actually happening.

 

[x500Smokey]

Customer support

Document processing speed

Payout speed (Leaves WD pending for 48 hrs)

 

[johnnymcc1966]

Customer support

Document processing speed

Payout speed (Leaves WD pending for 48 hrs)

Does not comment three regarding withdrawals negate some of comment one regarding customer support?

 

[justdoit]

Customer support

Document processing speed

Payout speed (Leaves WD pending for 48 hrs)

agree they are the slowest payout casino in market, they just hold WD for no reason

 

[x500Smokey]

agree they are the slowest payout casino in market, they just hold WD for no reason

"All cash out requests are reviewed manually by our team to ensure that they are valid and will remain pending for a minimum period of 2 working days. Cash Outs to Bank Accounts made from midnight on Sunday to midnight on the following Saturday are paid on Tuesdays. All other cash outs options will take a maximum of 5 business days to reach your account after the 2 working day pending period has passed."

Yeah, I dont really like that.

@johnnymcc1966 Sorry mate, I dont understand what you wrote.

 

[SuperTed88]

Just silly these days, messing people around with slow withdrawals. I had a withdrawal of over a grand a couple weeks ago from Fun Casino and it took a day, by bank transfer. Everyone should be at least aiming for that type of service.

 

[pinnit2014]

The faster you pay people the more likely, still living off the dopamine hit, they ( a section )are to maybe give a % back: never understood, unless you NEVER plan on paying the player, why you'd have long W/D times.

With bonus offerings drying up, many offering the same providers etc a lot of casinos are neck and neck when it comes to players choosing where to play so it's makes sense to have the w/d times as close to industry average as possible.

 

[justdoit]

Just silly these days, messing people around with slow withdrawals. I had a withdrawal of over a grand a couple weeks ago from Fun Casino and it took a day, by bank transfer. Everyone should be at least aiming for that type of service.

I have a budget spending on gambling, and if I win I like to get paid fast, Like @PokerStars they pay less than 1min, @MrGreen less than 1min @skybet less than 1 min @Videoslots 5-10mins, and sometimes I get an offer on another casino I like to use the same money to play and not go over budget,
on WHG sometimes I use get paid in 5mins (PayPal) sometimes they just hold for 48hrs

 

[TheAddict]

In my experience over at JonnyJ & SlotPlant (also WHG) the first WD took 2 days but the vast majority since usualy between 15 mins and 12 hours.

 

[johnnymcc1966]

"All cash out requests are reviewed manually by our team to ensure that they are valid and will remain pending for a minimum period of 2 working days. Cash Outs to Bank Accounts made from midnight on Sunday to midnight on the following Saturday are paid on Tuesdays. All other cash outs options will take a maximum of 5 business days to reach your account after the 2 working day pending period has passed."

Yeah, I dont really like that.

@johnnymcc1966 Sorry mate, I dont understand what you wrote.

You gave 5 stars for customer service but only one star for payout speed. I think payout speed is part of a good customer service therefore not worthy of 5 stars,in my view.

 

[x500Smokey]

You gave 5 stars for customer service but only one star for payout speed. I think payout speed is part of a good customer service therefore not worthy of 5 stars,in my view.

Aha didnt get that sorry, the CS review was based only on the treatment and help I received from customer service

But I agree with you!

 

[OliverCooper]

It's in the planning stage. The problem is the complexity of it all. Differing RTPs for each game from each operator, from differing jurisdictions, etc., etc. Believe me - it would be nice, but how would one keep that updated properly on hundreds of reviews?

In this case, it is really difficult to imagine what kind of confusion there would be.

 

[bamberfishcake]

Why do CM casino reviews never mention RTP? It’s a hot topic amongst a decent sized group of us here.

Anyone know what the RTPs are like on the UK side of this operation?

They used to be one of the last to have max versions on all. One of the WHG Full Cream sites. All were among my favs and regular plays.

All paid, and all worked well.

I have not visited for a while, but I believe they have lower RTP models now on some providers, hence why I stopped.

My only feedback is that the bonus offers appear when you have not visited for a while. I found that, as a frequent flyer, there were no offers, which did not encourage me to play there over and above others following the RTP drop.

Besides RTP, I never had an issue at any of the sites from the group, including Hello Casino. I was fully verified quickly and easily, and all withdrawals were paid out well within the 48 or 72-hour time frame (I forget which one it is now).

@RyanFCA Can you confirm the group's RTP policy now, please?

Edited because I see the pending period is still 48 hours. For the record, once I was verified, my withdrawals were quicker, normally on the same day or within 24 hours. Not sure if that is policy, or they were just running very efficiently

 

[RyanFCA]

Feel free to look at my account. I assumed that once JJ banned my entitlement to bonuses,they said it was group wide in their email, that all WHG sites were off limits? I will DM you my email log in if you would like to pursue it?

You understood that correctly. It would be group wide if you got a BB on one casino.

 

[RyanFCA]

Hey Ryan is there any chance WHG installs max bet protection? I know some people who have accidentally done a big bet and they didnt pay them because they broke terms. If you are going to be so strict about a mistake, I think you guys really need to either revamp your guys policy if its a mistake you let it go or max bet protection.

Its not our fault these casinos put max bet beside spin button and take all our money because we accidentally click it ..doesnt seem ok to me

Hi BillyGoldblum,

Do you have a personal experience you want me to look into regarding such incidents? If so, please send me your details. Or is there a particualr term in our T&C's which refers to this you are not happy about?

Otherwise, I will inquire about such policies this end and provide some feedback in due course.

Cheers
Ryan