Inetbet i love you but Really? Withdrawal declined 2 times?

[nygirl30]

Okay everyone i need your help. My withdrawal has been declined 2 times now and i finally found out why lol.. Not my fault but a lot of frustration since support wont listen to me?

The tasty trio bonus for the weekend, i made a deposit of 25.00 got bonus of 12.50 claimed the first 50% code BKBAU .I got an Email from cashier he said I had 300 and some more dollars left before i can even request a withdrawal. So it was declined again for the second time and returned to my account?

So 37.50 total X 10X wagering is 375.00. Sarah from CS tells me its not correct, shes telling me its 22.5 times( HUH) When you use a code it tells you the wagering and the Cashier will not allow you to make a withdrawal until wagering is met.

Below is from the cashier page inside the casino? I have PM Emily since shes the only one that can fix this I'm not getting anywhere with support?

Am I crazy? Do you player's see the same wagering 10 X with this code BKBAU or is this only on my computer?

Casino ID nygirl32

Weekend"TastyTrio"


Here at iNetBet Casino we are pleased to offer various weekly promotions to our regular players. Why not take part in our weekend Tasty Trio?
All wagering requirements have been reduced this month !


WeekendTrio:2018
Couponsmustberedeemedinthefollowingorder:

Valid as per dates in table.

Enter coupon code: As Per Table
Deposit between $10 - $200
Receive 50% Match Bonus
Playthrough Deposit & Bonus 10x on given games
Please see terms and conditions

(This coupon must be redeemed first)

Month:
Date of Promo:
Coupon Code
#1
every weekend
BKBAU

 

[nygirl30]

I'm sorry if I posted something or a link i wasnt supposed to

 

[nygirl30]

She said i had to wager 685.33 still? Don't make any sense to me, inside the cashier it says withdrawable $303.22? I contacted rep Emily also.

 

[nygirl30]

Support says wagering is 22.5x just now? Wager another 300 and my payout will be processed lol..

Yeah I will jump right on that, haha great idea! Now I have to wait for Emily, I sent them the picture of the coupon including all requirements, it's still 22.5x.

 

[nygirl30]

This is the 3rd time i requested this withdrawal, lets see if it will get returned or processed?


This is from earlier from casino support?

Hi

Please re-request the withdrawal there was an error on the calculations

Regards

iNetBet Support

 

[nygirl30]

Gees declined again for the 3rd time. Why is nobody at Inetbet bet looking at the right code?

The wagering is 10x OMG!!

 

[nygirl30]

I had emailed and asked: Then there response was below?

"When a coupon is used the banking tells you how much you have to wager, usually you can't request a withdrawal until the wagering has been completed. Inside the cashier it says withdrawable amount 300.02.

Why so many different replies from support, first it's my fault, then it's "sorry we made a mistake on our calculation " then it's something else.

 

[nygirl30]

I am getting nowhere! I am lost at this point!

Dear Tammy

Sorry but it clearly states turnover 10 times deposit and bonus.
The reason it was allowed to be withdrawn is because there was a mistake on the backend by promos, however it was still 10 times bonus and deposit.
I hope this clears it up for you.

Kind regards
CSR Brian
iNetBet Support

 

[Betreels Casino & Sports]

If you contacted the Rep, then please wait for them to reply. Most reps don't work on weekends.

 

[nygirl30]

I did, but there rep has not been here since July 9th. Going to be a long wait I guess.

 

[Betreels Casino & Sports]

Ok - I have reported the thread to Admin so they can get the rep to have a look.

 

[nygirl30]

Thank you so much! It's not going to matter anyways , they will be right and I will be wrong. I guess it's 10x the bonus plus 10x deposit .


They are always right, this is for a 300 withdrawal, it's just not worth it really. But when I see 10x I'm thinking it's 375 total wagering. My deposit of 25 plus a bonus 12.50 = 375

It's funny since I usually play this weekend trio bonus since the wagering is so low. Now I'm at fault, I guess it's different than I thought. They should say it's 20 x wagering that would make more sense?

 

[The Dude]

Actually they have several reps - some dealing with promotions, casino management or general issues. Steve was here on Friday, I will give him a heads up and he should be able to have someone look into this right away.
https://sussexmskpartnershipeast.com/forums/members/steven-dawson.46258/

 

[nygirl30]

Thanks so much Brian! I appreciate the help.

 

[nygirl30]

I used the first code, I didn't need to use the other since I won a little the first time. Notice at the top of screen shot they state wagering has been lowered this month?

 

[Retired IncomeNetwork Rep]

Hi,
Sorry to read that you've been having issues at iNetBet. I've just started my 2 week vacation so that is why I've not seen this thread untill Bryan contacted me. Tom is also away as well if you have tried to contact him.
I'll get in touch with the relevant people and get back to you.
Steven

 

[nygirl30]

Thank you so much Steven, enjoy your vacation!! I have been in touch with support and someone will say sorry there calculations were wrong go ahead and request the withdrawal and then someone will say different and then it gets declined and returned to my account. Its been declined 4 times so its just sitting there but it does say withdrawable amount $300.02.

It will sit there until Emily or someone says different. I usually play this on the weekends because the wagering is so low and i never remember having to wagering a large amount? Thanks to Casinomeister and the Betreels for trying to help me with this also!!

 

[Borgie]

Eek this is why you need 6 dans. Sorry couldn't resist.

Hope all is resolved soon.

 

[Retired IncomeNetwork Rep]

Ok so I've managed to log in.

Looking at your account I can see at one stage that your account dropped to $0.98. The RTG software, for some strange reason, cancels a bonus balance once the account balance drops below $1. So once your balance dropped below the $1 you then started winning bets but the system was showing the bonus as completed as the system had cancelled/ended the bonus. When your balance dropped below $1 you had wagered $252.17 out of the $375 required.

I can confirm that the code is set up correctly and that the wagering requirement is 10x the deposit and bonus value. Unfortunately this is something that is set up within the RTG system, when I next speak to them I will find out the reasoning for cancelling bonuses once the balance drops below $1.

Steven

 

[nygirl30]

So it looks like I need to go back and play some more? Am I correct?

 

[nygirl30]

1 more thing Steven , can you note the account about the wagering and what i have left.. So I don't have to explain 1000 times again , or my withdrawal getting declined?


My point being was I knew that I had the wagering amount right? They was saying I had around 683 left to wager. That was completely wrong and that's why this thread was started? Looks like I need to play 122.83 more.

They kept saying I have over 300 left to play and the one CS rep say I needed to play 683 dollars more that's what made me so mad!!

Thanks for all your help

 

[nygirl30]

ok went back in and wagered enough. Lets see if there going to declined it again? Total wagering needed 375.00.




hi there
You (change name)
can you please tell me how much i wagered in total
You (change name)
Hi Antonio
You (change name)
nygirl32
let me check for you Tammy
You (change name)
thanks so much
$427.57
You (change name)
ok ty so much
you are welcome

 

[Betreels Casino & Sports]

Most RTG casinos (and others) end the bonus once the player balance drops below $1. Maybe you could ask RTG if they can change it from $1 to say 10c, so that you don't have instances like this one in the future

 

[nygirl30]

That's true, it happens all the time to me. I only play at RTG.

It always seems the technical stuff happens when I'm playing though

I don't get it?

 

[nygirl30]

I'm just curious, withdrawal was supposed to be 300. Apparently I didn't wager enough, played some more ended up wagering 427 out of the 375 required.

Got my check today for 215, the bonus was 12.50?? Really not complaining just happy tohave got paid just don't know where the 25.00 went lol?

 

[nygirl30]

Any Mods you can close this thread, A little short on my payout but i don't even care at this point. I emailed and asked why but they are not very good at returning emails. This has been a headache from the start. Glad its over with now. Thanks Casinomeister and Betreels for your help!

Its unfortunate that all the members that are on this forum not 1 player came in and agreed with me about anything. I know probably 90% play at Inetbet, god forbid you stick up for a player when the casino was wrong!! I don't care what casino it is, if i see something isn't right I say it!! Maybe some support from other player's would be nice every now and then.

 

[Sonict]

Most people don't play at RTG casinos since they can play at casinos with other providers and also many RTG casinos don't allow people from Europe to play there. RTG's audience is at Americans. I only have played at iNetBet recently and that issue with the wagering is silly since it clearly says it should be 10x.

The bonus getting removed at $1 and below happens at all RTG casinos and some of them actually have a term that explains what happens should the bonus get dropped. Slotocash and UpTown Aces have this:

7. A promotion is considered completed when a player meets the wagering requirements or when the balance reaches below $0.50. Note that if you are playing a promotion with a maximum cash out limit, upon completing the wagering requirements only the maximum cash-out amount will be transferred to your Withdrawable Balance. Any balance over this amount will be automatically deducted by the system.

As a sidenote, CM doesn't close threads or delete posts unless it has to do with spam or trolling on a major level.

 

[Jasminebed]

Sorry you did not feel supported. I did follow your thread, I probably should have liked your posts.

They clearly show that support was lacking, receiving different answers from different people.

BTW, nice comeback from under $1!

You do however deserve an explanation for where $25 of your cashout went. I've had unanswered emails, they responded they never got them. Maybe put "second email... followup" in the subject line.

I'm not sure it's been Inetbet, but I've seen "must have been the processor, we don't charge a fee" in the past from RTG, but they are the ones that choose the processor... if fees are charged, it should be clear what they are for, and who is responsible for them.

 

[nygirl30]

Yeah I'm curious of where the 25 went no fee for fedex since the fist one of the month is free. And the bonus was 12.50.... I could see them removing that...

Mystery of the missing 25.00 lol thanks Jasmine for your input. I will let you know once I find out. I am going to send a second email for sure!

 

[nygirl30]

They said they had made a mistake and put the 12.50 back into my casino account.

 

[SlotsLover]

They said they had made a mistake and put the 12.50 back into my casino account.

Nice gesture on their part but not really the same. What are you going to do with this 12.50? Gamble and most likely lose it. Clearly much better for them this way than sending you the extra $12.50. It's small potatoes, but very annoying and petty on their part.

 

[lotusch]

I only see your thread now..I am happy you managed to get paid in the end.
Normally Inetbet is a sound place to play. Play there myself sometimes when I fancy to be beaten by RTG.
We in Europe are spoiled with all the slots we can play.

 

[nygirl30]

I miss my microgaming so much!!! That was always my first choice but being in US are options are pretty limited. I have a select few RTG"s that I play at and I mean around 5 of them.

I know I will get paid, so for the regulars to get off track just blows my mind!! It pisses me off , but atleast we have casinomeister when we need help.