L&L closing accounts and requesting Source of Wealth

[lockinlove]

I was very surprised to wake up to find an email my account is closed and they need source of wealth from me.

I was fully verified had cashouts approved. And suddenly they say I am flagged for source of wealth.

As far as I am aware unless things have changed this does not apply to Canadians and was only a policy adopted this year by the UKGC.


I of course refuse to do this as anyone who knows me knows I do not stand for this type of behavior. And the casino response is my account will remained closed until I provide my finances to them.

I spoke to the gaming commission in question and the agent told me this is not a policy for Canada. But L&L is stating it is.


No worries, they will pay you any balance and not withhold it but once they request it your account is closed until your finances are given to them. They did send me my cashout and then close my account so fair play there.

But this seems like a case of being overzealous.

 

[dionysus]

I'm about to inititate an L and L withdraw, so hope it goes smoothly
so far, I'm not having any luck with the withdraw fields

 

[dionysus]

not to usurp your thread - i pmed Jan

 

[lockinlove]

not to usurp your thread - i pmed Jan

lol no worries. This has been discussed in the other rizk thread til blue in the face so might not get any feedback anyways

 

[goatwack]

Far better they do it the correct way, namely pre-deposit.......even if not required by law to do so

But as is the case with that sort of email, after years of verification, it'd be "Bye bye buster" from me, I can take it or leave it

 

[dionysus]

#$%@
went to login, says acct locked
wtf? no good reason for it to be
and no live chat - so let's hope someone answers my email

 

[Sonict]

Yikes. I signed up to Casino Casino a few days ago and have had two cashouts so far using Ecopayz. They aren't big so I haven't crossed the 2300+ Euro threshold yet, but this would concern me. @BillyBonanza did mention on his stream that they are strict about what documents and such that they want. If this is true ( And it seems to be so by this thread ), it will be the only casino that I have played at to give me grief once it happens to me. :/

 

[dionysus]

Yikes. I signed up to Casino Casino a few days ago and have had two cashouts so far using Ecopayz. They aren't big so I haven't crossed the 2300+ Euro threshold yet, but this would concern me. @BillyBonanza did mention on his stream that they are strict about what documents and such that they want. If this is true ( And it seems to be so by this thread ), it will be the only casino that I have played at to give me grief once it happens to me. :/

my WD is well under that (Casinocasino) and I havent even initiated yet and got the email for doc request - and I'm hoping it isnt a big headache (well, a bigger one that it's already becoming); it would turn me off the entire group

 

[slotmaster]

I am awaiting a answer how to withdraw at all? Don't know how you got ecopayz as a option, Everything is greyed out for me except bank transfer which paying about 30.00 is not a option unless it's a big withdrawal. I got a boost over starting deposit via one slot and wanted to do a small withdraw but no options to withdraw at the moment.

 

[Sonict]

You have to deposit using Ecopayz in order to cash out to it. It is how most casinos operate when it comes to what method you use. It says on most sites it is either your most used method or your most recent one must be withdrawn back the same way unless it can't be done so then it would be bank transfer for example depositing with paysafe cards or using prepaid Visa / MasterCards as that method won't work for Canadians if you were to try and cashout to them.

 

[dionysus]

well, I've sent them evrything (ID) and then some and as clear as day - and frankly redundant copies so they should be fine.
that is, all except the prepaid CC - ive a handful of them here and id check my transaction history in the casino to see which card...but, hey, locked out

 

[slotmaster]

You have to deposit using Ecopayz in order to cash out to it. It is how most casinos operate when it comes to what method you use. It says on most sites it is either your most used method or your most recent one must be withdrawn back the same way unless it can't be done so then it would be bank transfer for example depositing with paysafe cards or using prepaid Visa / MasterCards as that method won't work for Canadians if you were to try and cashout to them.

Yes I know. I used a deposit option and want to withdraw via same method but it's greyed out which is odd.

 

[slotmaster]

ok nevermind, just checked and able to withdraw. So did the small withdrawal that I was going to do and see what all happens.

 

[Sonict]

If everything checks out, they usually take about 24 hours before you are payed from what I have experienced so far for both of my withdraws.

 

[BillyGoldblum]

Yeah they pay guys just really strict with documents and locking accounts until they get it. They have great reps here and are accredited so dont be too alarmed.

Annoying a/f though

If you deposit via prepaid this is what is initiating the source of wealth flags. I dont think they are used to prepaid and for some reason start to panic. Once verified you wont be bothered again.

Huge headache and they really need to change this because it is going to turn players off big time.

 

[dionysus]

Yeah they pay guys just really strict with documents and locking accounts until they get it. They have great reps here and are accredited so dont be too alarmed.

Annoying a/f though

If you deposit via prepaid this is what is initiating the source of wealth flags. I dont think they are used to prepaid and for some reason start to panic. Once verified you wont be bothered again.

Huge headache and they really need to change this because it is going to turn players off big time.

locking accounts whilst awaiting verification is ridiculous - especially if youve deposited and havent initiated a withdraw....great for the casino...
'hey, thanks for the deposit, but we're locking your funds and your account and holding your deposit hostage'

i can understand BEFORE deposit OR AFTER putting in for a withdrawal...

also, the prepaids, really, there's no excuse for that
1 it cant be all that new to them; everyone in this thread is Canadian
2. every casino knows they can check the BIN list and it tells you it's a prepaid and what type simply by the first 4 digits of the card - it's less than 15 seconds of work..if they accept them as a deposit option then they should become familiar with them.
You buy it at a store, you deposit, card is empty and non-refundable, you chuck it

anyway, I only had some issues today and when they were out of office (there's still casinos without 24/7 support, even email?) but hoping it's sorted tomorrow and a non-issue

 

[dionysus]

acct unlcocked
happy thoughts going forward regarding docs and WD
still however, never got a solution regarding the form fields - Eu vs Canadian
(ie BIC/Sort/IBAN vs transit no./instituion no. and where to type what)

 

[dionysus]

$#%^@
I sen LOADS of docs hours ago and asked suport on their status - who in turn asked me to send docs

here's a snippet - my response at bottom

Residential address
This can be verified by sending a coloured photo of a recent utility bill (e.g. water/electricity/phone bill) which meets the following requirements:

1. As long as your full name, postal address and the document date of issue is showing then any of these documents above are acceptable as proof of address. You are allowed to cover personal information.
2. All four corners of the documents must be showing, without folding it as we require a complete document.
3. Note that the document must have a date of issue that is not older than 3 months.
4. Digital documents can also be accepted.

Master Card: xxxx ( missing)
As you have made a deposit with your credit card we need to request a coloured photo of this card as well. Please make sure it meets the following requirements:

1. All 4 corners of the documents must be showing as we require a complete document.
2. We need a copy of the front and the back of the card with a signature.
3. The card must be signed by the card owner.

**IMPORTANT: As a measure of protection, we recommend you to conceal the 3-digit secure code (CVV) at the back side. Please make sure that the first six and the last four digits of the card number are visible, for example 1234 12XX XXXX 1234.

Bank statement: xxxx
We would like to ask for a coloured photo of your bank statement, which meets the following requirements:

1. The bank statement cannot be older than 3 months.
2. All four corners of the documents must be showing.
3. You are allowed to hide personal information, as long as your name and bank details are visible.
4. Digital documents can also be accepted. If you choose this a screenshot in a pdf formaat or jpeg would be accepted.

Kind regards,

Fleur
____________________
proof of residence - you have a screenshot of my bank, better proof than any mail, and i even sent you mail with date, showing my name, acct number, date and address - i rent and live with my mother - utilities dont come in my name

without holding it? That's the BEST possible proof it's physical mail

every piece of ducument has a current date

I REPEATEDLY asked for requests of last 4 digits of the CC (theyre disposable CCs - i have handfuls, i need to know which you require

I sent you bank statements - you allow online ones - it HAS the current date, my name, address and acct number

these were all sent hours ago to CasinoCasino support ([email protected])
__________


I was stoked to join a new and accredited group but it's becoming NOTHING but an aggravation

 

[colinsunderland]

$#%^@
I sen LOADS of docs hours ago and asked suport on their status - who in turn asked me to send docs

here's a snippet - my response at bottom

Residential address
This can be verified by sending a coloured photo of a recent utility bill (e.g. water/electricity/phone bill) which meets the following requirements:

1. As long as your full name, postal address and the document date of issue is showing then any of these documents above are acceptable as proof of address. You are allowed to cover personal information.
2. All four corners of the documents must be showing, without folding it as we require a complete document.
3. Note that the document must have a date of issue that is not older than 3 months.
4. Digital documents can also be accepted.

Master Card: xxxx ( missing)
As you have made a deposit with your credit card we need to request a coloured photo of this card as well. Please make sure it meets the following requirements:

1. All 4 corners of the documents must be showing as we require a complete document.
2. We need a copy of the front and the back of the card with a signature.
3. The card must be signed by the card owner.

**IMPORTANT: As a measure of protection, we recommend you to conceal the 3-digit secure code (CVV) at the back side. Please make sure that the first six and the last four digits of the card number are visible, for example 1234 12XX XXXX 1234.

Bank statement: xxxx
We would like to ask for a coloured photo of your bank statement, which meets the following requirements:

1. The bank statement cannot be older than 3 months.
2. All four corners of the documents must be showing.
3. You are allowed to hide personal information, as long as your name and bank details are visible.
4. Digital documents can also be accepted. If you choose this a screenshot in a pdf formaat or jpeg would be accepted.

Kind regards,

Fleur
____________________
proof of residence - you have a screenshot of my bank, better proof than any mail, and i even sent you mail with date, showing my name, acct number, date and address - i rent and live with my mother - utilities dont come in my name

without holding it? That's the BEST possible proof it's physical mail

every piece of ducument has a current date

I REPEATEDLY asked for requests of last 4 digits of the CC (theyre disposable CCs - i have handfuls, i need to know which you require

I sent you bank statements - you allow online ones - it HAS the current date, my name, address and acct number

these were all sent hours ago to CasinoCasino support ([email protected])
__________


I was stoked to join a new and accredited group but it's becoming NOTHING but an aggravation

Just to say, unless I'm looking at the wrong bit, it says without folding it not holding it, so you send a full page, not only half a document

 

[slotmaster]

Got my withdrawal in hours or same time as what vs does.

I am out if itisgoing to be a big headache for documents though in the future.

 

[Steviedoo]

$#%^@
I sen LOADS of docs hours ago and asked suport on their status - who in turn asked me to send docs

here's a snippet - my response at bottom

Residential address
This can be verified by sending a coloured photo of a recent utility bill (e.g. water/electricity/phone bill) which meets the following requirements:

1. As long as your full name, postal address and the document date of issue is showing then any of these documents above are acceptable as proof of address. You are allowed to cover personal information.
2. All four corners of the documents must be showing, without folding it as we require a complete document.
3. Note that the document must have a date of issue that is not older than 3 months.
4. Digital documents can also be accepted.

Master Card: xxxx ( missing)
As you have made a deposit with your credit card we need to request a coloured photo of this card as well. Please make sure it meets the following requirements:

1. All 4 corners of the documents must be showing as we require a complete document.
2. We need a copy of the front and the back of the card with a signature.
3. The card must be signed by the card owner.

**IMPORTANT: As a measure of protection, we recommend you to conceal the 3-digit secure code (CVV) at the back side. Please make sure that the first six and the last four digits of the card number are visible, for example 1234 12XX XXXX 1234.

Bank statement: xxxx
We would like to ask for a coloured photo of your bank statement, which meets the following requirements:

1. The bank statement cannot be older than 3 months.
2. All four corners of the documents must be showing.
3. You are allowed to hide personal information, as long as your name and bank details are visible.
4. Digital documents can also be accepted. If you choose this a screenshot in a pdf formaat or jpeg would be accepted.

Kind regards,

Fleur
____________________
proof of residence - you have a screenshot of my bank, better proof than any mail, and i even sent you mail with date, showing my name, acct number, date and address - i rent and live with my mother - utilities dont come in my name

without holding it? That's the BEST possible proof it's physical mail

every piece of ducument has a current date

I REPEATEDLY asked for requests of last 4 digits of the CC (theyre disposable CCs - i have handfuls, i need to know which you require

I sent you bank statements - you allow online ones - it HAS the current date, my name, address and acct number

these were all sent hours ago to CasinoCasino support ([email protected])
__________


I was stoked to join a new and accredited group but it's becoming NOTHING but an aggravation

My verification took less than 24 hours.

Sent in screenshot of ecopayz, photo of licence and for utility bill sent in screenshot of my online credit card bill.

Accepted within hours.

 

[BillyGoldblum]

$#%^@
I sen LOADS of docs hours ago and asked suport on their status - who in turn asked me to send docs

here's a snippet - my response at bottom

Residential address
This can be verified by sending a coloured photo of a recent utility bill (e.g. water/electricity/phone bill) which meets the following requirements:

1. As long as your full name, postal address and the document date of issue is showing then any of these documents above are acceptable as proof of address. You are allowed to cover personal information.
2. All four corners of the documents must be showing, without folding it as we require a complete document.
3. Note that the document must have a date of issue that is not older than 3 months.
4. Digital documents can also be accepted.

Master Card: xxxx ( missing)
As you have made a deposit with your credit card we need to request a coloured photo of this card as well. Please make sure it meets the following requirements:

1. All 4 corners of the documents must be showing as we require a complete document.
2. We need a copy of the front and the back of the card with a signature.
3. The card must be signed by the card owner.

**IMPORTANT: As a measure of protection, we recommend you to conceal the 3-digit secure code (CVV) at the back side. Please make sure that the first six and the last four digits of the card number are visible, for example 1234 12XX XXXX 1234.

Bank statement: xxxx
We would like to ask for a coloured photo of your bank statement, which meets the following requirements:

1. The bank statement cannot be older than 3 months.
2. All four corners of the documents must be showing.
3. You are allowed to hide personal information, as long as your name and bank details are visible.
4. Digital documents can also be accepted. If you choose this a screenshot in a pdf formaat or jpeg would be accepted.

Kind regards,

Fleur
____________________
proof of residence - you have a screenshot of my bank, better proof than any mail, and i even sent you mail with date, showing my name, acct number, date and address - i rent and live with my mother - utilities dont come in my name

without holding it? That's the BEST possible proof it's physical mail

every piece of ducument has a current date

I REPEATEDLY asked for requests of last 4 digits of the CC (theyre disposable CCs - i have handfuls, i need to know which you require

I sent you bank statements - you allow online ones - it HAS the current date, my name, address and acct number

these were all sent hours ago to CasinoCasino support ([email protected])
__________


I was stoked to join a new and accredited group but it's becoming NOTHING but an aggravation

Yes I had this with them too. The utility bill sent in had 3 corners showing and the 4th a small fraction not showing so they rejected it and I had to redo it

They arent used to this type of traffic and growth you can completely tell. They are following every guideline right to the tee and then some.

 

[dionysus]

I stepped away to chill - I'll resend EVERYTHING and hope that part goes well. I did receive a very clear email expressing each , very, minute issue. Frustrating but not the end of the world.
I unnfortunately wont see my WD for months though due to one ID issue they won't budge on - but anyway. They were, in the end, at least clear and responsive.

 

[lockinlove]

These guys are going way over the top here and need to settle down LOL.

Here is the form they want me to fill out. And what has flagged them is the use of prepaid cards. I highly suggest if you play here you use an ewallet with this group. They think the use of prepaid is a high risk to money laundering lol

Good casino otherwise and not breaking any rules but sheesh relax guys you are a casino where people are supposed to have fun. We arent trying to get a pass to see the pope here. And you arent the only casino that exists. Do you see any of these other accredited casinos freaking out like this???

Great way to deter business as you are just starting to grow and add attractive providers. Wrong move IMHO

You wont get this form unless you start using prepaids. So If you dont want it, dont use them.

 

[slotplayer]

There is no way I'd fill that out, the part that says "do not alter or cover any parts of the document". To me that means a bank statement without blocking part of the account #?

 

[goatwack]

"Come Join The Fun!"

 

[lockinlove]

There is no way I'd fill that out, the part that says "do not alter or cover any parts of the document". To me that means a bank statement without blocking part of the account #?

To be fair to them they did send me additional info after... saying I did not need to send in any document and to just fill it out that I work and sign it. But I think if I continued to use prepaids they would request a document.

I dunno but good way to deter players either way. So they just need to chill out a bit. We play here for entertainment and fun. When you get so serious and over the top is when people say well im not playing here because I dont want to deal with it.

The standard ID, utility bill and proof of deposit should be enough.

 

[slotplayer]

To be fair to them they did send me additional info after... saying I did not need to send in any document and to just fill it out that I work and sign it. But I think if I continued to use prepaids they would request a document.

I dunno but good way to deter players either way. So they just need to chill out a bit. We play here for entertainment and fun. When you get so serious and over the top is when people say well im not playing here because I dont want to deal with it.

The standard ID, utility bill and proof of deposit should be enough.

I like the way the btc exchange does it, hold up your id and take a selfie then upload it.

 

[lockinlove]

I like the way the btc exchange does it, hold up your id and take a selfie then upload it.

casinos even asking for a utility bill is too much if we want to get into it. A piece of id has your address picture and expiry date. Everything a casino needs. But the utility bill is standard for all casinos so this isnt out of the normal at all. Jus sayin'

When I walk into the landbased I get Id'd sometimes but that is because I am young and beautiful

But they dont ask me for utility and fingerprint and take strand of my hair...like these casinos are starting to do lol

 

[goatwack]

Bank statements should be the end of the matter in regards to source of wealth or affordabilty. Everything else is superfluous.

 

[colinsunderland]

These guys are going way over the top here and need to settle down LOL.

Here is the form they want me to fill out. And what has flagged them is the use of prepaid cards. I highly suggest if you play here you use an ewallet with this group. They think the use of prepaid is a high risk to money laundering lol

To be fair, prepaid cards are a high risk to ML, pay for them by cash, deposit, withdraw to bank, clean money.

The SoW form is a bit weird though, so you can only use inheritance money if someone died less than 3 months ago, as any documents have to be less than 3 months old. Plus, theres not really much you can use to prove where that type of money came from.

 

[lockinlove]

To be fair, prepaid cards are a high risk to ML, pay for them by cash, deposit, withdraw to bank, clean money.

The SoW form is a bit weird though, so you can only use inheritance money if someone died less than 3 months ago, as any documents have to be less than 3 months old. Plus, theres not really much you can use to prove where that type of money came from.

It depends on the players history. If someone is buying a prepaid card, depositing it and wagering it the 1x and cashing it out. Yes suspicious.

If the player is depositing and playing slots for hours or days winning losing, lose. Redeposit few days later. Play.. win.. cashout. Then its quite simple to see this is your every day gambler just playing slots.

That is why you dont see complaints with other casinos. They are doing their due diligence and proper checks to come to the conclusion if we are laundering money. It seems L&L is taking an overall uninformed approach where they arent even bothering to check the play history to decide if there is any actual red flags. They just think of wow this person is using cash to deposit and withdrawing.. red flag! Well no. Because on my account ive been there for years and made deposits over the years. And I have had 2 cashouts total. So really flagging me for money laundering is someone not doing their job properly or efficiently.

 

[colinsunderland]

It depends on the players history. If someone is buying a prepaid card, depositing it and wagering it the 1x and cashing it out. Yes suspicious.

If the player is depositing and playing slots for hours or days winning losing, lose. Redeposit few days later. Play.. win.. cashout. Then its quite simple to see this is your every day gambler just playing slots.

That is why you dont see complaints with other casinos. They are doing their due diligence and proper checks to come to the conclusion if we are laundering money. It seems L&L is taking an overall uninformed approach where they arent even bothering to check the play history to decide if there is any actual red flags. They just think of wow this person is using cash to deposit and withdrawing.. red flag! Well no. Because on my account ive been there for years and made deposits over the years. And I have had 2 cashouts total. So really flagging me for money laundering is someone not doing their job properly or efficiently.

Oh I wasn't saying I agreed with it, I think I've been vocal enough on here regarding SoW requests for people to know my views on them was just pointing out pre-paid cards are certainly a higher risk

 

[lockinlove]

Oh I wasn't saying I agreed with it, I think I've been vocal enough on here regarding SoW requests for people to know my views on them was just pointing out pre-paid cards are certainly a higher risk

It just all gives me a headache to be honest. ZZZzzzZZZzz

I feel bad for Dionysis though. Ive had that happen when you get a good win and it gets caught up in BS documents crap. Nothing more annoying than that

 

[pinnit2014]

If they allow Bitcoin deposits then there will be a lot of heads exploding in their compliance department.

 

[goatwack]

Cryptos shouldn't even be accepted by any casino if they're claiming to be serious about AML, crime or tracing SoW to be fair

 

[pinnit2014]

AFAIK the UKGC allow bitcoin in their licencees? Which, given their incessant pursuit of AML compliance, appears weird as bitcoin exchanges didn’t need to follow AML? (the 5th AML regulations will have changed this-and which also singles out prepaid cards as well )

 

[ternur]

casinos even asking for a utility bill is too much if we want to get into it. A piece of id has your address picture and expiry date. Everything a casino needs. But the utility bill is standard for all casinos so this isnt out of the normal at all. Jus sayin'

Not the case in many countries. Here for example none of the IDs have address info in them.

I'd like to see casinos using strong, online identification methods more instead of pictures of a physical IDs.

 

[lockinlove]

Not the case in many countries. Here for example none of the IDs have address info in them.

I'd like to see casinos using strong, online identification methods more instead of pictures of a physical IDs.

True, I figured all countries had that.

 

[Mr Wild]

Malta is enforcing same rules as UKGC. So you would need to send in SOW regardless of where you are from if you play at a casino with MGA licence.
Maybe not all operators has started to enforce it, but within 12 - 18 months. You will not be able to gamble within EU without supplying SOW after reaching a certain level of gameplay/deposit level or maybe they even have other flags which they consider to be high risk.

 

[colinsunderland]

Malta is enforcing same rules as UKGC. So you would need to send in SOW regardless of where you are from if you play at a casino with MGA licence.
Maybe not all operators has started to enforce it, but within 12 - 18 months. You will not be able to gamble within EU without supplying SOW after reaching a certain level of gameplay/deposit level or maybe they even have other flags which they consider to be high risk.

Where do the regulations state that a deposit or turnover level is a trigger for SoW?

 

[Mr Wild]

You can use whatever you wish, it's risk based approach and common indicators are deposit and turnover.

 

[Jono777]

Where do the regulations state that a deposit or turnover level is a trigger for SoW?

You can use whatever you wish, it's risk based approach and common indicators are deposit and turnover.

Might be embarrassing myself here but surely at some point, every single player, including all the genuine ones who deposit tiny amounts and play at minimum bets will hit these deposit/turnover levels

Is a better explanation 'x' deposits and/or 'y' turnover in 'z' time frame, rather than lifetime ?

For example £5,000 deposited in 3 months would trigger Sow whereas £5,000 in 24 months would not.

Possibly poor examples for which I apologise but I really cannot get my head around these guidelines, especially towards the low rollers who deposit paltry amounts 2-3 times a week so cannot possibly be money laundering or gambling excessively to suggest a RG issue?

 

[goatwack]

I've probably hit the 20K deposit trigger by now. Mind you it's been over 6 years. Pretty slow way to launder money. Should have never listened to Pablo

To the Fraud Departments at all casinos:

" "

 

[colinsunderland]

You can use whatever you wish, it's risk based approach and common indicators are deposit and turnover.

I'm sorry but how on earth can deposit and turnover levels be indicative of money laundering across the board without using other factors at the same time to assess the account? I certainly get that certain automatic factors can be used in deciding if a customer is a high risk of being involved in crime/ML, but deposit and turnover alone shouldn't be one of them in my view.

If VS's are serious about money laundering perhaps they should look at their current way of deciding where a withdrawal goes, as you are one of the only casinos that make money laundering a lot easier.

 

[MaltesePlayer]

Hey guys. Mind if I jump in ? I work in Risk and Payments for a casino.

These are normally some of the things taken into consideration for a casino to reach the SOF /SOW request -

1) Customer registered time with the casino.
2) Deposits compared to Withdrawals (This isn't accurate but say Goatwack <3 deposited his 20k but took out 60k in WD). If he's in the positive, chances are we won't ask as we don't see him as an RG / Payments Risk (unless his gameplay is shady like opposite betting on roulette)
3) Frequency of Deposits compared to time registered.
4) Interaction with CS regarding Gameplay / bonuses in comparison with his deposits. (Is the customer aggressively asking for bonuses? Is the customer depositing 5k, losing it and then rages with CS to get a bonus or saying that it's a scam? Only to go back to play less than 5 minutes after with another deposit).

It's both on a Risk and RG standpoint that the SOW / SOF request stands. Depends on where the concern is coming from. Sometimes at my casino, all we do is just ask the customer what he works as (of course, if he's a major player, we need proof to back it up like a payslip or something) to be able to calculate his yearly income (not counting he might play elsewhere but we do consider how much rent / bills might cost in his area)

I dunno if I helped at all, nor do I want to sound like I'm defending any casino but do understand that casinos have certain risks to analyze with a deposit. Trust me I don't like sending the email to the customer asking for this. Although I do have to state that we normally pay out the Withdrawal and just block future deposits until we get a response. Yes, most casinos do this manually by checking excel sheets or software designed for it, but we do sometimes press the block deposits button a tad too late

 

[Mr Wild]

I'm sorry but how on earth can deposit and turnover levels be indicative of money laundering across the board without using other factors at the same time to assess the account? I certainly get that certain automatic factors can be used in deciding if a customer is a high risk of being involved in crime/ML, but deposit and turnover alone shouldn't be one of them in my view.

If VS's are serious about money laundering perhaps they should look at their current way of deciding where a withdrawal goes, as you are one of the only casinos that make money laundering a lot easier.

Stolen funds is an example. If a customer loses 10,000 eur in a month and works as an accountant, that would be a case where you would need to investigate SOW.

 

[Steviedoo]

I'm sorry but how on earth can deposit and turnover levels be indicative of money laundering across the board without using other factors at the same time to assess the account? I certainly get that certain automatic factors can be used in deciding if a customer is a high risk of being involved in crime/ML, but deposit and turnover alone shouldn't be one of them in my view.

If VS's are serious about money laundering perhaps they should look at their current way of deciding where a withdrawal goes, as you are one of the only casinos that make money laundering a lot easier.

Does mr wild work for VS? As in videoslots.

 

[Mr Wild]

Does mr wild work for VS? As in videoslots.

I do, but I dont post on behalf of VS here. This is my personal account.

 

[slotter999]

May I ask which casino you work for?