- Joined
- Sep 5, 2025
- Location
- Budapest
Hi!
I won a lot of money in a casino so I did the verification process and created a withdrawal request. In the time I lost my wallet including my ID card, so I went to the local authorities to get a new one. The old one was market as 'lost' that I used for the verification. Yesterday I got a message that I broke the T&C at the casino.
"12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company."
They did not told me which part I broke, but I assume that I broke the verification part. I assume that when they pass the withdrawal request to the payment department they rechecked the documents, but at that moment my Id was marked as lost so they removed all my funds and voided all the ongoing bets.
I tried to tell them what happened, but they ignored it, I already made a complain at the MADRE ADR. I read some reviews about MADRE ADR and I'm afraid I will not get my money back. The casino is issued to L.C.S Limited.
Any idea what am I suppose to do?
I won a lot of money in a casino so I did the verification process and created a withdrawal request. In the time I lost my wallet including my ID card, so I went to the local authorities to get a new one. The old one was market as 'lost' that I used for the verification. Yesterday I got a message that I broke the T&C at the casino.
"12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company."
They did not told me which part I broke, but I assume that I broke the verification part. I assume that when they pass the withdrawal request to the payment department they rechecked the documents, but at that moment my Id was marked as lost so they removed all my funds and voided all the ongoing bets.
I tried to tell them what happened, but they ignored it, I already made a complain at the MADRE ADR. I read some reviews about MADRE ADR and I'm afraid I will not get my money back. The casino is issued to L.C.S Limited.
Any idea what am I suppose to do?
