Lottomart SOW/ advanced verification. Pending withdrawal

[welshboi1981]

Hi. I am new and learning but all ready enjoying this forum.
Right i have been playing with lottomart for some time now. Probably in my opinion the best site. I have recently been asked for bank statements and payslips which i had concerns with sending over as this request came after hitting a 3k win on my favourite slot game. The 3k withdrawal was paid fast.
Anyway to cut it short i continued to deposit clicking the remind me later option on the docs required popup. Played some slots won just over 1k procceded to withdraw.
Documents have been sent over and approved and my withdrawal is still pending and it has been almost 5 days now.latests i have been told is that i am going through advanced verification.
Anyone had any experience with lottomart or similar circumstances.

 

[mulven]

Hi. I am new and learning but all ready enjoying this forum.
Right i have been playing with lottomart for some time now. Probably in my opinion the best site. I have recently been asked for bank statements and payslips which i had concerns with sending over as this request came after hitting a 3k win on my favourite slot game. The 3k withdrawal was paid fast.
Anyway to cut it short i continued to deposit clicking the remind me later option on the docs required popup. Played some slots won just over 1k procceded to withdraw.
Documents have been sent over and approved and my withdrawal is still pending and it has been almost 5 days now.latests i have been told is that i am going through advanced verification.
Anyone had any experience with lottomart or similar circumstances.

You are in good hands, the Second Best casino representative for the second best casino on Casinomeister is very active and will be happy to help you.

It'll probably be all good by monday but they are just doing additional checks like you said. Everything will be fine, just have a little more patience and it'll be over before you know it.

 

[welshboi1981]

Thanks for the reply mulvan. I am hoping that a little more time will have it resolved. I am a working lad and £1000 would be nice in my bank. And also i just want to resume normal play with lottomart again.

 

[conker]

@Mark_Lottomart if you get a chance could you take a look at this.

 

[welshboi1981]

Thank you conker.

 

[essuk]

You are in good hands, the Second Best casino representative for the second best casino on Casinomeister is very active and will be happy to help you.

It'll probably be all good by monday but they are just doing additional checks like you said. Everything will be fine, just have a little more patience and it'll be over before you know it.

Second best....the best being Del Oro

 

[maxd]

Second best....the best being Del Oro

Now where’s that spanky stick?

 

[Mark_Lottomart]

I don’t get alerts when someone tags me on here any more. Can someone check that out?

As for @welshboi1981 can you PM your email address to me please?

 

[Mark_Lottomart]

Replied to your message @welshboi1981 - you’re not too far back in the doc review queue, hoping to get this over the line over the weekend sir. Let me know if you don’t hear by Sunday. Sorry for the inconvenience.

 

[welshboi1981]

Thank you Mark.
Very much appreciated.
And thank you to you guy who responded to my post.

 

[Mark_Lottomart]

You are in good hands, the Second Best casino representative for the second best casino on Casinomeister is very active and will be happy to help you.

It'll probably be all good by monday but they are just doing additional checks like you said. Everything will be fine, just have a little more patience and it'll be over before you know it.

Side note, could you send me your email too so I can bonus ban you. Cheers

 

[mulven]

Side note, could you send me your email too so I can bonus ban you. Cheers

I think I got bonus banned by you a long time ago, don't worry!

Speaking of second best though, I believe L&L were on to me much quicker and also take the crown in mid-late 2010s risk management.

Back on topic, it's always nice when people post about issues with L&L or Lottomart as you'll know they'll get resolved and the money sent home, safe and sound.

You also know if the person is full of it, you'll get a bit of tasty drama dealt out by yourselves. I was salivating over the recent ABC post knowing jan was probably going to come in with some BDE receipts. (If L&L create a casino called BestDayEver or something similar I want royalties)

 

[welshboi1981]

Bit late on the update... been out busy literaly making hay while the sun shines in my little welsh town... but after speaking with a lady about my bank statements my pending withdrawal was paid and i just wanted to thank you guys for your responses and for the advice.
Very much appreciated...
Happy gambling and gl all.....

 

[Mark_Lottomart]

Thanks that’s good news.

 

[yazm91]

I don’t get alerts when someone tags me on here any more. Can someone check that out?

As for @welshboi1981 can you PM your email address to me pleas

Thanks that’s good news.

Hi I have the same problem been 5 days now 2 pending withdrawals and still not heard anything. Got a feeling I'm never going to see them either

 

[Mark_Lottomart]

@yazm91 have you checked your email for any document requests that we might have sent? I’d be happy to check progress if you want to send your registered email by PM. Thanks.

 

[yazm91]

Replied to your message @welshboi1981 - you’re not too far back in the doc review queue, hoping to get this over the line over the weekend sir. Let me know if you don’t hear by Sunday. Sorry for the inconvenience.

Hi mark I am having the same problem I got asked to send in verification of income and bank statements been told I'm going through advanced verification process been 5 days now no update and I have 2 withdrawals processing and I can not have them until this has been processed but I can deposit I don't understand

 

[Mark_Lottomart]

Hi mark I am having the same problem I got asked to send in verification of income and bank statements been told I'm going through advanced verification process been 5 days now no update and I have 2 withdrawals processing and I can not have them until this has been processed but I can deposit I don't understand

Would you like me to block your deposits too? I can do that for you.

 

[yazm91]

No I don't want them blocked I just wanted to know if you could help me in anyway and see how far I am in the process

 

[SYPlayer95]

Not a criticism of Lottomart, just UK scene in general.
If a customer cant withdraw, I cant see how its fair they can deposit. Basically customers freerolling themselves.

 

[Mark_Lottomart]

Not a criticism of Lottomart, just UK scene in general.
If a customer cant withdraw, I cant see how it’s fair they can deposit. Basically customers freerolling themselves.

Thanks for your feedback.

Players can still withdraw, the withdrawals are just on hold until the KYC is done. There’s a limited amount of deposits that are allowed during this process until the account is frozen automatically. This is within regulations. The idea here is that a player can continue to enjoy our site while the process is ongoing. They have the choice to a) not deposit. b) ask for their deposits to be blocked too or c) apply a temporary deposit limit. We are not forcing anyone to play.

From experience I can tell you that this flexibility leads to less complaints and a better customer experience.

@yazm91 my offer to look into your specific situation for you still stands if you send me a message.

Regards
Mark

 

[SYPlayer95]

Appreciate the response Mark.
My understanding is that if the withdrawals are requested before the information request then they should still be processed as normal.

 

[Mark_Lottomart]

@yazm91 thanks for the PM. I’ve nudged the team for an update and will let you know as soon as I get a response, which - for transparency - won’t be earlier than tomorrow morning. Let me know if you want your deposits blocked and otherwise have a great evening.

 

[treav]

Side note, could you send me your email too so I can bonus ban you. Cheers

Hi mark i have also same problem standard verification i have summit my payslip and bank statement and it's been 1 week my withdrawal still pending could you please check it for me how long it takes

 

[Mark_Lottomart]

Hi mark i have also same problem standard verification i have summit my payslip and bank statement and it's been 1 week my withdrawal still pending could you please check it for me how long it takes

Could you please send me a private message with your registered email address?

 

[treav]

Could you please send me a private message with your registered email address?

Hi mark i have also same problem standard verification i have summit my payslip and bank statement and it's been 1 week my withdrawal still pending could you please check it for me how long it takes

when i try to send it shows your content is not summit

 

[treav]

*snip*

 

[maxd]

@treav , your DM access should be working fine now.

Removed your email as you probably don’t want that being scooped up by the spammers.

- Max

 

[treav]

@Mark_Lottomart if you get a chance could you take a look at this.

Could you please send me a private message with your registered email address?

Hi mark could you check you inbox i have sent you a message

 

[karolinebeckett]

hi Mark.im in the same boat.i have a withdrawl pending and have sent over all bank statements requested and no one call tell me what is going on,only that my account is on an enhanched review,it's been almost a week.

 

[JhonR]

Lucky you 1 week for you nearly 4weeks to mine

 

[karolinebeckett]

been over 2 weeks now and I've heard nothing!

 

[tallen26]

Hi, can you look at mine too please it’s been over a month now.

 

[SYPlayer95]

Looks like there's is a backlog at Lottomart...

Said it before, shouldn't take a month to carry out the checks.

 

[tallen26]

I’ve sent all docs over 2 weeks ago and been interrogated by staff about my income and outgoings on two occasions over 30 mins a call and still nothing. I’ve asked for a timeframe and keep being told no time frame can be given.

 

[jozef2]

Hi I am wieting 22 day's my withdraw and still wieting said me have review and ready sent documents

 

[Mark_Lottomart]

Hey @jozef2 please send me a private message with your details and I will investigate.

We do have a backlog of document reviews which isn’t ideal and it goes against our great customer service ambition. Unfortunately we have regulatory responsibilities which slow things down. We are working hard to reduce the waiting time.

Thanks
Mark

 

[jozef2]

Ok

 

[andyjbee]

Good morning all and happy Monday, I too have been waiting over a month for a Lottomart enhanced verification, also waiting on a 1.2k withdrawal. I have contacted them multiple times but get the same responce that it's on a ticketing system etc. I have asked for escalation multiple times also but to no avail. I have no other issues with Lottomart and it's up there with one of my favourite operators. TIA for any advice/assistance.

 

[Mark_Lottomart]

Good morning all and happy Monday, I too have been waiting over a month for a Lottomart enhanced verification, also waiting on a 1.2k withdrawal. I have contacted them multiple times but get the same responce that it's on a ticketing system etc. I have asked for escalation multiple times also but to no avail. I have no other issues with Lottomart and it's up there with one of my favourite operators. TIA for any advice/assistance.

Sorry to hear you’re experiencing delays, can you send me your email by direct message please?

 

[andyjbee]

Sorry to hear you’re experiencing delays, can you send me your email by direct message please?

Hi Mark, thanks for responding so quickly, I'm trying to send info via DM but not able to send.

 

[Mark_Lottomart]

Hi Mark, thanks for responding so quickly, I'm trying to send info via DM but not able to send.

View attachment 211278

Take the @ symbol out and use (at) instead.

 

[andyjbee]

Take the @ symbol out and use (at) instead.

Still struggling can I reply to a DM from yourself?

 

[cfoxcro]

I have the same problem! “Morning guys, I have a couple of withdrawals pending and have been waiting about a week. Is it usual that it takes this long to verify account? They asked for my pay slips but I’ve recently become self employed so send my business statement also. Will I ever get my pending withdrawals?!”

 

[SYPlayer95]

Why is it taking over a month for operators to complete checks. This is an absurd amount of time.

 

[jozef2]

Hi I am wieting 27 days and still said me have review I am ask how long be wieting
Never see like this long time wieting
Please help

 

[PMKFRUITPRO]

Why is it taking over a month for operators to complete checks. This is an absurd amount of time.

Exactly, whenever these type of threads come up it just baffles me.

Why the f*** should you have to send in a bank statement and payslips to get a withdrawal processed??

In the last year alone I have deposited and withdrawn easily over a quarter of a million pounds across the likes of paddy, hills, lads, corals 365 etc and have NEVER once been asked for a bank statement or a payslip.

In fact in most cases I’ve been asked for nothing as presumably electronic verification has been done.

The only documents I’ve been asked for in 8 years of online gambling is a drivers licence and a picture of my debit card. In those 8 yrs we would be talking several million pounds worth!!!

These ‘processes’ and ‘rules and regulations’ are NOT enforced by the UKGC but by the the casinos them selves.

Mark is a decent rep and I’m sure eventually you will get your money. But for Christ sake don’t think of depositing their again when clearly it’s only a matter of time before ur asked to give a reason why somethimg on a bank statement raises ‘concerns’ by the casino.

Who is and why did Mr Smith send u £150 on the 3rd of September???? F*** off it’s none of ur business.

Stick with mainstream sites, stick to max RTP slots only and avoid everything and any site that starts poking their noses in ur private business. These stupid over zealous demands are NOT UKGC enforced rules.

 

[PMKFRUITPRO]

For example here is a screen shot of my paddy account in the last 12 months.

It’s mainly been where I have played BTG.

Not a bean from them from account opening years and years ago to the current time. No bank statement requests, no payslips , no nothing!!

Are they breaking the rules??? Are they going against UKGC guidelines????

 

[cfoxcro]

Exactly, whenever these type of threads come up it just baffles me.

Why the fuck should you have to send in a bank statement and payslips to get a withdrawal processed??

In the last year alone I have deposited and withdrawn easily over a quarter of a million pounds across the likes of paddy, hills, lads, corals 365 etc and have NEVER once been asked for a bank statement or a payslip.

In fact in most cases I’ve been asked for nothing as presumably electronic verification has been done.

The only documents I’ve been asked for in 8 years of online gambling is a drivers licence and a picture of my debit card. In those 8 yrs we would be talking several million pounds worth!!!

These ‘processes’ and ‘rules and regulations’ are NOT enforced by the UKGC but by the the casinos them selves.

Mark is a decent rep and I’m sure eventually you will get your money. But for Christ sake don’t think of depositing their again when clearly it’s only a matter of time before ur asked to give a reason why somethimg on a bank statement raises ‘concerns’ by the casino.

Who is and why did Mr Smith send u £150 on the 3rd of September???? Fuck off it’s none of ur business.

Stick with mainstream sites, stick to max RTP slots only and avoid everything and any site that starts poking their noses in ur private business. These stupid over zealous demands are NOT UKGC enforced rules.

Lottomart continue to dig for my personal information whilst holding onto the £2500+ withdrawal they owe me. They send standard templated emails when I complain, I wonder how big their que of enhanced verifications is?

 

[jozef2]

Hi mark help me I am wieting 29 days wieting for withdraw lottomart and still no answer me and my if going to my account trying to deposit is blocked never see like this people wieting for money