Payment Complaint Luckywins not processing my withdrawal

[Tonybalony]

Won maxwin on a slot shortly after I deposited on luckywins casino. Customer service have told me that my account and payment method is full6 verified. But they still don’t pay out my withdrawal request.

They told me to cancel my withdrawal, and instead reply on an email from them with bank account details. Still haven’t heard from them, and it’s been 9 days.


Where do I find the form where I can post a complaint on this site?

 

[Wait!What?]

These guys used to be so respected for their quick verifications and fast cashouts. Unfortunately Dama nv casinos have lost the plot completely.
Loft casino(dama) kept my withdrawal on pending for 13 days. I played down my €600 and never went back to these guys.

 

[Wait!What?]

@Tonybalony follow this link to file the complaint https://sussexmskpartnershipeast.com/forums/tickets/categories/pab-file-your-casino-complaint-here.2/create

 

[Tonybalony]

Thanks for quick reply. When I click the link, I get this message:

Oops! We ran into some problems.​

You do not have permission to view this page or perform this action.

 

[Wait!What?]

It works fine for me.

 

[Tonybalony]

Still not working, I also went through the forum and found the thread

 

[Tonybalony]

These guys used to be so respected for their quick verifications and fast cashouts. Unfortunately Dama nv casinos have lost the plot completely.
Loft casino(dama) kept my withdrawal on pending for 13 days. I played down my €600 and never went back to these guys.

What casino was the one you played at? Been playing at dama for 2 years, and as you’re saying they’re very different now. Their site design and how it function is even worse than before

 

[Wait!What?]

I was playing at Loft casino.
It's same with all their casinos now. Just avoid these guys. Hollycorn are a bit better than these guys.

 

[Tonybalony]

Did you submit a pab ticket for the issue?

 

[Wait!What?]

No. The casino wasn't listed here so I didnt.
Is the link working for you now?
@Nate can you please look into this?

 

[Nate]

Did you submit a pab ticket for the issue?

AFAIK, The PAB team have a good relationship with Dama. Specifically for resolving complaints.

Hang ten, and submit in a few days if you have not been paid yet.

More importantly don't blow the balance

Nate

 

[Nate]

No. The casino wasn't listed here so I didnt.
Is the link working for you now?
@Nate can you please look into this?

@dunover has PM'ed the OP

 

[Tonybalony]

No. The casino wasn't listed here so I didnt.
Is the link working for you now?
@Nate can you please look into this?

Thanks for help escalating