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Paddy Rewards Club

Paddy Power has gone down the tubes. I would not touch them with a barge pole.

They were once a responsive casino - that was back in the day. But they have turned into the Ronald McDonald of the casino industry. In the past 13 years they have had no less that 13 casino reps disappear - and if you were going to lump them in with Betfair (now the same company) they have had no less than 24 casino reps go AWOL. :eek2:

So this gives you an idea about their working environment - people quit left and right because (I am guessing here) a certain toxicity in their working environment.

Their customer service is a black hole - and they don't give a rat's ass about any player community. So there ya have it. :D
 
Ta..Bryan, nice to know:laugh:
 
It was always £5 then they increased it to £10 for a fair while and now back to £5 again.

Personally I love the casino, good game selection now (increasing all the time) and pay outs are lightning quick, usually within 15 minutes back to card.
 
asidea said:
Has anyone noticed Paddy power has lowered the reward for paddy's reward.I normally get £10 every Monday or 20 freespins, but now it seems you are only able to receive £5.Is this the sign of the times..everything is reduced, less value for money etc..
Click to expand...
I noticed this too not impressed at all. But they are generous with the £5 free bets and so on. I used to
Get the £10 every Monday
 
Customer Service aside (which many casinos seem to struggle with), they are a good casino.
They payout in a few hours
They rarely ask for KYC, doing it electronically where possible.
They don't hit you with SoW when you've dared to deposit £20.
The site works, can't ever remember any downtime.
They dare to accept bets.
Promotions can be 'meh' but do give free spins now and then, free bets with 1x wagering fairly often.
Run slots (that I've checked) at the higher RTP.
Live chat can be flaky, but if you need to escalate you just go through Twitter who seem to sort it.
 
Seems sour grapes Cos PP don’t wanna give you a piece of the pie
 

I'm sorry but you seem to have a idea that because they refuse to work with sites like yours that seems them not safe or worth to use.

Both Betfair and Paddy power pay out in seconds and it's in my bank less than 30seconds later. Never any SOW or documents request never any issues the only valid point you make is customer service is awful but that's standard with these bookies.

I would recommend them over some of the accredited sites here you have approved who have stalling tactics and 48hr pending withdrawal times.

They dont work with sites like this as they are big enough not to need you, that doesn't mean they should not be used, ego should not play apart in your judgement of casinos.
 
Errr... this is the same Betfair that tried to take money, illegally, from people's bank accounts several years ago when they messed a promo up and decided retrospectively it was too generous and then tried to retrieve what they had paid winners. That's why they went in the pit here.

Sky Vegas arbitrarily closed most affiliate accounts down and ripped-off huge sums from them. Usually aff. programmes are closed because the casino closes, moves jurisdictions or some other valid reason as opposed to "We just don't want to pay our contractual commitments".

So there's other aspects to accreditation. Nobody says they are crap casinos for players, because they aren't.
When they were here, the big bookie sites, a large part of the benefit was access to reps. True enough, they don't need CM for player recruitment when they have limitless national media budgets, but they pledged cooperation when joining CM and despite the size of their organizations, couldn't be assed to maintain even a basic point of contact. That says a lot about them as far smaller operations can spare the time and effort - they had no excuse. It was ignorance.
 
Agree with everything people have said.

The maltese casino rabble could learn a lot from places like Paddy Power. Instant cashouts, no blanket intrusive SOW requests and everything done electronically behind the scenes in terms of verification and such.

Really enjoyable casino experience there to be honest.

EDIT: just seen Dunover's post above. I'm looking at it purely from a player satisfaction perspective :)
 

No one is perfect but for average player they're what you want. All the slots and fast payments without hassle.

"I would not touch them with a barge pole. " And you say nobody says they're crap? if I was a new player I would take the Admins word on avoid like the plague, luckily enough players are saying they're ok but those are dangerous words to use when not accurate or fair at all.
 
Casumo stayed accredited on here for months even though they were stealing money daily with a unresponsive rep also the 21 casino who take day’s to pay out another with no rep yet accredited it seems there’s an agenda against PP Cos they don’t wanna give you a piece of the affiliate pie
 
To the low-tier end user that occasionally frequents their site I've never encountered any jip

From a very basic set of interactions with them I always found them to pay up without question, card, e-wallet or livestock without so much as a hint of hindrance.

A solid outfit from where I'm sat, I'm not versed in the higher political wranglings or misdeeds perpetrated by this outfit, nor would I necessarily need to pester their CS, though I'd imagine even the 'good' CM casinos have been known to employ some rather 'unhelpful' chat agents? Is it agents? Or is it chat enforcers? Chat aides?

Whatever they're called these days :D

Also my experiences have been favourable at Betfair/ Paddy Power. Did I tell the story of the £4 bonus I got one time and cashed out for a grand? What happened was, I we
 
dunover said:
Errr... this is the same Betfair that tried to take money, illegally, from people's bank accounts several years ago when they messed a promo up and decided retrospectively it was too generous and then tried to retrieve what they had paid winners. That's why they went in the pit here.
Click to expand...

Not sure what the point is there? They aren't rogue now, the review states

Anyway, years went by and so far they seem to have their act together. Nary a complaint any longer – it seems they have tightened things down at Betfair.

If you want to bring up historic stuff then theres quite a few casinos shouldn't be accredited.

Sky Vegas arbitrarily closed most affiliate accounts down and ripped-off huge sums from them. Usually aff. programmes are closed because the casino closes, moves jurisdictions or some other valid reason as opposed to "We just don't want to pay our contractual commitments".
Click to expand...

Again, whats the relevance? Bryan's already (rightly IMO) said affiliate issues come second to player stuff. Kindred have closed loads of accounts, yet 32Red, Unibet are still accredited. SkyVegas/Bet are one of the best UK facing outfits, pay in seconds, no hassle, and thats me talking as someone who has lost around £40-50k so far due to the scale back of the affiliate program (it hasn't actually closed, they just terminated almost all accounts).

So there's other aspects to accreditation. Nobody says they are crap casinos for players, because they aren't.
When they were here, the big bookie sites, a large part of the benefit was access to reps. True enough, they don't need CM for player recruitment when they have limitless national media budgets, but they pledged cooperation when joining CM and despite the size of their organizations, couldn't be assed to maintain even a basic point of contact. That says a lot about them as far smaller operations can spare the time and effort - they had no excuse. It was ignorance.
Click to expand...

Smaller operations clearly have the time and resources to spend on player issues, they aren't that busy and they don't want to lose customers. If 1000 people closed their PP accounts, they would barely notice. A lot of smaller operations can't be arsed to have an active rep either, so that argument falls down straight away.
 
.....Then the ukgc hands out big fines then every man women and goat from the U.K. will be hit with as some say over the top request.
A few check electronically for your identity but they don’t know if your deposits are your wages stolen or laundered so in the future I expect them to follow the ‘Malta mafia’ route (You heard it here first) :p
 
Davey86 said:
.....Then the ukgc hands out big fines then every man women and goat from the U.K. will be hit with as some say over the top request.
A few check electronically for your identity but they don’t know if your deposits are your wages stolen or laundered so in the future I expect them to follow the ‘Malta mafia’ route (You heard it here first) :p
Click to expand...

No they won't. The UKGC have already hit some of the big firms, and they haven't changed anything. The difference is, they understand the law. I'm sure a lot of Maltese casinos just google what they should do, or see other casinos doing something and copy.
If your play is suspicious, if you are depositing large amounts, then you are likely to get a SoW at some point, if not, you won't.
 
colinsunderland said:
No they won't. The UKGC have already hit some of the big firms, and they haven't changed anything. The difference is, they understand the law. I'm sure a lot of Maltese casinos just google what they should do, or see other casinos doing something and copy.
If your play is suspicious, if you are depositing large amounts, then you are likely to get a SoW at some point, if not, you won't.
Click to expand...
Quite.

The cases where the UK casinos have had fines have been clear and obvious errors, usually involving 6 figure sums deposited.

What you very rarely (i.e never) hear of is a casino being fined because they didn't perform a SOW check on Fred, 59, who decided to have a £50 session on Book of Dead.
 
colinsunderland said:
No they won't. The UKGC have already hit some of the big firms, and they haven't changed anything. The difference is, they understand the law. I'm sure a lot of Maltese casinos just google what they should do, or see other casinos doing something and copy.
If your play is suspicious, if you are depositing large amounts, then you are likely to get a SoW at some point, if not, you won't.
Click to expand...
Depends what casinos see as 'large' amounts. Some will turn a blind eye and let players continue to deposit. A large amount to someone is different to others. It's all rather vague.
 
colinsunderland said:
No they won't. The UKGC have already hit some of the big firms, and they haven't changed anything. The difference is, they understand the law. I'm sure a lot of Maltese casinos just google what they should do, or see other casinos doing something and copy.
If your play is suspicious, if you are depositing large amounts, then you are likely to get a SoW at some point, if not, you won't.
Click to expand...
Just understanding the law won’t be enough tho even you’d know that, yes they hit them with fines recently imo they will keep hitting them with fines
 
Davey86 said:
Just understanding the law won’t be enough tho even you’d know that, yes they hit them with fines recently imo they will keep hitting them with fines
Click to expand...
Understanding the law is absolutely all it needs. They know they don't need to SoW someone who sticks a fiver a week on a football coupon every Saturday, so they don't, and they won't get a penalty for not doing so. Like Mr_Slot5 says, the penalties that have been handed out are for clear breaches of the LCCP, & many times action only taken after being highlighted by the media.

brizman said:
Depends what casinos see as 'large' amounts. Some will turn a blind eye and let players continue to deposit. A large amount to someone is different to others. It's all rather vague.
Click to expand...

It isn't vague, money laundering rules are in place in pretty much every business, they are actually pretty clear if you read and understand them. If you go and deposit £50 cash into your bank account, you don't have your account frozen and have to stand on one leg, holding your passport and juggling oranges before you can buy a can of pop from the local Spar. You know why not? Because the banks have legal counsel who understand the law, and know what a suspicious transaction is.

RG issues are less clear, but still clear enough to know that the once a week fiver football customer, is not showing signs of having a gambling problem, or betting above his likely means.
 
Whilst I’m on my soap box you rate trada 8/10 :rolleyes::rolleyes::rolleyes: all this boils down to is PP Are doing there own thing you can’t get a piece of the pie so you wouldn’t touch with a barge pole, makes a complete mockery when trada are 8/10 and it took months for you to listen about casumo also the white hat clip joint lot may pay but they also take the Piss as well with long pending times and no rep, they only had a rep so they could trick you and get accredited funny how the rep maja all of a sudden stopped working there like a week after they were accredited. You also rate bitstarz highly as well even though they steal every day from players, just way too
Much hypocrisy on here
 
And furthermore @colinsunderland a casino has no legal right to deny payout owing to an RG issue they find whilst checking docs nor if a customer fails to comply to an RG check.

That's why I'm almost 100% certain that these companies withholding withdrawals are using AML as a smokescreen to deny/stall winnings.

This is why the two shouldn't be mixed/conflated.

Affordability checks can be done more often and usually a pay slip will suffice for more moderate depositors.

As you've pointed out, AML should be reserved for clear evidence of suspicious playing behaviour and deposit amounts. Where there is no clear and obvious arousal of suspicion, a casino is unlikely to be fined. That is why the cases we see of big fines are so clear and obvious errors on the casino side.

Anyway, we have seemingly digressed from the topic at hand. Paddy are a decent outfit, as many here agree :)
 
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Think it all comes down to how you view a casino. If you are an affiliate and earn money from them then British bookie sites are no good. They don't need forums and affiliates as such as they have plenty advertising and big enough player base. Fact they have shops everywhere help. And as they will not cooperate and enter discussions then i can see why they are disliked.

But for the average person that has no interest in affiliates and stuff like that the Bookies sites are the best.

Got all the selection of games you need. Have decent sports betting. Plenty bonuses and free bets. Fast payouts and less hassles.

From a UK player point of view a Bookie site will elecrtonically verify you. You change your debit card you just update it. No need for ever having to do this crap and scan copies of your card whenever you change it. No need for all these documents and crap that goes with foreign based casinos.

Yeah they do not cooperate with forums, do not need affiliates. But for actual people that just want to play slots they are the best. An accredited casino is only good until something goes wrong. I personally would not go oh they are accredited so safe to sign up. Look at Betat , Casumo , and several others to see what i mean. Least i feel safe that the Bookies sites will not suddenly go overnight. So to say PP , WH, Coral are all dodgy like as been said on many threads and couldn't give a toss and are not good places to play is wrong.

They might not be cooperative with forums and affiliates. But they are probably safer bets for a player than any of the accredited casinos . If i win £50,000 i would rather get it at a bookies knowing it will be paid in days unless checks are done than a foreign casino where you would panic about getting winnings until you had actually received them.
 
Requested a withdraw last night for a smallish sum of £400 (like at 2am), and I am eligible for Visa Direct, still not processed. So hope they will do that soon.

Otherwise I have no complaints about them, probably in the same boat as Willhill tbh.
 
Well.. as I hate waiting I contacted support asking about my payment.
After a very long time of waiting, they claimed it has been processed already. I said I should have it in my bank then as mine supports Visa Direct.
,
Go told it's up to the bank to accept each transaction for instant withdraw.
I then said, why does it says "Pending withdraw" under my withdraw tab then?

"Sir the issue with the withdrawal in question is that today is part of a bank holiday weekend and so the withdrawal should be accepted by tomorrow." ???

Probing further I just get answers: " It should be accepted by the bank tomorrow sir. "
lol


I'm just going to assume he has no clue and answering stock answering even if he said he needed to have 10 minutes to investigate.
 
This is golden, entire chat here:

Hello, I made a withdraw last night and my debit card should be eligible for Visa Direct, but it's not been processed yet. Can you process my withdraw please?
Info at 10:17, Aug 3:
You are now connected to Paddy Power.
Paddy Power at 10:17, Aug 3:
You will now be put through to a customer service agent who can help.
Info at 10:17, Aug 3:
We are currently dealing with high volumes of contact, one of our agents will be with you as soon as possible. Thank you for your patience.
Info at 10:40, Aug 3:
This is Tristan and I will be looking after your query today. I will aim to reply within 2 minutes.
Tristan at 10:40, Aug 3:

Hi! I will be able to help you with that!
Tristan at 10:40, Aug 3:

Could you please give me more details about the transaction?
You at 10:40, Aug 3:
It was a withdraw last night for £400
Tristan at 10:42, Aug 3:
Please allow me 10 minutes to look into this for you.
Please allow me 10 minutes to look into this for you.
Please allow me 10 minutes to look into this for you.
You at 10:41, Aug 3:
Sure, np
Tristan at 10:55, Aug 3:
your transaction has been processed from our side and it is now up to the bank to credit the money onto your account. this should take 2-5 working days from the date of the transaction and since it was placed just before the weekend, that might have dragged things a bit.
You at 10:54, Aug 3:
Hmm.. the card is with Natwest, so it should be with Visa Direct, which means instant payout
You at 10:54, Aug 3:
Why was it not sent this way?
Tristan at 10:56, Aug 3:
I'm afraid that instant withdrawals are up to the bank's discretion to grant you the service on a transaction to transaction basis. We do not have any control over this service and if you would like to know more I would suggest contacting the bank.
You at 10:55, Aug 3:
It works fine on other sites, so I know it is supported.
You at 10:55, Aug 3:
Another thing, is when I go to card details on my account page it says "Pending withdrawal(s)"
You at 10:56, Aug 3:
with an I sign. So I thought that meant it was pending from your side
Tristan at 10:58, Aug 3:
Are you trying to remove card ending in xxxx?
You at 10:57, Aug 3:
No, im not trying to remove it. It just noticed it saying pending withdraws when I went to card details
You at 10:58, Aug 3:
Actually, on my tab when I go to withdraw. It very clearly says pending withdrawal still
You at 10:58, Aug 3:
So it has not been processed from your side
You at 10:59, Aug 3:
Tristan at 11:04, Aug 3:
Sir the issue with the withdrawal in question is that today is part of a bank holiday weekend and so the withdrawal should be accepted by tomorrow.
You at 11:03, Aug 3:
? It's not a bank holiday today
Tristan at 11:05, Aug 3:
I'm afraid it is sir and that is why your withdrawal has not yet been accepted by the bank.
You at 11:05, Aug 3:
No it's not, only in Scotland.
You at 11:05, Aug 3:
But regardless
You at 11:05, Aug 3:
It says pending on your side still, if it was processed, surely it would not say pending no?
Tristan at 11:10, Aug 3:
It should be accepted by the bank tomorrow sir.
You at 11:10, Aug 3:
Can you confirm that once a withdraw has been processed, it should not longer "Pending Withdrawal" ?
Tristan at 11:13, Aug 3:
Yes sir correct.
You at 11:12, Aug 3:
Ok great. So, if it has been processed as you said.. why is mine still showing as pending then?
You at 11:12, Aug 3:
I don't think your payment team has actually processed it
Tristan at 11:16, Aug 3:
I apologize, that was a mistake on my end. I'#m afraid the withdrawal has not been processed at the moment due to the bank holiday. That being said the withdrawal should be accepted tomorrow.
You at 11:15, Aug 3:
Aha, so your payment team is off today?
You at 11:15, Aug 3:
Ok, I will be patient and wait til tommorow
Tristan at 11:17, Aug 3:
No sir the issue in on the bank's side. Thank you, I hope I have given you a positive experience today, please be sure to fill in the survey at the end of the chat!
Conversation closed by the agent at 11:17, Aug 3:
 
They do pay..just be patient:)
 
I had a withdrawal pending for 24 hrs or so a couple of weeks back. Rather than it go by Visa Direct like it usually does, it went via standard Visa refund. I presumed it was because I withdrew via mobile rather than on PC like i always do any other time.
 
Hi guys..i have a suggestion:- Jackpot King @PaddyPower is at £3 million plus. I wanna pool a £1 bet from here, if a CM menber wins it, then e1 wins..the pool balance is split, if no one wins it then it moves forward till someone wins, but it must be a CM member.Now it remains that who is gonna be the pool's treasurer?

This is open to all discussion and comment.
 
Sor
sorry to drag old thread out, I found out it’s only £300 for visa direct any more and it’s normal withdrawl I withdrew £950 but thought it would be visa direct however it said it will be 2-5 days. I think they need more info on amount for visa direct as bet365 is large amount PP only allowed £300. Also the pending time is ridiculous mine pended from 3am Thursday and only just been done before :rolleyes: which is quite long. Apart from the snail pace withdrawl pending I like PP and also use my PP card too
 


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