Player protection - Casumo

[steve68]

Hi guys!

Wondered whether anyone has any experience in how long (roughly) Casumos player protection team take to complete a review?
Already been confirmed no further documents are required at the moment, but withdrawal still stuck on pending status due to the “review”
You can see on a previous thread reg full details behind this if needed.

Thanks and any help is much appreciated!

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[LadyJelena]

Hello @steve68

@Casumo Casino shall be here to check that for you!

 

[steve68]

Hello @steve68

@Casumo Casino shall be here to check that for you!

Thanks for that, but I doubt I will get anything other than “we cannot give a timescale, these things can take time”
Which I fully appreciate, however in the same sense it’s unreasonable to expect customers to wait indefinitely without any idea of a service level timescale.

 

[L&L-Jan]

If I was you, I would go to All British Casino, they are clear about timeframes.

 

[Jono777]

Defo 100%^^^

Sorry Casumo but you committed "Customer satisfaction suicide" a couple of years ago.

 

[aceking123]

Until you get SOW from all British casino or should I say L & L brands ? ?

 

[L&L-Jan]

Until you get SOW from all British casino or should I say L & L brands ? ?

we will still remain clear about time frames, but if a customer does not comply, thats impossible.

Seems topic opener complied fully, easy game.

 

[L&L-Jan]

Until you get SOW from all British casino or should I say L & L brands ? ?

ow and sorry we exist

 

[aceking123]

Nar Jan you know your a great rep but I couldn't resist ? I should add a good brand Jan

 

[steve68]

Honestly it would be easier to pull my teeth then Casumo give me a straight answer. Will definitely not play there again.

 

[justdoit]

ow and sorry we exist

check u mail pls ?

 

[steve68]

An update.. Casumo have now approved the withdrawal.

 

[AffiliatesCasumo]

An update.. Casumo have now approved the withdrawal.

Hey @steve68, great news! I believe it's all fixed now? Or shall I still request help from our Ambassadors guys? Let me know please, thank you

 

[steve68]

Hey @steve68, great news! I believe it's all fixed now? Or shall I still request help from our Ambassadors guys? Let me know please, thank you

No it’s all sorted now! Thanks

 

[helyork]

I need help from casumo. Its been 3 days since you paused my account for a supposed random security check and told me to contact you to get it up and running again. Have contacted you 3 times and you say you can't tell me anything so what was the point in you saying I had to contact you. I habe a balance on my account which I want back. How lomg is this going to take? 3 days seems ridiculous to be honest.