Rizk, really? Im stunned !!

[philderby]

So I didnt think I deposit enough these days to trigger a SOW request but been staying off the gambling recently so made a deposit. Straight away I had a SOW screen in front of me!

Sigh I thought, here we go I have to justify my gaming budget to complete strangers.

Went on live chat to see what they needed and got through to a CS agent immediately who talked me through what they wanted, we will get this taken care of for you hold tight! a copy of my passport and bank statement, both i have saved on my PC desktop.

The two docs were accepted within 35 minutes, and I chose to withdraw after seeing that screen and my withdrawal request was paid in around fifteen minutes!

Im extremely impressed with Rizk and their committed team that work tirelessly to give you a flawless experience. Even though my gambling has cut right down from what it used to be so cant promise them another deposit in the future.

Keep it up guys!

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[bigbear]

That is an impressive level of customer service but the one question I would ask is why the Sow request cannot be triggered as soon as a player starts the deposit process.We have seen over a number of threads during the past few months that some players,through no fault of their own, cannot provide the necessary documents that some casinos are now demanding and this at least would give the player the option of not continuing with a deposit if they knew that a SOW request would present them with a problem.

 

[philderby]

I completely agreee. I mean I didnt think the amount would be any where near what they would need SOW for and im glad that my play has reduced over the last couple of years so probably wont go through it again.

Still impressed with how swiftly they handled the demand for documents considering they have to request evidence from customers going forward

 

[Jono777]

Pleasing to finally see a "positive" SoW thread.

What needs to happen now, moving forward (with all casinos)

1) Better understanding by casino management of what/why/when is actually required by UKGC.
2) If it is unavoidable SoW time for account "X", please do it BEFORE any deposits are taken, some of us can only afford one deposit every 2-3 days and look forward to that session.
3) Dig deeper, do low rollers who have not changed their play style in the past 10 years really need to be targeted? They fit into neither RG nor AML risk areas.

List not exhaustive but I'll leave it there for now.

 

[ChopleyIOM]

So what happens if the player is either unable or unwilling to go through the SOW process? Do they get their deposit back? Surely casinos can't just hold money to ransom?

 

[Borgie]

So what happens if the player is either unable or unwilling to go through the SOW process? Do they get their deposit back? Surely casinos can't just hold money to ransom?

Rizk Source of Wealth Bullshit!

You need to read this thread. The money can get passed to a 3rd party I think for safekeeping whikst it's all sorted out. But its a bit unclear.

 

[bigbear]

So what happens if the player is either unable or unwilling to go through the SOW process? Do they get their deposit back? Surely casinos can't just hold money to ransom?

Agree that this could be a problem especially as most casinos have the 1x wagering rule on deposits as an anti-money laundering measure.Does the software allow the SOW request to be triggered once a player clicks the deposit button but before they enter their payment details in order to complete the deposit? Maybe one of the casino reps could shed some light.

 

[ChopleyIOM]

Rizk Source of Wealth Bullshit!

You need to read this thread. The money can get passed to a 3rd party I think for safekeeping whikst it's all sorted out. But its a bit unclear.

Well TBH it seems like an improvement that they're now asking on deposit rather than withdrawal, and if the process can be as quick and painless as it has been for philderby, not too onerous for the player either.

As one final step, as long as the player has the option to say 'I don't wish to comply, or can't comply, with your SOW request, please refund my deposit' and the casino does so, I'd say it's largely an OK scenario.

It's not ideal as the UKGC's regulations are new and casinos are learning how to properly implement and interpret them, but from what I can see here Rizk have seen the problems with their processes, and made them better.

 

[dealer wins]

If a casino accepts the deposit, then they should pay any winnings on that deposit.

If SOW shit is needed, then the deposit should be blocked/stalled, an a SOW request made right there.

Holding winnings to ransom is quite simply rogue behaviour.

 

[brianmon]

If a casino accepts the deposit, then they should pay any winnings on that deposit.

If SOW shit is needed, then the deposit should be blocked/stalled, an a SOW request made right there.

Holding winnings to ransom is quite simply rogue behaviour.

Not just withdrawals.
The OP was hit with a SOW request straight after he deposited. Which meant they were then holding his deposit to ransom. So I'm not sure why he's so happy about that

The only two SOW requests I've had (so far). Have happened at login. I couldn't even click on the deposit button.
Which is the way it should be

 

[SpinUk]

Not just withdrawals.
The OP was hit with a SOW request straight after he deposited. Which meant they were then holding his deposit to ransom. So I'm not sure why he's so happy about that

The only two SOW requests I've had (so far). Have happened at login. I couldn't even click on the deposit button.
Which is the way it should be

Thats because a notable percentage of players will be f this for a game of soldiers and simply not play there. That doesn't work for Rizk.

 

[philderby]

Not just withdrawals.
The OP was hit with a SOW request straight after he deposited. Which meant they were then holding his deposit to ransom. So I'm not sure why he's so happy about that

The only two SOW requests I've had (so far). Have happened at login. I couldn't even click on the deposit button.
Which is the way it should be

Bit surprised to hear you say this Brian, I honestly believed you had a bit more intelligence than to say 'Not sure Why He Was Happy' I fully understand why this procedure takes place, it takes responsibility and ownership for their players. It seems you didn't know that however

 

[brianmon]

Thats because a notable percentage of players will be f this for a game of soldiers and simply not play there. That doesn't work for Rizk.

Obviously they haven't got as much confidence in their customers' loyalty, as the ones who are doing it the right way.

 

[ed skull murphy]

Well, if it happens to me I'll send them an SMD request.

I'll let folk work out that one for themslves.

 

[brianmon]

Bit surprised to hear you say this Brian, I honestly believed you had a bit more intelligence than to say 'Not sure Why He Was Happy' I fully understand why this procedure takes place, it takes responsibility and ownership for their players. It seems you didn't know that however

Well if you read my post properly. You'll see that when I had SOW requests from two other casinos. The request came as I logged in.

They didn't wait until I'd made a deposit. Effectively forcing the player to comply with the request.

What if you weren't able to satisfy their request, there and then?
Your deposit would basically be locked.

 

[philderby]

Well if you read my post properly. You'll see that when I had SOW requests from two other casinos. The request came as I logged in.

They didn't wait until I'd made a deposit. Effectively forcing the player to comply with the request.

What if you weren't able to satisfy their request, there and then?
Your deposit would basically be locked.

OK princess dont lose your shit

Maybe you should pursue a different hobby, or counselling or both

My advice would be fill a nice hot bath with Radox and candles

 

[goatwack]

We need one set of rules, laid out by the UKGC in clear and precise wording that leaves nothing to interpretation. Basically ask for this this & this before commencing, prior to deposit etc.

As it stands, we'll have some casinos go overboard with their demands in constant fear of being fined, and others being quite relaxed about it, like a normal verification.

I'm glad Rizk dealt with it quickly in this instance, I would like more transparency for all casinos so that this doesn't end up being a one-off

 

[ed skull murphy]

OK princess dont lose your shit

Maybe you should pursue a different hobby, or counselling or both

My advice would be fill a nice hot bath with Radox and candles

I'm sorry Brian, you do make a valid point, but this post is priceless.

 

[The Dude]

OK princess dont lose your shit

Maybe you should pursue a different hobby, or counselling or both

My advice would be fill a nice hot bath with Radox and candles

Please don't flame your fellow members - not cool.

 

[bebo67]

Well, if it happens to me I'll send them an SMD request.

I'll let folk work out that one for themslves.

It took me less than a second!

 

[The Dude]

I'm sorry Brian, you do make a valid point, but this post is priceless.

You may think it's funny, but it's harassment. Don't do it.

 

[philderby]

Please don't flame your fellow members - not cool.

Brian I fully respect your hold the rule book but please let adults be adults, I mean most of us have been talking to each other for a number of years.

I dont see anything directly hurtfull with what I said, it just needed to be said. My stepfather was a sgnt major in the Royal Marines and believe me growing up I heard much more colourful language than this.

 

[goatwack]

I've had to hold it in with dozens of members over several years I've practically got a stump for a tongue

 

[TheAddict]

It took me less than a second!

Might be worth pondering a bit before bragging over that
Took a good 5 or so here tbh.

 

[ed skull murphy]

It took me less than a second!

I never doubted that it would.

 

[Full tilt]

I had the dreaded SOW screen pop up AFTER making a deposit at Dunder last week and thought 'here we go' as it said you could not play,deposit or withdraw until the forms and documents had been uploaded.
The SOW was not that intrusive and was approved almost immediately, the proof of payment and address took about 24 -48hours respectively.
Once I had uploaded the photos I was able to play immediately - and withdraw even though at the time my proof of address was showing as rejected.

 

[pinnit2014]

Might be worth pondering a bit before bragging over that
Took a good 5 or so here tbh.

You took five what?

 

[TheAddict]

Lmao

 

[colinsunderland]

Bit surprised to hear you say this Brian, I honestly believed you had a bit more intelligence than to say 'Not sure Why He Was Happy' I fully understand why this procedure takes place, it takes responsibility and ownership for their players. It seems you didn't know that however

Was it RG or AML reasons that triggered it?

And I agree with Brian, it should be done on login. If there are RG or AML concerns then, unless you make an unusually large deposit then it shouldn't trigger a SoW request. Nor should a withdrawal.

I would be extremely pissed off if I deposited £500 then found out my account was blocked due to a SoW request, especially as I cannot provide a SoW to casinos.

 

[bebo67]

Might be worth pondering a bit before bragging over that
Took a good 5 or so here tbh.

Lol. Hey. I was a tom boy growing up. While I kept my virtue in tact. I had a potty mouth, still do! Only time that I keep it under wraps, is when I'm doing business. So yes. It took a second

 

[ed skull murphy]

I had the dreaded SOW screen pop up AFTER making a deposit at Dunder last week and thought 'here we go' as it said you could not play,deposit or withdraw until the forms and documents had been uploaded.
The SOW was not that intrusive and was approved almost immediately, the proof of payment and address took about 24 -48hours respectively.
Once I had uploaded the photos I was able to play immediately - and withdraw even though at the time my proof of address was showing as rejected.

Good to see that the Maltese guys are finally paying attention. They have a golden opportunity here, don't blow it for the sake of poor customer support.

 

[nutnut]

Brian I fully respect your hold the rule book but please let adults be adults, I mean most of us have been talking to each other for a number of years.

I dont see anything directly hurtfull with what I said, it just needed to be said. My stepfather was a sgnt major in the Royal Marines and believe me growing up I heard much more colourful language than this.

Your post was rude end of and Brians point was valid and correct no idea why you took such a bad attitude with him.

 

[amourgirl]

What a shame Videoslots can't be a bit more like that!

So I didnt think I deposit enough these days to trigger a SOW request but been staying off the gambling recently so made a deposit. Straight away I had a SOW screen in front of me!

Sigh I thought, here we go I have to justify my gaming budget to complete strangers.

Went on live chat to see what they needed and got through to a CS agent immediately who talked me through what they wanted, we will get this taken care of for you hold tight! a copy of my passport and bank statement, both i have saved on my PC desktop.

The two docs were accepted within 35 minutes, and I chose to withdraw after seeing that screen and my withdrawal request was paid in around fifteen minutes!

Im extremely impressed with Rizk and their committed team that work tirelessly to give you a flawless experience. Even though my gambling has cut right down from what it used to be so cant promise them another deposit in the future.

Keep it up guys!

 

[Jasminebed]

That is an impressive level of customer service but the one question I would ask is why the Sow request cannot be triggered as soon as a player starts the deposit process.We have seen over a number of threads during the past few months that some players,through no fault of their own, cannot provide the necessary documents that some casinos are now demanding and this at least would give the player the option of not continuing with a deposit if they knew that a SOW request would present them with a problem.

It's not that it cannot be triggered when the player starts to deposit. If I go to make a deposit when I have a limit set that exceeds my limit, my deposit is blocked with a pop-up telling me I'll be exceeding my limit.

Brianmon had requests triggered on login.

So it's not that it cannot be done, it's because Rizk wants to force their players to have to submit it.

As you can see from my poll on the SOW issue, there are a large number of players that would have difficulty with complying with SOW requests for a number of reasons, including for most affiliates breaching contracts, for business owners a lot of work frequently, and for those who receive gifts or allowances from family members it may or may not be accepted.

I was told that neither my income tax returns or copies of my rent receipts I give to my tenant would be satisfactory proof of my income (as of course I issue the receipts). It would probably be a breach of privacy to provide my tenant's name and address to Rizk. Now, I am in Canada, have not had any source of wealth requests and may or may not need to comply with the MGA rules. For people that run businesses, especially sole proprietorships, what proof is there beyong their records often?

 

[philderby]

Your post was rude end of and Brians point was valid and correct no idea why you took such a bad attitude with him.

have you had a drink?

 

[The Dude]

... My stepfather was a sgnt major in the Royal Marines and believe me growing up I heard much more colourful language than this.

And I was a squad leader in the US army paratroopers. If you would have called me "princess", we'd have to discuss this outside.

 

[The Dude]

Bryan
BrYan
BrYan
BrYan
BrYan

Ok?

 

[Tirilej]

Bryan
BrYan
BrYan
BrYan
BrYan

Ok?

But it's not only about you. We have other members here. brianmons name is probably Brian

Here people have been angry because it hasn't been asked for a SOW upon deposit. When that is made you are angry because it's not done with log in. When they do that, what will you guys be angry at then?

 

[colinsunderland]

But it's not only about you. We have other members here. brianmons name is probably Brian

Here people have been angry because it hasn't been asked for a SOW upon deposit. When that is made you are angry because it's not done with log in. When they do that, what will you guys be angry at then?

Because on deposit or on withdrawal has the same effect, they can hold your money to ransom if you do not send the documents. A £20 deposit should not set off any triggers for RG or AML. Someone who usually deposits £20 a week then suddenly does a £2k deposit could set off a trigger, or numerous deposits in a short period could set off RG concerns, but not a single small deposit. If there has been a trigger prior to that, then it should be done on login, not once they have your money.

 

[Tirilej]

Because on deposit or on withdrawal has the same effect, they can hold your money to ransom if you do not send the documents. A £20 deposit should not set off any triggers for RG or AML. Someone who usually deposits £20 a week then suddenly does a £2k deposit could set off a trigger, or numerous deposits in a short period could set off RG concerns, but not a single small deposit. If there has been a trigger prior to that, then it should be done on login, not once they have your money.

I'm sure you're right, and I actually was expecting you to quote me

 

[colinsunderland]

I'm sure you're right, and I actually was expecting you to quote me

I know, so thought I better so as not to disappoint

But seriously, while casinos make things up as they do, there are always going to be problems. For the RG side in the UK, the UKGC should create a clear process for casinos to follow, just like they do in other areas, like KYC procedures, then no one can complain, and the casinos all work to the same set of rules. For AML it's harder as it isn't the UKGC (or any licensing body) who require them to do this, but they could still do a 'best practice' document. The casinos are taking so much stick over this, when it could be pretty much solved by an official statement on what to do and when.

 

[brianmon]

But it's not only about you. We have other members here. brianmons name is probably Brian

Yep BrIan

 

[vinylweatherman]

It's not that it cannot be triggered when the player starts to deposit. If I go to make a deposit when I have a limit set that exceeds my limit, my deposit is blocked with a pop-up telling me I'll be exceeding my limit.

Brianmon had requests triggered on login.

So it's not that it cannot be done, it's because Rizk wants to force their players to have to submit it.

As you can see from my poll on the SOW issue, there are a large number of players that would have difficulty with complying with SOW requests for a number of reasons, including for most affiliates breaching contracts, for business owners a lot of work frequently, and for those who receive gifts or allowances from family members it may or may not be accepted.

I was told that neither my income tax returns or copies of my rent receipts I give to my tenant would be satisfactory proof of my income (as of course I issue the receipts). It would probably be a breach of privacy to provide my tenant's name and address to Rizk. Now, I am in Canada, have not had any source of wealth requests and may or may not need to comply with the MGA rules. For people that run businesses, especially sole proprietorships, what proof is there beyong their records often?

Yet it's the very casinos that set the terms of affiliate contracts that are now telling players they must break these terms in order to comply with SOW. This could easily end up in court and blow up in their faces when a judge has to decide whether or not the affiliate term or the SOW rules take precedence. This could, in theory, render the affiliate confidentiality term unenforceable as the affiliate will be expected to break this confidentiality routinely for SOW checks, not just with casinos, but when buying property, operating a bank account, etc.

 

[bigbear]

I know, so thought I better so as not to disappoint

But seriously, while casinos make things up as they do, there are always going to be problems. For the RG side in the UK, the UKGC should create a clear process for casinos to follow, just like they do in other areas, like KYC procedures, then no one can complain, and the casinos all work to the same set of rules. For AML it's harder as it isn't the UKGC (or any licensing body) who require them to do this, but they could still do a 'best practice' document. The casinos are taking so much stick over this, when it could be pretty much solved by an official statement on what to do and when.

That is precisely the problem in that there does not appear to be a set of rules,merely guidelines which different casinos interpret in different ways.I hold VIP status at one casino where I get generous deposit bonuses and have deposited as much as £4000 in a month and have made withdrawals in excess of that figure.My withdrawals are paid within 24 hours and I have NEVER received any form of a source of wealth request.If the SOW rules were set in stone there is no way in which this could happen.