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Spin Empire = Slotobank and Odds/EveryMatrix helping them cover it

S

slottymcslot

Dormant Account
PAB Experienced CM Veteran (10yr+)
Joined
Nov 26, 2013
Location
UK
Hi guys, I wasn't sure where to put this, so added here, please feel free to move it to the ncessary place mods.

Fresh off the heels of Slotobank being voted worst casino of the year in the 2014 CM awards, it seems the shysters aren't giving up easily. I received several intrusive spam phone calls in the first two months of the year, and today received an email from a new casino called SPINEMPIRE. It is actually quite professional looking, and quotes Odds/EveryMatrix as managers at the bottom, offering 125% bonus upto 500 for your 1st deposit. I clicked through and immediately noticed slotobank.mailersendblabla

I read thru all the website, and not a single mentioned of anything but Odds/EveryMatrix. Maybe I missed something, somewhere, but with these guys I am guessing not. So this is a warning to everyone to STEER CLEAR. What really jacks my jaw is a supposed reputable company like OddsMatrix keeps backing these guys, so whether GUTS and the other so called reputable casinos are reliable or not, I am personally pulling out any deposits and balances on any casino associated with OddsMatrix whilst they deal with this bunch of crooks. I used to trust this company, and ANY casino associated with them but not it is the opposite. Not least because I am worried Slotobank have/are learning from their mistakes and putting together a much slicker rogue operation and ditch their tarnished name.

Anyway I just wanted to warn people because they have been quite careful to avoid any association with the most rogue of casino outfits in their other casino Slotobank, but appeared to make one mistake in their spam email that trails back to them.

SMcS

See Related Threads:
 
Last edited by a moderator:
Not sure which way to send my thoughts on this one, however I did get the same marketing email earlier today.

Gotta say my '6th Sense' told me to stay away but this is meaningless they could be fine, just one of those 'feelings'

Today's deposit that I was tempted to try there went to Casino Luck and I busted after the worst 10 minutes ever :p, maybe I should of took a leap of faith afterall :eek:
 
slottymcslot said:
You do not have permission to view link Log in or register now.
(had trouble uploading here because of dimensions or something) - look at bottom left corner..
Click to expand...

Ah yes. Could be part of an affiliate scheme but raises some questions. Casino homepage has the feel of a RTG brand or modified template!

Thankfully not UKGC licenced so will hold off a lot of UK players!
 
Nicola said:
Ah yes. Could be part of an affiliate scheme but raises some questions. Casino homepage has the feel of a RTG brand or modified template!

Thankfully not UKGC licenced so will hold off a lot of UK players!
Click to expand...

Sadly wish that was the case. Unsurprisingly, Slotoshit accept UK players even though they shouldn't & most UK players don't even know what UKGC is. Given I was, on reflection, spammed by OddsMatrix with Slotobank when they first came online and trusted them after being a patron of one of their more reputable brands that are UK licenced, it does pose a lot of questions, for both player and the reputable operators using OddsMatrix.
 
I join up the other night, and made a small deposit, got part way though the wagering and left it over night. The next morning I was unable to log in, I just got a message saying I was playing from a restricted country. So I contacted CS, who told me they were having 'technical difficulties' which would be resolved shortly. I tried again in the evening, and still couldn't log in, contacted CS again, and was told the same again. Then this morning I received an email from them -

Dear Brian,

We are really sorry to inform that while we are waiting for confirmation from UK Gambling Commission our site is not available for playing from UK IP address. You can use hola.org to choose different IP (country) to play with us. Once everything is back we will notify you about updates.
Thank you for your patience and understanding.

We would be happy to help you anytime in 24/7 online chat or via email [email protected] !



Sincerely
Claire Matthews

SpinEmpire Customer Support



So they're basically telling me, in order to play at their site, I should use a proxy server to pretend I'm from a country other than the UK. Is that even legal?
 
I had to take a look and they had not just chat who asked if I needed help, but after a couple of minuts reading they asked if I wanted a special deal.

Typically rogue style in my eyes. I just hate it:mad:

So they're basically telling me, in order to play at their site, I should use a proxy server to pretend I'm from a country other than the UK. Is that even legal?
Click to expand...

No, but maybe Every Matrix will have something to say about that. I think I will give a link to the guy from EM that have an account here :)
 

Yeah, and then if you win they will tell you, "Oh no, you played through a proxy server and that is against our T&C's; winnings voided."
 
Wow. Just wow. So they are actively taking on players from countries they are not allowed to, taking their money and then encouraging them to play through a proxy, thus almost certainly rendering any winnings void. Incredible. That's as rogue as they come.

Maybe some more experienced members can dig into the possible association with Slotobank? As I understand it, Bryan had discussions with them in London where they stated they were going to attempt to solve things I believe. One issue was recently solved. However if the link can be proved then it would appear that they are two faced. While one operation is turning a new leaf, their new operation runs amok.

The link between them both certainly needs conclusively proving though. But I would certainly stay a million miles away from this operation, link or not.
 

So, how come their IP blocking didn't stop the original registration and deposit?

It looks more like they are scanning and blocking accounts after the fact, and then telling affected players to "use a proxy" for now. They are also using aggressive and deceptive marketing tactics to acquire UK players, even though they are not yet licenced.

They are either breaking the law, or the law has loopholes that are now being exploited by the rogues. Unlike the transition arrangements, applicants for licences now must wait for approval before accepting UK players, but it seems that this lot have decided to allow UK players to register and play for a while, but then blocks their account until they get their UKGC licence (or lets them sneak around the rules by using a proxy).

This could be a cynical ploy designed to prevent them losing potential players who would visit the site, see that the UK is currently a banned country, and will then go elsewhere, thus becoming a player lost to this group once they ARE allowed to accept UK players.
 
sister of slotobank? :)
Well, looks like they doing good.
Do not touch them, never. Russian oriented and with russian management, they never have any good reputation across russian forums. Slow payments, delaying at all costs, etc.
@Tirilej i bet link you will give to guy from EM will not help anything. No one protect players. EM earns money from slotobank, slotobank from players. If EM is a good company, they should step in while ago when a lot of complaints here was posted with non paying winnings. But where is EM? Drinking champaigne and open new casinos for sure.
Few years ago, just few years, if i see netent software at casino - no worry, no risk, it is easy join and play. But when resellers like EM appears, software become much more cheaper = much more stupid casinos with absolutely joking management start appears.
 
Reply to !!! Spin Empire = Slotobank and Odds/EveryMatrix helping them cover it

Hi all,



As said in the previous message we decided to take a more active attitude and this is want we do. Consequently we, EveryMatrix/OdsMatrix have opened an investigation on Slotobank/ SpinEmpire based on this thread. Please feel free to also reach out to [email protected] and drop a line. We will come back with a more detailed answer regarding this investigation and will inform upon the measures that will be taken. Thanks everyone for keeping aware and active and stay assured that we are the company that takes very seriously the security matters.



Best,
Bogdan @ EveryMatrix team
 

Please get yourself registered as an official representative if you are going to speak on behalf of any business entity. I have alerted the admins. here to your post.
 
fun4all said:
CASINO OF VLADIMIR PUTIN
Click to expand...

Maybe they should rename them Vladobank or Putin's Empire.

Special bonuses available to customers from Crimea. Customers from Ukraine can expect 100x d+b WR unless allegiance to Russia is pledged. Rest of Europe is 150x. Customers from Britain or US are 250x with a withdrawal limit of 1000$/£ per month. Slots count as 50%. All rogue terms apply. Putin's authority is absolute and cannot be challenged or questioned under any circumstances. Otherwise we will cut off your gas.
 
I think everymatrix is doing the right thing. I have also trusted all their casino's before slotobank. Been paid prompt by all of them, but slotobank is definately making stains to their reputation.
 
Got the spam email today offering 125% matched bonus and 100 free spins. After reading this thread and a few others, it was deleted immediately. Thanks to all who start threads like this and save punters like me the hassle of playing, occasionally winning and then stressing to see if we will get paid.
 
It amazes me, Seems like casinos are being given out as freebies now days, You get theses good casinos that spend alot of time, Effort & money to get a good casino rolling, Only to find out there platform supplier is chucking casinos out to every body, Who are not got relevant licences ect, It serious putting a bad name against theses decent casinos,

There used to be a time when you could trust a casino & Still can but does not put your mind at ease knowing that there reputation is going down due to other's, This is not just matrix I'm talking about, Take the thread about hello casino, Doing there best to get of the ground only to be knocked straight back down due to the likes of phenix and others,
 
Dear friends,

As a result of the investigation we have performed on the activity of operators SpineEmpire and SlotoBank, we have taken the following decision:

Everymatrix will remove any license and strictly provide software services to the mentioned operators. Hence, from now on, SpinEmpire and Slotobank will be acting on their own license and will be fully responsible for all decisions and actions they take towards their users accounts and transactions. We have advised SpineEmpire and SlotoBank to act with good faith towards their players and fully respect their players' rights based on the regulations of the markets they operate in.

Thanks to each and every one for believing in Everymatrix and please rest assured that we will keep monitoring the compliance of all the websites that operate under our Lincense and act accordingly.

Feel free to check our website for the latest news and we invite you all to experience responsibly the online gaming on our Operators.

Best,
Bogdan @ EveryMatrix team
 

Well done, Bogdan. This is exactly what was needed. Not so long ago, I would have joined and deposited as soon as I saw EM logo. I wrote in other thread that you're not to blame, you're taking a leap of faith with the casinos you operate as well and don't know what will happen six months down the line. Thankfully almost all turned out to be more than fine. Bar these two, that is.

Bottom line is, keep an eye on what players think, any complaints and everything's gonna be just fine.
 
talk about gambling gone wrong. investing $1m+, lovely design, big portfolio, advanced and easy games search system, generous welcome bonus and about to lose all that. the guy behind this brand must take a ride to Quit Gambling section LMAO
 

Congrats on the "speedy" action (I don't mean to be sarcastic, but there has been a years worth of RIDICULOUS prominent issues that you should have dealt with by now hence SB getting worst casino of the year, and you surely knew Spinempire was Slotobank, how could you sanction another site to operate when they have basically been scamming since day 1?) but from a bottom line business aspect still a tough decision.

It should be noted that Slotobank is still claiming EveryMatrix licence, which obviously they need time to get their ducks in a row and there is probably a deadline that has been set, but also they are claiming they are UK licenced with the Gambling Commission linked logo? However, if you click on it it takes you to EveryMatrix UKGC page with all their sites and indeed Slotobank is on there. Does this mean Slotobank are UK licenced (or were) via EM? If so, any UK players out of pocket to Slotobank with no resolution could complain to the UKGC about EM, since it's your label? Or rather, it would mean players could file PABs directly to you in regards to Slotobank?

Don't mean to stir it up, but there are a lot of people out there unfairly out of pocket. Also I notice Slotobank have read this thread, you would hope they learn their lesson, start treating players correctly and start making money as a result.
 
I have also noticed that there still using EV name, It is going to take a bit of time but would take somebody not long to sort it, Plus every other line or where you look all you see is everymatrix, Lets see how long they let them carry on for using it,

Your right about if there using EV U.K licence, In my eyes they have also got to take some stick,


 

It would be better to ditch this whole idea of shared licences completely. You can never know when a good operation will turn bad. As the ultimate sanction is having a gambling licence pulled by a regulator, it is also a dangerous policy as a bad apple can rot the whole barrel overnight.

Given the past history of Slotobank, don't expect them to simply roll over and comply with your demands, you may have a fight on your hands as if they have to stop using the shared licence, they are no longer legal here in the UK, and other players are likely to leave once they find out what has happened.

If each operation has it's own licence, then the bad ones can have that licence revoked without it having any impact on the rest. It is also clear to players that it's a rogue operator that has been dealt with, rather than a rogue SOFTWARE.
 
Well, hello there.

First of all, greetings to you all. We have just registered SpinEmpire account here and waiting for Rep status confirmation. Meanwhile I will start giving feedback regarding the situation discussed here.

We are the newcomer to online gambling market even though having a number of industry pros on board. By joining EveryMatrix, one of the most trustful providers for years, we decided to start our own casino in 2015. After months of preparations and development in the beginning of March we soft-launched SpinEmpire casino for live testing and no promotion, hoping to ensure we have a full-working website by the moment of official release.

Our marketing campaign was planned in advance, including a number of preliminary agreements with companies and individuals excited about SpinEmpire launch. We have provided each of our partners with required promotional materials including banners, landing pages and newsletter templates, with several marketing campaigns planned and coordinated. In any circumstances we expected any of our partners to start advertising SpinEmpire before the official launch, which was planned for the end of March. Unfortunately some uncoordinated campaign took place driving users to unfinished website and you are currently evidencing the consequences.

According to the issues listed above here are the comments of ours:
1. We have not started any marketing activities from our side, though regarding our cooperation with some industry players in terms of traffic acquisition, we may suspect any of them may be related to Slotobank representatives, enormously infamous here on this forum.
2. UK licensing was one of the mandatory parts of our agreement with EveryMatrix from the very beginning. EveryMatrix did a huge work helping us with passing the procedure in the shortest time. The last legal arrangements were being resolved, until we got notified by EveryMatrix that all our licenses are being postponed in terms of investigation. It was an absolute shock for us, though we are managing to find the fastest and the most reliable way to fix the licensing issues.
3. Accepting UK players before license confirmation was totally mistake of ours, led by misleading instructions given to the support team. None of the UK accounts are blocked or forfeited, the access will be granted again as soon as we get the UK license confirmation (I hope it will take no more than few days).
4. Dear brianmon! Our management truly regrets about support representatives were offering inappropriate tools for getting access to our website. The only reason why it happened was, quoting, "trying to advice at least some way to get his money back". We will contact you personally with proposals of how you can get your deposit back.
 

'Industry pros'? Obviously not as professional as those employed at other new casino enterprises that manage to launch without the humiliation of being suspended by EM.

I mean Customer Services advising a player to spoof their IP?? This is worse IMO than Tropica and their dubious messages to a chargebacker. At least their CS was responding to a criminal act of fraud, as opposed to assisting an illegal act.

Regardless of whom you blame, it's shambolic and amateurish and you will struggle from now-on to get the most important factor in the casino-player relationship - trust.
 
Firstly, welcome aboard. Always good to have a rep on board.

Secondly, your answer to brianmon. I'm struggling to believe your answer. He was part way through wagering and thus would have been unable to withdraw anything. His only option was to play. From what has been posted here it does not appear that any attempt to withdraw or request such has been made. The reply from CS is quite clear. Use this to continue playing. Not withdrawing. What should have happened is that you should have told him that you have made a huge error and returned the funds to him without question. This shouldn't have happened in the first place and it is somewhat concerning that such a response has been given. One suspects that he isn't the first nor only UK player you have signed up. Of course this is merely speculation on my part. But it's the impression I get.
 

Yeah, unfortunately I had taken the bonus. So just had to continue trying to complete the wagering, in the hope that if i did complete it, any winnings wouldn't be confiscated due to using a proxy.

Damn it, I've just had a thought... since i was playing NetEnt games, I should have pretended to be Scandinavian rather than Australian. They always seem to be luckier than anyone else with NetEnt, :lolup::lolup:

To the Spinempire rep. This is the address the email was supposedly sent from, if it'll help you at all

Sam Rivers <[email protected]>; on behalf of; Sam Rivers <[email protected]>
 
First of welcome aboard,

Now my replys to what I have highlited,

1, We are the newcomer to online gambling market even though having a number of industry pros on board (Rubbish)
2]Our marketing campaign was planned in advance (I bet it was with the old shitabank contacts)
3,start advertising SpinEmpire before the official launch (I BET)
4, Accepting UK players before license confirmation was totally mistake of ours misleading instructions given to the support team (Standerd practice now days I believe when comes to support and the people that ment to keep casionos on the go)
 

So, you didn't do much research on these "partners", as they seemed to interpret "soft launch" as meaning "begin the most aggressive spamming campaign we have ever seen", it even involved PHONE CALLS!!! This is more serious that mass botnet email spamming because it indicates that someone somewhere has passed on details of people who have an interest in online gambling with their PHONE contact details, not just email addresses.

However, having passed this point of no return, how come it wasn't noticed that the volume of traffic was far greater than could be expected from a "soft launch", thus allowing the situation to get so out of control that negative publicity was inevitable. It further seems that you didn't have your eye on the ball, as the FIRST you hear of things going badly wrong for you is from Everymatrix telling you that they have concluded an investigation and decided to suspend your use of the shared licence.

Even with a soft launch, you should STILL have had in place a mechanism for blocking players from the UK who might accidentally find your part finished website, or hear through "word of mouth". Any "industry professional" will know that once a website is up and running, you CANNOT control 100% who finds it and takes it at face value as a site that they can participate in.
 
vinylweatherman said:
Even with a soft launch, you should STILL have had in place a mechanism for blocking players from the UK who might accidentally find your part finished website, or hear through "word of mouth". Any "industry professional" will know that once a website is up and running, you CANNOT control 100% who finds it and takes it at face value as a site that they can participate in.
Click to expand...

I didn't 'find' the site. I received a promotional email with this header
Sam Rivers <[email protected]>; on behalf of; Sam Rivers <[email protected]>

And also, I haven't heard anything from them re point 4. in his reply
 
brianmon said:
I didn't 'find' the site. I received a promotional email with this header
Sam Rivers <[email protected]>; on behalf of; Sam Rivers <[email protected]>

And also, I haven't heard anything from them re point 4. in his reply
Click to expand...

In your case, you received spam from one of their "partners", the ones they carefully vetted and told not to market anything till the end of March when they were fully live. A good "soft launch" means that ONLY players who accidentally stumble upon the site, or hear through word of mouth, are going to be registering and playing. It may also include personal invites to a select group of potential players, the number of which has been carefully calculated to deliver an appropriate number of conversions that can be coped with during the soft launch stage. I very much doubt UK players prior to them receiving the UKGC licence would have been among those "carefully selected".

It does seem as though this is merely an excuse for them not anticipating the volume their first marketing efforts would deliver, and then getting caught napping so that the situation gets completely out of control to the extent that they need to come up with some PR initiative to limit the damage. They would have gotten away with it too, but Everymatrix had a huge fire burning beneath it's ass from the Slotobank fiasco, and also needed to put out some PR initiative to reassure the player community that serious action was being taken over the loopholes exploited by Slotobank. This meant both licenced being suspended, rather than merely a "slap on the wrist, do better in future" response as perhaps was expected.
 
from a players point of view

i like to try out the new casinos when they come up if they work right the first link that does not work properly id run even at a soft launch status things should add up. Its not hard to hire someone or even a small team to spend a few hours making accounts and testing links before the site is advertised to the public
let alone soft launched no care has been taken here and allowing i sign up that should not of been allowed is worse. If the system has faults don't put the system online from a player point of view the red flags are appearing and it should not take more than 24 hours to return the players money.My advice take the site down pay all pending winnings or refund run thru the site with a fine tooth comb and then soft launch then come back here and ask for testers.
 
slottymcslot said:
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This is quite an attractive promotion. If I play, win, and subsequently get rogued, it appears Odds/EveryMatrix would be liable (either PAB or action with UKGC) judging by the small print at the bottom? Can we get a confirmation on this before the promotion expires?
Click to expand...

no one willing to address this I guess?
 
account blocked

Hi to all of you.

I deposited 550£ on spinempire on the 15/03. And afer 1 houer of playing I logged out from the site, 1 houer later i find my account blocked.
I talk to livechat and I get this message.

--> Melani
sorry account is under investigation, and we do not have access to it unfortunately, though please email your account manager [email protected]
Operators offline
Leave message

As you can se in the message, they are reffering me to slotobank, I do not have an account at slotobank, but I guess it's the same owner here.

After this message, they wont reply to me on any questions I have.
I also have 1000£ in my account.

So to the people out there, Do not play at this Casino, Real scam site!

I hope that this will help other players not to play here!
 
superrob said:
Hi to all of you.

I deposited 550£ on spinempire on the 15/03. And afer 1 houer of playing I logged out from the site, 1 houer later i find my account blocked.
I talk to livechat and I get this message.

After this message, they wont reply to me on any questions I have.
I also have 1000£ in my account.
Click to expand...

Hi, superrob

We are currently experiencing various fraud attempts on SpinEmpire which took place on the previous weekend. Most of them were unblocked already. Would you PM me your account details so we could identify you and unblock your account? I can ensure you that in 12 hours the issue will be resolved.
 
account unblocked at spinempire

The current status is now that my account is reopen and I will get my money. After a long e-mail chat with the affiliate manager it looks like they have notthing to do with slotobank at all. The chatlog with me an melani was correct, but it looks that someone from slotobank has hacked they or something, I dont know. The affiliate manager deny everything about that they have something to do with slotobank. I really think so to, BC if this was slotobank, they would not have reopen my account so easy i think. I have read a lot of comment on slotobank, and that casino does everything to keep the money you win and hold your account blocked. If someone here has a problem with spinempire, Just ask for Esme on the chat and he will help you with your case.
Thanks alot Esme! :)
 
superrob said:
The current status is now that my account is reopen and I will get my money. After a long e-mail chat with the affiliate manager it looks like they have notthing to do with slotobank at all. The chatlog with me an melani was correct, but it looks that someone from slotobank has hacked they or something, I dont know. The affiliate manager deny everything about that they have something to do with slotobank. I really think so to, BC if this was slotobank, they would not have reopen my account so easy i think. I have read a lot of comment on slotobank, and that casino does everything to keep the money you win and hold your account blocked. If someone here has a problem with spinempire, Just ask for Esme on the chat and he will help you with your case.
Thanks alot Esme! :)
Click to expand...

Seriously? Did they just unblock your account and pay you off as long as you said nice things about them and made sure you kept re-iterating that they are not connected in anyway? They're suggesting that Slotobank hacked them? Really? Can we see this chat script because I find it astonishing that such an accusation can be presumed in the first place. How can they claim they are not connected when they are sending e-mails out with requests to talk to Slotobank? Why would you do that if you aren't connected? Why on earth would another casino hack another casino? This just sounds like they're trying to put out a fire on here before it spreads.
 
superrob: Deposited 550£ and account was locked.
SpinEmpire Melani: Please send email to Slotobank.
SpinEmpire Rep: We had fraud attempts. superrob please pm.
superrob: Account unblocked. Someone from slotobank has hacked SpinEmpire?!

Where is my Popcorn? :) Looks like we have here:

b94bq8f.webp
 
BigJohn picture is awesome :P
Well, why for you people is not enough more than 10 ACCREDITED netent casinos? Why you still going to this new casinos by everymatrix? It is already clearly easy to understand - it is not safe. Netent software not mean that casino is safe anymore.
Betat, slotty, redbet, mrgreen, guts, betspin... And still someone going to places like slotobank to get higher % of bonus, which have unbelieveble big -EV for player. :thumbsup:
 
account unblocked at spinempire

Hi everybody.

I have not yet recived my money on neteller. But as soon I got them, I will post the "payment recived" here.
I don't know anyone on Spinempire. that's for sure! I wrote the prev post by my self and noone was involved in that eksept my self.
Maby they have something to do with slotobank or maby they don't. I really don't know. I will put this matter behind me as soon I get my money. Then I will post the payment here.
 


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