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Casino Complaint unexplained ban superiorcasino

LLIuIIa4

Banned User - PITA and a racist
Joined
Feb 29, 2012
Location
Russia
Good day to all .They checked my documents, asked to make a deposit, and then blocked my account without explanation. My advice is go around past the casino.
this casino should be blacklisted
P.s sorry for my english use google translater
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So your blocked account is unexplained, not unjustified. I'll change the thread title to reflect this.

I will PM (private message) the casino representative here:
https://sussexmskpartnershipeast.com/forums/members/

I wouldn't expect much since he hasn't logged in since December.
 
When did they lock your account?
And when did you report it?
In other words, how long have you given them to come back with an answer?
Also, have you e-mailed the casino directly?

KK
it's been more than a day, e-mail did not come online support says "we do not know the reason" they are being bullied?
 
These Rival casinos have a negative database that blocks some players from claiming bonuses though they dont usually lock the account outright.

Now was the deposit you made a verification deposit after you won from their no-deposit bonus? I fso, the reasons for locking your account are obvious though at the very least they should return your deposit.
 
it's been more than a day, e-mail did not come online support says "we do not know the reason" they are being bullied?
I'm sorry, but a day is a VERY short time. You need to be MUCH more patient!
This is especially true for white label casinos like this who use central support and security who are not employed directly by the casino.

E-mail the casino support or manager directly and give them at least 48 hours to reply.
If they don't reply, or you don't like the reply - then come back here and I will ask my contact at the casino to look into it for you.

KK
 
These Rival casinos have a negative database that blocks some players from claiming bonuses though they dont usually lock the account outright.

Now was the deposit you made a verification deposit after you won from their no-deposit bonus? I fso, the reasons for locking your account are obvious though at the very least they should return your deposit.

I hope at least to a refund of the deposit
 
Thanks for your help, I understand everything, but why block the account they could send an email .. but they did not, on the other hand, I assure that nothing illegal, I did not, their behavior is similar to the fraud, I just wanted to warn users casinomeister
 
Thanks for your help, I understand everything, but why block the account they could send an email .. but they did not, on the other hand, I assure that nothing illegal, I did not, their behavior is similar to the fraud, I just wanted to warn users casinomeister
You haven't warned us about anything except they closed your account and they haven't told you why yet.

It's a privately owned business and they have every right to choose who they do business with. Apparently, you have been deselected.
 
in my place could be any of the users, so I thought it necessary to warn the people, then it is up to you to ignore my warning, or heed.

that it does not seem to match, first I need to make a deposit, then magically block my account
Gentlemen, draw conclusions
 
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@LLIuIIa4: Google Translator is not a good way to communicate in a foreign language. It may be passable saying "hello" and "where is the toilet?" but it's not up to the complexities required to discuss topics such as this. If you wish to pursue this please get an English speaker to help you. Otherwise you're just going to piss everyone off with your auto-translated gobbledy-gook.

For example, I'm sure this isn't very good Russian:
Google Translator не является хорошим способом общения на иностранном языке. Это может быть достаточно, чтобы сказать "привет" и "где туалет", но это не до сложностей, необходимо обсудить такие темы, как эта. Если вы хотите продолжать эту пожалуйста английского языка, чтобы помочь вам. В противном случае вы только собираетесь пописать все с Вашим авто-перевод gobbledy-Гук.
 
@LLIuIIa4: Google Translator is not a good way to communicate in a foreign language. It may be passable saying "hello" and "where is the toilet?" but it's not up to the complexities required to discuss topics such as this. If you wish to pursue this please get an English speaker to help you. Otherwise you're just going to piss everyone off with your auto-translated gobbledy-gook.

For example, I'm sure this isn't very good Russian:
Well, sorry I did not literate to your surprise, I found your translation of the phrase.
Your sarcasm is misplaced in this case ..
 
Well, sorry I did not literate to your surprise, I found your translation of the phrase.
Your sarcasm is misplaced in this case ..

Well said.... :confused:

Max - You misplaced your Sarcasm somewhere... Please recover it.

Sorry - The translations are funny and I see exactly where Max is coming from :)

Nate
 
Sorry guys, but Google translator all I have) so if you do not like my dialogue, then just ignore it, let's dispense with your jokes and comments ..
many times on the Red Square, I was approached by foreigners, and they spoke Russian incorrectly, but I, unlike you not to laugh at them ..
 
Sorry guys, but Google translator all I have) so if you do not like my dialogue, then just ignore it, let's dispense with your jokes and comments ..

My apologies if I offended you :)

The translation is funny, so that is not laughing at YOU... Just the translation by Google. Hopefully Max can sort out your problem and Google can translate to an extent that he can understand you.

Cheers,

Nate
 
Well, sorry I did not literate to your surprise, I found your translation of the phrase.
Your sarcasm is misplaced in this case ..

You've just proven my point with an excellent example: what you just said here makes no sense in English. Sorry, I'm not trying to be be difficult. I'm just trying to let you know that auto-translation seldom is as good as people assume it will be, especially if you don't speak the target language. Trust me, I live in a country where I do not speak the native tongue very well at all. Auto-translation alone is just not up to the task.

"Sarcasm"? Where was that? No sarcasm intended. :confused:

FWIW no one is making fun of you. We're trying to tell you that there is a problem here. Maybe _that_ got lost in translation.

And, if I may say, if you think Google Translate is all you've got then you haven't tried hard enough. Ask here if someone can help you with your English, it certainly wouldn't be the first time someone has asked and got the assistance they needed. You'll probably get more volunteers than you can shake a stick at.
 
Thanks for your help, I understand everything, but why block the account they could send an email .. but they did not, on the other hand, I assure that nothing illegal, I did not, their behavior is similar to the fraud, I just wanted to warn users casinomeister

For what your assurance is worth frankly it means nothing as we dont know what happened. In fact, through posting a warning without supporting evidence it makes it like you are threatening the casino.

Actually, even if you cannot communicate too well in English you should try your best to solicit assistance.
 
@LLIuIIa4: so far we've got native speakers of English and Chinese (sorry Chu if I'm mistaken here) and a Russian speaker all trying to tell you the same thing: get some help with your English. Either we're all SOBs or what we're trying to say has some merit to it. Please consider that possibility before you take (further) offense.
 
do you think is normal to block my account without any explanation of the reasons?
or are you just kidding on about me? Once again, I made ​​a deposit after 2 hours blocked the account, it took more than a day and the answer is no. If you want to play in these casinos then this is your decision, I wrote this not to discourage people that play there .. so keep in mind
 
do you think is normal to block my account without any explanation of the reasons?

That depends on the reasons. :D Seriously, it does. If you have 27 bogus accounts there then I'm surprised they are talking to you at all. If there was no provocation whatsoever and they just didn't like your birthday, or whatever, then maybe you've got reasons to grumble.

If you'd like us to dig into your case for you check out the Pitch-A-Bitch (PAB) service we offer: here. Before you do file a PAB please make sure you read the PAB FAQ and make sure you understand it because, among other things, it defines your responsibilities in the process.

I should warn you though: I am the guy that handles the PABs and I probably won't be too happy with auto-translated PAB details. In fact I'll likely ask you to get an English speaker to help you with your translation. Bet you never would have guessed that. ;)

It's most likely a case of multi accounting anyway. Even in broken English the signs are all there.

Ah, now that's an assumption is it not? I understand where you're coming from but one should give the guy the benefit of the doubt. IMHO.
 
where did you get it from a multi-accounts? Why are not they explaining why the ban, you conspired all here? Trying to make you a better you "gang up" on me .. Well ignore me and play there if you do not have your money the road
Also a huge thank you "for help", I had a better opinion of you ..

They sent me a letter that is already checked and approved the documents ..
 
:confused: Dude did you come here looking to make new friends or new enemies? Seems you are terribly predisposed to taking offense at every little thing, or at least taking it the wrong way .. and then taking offense. Cool off a bit, most of us are actually trying to help you.
 
Update

OK, here is the story: player registered at
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took their No Deposit bonus and cleared the WR (only on Slots). The casino requested documents from the player, which he did send to them, and documents were approved. Then the player was asked to make a deposit of $30, which he also did. Two hours later he found his account blocked, no explanations given. Live Chat refuses to explain anything, no response on player's emails.
I advised the OP to send a PM to casino representative with the link to this thread.

EDIT: Seems like their support blocked Belarus from Live Chat, i.e. if I use my real IP - the support is Offline. But when I turned on UK VPN - it strangely became available...
 
I'll check into this. What is your account username (maybe I missed it in the thread).
Thanks

Check his chat session in his first post - I believe it includes his user name.

Thanks for checking this out :thumbsup:
 
<snip> ed note: not a good idea to post your account name and email address in public. I'll PM the info for you.
 
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...Seems like their support blocked Belarus from Live Chat, i.e. if I use my real IP - the support is Offline. But when I turned on UK VPN - it strangely became available...
Odd. The player is from Russia and you guys are neighbors. Are you able to contact support using a Russian server or IP address?
 
I'll check into this. What is your account username (maybe I missed it in the thread).
Thanks

What I don't like about this story is that you took his deposit and THEN blocked the account. Given that you had his registration details, and had verified his documents, you had the information to hand already that would allow you to determine this player's account should be blocked. It is therefore predatory to get the deposit from him before carrying out what had already been decided from the information to hand, and any Rival player ratings database you had use of. I would go further to suggest that the registration details alone would have been sufficient to run a check against the negative database, and this should have lead to the bonus not even appearing in the lobby.
If it is more to do with a breach of terms, such as the country not being eligible for the bonus, or method of play, this again would have been known BEFORE asking for the deposit.

This sloppy procedure in dealing with players is what gives Rival, particularly their white labels, such a poor reputation.

If you don't want certain players, or player classes, to play the no deposit chips, don't offer them. This is possible by design with the Rival "personalised promotions" system.
 
there is evidence that I have done a deposit (if you do not believe)View attachment 32029

I don't think this is what is at issue. Your Neteller is "Verified", which means that you have sent documents to Neteller, and completed the procedure to verify a bank account attached to your Neteller account. This indicates documentation is not at issue either, nor the validity of your deposit.

Knowing this is a Rival white label, this leaves only one thing, "bonus abuse" and the player database. This is further proof that this should never have got this far in the first place. The free chip should not have been available in the lobby to start with, let alone you being further strung along by CS into making the pointless deposit.

Further, you should steer clear of Cassava Enterprises, as they too have a similar issue with their white labels, and you will probably have one of them locking your account and/or confisacting your winnings after claiming a bonus they have aggressively marketed to you via email.
 
I must commend you on your English, I noticed that whilst you were talking in live chat and all your responses here that you have used singular `I` in it`s correct usage, and not `i`, as many others do, just a quick question though, why do you use USD as your default currency in Neteller, and not the Euro?.

Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.
 
Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.

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I barely understood what you wrote,I will ask slotmaster to translate it . and then i will ask u
 


Translate:

 
Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.
это тоже пожайлусто переведи
 

Translate:

 
Russia is not in the EU, so a Russian player CANNOT use the Euro in many casinos under their terms and conditions. Since Neteller limit players to one account, the obvious choice is the US Dollar, even for a Russian. Almost all casinos allow ANY player to use the US Dollar instead of their home currency, or any proscribed by the casino for their particular country.

Translate:

Россия не в евросоюзе, поэтому российский игрок не может использовать евро во многих казино. Так как Нетеллер ограничивает использование счетов до одного, самый очевидный выбор - доллар США, даже для русского. Почти все казино разрешают игрокам использовать доллар США вместо их местной валюты.
 
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Neteller is not a savings product, but one designed to fund online gambling. It is the acceptance of the Euro from non-EU players by casinos that would sway Russian players to select the Euro, rather than the Dollar, as their Neteller currency.

I have seen many casinos where the terms limit the use of the UK Pound to UK residents, and the Euro to countries within the EU, and where presumably their countries have adopted the Euro.

Given the above, for Russian savers at least, the Euro looks less safe than the US Dollar, which itself isn't necessarily the safest currency around.

Until casinos accept a wider range of currencies, many players are faced with choosing an alternative for their home currency, and whether this is the Euro or the US Dollar, it is a decision for them, and nothing suspicious should be read into it.

However, if a Russian player chose to play in the UK Pound, this WOULD be suspicious, but only in the sense that it suggests the player is out to "whore" the bonuses, rather than play "recreationally".
 

Well, the way I saw it was - The cheapest way to load your Neteller account, as you are aware of it costs extra to convert one currency to another when you deposit, so, I done a quick google to see if there could possibly be a Euro connection with a none EU country (hence that link), so Russians can have, and it appears many do so, a Euro currency bank account, which ofc would involve no currency conversion rate when loading your Neteller account via your bank account, with this in mind would casinos see alarm bells when a Russian customer deposits using Euro`s?.

Also, the OP`s Neteller account is in English when there is a Russian option........................

Russian.webp
 


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